MICHAEL A.

NOGOT
Provincial Address: B14 L30 Towerhills Subd. Taytay, Rizal
Mobile No. (0905) 3777695
E-mail: michael_nogot@yahoo.com

AREAS OF INTEREST
Practical computations, surfing the web, solving analytical problems, financial figures, investments

EDUCATION
LA SALLE SCHOOL ANTIPOLO
Elementary & High School (June 1989 to March 1999)
MAPUA INSTITUTE OF TECHNOLOGY
B.S. Industrial Engineering (June 1999 to October 2006)

WORK-RELATED EXPERIENCE
ON-THE-JOB TRAINEE - Rowell Lithography and Metal Closure, Inc. - May to September 2005
Made a study / thesis about the reduction of downtime in machine changeovers.
CUSTOMER CONTACT ASSOCIATE - Influent Phil. Inc. - November 2005 to January 2008
Offered & sold discount programs to existing AOL customers in the US (inbound).
Dialed credit card acquisition & enhancements for HSBC Bank in the US (outbound).
CUSTOMER SERVICE REPRESENTATIVE - Sitel Phil. - January 2008 to September 2012
Dialed credit card acquisition & balance transfer options for Chase Bank in the US (outbound).
Handled telephone, internet, & tv billing issues with upselling for Bell Canada (inbound).
SALES REPRESENTATIVE - MicroSourcing Phil. Inc. - January to October 2013
Offered & sold medications & duty-free products (mostly cigarettes) for E-Commerce Planet worldwide (outbound / inbound).
SALES REPRESENTATIVE - Orchid Cybertech Services Inc. - November 2013 to ???
Offered & sold internet & home phone services to new TPG customers in Australia (inbound).

RESEARCH PAPERS AND PROJECTS HANDLED

Quality Control - Minimization of defects in stuffed toys (Colettes Toys, Pacita, Laguna)
Motion & Time Study - Reduction of assembly time of photocopying machines (U-Bix Inc., Bicutan)
Waste Management - How to maintain waste (San Mateo Landfill)
Operations Research - Transportation model (San Miguel Corp., Bulacan)
Feasibility Study - Introduction of saluyot wax
Applied IE - Practicum Study (Sunlife Insurance, Makati City)
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TRAININGS AND SEMINARS ATTENDED

R.A. 6969 (Protecting Public Health & Environment from Toxic Subs. & Nuclear Wastes), Mapua Institute of Technology
- October 2002
IE as a Career, Mapua Institute of Technology - January 2005
6 Sigma, Mapua Institute of Technology - January 2005
Logistics, Mapua Institute of Technology - February 2005
Supply Chain Management, Mapua Institute of Technology - February 2005
Training & Development, Mapua Institute of Technology - March 2005
Accent Training, Influent Philippines Inc. - November 2006

TECHNICAL SKILLS
Proficient in Windows (Word, Excel, Power point); Knowledgeable in basic computations relevant to Industrial Engineering principles;
Average communication skills (fluent in Filipino & English); Knowledgeable in research & mathematical concepts; Selling various
products mostly over the phone; Knowledgeable in the stock market

PERSONAL DATA
Born in Pasig City on November 28, 1982. Single, Filipino, Roman Catholic. Can socialize with different kinds of people. Dependable,
analytical, & hardworking. Can work under pressure with minimal supervision. Willing to be trained and work on different shifts. Most
importantly is goal-oriented.