PROJECT ON HOSPITALITY INDUSTRY

Name:- >patel dhruv

>limbachiya gaurang

roll no:- >06

>09

Sub:- > entreprenunrship

Theory and practice
( Project work)

Class:- > ty bba (hm)

College:- > c z patel college

Hospitality :-
Derives from the Latin hospes,[5] meaning "host", "guest", or
"stranger". Hospes is formed from hostis, which means "stranger"
or "enemy" (the latter being where terms like "hostile" derive).
By metonymy the Latin word 'Hospital' means a guest-chamber,
guest's lodging, an inn.[6]Hospes is thus the root for the English
words host (where the p was dropped for convenience of
pronunciation), hospitality, hospice, hostel and hotel

Hospitality in regional :-
Ancient Greece
In Ancient Greece, hospitality was a right, with the host being expected to
make sure the needs of his guests were met. The ancient Greek
term xenia, or theoxenia when a god was involved, expressed this
ritualized guest-friendship relation. In Greek society a person's ability to
abide by the laws of hospitality determined nobility and social standing. The
Stoics regarded hospitality as a duty inspired by Zeus himself.[4]
India/Nepal
In India/Nepal hospitality is based on the principle Atithi Devo Bhava,
meaning "the guest is God". This principle is shown in a number of stories
where a guest is revealed to be a god who rewards the provider of
hospitality. From this stems the Indian or Nepal practice of graciousness
towards guests at home and in all social situations.
Judaism
Judaism praises hospitality to strangers and guests based largely on the
examples of Abraham and Lot in the Book of Genesis (Genesis 18:1
8 and 19:18). In Hebrew, the practice is called hachnasat orchim, or
"welcoming guests". Besides other expectations, hosts are expected to
provide nourishment, comfort, and entertainment for their guests,[8] and at
the end of the visit, hosts customarily escort their guests out of their home,
wishing them a safe journey.[9]
Christianity
In Christianity, hospitality is a virtue which is a reminder of sympathy for
strangers and a rule to welcome visitors.[10] This is a virtue found in the Old
Testament, with, for example, the custom of the foot washing of visitors or
the kiss of peace.[11][12] It was taught by Jesus in the New Testament.
Indeed, Jesus said that those who had welcomed a stranger had welcomed
him.[13] Some Western countries have developed a host culture for
immigrants, based on the bible.[14]
Pashtun
One of the main principles of Pashtunwali is Melmastia. This is the display
of hospitality and profound respect to all visitors (regardless of race,
religion, national affiliation or economic status) without any hope of
remuneration or favour. Pashtuns will go to great lengths to show their
hospitality
Celtic cultures
Celtic societies also valued the concept of hospitality, especially in terms of
protection. A host who granted a person's request for refuge was expected
not only to provide food and shelter for his/her guest, but to make sure they
did not come to harm while under their care.

Current usage
In the West today hospitality is rarely a matter of protection and survival
and is more associated with etiquette and entertainment. However, it still
involves showing respect for one's guests, providing for their needs, and
treating them as equals. Cultures and subcultures vary in the extent to
which one is expected to show hospitality to strangers, as opposed to
personal friends or members of one's ingroup.

Hospitality industry :-
 The hospitality industry is a broad category of fields within service
industry that includes lodging, event planning, theme
parks, transportation, cruise line, and additional fields within
the tourism industry. The hospitality industry is a multibillion-dollar
industry that depends on the availability of leisure time
and disposable income. A hospitality unit such as a restaurant, hotel,
or an amusement park consists of multiple groups such as facility
maintenance and direct operations (servers, housekeepers, porters,
kitchen workers,bartenders, management, marketing, and human
resources etc.).
Usage rate, or its inverse "vacancy rate", is an important variable for
the hospitality industry. Just as a factory owner would wish a
productive asset to be in use as much as possible (as opposed to
having to pay fixed costs while the factory is not producing), so do
restaurants, hotels, and theme parks seek to maximize the number of
customers they "process" in all sectors. This led to formation of
services with the aim to increase usage rate provided by hotel
consolidators. Information about required or offered products are
brokered on business networks used by vendors as well as
purchasers.
In looking at various industries, "barriers to entry" by newcomers and
competitive advantages between current players are very important.
Among other things, hospitality industry players find advantage in old
classics (location), initial and ongoing investment support (reflected in
the material upkeep of facilities and the luxuries located therein), and
particular themes adopted by the marketing arm of the organization in
question (for example at theme restaurants). Also very important are
the characteristics of the personnel working in direct contact with the
customers. The authenticity, professionalism, and actual concern for
the happiness and well-being of the customers that is communicated
by successful organizations is a clear competitive advantage.

Hotel
 This article is about lodging establishments. For shared-room lodging, see Hostel. For hotels
designed for motorists, see Motel. For other uses, see Hotel (disambiguation).
"Hotel room" redirects here. For the 1993 HBO television series, see Hotel Room.

The Peninsula Paris hotel
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities
provided may range from a modest-quality mattress in a small room to large suites with
bigger, higher-quality beds, a dresser, a fridge and other kitchen facilities, upholstered
chairs, a flatscreen television and en-suite bathrooms. Small, lower-priced hotels may offer
only the most basic guest services and facilities. Larger, higher-priced hotels may provide
additional guest facilities such as a swimming pool, business centre (with computers, printers
and other office equipment), childcare, conference and event facilities, tennis or basketball
courts, gymnasium, restaurants, day spa and social function services. Hotel rooms are
usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify
their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels
offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is
required by law to serve food and drinks to all guests within certain stated hours. In
Japan, capsule hotels provide a tiny room suitable only for sleeping and shared bathroom
facilities.

A typical hotel room with a bed, desk and television
The precursor to the modern hotel was the inn of medieval Europe. For a period of about 200
years from the mid-17th century, coaching inns served as a place for lodging
for coach travelers. Inns began to cater to richer clients in the mid-18th century. One of the
first hotels in a modern sense was opened in Exeter in 1768. Hotels proliferated
 throughout Western Europe and North America in the early 19th century, and luxury hotels
began to spring up in the later part of the 19th century.
Hotel operations vary in size, function, and cost. Most hotels and major hospitality
companies have set industry standards to classify hotel types. An upscale full-service hotel
facility offers luxury amenities, full service accommodations, an on-site restaurant, and the
highest level of personalized service, such as a concierge, room service and clothes
pressing staff. Full service hotels often contain upscale full-service facilities with a large
number of full service accommodations, an on-site full service restaurant, and a variety of
on-site amenities. Boutique hotels are smaller independent, non-branded hotels that often
contain upscale facilities. Small to medium-sized hotel establishments offer a limited amount
of on-site amenities. Economy hotels are small to medium-sized hotel establishments that
offer basic accommodations with little to no services. Extended stay hotels are small to
medium-sized hotels that offer longer-term full service accommodations compared to a
traditional hotel.
Timeshare and destination clubs are a form of property ownership involving ownership of an
individual unit of accommodation for seasonal usage. A motel is a small-sized low-rise
lodging with direct access to individual rooms from the car park. Boutique hotels are typically
hotels with a unique environment or intimate setting. A number of hotels have entered the
public consciousness through popular culture, such as the Ritz Hotel in London. Some hotels
are built specifically as a destination in itself, for example at casinos and holidayresorts.
Most hotel establishments are run by a General Manager who serves as the head executive
(often referred to as the "Hotel Manager"), department heads who oversee various
departments within a hotel (e.g., food service), middle managers, administrative staff, and
line-level supervisors. The organizational chart and volume of job positions and hierarchy
varies by hotel size, function and class, and is often determined by hotel ownership and
managing companies.

Motel
For other uses, see Motel (disambiguation).

A motel in Bjerka, Norway
A motel is a hotel designed for motorists and usually has a parking area for motor vehicles.
Entering dictionaries after World War II, the word motel, coined as a portmanteau contraction
of "motor hotel", originates from the Milestone Mo-Tel of San Luis Obispo, California (now
called the Motel Inn of San Luis Obispo), which was built in 1925 The term referred initially to
a type of hotel consisting of a single building of connected rooms whose doors faced a
parking lot and in some circumstances, a common area or a series of small cabins with
common parking. Motels are often individually owned, though motel chains do exist.
As large highway systems began to be developed in the 1920s, long-distance road journeys
became more common, and the need for inexpensive, easily accessible overnight
accommodation sites close to the main routes led to the growth of the motel conceptMotels
peaked in popularity in the 1960s with rising car travel, only to decline in response to
competition from the newer chain hotels that became commonplace at highway interchanges
as traffic was bypassed onto newly constructed freeways. Several historic motels are listed
on the US National Register of Historic Places.

Flotel
Flotel, a portmanteau of the terms floating hotel, refers to the installation of living
quarters on top of rafts or semi-submersible platforms. Flotels are used as hotels on rivers or
inharbour areas, or as accommodation of working people, especially in the offshore oil
industry.[1]

Inn

American scenerythe inn on the roadside (1872)
Inns are generally establishments or buildings where travelers can seek lodging and,
usually, food and drink. They are typically located in the country or along a highway; before
the advent of motorized transportation they also provided accommodation for horses.

Resort

Resorts combine a hotel and a variety of recreations, such asswimming pools, as shown here in San
Diego, California

Kayaking provided by a lakeside resort in Jasper, Alberta
A resort (North American English) is a self-contained commercial establishment that tries to
provide most of a vacationer's wants, such as food, drink, lodging, sports, entertainment,
and shopping, on the premises. The term resort may be used for a hotel property that
provides an array of amenities, typically including entertainment and recreational activities. A
hotel is frequently a central feature of a resort, such as the Grand Hotel at Mackinac Island,
 Michigan. Some resorts are also condominium complexes that are timeshares or owed
fractionally or wholly owned condominium. A resort is not always a commercial
establishment operated by a single company, but in the late 20th century, that sort of facility
became more common.

Nightclub

Two DJs perform at a club with electronic music instruments

Laser lights illuminate the dance floor at a trance music event in a nightclub

People dance at an industrial musicevent in a nightclub
A nightclub (or club) is an entertainment venue and bar which serves alcoholic beverages
that usually operates late into the night. A nightclub is generally distinguished from
regular bars, pubs or taverns by the inclusion of a stage for live music, one or more dance
floor areas and a DJ booth, where a DJ plays recorded music and where coloured lights
illuminate the dance area. Another distinction is that whereas many pubs and sports bars
aim at a mass market, nightclubs typically aim at a niche market of music and dancing
enthusiasts and clubgoers. The upmarket nature of nightclubs can be seen in the inclusion of
VIP areas in some nightclubs, for celebrities and their guests. Nightclubs are much more
 likely than pubs or sports bars to use bouncers to screen prospective clubgoers for entry.
Some nightclub bouncers do not admit people with ripped jeans or other informal clothing or
gang apparel as part of a dress code. The busiest nights for a nightclub are Friday and
Saturday night. Most clubs or club nights cater to certain music genres, such as house
music or gothic rock.

Pub
.

A thatched country pub, The Williams Arms, near Braunton, North Devon, England

A city pub, The World's End,Camden Town, London

A large selection of beers and ales in a traditional pub in London.

The Ale-House Door (painting of c. 1790 by Henry Singleton)
A pub, or public house, is an establishment licensed to sell alcoholic drinks, which
traditionally include beer, ale and cider. It is a relaxed, social drinking establishment and a
prominent part of BritishIrish, Breton,[ New Zealand, Canadian, South African and Australian
cultures. In many places, especially in villages, a pub is the focal point of the community. In
his 17th century diary Samuel Pepysdescribed the pub as "the heart of England".[
Pubs can be traced back to Roman taverns through the Anglo-Saxon alehouse to the
development of the tied house system in the 19th century. In 1393, King Richard II of
England introduced legislation that pubs had to display a sign outdoors to make them easily
visible for passing ale tasters who would assess the quality of ale sold. Most pubs focus on
offering beers, ales and similar drinks. As well, pubs often sell wines, spirits, and soft
drinks, meals and snacks. The owner, tenant or manager (licensee) is known as the pub
landlord or publican. Referred to as their "local" by regulars, pubs are typically chosen for
their proximity to home or work, the availability of a particular beer or ale or a good selection,
good food, a social atmosphere, the presence of friends and acquaintances, and the
availability of recreational activities such as a darts team, a skittles team, and
a pool or snooker table. The pub quiz was established in the UK in the 1970s.[8]

Restaurant

Sandrinos restaurant in Fremantle,Western Australia

Le Piment Rouge restaurant inMontreal
A restaurant (is a business which prepares and serves food and drinks to customers in
exchange for money. Meals are generally served and eaten on the premises, but many
restaurants also offer take-out and food delivery services, and some offer only take-out and
delivery. Restaurants vary greatly in appearance and offerings, including a wide variety
of cuisines and service models ranging from inexpensive fast food restaurants
and cafeterias to mid-priced family restaurants, to high-priced luxury establishments.
In Western countries, most mid- to high-range restaurants serve alcoholic beverages such
as beer, wine and light beer. Some restaurants serve all the major meals, such
as breakfast, lunch, and dinner (e.g., major fast food chains, diners, hotel restaurants, and
airport restaurants). Other restaurants may only serve a single meal (e.g., a pancake
house may only serve breakfast) or they may serve two meals (e.g., lunch and dinner) or
even a kids' meal.

Restaurant

Sandrinos restaurant in Fremantle,Western Australia

Le Piment Rouge restaurant inMontreal
A restaurant a business which prepares and serves food and drinks to customers in
exchange for money. Meals are generally served and eaten on the premises, but many
restaurants also offer take-out and food delivery services, and some offer only take-out and
delivery. Restaurants vary greatly in appearance and offerings, including a wide variety
of cuisines and service models ranging from inexpensive fast food restaurants
and cafeterias to mid-priced family restaurants, to high-priced luxury establishments.
In Western countries, most mid- to high-range restaurants serve alcoholic beverages such
as beer, wine and light beer. Some restaurants serve all the major meals, such
as breakfast, lunch, and dinner (e.g., major fast food chains, diners, hotel restaurants, and
airport restaurants). Other restaurants may only serve a single meal (e.g., a pancake
house may only serve breakfast) or they may serve two meals (e.g., lunch and dinner) or
even a kids' meal.

Travel agency
A travel agency is a private retailer or public service that provides travel
and tourism related services to the public on behalf of suppliers such as activities, airlines, car
rentals,cruise lines, hotels, railways, travel insurance, and package tours. In addition to dealing with
ordinary tourists most travel agencies have a separate department devoted to making travel
arrangements for business travelers and some travel agencies specialize in commercial and
business travel only. There are also travel agencies that serve as general sales agents for foreign
travel companies, allowing them to have offices in countries other than where their headquarters are
located.

Tour operator
An open top double decker bus is used worldwide to provide sightseeing tours, such as this one in Washington,
D. C., USA

A tour operator typically combines tour and travel components to create a package holiday. They
advertise and produce brochures to promote their products, holidays and itineraries.

The most common example of a tour operator's product would be a flight on a charter airline plus a
transfer from the airport to a hotel and the services of a local representative, all for one price. Niche
tour operators may specialise in destinations, e.g. Italy, activities and experiences, e.g. skiing, or a
combination thereof.

The original raison d'tre of tour operating was the difficulty for ordinary folk of making arrangements
in far-flung places, with problems oflanguage, currency and communication. The advent of
the internet has led to a rapid increase in self-packaging of holidays. However, tour operators still
have their competence in arranging tours for those who do not have time to do DIY holidays, and
specialize in large group events and meetings such as conferences or seminars. Also, tour operators
still exercise contracting power with suppliers (airlines, hotels, other land arrangements, cruise
companies and so on) and influence over other entities (tourism boards and other government
authorities) in order to create packages and special group departures for destinations that might
otherwise be difficult and expensive to visit.

The three major tour operator associations in the U.S. are the National Tour Association (NTA),
the United States Tour Operators Association (USTOA), and the American Bus Association (ABA).
In Europe, there are the European Tour Operators Association (ETOA), and in the UK,
the Association of British Travel Agents (ABTA) and the Association of Independent Tour
Operators (AITO). The primary association for receptive North American inbound tour operators is
the Receptive Services Association of America (RSAA).

Hotel manager
Hotel Manager, Alex vu the manager of new Vic
 wetherel park, is the greatest

Occupation

Names Hotel Manager, General Manager, Hotelier

Occupation type Hotel Management

Activity sectors Hospitality Management,Business

Description

Competencies Operations Management

Team building

Advanced Knowledge of HotelOperations

Human Resources Management

Financial Management

Sales Management

Events Management

Marketing

Revenue Management

Customer Relationship Management

Fields of Hotels
employment
Hotel manager in the Old Town of Stockholm, around 1865

A hotel manager, hotelier, or lodging manager is a person who manages the operation of
a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation
includes, but is not limited to management of hotel staff, business management, upkeep and
sanitary standards of hotel facilities, guest satisfaction and customer service, marketing
management,sales management, revenue management, financial accounting, purchasing, and other
functions. The title "hotel manager" or "hotelier" often refers to the hotel's General Manager who
serves as a hotel's head executive, though their duties and responsibilities vary depending on the
hotel's size, purpose, and expectations from ownership. The hotel's General Manager is often
supported by subordinate department managers that are responsible for individual departments and
key functions of the hotel operation.

Hospitality service
The concept of hospitality service, also known as "accommodation sharing", "hospitality exchange"
(short "hospex"), "home stay networks", or "home hospitality network" ("hoho"), refers to centrally
organized social networks of travelers, who offer or seek homestays (accommodation in a home)
either with or without monetary exchange. These services generally connect users via the internet.
Hospitality services are examples of collaborative consumption and sharing. In cases where money
is not exchanged in return for accommodation, they are examples of a barter economy or gift
economy.
 -:About hotel:-

Type Public

Industry Hospitality

Founded 1975

Headquarters Gurgaon, India

Number of locations 190

Area served India

Key people Y C Deveshwar

Owner ITC

The ITC Grand Chola is a luxury hotel in Chennai, India. It is the third
largest hotel in India after Renaissance Mumbai Convention Centre Hotel
and Grand Hyatt, both in Mumbai.[4] It is located inGuindy, opposite SPIC
building and along the same row of buildings as Ashok Leyland Towers.
The building, designed by Singapore-based SRSS Architects, is of mixed-
use development with three separate wings and is themed after
traditional Dravidian Architecture of the Chola Dynasty. The hotel is the
ninth "Luxury Collection" hotel of the Starwood Hotels group.[5] The hotel,
built on over 1,600,000 sq ft, is dubbed the largest stand-alone hotel in the
country[6] built with an investment of 12,000 million and has the largest
convention centre in the country built on 100,000 sq ft with a 30,000-sq ft
pillar-less ballroom.[7The ITC Grand Chola is a
luxury hotel in Chennai, India. It is the third largest hotel in India after
Renaissance Mumbai Convention Centre Hotel and Grand Hyatt, both
in Mumbai.[4] It is located inGuindy, opposite SPIC building and along the
same row of buildings as Ashok Leyland Towers. The building, designed
by Singapore-based SRSS Architects, is of mixed-use development with
three separate wings and is themed after traditional Dravidian
Architecture of the Chola Dynasty. The hotel is the ninth "Luxury Collection"
hotel of the Starwood Hotels group.[5] The hotel, built on over
1,600,000 sq ft, is dubbed the largest stand-alone hotel in the country[6] built
with an investment of 12,000 million and has the largest convention
centre in the country built on 100,000 sq ft with a 30,000-sq ft pillar-less
ballroom.[7]

History
ITC started its Hotels division in Madras (Chennai) with their first hotel,
the Chola Sheraton, which is now rebranded as My Fortune. In 2000, ITC
Hotels Group bought the 8-acre land at the Campa Cola campus on Anna
Salai for 800 million. As part of a major investment plan announced by
the then Chairman, Y. C. Deveshwar, the hotel was planned at an initial
cost of 8,000-10,000 million. The hotel was inaugurated on 15 September
2012 by the Chief Minister of Tamil Nadu, J. Jayalalithaa.[8] The signature
restaurant concept 'Peshawri' moved address from the erstwhile Sheraton
Chola to the ITC Grand Chola with the opening of the latter.[

Green features[
The hotel avoided cutting down trees at the property ever since the pre-
construction phase by transplanting all the existing trees around the hotel.
Of the building material value of the hotel project, over 10 percent is
composed of recycled raw materials, over 40 percent is composed of
materials manufactured and/or extracted within a radius of 800 km, and
over 5 percent is made of plant products that are typically harvested with a
10-year span or shorter. During construction of the hotel complex, about 17
percent of Portland cement by weight was replaced by flyash. Over 50
percent of the wood products used in the construction of the hotel are from
Forest Stewardship Council (FSC)certified forests.[9]
The whole of the hotel's energy requirements are met through renewable
sources, including waste water.[16] The hotel saves over 40 percent of
energy by means of various energy efficiency features.[11] A 12.6-MW
windmill caters to the power requirement of the hotel complex,[9] the excess
of which is contributed to the Tamil Nadu Electricity Board.[10] The heating,
ventilation and air conditioning in the complex are optimally controlled using
a technology known as Hartman Loop.[9] The envelope materials of the
building comprising composite wall assembly, multi-glazed windows, and
roof-top insulation, well exceed the fenestration standards of
ASHRAE/ECBC.[11] The roof is a combination of green roof, and the
reflective paints and high SRI finish on the domes of the complex reduce
thermal gradient differences after daylight hours. The hotel also has
independent, programmable lighting controls installed in each area. Water
is heated by means of solar concentrators. The hotel uses water-cooled
refrigerants in place of air-cooled ones. Energy is saved by means of a jet-
fan ventilation system.[9]
All of the water requirements for irrigation, flushing, and cooling tower is
met through treated effluent. The water-efficient fixtures in the complex is
estimated to reduce the water usage in the hotel by 35 percent compared
with conventional benchmarks.[9] The external pervious areas and green
roofs along with water-harvesting structures will retain all of storm-water
catchment on-site.[11] Waste generated by the hotel is completely recycled
by waste segregation at source and utilisation for useful purposes. The
hotel has an onsite organic waste converter, capable of converting all of the
organic waste produced daily into manure, installed.[9]

Facilities[

Grand Chola (centre), amidst surrounding buildings

The hotel has 600 rooms and features 1,600,000-square-foot (150,000 m2)
of built area, 75,000-square-foot (7,000 m2) of retail space and 100,000
square feet (9,300 m2) of conference and exhibition facilities, which
includes a pillar-less main ballroom of 26,540 sq ft named the Rajendra
Hall,[9] which can accommodate 5,000 guests.[10] The ballroom is a stand-
alone structure gently sloping into a carpeted area.[9] The total area of the
ballroom, including the pillar-less portion, is 55,000 sq ft.[10] The hotel also
has a 48-seater preview theater.[11] The hotel covers 1.5 million square foot
area on an eight-acre plot.[8] Of the 8 acres, about 10 percent has been
given to theChennai Metropolitan Development Authority (CMDA) as part of
the Open Space Reservation that has been taken over by the Chennai
Corporation. The hotel has been designed by the Singapore-based SRSS
Architects and the local architects is CRN.[2]
The hotel's 600 rooms include 522 rooms and 78 serviced apartments. The
rooms include 326 Executive Club rooms, 31 Eva rooms, 132 Towers
rooms, 48 ITC One rooms, 14 Deluxe Suites each measuring 1,164 sq ft, a
presidential suite named the Karikalan Suite and a six-bay grand
presidential suite named the Rajaraja Chola Suite spread over 4,380 sq ft.
The single rooms occupy an area of 615 sq ft with exclusive lounge and
private butler, and a distinct wingnamed the Eva wingfor female guests
spanning the entire wing of the second floor, with rooms measuring
405 sq ft. The hotel has three wings: the first or primary wing houses all
Executive Club rooms, and the second wing contains ITC One rooms,
Towers rooms and all the Suites. The third wing has been constructed
exclusively for the Residences, offering the luxury
accommodation.[17] Spread over an area of 615 sq ft, the Towers rooms
have an exclusive entrance and are spread across the first floor all the way
up to the seventh floor. The Executive Club rooms, with an area of
405 sq ft, are spread across the second floor all the way up to the tenth
floor of the first wing. The hotel has a total of 10 food and beverage
locations,[18] including Peshawri, which serves cuisine from the Northwest
Frontier, and Royal Vega, a vegetarian restaurant. Others include Madras
Pavilion, Cafe Mercara, Nutmeg, Cheroot Lounge, Pan Asian, Modo Mio,
The Pub, Tranquebar,[19]and Ottimo-Cucina Italiana.[20] Leisure facilities
include a 23,000-sq-ft Kaya Kalp Spa with 12 treatment rooms, 2 hamams,
a yoga studio, a tea lounge, a gentleman's barber and a salon for
women;[9] outdoor pools; gyms for each of the three wings; and a shopping
area.[21] There are three swimming pools in the hotelthe rooftop pool with
twin smaller pools, a children's pool, and a jacuzzi, all situated above the
banquet hall.[9][22] The WelcomArt Gallery at the hotel showcases curated
selection of art pieces that reflect the Chola-theme of the hotel.[19] RFID
columns are installed in the floors to enable the staffs greet the guests by
names and offer them a personalised service.[9] The hotel also uses iPad-
controlled technology.[15]

Commercial facilities in the hotel include restaurants, a health spa, 30,000-

sq-ft banquet space to accommodate up to 600 guests, an exhibition
space, a 2,625-sq-ft auditorium named Kalai with a seating capacity of
45,[20] and discreet levels that consist of board room and four meeting
rooms, a private multiplex with a capacity of 100 guests and underground
parking for 1,000 cars.[23]
The hotel has obtained a Platinum rating (the highest on the scale)
from Leadership in Energy and Environmental Design (LEED), an
internationally recognised green building certification system. The hotel is
currently the world's largest LEED certified green hotel.[18] The hotel has a
total workforce close to 4,000 people with over 1,000 people engaging in
day-to-day operations.[8]
Initially, the hotel also planned to construct a helipad on the terrace,[24] for
which the multi-storey building panel ofCMDA has denied permission in
October 2011[1

Awards and ratings[

In February 2013, the hotel obtained a 5-star GRIHA ratingthe highest
national rating for green buildings, conceived by The Energy Research
Institute (TERI) and the Union Ministry of New and Renewable Energy
(MNRE)which was presented by President Pranab Mukherjee.[16]
The hotel is the first in the country to obtain a 5-star rating from the
Association for Development and Research of Sustainable Habitats
(ADaRSH). It was rated on 34 criteria, categorised under various sections,
including site selection and planning, conservation, utilisation of resources,
and building operation and maintenance.[16]
The hotel has won Times Food Guide awards for two of its restaurants:
Peshawri (for Best North Indian restaurant) and Ottimo-Cucina Italiana (for
Best Italian restaurant). It has also been awarded with the title of Greenest
Washrooms by Washrooms and Beyond magazine.[9]
In June 2014, the hotel was awarded the "Best Business Hotel" award at
the third Annual Lonely Planet Magazine Travel Awards 2014.[26]