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5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no computerized
solution to handle job
applications
There was no formal set
of procedures to handle
job requests, and
procedures were passed
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no computerized There was staff
solution to handle job resistance
applications
There was no formal set There was no system in
of procedures to handle place to do so.
job requests, and
procedures were passed
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no computerized There was staff They were not explained
solution to handle job resistance the full benefits of the
applications system
They feared being made
redundant

They were
uncomfortable about
changing the way they
worked
There was no formal set There was no system in The company grew at an
of procedures to handle place to do so. exponential rate that
job requests, and there was no time to
procedures were passed document anything.
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

There is no There was staff They were not There was a lack of
computerized solution resistance explained the full communication.
to handle job benefits of the
applications system
They feared being They thought the
made redundant computer system
was designed to
replace them.

They were They had always

uncomfortable about been doing it this
changing the way way
they worked
The positive aspects
of the change were
not communicated.

There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

There is no There was staff They were not There was a lack of
computerized solution resistance explained the full communication.
to handle job benefits of the
applications system
They feared being They thought the
made redundant computer system
was designed to
replace them.

They were They had always

uncomfortable about been doing it this
changing the way way
they worked
The positive aspects
of the change were
not communicated.

There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the
benefits were
obvious.
Because we didn't
tell them how it
would help make
their jobs easier.

All the work was

done manually prior

We assumed that the

benefits were
obvious.

Top management
were too busy fire
fighting and dealing
with operational
work, rather than
developing a
strategy
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

There is no There was staff They were not There was a lack of
computerized solution resistance explained the full communication.
to handle job benefits of the
applications system
They feared being They thought the
made redundant computer system
was designed to
replace them.

They were They had always

uncomfortable about been doing it this
changing the way way
they worked
The positive aspects
of the change were
not communicated.

There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the Insufficient
benefits were communication
obvious.
Because we didn't Insufficient
tell them how it communication
would help make
their jobs easier.

All the work was No culture of change

done manually prior and sense of
insecurity among
staff.
We assumed that the Assumptions made
benefits were on our side led to
obvious. insufficient
communication.
Top management Poor work delegation
were too busy fire and advanced
fighting and dealing planning
with operational
work, rather than
developing a
strategy
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

There is no There was staff They were not There was a lack of
computerized solution resistance explained the full communication.
to handle job benefits of the
applications system
They feared being They thought the
made redundant computer system
was designed to
replace them.

They were They had always

uncomfortable about been doing it this
changing the way way
they worked

The positive aspects

of the change were
not communicated.

There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the Insufficient Develop a communication
benefits were communication strategy to show the benefits
obvious. of a computerized system.

Because we didn't Insufficient In the communication strategy,

tell them how it communication emphasize how the computer
would help make system will complement their
their jobs easier. jobs and assist them, and not
replace them.

All the work was No culture of change Include change management

done manually prior and sense of in implementation plan. Also,
insecurity among assure staff that
staff. comprehensive training will be
offered to allay fears of
change.

We assumed that the Assumptions made Develop a communication

benefits were on our side led to strategy to show the benefits
obvious. insufficient of a computerized system.
communication.
Top management Poor work delegation Develop vision, and coordinate
were too busy fire and advanced resources to free up
fighting and dealing planning management to engage in
with operational strategic planning. Hire more
work, rather than people as necessary, and
developing a implement a computerized
strategy system.