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10 Chapter 2
10 Chapter 2
REVIEW OF LITERATURE
A literature review is both a summary and explanation of the complete and
current state of knowledge on a limited topic as found in academic books and journal
articles. Thus it refers to the process of reading, analyzing, evaluating, and summarizing
scholarly materials about a specific topic.
A literature review was conducted to become well acquainted with the theoretical
background regarding Quality of Work Life. General literature regarding quality of work
life, its significance and well being was consulted, as well as more specifically quality of
work life, job satisfaction and specific components of quality of work life of employees
of banking sector. The latter will enable the researcher to identify a set of components to
serve as constructs for the study and to be able to define each of the facets of work life.
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There are some studies in the area of human resource management in banking
industry which have indirect bearing on QWL in banks. A limited number of studies
were conducted in this area.
Baldev R.Sharma79 conducted a study on Human Resource Management in
Banking Industry where impacts of managerial beliefs and work technology on
organizational climate and management have been discussed.
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Ramesh Gelli , in his paper on Participative Management: Quality Circles
Application to Banking discussed various techniques for application of participative
management and quality circles.
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Udai Pareek , in his paper Introducing HRD in banks, explains the
improvement of HRD climate, strategy and spirit for implementation of HRD techniques
in banks.
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Subba Rao discusses role of bank manager as counselor and his action plan in
his paper on Bank Branch Manager as a Counsellor.
Seashore Stanley83 had presented impact of job satisfaction on quality of
employment in social indications research. Stanley84 also assessed the experience of U.S
in this regard. Taylor J.C85 had examined various dimensions of Quality of working life.
The major researches in this field are Sinha and Sayeed (1982), Mehta (1984
and 1985) and Taylor (1974). They all assumed that the quality of work life of entire
organization can be summed up through individual experiences.
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