Professional Documents
Culture Documents
Spencer Chambers
OMDE 608-9040
February 23, 2016
Word count: 1890
In this article, Brindley attempts to show the importance of Learner Intervention as a key
component of learner services within open and distance learning (ODL). The author does this by
explaining the development of learner services as an add-on service for distance education
programs and how this affected the development of learner services and learner support in general
developed as a part of ODL. The author suggests making learner intervention a central part of the
overall mission of the institution ODL services. Intervention as a learner service, is a learner
development model that provides learners with the support they need throughout the learning
process. This helps increase the odds of learner development and the successful completion of
courses and programs. Although this article is not comprehensive, it does give the reader the
opportunity to think and discuss the need for a centralized framework for leaner services with an
emphasis on learner intervention and development. This would be a good read for anyone who
wishes to gain better insight into the development of learner intervention strategies within distance
education.
Brindley, J.E., Walti, C., & Zawacki-Richter, O. (2004). The current context of learner support in
open, distance and online learning: An introduction. In J. E. Brindley, C. Walti, & O. Zawacki-
Richter (eds.), Learner support in open, distance and online learning environments (pp. 9-27).
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Spencer Chambers OMDE 608-9040
In this volume, the authors assert that learner support activities are all those interactive processes
that are intended to support and facilitate the learning process. These include tutoring, teaching,
counseling, advising, as well career and personal counseling. In addition, administrative activities
The author attempt to validate their assertion by taking a close examination of different kinds of
learner support actives in a variety of contexts with a focus on planning and management. Moving
from a more teacher centric teaching model towards a more learner centric model requires a greater
focus on learner support and learner development. The authors look at planning and management
by using four basic forms of media- based learning and teaching. These four forms are hierarchal
with computer based learning being a subset of online learning. Each of these is a subset of e-
learning and the overarching term is distance learning. The authors are well known scholars in the
field of ODL and the research presented was clear and concise. I think this paper would be helpful
to any ODL practitioners who wants to get a historical view of learner support in distance education
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Spencer Chambers OMDE 608-9040
In this article LaPadula attempts to analyze student satisfaction with current online student services
and what service they would like to have in the future by conducting a survey of online students
at New York Institute of Technology. Overall students at the school were satisfied with the support
services but they did indicate the need for improvement. The methodology used was a thorough
review of other institutions that provided online student support services. Based on this research a
wide range of services were identified and placed into three categories. (1) Academic healing, (2)
personal/ mental health counseling and (3) services that promote a sense of community.
This article would be particularly helpful for those individuals interested in providing a
comprehensive yet efficient student support systems in distance education. Based on extensive
research and the identification of three major areas of support, the author clearly points out reasons
why online student support services are important. Increased enrollment, decreased attrition, and
ease of transition for students into college but some of the benefits of a comprehensive online
Rekkedal, T. (2004). Internet based e-learning, pedagogy and support systems. In J. E. Brindley,
C. Walti, & O. Zawack-Richter (Eds), Learner support in open, distance and online learning
Oldenburg.
In this article, Rekkedal attempts to identify and discuss areas of internet-based learning related to
need for systems and actions for student support. To validate his assertions, the author uses the
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Spencer Chambers OMDE 608-9040
theoretical foundations of the EU Socrates Minera project. The pedagogy, examined are theories
of autonomy and independence. The theory of industrialization and the theories of interaction and
communication. These three categories represent the evolution of learning theory as it relates to
distance education. From correspondence education, to mass printed material to the world wide
and development of dynamic web tools. The authors material is well organized in a chronological
order well researched using expert references for each phase of the theoretical evolution of distance
education from teaching and learning as well as a learner support perspective. This article is useful
pedagogical theories have evolved in distance education and how technology has forced
Shea, P., & Armitage, S. (2003). Beyond the administrative core: Creating web-based student
services for online learners, resources, guidelines (Research Report: 11627). Retrieved from the
Based on the Learning Anytime Anywhere (LAA) project funded by the US department ED and
in partnership with Kansas State University, Armitage has created an interactive guideline for
creating a web-based student service. The author offers best practices based on evidence based
research and practical advice on how to assess and evaluate learner needs in order to develop an
online system that best fits the needs of those learners. Based on core student services topics;
resources and material are accessible via links to multiple sources governmental, non-government
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Spencer Chambers OMDE 608-9040
and private. In addition, access to information on technical issues and how to integrate technology
Beyer, K., & Bruhn-Suhr, M. (2004). The five column model of learner support- Creating
opportunities for growth and change. In U. Bernath & a Szucs (eds.), Proceedings of the 3rd Eden
Research Workshop Oldenburg, March 4-6, 2004, (pp. 335-347). Oldenburg: Bibliotheks-und
This article discusses the blended learning model, and is based on the blended learning program
in practice at center for continuing education and distance learning. The authors give a brief over
view of their blended learning model as well as summarize the five column learning model used
by this program. The first column; student information system and general information discusses
the learning platform as well as the expectation of virtual group work. Teaching, facilitation and
moderation discusses the relationship between the instructors the student and the learning
environment. Third, course choice and general guidance is based on staff support for student
course choice based on prerequisites student readiness. The fourth, the study skills module is a
mandatory course for all blended learning students in order to introduce them to the online learning
environment and as a way to assess and develop online learning skills. Finally technical support,
discusses the technical issues that arise in an online learning environment and how those issues
are resolved. Even though this article is not detailed and is not based on any extensive research it
does provide insight in to the learning model known as blended learning and offers systematic
Mills, R. (2004). Looking back, looking forward: What have we learned? In J. E. Brindley, C.
Walti, & O. Zawacki- Richter (Eds.), Learner support in open, distance and online learning
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Spencer Chambers OMDE 608-9040
Oldenburg.
This article is an examination of distance education from a historical perspective and based on the
evolution of distance education the author proposes five key issues that have arisen during the
process. This article is very concise and straight forward and it references key practitioners and
pioneers in the field of distance education. The first issue of concern is avoid the temptation to
treat distance education solely as a business. Next, be on the side of the student. Third, use
resources in the best possible way for students. In addition, use ICT in a careful and creative way
for improving teaching learning and assessment. Finally, give absolute priority to reducing the
digital divide. In conclusion I recommend this article to anyone interested in understand the key
Blaschke, L. (2004). Sustaining online collaboration: Seven lessons for application in the
Volkswagen Autouni. Kreative Communication, LLC. Im Kipfell 11, 69254 Malsch Germany.
In this brief article the Blasche presents seven lessons to sustain online collaboration. The author
suggests that team building is a challenge in a face to face environment but even more so in an
online environment to combat this she suggest the following lessons. Lesson one, promote a
learning culture where knowledge generation and sharing is openly desired. Lesson two, cultivate
and capitalize on learning champions. Lesson three, build on relationships in teams. Lesson four,
Make use of organizational and knowledge management tools and methodology to keep
communication flowing. Lesson five, provide the necessary infrastructure and technology to
sustain online collaboration. Lesson seven, be flexible and ready and willing to adapt to change. I
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Spencer Chambers OMDE 608-9040
believe Blaschkes lessons are a comprehensive set of guidelines that can be used and expanded
Simpson, O. Retention and Course choice in distance education. Open University in the East of
In this article Simpson asserts that the process of course choice is an important factor in new
students subsequent retention or dropout. Course titles and descriptions are usually provided by
the institution and based on that students make decisions about what courses to take. The author
believes the way in which the course title and description is an important factor to consider with
thinking about retention. Another point the author makes is the importance of student comments
and feedback on courses and how they may determine which courses students will take and it kays
a big impact on retention The final point the author makes is the use of diagnostic tools to
determine students readiness for a course and what level of guidance a student may need in order
successfully complete a course. I think this article serves as an overview of the importance of
retention strategies and it would benefit any organization or person concerned with retention.
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Spencer Chambers OMDE 608-9040
Tesch, P.C. Ethics in distance education. Concordia University, College of Graduate and
The authors primary purpose of this article was the examination of ethics standards, its origins,
the controversies surrounding it and things to consider moving forward. The author asserts that
ethics is the conduct expect of individuals involved in a formal learning process modeled after five
hundred years of western tradition. The article raises important questions about how culture and
religion often play significant roles in how ethics are developed in any given society this is a very
brief article but it does serve as a starting point for anyone concerned with ethics and how it plays