Cognitive (Knowledge based) Remember

Understand
Apply
Analyze
Evaluate
Create
Affective (Emotive based) Receiving
responding
Valuing
Organizing
Charecterizing
Sensory (Action based) Perception
Set
Guided response
Mechanism
Complex overt response
Adaptation
Origination
Subir Chowdhury

Philip Crosby

W Edwards Deming

Armand Feigenbaum

Kaoru Ishikawa

Joseph M Juran

Dorian shainin

Walter Shewart

D H Stamatis
Genichi taguchi
The Power of LEO

1. Quality is free - Book

2. Quality without tears - Book
3. Let's talk quality - Book
4. Leading : The art of becoming executive - Book
5. Zero defects
6. 14 steps to quality improvement

1. Out of the crisis - Book

2. 14 Points - Need for changes in management structure and attitude
3. 7 Deadly diseases
1. Total quality control - Book
2. Quality planning
3. Quality costs
1. Cause and Effect diagram

1. Juran's quality control handbook - Book

2. Quality planning and analysis - Book
3. Juran on leadership for quality - Book
4. Juran's Triology - Quality planning, Quality control and Quality Improvement
5. Pareto principle
6. Management theory for quality

1. Talk to the parts, they are smarter than engineers

2. Red X
3. Rank order ANOVA

1. Control charts
2. Father of statistical quality control
3. Economic control of quality of manufactured product - Book
4. PDCA
1. FMEA from theory to practice
1. Taguchi Loss function
2. Fractional factorial designed experiments
 1.2
1 Hoshin Planning
2 Expected profit
3 VOC

4 Balanced score card

Dash Board
KPI
8 P's of lean thinking
TPS House
Time, Next dimension of quality
5S
Andon
Gemba
Kaizen & Kaizen events
Kanban
Cost of quality
SMED
1. Robert Kaplan & David Norton
2. Financial, Customer, Internal process and Employee learning & growth

Purpose, Process, People, Pull, Prevention, Partenering, Planet and perfection

Takt Time, Pull system, Jidoka, Poka yoke, Heijunka
crmlearning.com

A visual feedback system

prevention, appraisal, internal & external failure cost

Part - 2 Define 23
Project selection
Process elements
bench marking
SIPOC
Z= (x-)/
 A null hypothesis can only be rejected or fail to be rejected; it can not be accepted
1
because of a lack of evidence to reject it
Type-1 Error - a Error - Consumers risk - the null hypothesis is rejected
2
when it is actually true (Not defective).
Type-2 Error - b Error - Producers risk - the null hypothesis is not rejected when it
actually should have been rejected
One Tail test
Sample size n - (Z2 * 2) /E2 - Z: 1.96 for 95% confidence level, E : Process mean
18 20 19 18 21 19 23 18 19
22 18
20
19
18
21
19
23
18
19
22