The document discusses two types of organizational structures: product organizational structure and customer organizational structure. Product organizational structure organizes a company by product lines, with each executive overseeing an entire product category. Customer organizational structure organizes a company to focus on specific customer types and their unique needs, like separating hospital patients from outpatients in healthcare. Both structures aim to specialize service but can also isolate different product lines or customer groups.
The document discusses two types of organizational structures: product organizational structure and customer organizational structure. Product organizational structure organizes a company by product lines, with each executive overseeing an entire product category. Customer organizational structure organizes a company to focus on specific customer types and their unique needs, like separating hospital patients from outpatients in healthcare. Both structures aim to specialize service but can also isolate different product lines or customer groups.
The document discusses two types of organizational structures: product organizational structure and customer organizational structure. Product organizational structure organizes a company by product lines, with each executive overseeing an entire product category. Customer organizational structure organizes a company to focus on specific customer types and their unique needs, like separating hospital patients from outpatients in healthcare. Both structures aim to specialize service but can also isolate different product lines or customer groups.
Another common structure is to be organized by a specific product type.
Each product group falls within the reporting structure of an executive and that person oversees everything related to that particular product line.
For example an executive over Kraft products would be responsible for
every product under that label dressings, meats, sauces, etc.
The advantage of this type of structure is that it organizes products by
category but can create completely separate processes from other product lines within the organization.
4. Customer Organizational Structure
Certain industries will organize by customer type. This is done in an effort
to ensure specific customer expectations are met by a customized service approach.
An example of this would be in healthcare. A patient seen as an outpatient
has very different needs than those of patients who spend time in the hospital as inpatients. A customer centered structure creates customized care for those patients.
The advantage of this type of structure is that it specializes in the needs of
each customer group but can ignore the needs of different customer types.