SharePoint is a web-based, collaborative platform that integrates with Microsoft Office.

Launched in
2001, SharePoint is primarily sold as a document management and storage system, but the product
is highly configurable and usage varies substantially between organizations.

KBOX is the online system Maynilad uses to receive, process, and manage requests for assistance with
Geographic Information Services (GIS) via the Help Desk website.

Sample request : Vicinity Map, Blueprint, Pipe lay out etc. but not related to water billing.

System behind KBOX: (Di naman need toh, just in case lang)

The KACE Systems Management Appliance can help you provide your end users with a high-quality help
desk thats tightly integrated with the KACE SMAs IT asset management (ITAM), configuration
management, reporting, and alert capabilities. The KACE SMAs service desk capabilities provide
advanced functionality to automate repetitive tasks, along with robust incident management (e.g.
ticketing) capabilities. The integration of the service desk with other KACE SMA processes enables you to
deploy a single solution for IT asset management, endpoint security and end user support, reducing
both the human and financial resources required for complete lifecycle management of your connected
systems and devices.

SharePoint Designer (SPD), formerly known as Microsoft Office SharePoint Designer, is a discontinued
HTML editor freeware for creating or modifying Microsoft SharePoint sites, workflows and web pages. It
is a part of Microsoft SharePoint family of products.

Microsoft InfoPath is a software application for designing, distributing, filling and submitting electronic
forms containing structured data. Microsoft initially released InfoPath as part of Microsoft Office 2003
family.

SharePoint workflows are pre-programmed mini-applications that streamline and automate a wide
variety of business processes. Workflows can range from collecting signatures, feedback, or approvals
for a plan or document, to tracking the current status of a routine procedure.