Mahindra Logistics Limited

(MLL)

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Company Profile

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 Mahindra logistics belongs to the $ 16.9 bn Mahindra
Group with the vision of becoming a leading global
3PL player
Group vision for
Group companies Strong parentage & brand Mahindra logistics

Group operations span 18

industries and 100+ countries
We are extremely excited
about Mahindra Logistics
employing over 2,00,000
2-WHEELERS
as a group company and
people envision it to grow to
Anand become a leading global
Mahindra 3PL with compelling
Forbes Global 2000 Most
Chairman, service offerings for all our
Powerful Companies
Mahindra customers
Group

As
PARTNERS The Group ranked #10 in
Aon Hewitts Top part of the Mahindra
Companies for leaders Group, we are committed to
creating innovative
AFTERMARKET solutions & delivering
Most Innovative Company excellence in operation for
AUTOMOTIVE ~ Business Standard all our customers. We have
FARM EQUIPMENT
started on an exciting Pirojshaw
growth journey and Sarkari
Financ Boldness in Business envision a leadership CEO,
ial
Servic
award in Emerging position in 3PL space Mahindra
DEFENSE es Markets 2014 Logistics

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We have provided end-to-end logistics solutions to
leading companies all over India
Supply chain Freight Cross-docks/
Integrated Transportation With a
consulting forwarding Consolidation centers
service provider turnover of
1900+ INR cr,
we have won
prestigious
awards like
CII Best
Last mile VAS (Packing, WH inventory & In-plant stores 3PL 2014
delivery labelling, kitting) order management & line feed

Strong pan
In-plant management
National transport Warehousing space In-plant stores and
WH / Consolidaion centers
India presence Network & consolidation line feeding
Dispatch locations
Strong pan
13 offices and Over 5mn At 28 India
~90 operating square feet manufacturing presence in
locations Over 2,000 locations transportatio
manpower Managing n and WH
Over 25,000 set up
vehicles a month workforce of
over 4,000

Fastest growing Auto & Consumer & Automotive

E-commerce Mahindra
3PL serving Engineering Pharma Outbound
logistics has
market leaders Inbound & Inter-unit Packing Yard Management Order Fulfillment grown
FTL/LTL Segregation Planning & In-city Distribution significantly
Supplier Collection Milk- Scientific Racking Scheduling Last Mile over last 3
runs Labelling Trailer Allocation Deliveries years and
Guaranteed delivery Bar-coding Custody Transfer COD management serves market
Warehousing WH mgmt. Trailer loading & 24x7 Call Centre leaders in
In-plant Kttting, Cross-docking unloading management every sector
Sequencing & Line Feed Reverse Logistics Convoy movement

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We have been serving market leaders across our
focus sectors
Automobile &
Automotive Outbound Consumer & Pharma
Engineering goods

E-commerce

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At MLL, we are configured to deliver excellence in
on-ground operations and service delivery

Quality Innovative solutions Industrialization

A B C
Experience Solutions Eco-system
Strong top team with Specialised solutions Strong support base of
decades of logistics team for each sector owned and dedicated
experience between them Cross functional cluster vehicles
28+ locations of based organization Pan India business
S&LF serviced Latest technology and partner network with over
1,00,000+ km/month IT systems (control tower 200 empaneled partners
of transportation for vehicle tracking, WMS,
serviced Relationship with
TMS)
Serving 40+ Top Auto manpower business
Strong focus on partners in every Indian
and Engg. customers innovation and state
process
improvements 24x7 customer
service desk

Process control and continuous improvement: We imbibe The Mahindra Way of doing business. We endeavor to
establish improved processes and partner with our customers on a sustained impact journey

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 We can offer an array of differentiated, customized
services at every stage of supply chain
Suppliers End customer
dealer

Primary Warehouse, Secondary

Inbound transportation Factory distribution Regional DC distribution

Milk Run at supplier- Receipt and storage Long-haul Optimised WH Operationalising

based locations of inputs (barcode Network of layout design marketplace
Consolidation & tracking) multimodal Single/multi user model
distribution through Finished goods yard transport- warehouses with Control tower for
cross-docks manage-ment ation WMS tracking exact
Freight forwarding VAS - kitting/ Express Complete account- locations
Services
3rd Party Procurement labelling/ sequencing loads ability of inventory Express loads
services JIT/JIS delivery to Shipex TMS Packaging Dealer
Vendor managed line (min downtime) system solutions/Bundling/ management
Inventory 28 in-plant operations labelling/kitting
Procurement planning 30 external ware-
houses pan-India

Customers

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Technology

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 We can provide 100% visibility and control over
vehicles in transit through the control tower
What will it do?
End to end truck
track and trace
functionality
Ensure time
management
Minimize idle
time
Maximize truck
utilization
Dispatch planning
Optimize truck
planning
Ensure capacity
and cost
maximization
Value added
services
Over-speed Value to Customer
reporting Reduction in transit time variability and early notification of delays
Notification of
Increased utilization and efficient routing of vehicle
delays via
Live tracking of all operational metrics
email, SMS, etc.
Safety monitoring (truck over speeding, incorrect routing)
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We ensure customer centricity through our value
added services
Differentiated customer centric practices at Mahindra Logistics

IT enabled services Focus on Customer Relations

MILES (Mahindra Integrated
Logistics Execution System) to
manage pre-outbound inspections,
vehicle reporting, dispatch and
delivery
Warehouse management system
and transport management
system
MIS reporting on vehicle TAT,
route adherence, transit time, etc.
Tailor made business solutions
SCM advisory for cost reduction
and operating efficiency
Network optimization; capacity
consideration; resource
management and productivity;
warehouse design and space
utilization
24X7 operations
Toll free number for customers
and vendors
Dedicated helpline with
customized features basis specific
requirements
CSI track at periodic intervals
Complaint resolution for all
Customer concerns with built-in escalation
Centric matrix
Practices
Business Excellence
Focus on quality of service delivery
in line with The Mahindra Way
Proactively undertake Kaizen and
QC initiatives at customer sites to
unlock efficiencies

MLL stands true to the Mahindra brand with focus on customer

centricity through transparency, quality and customized solutions
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Transportation

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 Our Transportation Service offerings
MLL offerings Key Differentiators Value to customer

1 Long-haul, inbound, outbound, Strong cluster approach A Operational excellence

People
milk-run with operations team in 98% OTIF (supply reliability)
each cluster
98% Truck Placement
2 Consolidation and distribution 24x7 customer support
through cross docks 100% accuracy in tracking
Trip Builder for optimal
Reduction in transit time
3 Network of multi-modal
Systems
variation
milk run route
transportation
Control Tower for 100% B Cost savings
exact location tracking
4 Procurement planning, supplier Shipex TMS system 3-7% reduction in overall
management inbound cost (transportation +
25,000+ trucks pan India, labour + damages)
Infrastructure

5 Express Loads of all types 10% reduction in inventory

8 Cross docks with 10
more under development C Other Benefits
6 Packaging solutions 100 large empanelled Single point of contact for all
partners
Special vehicles and temp. vehicle movements
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controlled movements Flexible commercial
Well defined scheduling
arrangements
Processes

8 Finished goods yard

and tracking processes
management Automated reporting of
KPIs
SOPs for loading,
9 3rd Party Procurement services unloading etc.
Transparency of operational
metrics
Backward integration with other
operations

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MLL has 8 strategically located cross docks near
manufacturing hubs Pan India Cross dock
Cross dock (coming up)

Value to Customer

Gurgaon Haridwar Base load of over 200 MT / day

Consolidation and distribution
Jaipur through cross docks
Conversion of Part loads to
Full loads
Nagpur Reduced transit time
Nashik
Chakan
Overall reduction in logistics
cost
Hyderabad

Zaheerabad
Bangalore Chennai

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End-to-end case
study

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 ILLUSTRATIVE

MLL has successfully managed end-to-end logistics

for M&Ms auto and farm sector businesses
Manufacturing / Aggregate /
Assembly units Engine mfg. units

Cross-docks Stockyard

Process

Key achievements

Warehouse/stockyard
~50 stockyards under management
management
5
Bhopal
Outbound transportation
4 5,500 vehicles transported to regional
to stockyards/
stockyards in a month
Warehouses across India
Igatpuri Nasik
3 In-plant mgmt.; Inter-unit
~100 monthly trips on one of the major
transfer of engines,
routes
castings and aggregates

2 In-bound to axle/engine 18,000 parts supplied in a month; part

manufacturing units and loads converted to full truck loads (FTL),
fully integrated plants leading to on-time delivery

Chennai RM imports from China,

Milk-runs in supplier- 50% shipment consolidated at cross-
1 locations & consolidation docks; 25-30 Cr. annual savings
at cross-docks

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Transportation
Case Studies

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 MLL offers large bouquet of services for a major
e-commerce player in India
Linehaul Local Distribution IHS1 (Kirana)

1500+ trips/month 450+ vehicles 150+ vehicles

17 Cities 23 Cities 17 Cities
30 Routes
Last Mile DC and small
Last Mile Heavy and Bulky Wholesale model
packages
Initiated for 3 cities Managing Cochin DC B2B delivery model to start
End customer delivery by 1 Hub for small package in Bangalore
MLL delivery boys delivery by MLLs delivery Entire Karnataka to be
boys covered in Phase 2

Value additions Time bound delivery shortest time to market

24 x 7 dedicated command centre
Container body vehicles
GPRS enabled vehicles
DNTS (Distribution Network Tracking System)
OMS (Order Management System)
In-transit safety initiatives like padding, matting, etc.
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 On line haul, MLL operates 51 routes across India;
1,500+ trips/month
TAT
Customer Services Routes Avg. trips per month Hours

Mumbai to
1 Line Haul 30 39
Delhi

Mumbai to
2 Last Mile 30 31
Bangalore
E-comm
player
Bangalore
3 H and B 26 66
to Delhi

Mumbai to
4 Kirana 30 32
Chennai

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 MLLs collaborative transportation network solution
for primary movement has delivered huge value for
leading MNCs
MLL value proposition Operationalizing movements
Dedicated vehicles on circuits MLL ground supervisors to manage loading/unloading
with contracted backhaul via a at client plants, ensure fastest TAT
multi-party agreement to realize Real-time tracking and routing of vehicles through
benefits of control tower to ensure shortest transit time
Significant cost savings for Sustainability and environmental benefits by
each party maximizing utilization
Greater availability of
vehicle at plant Examples of collaborative networks

Technology solution to provide

Route No. From
Hyderabad
To
Coimbatore
Company
Customer 1
Loaded/Empty
Loaded
complete transit visibility Route 1 Coimbatore Dindigul - Empty
Lower transit time Dindigul Hyderabad Customer 2 Loaded
Minimum damage/pilferage Bangalore Cochin Customer 1 Loaded

Sustainability by managing Route 2 Cochin Tatapuram - Empty

Tatapuram Bangalore Customer 2 Loaded
100% backhaul

MLL can leverage existing network of consumer companies to

device solution for collaborative primary transportation network
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MLL manages pan India distribution for a
leading engineering MNC
MLL manages a complex distribution
activity on Pan India basis

Services include
Express surface
Express Air
Full Truck Load
Part Truck Load
Rail
Dedicated

MLL moves over 3,000 Tons p.m.

SLAs delivered:
95%+ OTIF for customer
Damage reduced to 0.5%
High delivery reliability at 97%

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 MLL manages secondary movement for multiple
FMCG companies across major cities
MLL manages secondary distribution across
with multiple operating models
locations

Distribution locations for FMCG customers

MLL manages multiple models of
secondary outsourcing
Partnership varies from providing
vehicles to E2E outsourcing

Complete end to end outsourcing of

secondary movement in state/district
Ownership of movement of case from
WH to point of sale
Commercial proposition to
customer on price/case/km basis
Real-time visibility of goods
Improved TAT at loading/unloading
locations

Delivering SLAs to reduce lost sales for

customers by ensuring OTIF

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 We have exceeded customer expectations
in secondary transportation for a leading KPI improved

engineering company CASE EXAMPLE

Account details KPIs

May 2014 onwards (% incidence) 2014 2015
Initially started with warehousing; On-time vehicle 85 98
moved to primary and secondary placement/on-
OB in the Southern states time cargo pick

Key value proposition On-time delivery 75 85

Single point of contact for all
secondary deliveries Timely entry into 80 97
TMS
Developed strategic
Customer feedback
partnerships with players Review with 87 95
providing last-mile delivery at all customer We appreciate and thank the
significant locations coordinators of the Southern India
Key achievements
Adherence to 100 100 shipment movement for stabilizing
safety the situation. It was definitely a
Enabled on-time delivery via requirements customer delight to see that MLL
multiple initiatives could improve the service reliability
Developed checklist for all Timely 100 100 for this region from <88% to 95%+,
vehicles before dispatch to submission of
and in many cases MLL could make
avoid flat tyre/breakdown invoice
an early delivery.
Introduced accident reviews - Manager, Logistics

SOURCE: Customer data, team analysis

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Warehousing

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 Our warehouse and stores and line feed service
offerings
MLL offerings Key Differentiators Value to customer

1 Optimized warehouse layout Pool of exceptional warehouse A Operational excellence

People
design managers 95% On Time and In Full
24x7 customer support
2 Receipt and storage of inputs 95% Inventory Accuracy
(barcode tracking)
Proprietary tools for improving
3 Complete accountability of productivity and increasing B Cost savings
inventory efficiency Up to 10% reduction in
MLL Warehouse Management
4 Accurate order fulfillment (min overall costs through
Systems
System increased space utilization
lost sale)
Layout Optimizer for optimizing
5 JIT/JIS delivery to line (min layouts
downtime) Clean Sheet tool for process-wise C Other Benefits
manpower requirement Improved efficiency of
6 Automation through WMS Knap Sack for optimal storage manpower through better
system planning, multi-skilling
pattern analysis
7 Packaging solutions 5 Mn Sq. ft. of space across the Best-in-class warehouse
Processes structure
Infra-

country infrastructure
8 Bundling/kitting/labelling/ Ability to bring in customized MHEs Flexible commercial
sequencing arrangements
Well-defined processes for tracking
9 Hazardous wastes/old stock Transparency in
disposal metrics operational metrics
Structured process flows and SOPs
Advisory services
10 for each sub-operation
Sustainable impact
through Warehouse
(WH re-design, location Rigorous performance review and
and sizing optimization) Management System
incentive plan
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We have a pan-India footprint of warehouse and
in-plant activities
External Warehousing Warehousing footprint
In-plant Management
M&M operations Over 30 external WH locations
Baddi across sectors
Chandigarh Haridwar

Pantnagar Over 28 in-plant operations

Delhi

Jaipur
Rudrapur
Guwahati
Managing 5 mn. sq. ft. of WH
Lucknow space
Patna
Ahmedabad
Kolkata
Rajkot Indore
Nagpur
Nashik & Igatpuri
Mumbai Chakan Zaheerabad

Pune
Hyderabad

Bangalore
Chennai
Coimbatore

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 MLL operates two models of warehousing, as
per customer requirements with additional VAS
Customized Multi-user VAS
warehousing warehousing
Built-to-suit Allotting space to
warehouses catering multiple users
to varied needs and Addressing different
Description product types types of demand
Operations depend Ensuring optimum
on the location and utilization of resources
Kitting
type of warehouse
required Bulk breaking
Fixed cost model Pay-and-Park model
depending on Variable cost model
Labelling
Commercial infrastructure, with a fixed minimum Bundling
model manpower and
services offered Customized packaging
Customized to best Flexibility of upscaling/
fit product downscaling as per
Advantage specifications and demand
to customer business needs Typically used for
Typically used for RDCs and satellite
CDCs WHs

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Innovation led implementation delivering value for a
leading e-commerce player
Account details Currently reaching to around 3000 retail Key achievements
stores in 19 cities
Started pilot in just 1 city in Optimized routes to utilize
Nov14; In 2015, expanded to vehicle to the maximum
19 cities pan-India delivery, cash collection and
Distribution to stores for pick- returns
up by the end customer / last- Overall cost reduction by:
mile delivery by store staff Ludhiana - Eliminating delivery boys
Chandigarh with single drivers visiting
Key value proposition Delhi 10-15 stores each;
Jaipur
Single point of contact for - Achieved 4x efficiency in
pan-India delivery from WH to volumes, using the same
Ahmedabad resources i.e drivers and
stores
Pick-up from customer WH, Nagpur trucks
delivery and cash collection Surat
Pune
handled solely by the drivers Mumbai Hyderabad The MLL Team made this path
Vizag breaking initiative possible by
Vijayawada
KPIs going the extra mile in Driver
Goa
Bangalore Training and even brought in
Placement attendance 98% Mangalore innovative changes in the
Chennai
100% on-time delivery Mysore process making it even more
Zero shortage of shipments robust.
Coimbatore
and COD Director - Procurement

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Warehousing /
Stores & Line
Feed case studies

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 CASE EXAMPLE KPI improved Core customer needs

We are managing the stores and line feed activities

for a leading German Multinational Auto OEM
Account details KPIs Before (2010-11) After (2012-14)
Feb 2014 onwards Absenteeism Reduced by 50%
Servicing a 15,000 sq. ft.
warehouse in Hyderabad Line downtime 0.05mins/car 0.001

Key value proposition

Inventory accuracy 99.0% 99.99%

Lean organization structure

Internal transport 6/month 0.2/month
damage
with strong operating team
to deliver VAS (repacking) 100% 100%
I wont forget the day when the
Continuous productivity on-time
improvements transition of 650 people from our
Vehical TAT (in- 60 mins 45 mins previous LSP to Mahindra Logistics
demonstrated bound)
100% inventory ownership took place without a single second
and stock accuracy On-time JIT call 99% 100% of downtime!
Vendor owned MHE performance HOD, Operative Logistics, India
Flexibility in resources Overall 5S N/A 87.5%
deployment
Containers 12 12 Mahindra Logistics has set some
Implemented 5S standards unloaded/day benchmarks for other organizations
Key achievements Kaizen/quarter N/A 55 of our global group like their
Cleared VDA audit inventory targets. Their receiving
RCM fulfillment 100% 100%
activity is one of the best and has
ISO certification (MLL VW)
Achieved 0 downtime on Fulfillment of NA 93% been approved by our global auditor
first day process audits as well.
Plant operations manager
99.99% inventory accuracy HUs not found 2.00% 0.03%

SOURCE: Customer data, team analysis 29

 KPI improved
Core customer needs

MLL has successfully delivered customer expectations

at a large pharmaceutical and FMCG MNC, in Hyderabad
Account details Before After
KPIs (2010-11) (2012-14)
June 2010 onwards
Took over depot OTIF 92-93% 98-99%
operations from customer;
started redistribution
centre operations Inventory 80-85% 99%
accuracy
Currently managing
4 WHs for customer
Order 95% 99%
processing
Key value proposition
accuracy
100% inventory accuracy
Trained manpower Demurrage/ 1% 0.2%
delivering consistently high shortage
OTIF (98-99%)
Great staff & a really nice warehouse.
VAS: Green Project Detention of 5-6% 1% Was impressed with the staff awareness
(damaged stock Trucks
about loading docks!! Very nice warehouse
accounting and disposal),
Pack Centre (Bundling for CSD fill rate 95-96% 99%
Modern Trade) Director Freight & Distribution
Procurement (USA)
External audit 93% 99%
Key achievements compliance
4 star rating in Global Best I have seen in India
quality audit highest rating Containers 95% 96% National Distribution Procurement
for customer warehouse loaded/hour

SOURCE: Customer KPI reports; customer interview; team analysis 30

 KPI improved
Core customer needs

Sustaining high level of dispatch accuracy for a large

Indian FMCG company in Haridwar
Account details Before After
KPIs (2010-11) (2012-14)
July 2012 onwards
Warehouse size: Dispatch 99% 99.95%
44,000 Sq. Ft. Accuracy
Throughput: Accuracy 98% 99.9%
200 Tons per day

Production v/s. 98% 99%

Key value proposition Dispatch
Trained manpower
consistently maintaining
Stock Accuracy (100%) Loading Time Reduced by 40%
VAS: Project on
increasing Vehicle Space Handling 3-4 pallets 0%
Utilization from ~82% to Damages
above 90%, resulting in a
Freight Savings of Dear Team Mahindra,
Rs. 71L pa. Great job done. Keep it up. The service levels
have set new standards for our warehousing
Key achievements team

Created a milestone by Commercial Head

achieving a dispatch of 183
Tons in a single day

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 MLL has been servicing a leading tire manufacturer
for the last 5 years
Account details
Took over the operations 2010
onwards
Servicing a 15,000 sq. ft.
finished goods warehouse in
Bundling radial Packing radial tyres in PLH
Hyderabad
tyres Liners
Providing an array of value-
added services:
Unloading

Bundling

Packing

Carry-strapping

Strapping
Unloading the unpacked Carry-strapping Strapping the bike
Enabled same-day delivery for tyres the tyres tyres on carrystrap
machine
20 trucks on a daily basis 32
MLL has catered to specific customer requirements for
leading pharmaceutical and consumer company
Account details Before After
KPIs (2010-11) (2012-14)
July 2015 onwards
Warehouse size: XX XX 99%
30,000 Sq FT
Product: Packaging XX XX 99%
material

XX XX 99%
Key value proposition
Storage
Earmarked, separate
storage for SKUs
XX Reduced by 40%
Segregation acc. to
norms
XX XX 0%
Adjustable pallet stacking
Facility
Vinyl crack-free floors XX
Global EHS standards
Commercial Head
WMS and MIS reporting
Dark room for samples

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 KPI improved
Core customer needs

We have delivered on customer expectations in WH

management for a leading engineering company
Account details Before After
KPIs (Sep 2013) (Dec 2014)
Sep 2013 onwards
Taken over management of Receipt VTAT 91 96
Heating warehouse in (Dock to stock)
Chakan and Kanhe

Key value proposition Dispatch 95 99

Accuracy
Implementation of 5S
Margins improvement
levers like optimal Inventory 98 100
utilization of manpower, Accuracy
MHE, innovative packaging
Strong operating team and
We appreciate your senior teams
trained manpower Safety 95 100 responsiveness in joining hands with
norms our team to make a solid cohesive
Key achievements
partnership. We are also very happy
Demonstrated cost with your junior team's performance
savings through - Inward 100 100 and timely response. We look
Reusing and VTAT forward to more such collaboration
redesigning of pack- with MLL.
ages for fan (2.5 L)
Better utilization of
Dispatch 100 100 SBU Operations Head, India

cranes (35 lakhs for VTAT (Order

a year) to shipment)

SOURCE: Customer data, team analysis 34

Freight
Forwarding
solutions

35
 MLL also provides cargo handling facilities
through its partner, Lords
Delhi, Mumbai, Pune, Bengaluru, Cochin, Tuticorin, Tirupur,
Chennai, Krishnapatnam, Hyderabad, Vishakapatnam
Air freight global network headquartered in US ($1,290 mm USD);
Ocean freight global network headquartered in Germany
($55 mm USD)
On of the worlds largest chemical forwarders
Influential member of EUR team networks

We would like to extend our appreciation to

LORDS team for your support, insight depth
perspective and active collaboration offered
throughout in executing our shipments from and to
different countries. With your support we could
Extensive Strong finish our projects in stipulated time. Efficient and
India internation Fast reaction from your team is really appreciated.
footprint al partners GTN Engineering (India) Limited.

Multiple Garments,
Focus
reputed Automotive
sectors
customers

Engineering,
Automotive,
Healthcare

Garments, Automotive
Electronics, Automotive, Electronics,
Industrial goods Automotive,
Engineering, Automotive, He Industrial
althcare goods

36
 Lords organised to bring specialised
service in freight forwarding

Shamsudeen Ahmed Santhosh Kannambra V. Krishnan S. Rajagopalan Sumit S Varma

Key promoter Co - promoter Co - promoter Co - promoter Co - promoter

Over 30 yeas of Over 20 yeas of Over 21 yeas of Over 17 yeas of Over 20 yeas of
experience in experience in experience in experience in experience in
Logistics Logistics Logistics with 18 at Logistics Logistics
Expert in Middle East Expert in key account Tata Group Expert at Custom Expert Integrated
and the North Africa management and Expert at Human House Agents Logistics solutions for
region large project handling Resource Regulations, Customs Life sciences, Heavy
Key area of expertise Excels at providing Management and Act Engineering, Energy
are in identifying world class customer International Excels at Strategy Oil & Gas and Hi Tech
India-focused network service, cost Operations Planning, New Set- Electronics.
partners and key management and Excels at supplier Ups, Supply Chain Excels at creating
profitable customer operations at large management, value Management, and global transportation
relationships engineering and commercial networks that are
industrial relations operations adaptable to specific
customer needs.

37
 LORDS provides air and ocean freight movement
across key geographies
Air freight India-bound Ex-Europe Air freight for U.S.

Facilitates Intra Airfreight Inbound from 6

European Trucking major Gateways in USA

Weekly consoles Expedited, Next Flight

Dedicated and Weekly
ensure control on Out and consolidation
consolidated consolidations into
the total time taken shipments from all
shipments for India major cities in India
from the supplier to gateways
Via UK gateway
the consignee

Seamless Next Flight Out and Cross border trucking

information flow Direct shipments and consolidation via
throughout from Key European alternative North
transactions Cities American gateways

Ocean in-bound to India Ocean out-bound

Ocean consolidation Core Carrier

services ex Program
USA/Europe to India
Special projects/
special equipments RFQ Desk/Pricing
Direct FCLs from capability
major European
RFQ desk/Pricing/
base ports to India
Special equipments Rotterdam
USA and Intra Asia Buyers Rate contracts with
India movements consolidation steamship lines

LCL/LCL- support Integrated services-

services across Europe, Group age Customs brokerage/
USA and Intra Asia Services- outbound transportation/dock
Core Carrier Program stuffing
38

Lords has executed project cargo of explosive goods for
the ministry of defence through a flight charter
Cargo details
Commodity: 27 pkgs // 11189
kg // Projectile, Primer, Fuse
and Charge, DG cargo
Origin Airport : Incheon, Korea
Destination: Delhi, India.
Major Challenges
Finding a suitable Aircraft
within the readiness time.
Cost efficiencies to suit the
customer
Class 1, DG cargo, can only
be moved via chartered
freight.
Complicated processes and
requirements given the
consignee
Aircraft to avoid overflying
China, Bangladesh,
Pakistan.
Currently reaching to around 3000 retail
stores in 19 cities
This was a difficult consignment
operations successfully.
ILLUSTRATIVE
Key achievements
Optimized route plan to avoid
all no fly zones yet arrive in
time
NOC and Landing permit
obtained before arrival in
India
NOCs from all overflying and
refuelling countries managed
in-house
All legs of the movements -
Planning, execution and final
delivery managed as per
expectations
Customer Feedback
to ship and manage kudos to
the Lords Team for completing all
- Head, Opeartions WD5, MoD
39
Safety &
sustainability

40
Our Workforce, Our Asset: Safety & Compliance
Corporate safety council
In tune with Mahindra standards, MLL has
corporate safety council establishing MLL
way on Env., Health and Safety
ensuring the foll:
Awareness amongst workers
undertaking educational, training and
promotional activities regularly
Drafting of MLL Safety manual
and policy
Site wise monitoring of adherence to
safety norms, Best Safety Practice
award to teams
Organizing National Safety Week
annually to increase awareness
Continuous Training Programs
for drivers, Warehouse
& Plant employees
On-ground safety initiatives
Safety officer for all operations to
manage adherence and trainings
Independent periodic safety audits
MLL certified vehicles compliance
standards for all business partners
Provision of required safety attire
Safety belts and ropes provided in
Zaheerabad plant
Monitor metrics of in-plant transport
damage, safety incidences and
violations across operations
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Our unique initiatives for drivers & BAs have helped
us develop a network of loyal business partners
Driver welfare BA engagement programs
13,848 hours of training conducted for All Business Partners evaluated and
drivers pan India assigned a category (Gold, Silver or
37 events were conducted wherein Bronze); Annual MLL business partner
2,329 drivers were benefited awards held
Scholarships provided to 64 Drivers Financial, as well as non-financial
children for 10th and 12th support is extended to business
Regular interactions with drivers partners, e.g., investment for new
vehicles, loyalty benefits, discounted
deals for Mahindra vehicles, etc.
Vehicle Related
Operations Driver Related
Tracking Enablement

Investment for New

Business vehicles
Business
Partner
Development Discounted deals on
Engagement
Mahindra Vehicles

Loyalty Benefits
Relationship
Partners Awards
Development
Feedback sessions

42
 Sustainability at MLL (1/2)
Economic
Dimension
Driver
Welfare

43
 Sustainability at MLL (2/2)
Driver welfare
13848 hours of training conducted
for drivers pan India
37 events were conducted wherein
2329 drivers were benefited
Scholarships provided to 64
Drivers children for 10th and 12th
Regular interactions with drivers
BA engagement programs
All Business Partners evaluated and assigned a
category (Gold, Silver or Bronze); Annual MLL
business partner awards held
Different engagement activities provide varying
attractiveness and benefits to business partners
- Payment Options
Financial
- Share of Business

Business
Partner - Vehicle Related
Engagement Operations - Driver Related
- Tracking Enablement

- Investment for New

Non- Business vehicles
Financial Development - Discounted deals on
Mahindra Vehicles

- Loyalty Benefits
Relationship
- Partners Awards
Development
- Feedback sessions

44
Thank you
Visit us at www.mahindralogistics.com

45
Mahindra Logistics Ltd. Feb 2016