Basics Workbook David Grant and Robert McLarty OXFORDDDO Business Basics Workbook David Grant and Robert McLarty OXFORD UNIVERSITY DRESSOXFORD Great Clarendon Suet, Oxford ox2 60? Oxford University Press isa department of the Unversity of Oxford Infrthers the Unsersy's objective of excellence in research, sols and education by publishing worldwide in. Oxford New York ‘Auckland Bangkok Buenos Ares Cape Town Chennai Dar es Salaam Delhi Hong Kong Istanbul Karachi Kolkata Kuala Lumpur Madrid Melbourne Mexico City Mumbai Nairobi Sio Paulo Shanghal Taipet Tokyo Toronto oxfoxD and oxronp kwctis are registered trade marks of Osford University Pressin the UK and in ceain other countries (© Oxford University Press 2001 ‘The moral rights ofthe author have been asserted Database right Oxford Univesity Press maker) Fire published 2001 2008 07 2006 2005 2004 No unauthorized photocopying Allrights reserved. 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(Oxford University Press disclaims any responsibilty for the content san or9as73a09 Printed in China ‘The athars ond publcher wou ie to thank teflon Jor te ae af hetgrahs:Asbus ndustiep 15: America Online, Ie_(Ameriea Oaline, ‘AOL, and the AOL logo are registered trademarks of America Online. ne. in the United states and other counties) p50: Apple p31: BAA p 24 (RPM PhotographicyMike Hodgkinson) SeilYoringer p12 imtate airplane): [Birdseye p51; Corbis p 4 (Paul A. Sousersjview of Toronto), p 14Kevin ‘Morris, p38 (Owen Franken): Daily Telegraph Abbie Tayler Smith) p70 ‘The Dorchester: London p24: Fat Auto UK p 8: Getty One Stone p12 (Hugh itonpDubai Rank Machine) 29 Ary Diesendruck/Buenos Alte) 1p (Chris Everardjbirthday cake) (Myles/SIimasina/Father Chests) {Steve Blypumpkin. p36 John Nilarfman at desk p39 (Nick Doldingiman. ‘on mobile phone. p34 (David Hanoveriman on computer, Hugo Boss AG Pt Hutchison Library. London p10 John Burbank) 3 (Tony Souter Image Bank p35 Haralé Sundboafire night, p39 (LD Gordon “MeDonald’s Restaurants Limited p20 (cheeseburger MetroGoldwyr-Mayer Inc. p51: Michelin Tyre ple p 6: NEC p 38: Pizza Hut p20 (pizza: Rolls- Royce and Bentley Motor Cars Li. p46 Siemens Business Services Lid. 1 26: The Stock Marketp 24 (Covent Garden Opera Housel, p 29 Pat See(iguazs Falls p36 [receptionist LVMHVTAG Hever p63: Telegraph Colour Library p 24S. Harelgrovepdennim Dome), p 35 francesca Yorke/Valensine's Day p 36 man on mobil UWA p66 ‘sates by Stefan Chabluk pp 16,18 42,44 62; Nigel Paige pp 13.17, 19,25, 48,56, 59,68, 73Contents Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 Unit 8 Unit 9 Unit 10 Unit 11 Unit 12 Answer Key You and your company Preparing a trip Away on business Visiting a company New developments ‘Arrangements Describing and comparing Life stories Deating with problems People at work Getting a job The world of work 10 16 22 28 34 40 46 52 58 64 70 16Olevia 1.1 People in business fH Talking about @ Look at this list of participants for an IT conference in Toronto. Use the people information below to help you fill in the gaps, as in the example. Ms Ishikaz'’s frst name is Minako. ‘The translator is twenty-eight. Minako and Alicia are colleagues. Minako and Miho are both Japanese. ‘The Spanish woman lives with Igor. Igor and Miho are the same age. Mr Nanni is a salesman. (itier ree ee Claudio Alicia Mino Teploukhin 4 Lopez kuta 2 Telefonica LRC 18M Sony Job Systems Engineer Salesman 5 Designer analyst Nationality Japanese Russian tafian Spanish 6 Residence Barcelona 9 Rome Madrid Tokyo Age 25 30 2 28 7 © Answer these questions. What nationality is Igor? Where is Alicia from? o.oo What is Minako's job? . How old is Claudio? Where does Miho live? Who do Minako and Alicia work for? 4 You and your companyG Introductions Question making O Pronunciation © Complete these questions and answers, as in the example. 1 Is Minako Spanish? Me 2 HEAL cocsnnane NOT’ not, 3. Is Alicia twenty-eight ? = $ covmumsininnnnnnnneanen —YOS,he is, Are Miho and Minako Japanese? 5 6 Are Igor and Miho twenty? Ars...get.. BEA At the conference, Minako, Alicia, and Igor meet. Complete the dialogue below. A: Igor let. to my colleague, Minako. i How... 22 3 Igor. M: Pleased sn AGOE: MY sen Minako. I: What anit M: I'ma systems analyst. What v I: I'man engineer with Telefonica in Madrid. Where ......0.0 « were 18 M: I'm from Tokyo but I 9 in Barcelona. I: Really? Match the questions on the left with the answers on the right, as in the example. 1 Is she married? a No, they're not. 2 Where are you from? b No, she’s colleague. 3 Ishe new? ~c Noysingle. 4 Isshe your boss? No, he isn't, He’ German, 5 Whatis your job? € I'm from Sweden. 6 Are they here? f Ima designer. 7 How old are you? g Nearly forty. 8. Ishe Dutch? h Yes heis Find the other letters in the alphabet (if there are any) with the same sounds as the letters below. Write them in column A of the table below, as in the examples. © Find words in the box below with the same sounds as the letters above. Write them in column B, as in the example. There are two words for each letter. French tine know bar do. 90 date team tight men new are week pay You and your company 51.2 You and your company BY Talking about a company Look at this article about Michelin, the famous tyre-manufacturing company Fill in the gaps using words from the box below. The first letter of each verb is given. is has owns sells publishes ‘supplies, live sponsors are have plans employs manages advertises manufactures Bi Vocabulary 6 You and your company Michelin isa famous old family company with a dynamic young chairman. Edouard Michelin iS. .! the great-grandson of the founder of this ‘company, which is based in Clermont Ferrand in the centre of France Michelin sdiaud2?t2ryrest and e4fj04/-@5.__3 them allover the world. The company #/92.2¥.5.4 about 120,000 people and 4 $ annual sales of over €14 billion. Goodyear and Firestone 4 ® Michelin's main competitors, Edouard Michelin Phone wd the company using modern methods. At the moment, Michelin &. 8 tyres to the BMW Williams team. The company has two main markets, Europe and the USA, but it P.. .° to develop the Asian market. In the USA it¢ vve!0 the Uniroyal company. It @conisminnstit! alot on TV and in magazines and €... 12 racing events It also 2. 8 the famous Michelin guidebooks. Edouard Michelin and his wife 4.0mm! five children and /.. 18 just outside Clermont Ferrand *UK tyres US tres Choose the correct word to complete the sentences below, as in the example. 1 Michelin is a tyre fabric Kmanufacture? } product 2. There are aver 120,000 employs /emplayees / employers. 3 Ithas a profit /Ioss / turnover of over €14 billion. 4 The company / society / factory has a young chairman. 5 Michelin is BMW Williams's tyre buyer / retailer / supplier 6 Michelin gets / owes / owns Uniroyal. 7 Michelin's head office / head hunter / head room is in Clermont Ferrand. 8 _Itsmain competes / competitors / competitive are Goodyear and Firestone.An interview Person B works for Michelin, He is talking about his job. Complete the dialogue. ‘A: Who do you work for? A: Is that a French company? A: Where 3 B: It is based in Clermont Ferrand. A: What does the company do? — 4 A: How many... does 2» B: About 120,000. Be Whe 1 ee YOU een 28 B: We advertise on TV, in magazines, and at ‘motor-racing events, A: nen ne ns nn CleeMORE Ferrand? B: No, I don't. I work in the United States. A What... * B: I'man engineer. DF Famous Complete the word grid with the names of famous companies described below, companies as inthe example, American computer manufacturer famous British sports car company owned by Ford Japanese electronic game manufacturer French mineral water producer Dutch electronics company Swiss chocolate company German electronics and engineering company famous Italian industrialist You and your company 71.3 Company facts and figures EY Reading Read these texts about a German media group and an Italian vehicle manufacturer. 1m Based: Turin ; Activity: Automobile production. It also manufactures agricultural and commercial vehicles and equipment for the construction industry. ’ AXEL SPRINGER VERLAG Whos sani AXEL SPRINGER VERLAS rope’ largest Publishing (La Stampo newspaper) ] ‘When I was young I E 7 JPL She the letter immediately. 8 (_J[0)[-]j(c] [eo ‘When I arrived I... something strange. 9[E —][=][E] [D] im the sixties the company .....-.. 20,000 people. 10 [- =][E]{D] We had no food at home $0 We sn 10 €at out. © What word is 11? Make a sentence with it. © Complete the following questions and answers, as in the example. Use the information in @ to help you. 1 Did they talk in French? Yes,.they. did 2 Pid. No, he didn’t, pect..them. at 2.202 22. Visiting a company3. Did he listen carefully? 4. Did the meeting end at 6.30? 5 msn - Yes, he did. 6. Did he like maths when he was young? 7 ‘Yes, she did. 8. Did she notice something strange? 9 Did the company employ many people? 10 No, they Question making ‘A business person is answering questions about a recent trip. Make the ‘questions, as in the example. Choose the question words from the box below. what? why? what time? who? when? how? where? I stayed at the Holiday Inn. 2 1 visited Hans Klinger. 3 arrived on Wednesday. 4 travelled by car. 5 Thired a car because the factory is 30 km outside the city centre, 6 We discussed a new contract. 7 arrived back yesterday. 8 I started work this morning at 9.00. 9 oo Ttelephoned Hans Klinger at 9.15, 10 He signed the contract yesterday. Match a sentence from 1-10 with a reply from a. Of Welcoming A B 1 Thank you for coming to meet me. a Yes, thanks, I did, 2 Is this your first visit here? b_Itstarts at 10.00. 3. How was your journey? That would be nice. 4. Did you sleep well? 4 No, that’s OK. It's not very heavy. 5. Can I show you around? e Inthe car park. It’s not far. 6 Would you like a coffee? £ No problem, 7 I'm afraid the computer is down. __g_ Yes, please. Black if possible 8 Where's your car? h That'sa pity. 9 What time is our meeting? i No,I came here as a student. 10 Can I take your bag? J Fine, thanks. Everything was on time. Visiting a company 234.2 Reporting on a trip y. This is Reading Mike Hodgkinson is the Chief Executive of British Airports Authorit his diary for last week. @ Fill in the gaps using the verbs from the box below in the correct form. get leave see have be visit arrive make meet. == go travel attend = go return Monday ‘Tuesday Wednesday ‘Thursday T ceocon! up early and 1 smn the opening speech Anormal morning at the Trip to Stansted Airport: 2atthe office a 800 for the ACI conference and office. Thad lunch witha___meta lot of staf and Am, AE.O0T ona then nw 0 different talks journalist who wanted to. customers. Poomnu!9t0 meeting with Gabriele and seminars during the day. hear about our future plans. London in the evening and Renzully, the Director of Tenn! ots of old In the afternoon I attended a 14 to the opera to see Naples Airport. After a nice contacts board meeting and made a La Bohm func I nto the bank to discuss future investments. E500 pam. Toons the office and senna® to the Millennium Dome by boat. 1 ssnanT delegates for the ‘ACT conference. In the {© Change the order of these words to make questions, presentation on our future strategy. In the evening my wife and I onl? our son. and daughter-in-law for dinner. 4 ont evening there vanunB a as in the example. Then answer the questions conference dinner at the 1 morning who he Monday on did meet? Doeteeee ae. ¢ Whe. did he. meet.on Mendau,merring? te.met Gabrisle Renzulle, 2 the Dome time he did what visit? 3° travel how he there did? 4 he evening on dinner where have did Monday? 5 ondid lunch he who Wednesday have with? 6 he who on evening did visit Wednesday? 2 7 did Thursday on where he evening go? 8 see he did what? 24 Visiting a company© Now answer these questions with full sentences. 1 What did he discuss with Gabriele? He, 2 What time was his first meeting on Monday? 3 What did he make on Tuesday morning? 4 Where did he spend the day on Tuesday? 5 What did he attend on Wednesday? 6 What did he do there? Where did he go on Thursday? 8 Who did he meet? B Past tense ‘There are twelve verbs in the past tense in the grid. Find them and use them to puzzle complete the twelve sentences, as in the example. The words can read across, down, or diagonally. 1 He... . the office at six o’clock and we. the six thirty train, 2 She seven 0 Paris on Thursday and osnnnnn On Friday. 3) Tvmnsuinmnnnn thee times but nobody . 4 On the plane he 7 a posteard and uu a book. 3 He... at the hotel at seven o'clock and dinner at eight. 61 ncwmuenn in the office when you .. . the e-mail. Visiting a company 254.3 Describing company structure Reading { ‘SBS stands for Siemens Business — Services. It is a division of the famous: | German company Siemens. It is only about five years old but is already responsible for a considerable part of Siemens’ tufrover! How? Siemens had the idea in 1995. A whole department of ‘Siemens was at the time responsible for ‘the information and communication activities of Siemens. The idea was to. offer this service not only inside the company but outside too. SBS is now one of the world’s leading providers in the SBS area offelectronic business solutions and services. Friedrich Froeschl is the CEO and SBS is now an independent division with 33,000 employees in 88 countries and turnover of €5.8 billion. One of its largest customers is the British government, SBS ‘organizes and manages the passports and national savings accounts for Britain. In Europe its main conipetitbr$ are IBM, Cap Gemini, and EDS,With, growth in this market of at Tedst 15% the future looks bright for this German service company. Read the text and choose the correct answer to these questions. 1 What is the activity of SBS? a electronic engineering b printing ¢ database management 2. Which company does Friedrich Froesch! manage? a Siemens Business Services b Siemens ¢ IBM 3. One of its largest customers is: a EDS b sBs ¢ the British government 4 €5.8 billion represents: a. Siemens turnover b SBS's turnover € SBS's profit 5 SBS manages electronic services for: a IBM b British passports, € 88 countries 6 SBSis: a a branch of Siemens b a department of Siemens © a division of Siemens 26 Visiting a company |Bi Vocabulary Word partners Find words in the Siemens text which match these definitions. Bose 1 acomputer application for keeping records .d¢.¥ 2 alist of company employees . 3 annual sales YZ. ow/¢ 4 clients. 5 6 7 ‘companies in the same market a document for travelling from one country to another an increase Look at this list of words. Match pairs of words, as in the examples, to make the expressions defined below. sales annual company development office human tesenseh-—=—_marketing stock market resources. «managing head parent. ~—direetor- production site public relations. turnover a department in charge of finding new ideas nt = Research oy eat pieeareh + devitee 2. a person in charge of a company managing + directer = Managing 3. a firm which owns subsidiaries 4 a department in charge of finding and increasing the number of customers 5 a factory or a plant 6 department in charge of recruitment, training, and personnel the administrative and central building of a company 8. the value of a public company is quoted here the total sales of a company for a year 10 the department of a company which is in charge of external communication, Visiting a company 27Unit 5 5.1 Current activities ‘G)Present actions o Present simple or continuous? 28 New developments Complete these sentences with a verb in the present continuous, as in the example. Use the verbs in the box below. See SIT Si improve recruit ee es develop have ‘bute Hello. I'm, calling from the airport. Can I speak to Dan Vermont, please? The company, 3. 222/21iVinithree new sales staff for its Madrid office. weied..4:£/e¢0 bid activities in South America Pm afraid she .3.J2.../. lunch at the moment. Can I take a message? I nee They 2.5%. ‘Our new training programme !2...%4/2. employees. I'm sorry, but you. down a little? a prototype for a new car engine. ‘2 factory just outside Krakow. {h,fthe spoken English of all our e£4E4.n00 quickly for me. Could you slow #4 new product into the Asian market Don't go into his office ~ he 12.4%." £. an important report at the moment. Read this dialogue between a Polish businessman and his British colleague. Cho Eric: Jan: ose the correct form of the verb in italics, as in the examples. Hello. 'm Eric Johnstone.({ work) I'm working } here in the IT department. ‘Nice to meet you. I'm Jan Mazowiecki, from PDC Poland. J visit / ? the head office here in London, Ayes Theard you were her, Would you ike a cigarette, 90.91 212 No, thanks. (don’t smoke Y P’m not smoking 3. But please ahead. ‘Thanks. So where in Poland (io You comp/ are you ene He T'm from Gdahsk. And how long do you stay /are you staying’ here in England? T work /Ln workingy here for three months. I learn / T'nrlearningY about PDC's operations in the UK, Whatabpyt.you? Are you based in London’? Yes: Fhave/ I nave pstmanent office here, but\TéravelY [I'm travelling alot ~ three, or sometimes four days a week. Where/do eS ‘are you going 10 on your business trips? pe, and sometimes South America. Sodo you enjoy / “enjoying "} your stay here? Yes, it’s very interesting. cyan iy ts 7 And(@o you find are you finding !2 time togo sightseeingyin London? No, not really, But I hope to have time before I leave.Reading Read the text and answer the questions below. i JOURISM is one ofthe ‘twenty-six new hotels This includes a fasten crowing eetiesin now SOO om luxury Hiton hot! fteworidand Agentnalas en ahopping complex in Puro. | ceay stem taipuransecors Mader ta ey wa was | Dooming At the moment, even out oan industral Only few | ‘ten visitors to the country stay inthe years ago. | ei ee eegeg I oa a aes toring | ‘Tourism Secretary, Santiago Tesources as a centre for business leebatietoeegiieen carvan Bila Array now | Eanes tires traction, such gs the yraterfals of ‘operates direct non-stop fights iat and the tar co between London and Buenos Aires iliicas Tm fretajt a posl Accoting oe ‘Buenos Aires is currently atracting President of Congresos Internacionales, a Buenos Aires-based | conference organize, tho capital receives between sixty abd apuenty,. Conferences a you. He tides“ annual growth at about 15%. nllions of dollars of ivestment in the tourist sector. Between 1901 and 1996, hotel groups invested about 800m in building projects. This figure doubled to more than $1.Sbn ‘between 1996 and 1999. This year alone they are building sae = @ Find words or expressions in the text that mean the following. p.2 BH ection s economically active and successful places for sightseeing animals in their natural environment countryside / open spaces wohnung increased by 100%... DL ed increased by prceboce gee an area with old factories that are no longer used wl. A prow s expansion / iherease in size. f. .OM2.2. Complete the questions, as in the example, Make sure you use the appropriate question form (present simple, present continuous, or past simple). 1 Where gre they £ui/ding a hotel and shopping complex? In Puerto Madero. 2 Where de seven out of ten visitors #¢2 In Buenos Aires 3 What 5... MrLombarai /.9P € To interest tourists in other parts of the country. 4 How much cd. 2S between 1991 and 1996? About $800m. 5 How many hotels .2.€. hotel groups’ {jue they 4 Lal) this year? ‘Twenty-six. + 6 How often AL 2S British Airways Five days a week, flights to Buenos Aires? How many conferences £22 Between sixty and seventy a year. New developments (295.2 Company developments Describing trends Complete the crossword. Sometimes the first leter of the word is given. DOWN mao z= asst Nach 1 There are more police on i jale 2 |e ] Si rin aie Sie 1 te number of cifies."¢ t 0 oO ium... decreasing. = 4 . y (2 tetween 1984 and 1996, $ f vu the number of divorces is oa € £228... by 16.88%. M Elna vA d 3. Taxes often 2. Qu Oo l nh down just before a big a 7 election. > L L£(O0 4 Prices usually fall. 8 my 7 when you open a market e to competition. % 19 5. Our share price ./0.10." al é}o} ult ¢ up when they announced oO ¢ A our half-yearly results. F 3 6 House prices generally Milo] Ut] s Wo |% TQS Gom when the economy is strong. 8 The average household ACROSS ceils AD Sales of mobile phones are by 20% a year. PRET: Share prices in London £. ore or less the same 9 This month was yesterdays good, but LAS. month 7 OU profit margin decreased by 5% a cep 8 Because of increased competition, our sales F/I... u ipectancy increased, vied meee {8 EN tear car mas ayn Wasim Eatope ented erie 12. February was a very good ins. Efor us. sel 13 Masson Was there an increase in customer complaints in . io BI Word stress Underline the syllable whichis stressed in each word. Circle the word in each 30 New developments ‘group of four which is different. product China recruit expand entering \Wraueune produce straining programme apa Thailand Europe esign (gper employ compare (figured remaip us visiting ‘mproving) travelling, 4 fantastic exciting — diagram perio verticalPresenting ‘An advertising consultant is giving a presentation at a company which figures manufactures baby products. This is the data she is going to present. oo — | if you could only have one child, would you prefer a For you personally, do you think itis necessary or not boy ora girl? necessary to have a child at some point in your ite? No Country Yes No Country Boy Girl preference © ugaay nS oi = ANTES, Thailand 85 B a | France! B 26 Gait Sies Te SE. Mexico Gl 38 France Ce 28 aa 6 39 Mexico Se 45 - . e Great Britain 31 26 43 ee 2 D Germany oan 19 60) ae, aS Spain 2027 53 ga phe © Read the first part of the presentation. Fill in the gaps using the words in the box. shows attention see notice like —_‘Figures look answer as_—stide. = draw column Let's have a vol at the first... ow 2 This table -wunun the preference of each nationality for a male or a female child. The frst cond shows the percentage of people who prefer a boy. Can everybody 5 that clearly? Good. - you can see, the preference in most countries is for a boy. But I WANE £0 vss? YOUF snes to the bottom of the table, where you see the con® for Spain. 10 that in this country, there is a small majority of people who prefer a girl. Why should this be? Pd .. 10 vsnnnnsn? this question a little later. © Now complete the description of the second slide. out first, let's hare leek at my secend slide, This table. New developments 31