Pauline Aeriel Valdez

MSE70/A1

First of all the problem wasn't specific of what happened, so I'll just assume that he punched the
customer while in an argument but not in a situation where in he badly needed to defend himself. I'd
tell Sue that if Al was really good with customers and when he got engaged in an argument or a situation
like that he would've been mindful of his actions and of his temper. He should've acted professionally by
letting me or someone else deal with the customer. Second, he should've been honest and informed me
of what happened, that way I may have helped him if he gave me a justifiable explanation of his actions
before the customer even complained. And lastly, if Al was ever a good employee of mine, I would've
given him a chance if he made an effort to show respect and loyalty to me and my company by pleading
for a chance to prove himself, but instead he payed me treachery by applying to my competitor. So, I'm
sorry but no, Al wasn't good with customers and I don't regret firing him from the start.