Sabrina D.

Hobday
16144 CR 582 La Coste, Texas 78039 (210) 232-6522 Sabrina_hobday@yahoo.com
Profile ________________________________________________________________________________________________________________
I am a dedicated, detail oriented employee. I strive to excel in all that I do. I am honest, punctual,
devoted, able to work under pressure, and I am easily trained. All of the skills and qualities I possess will
aid me along the path of success. I will always try my level best to contribute in the progress of the
company. I enjoy interacting with people, assisting others, and ensure that I properly follow through
with any task handed to me. I will put together all my efforts for being efficient in my work.
Skills Summary _________________________________________________________________________________________________________
Strong banking ethics Positive Attitude Front-Office Operations
Proficient in 10-Key Analytical and Data Entry
Goal-Oriented Critical thinker Record/File Maintenance
Self-sufficient Fast Learner

Employment History ___________________________________________________________________________________________________

HOLLERBACH & ASSOCIATES, INC. San Antonio, Texas
Title Production Specialist, October 2015 - Present
Examine documentation such as mortgages, liens, judgments, easements, plat books, maps,
contract, and agreements to verify factors such as properties legal descriptions, ownership, or
restrictions.
Prepare reports describing any title encumbrances encountered during searching activities.
Examine abstract to assure complete title coverage of property, completeness of land
description.
Confer with personnel of abstract company and landowners to explain reasons for and to
obtain testimonial document needed to clear title.
Examine individual titles to determine if restrictions, such as delinquent taxes, will affect titles and
limit property use.
Confer with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and
courthouse personnel to exchange title-related information or to resolve problems.
Retrieve and examine real estate closing files for accuracy and to ensure that information included is
recorded and executed according to regulations.
Direct activities of workers who search records and examine titles, assigning, scheduling, and
evaluating work, and providing technical guidance as necessary.
Enter into record-keeping systems appropriate data needed to create new title records or update
existing ones.

CITIBANK San Antonio, Texas

Escalation Specialist-2, May 2011- October 2015
Provided technical support for Citibank Online, CitiMobile, Citibusiness Online, Citi Private
Bank, as well as the Citi Personal Wealth Management website.
Advance understanding of computer troubleshooting for both a PC and Macintosh computer
focusing on browser/security support, ISP connectivity, software support (Quicken) and
various other Citibank productions (Citi Mobile)
Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money
Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained friendly and professional customer interactions.
Maintained strict confidentiality of bank records and client information.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
 Sabrina D. Hobday
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment.
Followed up with clients to ensure optimal customer satisfaction.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Researched, troubleshot and resolved complex problems independently.
Worked closely with team members to meet or exceed all customer service requirements.

TANCO TANNING CENTERS San Antonio, Texas

Tanning Consultant and Sales, January 2010-April 2011
Maintained records related to sales.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Followed through with client requests in a timely manner
Membership and product sales
Scheduling employees
Front desk operations

ZACHRY CONSTRUCTION CORP. San Antonio, Texas

Student Clerk, June 2008-December 2008
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Added new material to file records and created new records.
Assisted with receptionist duties, file organization and research and development.
Coordinated domestic and international travel arrangements, including booking airfare, hotel
and transportation.
Answered and managed incoming and outgoing calls while recording accurate messages.

STEWART TITLE OF ARKANSAS San Antonio, Texas

Receptionist, June 2007-December 2007
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Developed and maintained relationships with local real estate agents.
Maintained strict confidentiality of bank records and client information.
Maintained friendly and professional customer interactions.
Directed guests and routed deliveries and courier services.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Screened all visitors and directed them to the correct employee or office.
Education ________________________________________________________________________________________________________________
SOMERSET HIGH SCHOOL San Antonio, Texas
National Honor Society Graduate GPA: 3.8
ALAMO COLLEGES San Antonio, Texas May 2008- August 2016
Associates of Arts Liberal Arts
Associates of Arts Teaching 8-12, EC-12

UNIVERSITY OF TEXAS San Antonio, Texas January 2016-Present

Bachelor of Arts, MS expected, May 2016

15796 Heidelberg Drive La Coste, Texas 78039 (210) 232-6522 sabrina_hobday@yahoo.com

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