Professional Documents
Culture Documents
MOD 3
There are four main product classifications. Professionals base these categories
on consumer habits, costs and their general characteristics. The four product
classifications are:
1. Convenience products
Convenience products describe the items and services that customers purchase
on a regular basis with little thought. Typically, consumers use the same or
similar brands for convenience products unless they are compelled to do
otherwise through an advertisement or availability. For example, dish soap is a
convenience product. Another characteristic of convenience products is that
they are easy to find. Most consumers can buy dish soap without conducting
research or making a special trip to the store for it.
2. Informed purchases
Informed purchases, also known as shopping goods, refers to the products and
services that consumers don't make often and usually perform research before
doing so. These types of products can range from more expensive items, such
as a house or car, or more regular purchases, such as a pair of shoes.
Consumers typically take more time to make informed purchases, which can
change the way marketers advertise them.
3. Specialty items
Specialty items are unique products that marketers can advertise to a certain
demographic of consumers without worrying about their competition. These
products can include innovative goods that are one of a kind on the market or
brand-name products that have a loyal fan base. While these items may be
more expensive than others, consumers often feel less of a need to deliberate
or research their decision to purchase a specialty item.
4. Mandatory purchases
Each level in this model represents the different categories of products and how
each fills different wants, needs and demands for a customer. Here are the five
different types of levels in Kotler's Model:
1. Core benefit
The core benefit is the primary need that customers can fill from purchasing a
product. This is the level of a product, therefore, that satisfies a basic want or
need for a customer. For example, a pet store's core benefit is to sell pet care
supplies.
2. Generic product
This is a version of the product that provides only the features that allow it to
meet a customer's fundamental needs. This means the product functions at its
most basic level. For example, if a company sells protein powder, a generic
version of its product might only contain the supplements that provide
nutrition, not any flavors or additives.
3. Expected product
This is the collection of traits that customers expect a product to have. For
example, a customer who buys a pair of headphones likely expects it to have
good audio quality and comfortable earpieces. Different customers may also
have different expectations for the same product.
4. Augmented product
This refers to a product to which a company adds extra and improved features
that allow the product to exceed its basic functions. Companies may do this to
make a product more competitive among similar products. For example, a
restaurant may entice customers by adding live music and performances to its
establishment.
5. Potential product
This includes all the changes that a company might add to its product in the
future. These changes aim to increase customer satisfaction and keep
customers engaged by continuously improving the product. For example, a car
wash might offer a rewards program to customers so that they receive a new
trinket for their car with each visit.
Firstly, one of the key roles of a product manager is defining the product vision and strategy.
Product managers are responsible for establishing a clear vision and strategy for the product,
and then aligning it with the overall business objectives.
Secondly, knowing what customers want is a crucial responsibility. To that end, product
managers conduct market research, gather feedback, and analyze user data to identify
customer needs and pain points.
This is another pivotal responsibility undertaken by product managers. They have to develop
product roadmaps that outline the planned features and enhancements of products,
prioritizing them based on customer and business needs.
Effective collaboration with other members of the organization is also essential. They work
closely with UX/UI designers, developers, and other stakeholders to ensure successful
product development and delivery.
5. Monitoring and Analyzing Product Performance
Finally, monitoring and analyzing product performance is crucial for product managers. They
track Key Performance Indicators (KPIs) to assess the product’s success and make data-
driven decisions for its improvement.
The term product life cycle refers to the length of time from when a product
is introduced to consumers into the market until it's removed from the
shelves.
Introduction Stage
The introduction phase is the first time customers are introduced to the
new product. A company must generally includes a substantial investment
in advertising and a marketing campaign focused on making consumers
aware of the product and its benefits, especially if it is broadly unknown
what the item will do.
Growth Stage
If the product is successful, it then moves to the growth stage. This is
characterized by growing demand, an increase in production, and
expansion in its availability. The amount of time spent in the introduction
phase before a company's product experiences strong growth will vary
from between industries and products.
During the growth phase, the product becomes more popular and
recognizable. A company may still choose to invest heavily in advertising if
the product faces heavy competition. However, marketing campaigns will
likely be geared towards differentiating its product from others as opposed
to introducing the goods to the market. A company may also refine its
product by improving functionality based on customer feedback.
Maturity Stage
The maturity stage of the product life cycle is the most profitable stage, the
time when the costs of producing and marketing decline. With the market
saturated with the product, competition now higher than at other stages,
and profit margins starting to shrink, some analysts refer to the maturity
stage as when sales volume is "maxed out".
Decline Stage
As the product takes on increased competition as other companies
emulate its success, the product may lose market share and begin its
decline. Product sales begin to drop due to market saturation and
alternative products, and the company may choose to not pursue
additional marketing efforts as customers may already have determined
whether they are loyal to the company's products or not.