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Assistance Request 1-5778563
Customer Ticket n/a
Short Propagation delay counters are zero since outage on RNC231
Description
Current Aug 24: The Fix built in LR14.2 EP5 is GA, awaiting closure
Summary confirmation.
State Resolved : Solution Provided - Awaiting Customer Approval

for Closure
Outage No
Severity 2
Priority 1
Service Request Remote Technical Support
Request Type Defect
Sub-Type Software
Category Software
Sub-Category Upgrade/Patch Assistance
Internal Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product 9370 RNC
Model 9370 RNC 1500
Version LR13.3.W
No Change Request is linked to this AR
Product Location
Site ETISALAT ABU DHABI
Instance 9370RNC-Etisalat : In Service
Site Company Emirates Telecommunications Corporation
City Abu Dhabi
Country United Arab Emirates
Contact
Name Karim IBRAHIM ABD EL NABY
Company Alcatel-Lucent : Open on behalf of Customer
Phone 971 56 354 4568 Email

Karim.Ibrahim@alcatel-lucent.com
Request Method Email-Eng
Dates
Occurred 16-Jun-2015 16:58 Time now 29-Aug-2015 10:41
(GMT+4)
Reported 16-Jun-2015 16:58 AR Created 16-Jun-2015 17:01
Service Start 16-Jun-2015 16:58
Next Customer Contact 09-Jul-2015 10:30
Responded 16-Jun-2015 17:08 Respond Target 16-Jun-2015 17:58

SA - Calculated
Restored 16-Jun-2015 17:08 Restore Target 26-Jun-2015 12:06

SA - Calculated
Resolved 08-Jul-2015 12:50 Resolve Target 21-Aug-2015 12:06

SA - Calculated
Targets for Restore & Resolve have been extended by 5 days 19 hours
to account for Pending time
Closed -- --- ----
Last Modified 24-Aug-2015 12:29 Modified By mohmadi
Entitlement
Agreement 242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)
Script This request is entitled to service.
People
Owner TSCd-WLS-WCDMA-IN : mohmadi
Assignee NorP-WLS-WCDMA-vGlobal : mohmadi
Referred 1 NorP-WLS-WCDMA-vGlobal : mohmadi
Referred 2 TEC-WLS-WCDMA-RNC : rameezk
Submitter aiovu
Description
Attachments
[empty]
Showing Investigation and Proprietary logs together in time order Show

separately
Investigation Log and Proprietary Log

1. 16-Jun-2015 17:08
mohmadi
Update to Current Summary: June 16: Under Investigation
2. 16-Jun-2015 17:09
mohmadi
Update to Current Summary: June 16: Awaiting Receive Log Files / Technical
Info
3. 16-Jun-2015 17:22 ALCATEL-LUCENT PROPRIETARY

mohmadi
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
Sent: Tuesday, June 16, 2015 6:52 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE
Subject: AR 1-5778563/Priority/RNC 9370/Emirates Telecommunications
Corporation/Propagation delay counters are zero since outage on RNC231
Hi Karim,
I received one more AR for this RNC, please share some insight on the
issues
happening in this RNC.
1) Also let us know When did issue seen started?
2) Was there any activity been performed on this RNC during that time?
3) Is there any other counter impacted or only this one?
And Please upload below logs on FTP server 135.240.25.160, wftp/wftp ,

path:
/home/wcdma/Etisalat_UAE/1-5778563 during the issue was seen started.
1) RNClogcollection.
2) RNC Healthcheck.
3) HFB logs.
4) NPO report for this issue seen before and after.
5) Also upload this counters.

Thanks,
Mohmadi Cutlerywala,
Mobile:+91 9870327804.
Email ID: mohmadi.cutlerywala@alcatel-lucent.com

mohmadi
Time Tracking Entry Added - IR01-TSA3
5. 17-Jun-2015 10:14
mohmadi
Update to Current Summary: June 17: Awaiting Receive Log Files / Technical
Info

mohmadi
Hi Karim,
I received one more AR for this RNC, please share some insight on the
issues
happening in this RNC.
1) Also let us know When did issue seen started?
[KARIM] 13 June after RNC instability and outage,
2) Was there any activity been performed on this RNC during that time?
[KARIM] NO activity but the RNC was not stable of stream of TMUs reset.
3) Is there any other counter impacted or only this one?
[KARIM] NO
And Please upload below logs on FTP server 135.240.25.160, wftp/wftp ,

path:
/home/wcdma/Etisalat_UAE/1-5778563 during the issue was seen started.
1) RNClogcollection.
2) RNC Healthcheck.
3) HFB logs.
4) NPO report for this issue seen before and after.
5) Also upload this counters.
Thanks,
Mobile:+91 9870327804.
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; THOTA, Praveen-K (Praveen-K)**

CTR **
Cc: INDIA-WCDMA-UTRAN-BE; KHEDR, MAHMOUD (MAHMOUD); ABDEL-HALIM, SAYED

(SAYED);
EL-MIDANY, AHMED (AHMED); 3G_ALU_Integ_UAE; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5778563/Priority/RNC 9370/Emirates Telecommunications
Hello Mohamdi,
- All Logs already shared before, you can use it . Please as I

mentioned ,
check the ARs- 1-5774187, 1-5774794 ,for more details for the issue on the
RNC
Praveen As discussed , Please can provide to Mohamdi more history of the

RNC
status and logs from your side,
Below highlighted my comments,
Thanks,
--
BR,
Karim Ibrahim
LTE/3G Integration Professional
Alcatel-Lucent, Dubai, Etisalat Program
M: +971 (0)56-354-4568 || ONNET: 22341798
Sent: Wednesday, June 17, 2015 12:58 AM

CTR **
(SAYED);
Dears,
Please update.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; THOTA, Praveen-K (Praveen-
K)**
CTR **

(SAYED);

Hi Karim,
From Previous ARs logs , I did not found any info related to this
Propagation
delay counters.
As requested, Please upload all the requirement on the server.
Thanks,
Mobile:+91 9870327804.

mohmadi

mohmadi
Sent: Sunday, June 21, 2015 3:56 PM

CTR **

(SAYED);

Importance: High
Dear Mohamdi
Please update about your investigation , otherwise escalate the AR,
All logs as I mentioned uploaded to the server and attached the required
KPIs
report,
For other RNCs its working find, Check also attached,
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798

mohmadi
Hello TEC: please help for it:
Product: 9370 RNC
SW Version: 13.3.7
Customer: Emirates Telecommunications Corporation

Problem Short Description
Propagation delay counters are zero since outage on RNC231 (1-5778563)
1. Detailed Description
There was an outage on this RNC on 13th June (AR 1-5774187) and after that
this
Propagation delay counters are zero since outage on RNC231.(please refer

to ARs
1-5774187, 1-5774794).
Old Logs are available on FTP Server 135.240.25.160 wftp/wftp under
/home/wcdma/traces/ETISALAT/1-5774187
/home/wcdma/traces/ETISALAT/AR1-5774794
New logs are not available, only Counter details are available on path
/home/wcdma/Etisalat_UAE/1-5778563
2. All the steps taken before AR escalated to ALU
As above.
3. All the steps taken before the issue observed by the engineer, who
reported the
AR
N/A
4. Activities After AR was escalated to L2 Technical Support.
This RNC is bit critical as there was outage and Audit failure and many
activities
were carried out during the earlier AR investigations and hence from
earlier logs
could not find out why only this counter is impacted as new logs are not
available. Kindly help in investigation as what is the issue for this

counter to
get zero after the outage.
Please note for other RNCs its working fine.
5. Current Status
Required solution and RCA.
6. Severity of this issue and its impact on the customer's organization
Critical.
7. Attachments
Escalation Note
8. Expectations from the TEC:
Required solution and RCA.
10. 22-Jun-2015 10:06

mohmadi
Update to Current Summary: June 22: Information/Action Requested

mohmadi
Sent: Monday, June 22, 2015 11:37 AM
To: ROY, Paul (Paul)** CTR **
Hello Paul,
This is for your information that we have escalated this AR to your
workgroup
(TEC-WLS-WCDMA-RNC). Please assign someone to have support on this.
Escalation note attached for your reference.
Old Logs for referral are available on FTP Server 135.240.25.160 wftp/wftp
under
path:
/home/wcdma/traces/ETISALAT/1-5774187
/home/wcdma/traces/ETISALAT/AR1-5774794
New logs are not available, only Counter details are available on path:
Thanks,
Mobile:+91 9870327804.

mohmadi
Sent: Monday, June 22, 2015 11:43 AM

(SAYED);

Dear Karim,
For further investigation we have involved TEC for it.
Will keep you updated on it.
Thanks,
Mobile:+91 9870327804.
13. 22-Jun-2015 19:58

rameezk
Update to Current Summary: June 22: Looking into Logs.

mohmadi
Sent: Monday, June 22, 2015 6:24 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

(SAYED);

Hi Mohamdi
Any progress from TEC!?
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798

mohmadi

rameezk
Hi,
Do you have the name of the propagation delay counters that are zero since
the
outage?
Thanks,
Rameez
mohmadi
-----Original Message-----
From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
To: KHAN, Rameez (Rameez)** CTR **
Hello Rameez,
Please find the attachment for name of the propagation delay counters
received
from site team.
Thanks,
Mobile:+91 9870327804.

rameezk
Hi,
Can I please have the raw counter files for day when counters were working
and a
day when not working.
Raw Counters can be found under OAM directory.
/opt/nortel/data/utran/observation/stats
Thanks,
Rameez
19. 25-Jun-2015 10:46

mohmadi
Update to Current Summary: June 25: raw counters requested to site team,
awaiting
the same.

mohmadi
Sent: Thursday, June 25, 2015 12:15 PM

(SAYED);

Hi Karim,
TEC is looking into this issue of following Propagation indicators:
VS_DistPropDelayPerRange_DelayGe129Lt257Chips(U1041_17)(Event)
VS_DistPropDelayPerRange_DelayLt6Chips(U1041_4)(Event)
Also please share the raw counter files for day when counters were working
and a
day when not working.
Raw Counters can be found under OAM directory.
/opt/nortel/data/utran/observation/stats
You can upload it on FTP server 135.240.25.160, wftp/wftp , path:
Thanks,
Mobile:+91 9870327804.

mohmadi
Sent: Thursday, June 25, 2015 12:54 PM

(SAYED);
Dear Mohamdi
Thank, you check and download the raw counters directly from ramses as it
will
take very long time to download and upload again,
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798

mohmadi
23. 02-Jul-2015 11:38

mohmadi
Update to Current Summary: July 2: raw counters requested to site team,

awaiting
the same.
24. 02-Jul-2015 12:32

mohmadi
Update to Current Summary: July 2: raw counters uploading in progress.
25. 02-Jul-2015 12:32 ALCATEL-LUCENT PROPRIETARY

mohmadi
Sent: Monday, June 29, 2015 5:24 PM

(SAYED);
Hello Mohamdi
Any progress?!,
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798
Sent: Thursday, July 2, 2015 11:49 AM

(SAYED);
Hi Karim,
The raw counters downloading has been done and uploading is in progress
though the
transfer is slow, will update you once done.
Thanks,
Mobile:+91 9870327804.

Sent: Thursday, July 02, 2015 1:26 PM

(SAYED);
Dear Mohamdi,
The AR pending on 7 days on this action?!,
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798
Sent: Thursday, July 02, 2015 2:00 PM

(SAYED);

Yes Karim,
I understand your concern, hence we use to request the logs to upload from
site
team to save time, as for us remotely it sometime takes time due to slow
network
connection and frequent disconnection from FTP server.
Thanks,
Mobile:+91 9870327804.
26. 02-Jul-2015 16:42

mohmadi
Update to Current Summary: July 2: raw counters uploaded on FTP Server,

awaiting
TEC update.

mohmadi
Hi Rameez,
As required the raw counter files for day when counters were working and a
day when not working (ie before and after upgrade date 13 June) have
uploaded on
FTP server 135.240.25.160, wftp/wftp , path:

/home/wcdma/Etisalat_UAE/1-5778563 (11 June before.zip and 14 June
after.zip)
Thanks,
Mohmadi

rameezk
Hi,
I was comparing the before and after raw counter files and I noticed that
some of
the "after" raw counters files are of zero size and some of the files are
very
small. Were you able to collect and copy the "after" zip file correctly and
nothing got corrupted? If you copied the files ok then I might be expecting
an
issue on the WNMS when WCE and 9370s are both present. We had a similar
issue
AR1-56696884 where some of the counters were not getting pegged when we had
both
9370 and WCE on the same WNMS. I still need more evidence to prove that.
For now, can you do (ls -l) in the stat directory on the WMS for a few days
before
the issue occurred and few days after the issue.
Thanks,
Rameez
mohmadi
Hi Rameez,
Please find the (ls -l) output as requested. Kindly have a check at your
side once
again as your suspect seems correct.
wms3g:/opt/nortel/data/utran/observation/stats/20150607/RNCCN-RNC231 <159>
(oamops) % ls -l
total 523008
(oamops) % ls -l
total 531824
(oamops) % ls -l
total 538960
(oamops) % ls -l
total 531392
(oamops) % ls -l
total 524528
(oamops) % ls -l
total 478992
(oamops) % ls -l
total 403232
(oamops) % ls -l
total 426688
(oamops) % ls -l
total 432704
(oamops) % ls -l
total 448528
(oamops) % ls -l
total 433248
(oamops) % ls -l
total 472224
Also have attached the session login (session login 3 July.txt) in the AR
for your
reference.
If required you can login through Ramses -> United Arab Emirates - Etisalat
->
Dubai -> Radio Network 3G -> W-NMS -> SSH Main 1 (10.238.200.132)
Thanks,
Mohmadi
mohmadi

rameezk
Hi,
You can try this workaround and see if that fixes the issue.
Workaround for this issue is to restart the GPO server and observe that at
least 1
successfully processed XML file for 9370 is generated with the expected
size. If
not the above procedure needs to be repeated.
Solution:
The software is modified to use different thread specific keys between

9370 and
WCE threads. Thus, the relevant mediation context is retrieved for the
corresponding 9370 and WCE threads.
If this doesn't work then I will have to dig deeper to find out why its not
pegging the progataion counters.
Kind Regards,
Rameez
32. 06-Jul-2015 10:06
mohmadi
Update to Current Summary: July 7: Workaround provided to site team,

awaiting
update.

mohmadi
Sent: Monday, July 06, 2015 11:36 AM

(SAYED);
Hello Karim,
TEC has provided following workaround, can you please try and see if that
fixes
the issue and share your observation.
Workaround for this issue is to restart the GPO server and observe that at
least 1
successfully processed XML file for 9370 is generated with the expected
size.
If not the above procedure needs to be repeated.

Thanks,
Mobile:+91 9870327804.
34. 06-Jul-2015 14:40

mohmadi
Update to Current Summary: July 7: Site team is reluctant to perform WA and

asking
why is it required and its RC. Awaiting more info from TEC.

mohmadi
Sent: Monday, July 06, 2015 3:08 PM

(SAYED);
Dear Mohamdi,
Thanks , Please elaborate more based on what we will apply this WA?!, is it
the
same case of below AR?!, If yes, the WA already applied and confirmed by
Ajay that
its OK now,
// AR 1-5755928 /// Critical /// 9353 WMS /// Emirates Telecommunications
Corporation /// Sudden PS CDR on RNC235
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798

(SAYED);
Hi Karim,
So you mean to say that now after performing the below WA the Propagation
delay
counters are ok now for RNC231?
Thanks,
Mobile:+91 9870327804.

(SAYED);
Dear Mohamdi,
No, I dont mean that the propagation delay solved
My question is: based on what we will apply the WA you provided?!, as it

seems
from your description the same issue of the AR I mentioned to you, so if it

the
same this WA already applied and confimed by Ajay that the CMXML issue
solved,
Please elaborate to us more the RC of the issue and why you need to apply
this WA.
Thanks,
--
BR,
Karim Ibrahim
M: +971 (0)56-354-4568 || ONNET: 22341798

mohmadi
Hi Rameez,
Site team is reluctant to perform WA and asking why is it required and to
elaborate more on its RC.
And they are comparing this problem with other AR 1-5755928.
Can you please check and suggest further steps.
Thanks,
Mohmadi.

mohmadi

rameezk
Hi,
Root Cause:
The issue occurs with the combination of 9370 and 9771 XDR PM file
processing.
The information required for mediation is required to be separately

maintained
For 9370 and WCE because the set of counters are different between them.
Let us
call this as 'mediation context' for further reference.
In order to get the correct applicable mediation context for 9370 and WCE,
thread
specific data is maintained.
A common thread specific key is used between 9370 and WCE threads. The
value which
is bound to the key is the applicable mediation context for the thread.
The issue of "out of bound exception" occurs while processing XDR files of
9370
because there is a bug due to which the thread processing the 9370 files
retrieves
the mediation context for WCE instead of mediation context for 9370. This
causes
the wrong offset to be retrieved from the context information.
When the above error is encountered, the processing of all counters is

skipped for
the particular localization due to which the size of the processed XML
files is
smaller than usual.
The hotfix will be available for customers W29.
The hotfix built from base LR14.2 EP5 has been verified by ISS.
Thanks,
Rameez
39. 08-Jul-2015 10:35

mohmadi
Update to Current Summary: July 8: ROOT cause shared to site team, awaiting
closure confirmation.

mohmadi
Sent: Wednesday, July 08, 2015 12:04 PM

(SAYED);
Subject: RE: AR 1-5778563/Priority/RNC 9370_ V 13.3/Emirates

Telecommunications
Hi Karim,
Following is the update from TEC on Root Cause:
Root Cause:
The issue occurs with the combination of 9370 and 9771 XDR PM file
processing. The
information required for mediation is required to be separately maintained

For
9370 and WCE because the set of counters are different between them. Let us
call
this as 'mediation context' for further reference. In order to get the

correct
applicable mediation context for 9370 and WCE, thread specific data is
maintained.
A common thread specific key is used between 9370 and WCE threads. The
value which
is bound to the key is the applicable mediation context for the thread. The
issue
of "out of bound exception" occurs while processing XDR files of 9370

because
there is a bug due to which the thread processing the 9370 files retrieves
the
mediation context for WCE instead of mediation context for 9370. This
causes the
wrong offset to be retrieved from the context information. When the above
error is
encountered, the processing of all counters is skipped for
the particular localization due to which the size of the processed XML
files is
smaller than usual.
Let us know if we can close the AR.
Thanks,
Mobile:+91 9870327804.

41. 08-Jul-2015 10:38
mohmadi
Update to Current Summary: July 8: Root cause shared to site team, awaiting
42. 08-Jul-2015 10:38

mohmadi
Update to Current Summary: July 8: Root cause (The hotfix built from base
LR14.2
EP5 ) shared to site team, awaiting closure confirmation.

mohmadi
From: MERAD, ABDESSAMAD (ABDESSAMAD)
Sent: Wednesday, July 08, 2015 2:13 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **

(SAYED);
EL-MIDANY, AHMED (AHMED); 3G_ALU_Integ_UAE

Telecommunications
Hi
As usual, please keep the AR opened until fix is validated.

thanks
Best Regards
44. 03-Aug-2015 09:48

mohmadi
Update to Current Summary: Aug 8: Root cause (The hotfix built from base
LR14.2
45. 03-Aug-2015 09:48 ALCATEL-LUCENT PROPRIETARY

mohmadi
Sent: Monday, August 03, 2015 11:18 AM
To: MERAD, ABDESSAMAD (ABDESSAMAD); IBRAHIM ABD EL NABY, Karim (Karim)**

CTR **

(SAYED);

Telecommunications
Hello Abdessamad,
Please share if any update on it.
Thanks,
Mobile:+91 9870327804.
46. 03-Aug-2015 09:57

mohmadi
LR14.2

mohmadi
Sent: Monday, August 03, 2015 3:57 PM
To: MERAD, ABDESSAMAD (ABDESSAMAD); CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

(SAYED);

Telecommunications
Hello Mohamdi
Please keep the AR till we install the fix
BR
Karim
+971 56 354 4568

mohmadi
From: MERAD, ABDESSAMAD (ABDESSAMAD)
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **

(SAYED);

Telecommunications
Please feedback on GA availability for EP5, we cannot take soak load

validated
just by ISS
Best Regards

mohmadi
Subject: FW: AR 1-5778563/Priority/RNC 9370_ V 13.3/Emirates

Telecommunications
Hello Rameez,
Any update on the delivery of LR14.2 EP5, when is it GA availability?
Thanks,
Mobile:+91 9870327804.
50. 11-Aug-2015 10:25

mohmadi
LR14.2

mohmadi
Sent: Tuesday, August 11, 2015 11:55 AM

Telecommunications
Hello Rameez,
Please share if any update on the delivery of LR14.2 EP5, and when is it
GA
availability?
Thanks,
Mobile:+91 9870327804.
52. 12-Aug-2015 11:44

mohmadi
LR14.2

mohmadi
From: PUJAR, Girish (Girish)** CTR **
Sent: Wednesday, August 12, 2015 12:21 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; KHAN, Rameez (Rameez)** CTR **

Telecommunications
Hi,
I am from RNC team and asked about this availability.
What is the CR number for this AR and who is the designer worked on this?
Regards,
Girish
54. 13-Aug-2015 09:32

mohmadi
LR14.2

mohmadi
From: KHAN, Rameez (Rameez)** CTR **
Sent: 12 August 2015 21:17
To: PUJAR, Girish (Girish)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR
**

Telecommunications
Hi Girish,
The CR 01531738 was opened for this issue. There are other similar ARs 1-
5662780
and 1-5669684 with the same issue. They mentioned that the hotfix will be
provided
in WK29 in LR14.2 EP load. Thats why Mohmadi was asking me when is the
delivery
and GA availability of that load.
Alain is on vacation. Do you know who can give us this information?
Thanks,
Rameez
From: PUJAR, Girish (Girish)** CTR **
Sent: Thursday, August 13, 2015 6:16 AM
To: KHAN, Rameez (Rameez)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE; GOYAL, Tripti (Tripti)** CTR **; SHARMA, Ajit Ks

(Ajit
Ks)** CTR **; Lank, Karen Dianne (Karen)** CTR **

Telecommunications
Dear Rameez,
When I see the update in CR,
Further investigation into CR 01531738 has shown that this is not caused
by the
RNC. So, Ill be closing the CR.
I am adding people involved in that investigation if they know further.
From a release point of view in absence of Alain, only ERIC MORICELLY can
take a
call.
Regards,
Girish
56. 17-Aug-2015 11:21

mohmadi
LR14.2

mohmadi
From: Lank, Karen Dianne (Karen)** CTR **
Sent: Saturday, August 15, 2015 1:32 AM
To: PUJAR, Girish (Girish)** CTR **; KHAN, Rameez (Rameez)** CTR **;
CUTLERYWALA,
Mohmadi (Mohmadi)** CTR **

(Ajit
Ks)** CTR **

Telecommunications
Hi Rameez,
I closed CR 01531738 because AR 1-5662780 was not an RNC issue. The fix is
on the
WNMS side in CR 01545832.

Regards,
Karen.

mohmadi
To: Lank, Karen Dianne (Karen)** CTR **; PUJAR, Girish (Girish)** CTR **;
KHAN,
Rameez (Rameez)** CTR **

(Ajit
Ks)** CTR **

Telecommunications
Hello Rameez,
So do we have any update on customer query about the delivery of LR14.2

EP5, when
is it GA availability?
Thanks,
Mobile:+91 9870327804.

59. 20-Aug-2015 09:10
mohmadi
LR14.2

mohmadi
From: KHAN, Rameez (Rameez)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE; Lank, Karen Dianne (Karen)** CTR **

Telecommunications
Hi Mohmadi,
The GA load is available. Please check the below link and the attached
slide.
https://wcdma-ll.app.alcatel-
lucent.com/livelink/livelink.exe?func=ll&objid=68192182&objAction=browse&so
rt=name
Thanks,
Rameez

To: MERAD, ABDESSAMAD (ABDESSAMAD); IBRAHIM ABD EL NABY, Karim (Karim)**

CTR **

(SAYED);

Telecommunications
Hello Abdessamad,
Please find the update from TEC:
The GA load is available. Please check the below link and the attached
slide.
https://wcdma-ll.app.alcatel-
lucent.com/livelink/livelink.exe?func=ll&objid=68192182&objAction=browse&so
rt=name
Let us know if any more query, else allow us to close the AR.
Thanks,
Mobile:+91 9870327804.
61. 24-Aug-2015 12:29

mohmadi
Update to Current Summary: Aug 24: The Fix built in LR14.2 EP5 is GA,
awaiting
Add to log
Resolution
End of Assistance Request 1-5778563

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Short Propagation delay counters are zero since outage on RNC231

State Resolved : Solution Provided - Awaiting Customer Approval

Service Request Remote Technical Support

Request Type Defect

Sub-Category Upgrade/Patch Assistance

Model 9370 RNC 1500

No Change Request is linked to this AR

Instance 9370RNC-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email

Request Method Email-Eng

Reported 16-Jun-2015 16:58 AR Created 16-Jun-2015 17:01

Service Start 16-Jun-2015 16:58

Next Customer Contact 09-Jul-2015 10:30

Responded 16-Jun-2015 17:08 Respond Target 16-Jun-2015 17:58

Restored 16-Jun-2015 17:08 Restore Target 26-Jun-2015 12:06

Resolved 08-Jul-2015 12:50 Resolve Target 21-Aug-2015 12:06

Closed -- --- ----

Last Modified 24-Aug-2015 12:29 Modified By mohmadi

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

Assignee NorP-WLS-WCDMA-vGlobal : mohmadi

Referred 1 NorP-WLS-WCDMA-vGlobal : mohmadi

Referred 2 TEC-WLS-WCDMA-RNC : rameezk

Showing Investigation and Proprietary logs together in time order Show

Investigation Log and Proprietary Log

Update to Current Summary: June 16: Under Investigation

3. 16-Jun-2015 17:22 ALCATEL-LUCENT PROPRIETARY

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Tuesday, June 16, 2015 6:52 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Subject: AR 1-5778563/Priority/RNC 9370/Emirates Telecommunications

Corporation/Propagation delay counters are zero since outage on RNC231

happening in this RNC.

1) Also let us know When did issue seen started?

3) Is there any other counter impacted or only this one?

And Please upload below logs on FTP server 135.240.25.160, wftp/wftp ,

/home/wcdma/Etisalat_UAE/1-5778563 during the issue was seen started.

4) NPO report for this issue seen before and after.

5) Also upload this counters.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

4. 17-Jun-2015 08:58 ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA3

6. 17-Jun-2015 10:14 ALCATEL-LUCENT PROPRIETARY

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Tuesday, June 16, 2015 5:22 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Subject: AR 1-5778563/Priority/RNC 9370/Emirates Telecommunications

Corporation/Propagation delay counters are zero since outage on RNC231

happening in this RNC.

1) Also let us know When did issue seen started?

[KARIM] 13 June after RNC instability and outage,

3) Is there any other counter impacted or only this one?

And Please upload below logs on FTP server 135.240.25.160, wftp/wftp ,

/home/wcdma/Etisalat_UAE/1-5778563 during the issue was seen started.

4) NPO report for this issue seen before and after.

5) Also upload this counters.

Email ID: mohmadi.cutlerywala@alcatel-lucent.com

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

To: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR ; THOTA, Praveen-K (Praveen-K)**

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR ; THOTA, Praveen-K (Praveen-K)**

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR ; THOTA, Praveen-K (Praveen-K)**

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

To: ROY, Paul (Paul) CTR