Professional Documents
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Questionnaire
Questionnaire
1. Respondent Name :
2. Age : a) Upto 25
b) 26 to 35
c) 36 to 45
d) Above 45
3. Gender : a) Male
b) Female
7. Occupation : a) Business
b) Employee
c) Student
d) Others (Specify)
8. How did you come to know about the NOKIA mobile?
a) Friends b) Advertisement
c) Relatives d) If Others (Specify)
14. Have you faced any problem while using NOKIA mobiles?
a) Yes b) No
Level of Satisfaction
Highly Highly
S. No Factor Satisfied Neutral Dissatisfied
Satisfied Dissatisfied
1 Service
2 Brand Image
3 New Model
4 Resale Value
5 Voice Clearance
6 Availability
7 Usage
8 Network Coverage
9 Quality
10 Price
11 Dealer Service
12 Battery Quality
23. Please express your opinion for the important of the NOKIA Performance
1.
2.
3.