Customer satisfaction regarding idea

(SESSION 2015-2018)
A project Report
On
Customer satisfaction regarding Idea

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF

BACHELOR OF BUSINESS ADMINISTRATION
SUBMITTED BY:
Medhur Jain
BBA-3RD YEAR
ROLL NO.: 53090101715
TRAINING SUPERVISION SUBMITTED TO:
MISS NEERU MEHRA
FACULTY OF BBA

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 Customer satisfaction regarding idea

STUDENT DECLARATION
I hereby declare that this Summer training project report titled CUSTOMER
SATISFACTION REGARDING IDEA SERVICES submitted by me to Fairfield Institute of
Management and Technology, Kapashera is a bonafide work undertaken during the Vth semester
by me and has not been submitted to any other University or Institution for the award of any
degree diploma/ certificate or published any time and before.

Date: 29/07/2017
Name: Medhur Jain
Enroll. No. 53090101715
Course: BBA-G

(Signature of the student)

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 Customer satisfaction regarding idea

CERTIFICATE FROM GUIDE

This is to certify that as per best of my belief the project entitled CUSTOMER
SATISFACATION REGARDING IDEA SERVICES is the bonafide research work carried
out by MEDHUR JAIN student of BBA, FIMT( Fairfield institute of management and
technology ), Kapashera New Delhi, in partial fulfillment of the requirements for the Summer
Training Report of the degree of Bachelor of Business Administration. She has worked under my
guidance.

(Signature of Guide)

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 Customer satisfaction regarding idea

ACKNOWLEDGEMENT
I offer my sincere thanks and humble regard to Fairfield Institute of Management and
Technology, GGSIPU University, New Delhi for imparting us very valuable professional
training in BBA. I pay my gratitude and sincere regards to Ms. NeeruMehra, my project Guide
for giving me the cream of his knowledge. I am thankful to her as she has been a constant source
of advice, motivation and inspiration. I am also thankful to her for giving her suggestions and
encouragement throughout the project work.
I take the opportunity to express my gratitude and thanks to our computer Lab staff and library
staff for providing me opportunity to utilize their resources for the competition of the project. I
am also thankful to my family and friends for constant motivating me to complete the project and
providing me an environment, which enhance my knowledge.

Date: 29/07/2017
Name: Medhur Jain
Enroll. No. : 53090101715
Course: BBA-G

(Signature of the Student)

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 Customer satisfaction regarding idea

TABLE OF CONTENTS

S.NO. TITLE PAGE NO.

Title Page i
Student Declaration ii
Certificate from Guide iii
Acknowledgment iv
Table of Content v
List of Table vi
List of Charts vii
Abstract viii
1 Chapter 1: INTRODUCTION
1.1 Industry profile
1.2 Company Profile
2 Chapter 2: LITERATURE REVIEW
2.1 Literature Review
2.2 About the topic
3 Chapter 3: RESEARCH METHODOLOGY
3.1 About Research
3.2 Need of the study
3.3 Objective of the study
3.4 Scope of the study
3.5 Research Methodology of the study
4. Chapter 4: ANALYSIS & INTERPRETATION
5 Chapter 5: FINDINGS & SUGGESTIONS
5.1 Findings
5.2 Suggestions
6 Chapter 6: CONCLUSION

BIBLIOGRAPHY

QUESTIONNAIRE

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 Customer satisfaction regarding idea

LIST OF TABLES

S.NO CONTENT PAGE NO.

1 Age of customers

2 Major customers for idea services

3 From how many years are you customers for idea services

4 Which type of services you are having

5 Are you satisfied with the Idea network

6 Are you satisfied with after sale services provided by Idea

7 Are you satisfied with Idea offers

8 Are you satisfied with idea call rates

9 Are you satisfied with the Caller tunes provided by Idea

10 Who Recommended Idea services to you

11 Would you like to continue with Idea services

12 Who are the main competitors of Idea services

13 Rank of Idea services compared with competitors

14 Are you satisfied with customer care support provided by idea

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 Customer satisfaction regarding idea

LIST OF FIGURES

S.NO CONTENT PAGE NO.

1 Age of customers

2 Major customers for idea services

3 From how many years are you customers for idea services

4 Which type of services you are having

5 Are you satisfied with the Idea network

6 Are you satisfied with after sale services provided by Idea

7 Are you satisfied with Idea offers

8 Are you satisfied with idea call rates

9 Are you satisfied with the Caller tunes provided by Idea

10 Who Recommended Idea services to you

11 Would you like to continue with Idea services

12 Who are the main competitors of Idea services

13 Rank of Idea services compared with competitors

14 Are you satisfied with customer care support provided by idea

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 Customer satisfaction regarding idea

ABSTRACT
Customer satisfaction is customers fulfillment of product quality and product cost and its usage
and to identify customer satisfaction level towards IDEA CELLULAR SERVICES. This study
help to know the level of customer satisfaction and company also known the customers
expectation and to know how the customer come to know about their product, product Image,
Image awareness, and product price. This study also help to analyze the preference of people
about the product and perception of people towards idea cellular. Sample size is 120

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