Business Startup 1 PDF

Contents
Mapofthebook
Unit1 Welcome 6
Unit2 Numbers 72
Unit3 Work 18
Unit4 Information 24
unt
5 Places 30
Unit6 Action 36
Unit7 Meeting 42
Unit8 Reporting 4A
unit9 Communication 54
lJnit10 60
lJnit11 Plans 66
Unit12 Sales 72
practice
Communication 78
Grammar pactice
andvocabutary 94
Granmarreference 707
Transcripts 776
Communlcetlon Gamma Vocabulery
2,1 Telephone numbers what's...?- lt's.... NumbersG-l0

and m ail addlesses ny andyout Emailaddresses
Askingabouttimetables Whattine ...? Numbes11-59
Times
Buying food Plurals Numbe15G-100
Pric s
Communication Gamma
7.7 Arranging
to meet Prepositions
with
timesand dates Dys
DiscussingfutuIearangement5
Plesentcontinuou5: Travellanguage
futue
arangements
whv...?
Buyingtraintick t s Trainticketsand reservations
wontto
Talkingaboutpastevents t'erpastsirnple to the past

Timereferences
Givingan update Past simpLe: Business

trips
reguIavebs
TalkingabouthoIiays PastslmpLe: Holidayand travellanguage
irregular
verbsG)
Exchanging
information PastsimpLel Docurents
andattachments
by emaiL Vebs(2)
ilregu|ar
0biectpronouns
l\rlaking
telephone wil| spontaneous Telephone
expressions
decisionsand offers
Talkingaboutthe Revi;Wof pesent The weather
and clmate and pasttenses
l\'laking
compaisons compaatiVes productsand services
Comparlng
lrlakingchoices Superlatives Opinions
Checkingin for a flight Countable
anduncountable Airponlanguage
SuggestionsrShall l/we...? sequencing piorities

anddiscussing
plans Fuuewilh 9oin9 to 0b'ectives

Stayingat a hotel nave9a HotelLanguage
Discussing
howbusiness Adverbsof mann performance
company
rs go ng
Discus5ing
salesand ordes nuch/nany: q|]esions salesand orde5
Shopping thislthese, thatlthose Shoppinglanguage

Welcome
Introdu.t|onsAtohab t -z
'Q !a 3 Pno uNc||on

|'istenand r p eat.
say the alPhab t .
ABCDTFGHIJKIM
NOPORSTUVWXYI
Workwith a partn r . stud n t A says a l t t
stud n t B pointsto it. Take|t in turns.
which lettorshav th sam sounds?Fill in
the chart.
AB IQ
L Y t./
4 Listen.Put the companlesIn the

odevou heathem.wr|tel-10 |n the box s .
!a 1 List n to |o and clie me t ing at

the offl(es of ZY.
l }TDK
claite |]a||o''n clai l!'latin'
,oe |]' 'm ]ooK n t. Niceto meetyou'
Claje Nic'rto rneetyou'
@
|oe We|.omcto ZY systens'
tl
@
claie Thanks' I l)
D Pactisethe conversalionin pis.Change oles.
c 2 tisten and fill in the gps.
l.n
nice hi Im
l|olla.1 /i,
thanks welcome
an FieLd.
L]
@ tl
@ crc
Sally
|an
'1
r
. lln SallyWinters.
to me t you' sa||y'4
. IFK Cargo
lo NL'wYork.
Sally 5
n 1\nor I nlllAuto
d vocabulaypractice.-' Page 94, Exercise1.
Wetcome1
4 List n again.Pactis
sayingthe
(ompanyname5.
Thinkof mor (ompani s that use lettersfor lam (l'm) youa.e(youle)

thek names.StudentA says the companles heis (he'd sheis (sh o
and studentB witesthen. changeoles. we are(Were) theyae(they'le)
E" 5 Listento |o intodCing

the teamet ZY.Fill in the gaps.
claireto
-ah"'t pactice..' Page94' Ex cise 2.

b Gamma
-"'r" ,h"-q
Practis introductions.ljse th photos.
lo He||oeveryone.
Thisis claieMartin.
I s-r.ls fromlBL'1. Thisis .... He's/Shelfrom....
Claire,this is
PaulSampson.'z
Communications. commun|cat|on pa(t|c1 ..' Pag 78.wot|t
Paul HelloClaire. |n groupgof the'
lo And this is Anne Pol and DavidTam.
] fomzY Desjgn' Jv|e.totherstudentsin th 8roupand
oavld Nice to meet you. lntrodu(estudents.
Ann. Hello. Hello/Hi.I'm.... Niceto meetyou.
sam And a Sam Pickand this is Thisis .... He's/She's
from....
Lata(ay' ' fomlY Ho|dings'
so, o fomNew Yok,claire?
c|ik. Yes. Nice to meet you, eveyone. UsEFULLANGUGE
Hello/Hi.
Niceto meetyou.
Welcometo ....
Thanks.
|'msue Taylo|'mfromTP software'
Thisis PeterElton.He'sfromLMS.
- ZYCommuni.ations
PaulSampson
.J
Questionswith wherc ond ba
Wheeareyou/they from?
whee'she/shefrom?
(Whe ' s= Wherei5)
AreyoufomLondon?
ls he fromLondon?
d Glammarpractice..' Pa8e94, Execlse

3.
! a Workwith a oaltner.can you gu s s wh

the peopl aefrom?
1 Bradcarington Bra,il
2 NansSchwartz b China
3 JanGrabowskl
4 vlaia
Gon2ales d Gemany
!a 6 listen to the conv l sation. Fill in

tne gaps.
5 ShenLln
NathalieLemalre
Po|and
6 f Spain
7 Pedroda Silva 8 th tJK
I AlisonSmith h th UsA
David 5o, wip e 1e uob1 /r,rtt , r anp. 7 List n and checkyouanswers'

clie New Yok'
'z work with a pattn6r.Takeit in tunsto a.k
David . The BigApplel
questionsaboutth peoplein 2a.
clairc YeslAnd you, David?Arel
A Where.s Bradcaington from?
David No' 'm fomLille.ZY Design'in Lille' B He'sfrornthe tlSA.
clairc a . And !,rhere
s Paul from?
8 PnoNuNc||ot{ List n to the
ls e fromLondon?
countriesin 2a.Writethemin the chart.
oavid Yes.
b Practisethconvesationin Pairs. o Oo oO oOO oOOO
c Answerthe qu s tions.
1 Where'sDavidfrom? ftc',;li,n Li//,.
2 Where'sPauLfom?
3 Where'sclairefom?
4 Whee aeyoufom?
8l
Welcome 1
! a Wherearethe cities?Fitlin the gaps.
'I\
I r"uh."*h "* *"., *"*
1 Toulon 5 r n o f F r a n c , n e a I \ 41a5e i | | e'
2 l\rlad
rid s i n the of Spdn.
3 Beltingl s i n the - of chlna.
4 Ch-"ster the of the UK, near ]v]ancheltr'
ERANCE
Communication practice2.-t
Page 78. work with a Patner
Do any citisol g ions in you

countyhav a different name or
ponUnciation in Engti5h?Write
and say their Englishnames.
Talk to oth l stud n ts in the

goup.Find out where theyte
CHINA
USEFLJL LANGUAGE
l\4acau? Whee'5that?
|t'sln china,neaHongKong'
b 9 Listenand checkyour answes.
Whereare yolrfrom?
c Vocabularypra(tice-.) Page 94, Execis4. |.mfomBemen' in the nothof
Germany.
d Ask questionsabout cities in youcontyo in othecountries.
Testyour partner! Countries
Ba2iI china France Germany
ot5''.t (nea''' )'
B |t'slI th north/south/east/$] Poland Spaln the UK the USA
e Work with a patne.stud n t chooses a city fom3a.

Student B asks questions.Take it in turns.
A Wheeaeyou from?
B Toulon.
A To!lon?Whee'5 that?
B t's in the soL]thoFrance,neal Mas i Lle'
! a w.it" tt'" d.ints (a.f) undethe pictuleson th m n u.
a applejlice b coffee c icedtea d maneralwater e orangeiuice f tea
t '''\
Put the dinks und the corect

5tres5 marks.
100 o4
.tt!!!!:
200 o 5Oo
I Ooo
10l
WeLcome1
l0 Now list n to six Deoole.What drinks communication pactice3 ..' Page78.

(a-)from1a do they ask for? work with a prtn l .
1m 2fl r!
5! 6fl
4!
E" Howmanydrinksdo you knowin Enstish?
witeth m in the cht.
10 Listen again. Write the drinks in
Drinks
the chat.
Drinks
-/i
an
Usea beforeconsonants: a coee

Use at beforevowels:an orcnge
'urce
pctice..' Page 94' Exercis 5.

Gramma
b what'syourfavourite
drink?Ask othestud n ts.
E. th
lt
gaps.
list n to the convesation.fitt in
USEFUL
LANGUAGE
'o , !!q,l/ you like a dlink'cLaire?
Wouldyou|ikea dink?
c|aire , , plese'could I havea
tea? Yes,please./ No,thanks.
loe Yes. lvlilk?Sugar? coLrldI havea/an'..,p|ase?
Claire Withmilk,r . No sugar. Yes./ Sure.
loe 0K. And Anne? lMilk?suga?
havean oange juice' Withmilk,please. No sugar.
please?
No sugar.
|oe sue'
Drinks
12 PRo|{U||.|A|oN How do you say coffee tea (mineral) wate
d and o' in these sentences?List n nd onge juice app|eiuice icedtea
ePeat.
,vote:Mnelalwaterconbe stilI
please?
1 cou|dI havea cofee, orsparkUng.
couIdlhavemineaI water'please?
2 CouldI havean orangeiuice? stillospalkling?
/.n/
c Pactis saying the sentences.
vocabutarypractice-.' Page 94, Execise6.

Numbers
E" 13 list n and reD a t th numbers. !a 14 Llstento fourconversations.

comPletethe telephonenmbes.
012345
678910 1
b writethe numbes
in th corect
boxes.
n 1*A 10
eight fiv fout nine on seven
six thlee two 2 oloh
\'r
lFl( Cargo
TEL: 12 3t 4 5..)
Sussn Tqylor
Tell 0 632 7 49
12
Numbes2
b Padisesay|ngthe tetephonenumbersIn 2a' vo.abulary plactice -.' P.ge 94, Exe.|se1.

C '..;: :t# rnoxutctlrto L|st n .nd epeat.
say the nmberson the bsiness.ad|n 3a'
Thnpra.sthe convesatons npairs. Thetelephonenumber's....
I A What'syournumber? Themobilephonenumbeds....
-', Thefax number's..,.
B Nlyphonenumbe?
A YEs. Grmmalp].dice ..) Pat. 95' Exc|se
2.
2 A l\,lyphonenumberltwo one two .,.
E a ...']?'tl !|stea|rdnatchthepalrs'
sory? 1 r.cane@ 5 ccs.f
Two one two,., \
2 service@ b east.ip
\
3A Fiveeight? 3 k-suzuki@ . cnv.de
\
B No,d!! eight. 4 f_carlton@ \d orange'design.com
Right. 5 pince-l@ e u.matl.ru
so, two onetwo,six threeseven'fou smirnov@ netgate.co.uk
eightfivenine, Pa.t|se
say|ttheena|laddresses
ln 4a.
B That'sright.
practl.o4' std n tA -.'
commun|catlon
B ..) Pag88.
P.ge78.stdnt
wlthwhrti myondWll
Questlons
l{hdr ,..?- Whatls ...? Talkto othestudents.Rnd out the|r m all
addrcsseg.
What!youphonenumber?
'ily phonenumb f s01236868943.
liy phonenumb.l. w phone USEFULLANGUAGE
nunbarIt
Nunbets0-10
NotetYoucan saygh or 'rio fot 0 ln
phonenilmbers, o12 345
zeroloh on two three four five
678 910
slx seven elght ntne len
lf}m !kt.n to a telphoe

Conve6ation Telephone
nunbers
.nd wr|tethenumbes. 578956fivesevenelghtnlneflvesix
44 fourfouror doublefour
60 slx zeroor six oh
orangeDesign'25woodstret te|ephone numb ror phonenumber
N4anchester,
N4U29
6DL enail addrcsses
. 00t
- dash
Telephone:0l6l
_ underscore
Mobile phone:
@at
What'syourphone/ fax/ mobilephone

emailaddress: r.cane@orange-design.com numbe|?
What'syouremalladdress?
E" lE Listen and ep a t the nmbers. E" Match the pais.
11 72 13 1.4 1.5 76 1 09.00 sevenpm / seveno'clock

in the evening
L7 18 19 20 30 40 2 I2.OO the pm / threeo.c|ockin
50 51 ',l5.00
I elevenpm / eleveno'clock
19 P R o N u N C | T l o NL i s t e n a n d l e p e a l . at night
Practisesayingthe numbe.. 4 19.00 d nineanr/ nin o'c|ockin
lne monIng
'13
l0 5 21.00 mldnlght
40 00'00 f midday/noon
15 50 7 13.00 fiVean/ fiVeo'cIockin
lne monng
c practice.-tPage95,Exercise
vocabulary 3.
8 05.00 h one pm / one o'clockln
o work with a partner.studentA says number the aftenoon
(11-59)and StudentB writesit. Takeit in tutns.
27 checkyour answes.
List n and
a" 20 List n to the airpotnnouncements.

Filtin the lighttimes.
r p eat.
Chicago O'Hare - Terminal5

Departures
LH 9]SB FRAIiKFURT14AIH 14:13

R0t'l8
BA Be9z LrtHooNHEATHRT]TJ
;
I'lx tBlz HEXTL0CITg
.B?13 t,lADllI
AA 1955 T|]RllToPEA|1s|]N
Workwith a patnerstudentA says a time,then

stud n t B says the flight.changeroles.
A Fourteenthirteen.
B The f|ightto Fankfut.
A That'5ight.
.h
'ql
Number2
s
. Mtch the times to the clocks. witea-e in C practice..) Page 95, Exercise5.
Gammar
th boxes.
TIMETABLE
O'HareAirport - TrainDepartures
l0:OO l0:08 10r15l0:21 l0rl0
l 0 :l U l 0 : 1 5 l 0 : 5 1
1100 ll:08 11:1511:21 ll:10
1 lr l 8 l l : 4 ! 1 1 : l!
1)r00 12:081115 12r21 1l:10
1 l :l B L2 : 4 ! 1 2 r t l
1 l |t'squart r pnsl clevcn'
l:00 L:08 l:lt 1r2l 1:10
2 lt s ten prsl twclvo. l:18 l:45 l:tl
] l's lvelo e ghl work With a patn l ' Look t the tim t able
4 l's q.rlcrlo livo' oro'HaAipotstation. Pctisethe
5 I s h a l ip a s rn f c . conversationfom5a. ljse these times.
1 7A.tA 2 ).)\ l J.10 4 4.05
22 Listen and repeatthe qu s ons 5 4.40 6 4.50
andthe times.
USEFUTLANGUAGE
what m ...?
Nunbers11 59
Whattimeis it? 'tr 12 13 14 15
What'sthe time?(= Whatis lhe time?) eleven twe|Ve thirleen fourteenlfteen
't6
I7 18 't9
s xteen seventeenerghteennineteen
e pacti.e..')Pag 95' Execis4.
Vocabulary
20 l0 40 50 51
practi(e5 ..) Page 79. Work
Communication twentv lh]ty fo(V flfty
E. 23 Listento this Conv sationt o'Ha

Airpotstation.
Whattimeis ll? / Whafs lhe time?
Whattimes the nexttrain?/ When'sthe

a Excuseme, what's the time? nexttrain?
B lts qLrarter
past tari, It'sat fouteenthity.
when's the next tain?
in the moning/afternoon/evening
B |t'sat ten twentylhe!.
at night
A OK. Thanks.
in pai5.
Pactiseth Convesation
when,.,?
I
: Wheni5.''?
whn's...?
15
E" 24 Listenand epat
thnumbers.
60 70 80 90 100 Caft
vocabularypractlce-t Paga95, Exerclaa6.
work with a partnelstudentA says . numb r
(t-100)and studentB wr|t s |t.Takeit in turns.
@" whst's the crency |n yocontry?Howdo

you say it in Engllsh?
Duge
Howmuchis a B|gMac | youconty?
25 Llstento the prl..s. filt In the gaps
Itottlog
In the Blg iiia. Inder. Sonduiches Chips
Beef
Solod
Cheese
BigMacindex ondTomoto
Country BigM.( pri( BigMaCpi(e 99
in do||as Tuno
USA 2'51 s2.51 Chichen
Baz
I ea|2.95 ,s1,65
China yuan9.90 1.20
12-52 E a w|tethefoodfomthemenu|nthecha.L
Germany 2 .55 12.37
nary , 2.32 t2.16
t294
zloty5.50 $1.28
Spain e2.25 2'09
swaEeand 5
5'm .
U( tf 3.00 b 26 pRo u crlirora Llstenand ffll ln

thch.rt w|ththe wodsom3a.
work w|tha parlne. Take|t |n tlrns to a.k

questlonsaboutthe prlaesof Big Macs.
Asw in doltars.
A Howmuchi5 a Big vlacin Gemany?
B |t5two dollarsthityseven.
'l
Number2
s
28 Listen and repeat thes phrases

from the convesations.
How muchis that?
Anythingelse?
29 Pio urrcr^TroNHow do you say

the s sounds?Listenand repeat.Fill in
the chart.
singular (a/an) Plural (t!,vo,thee)
i/i itr I
t hotdog holdogs l V'
2 buger bugers L] l.l
3 sandwich sand!!iches rl !u
4 Salad salads L] n!
5 d|nk drinks ll t]!
lt tl!
7 t a teas t ln
!. 27 list n to peopl buyingsnacks I 0range)urce orangelurces !n
and drinks.F|lt|n th gaps. d practice.-' Page 95, Ex r cis 7.
Gamma
1 A CoLrld haveat h/t1-,t,! , please?
I A n y t h i n ge l s e ? e Practiselhe conversations
in 4a in pairs,
A l]m '.' y5, and a 2
B T h a l ' s f o u e U r o ! 1
communi(ation 6 -.>Page 79. wok
pa(tice
please, with a pa|tne
B Thanks. USEFULLANGUAGE
B
Yes,please.And two 60 to 80
muchis that? sixty seventy eighty
B lJm ...eight7 90 1OO
3
oK' eightdol|as ninety a/onehund d
]A , please.And
B Anylhingelse? $ = dollat = euo

No, thanks. = pound
B O K .T h a l ' s ' 1 pounds Buying food
Could I have two coffeesand
hotdogs,please?
Anythingelse?
No, thanks.
a sandwi(h) two sandwiches How nuchjs that?
a coffee ) theecoffees TWelVeeuo5sxty,please'
Jl Match th words to the ohotos 1-6'
rrorcr* *." *","no*" .noo

Faltory
tl
7
ft, '"
I -"lr
-l*;f'l l-x+
56
b in th chart.some iobs matchto moethanon wokplace.

Mat(hthe iobs to the wokplaces
accountant per5onalassistantengineer manage receptionist

salesassistant technician designe
c 30 tisten and p eet the iobs in 1b.
o Vocabulay
practice.-' Page 95, Exercise1.
Work 3
e 31 Listen to two people talking about 32 PRoNUNc|AT|ol{ How do you sy

their tobs. Fill in the chart. doyou in thesequestions?Listenand p ea|.
h n practisesayingthe questionsin 2a.
1 Whatdo yolrdo?
tlir
2 Wheredo you Wok?
I liv. in London.
I workfoBDA'
Questions
Wheredo you wok?
Do you liv in Palis?
d ..' Page 95, Exercise2'

Glammarpactice
conmUnication pactice 7. studenlA '-'

Page 79. Sludent B -.r Page 88.
Talk to oth r students'Ask them about th i r

iob and company.
f comPletethe sentenc s 50 th y aetrue USEFIJL

LANGLJAGE
for you. Th n pra.tis saying them.
l I workor
|'ma managereceptionist/technician.
2 Ima/an
l'm an ccountan|/a55istant/en8inee.
I work in a/an
4 | l i v ei n Whatcompanydo you work for?
I work foWi|sonPartners.
tt a matcnthequ s tionsandanswers
flomthe
Wheedo you work?
converstionin le. writ a-d in the botes.
IWokin Bilbao,nspin.
r ['] whar rtoyou dot I wokin a factory/hoteVlab/shop'
2 . Whatconpany do you wokor? Wheedo you live?
3 l ] Wheedo you Work] I live in Tokyo.
I [ ] oo you live in Boston?
a ]exch m icaIs'
b Imanarcountant.
d n a actoryin Boston-
]1 Lst n againand checkyour answ s.

andq!sl|ons(h.lshellt l.eJth.y)
krsnt s|mple!pos|t|ve
H|thnmbes'
de.ln.ls Bs|ness
Y bs .nd nouns
! a n""d th" aboutGor.n Tat|.

A.e thes
gnten.s".d.le
tue(o or f.ls (F)?
1 GoanTatiecom s fromGermany' GoranTati
2 He ownsall of the orionGroup. ! Multi nillionail GoBn tbti
3 Hehas5o,oooemploy e s' ! bjwf 38 yarc old. He come3
4 orion compani sbuy steelfom from spt in croatia' but today
in WestelnEuope.
supp|ies ! he live6in Viclorie, Awtr3lia
Theysellsteeltocustome5
inWegteln and ha8 u8halian naiionality'
Europe. ! Mr 1b'tiTole' ha]fof the orion
omup. (Hb colleague,Jsmes
They make steel a||ovel the Wold. ! Bened.ownr th other 50%)'
b vocabulaypactic-.' Pag 96, Ex r (is 3. ofion cmpanieshavetob'l
Ealmof about$3 billion a year,and about50,000people
work |othe 8roup'
!a Radth. art|.leaboutGoraTat|
fflt |n the t.ps w|ththe Corect
ata|n.Then
nmbers. orion Group companiesbuy stel fom3uPpiirs in Bussia'
Eastern Buropeand Korea and sell it a over th world,
on two three flve six thlrty fifty They buy and sell 2'5 mil]ion tonnffi a yeal' Thy also
hundred thousand million blllion polnt make8telin a numbel of f.|orie8in Russia'
GolanTatiiis ''.tl:t.u
'''..'
y a rs old'
Totalsalesare dollas
a year
Orioncompanieshave
people.
oioncompaniessell
tonnesostee|a year'
5 GoranTatiaandlamesBernard own
pecent
of oion.
33 L|stenand Ch c k yo|,ransw l s.
vocabularypractice.-, Page9, Exorcise4.
d ,4 l|stenand rcpeal Practls say|g
th numberswlth a patn .
400 850 65,000 270,000 3.2million
.8 bilIion
zol
Work3
E" th
35 Listenand repeatthe sentenc s in
grammabox' I tonnesof steel
you hear.
List.n again.wltethe numbes
2 products
Presentsinple: positive 1 7oolsa|esarein Gemany
Theyownthe company. 37 Listenagain.underlineth coe.t wods

Heownsfiftypercentof the company. |nthe questionsfomth conv r sation.
Theverbhave is irregular: 1 Wheredo/doesyoursee|comefcones f|om?
Theyhavafactoiesin Russia. 2 whete doldoeswe bur'lbuysiI?
HehasAustaljan nationality. 3 DolDoesft comefcones ftomGetmany?
4 Wheledo/dos youse//Aellsyourproducts?
38 PRot|Ut|c|AT|o|Llstenad p eat the

Grammapactic -.' Page 9, Exercise5.
questionsin 4c. Howdo we say do ad does?
36 Pno Ut|c|T|o L|stenand r p eat

Prcsentsmple:questions
the vrbs.Th n |ll |n the chat'
Whatdo you selt?
lives works has buys sells Do theyhavecustomelsin Chlna?
makes owns
Wheredoe! she aomafrom?
Doshe ownthe company?
!. 37 ,an Ross'fomcentroPumpsuK,
is visitingMetaLln,a supplierin Hamburg.
Grammarpactic ..' Page96, Execise
6.
Listento her convesat|onwith FrankAzt' wolk wlth a partn Ask and answer
Metal|n,s factorymanager. Are thes questionsaboutGoranTatla.
sente.estrue ()or false (F)? Where''.comefrom? Whee... live?
Whatcompany,,. own?
communication pactice8. student -.'

Pag79. stud n t B ..' Page88.
LANGUAGE
USEFUL
My colleaguecomesfromGermany.
Theybuysteelfromsuppliersin Russia.
Theyhavefactoriesin China.
Wesell this poduct
all overthe world.
Heownsthecompany.
1heymakecomput rsoftware.
High nunbers and decinals
25o = two hunded and fifty
=
12,ooo twelvethousand
Metalinbuyssteelirom a supplie. ! 5o,ooo= fiftythousand
Metalinhas a factoryin China. ! 2.5million= twopointfivemilljon
MetaLinhas custome5 in a number 3 billion= threebillion
!
E" 39 Listen. Match a-g to the photos. b wokwith a partner.Talkaboutthe peopl in
the photos.
havelunch b havedinner A Whattimedoes he/sheget up?Whendo s
have breakfast d have a break he/shehave breakfast?
finishwok f statwork g get up B He/Shegetsup / has breakfast
at ...
c Vocabutarypractice-.t Page 96, Exercige7.
d wok with a Patne Tatk about you daily routine.

A Whattime/ Whendo you get up?
B I get up at 7.10.
! E" 40 List n to this conversationabout daily

routines.Are th s e sentencestrue (D o false ()?
6 . 1 5a m 7.10am
1 lt's8.10am. trl
2 Thernanis flveminutes late. n
I Themanhasa coffee. t ]
4 Theman5tat5 n]orkat 1o'ooam. |]
5 Thebossfinishes at 4.ooprn. ll
-,-!F
9.00im 1 2 . 1 0p m
1.00pnr 5.10prn
40 Listenagain.Filtin the gaps in theae

politephrases.
I Good
2 sory|'m
3 ploo|en'
7.3Oprn
,I
Work 3
Look at thes sentencesfrom the

conversation.Filt in the gapa with
E" Wokwith a oartn . Read the article about mealtimes.
Which two statementsae not tu ?
negaves,
I lou.rt, aona i*a

"r"*t
rsnl
1 lt /i/,7 late.
Meattme?
1-i
2 Im a m o r n r npge r s o n . lt,snoonGreenWich M a ntjmp:12.o0jn the
t We work lalc, U(, 7.00am on the USeastcoastand5.30pmin Indja.
But is jt lunchtimejn London'bleakast tjmein 8o'ton
4 We eveningp o p|e'
anddinne timein DeLhj? l4eattimes
aroUnd theworrodte
5 Mybo55 a moningp soll' as d ffp'pntas Japaap\p rusl'iandrwisscr.epsp.
6 H havelunch'
Peoptjn spainhavedinner[dte'Theyeat at about
4t List n and ch c k yoUl nineottockor ten ottockin the V ening.
an.w s. Pactisesaying the s n tences Peoplein the UK hdvea bjgbreakfdst' w]thbaconnd
eqq5,andthenth y don,tedtlunch'
Workers jn Fance hdvea tonglunchbreak.Theyhave
42 PRol{U{c|T|ol|Listen to the
between onedrd two hoursto eat.
Wods.oo they have one syllable (o) o
In the L]sA,.l lot of peoplejult havehatan hoL]
two (oo) ?
foUnch,ndenta sandw]ch in theoffico-
o oo
In switzeLand' peoplestatwoka| 7'00am andhave
1 not 11) breakfastin the office.
2 aren't
And]nJapan,a lot of manaqeu havedinn l jn the
3 rsnl t evening,.nd !h go backto tho off]co'
L]
5 don't L
43 Now (ist n to six peopLetalking about
Presentsimple: negative ch C k your
mealtim s and routinesin theircountrie5.
DE
I'mnota morningperson, Tatkaboutroutinesin youcountryand any oth l
Youaren'tlate, countriesyou know well.
Helsnt late. Whatli]edo peopLestirl Wok?
Do theyst.rt a rly.
Whattlmedo theyhavc lun.h?
Otherverbs Do theyhavc cofee boilks?
Theydon'tworklate. Whattlmedo theyfinishwork?Do peopleworklale?
she do s n't statealy. timedo p o pIe havedinner?
\ryht
USEFUL LANGUAGE
f Grammar pra(tice.->
Page96,
Whattimedo you starvinish
work?
Exercise8,
Whattimedo you havebeakfast/lunch/dinne?
commUnication pactice9..') Page 79. get up ealy.
|startWokat /'45.
work with a patn r '
I don'twork late.| finishat 5.00.
We don't have coffeebreaks.
Janstartsworkat 2.00pm. She stansafterlunch.

A|anfinisheswokat 10.]0am' He finjshe5beforeIunch'
2)
Information
E" 44 NeiLLeeman phones Tina car y ,

a colleague. Listen to the conversationand
El a Readthe article.what is Netlingo?
answerthe questions.
1 What'sNeil'spobl m ?
2 Wherecan Neili]ndthe answe?
b 44 Listen again. Fill in the gaps in the

sentences.
hal docs tl)e'e'stanclli)r iD emilil ?
know mean spell standfo think Whal does com'rncanlWhat doe.
understand 'WWw'stanCl
br,llfyou don't undclstand 1hc
lan8uasc ol.thc Intcl)ctand e.busjness,the
't a o r ' , , t , , / ,' t , t , , / d n d o b" . i , I o n o -
answersare at netltngo,coln,
pagesix.
2 ltl salesjargon.Whatdoes it 'Ihe
Netl,ingowebsitehas an online dictionary
With tlrousands oflvords' fronr ' to Zip.
I Good question. don't
4 DoesB 'business'?
5 I'mnotsure,but its
netLingo
dotcom.
6 Howdo you 'netllngo'?
. '''>Page96, Ex (ise l.
vocablatypaCtiCe
Information
4
work with a partne Ask and answer

questions aboutth wod5and abbreviations
at the top of the aticle.
couldyou spellthat,p|ese?
A W h a td o e s . . m
. ean?
B (|think)'..m a ns..' (but 'm not sure).
A Whatdoes ''. standfo?
B don'tknow / t standsfor.... d Grammapactice.'')Page97' Exercise2.
E. 4t Listen to lieil Leeman speaking

to Customeron the t l ephon . compl t e
Communic.tion practice10. StudentA .,
Page 80. Student B .>Page 88.
the fon.
E" Do s youlanguag u9eEnglishwords?
Writ somewodsin the chart.
B Customer
Namot Lnrl,r
co'npUt r /|nlenet
wods
l
Company:
45 List n again and complete the

conv sation.what questions do s N i l ask
to g t th customerinfolmationight? Discussyour wolds with a partn r . How do
(ustomerMy ndrp! | ,'J.,<,ir,n. \on A_d li you say them in you|anguage?How do you
kom Hugh s nr!r.ll.c. say them in English?
eil sory?l
USEFULLANGUAGE
CustoneLindasammeson.
s A doubIe]ME R
S O,N. W h a td o e s ' w e b ' m e a n 7
It means.Intenet'.
W h a td o e s . e ' s l a n fdo ?
tustom l sory's.A doubl l'4 E R s o N- It standsfor'electronic'.
Iteil SAdoubleM.E.R.S.o.N. How do you spell.Intenet'?
custom r That,sright'And |'rnromHughes
nsuance' ldon't understand.Whatdoes this mean?
tleil Hughes? r I don'tknow / |'mnot sue'/ |think it
means,...
c u s t o m rH U G H E S . sory?could yoU say thtgain?
l{ell H'U.G.H-E S.
Couldyou speakslowly,please?
cuslomerTht'sright'
Ne|l 0K' We||.ll.dn|\vPly r.' o|yo-.
call. 'll check...
46 Listen and r p eat the questions

fomth conversation.
I z,;
E" 47 Listen to the peopl talking about
m ail at work' Fitl in the gaps.
o B
read eceive send Wite

couse
subjectI EngIishtaining
t emailsa day,to
.s,u,t ten to ifteen
colleaguesandfriends.
2 | aboutthity ofortymessages
a day,fomcolleagues andcustomes. Twopeop]efroncc sotwae ta|ywou|d|ikelo go
in English. tolhe'WleEng|ish'train ngcouse. Theyaresi|Via
3 | don't messages
Lard. an assislantat ouf oficein v]i|an'
and Antono
4 | ernailsin English.
I understand Amatothemanage of |heRomeoce
about50%.
Besl egards
Wokwith a patne. Ta(kaboutemailsin you
iob, usingthe vebsin la.
- cc softwaeta|y
HumanResources|Manager
Sa wokin pais.Readthe emails.who wouldlike
to go to th hainin8couseand whataetheir
m'loo@cc.s.it
TeL:+3902449690791,
extension22
t l ephone numbers?
vocabularypractice.-' Page97, Execise3.
Readthe emaik and undel|ne all the
poss s siv adiectivesfromthe box'
IJ!tJ
o8 B
ootr
os B E]
o Too
To| |v]a
Frcm:Sl]sanneF|oe
To: a]lmanages andassistnls subjeciI emaiIaddressesandextensionnUmbes
From:susann Foe Taining N,'|anager-
cc
softwae (Geneva)
Inl naIiona| DeaN4
Too
subj c t: Eng|ishtrainng course Thankyouforyo!message's |ViaLadiand
AntonioAmatoare we|cone on ihe couse
Do you sendandeceiveema s ]nngish? cou]dyousendtheire'ri|addesses and
Do you readandwiteeportsin Eng|ish? exlensionn!mbers?
.Wrle Eng|ish,s a taningcourseorcc
Besl regads
Softwre'smanages and!]]9i!assistanls.
The couses at oUheadoficein Geneva'
cc soilwareInternationa
Trainlng|Manage-
s,oe@cc.s'ch
Telr+412290887250,extenslon165
Information
4
Possessive's ond o
Wher ' sAndew'soffice?

WhfsTom'snumber?
(Use's withpeople.)
S u b j e c t r e m a r l a d d r e s saensd e x t e n so n n u m b e r s He'sthe managerothe Romeomce.
What'sthe numbe of the London
Dea
susanne office?
luse of with ploces.)
S i V a L a ds e m a a d d r e s s s a r d @ c c s | 1 H e r
p h o n en u m b e rs + 3 90 2 4 4 9 6 9 0 7 9 1e.x l e n so n 3 4
A r l o . i oA . r ' | | o ' 1s l d . e \ s i s 1 | o a i o' ' n ' | | o c D '. \

l d o nt h a v eh i s e x l e n s i o nn u m b e rb L r tl h e n u n r b e r comptete 1-5. lJse ,5 or of Refeto the
olhe Romo off|ce s +39 06049509267 emails'i n c ssay.
Regards 1, +)9 02449690791,extensron l4
\,th t ' , , . t t ,',,t|"'
14,
2 antorio.anJlo@cc
s. I
3 +39a6049|]o9)/
Thi i5
4 |adi@cc
s' l
Tli i5
4a List n and p eat the sent n c s in 5 +41?29088/r!0.extension165
the gammabox.
GrammarPactice.-)Page 97' Exercise4.

Possessiveodjectives
Wolk with a ptn l .Ask qu s tions bout
lWorkhere.This is my office. the emaits.
Wheredo you work?Where'syoor Wl . . .. p h o rL.l p p\lp--io, nL.bp,
offlce? "l-
Tomworks here.This is hls offlce.

Diana\aorkshere'This i5 her otice' pactice
communicalion 11'studentA '.')
Thecompanyhas its omcein Berlin. Page80.StudentB .-) Page89.
We workhere.This is our omce.
They Workhee.This i5 the|off]ce.
USEFUL
LANGUAGE
to Wite/s nad messa8eto (som o n )

to read/eceivea messagefrom (son]eone)
Writinq enoils or axes
Dear ['l[,lssmith'
(]ohnsmith = [4iJi||srnith= [4s)
Regards, / Bestegad5,
C o u l dy o u s e n d . .?.
t
I
t,/
833
@ @!ry949 91o.r9.o,-5!rE!!:!!1!,
E a Talkto a patne;
Do you reada lot of books?
Wheredo youbuythem?
Whatsotof musicdo you like?
Wheredo youbuyyourCDs? amazoncouk
Wheredo you bookyou AnrizoIl se||sbooksandhund6ds of
holidays/flights? otherproducts. You pay by cr d it ca|d
Readaboutthe websltes.0o you andAmazonsendsyourpoducts by
marl.You can also download
use thesewebsites? 's.books.toreadon yourcompul
R a d aboutthe companiesaga|n, (withAdobeRsadersoftwae)'
and ffll In the gap5.Usea Q l ..rll l ]ad . hook.j I t|on l
dictlonaryto help you. hrv. Adobc R.nrl.r llow
r i L r . l rr s l ' l W l i { r r 0 . J l
computer coPY download

files print save softwate A: Adobe Reado.sfree'You can down|oad
book the softwar romthe Amazon or
Youreade.bookson a
t!at!l1a!t!!:.
AdobeReader is ,'"".'..".
customeE ,' lusicfrom At rfuri(,syoucan downloadmusic,
itunes. The sile has 700,000songs.You can
savelhe musicon yourcomputoior copy
lTunesdoesn't sellsongson CDs. the|esto a cD' And customerccan down|oad
Thesongsarecomputer and pintcD coverc'
Q: c.lll I nl.kc lwo Tt|]lcc copi(]s ol cDs?
lf youdownload a flle,you
it on yout computer's A: |f th cDs arfor you, yes. But you can't give or Be|l
haddlive' copies to otherpeople.
iTunescustomers.....
musjcfomtheicomputers to
CDs. at easyjci .on]' You pay by
YoUcan bookan a syJel |ight
iTunessellsc0 coversto Youcan a|sobookby phone'butif youdo lt on
cgdilcard.
download and ...... on yousave 1 4.
th |ntenet
pape Q Do 1 r ' i V . t r y p ] . | ] ( ]( i c k e t s b y r n i ] ?
8 You can easyJetflights A: No. easyJet doesn'thavetickets.You jusl get
by phoneor online. a referencenumber.
49 Listenand checkyou
answers.
vocabulay pactice-.) Pag97l
ExeCise5.
Information
4
E a Radthe textagain.|Jndelin
the coect
words 50 Listenagainandanswethe
in the sentences. questions.
7 yo\r9!|I/can,tbuy books fomAmazon. 1 What'sthenameof thetraincompany?
2 yo\rcon/.an't|ead e.books WithAdobe softWae. 2 Whatcountry is thecompany in?
3 you poy/don'tpay foAdobe Reade 3 Canyoureadthewebsite in English?
4 \ou con/con'tbuy sgngs frornitunes. 4 cn you pay for ticketsby ceditcd?
5 You can/con'tbuy cDs fomiTunes' 5 canyoueceive ticketsby mailjn theUK?
6 easyletflightsa/e/orert free on the Internet.
51 PRot|Ut|c|I|oNListenand repeat
7 easy)elpints/doesn't prlnf tickets. th s e phrasesfomthe conversation.
How
do you say a' and can'tin the sentencs'
I Youcanbookon theInternet.
2 And can.youpay by ceditcard?

Youaanbuy booksfromAmazon. /krnjut
customrs
can downloadmusicfrom 3 Youcan'treceive .
tickets...
iTunes. /katnt/
Negotive
commUn|cationpract|ce12.stud n t A .'
Hecan'treadthe file.
Paga0. studentB ..' Page89.
YoucarftcopyCDs,
Que5fiors Thlkabouta web9|t you know.Make

Canyoubuyproductsfromthe website? notesaboutwhatyou can use it for.Talk
WhatCancustome5 to youl ptn aboutit. Ask youpartner
buy?
quest|onsabouta websitethyuse.
v.lhee
c.n l buy cDs?
\ISETULLNNGUNGE
E a
pra(tice-' Page97' tx Cise6'
b Gamma
50 listen to this conversatlon aboutbooking

r> I can openthe nle,but I can't
readit,
al
,
Thiscomputerhas Frenchand
ta|n
tick t s online.what'sthe webs|teaddress?
v,)
I "'t
Germansoftwarc,
E Youcansavephotoson the
computet
E Youcan printdocuments
photoson pape.
and
F I copyall fllesontoa CD.
.t* t tr. Youcandownloadthe software

fromthelnternet.
fl
Places
I
Business
faciliti 5
( f-.
rneEmirates
Towers Hotel
meansbusiness
!a Mtch th s e wodsfomthe afti(le to the photos.

lJse a dictionaryto heLpyou. r o o m a r t h oh o t c l T A r e
T o w e 6H o l c l i n D u b a i ,
theresiustoneanswer:
t h e r et a b l . sr n d . h a i B T
We needr photocopy T h et m i r a t e s ' l o w e 6i !
chair faxmachine laptop meetingoom
phone photocopier photocopy
powersocket printe table flip chat p h o t o c r p i e rCTa nw e
use the fax machineT w h e r e ' Y e i s n ' t j u a
l n e e d t o m a k ca p h o n e
52 check youanswes.
listen and call. Are thcre power strateily( We don t say
ePeat.
R a d the adcle and answ r the questions. b u s i n e $l a ( i l i t i e sa r e

GiveoxanpIe5'
1 Whatare.businessfac]lities'? the.e atthe Emi.ates
To'lesNote|? Therear a thousand ToweB?The answer is,
2 Whereis the Ern]rates
t h e h o t e l d o e s nt j u s t (
3 what group is the hotel f?
haw businessfacilities
4 Whatis the group'sbu5ine55 5tategy? hotels.At th Emirates it a businessfaci|ity
5 Doesthe hotclhavegood businessiaclLities?
P l a c e s5
practice.-)Page 97, Ex cis 1.

d vocabulary d practice.-' Page 98' Exercise2'
Gamma
E" 53 Lislenlo the conversation between

a Customerand a receptionistat the Hoizon
E" Make verbs flom th undelinednouns and fitl
in the gaps in As sentences.Use a dictionary
Hotel.can the man send and r c eive emils to help you.
at the hotel? 1 A 1 need to l,h.trirl'!/ his'cou|d I Use
th photocopier?
B Yes,
2 A needto my ssistant'can
makea phonecal|fomhere?
B Yes,
] A Ined to this to my offlce.
Could use the fax machine?
B Yes,
this lle.can send
ernai15 fromthis compLrte]
53 List n again. what faciLitiesare B YES,
theein the hotel bu5ine55centre? TiCk ('/)
5 A nrpIo J'op/o hi\fl'.
the boxes,
| 5t h e r ea p i n t eI rc a n U s e ?
1 me t ]ngroorn5 /) B Yes,
2 Photocopier
] tax mdcirll D 55 Now listenand fill in B's repti s .
C Practis th convesation5in 3a.

t phones
i ned (to)
(need+to+yerb)
54 PRot{ul|clATloN
list n and ep a t' needto photocopythis.
Therear mectin8rooms.
lneed + noun)
I needa copyof this.
Theres a photocopicr.
Arether power50.keis?
s therea phonesock t ? d Grammarpractice-.t Page 98, Exercise3.
communi(ation practi.e1]. std n t A ..')

Page 80. Student B .-) Page 89.
i thereis/a
Singular: There'sa photocopierin my USEFULLANGUAGE

office.(There's= Thereis)
Plural: Ther are two pintesin I needto makea phonecall.Can I use
the office. the phonein the meetingroom?
Queslorls]|s thele a fax machine |s thelea powersocketlor nylaptop?
here?Are there computers I needto pintthis page'Do you have
at the hotel? a pinter?
/V g otivej There isnt/arentphones in I needto photocopy this.|5theea
the meetingrooms. photocopie hee?
You can faxit. We havea fax machine.
The seniormrnrrgement otlces in theair)at levek4l and42.
jre on lcvel8 o|thebuilding'
Thercrrcr 2 cntrances/
cxitsronc ol1thc Sroundnoor Therearej windows
one on the irstfloor in the building.
Theretlre88 loorsin th. Therearea flishtsof
buildins abovegroundlevcl.
The basementhrs ourlevels.
Thc buildins has5 lifis.
Thereis i lky bridge'('rcorridor
E a Mat.h the wodsto th buttons|n th tlft.
basement fifth fist fouth

ground s c ond sixth thild
6
5
4
tr
57 check your answes.L|stenand rep.al
|.ookat the fa.& & Fgu|esa$aht..F|tt|n th gaps in

these sentences.
The entrances to the Petronas
Towesale on the
' t!!11',,,,ta^d ' floors.
A.sky bidge'links
the two towerson the
foty-] and forty.4 floors'
Peonasl s n ior manageshave their officeson
the eighty't floor,
a work with a partn . ' can you .ompl t the
a.ts& Flg{,resaboutthe PetronasTowerswith Odinol nunbeB
th s e nUmbers?
1st = fi9t 5th = llfth 9th = ninth
2 76 765 1,8oo 32,ooo 2nd= second 6th = sixth 10th= tenth
3rd= third 7th = seventh 11th= eleventh
4th = fouh 8th = eishth 12th= twelfrh...
'6 list n and checkvouanswes.
Ptaces5
0 practice.-)Page 98, Execise

vocabulary 4. on the right']u5(aflethe lift.
b t's ovethere'Th filst door on the ight'
Talkaboutyour office.
t's just pastth st3irs'The thirddooon
Theofiic btrilding
has ...floors.Our officeis the right.
Go thoughthe doorsat the end' and
Th entran. i5 on thc ,,.floor thcyle on the righl.
Th e\ a / Theeale ''. r f r ( s ) .
Go to the end of lhe coridor' throughth
doo15,and tunleft'
! a Matchthe wordsto th signs.
o Listen and check youansw t s.
litt stairs
MtrEtr
vocabularypactice.'.'Page 98, txer.ise 5.
1 Listen and r p a t the dilections.

1 Thcyte on th right'
2 lt s iust pastlhe slairs.
1 l,li 2 ) 4
] Go throughthe doos.
'8 Ask where 1-4 ar . Listen and 4 Go to the end of lho .orridor
repeatthe questions.
work v.ith a patneTake it in turns to ask
59 Listen to the p o ple asking for and answ th qu s tions in ]d.
di c tions.li\lhataethey looking for?
1 'r/7 3
Go thoughthe doo5.Tum right'

Lookat thoffic Plan. can you mat(h the
qu.stionsnd answes?Wit a. in
theboxs.
practice''.' Page 98' Exercise.

Gramma
fl a,.r' commUnitationpactice14. studentA.'.'

Pagea1. StudentB . ) Page89.
USEFULLANGUAGE
IL Excuseme. Where's,,.?
.
tl
-Jl
|tl on the gound/fistêcond ''. floor'
I |t'sovel thee'
|tl just pastthe lift,on the ight'
Go to the end of the coidot
Go throuBhthe doors.
a
U
Tunright/left.
(he l]ft?
1 Excus me.Whee's I/,)
2 Excuseme.Whereare the stalrs?
3 Where's
the compule
loom? ll
4 Whee's
the dr]nksrna.hine? L]
arethe toilel5'pIease?
5 Whee
Ill
a wlere are the Propeties
in the two adverts?
s\
!
{sl
\.
---1
12 apartmenG,centralsydn y ' studio,1' 2

and 3 bedrcoms'Toptwo 100.s
2 5 t h ) on
e wb l o c k '
(24thand
,.J, I
IN
!\ *"- po
Pice5f.om s480,0oo'
wl
mt
po
cll
tha
GoldCoastnearBrisbane PK
lsumm 3o.c, winter20.'c)'19thcent!ry
bathooms (upa|s
hous ' 6 bedooms,2 tn
anddownstair',largelivinqoom165m1,
|tn
modelnkllchen'9la9e Galden3'l00 m. Fol
or
pool BeaurrlLrlvrew Tasmansea
swrmm,nq a!
pr(
$1.6mittion.
7
indwordsi the advert9to matchthe F|ndadiectivesin thadvetsw|tha sim|lar

photos1-8. U5 d|ct|onary
to help you. meanlng.
62 checkyouanswers.Listenand
repeat, 2 0rg
pa(tice.-,
vocabulay Page98,txecise
7.
a Readth advertsaga|n.|Jnderline the Coe.t I Adiectives

!
adiectivesin 1- .
Theapanment is bi8.
1 Theapatment blockis modern/old. It'sa big apartment.
2 The pr1mnts
aein d low high bJi|ang'
Theoomsin the housearsmall.
3 lhe house is old/new. Thehousehassmall rooms,
4 The living roonin the house is b/g/smol/.
5 The kitchenin hehouse is old/new'
6 he|e'sa nice/horribleView fomthe
gadenof the house. c vo(abularypractice..)Page 98. Ex l cise 8'
7 |'shot/coldin B|isbane.
a Ihe house is cheop/expensive.
P l a c e s5
! a rool tt'" titt" of the article.Whatdoes

"t
'hotproperty'mean? quitelv.ry + adiective
b Readthe article and answer the questions. It'sverybig. li's quitebig.

1 HoWmanyp o pIe live in Au5ta|]a? It'squitesmatl. lt'sverysmalt.
2 Wheredo most peoplelive?
3 Whereis propertyqUlte x p n 5iV ?
4 Wherear propertypicesVery|o!\r?
E" 63 List n to a mn talking to a

cotlegueabout his home. lJnderlinethe
!l has36'000 km ocoagt.Thereae7.6 mi||ion 1 The house i5 qtrlte,eysnall/big

l l km2o|and.Austa||a
|s big' very b|g.But tne 2 Th gadenis quite/verysmau/big'
popu|at|on
of18 m||||on
|5vely sma||foa cont|nent.
I The house is quite/yeryrld/modem.
w||hJus|twopeop|epel squa|eki|omete' does this 4 Propettyis quite/vetycheap/expensive
manAustlalian p|opetyis cheap?Not exact|y.
A |alge
pcen|age b pla(li(e '.') Page99 txelise9'
Gammdl
of Austla|iansIive.na sma||numbelof blg
c||les
onthesouth.east coast'The |a e popu|ation
meanshomesarc qu|teexpensive(thelea||yhot
|hee pactice
communication 15' studentA
pDpetyis in sydney)' Page81.studentB ...)Page 90.
|npats
of westernAustaIia. the oppositeis tue.
Avelysma|| popu|aon meansvery|owptopety ptices' @a work with a partner.Talk about a ch other's
pt|ce
Fot|he oa squaremett in sydney you can buy
squaek||ometre n a r the GeatVictoriaDeselt.Hot Whee..' Live? .'' hou5 / apatment?
''. big?
plopenyof a diff r ent kind! .'' gaage/garden?
Talk about popetyPlices in youcountry.

.-+r Ar propety priceshigh?
!t (*- hn
In Whatcities/regionsis poperty
expenslve/cheap?
In what partsof youtown/egion is popety
exp n siVe/cheap?
(
USEFULLANGUAGE
I live in a house/ an apartment in ....

It's,.,kilometres from....,
The house/apaftment is quite/very
big/large/small. lt! ...squaremetres.
llow discuss these questions with a partner. It'soLd/modern. lt's quite/verynice.
1 Whatdo .m'and .krn'standfo? |t has '.. bedrooms-|t has a big/snall
gaden.
2 Wh. doP. ||F // i nPdn by '| o| p|op"1y
of a differ n tklnd'? Is poperty expensivein youcountry?
ln ''. picesaequite/Vey high,but in -..
Action
d Vocabularypractice.-tPage 99, Exercise1.

Ia Label the photos (a-e) with the wod. in
the box.
goonbusiness
goto tade
trips go to conferences
havemeetingsgivepe5entations
fai15
Discuss th s e questions With a patnel.

l He oftengoesto the headomce.
They?ealwayslatefor meetings.
a|ways usually ot|e sonel|nes don't ohen nevel
Do you go to confeences?
Do you havea lot of meetingsa
Do you g]Veples n tations/
Do you go on businesstips?
Do you go to tradefairs?
64 Listen to five peoPl talking about

thek jobs.Matchthe p o ple you hearlo the
photos. wite 1-5 in the box s .
l I t,,,,.,,,,,t;,:,t.
[]J
a!
t,,
>t
36
Action6
I a Lookat the advebsof fequencyin the grammarbox. Then compLetethe sentences

so Inev a ue ovou.
1 g ve presentalons. ] Writ ernai|sin EngLsh.
2 go on bu5ine55
lips' 5 I workat home.
] Workln the V ening'
b 5 Listen to an interviewwith veronicastephens, a t l evision poduce.

Howoften do s she do these things? Tick (/) the boxes.
always
1 w o r k st O t c l c vs o n . o m p a n i e sn J a p a n f V) L]
2 W o r k sW ] l hp l e s e n t e |! o ]ni p J n t l n I L] L
3 n a k e sp r o 3 r a m m e] 5| E n g L ] ] L] I t
4 w o r k sw r h a r e r m f r o ml a p a n ] L]
t w o r k sw l r hr t e i m f r o n r h e u K t ] L] L] tt
8 o e st o ] a p J no r b U ! | c s 9 ll L]
work with a patne.Mk sentences about
5 h e u s L r a l lw
y o r ( s w i t h t e l c v l s i o nc o m p a n i e s
n Japan.
Ea 6 Listento stuartcompton
to a coLleague
talking
aboutwork'Are the sent n c s
67 pRoNUNc|AT|oN Listenand epeat.
How do you say o/ in the sentences?
tUe(T)or fatse(0? 1 | havca |ol omeetngs'
1 Hedoesn'lhaveir ol of meetings. V 2 | don'tg Vc a Iotopresentations'
2 Hetravels
a lot or buslness. L ] Do you go lo a |ol oconferences?
3 He doesn,lnakea |otophon .aLLs
Gammarpractice-.) Page99' Exercise2.
4 He 5end5a lot o emn]ls'
commnication 1 .'' Page8l.

pactice
a lot (of)/ lots (of) Workwith a partner
i
a Lotofllots of + roun
We havea lot of customers in France. USEFULLANGUAGE
We hav lots of custor.esin |talytoo
(a lot ofl lots of = a largenLrmbe, Do you oftentavelon bu5iness?
ldon't oftengo abroadon buslnesstrips.
verb + a lol Ioftensendemailsto foeign colLeagues.
lgo abroada lot. (: often) phonecaI15'
I nrakea Iotof intenationaI
I sometimes go to ade fairsand
I nevergive presentations in EngLish.

I go to a lot of me t ings in English'
!a 68 Listen to th.onv r sation in
."",""!
the m e ting. Fill in the 8aP5.
having phoning working

now moment this today
lim Emma.l'm t /t,r/irl a rneeting

at the'z with Laura
and chis'
Emma Right.
lam You?eon the |oudspeake'
Emma OK. Hi everyone.
HelLo,Emma.
C h s Are you havinga good timein
lstanbuL?
Emma Oh.it'sgreat.Reallygood.Thi]
on|ypoblem is' |'mr ]
C h s |]n 5uc you aren'twokinga||
th time]
lim Emna, wete 4 about
your proiect,Canwe ask yoll
one otwo questions?
Emma Sure.Go ahead.
||m 0K' chis?
Ch|s Yeah.What'5Youteandoing
t , Emma?
Enma We||,theyaen'tWorkingat the
. They?ehaving
tuncn. c what ale |im,Laura,chisand Emmadoingat th moment?
chis No' meanon the proiect'What Witethe Corectform of the v b. Reelto the conv r sation
aetheywokingon /
in 1a agaln, if nec s sary.
Enma Oh, right.Um ...Well, 1 lim' Lauaand chisnre in the offi. thi5morn]ng'
3 wele,,,ro.kingon I/t,L1l,/atn11 a meeting.(hoye)
installationnumbersix.Wete 2 Emmaisn'tin the offce thisweek.
just flnlshingthe testingon that on a projectin lstarbrl. (wak)
thal'sthe lasl iob... I Ernma'sin lslanbul. a good timc' (aye]
b Vocabularypractice..')Pag 99, 4 Emma'sat Workat the monent'
Execise3' a phonecaLl.andke,
5 Emma'sco||eagues aehaVinglun.h' at
the monent'('rl WorkJ
Laura'sn a neeting'She lunchal the
moment,(notioveJ
7 Jim,chrisand Lauaare ta|klng' Emma
quest]ons..sk)
8 Emmannd hel co|Leagues ar on thc |.51job'
thc testing'l''lr)
l8 l
Action6
Presentcontinuous
on the leportnow.
l'm wok|ng
she's maklnga phonecall.
They'rchavlnglunchat the moment.
Negotive
|'iot havlga coffeeat the moment.
He lsnt maklnga phonecall.
OR
He'snot makinga phonecall.
We .ren\ wodngtoday.
OR
We'enotwolkingtoday.
Bothons of thenegativeare in @mnon use.
Questions
whafg she do|8?(Whs= Whats)
Whatayou doltlg?
15he hav|nga meting?
A theyworklton the proiect?
70 Llstento the telephone

conveEations.what are thPeoptedo|ng?
comoletethe s n ten.es.
1 Steve's lnvnn Ltrlr
2 Olivia's
3 Colin's
4 Nadia's
9 PRo|{Ut{C|A|ol{L|stenand r p eat
the sntences.How do you say ./'9? 5 Paolo's
sylvia's
1 I'mhavinga meeting.
2 What'sshe doing? pctic17. student -.'
commUnication
3 she isn'twoking
today' Page81. StudentB -.t Page90.
4 Weteall Wokingon the project'
5 Aetheyhavinglunchnow? Talkto a partneLwhat aeyou workingon
6 Whataeyou doing? at th moment?
Gammarpractic ..' Page 99, Exercise4.
USEFUL
LANGUAGE
Het in a meeting thismorning.

Theylehavinga coffeeat the moment.
Whatareyou doingnow?
I'mnot in the officetoday.
We'reworkingon the newprojectthigweek.
sootsadleisue
act|v|tIes
Ea Readthe text.Canyou btly ForDunnies book.s

in your country?
Answ r thqu s tions.
1 Whatis.spae tine,?
2 Whydo peopLebuy For Dummiesbooks?
3 Whatkindof peoplebuyForDummles books?
4 ls lhe For DunmiesseriessuccessfuL?
'.:!:Y
A e.b.7,;|",,h::,
u"
What do you do nyo sparc time?

Nola |ot?AeYou|ooking
10a new
hobby?|yo!ae,then a qoodp|aceto
sla( is the For Dlrmmies books. The
booksteach yoUhoWtodoh!ndeds o
things' romAnercanootba||to chines
cookin!'For Drnmies books x p]a n a I
th basicsin simpIe lng age'so they're
peJect orbsoIUtebeqinnes' Theb ack
andy6||oW booksnowhavehundreds o
tit| s in 39|angUages'W th ]00miIion
copiesin print'it,sobvioUslhatreetime
is bigbusiness.
Match the words to the activitisin the

pictures.
aerobics basketball chess cycling

flshing footbatl guitar running skiing
swimmingwalking weightkaining
WINE
12
40 1
Action 6
7l PRo Ut{c|AT|oN ch c k your Lookal lhe photos.Can you guess what the
answes.Listen and repet.Aeany of the peopledo in theilspaetime?
wolds|he sameor similarin your languag ?
|s theipronUn.iation
differ n t in English? 73 Now listento the peopleand flll in
the gaps.
!a 72 Listen to two colleaguestalking

aboutleisue.Which activiti s fom 1c do
theytalk about?
lgo
72 Listenagain.Completethis extrart
fomthe conversation.
A Don'tyou |ik 1 |
B lhate,
A 0h' love]] ' |t'5goJdfo|yolr'
2 play
B N o ti f y o uc . n t a l
go
A No,that'struel
till in the gaps. Then make fousentences

thatare tu foyou.
like dont like love hate

L
rpLiy
((-r) r | / .1 , s.iirr Ipldyth
go
\'.IWi|(n8
I c w I nn r q .
\J'
/-
(..:) 4 Ul|i||c|
go/play/do
| 3o + nouns with -ing

hatewalking
I play + sports,ganes, musical
like skin8.
ldo + aerobics,
weighttraining
d G a r m d r p r a rl i . c . ) P d g p q o . E x e r .i q p s . '.') Page99, Execi5.

pactice
VocabUlary
Communicationpractice18.-) Page82.
Wokwith a partner.
IJSEFI]L
LANGUAGE
Whatdo you do in yourspaetime?

r go cyclng,
ldo aerobics,
I play footbalL/the
guitar.
I Love/Like/hate
swimming.
Meeting
Planner
JNUARY FEBRUARY MARCH PRlL
MT WT F MT WT FS s MT W TF S s MT W TF ss
't2
1 3 1234 56 7 123 456 7 34
8 9 1 0 1 1 't2 t3
'14
456 7 10 8 9 l0 1t 12 13 567 ll 9 10 11
't5 16 t7 18 't9 20 21 't5 16 1 7 1 a
11 12 13 l6 17 15 16 t7 l8 19 20 2l 12 13 14
18 19 20 2 22 24 22 23 24 25 26 27 28 22 23 24 28 1 9 2 0 2 l 22 23 24 25
25 26 27 28 29 30 31 29 30 3l 26 27 2u 29 30
75 list n end p a t the months.

Ea 74 Listento fourshortconvesation..
when do th peoPl aran8eto meet?Mak lanuaytebuayivlachApl lt4ay June
th foul dat s on the calendar. JU|y Augusl septembeoclobe NoVernber
Decembe
c List n again and fill in
7' PRo{Ut|c|Al|oN
the chart.
Dates
We write: We say:
Mayuth
11thvlay the eleventhof May
Meeting7
vocbUlalyp(ti(e'.') Page 100.Exetcise1' b pactice..' Page 100' Execise

Gamma 2.
76 Li.ten. Witethe days in th oder vocabularypractice.'')Pag 100.Exercis ].

you heathem.
d Work with a partner.student points to one
Monday Tuesday Wednesday of the phrases and Student B asks a
Thursday Friday Saturday Sunday qustion.Take it in turns.
| !t't,ltusJna 5 B Aeyou feeon Friday?

26
37
. Ine morntng
77 Listenand repeat.Practisesaying
the daysof the we k .
Workwith a patner.Lookat the calenda. . middleof Decembe
Yousay a dateand your partnersays the . August10th
day'chang roles.
A Thetwelfth of January . the evening
B Tuesday.
78 PRoNUNC|A|on Listenand rep a t'
How do you say .l' at the n d of the
!a 74 Listento the conversations
again.filt in the gaps
in la
in the sentenceswith numbes?
at, in o on' 1 Whataboutthe twenty-eighth?
1 |'mfee.'/ theendof]anuary' 2 |.mfeeon the fourthof February'
Yes,I canmakeit thetwenty.eighth. r Fridaythe twelfth?
2 |'mree Februay' 4 Yes,the seventeenth of May
is fine'
|'mbusy thebeginningof FeblUry' 5 No, can'tmakeit on Fiday the thirteenth
3 Aeyoufee themidd|e of ivlach? 6 so, tondayth fifteenth'
No,I can'tmakeit Friday.
themorning? Communicationpractice19. StudentA .-t
nineo'clock? Page82. StudentB -.>Page 90.
Prepositionswith times ond dotes USEFI.]L

LANGUAGE
on Tuesday Whencanwe meet?

)uly gth (dates) Whenareyou ree?
n Mach (manrhs) whataboutthetenthof lune?
summer(Seosonsl That'sfine.
t h e m i d d l eo f . . . No,l'mbusyon thetenth,
the moning/afternoon/ I can/cantmakelt at theendof lune.
evening I'mfreeat thebeginning of lull
at ten o'clock (tines) I'mbusyin themiddleof July.
the beginning/end
of Whataboutthe firstweekin August?
nrgnl
the weekend
Christmas
Presentcontinou5:
uture
aan8em n ts
Tavellanguage
Ea 79 Listen to Gary lipton talking to a

Coll a gue abouthi5 plans for a busin s s trip.
Filtin the gaps in his diay.
!.
Paris London Cf i.uSo fonaon
May
F|ib^|LA 9.at ('," )
/\r.ivL A/LL, Yq^ S.7S pl
) Na': Yrr^ C.tS ;,n t
) r..75 cn
-i
|,!LLt;rt " .-,'- 7'.k-.) 1.ao Gtu
- suL,R.L,l,\c\ R a d Gy'sdiary again and answer the questions.

LLrjh j.TT G',
l|LLriri - J.-,,Lr t]d/kLt) t.3Tp,t1 1 ls GaryleavingLA on TLrcsday?
Tra,n (Eurt:tat\ ta ) (p,r1\ 2 Where'sh .hilnglllglghtson thc Way
Ht L| a';TG)' //'
] |5he takij)gIh lIainlo Palson W d Icsdiy?
4 In Pdris,wh ch hoteLs he slayingat?
5 ls he comingbick to Londonon Saturd.yl
6 |5he ariVingi chicago n the moming.
In the sentencesGary Lipton describes his tavel

plans.Fill in the gaps.
) I
* .n"na"
"rr,u"
) |:/,?,t|LnaA t iu ht n1 LosAngeleson Monday.

43s p,+,:
' 2 the tain the Eurosla'
7.oo Pi^ c^,e."
3 Then in Paisfor thecnights.
ta.ts p,\ )
) 4 backto Londonon lhc tain.
) LA t?.25 6,h 5 in LA in the middleof the
night.
6 T h e . 'o . I h " g . | | o n " ' in
Chicago.
Meeting7
futureaangements
Presentcontinuous: Who...?Why...?
|'mf,y|ngto Londonon l/|oday' Whoaeyou wolkingwith?

Shebmeetlnga collea8uethls afrernoon. I'mworking
withlohn.
Theyl 8r|v|n8
tonorow' Who'sSoingto the meeting?
Anne,PeterandKen.
wei! hrvlnt a meetingat ouro'clock.
Whyareyou goingto Hamburg?
I'mgoingto a meeting.
Why! he takinsthe train?
79 Listen a8ain and check yoanswers. Becausehe doesn'tlike flying.
vocabularypractice...' Page 100' ExeCise4.
..) Pag 100,Exercise5.
pactic
Gamma
can you .ompletethes questionsfomGay's Work with a partneL look back at Gary's
(onvesat|on
|n 1a? diary.Ask and answer questlons about
his trip.
How When Whee Who Why A When'sGaryleaving/ariving in ''.?
B at
He'sleaving/arriving .-..
aeyou goingto Euope' Next
Gay? A Whafs he doingon...?
We k ? B He'sflylng/meeting/going....
2 aeyou going?To the Londonoff]ce? A Whee's he..'?/ Who'she '''?/ Why.she
) eyou meeting?TanyaDolanagain? ...?/ How'she...?
aeyou goingto Pari5?on bUsiness?
t to Pris?Are you
aeyou lfave||ing communication oractic20.studentA .-,
drivinB? Page82' stud n t B -.) Page90.
on page121 and
79 Lookat the tanscipt
Talk to other students.Flnd out what
again.ch c k your
listento Gary'sconversat|on
aangem n ts they have oth|s week.
Eo PRol{Utic|T|ot{ Listonand r p eat' How

USEFULLANGUAGE
do you say the und linedwords?
1 Who\ 5h meeting? wheeareyou goin8?
2 Who aeyou traveIling
With? Whyareyougoingto lvlilan?
3 Who'scominglo the meeting? WhenAVhat timeareyouleaving?
4 Whyare you leavingea|y? Whoareyoumeeting?
5 why'she golnglo London? Howareyou travelling?
why aelhey slayingjn that hotel? I'mleavingLondonon Tuesday.
|'maiving/changing
in Paris'
she5 stayingfoa week.
He! flying.
Theytetakingthetain'
TIM E
ouT
a Talkto otherstud ts abouttaintravel.

E
HoWoftendo you travelby tain?
Do you like tainlave|?
Do you Usuallyeserve a seat?
b Gary L|ptoni5 bying a tick t fo th Euostar.

Read the convesation.titl in the gaps.
Assistat Hello'
Gaty Hi. ld like to book two seatsto
Paris,p|ease.Fotomoow
Assistant At I i,liti tine7
Gay At bout 5'00 pm' I don.lhave
timetab|e.
'5 a tainat 17.15'
Itr in Parisat 20.55.local
time.
Gy Righl.oK' 4 \ lne'
Assistant Wouldyou like to travelflrstclass
ostandardC|ass?
Gary Stndad'
Assislant And wouldyou 5
a sing|eor a retun
ticket?
Gay A round.tip,plea5e.
WhenwouLdyou llke to 6
back?
till in 1-9 W|thwodsomth conversation
Gry Iwnt to etun
on satuday'
but in 1a.
don'tknowWht7
Assislant Do Vouwantlo bool.lhe relurntlp 1 a one way ticket (US): a .v;ril' (UK)
2 a roJndl rp l, kel (J5) ' d (J\l
Gay |f eservea seal,3 3 a list of times(oftrains)= a
I changethe leseVation? 4 the timeat the destintion =
Witha standardfare,you can 5 to comeback = to
changeor canceLthe booking.yes,
to l)ook= to
Gary 0K. How e is the standad
fare,then? 7 a booking= a
0ne monent' 6 a ti(ke|pice= a
9 normal(ticket,class):
a1 Llstenand checkvour answers.
82 chckyou answes.Listen and
repeat.
pa(tice..)Pag 100,Execise
vocabulay .
Meeting7
z^ 84 L|stento th|scustom book|ng.

(1-8).
traint|cket.completeth lnfomat|on
7 Destination
2 icket (singletetun,
3 Leavin9on (day)l
4 Leavingat.(time)l
5 Returning on (doy):
6 Retumingat ftner:
7 Class:
8 Fare:
Workw|tha partne. Lookat the thnscpt
for 2a on page 122 and praatlsethe
converSatlon,
Howdo you say o
E:| PRol{u|{c|AT|ot|
In thesesentences?Llstenand rapeat,
communicationpactice21.stud n t A ..)
1 I'dliketo booka seat. Page82. studntB ..' Page91.
2 Whenwouldyouliketo comeback?
3 | wantto returnon Saturday.
Doyou wantto bookthe returntrip now? USEFULLANGUAGE
4
I'dlike a returnto (Birmingham),
please.
w.ntto +ininitive/ would [kto + Wouldyou |ik to boo|lesewe a seat?
inqnitive Whendo you wantto l a ve / comeback?
Do you wantto travelfiEt classor
I'dllke to booka seat.
5econd/standad/ c onomycla55?
l watto book a seat.
js
Howmuch thstandardfare?
Whenwoutdyou llke to teave? can I changemy booking/res r vation?
Whendo you wantto l a ve?
Tickets
lvoejWouldljketo 13morefornal/polite
a singleti(ket(UK)/ a one-wayticket(US)
tton wantto.
rturnticket(UK)/ round.tip
ticket(Us)
n Gammarpactic ..' Page 101, ExeCise7.

Reporting
trT L$"
=.JL
d E6 PRo U c|AT|oNList n and repeat'
How do you say wos(n't) ad were(n,t)in
these s n tences?
1 Wereyou at the trddefairT
2 Wherewas it?
3 lt !!as brg,
Ea 85 Listen to Hanna Day taLkingto
a colLeagu about a tlde fair she visited in
India. |lndelin th cor c t wods. IWasn,tthere|astyea.
1 The trade ai was yesletday/laslweek.

TheeWerethousandsof peopIe'
2 The trddefairW.]sqUlelverygood.
] TheeWeeabout 100/400companies at the We weren'tin the sane holel.
4 l'nn'o\ nC' J| '/'',

ag0,
be: past snple
5 The tradefaiin CaLcutta
|vdslwdsn't
Verybig'
o Fa a d hP' ' o Lpdg.p\ l4PjP PJ' '|./ i|| |!r.
"
The confeence was good last Week.
can you Comptete thesequ s tions fom1a? They were in the same hotel.
Fill in th gaps.
Questions
l- was many were
HoWmay people wer thee?
waslohn thee?
you at the tadefair|astwe k ?
1 was it? Delhl? The big conpaniesweentat the trade fai.
3 was it? 0K? The presentationwasnt very good.
it blg?
5 cornpanleswerethere7
( 85 tisten again and check your answes. e .'.) Page lo1. txe|(ise l.
Gamma'paCti(e
Reporting8
wokwith a partner.Talk aboutwhere you w r e:

. yesleroay
evenng
Ea communication pa(tice 22.slud n t A ..')
Page83' stud n t B..') Pag 91'
. lastSatuday
Lookasainat your information from
commnication practic 22.Writean m ail
tetlin8youboss aboutthe Gonfer n ce/
Tine referencesto the past trainingcourseyou wentto. Use the emaiL
in Execise2 to help yolj.
Tu s day
ivlarch Tor..,
sunme Subjectl
ch.stma5
twodays Der''..
theemonths ago
USETULLANGUAGE
..t Page101,Execise2.
practice
t Vocabulary
Howwasthetradefairlastweek?
h Makes n tences. use the wordsin backets
and pasttimeexpr s sions. verygood.
Itwas/wasn't
Theleweea Iotof peoplethere.
1 Todayis Thursday'
rMo'dy)
ln.l'l't1 ttlt'' 1ll LL .l,l1.' .t,1',
Theeween'ta lot of newproducts.
2 lt.sNovember oclobe, Wheewas it?
Whowas thee?
) his yea|' (2aa1) Wastheneetinglong?
Howmanypeoplewereat themeeting?
4 |'5F|iday.(last Friday)
Timereferencesto thepast
5 TodaYi5 Thusday'(Wednesday) yesterday,
last Fiday,
1a9tweek,last
month,lastyear,theedaysago
This month' (^,'ay)
R e d this email from Hanna Day to he mnag r , Luke Roscoe.fill in th gaps with the cor c t fomoe.
BOO
Io: Luke Roscoe

F r o m rH a n n aD a y
subjectI trade air p or|
Dear L!ke,
I rn now back in Vancolver afler my tp to De hi' The lrade fir 1 l1l'\ Very good t
'? a big event thefe r about 400 compan es There 4 onty
two new producls l lhe show so there ! a | o lo b i g s a e s p e s e n t a t o n B
s ulthere
6 a very good p.esentation.by l4ercuryConsu ling. on new lechno]ogy t,mwnling
a eportaboul it al the moment' I cn send you a copy |ler lhis week'
business asl week? 3
Regads.
PS Edwn Palmere
87 Llstenagaln.Underllnethe correct
wordsin thsesenten.esaboutlartin.
t7 Listeto MartiBerg8ivigan updateto I Hepresented / didnl presenttl'e b,rsiness
!a his manager,HannaDay,abouthis bus|nesstiplast Plan.
week was it a goodtrip? 2 Be tolkedobout/ didn\ talk aboutlhe
costof materials.
87 Listenagain.Are thessentencs true ()
3 He discussed / didn'tdis.lss suppliers
or talse ()? withlMiguel.
1 lMartin travelledto lllexicoon Thursday A 4 He visited/ didn\ visitthe factory.
2 He Workedall dayon Fiday. n 5 He lookedat / didn't/ookot the new
production line.
3 He stayedin a hotelneathe offjce. !
pesentation
4 vlartin! startedat 9.oo. ! 88 Listenand checkyouanswers.
sayingthe s n ten.es.
Pact|se
5 Thepresentation flnishedat 9.3o. !
phoned|Vlartin.
6 This morning,vliguel ! practice..) Page101,Exercise3.
vocabulay
Reporting8
i Post simple: regula verbs

90 ppoNUNCta or{ Listenand repea.
Pasitive (inintive+ .ed) th s e vebs in the past simpte. How do we
say th 'ed ending? filL in th chart'
Ipesented the businessp|anlastWeek.
she emai| d the reportye5terday' phoned taIked pesented receiVed
Questians(did + subiect + innnive) looked visited emailed needed
d.scussed woked stayed stated
oid you recc|vemy email yesteday?
finished travelled
Whatdid theydiscussat the meeting
f ^''
lastweek?
Negative (didn\ + injnitive)

I didnl talk to lenny.
l
she didnl Phon .
Canyou completethesequestionsthat
Hannaasks?
1 whcf / VoLr/ ,rnivel Communication practice2]. student ..'
tlhtt,li,l.y,ur,utn t ? Pag 83. studentB ..) Page 91.
2 !^/hce
/ yolr/ stly 1
Talkto a patner.
when did you tast:
] yot]/ ln|( nbo1]llh .osI om.lar il|\ ]
4 vou / vrsilrhf 1r(tory ? . usc a ldx ntn.hine?
89 check youanswers'Listenand
epeat'
Make sentencesaboutMaltin'stip.Practise
saylngthe sentenceswith a paner. USEFI]L
LANGI]AGE
] \ , 4 . l l i.ni d n . l w o r k o I l h l t ! d n y ' llalkedto KenandGloriaat themeeting
I r \ 1 . r t i n/ v / o r k, /T h L r r s ( l , r y
2 ho / rrrivo/ ovL'fing Wetalkedaboutthebusinessplan.
I h c / l a l k . r b r ) l ]/l p l r n Didyoudiscussthetagets?
4 P e d r o/ r r l k , r l o r I pesented
thenewproductat the
' he / Visil/ ..1ory meeting.
6 l o o k a t / l ) r ( ) ( l ! . t i o nL i n o
Wedidn'tlookat thenewpricelist.
/ , , 1 i r /y S o . o r o l l o t e
8 M i s r e l i p h o I c h i mt V c \ t . d . r y
Gmmarpactice..' Page 1o1,Execise

4'
TIME
OUT
Pasts|hPle:|]regl.vbs
Holidayandtravellanguage
Ea Matchth groupsof wordsto th photosfrom

a holidaybo.hue.Usea dictionaryto h l p you.
9l listen to Hannaoay tatklngto her
colleagu'stevencroft,abouth|s hodayon
wite1-5 in the boxes. the Greekislandof crete.Tick (/) the coe.t
1 plana lelrt !u! coach answe:a' b, or both.
2 bcach pool sunbathc 1 Hetravelled

to Creteby...
a plane.
p I ferry[
] bos] estouonts] di'.os 2 on cret , h stayedn'''
4 apartm n t hote| c.mpsit a a hotel.! b an apartment.
!
5 renta car. travelaround go siOhtseeing 3 TheeWere|otsof..'
a bars.! b restaurants.
!
4 Hetravelled aroundby...
a car! t uus.!
pra(liCe.'')
Vo(abulay Pagel0l' El r (ise 5'
92 PRot{UC||oIL|stenand mat(h
I
th. wodsto the corectstressmarks.Then
lllten a8alnand repeat.
Ooo
i:."ffiN:
4 sightseeing
oO
Oo
d oOo
5 hotel oooOo
E" 9' L|stn to sentencesfromthe

conv.rsationIn 1b. Matchth senten.es(1-l2)
verbsyou hear(a-l).
to th iregular
1A 5! e!
lr
,! 6! to!
3! 7n tt!
a! 8! tt!
a ate b bought c cme d cost e drank
f drove g flew h had i left , saw
k took I went
fTTt'r''s.i"d"l
b can you writ the infinitivesof the verbs in a-l?
titt b
d
g h
i
srl
Reporting8
Talk about past holidays with a patnel'

Pastsinple: irregularverbs
Where/ What/ Howdid...?
The pastsimpleformof someverbs
i5 iegularYou needto learnthem'
USEFULLANGUAGE
see 1helist of iegu|ar
Verbson
page115.
Did you fly odid you takethe ferry?
I renteda car,and tave|ledaround'
. Gammdl pIa(l|'P '') Pdge |(,/' |}PIl \P tl We wentsightseeing.
I had a weekrelaxingand sunbalhlngon
Look al the eceiptsand Papes om steven's the b a ch'
triP.fuk and answequestion. with a partn l . We didn'tstayat a hotel.We wereon
a can p5ite'
A Wh n / What/ Where/ HoW(ml]ch)
did he '''?
WhatWasthe nightlifelik ? W r th bars
B He...
and r 5 taurantsoK?
c o m m U n i c a I iporna c t i ( 2e 4 .s t ! d n l A . ' . )
Page8]' studentB '.') Pag 91.
a on qi)
rrn cn r.r
cl36 (8C)
Vancouver Toonlo
PeaSon (0N) |V]y
5 06r00 1 32 7
^c672 Toon|o
Pearson(0N) (FRA)
Frankut It4ay
5 1 71 5 0700
tc9206 (FRA)
Fankurt (ATH)
Athens It4ay
6 0905 l2 50
ac920l
,.-*-m^
(ATH)
Alhens (FR)
Frankur| May2n
4c873 (FRA)
FrankLlrl P a rson(0N)
Toronto May2
D) BillNo. tu/4,1loom N(I 0s

Nanrer\r.vL,rr( r(,1I llllliqUliq.f
.u.rit.rI 96 AA
Arrrval dare:l\ry (, D$!t!ture date:
,\j.ryN 1 cHlcK N sANDUlcH se.4B
l lflERALUAR
99.28
T0AL:
|t. ?
Sightseeing
Tours
Tourdate:lllay |4
rlIsnIIilts
t1*vS i 3g
SarafrsnuraY,
. 9 ' 1 B P ' l . l ' 9DUR 1]R0R: | 5r
Communication
and attachments
Document5
vo(abularypractice.-)Page 102,Exercisel.
Ea can you matchthe words to the do.ments?
a Readthe emailsand answethe qu s tions.
] agenda bachart gaph minutes
pi chart sCheduletable 1 Why is .ala lcndlIg docuncnts to T m?
2 llow mirnyaocuments.rreattachedn
t ln rh,rl 2 ) c a r l a se n a i l ?
456 ] DoesTiilhnv . copv othe m]nut s i
7 4 W h oh a 5 . o ! l c so l h e s . h c d u l f o t h c
n W W.rehou5e?
94 ch c k your answ r s. Lsten and repeat.
Stock (by product Code)

-
Warehouse Sticks -
Warehouse Zone 5
Feb Mar Apr May
DesignPhase
sP 1570 tcP 38%
LDesign
lConsultation
lRevisions
Finaldesrgn
o{
Points to djscqss at the meetr!gl

r) Wareho!se Zone5
2) slock tr]omaton
Total
' ...,
i1:]:Ti;::;':".'"
'
-...p^6,1"
r,ouij"-',''
ffii?::i;:T".:Hij::,
27 000
Communication
9
Objectpronouns
DearTm, He senther fivedocurnents.

She readthem.
P|easeindattachedthe agenda for the | ) me you) you he ) him she) her
meetingnextTuesday.I a so allach other it ) it we ) us they) them
n o r m a | oy n
o u n e e df o rt h m e e t i n g : ap e
chatofproducts a bachart of stocks in lhe
Waehouse. a gfaph of stocks for |ast month.
a n da t a b e o c u s t o m e s , Look at the slamma box. Then eadthe phases 1-7
A]exW|olelhe m nutes olhe |ast meeting and f]nd them in th emails (h|ght|ghted).
who or
lhinkhe sent them to you. what do th undellined wod. lefeto? choose fom
B u l i y o ud o n l h a v el h e n r j. u s ta s k h i m th s e people o things.
lo ena you a copy'
Besl regards.
Alex Tim Alice theminutes
theschedule
C a ta 1 ...he sentthemto yoo. (lhen = t/h t,i|rLs )

2 ...ask him to emailyou a copy.(him= )
L.. ask him to emallyoua copy.(you = )
4 ''' he gavern th mlnutes.(me: )
t!9
5 Couldyou send it to me?(lt: )
''' she'sbringingcopie5to the meetingfor aLLof L]5'
DearCarla, (us = and
M a . yt h a n k s o lt h e i n o r m a t o n]' e a da t h e l
altachments lhis morning I saw A ex 7 ...you can contdcther.(her= )
yesterdayand h gave me |he r. nu|es But I
donthavea copy of the schedu e Grammarpractice..' Pag 102, ExeCise2.
folh new Warehouse A|ex tod me he
lhoughtyou had lhe schedLrleCould you send
Ea Read th emails again. Find th past simple form of
these irregularverbs,
I gve !!t!t! 6 sencl
2 have 7 speak
Tm ] ead 8 telL
4 say 9 think
5 see 10 !!lte
95 check youl nswes. Listen and repeat.
c Grammarpracti(e..>Page 102, Ex l cise 3.

Tim,
| . ma r a dI d o n . th a v el h e s c h e d ue B u t I communicationpactice25 -.) Page 84' Wolk with
spoke|o A ce Drapef,lhe pojecieng ne a pame.
a n ds h e s a i ds h e s b r i n g i n gc o p e s l o t h e
meelnq for a||o us she wants to give a
presenlation aboul the protect,and shed ke IJSEFI]LLANGUAGE
l0 talkaboutlhe schedu e then But f you
needa copy beorethe meeting you can attachthe minutesof the meeting.
contacther Her ema laddress is Pleasefindattachedmy reportof the trip.
draper@bc-structure s con can'teadthe attachment.
Couldyou send me the schedule?
Cara [4anythanksfor your message.
55
Do you or your colleagessp a k Engllshon the telephone?
!a who do yo speakto?
completethe questionnaie.
ck (/) the boxes.
Talkaboutyour answrs.
work wlth a patnr. !a 97 L|steto thre telphon..atls.
Are theses n ten.stue()or ats
(F)?
d 9 L|stento . womanpho|ntth.
Call l 1 Louiseis out of the office.
re. p t|on at APc ltd. Answelthquest|os.
takea messa8e?
1 Doestheeceptionjst
2 Robsayshe'llcall Louiseback, tr
name?
Call2 3 Robleavesa message. !
2 Doeshe takethwoman,s
4 Robleaveshis phonenumbe. !
3 Doeshe takehephonenumber? Call3 5 LouisephonesRob'sextension. !
4 Doeshe ask herto call back? 6 RobthanksLouiseforhercall. !
aga|n'completethe messag.
96 L|stn b Flt(In the gaps to comptetethe telephonecatls.
afaid busy calling coutd hold

MESSAGE moment back speaking who's
p'4.
f Q4.'''4J!,' E:
'''r.ha|1 Gll 1
g'
Rc p t|on Hello.camden ll''larketin
Rob He||o...cnua'.. Ispeakto Louise
Miller,please?
calling,please?
Rob RobSears.
Rec p tion Herline's3.............
.. at the moment.
Rob 0h, right.Um...OK. I'll call backlater.
Rcceptlon oK.
Rob Bye.
Receptlon Bye.
Communication
9
Call 2
Hello-camdenalketing. Ea complttheses n tences fromth
conve.ations
in 2b.
Rob plea5e'
Hello.Louise['1ille,
|tl Rob Seas' Calt 1(; i*a
Onea , please.l'm '-
5 she'sstillon the c " r r z'L/-
(t r " 't o- i r v o u @
phone.Wouldyou like
61
hethe ressage
Rob t]m'..could you ask heto ca me
as soon as possible.
back?
Rception Y e 5 ,
Rob she hasmy numbe
99 Listenand repeatthe sent n ces
could takeyournarneagain? in ta.
Rob Yeah.Robs a 15's-E-A.R.s'
oK. |'||ask heto ca||you w|||'pontaneousdecisionsand offes
Rob |t\ quiteugent. |'l[givehethe message.

Re. p tion oK. |'||givehethe messageas She'llcauyou back.
soon as possible. (l'll= | will)
Rob O(. Thanksverymuch.Bye.
Note: we use the short orm(ll) when
R c p tion Bye'
CalL3
Rob HeLlo.
Lo|se Hel|o.|5thatRob?
Rob Yes,3 Page 102,Eteciset .
Grammarpa(tice..')
LouisHi, Rob.|t'5Loui5c'
communicationpra(tice26. stud n t A .-'
Rob 0h hi, Louise.Thanksfor 9
Page84. StudentI - ) Page 92.
Lo0is YoUt weIcome'

Whatcan do [or
USEFULLANGI]AGE
97 List n to thtelphon calls a8a|n' Who'scalling, please?

check your answ s. ]t.sEicBlanc.
98 Listen and rp a t the sentences' ls thatTom?
h n , in paits' practise the convesations Yes,speaking.
in 2b. couldIspeakto Ann,pl a se?
1 Who'scalling,please? Sorry I'mafraidshe'sout.
2 Herline'sbusyat the moment. Canl/ Couidyoutakea message?
I one moment.please. I'llgivehimthemessaSe.
4 Wouldyou llke to hold? Couldyouaskherto callme (baak)?
5 A sthatRob? I'll call backlatel
B Yes,speaklng. CouldI takeyourname?
6 Thanksfor calllngback. Herlinebbusyat themoment.
Wouldyouliketo hold?
vorabulaIypraCti(e'.') Pge 102.Exe(ise
4.
157
TIME
OUT
lvloscow
Ea R a d the emails (a-c) from three colteagoes

what subi c ts do they wit about?
EtrE
Dear Ce ia and Alex
Read the emails again. |J5 a dictionaryto helP I hope you had a qood weekend. I wanled to take
you. on p r son tves in Manila, one lives |n the kds |o lhe pak' bul the wealher was
Milan and one lives in Moscow.Which person nserabe' It \''Jasco]d (|wodegrees)and oggya
is fomwh|ChCity? day on satuday.then it rained a||day on sunday
T y p c a | W e a t h eo l h e s e a s o n 'A n d n o w I m b a c k
r is forMni|a' a t w o ki l ' s a b e a u l f U | s U n ndya y |
2 is fon
Milan. What.sthe weathe|ike\^,ith you? Are you bo|hoK
is konMoscow fothe coneenceca|||atel |oday'
3
Seb
Look at the pictur s od|fferenttyp s of
weather.Find words in the emails to filt in
_=s-
the gaps. 9eE
-*? HrSeb
Yes.
.m
o K o lt h e c a | | t s c o ( r d y h e r e l h i s n r o r n n g .
a n d i l s r a i n i n ga b i l i t s v e r y h o l
and hund' lhough |||ooks|ikewe ||gel
a lh(rndrs|ornr ].mact!a||ypeased (o be in
2 lt'sr
a c o o | o f c ew i t ha i c o n d i l o nn g IT h e s y s t e m
in my apatmentisn't Woking,
Celia
4 ts s !o9
I don l |.avFa ..o1d|t'o.'nq al |.oree|tl.ece |d'

Bul it s minus 18 degrees here al the moment,so it s
no| a prob|eml|l's quitewindy as we||'so it ees
5 fSf 6 ltsw even colder Seb, you said it was cold on Saturday
(twodegrees)' Her ' when the l m peralue.s abolt
z e oa n d l . s s n o w i n gp. e o p | es a y i t s ' w a r m ! g u e s s
.abso|ule|yreez]ngoyou'
tlvo degees is ce ia!
ook oMard lo lhe conieencec|||ter
7 l t ' sf 8 at
100 checkyouanswes.
Listnand
epeat'
58
Communication
9
|{owfrnd words in the emails with the sm 102 List n to th convesationagain

meaningas 1-5. and check you answes.
1 'leyn:]ce= b|' !tt;l/
2 h o r b | e= m ReviewoDresentand Dast tenses
I qlrle lrot- w
Presentcontinuous
5 one beLowzero= m one It'sraining
at themoment.
l0l check your answers.Listenand epeat'

Itrainsa lot in winter
practice.-)Page 101.Exercise6.
Vocabulary
|t ainedyesteday'
d Grammarpractic .'' Page 103, Exec|se7.
Communication practice27.-t Page84.

work with a Patn r .
Ea Talkaboutthew a therin youCountry/

r g |on.
What.s
theWealh |iketoday?
WhatWasit likeyest r d.y?
Wllal.sthe Wcnlheus|]d||y
Iikein:
j.lnunry?ADL? AUgusl]
E" 102 Ni8elBakeris on a businesstipin
Fran.e.He's havinglunchwith his coll a gu, Talk about your past experiencesof extreme
olivierM n ad. Listento th i r conve'sation,
thenanswethe qu s tions. veryhot wcalher
1 Whafs th n] ; ltherLikeloday? vcrycolo wcalncr
2 Whatcityare the colledgues in?
I Whnfs the Mislr.lT
4 WhJt'sthe !!.alhelike in LondontodJy] 5tong
W Ids
compLetethese sentencesfrom the convesation.

Put th v r bs in the colCt
tens. USEFULLANGUAGE
1 Il lil)lil ncalyeV r y dnV|.1stW e k' 1r.'n)

I You sornelmcs one olwo wet
It ainsa lot in the UK in April.
days. fgel)
|t'5oflen foggyin NoVembe.
Th sun todiry'that'sthe m. n
lhing.5h',d
The Wa]le wilh our boll|cof It'sfreezing.
It'ssnowing.
hereonc before'abolI two
fhe weathet in the past
Before,whenI Livedin P.rls, aln'ay! |t fanedlastnight'
Itwas windyyesterday.
/ a coldW nd' sorn t imes'.ge'
8 App.rently,
it ther at the
lt9
10 Progress
TheBIGquestion
pIil||l]lj
g0i |)itl!]cl. ilIitl p|ane lhe747?This
biggethan question'
is a moreditficu|t
In the 20then|tlly.
Because deve|opmento
olhehiohcosls'the newp|anesis
|eW astct.furll]0|, a|]dhIqh()|' Btltt0(lay. a b|]siness'
a danoeous
new worclis in th(]lir:cheapol''Wh'11 d0es
Aibuslhinks
bigqeris better,
andis spending of
bi||ions
t h i sn l e a n o Ip | a n eisn t h ( 2
] 1 S t0 t ] l l t t | i|lyn'( l
eurcsonltsnewA3B0 supe Jumbo. with550seats'But
for tlretw0 biq c0rnl)iLni(-'1j tharInak('llt0tll: Boeingthinksits747stillhasa flture,anddoesn twantl0
spendbl||ions
odo||asona new'larqer mode|' Lagep|anes
A i r b L rasI i i B o e i n q ' 2
area biqpelcentaoeobothims. business,A1pesenl,each
0npaper'aneasyWaytomake thecosto|ying|owerist0 company hasabout5090 otheWor|d market0 passenger
build
biggerplanes.
onelargeplane
with,say,400seats, is p|nes'|ftheA3B0is sae.e]iab|e
andmoreeconomlca|1han
essexpensiv1o|y
thant\]vo
sma||eones!'lilh200seats' lhe747'lhenAirbuscanbecome themalket |eadetBll ithe
ThisWasWhy. in1969'
Boeinq tsfist
bLri|l 747J!mboJet. istA380hasserious pob|ems
technica| or,Worse'saely
400passenges'
or Boeinq.s
more modenJumbo.lhe 747' pob|ems.thentheulure oflhesuperJumbo - andthe
400, good
stillhas sales Bulisiteconomicalto
today. buida futue _
oAirbuss inquesl]on'
Read the article. use a dictionayio h l p you. concodeWas Very fast, but cost a lot to
!a Then und linthe coectwords so that the fly. lt wasn'tvery
sentencesae lu. Planecashes are lare flyingis a Very
way to travel.
1 The AjrbusAl80 is a very largelsnoll plane.
]n the air,technicaI problemsae
2 Today,the f|s|747s aeqi|emadenlo1d'
3 The A380 proiectis cheaplexpensive Wantto aiveon time'they
Passenges
4 Boejng/'isn,t buildinga neWsupeJumbo'
5 Aib:s nas hal|othnd othe wo'dna||et' NeWp|anesae . Theycost
billionsof dollarsto develoP.
Fitt in the gaps with the adlectives.
to land whenit's
dangerou5 dificult economical easy

expensive cheap low eliable safe l.eIplo 'n|.ea lot o'ob. qLi(e
8 (orpuLe.c
for pilots.
want
1 Airlines Lrt' costsandpassengers Vocabularypactice-.' Page 103, Execise1.
want tickets.
Pogress
1o
E a Fitlin th gaPs.choosefromthesewords. Make sent n ces using comParativ s .

1 theAirbusAl80 / large/ the Boeing/42 .
cheaper easie larg
more/lessdangerous / /1,, tti L ui, t..,\t)i, /,t.,J., /l t,a!t l l !, 8,,, i,,,1 7.t t
moe/lesseconomical 2 the 747.4aol nodenl |he ||5I747'
moe/lessdifficuIt
more/lessexpensive
3 modernpLanes
/ economicaL
/ otderones .
1 |t's|e55expensiv '=
2 ts bigger= lt's 4 air travel/5afe/ oddlrave|'
3 The cost is higher.: lt's
5 flyinga p|ne/ difficu|t
/ divinsa car .
4 lt's safel : lt!
= lts
5 t's less difflcult. becauseof complters.modenplanes/ easy/ f|y'
|t costslessto use' = t'5
8 work with a Partne.

compaethe5 products'
103 check your ansv.s.List n
and ePeat.
wrlte the lrregular compalativesfor th s e

adiectives.You can f|nd them ln th text.
1 (+)rar z 1 + rg o o o
I (+)bad
104 checkyouansw r s. Listenand

r p a .
pa 105 she|ley spears woks for th ailine| t tt.
List n to her giving a pesentatlonto hcotleages.
what ae th advantag s and disadvantagesof
class? wlakenotes in the chart.
Shortadiectives 0lsadvantag s
cheap) cheaper
fast ) fast
(+)difficult) more difficult

(-) expensive) less expensive
can yo! add anymor advantag s /disadvantates to
lreEularadjectives
the Ch6t?
good) better
commUni(alion
pacti(e
2a.'') Page85. WokWith
fa|) frt]her
t||an
TheAirbu5A380js b|g8ethanthe USEFULLANGUAGE
BoeingI47.
Planesae5afernoWthantheywee'
The new modelis moreeconomical, but lthink
it's less reLiable.
e G l a m m a Ip a c | i ( e' ' ' ) P a q e l 0 ' t ' I x e l ( i s P 2 . TicketsaLesare bette/Wose than |astyear
The disadvantage is the highecost'
The advantage is that it! cheaper.
E" Read tharticl . circle th coect
I Ryanairis:
a a lageair|ine
Cb)a low costairline.
2 Wherestheremosl competition
betweenairlines?
a long flights
b sholtlights
I What'san advantage of Low.cost
airlines?
a cheapfaes
b big meals
4 some peopleprefehigh.speed train5
0ecau5e(neyare:
a cheap
b convcnicnt
5 Seatsin TGVlrainsare:
a comortJble
b srnall
b completthe sent n ces with

supLatives.
ljse the anicl to help |fbig P|anesarthe sf s t wy to trave|,big air|inesarc not lhe
safest busin s ses. In Europ,the |gestcompanies,ir France.
KLM' BritishAirwysand LL]fthansa, aelndingit difficuhto make
1 Tl]. n,i''| Wayto taveLs money from shorter|ights.The prob|emis competition
by pLane.(safeJ in the air,and on the ground.
2 The TGVis tairl Low.costair ines,suchas Ryanar and easyjet, arewinnrngmore
in Euope'(/JtJ and rnorecustomerson shortEuropeanroutes.Most flights n
Eurooeae|essthan]'ooo km' so there,sa |otoi businessto W n -
] AiFance KLM ]s
and ose' LoW.cost air inesotendon'tflyto the nearestairPortsto
ailinein Europe'/.1rgeJ
b g cities,buttheirpassenges are happyto trave|furtheout of
4 PeopLeoflenwant lo buy townto gei the cheapestfafes.And whentheypay peanutsfor the,
tickets.{cheapl
5 sone people Want
WAV IO
106 List n end chCkyou answers.
I|a'!e|.(convenent)
Low.costa]linesoflenhave
fares. Superlatives
seal5ae Short adie.tives Lonq ocljectives kre9ulaodjectives

in fl5tcLa55'(goodJ the cheapest lhe nost expensive good) the best
|e fastest lhe least convenient bad ) the worst
d Grammaplactice.-)Page 103' Exer.ise].

Progress10
tickets,cl,lstomes are aIsohappyto havea quick

snack froma Packet'o no food at a||'insteadof an
in.lightmea|'
There's competitioron the ground,too. Peoplewho
wantthe mostconvenient jouney'
therthan the| a st
e)(pensive fare'oftenfind high'speedeins are the best
weytotave|' Euope'5fastesttrain'the FrenchTcV is
thequickestway to get from city centreto citycentre
onmany.outes- Ther arenowintelnationa|T6V Iines
btween Paris,London,Bt]sse|s and co|ogne,and there
. p |arsfor newoutesand fastel nes' comPared
vithmostP|anes,the TGV a|sohas b gger'nroe lm Listenand rePeatth s e sentenCes
comfortab|e seats- b t ter foWorking,ol watching fiom th conv sat|on'
(owsgo pastat loo km/h. 1 agree.
2 That'slUe'
3 'm not so sure.
4 ] peferto f|y'
5 Youte righl.
6 | thinkit.slhe wostWyto tav l '
c vocablay pa.t|ce.-' Pag 103' Exerc|s 4.
commun|cation pract|.e29 ..' Pa8 85.

wolk with a partn .
,a comparetavellingby plene'tainand car.

what ar the advantagesand disadvantages?
Giv youropinionfol achof these
situations.
. a onedaybusiness tipto another
city
. a weekat coneenc in anothe
cily
. a holiday abroad
USEFUL
LANGUAGE
a lo7 |'istento two businessp o ple
E
talkingon a plane.Theytediscrissingways Ithinkthisis thebestwayto travel.
of tavelllng
fomParisto Frankf0tt. Do thy Yes,I agree.
a8ee(A)or disagre (D)?writeA or D in
the boxes. Ithinkyouteight.
|'mnot so sue.
1 Flyingis alwaysthe fastesl. u7 I p f erto 8o by train.
2 Thetrainis the most convenient. tl Thisis thecheapest option.
3 Th traini5 the cheapest. tl
4 Divingis the wost' u Yes,that'strue.
Whatdo youthnk?
TIM E
our
, . r,: tl
., .r!. r-] - -
+=
l- lI. .
rr ,- ra r rr --
! -
. i,, r. r. ---
-
r--
-e I
3
I

Ia Look at the airPotscr e n. complet the

sent n ces with words fomthe scr e n.
I The flightsto ,!,r,' ),'L
and
alen'tlate.They'r
2 The flightto is late.
|t's by ]0 nlnut s '
I You can checkln now for the flightlo
. The checkin ls
You can'tcheckin for the fllghtto

. The checkin is
5 Thee'sno f|ightto Ea 11o Listen to a passen8 r ch c king in for a flight'

Answ the question..
It's
1 What]dentification does the nanhave?
6 Fothe flishtto ,go
to D10 2 Doeshe get a windowseat?
7 The passenges are gettingon the 3 Why ls the planefuLl?
planeto 4 s the flighton timel
5 Doesthe man haveany luggageto checkin?
1o9 Listenand chckyour 6 Whichgatedoes he needlo go to?
7 Wheleaethe shops?
Progress10
."rl
b FitLin th gaps in the travelvocablay.
l"; boding bief card

hand set
Ouestiors:any
Do you haveany information
aboutthe
ide||i|y n 1{ flight?
) 5ea Posi tive sentences: some

luggage Th r e are some passengelsat the
5 Suit check-in.
6 Negotivesentences:
pass no o negotlveverb + any
I have no hand luggage.
lto Listento th Conve.ation
in 2a
I dont have any hand luggage.
againand checkyouansws. ThenPracti5
sayingth wordsin 1-7.
practi(e..')
d vocabulary Page104,Exe(ise
5'
work w|tha partner.can you countthes g Glammapactice..' Pa8e 104, Exerc|se6'
thin8sor not?Writ the wordsin th chat.
practice
communication 30.stud n t A ..)
suitcase luggage ticket identification Page85.studentB ..' Pa8 92.
identitycard infomation
Talkaboutyour bad ol funny x peri n ces o|
counurre UncountabL
by plane.
tavetting
I - somo
oryolul son (noptua|)
l
/:tt:LL,t: . cancellalions
. lost luggage
. misling a flight
. i o r g e t t i n gy o u r t i c k e l o p a 5 s p o l
f lto Listen to th conversationagain.

l'|nd r l|nethe wodsyou hear in these USEFUL
LANGUAGE
lent n ces.
ls the flighton time?
7 Da you have some/anylnoidentiflcation?
N0, it's delayed.lt's40 minuteslate.
2 |'mafaidth e are 50ne/ony/nowindow
Thee'sno flightto Jakartatoday.|t'5
! a ts Iett'
canaelled.
3 Do you have sonelony/no llrggage'l
The flight is bording now,at gate 89.
4 50 you have somelory/noluggageIa
Wouldyou |ikean aisleseatoa window
seat?
5 No, I don't have some/any/noothet bags.
Do you haveany lugggeto checkin?
6 ê|heesone/ony/noshops after th
Onlyhandluggage.
secuitycheck?
Hee'5 your boardingpass.
7 lhe|e aesome/any/noshops over ther '
lor
r, Plans
s q uencIn8anddi5cussIng
Prior|ties
fDill
Ea l11 Kisti(otlandis phoningh

Coll gu , Akio soga, in Tokyo.List n to th i
112 Listenand ep a t the sentences'
1 5ha||we plan the neeting?
conv sation and filL in th gaps.
2 Whcc5hallWe ncet?
Kisti so' whereshallWe rneet? I Shall comelo Tokyo?
Akio Um '..Well' can cometo youoffl.e' 4 Whensh.lLI caLlyou?
or you can corncherc,
5 Lets ralk again.
Kist|WeL|'you tame her |astIim ' 5o
6 Let'sdo lhal.
Akio Yes.oK' Yedh'thenyou can neetouT
neWdesignmanag t i Making suggestions
Kisti oh' y 5 ' Good id a ' oK, so r
a tn Tokyo. sha|| + |lw. + ininitive
Akio oK' Hon]manydaysdo We n e d7 Shall we meetnextmonth?
Kdsti Hmm ...good queston. shall IcalItomorow?
Akio ' th me t ing' Wheeshall we meet?
first?Thenn] can deciden'hento rneei
Whenshall ] phoneyou?
ano now longwe n e o '''
Krisli Yes,OK.
kio wrotea Ii5t,this morning'othe things L t ! go now.
ld like to look at withyou. Letls meet next week.
Kisti Right'Good' (Let's= Let us)
Akio So, um ...weLl,/ 3
it to you?Thenyou .an l o o k a t l l , a n d w e
can taLklaler.
Kisti Yes,0K, good idea.9
10 c pactice.-)Page 104, lxecise1'
Gammar
thal.
Akio l'll sendll now And 'll calLback,!rn .
When,, rz you?
Kristi rl a g a r nI n an
Akio 0K, fine.Bye.

Ptans11
wokwith a partn r . Makesuggestionsabout Put the wordsin odel|ak sentences.Then

thesethings: putthe sentencesin the coect
odewr|te
. go for lunch 1-4 in the box s .
everybody/ email/ finally / detaiLs / to / the.
f) Fn'r//11,
t,,,,ri/
/lr ,l, t,rik t,, , ',,,11,,,,1,1.
eeting
/ book/ then/ a / roon .
. discussthisnow
. decidelate ll
l a l a||/ first/date/
|hel ofl aange
. puton (heagenda meeting / for.
u
Ea 113 List n to Kr|st|and Akio plann|ngtheir
m e ting. Put lhe |obsin the correctordel wite
that/ fte/ agenda/ prepae
/ the.
1-5 in the box s .

!
l15 List n and ch c k your answ !.
!otr
f vocabulary Plactice ..) Pag 104, Execise2.
116 Listen to p o pl agreein8 and

E a Startworkon the sales brochure disagre i ng. Fill in the gaps. hen practise the
.onversationswith a partn L
{
1 A |tt veryimpotant to checkthe dates'
O b Check the prices. B \es, I t,l'11
2 A The designof the bochure is a smalliob.
+
B Imnot aboutthat.
! c Choosethe photos. 3 A I thinkyou?ethe best personfor the job.
I B I m s o r r y, agree.
4 A shall We caL|to findout the lalestfigues?
D d Talkaboul new products.
B That'sa good

communication Pactic]l -.' Page86. Wolk
fJ e Lookat lhe websitedesign. with a partne.
1
USEFUTLANGUAGE
tl' Listenagain.Aethesesentences First,let'stalkaboutthepholos.

tru ()or false (F)? Then,we candlscuss thedesign.
Next,we cantalkaboutthewebsite.
1 |t! imponant
to Workon thebochure- E
Aftethat,|et'sdiscussneWpoducts.
2 choosingthephotosi5 quiteugent' !
shallwecheckthebochue befole
3 Thewebsite
designis a smalliob. tl theprices?
aboutnewpoducts
4 Ta|king is veryurgent.! Themostimportant/ugent iob is
thebrochue.
l14 PRollUNC|A|o|{ Listenand r P eal.
Underlinethe stressedwordin eachsent n c .
1 fs urgent,
2 |t'sqUiteugent'
3 |t'sVeryusent'
4 lts important.
5 ]t\ quiteimpotant.
|t'5veryimpo(ant.
-l
Futurewith9oir9 to
obiectiv s
I !
'm goingto discuss
theplan.
He38oingto talkboUtthepoject.
They'retoing to callthe supplier.
Questions
Whatareyougolngto talkaboutat the
meeting?
Areyou golngto discussthe website?
No,Wearen't/ We'r not8o|ngto taLk

aboutthewebsite.
d .'.>Page 104' Exercise].

erammarpactice
Ea 117 Listen to Kristi Cortlandtatking to Ea 117 List n to la again.Fill in the gaps in

the extacts.
h manase'simon Mitls. They.redisCUssing
Kristi's plans. Are these senten(estrue (f) or Extact1
false (F)? Kristi Er ''. We}o8oingto |ookat thc Websit '
1 Krlsr'sgoingto neet Akio n Tokyo I Simon Right. w.ntedto ask you aboul lhar
2 Theytegoingto vrorkon lhc tnglsh What'sthc l /,l'l for the l^, b site.
L]
I K r i s t i !g o l n gt o c h a n g el h c w c b s i t e l Kristi Well' wanl to changclh d s g|' Un..
4 5he'5goingto havc the !,]cbsitready Simon Cornpletely?
L Kisti I thinkWe needto makesome b]g
t S h c s g o i n gl o s c n dS l m o na s . h e d u l e . I changes,yes.
simon Why?\ryh.t'5 th ''' What'sthe
can you complete the s n ten(es from the
conversation?use the coectfolm of be Kisti Well'We needto makcit easierto u9e'
+ going to. Llm...thit's lhe mainl
L YoUi1.l,,Lt|r rn e t Akio' Simon Right.
2l talkto Akio nextweek. Extract 2
look nt the wcbslto. Simon OK, good.Whenare you goingto haveI
ready?Wht'syoura dat ?
' Whe| you hav site onLinethis year''' befoe(he end o

lhe year....Thats our 6
118 Checkyour answers.Listenand Look at the tanscriptfor 1a on page 125 ad

epeat. check you answers.
Plans 11
practice..' Pag 105,Exercise4.

c vocabuLary b R a d the m ails again. Then maksentencsabout
Kristi's plans. tls. 4orr9 to.
!a Readthe emails'wh r e and wh n are Kristi
andAk|ogoingto m e t?
1 Kisti/ at Naritaaiport.
Kristil:yn,q L, irrivt it Nnntn Ait L,rt.
2 She/ to the hotel.
os B
I She / at the New EmpireHotel.
HiAkio, 4 krcL ano Akro/ on Wednesoay

eveni"g.
| |ookfowardto seingyou .n Tokyonext
week'My f|ightarrivesat NaritaAirpotat 5 They/ dinne
17r10 on Wednesday. I'mgoingto takea
taxitothe hotel(l m stayingat the New They/ theirideas.
Empire). lthinklhe kip takesabouthalfan
houlso if you like,we can meel in the
even]ng. sha||whavedinner? 7 Akio / a tab|eat the |estauant'
llhinkit'sbetterif we startdiscussinglhe
websi|e beoe we 9o intothe officeon I They/ at the hotelat 7.30.
Thursday. lt'sofleneasierto haveideas
ou|side the ofice'
Regards, pa Whtaeyour plansfor nextwe k ? wr|tefive things
Kisti you?egoingto do.
E
Workln paks.Ask aboutyour partner'splan5for
HiKristi, nextw e k. Takeit in turns.
Yes I agree.Lets havedinneron Wednesday A Whatareyougoingto do nextweek?
anddiscussourideas.I knowa good B 0 n . . .I ' mg o i n g1 o . ...
restaurantnearlhe New Empire,so I can
booka tab|ethee,sha||| meetyou al the
practice32 ..' Page86' wokwith
communication
holelal7.30?
a partner,
USEFUL
LANGUAGE
e0! goingto discusg

We'e thepoject nextweek.
What'sthe plan/objective?
o B oUaim/tagevgoalis to finishthe Wok
today.
DeaAkio
OK,fine.See youal7.30.
Kristi
TIME
OUT
Da 11. Listen to Kristi Cortland checking

into a hotel in Tokyo. Fill In the gaps with
c
"' listen again to the conversation.
What does KristJ need to write on the form?
numbers.
Kristi is staying for 3
, She's in room
nights.
d Now look at the transcript on page 126. (an

3 Breakfast is from am.
you change 1-5 to make sentences from the
4 The number for room service is
conversation? Use have got
5 Akio Soga is coming at pm.
1 I have a reservation.
b listen again. Are these sentences rV1'!pd cl r(...nvtifi~n,
"'
true (T) or false (F)? 2 Do you have a pen?
1 Kristi is in a double room. []
3 I don't have the number.
2 She fills in a form. 0
3 She knows the account number. 0 4 We have 24-hour room service,
4 She needs to sign the form. 0
5 The assistant gives her a key. 0 5 You have a message from Mr Soga.
6 She wants a wakeup call. 0 -- --
e 120 Check your answers. listen and
repeat.
.. ,
Plans 11
v o c a b U I a r yp r a c l i c e . . ' ) P a g p r 0 5 . E x e ( i s e6 '
122 PRoNUt|c|AT|oN
Listn and epeat.
Tryto use the aameintonation.
I've got a creditcard. -J
1 Couldyou flll in this form,please?
He's got a message.
-.',
2 Wouldyou lik a Wak up cal|?
.
We havent got a eseNtion. I Could checkout,please?
She hasn't got a key. -
4 can I pay by creditcad?
Questions
Haveyou got his numbe? Pactisethe conv sation fom 2a in pairs.
Has the hotel got a restauant? chang oles.
communicationpracticell. StudentA . .>

Page86. StudentB.-) Page 92.
f Grammarpractice-.' Page 1o5, Execise

5. Talk about your best and worst exPeience.
of staying in hotels. Why were th y good
obad?
USEFULLANGUAGE
Checkinginto o hotel
|'Vegot a reseVat]on.
srngle
A doubleoom.
twin
couIdyou fi||in thi5fom,please?
Canyou sign this?
Put yoursignature hee'
Here'sthe key for your oom'
!a 121 Kisti i. at the hotel eceptiond s k.
Listen to her convesationand fiLl in the gaps.
Wouldyou like a wake-upcall?
Klisti '^4oning.could checkr .,l,/ Checkingaut of a hotel

please? Couldlcheck out,pLease?
Receptioncertain|y'
Roomtheeone fiVe' l\rly
company's payingthe bill.
Kristi My company's payingthe I iust have to pay the extas'
I just haveto pay the
I had some oangejuicefiom the minibar.
R C eption oK' So' one phonea can I pay by ceditcad?

Kristi Yes,And some orangejuicefrom
t h e5
RceptionYes' That'sall. oK. So
one thousandfiVehundedand fifty
yen,please.
Kristi Can I pay by 7 cardl
Re.eption 0f course.
Kristi a you are.
ReceptionThankyou.
,'
Sales
Toreador Sports
Third quarter results 'on track'
The sports clothing end equipment store, Toreador,
reported good third quarter results today.
The company's profit increased by 38/. on the second
quarten Mervin Clay, the chiefexecutive, said Tore{rdor
is 'on the right track'.
MR CLAY SAID, 'When I Now we can think about

came here two years ago, I o p e n i n g n e w s t o r c s .A t t h e
had one objective - stop moment, wc havc no 'inal
l nahing llpniLtE monoy and targct.Our aim is to opon one
start making a 2prolit lloss. new storc at a timc' It's bett r
My first goal was to improvc to pr1)gresssbwly and makc a
sptofi! lloss, lhan
busincss in the stores wc had. srow fast
w e s t o p p d o p e n in g n o w and',tltal,/lr-'sc money.
stores, we worked hurd M u n a s o r s m a k c t h ei r
j'n.rc.l|. bisscst mistakes whcn things
to //e.r".ls. sa lcs
and cut costs. And we a|o goin]wol|. l'm not saying
d i d t h a t q u i c k l y . T o d u v .w e wc're doi s well now. But
have thightIlouar c,,sts, wo'ro ot doins badly. Wc're
shith(t ll,)u'et sol(,s, anrl .r on tho ri]httmck, lnd wo're
(grxldlal proitmalgin' Woic aiming to stay on thc right
',lol,Igli.)si'l,money a!..tin' track' Wo,ro not soin]to try to
run bafora wo can walk.'
!a Readth fistpatagaph
the questions.
1 WhatdoesToeador
of the art|c(.
5e||?
Answer
tI
2 Arethecompny's
results
betteror wose
thanbefore?
can you completethe text?|Jnd linethe
Colectwordsin the eticte(1-9).t|s a
to h l p you.
dict|oary
123 Nowlistnto Mervinchy speaking
at a pessconf enceand Ch c k youanswers.
72
Sales 12
Matchth wordsfromthe articleto the work |n pairs.Discussth s e s n tences.

definitions(1-9). Aethey kufor you?
I Workhadeveryday.
Costs decrease impove increas lo55 ] pef r to wokslowlyand qujet|y.
margin profit quanel sal s
lworkwellin a team.
1 Smonths=a liltttnl
I so|VepobIems quickLy.
2 to makenoney= to maKea
I t0 lose money= to makea Ea 126 Listento two storemanagers
fomoreado 5pot5talkingat a company
4 how mucha companysells= conf r ence.They'red|scussinghow bUsiness
5 Whata companyspenos: is going.Ar th s e sentencestrue (T)or
to g t better= to false(F)?
7 o/opoflt= profit 1 At theViennastore,businessis
8 to go up: lo gettingbelter. lZ
9 to go down = to 2 Laslyear,businesswasverygood. l ]
3 Lastyear,the pofitmarginwas |ow l]
l24 check your answers. List n and
rep a t' 4 Lastyea'bothstoeslostmoney. tl
5 Thisyea'costsaeinceasing. | l
f pactite..'Pag 105,Execise
vocabulary 1.
127 Pno U c|A|oListenand epeat
the pa|rsof words.Are th und . lined sounds
!a Make true sentencegabout Toeadolspots'
Undr ne the corr c t advebs' the sameor d|ffer n t?
the same diffeent
l At the moment,Toreado i5 doingquite
1 lose Lost ! 14
n
bodly/well.
2 AfterMc|ayjoinedthe company, his peop|e 2 money company ll
wotked badly/hard. 3 impove cost lt L]
3 AfterivlrClayioinedthe company. business 4 pofit product ll L]
ifi paved s lowly/quickly' 5 SIOW SOld r-l r-l
4 ['1 clay thlnksit'sbett l for businessesto 6 dorng gorng L] L]
gowslowly/ost'
125 L|stenand (hckyour answers.

Communicationpractice]4' stud n t A -')
Pge87' studentB .-' Page92.
Pract|sesay|ng the advebsin 2a.
How'sbusinessat you
Talkto a patne.
I Adverbs of nanner company,oanothercompanyyou know?
Most adverbsonannerend in .ltr
LANGUAGE
USEFUL
quick) quickty
How'sbusinessT
These adverbs of nanner ore ireqular: We?edoingwelVbadly at the moment.
Sood ) well Salesare increasing
slowly/quickly/fast.
had>had (no change) We madea profit/lossin the last quarter.
as, asl'(no change) w made/lost $5 million.
Thingsaeimproving / gettingwose.
c pactice..'Pag 10', Exer(ise2.

Gramma
173
Readthe artl.leand answethe quest|ons.
!a to h l p
a d|.t|ot|ary you.
use
l Whyaeprofitmagins|owjn supermakets?
2 Whydo supemaftets earna lot of interest?
I Whycanbigsupermarkets sellgoods
.heaply?
Filt|n the g.ps w|thth g e wodsfom
the artlate.
compete competitlon competitive

demand dis.ount goods
competitos
1 Wetenottheonlycompany in themaket.
we havethr e L!D|,|tit,rs
2 A |otof p o p|eaebuyingtheproduct'
There'sa lot of for it.
3 A lot of companies sellthisproduct,so
th 5 a lot of
4 Thercaea lot of companies in themaket'
It'svery
5 Wesellthesameproducts as them,We
withthem.
oJ supp|ie 8'vesLs a t09" i'we
buy2'0o0poducts'
7 | don'tknowtheirproducts. Whatsortof
do theysell? Demandisn,la prob|em Peop|e
fol supemarke|s.
alwaysneed groceries.Bul slronEdemandmeans
128 ch c k youansw s. L|stenand ronEcomP l ition'And whenyoul compeIiIors
5eI
epeat Ihesameloods as you'theeson|yonway |o
compete:sellcheaply.
F|llin the chatw|ththe wods
PRo||u|{c|A|o||
Lowpricesm a n supermalkls on|yeana sma
fromlb.
marinon a |otoflheEoodstheyse||'Buttheyhave
anolhe.slralelyolmakin!money- theyse||prod
o b ' oelheypayforIhem. Moneyfromsa|escan a n
Oo lnleesl in thebankfol we k s, some|imes months'
beforeslorespay Iheh supp|irs.
o{,
And supermalkels compaed
hveanolheradvantage
oooo withsma||rshops' theyolderIargeqUanliti
Because
ooOo fromsuppliels,lhey biEdiscounls.
canneEotiale
solhe biggesl
supemarketscanse||allhemosl
e vocabuhrypractice-' Page105,xercis3.
rea||ysuperma'k l s? Ar slronl
Bulare supmarke|s
D|5.u55the qu.stionsin th last paragr.ph compelilion,
bigsloresandbigdiscounts alwaysgood
of the artlcle.Whafs your oplnion? nd fol thelelaiIbusiness?
forcustoms.
Sales 12
much/manyrque5tlors
We use fiany with things we can coun[
HoWmanystoes/prodUcts/competitols
We rse much with things we con l

count(uncaun(oble nauns).
? HoWmuchdenand/competition/di9count
is there?
Note:We LlsemLrch/manyil ql]csion5

and neqa ve senten(es.
C'inrnraIpra.ti(e''') l,irgc10' txl|ci!.4-
C o n r m u n i . d l iporna . t i . e1 5 .S l u d c n 4l . . )
P i r g ea 7 . 5 l u d e n 8l . . ) P a g e9 1 .
129 Listento a manage and a buyer Ta|kabouta market/indUstry

om
the bol
fromToeador sport5discussingan od r for (or one you knowwell).
some T-shirts.completethe infomation'
1 N ! l r ' b I lo l p t o . L l . l so d o f t ' d :) r L ' t ] food softdrinks mobile
clothes/iashion
2 N t l l r ' x ' l( j |\ | 1 ) (1, !0 1 . s Il l r ( , D r o ( ] t ' ( | :
W l r . r l lsh c b i g g . s (l o r r | , I r V
i r 1 h , n' r , | | k r l ]
I S . r l f \t ) r l ( ri 'f s l o r (\ :
'/, (
W l r o. r c t h . . o f r p n l lly o r r t ! ' 1 i 1\ lr )
4 P r o lI n r . | l J|t 0 r t h | o r ( l c r :
! llrf rr,ll(cl vfry .ofrt! l I vr,l
5 ! , l . I x i | l r t(r]liltl(( ) t | | l(1)l b i q o | d c s :
\ d c n r . r di n c r c . r s i of tr ( 1 . . r ( , ri rl lsl
L i s t e na g a i n a n d c o m p l e t t h e q u e s t i o n s f r o m
the conversation. Use nuchlnony.
USEFI]L
LANGUAGE
1 \ o ' h a \ | , ] j , ] , l I t t I T t h r t s d i d W . .o r ] { . /
2 B I l \ i ' l ' c W p r o d t ] c t s' o ! ' r \ | / a n It o l c ! t
How muchconpelition i5 there?|s the
A 5u('. llour s t o r e si r e rnarket V r y comp t itivl]?
w o s . L L i n !ltl ' ! n r i n a Whal companiesdo you .ompclew lh?
I B I s r ( h (rr I) P ro (Iu . L Do you havemanycompetitors?
A llmm. Ar. wc m,rklns prolll 5 l h e em u c hd m a n d a l t h e m o m c n l ?
4 A l l d W h . l n b o u I b i g g e r o r d e r s ?H o ]
d s.o!fl can we getl manyproductsdid we order?
Ho!.v
5 B l h n k W e . n | g c t m a x i m u m2 l r % Whendld we oderthe goods?
d i s c o U n to n r e a | | yb ] g o r d e s ' How mu.h discountis there?
What'sthe profltmargin?
How muchdo
Thafs thc question.Do
rnomcnt? W earnon th poduct?
p o p c Wantto buy T 5h rts
lnWlnlc?
129 List n againand checkyour answes.

a Dbcussthes questios.
E
Whenaethey?
Doyouhavesalesin youlcountry?
of
Whataetheadvantages/disadvantages
Inyouropjnion,
in thesales?
shopping
b fitl in the gaps 1-7,
We acceptatl
majorcredit
z
SPECIAL OFFER
THAtiK:JoUF0R sHPPING
UITHUS,
PLEASEKEEP gDUR
s
13o checkyour answers.L|stenand ep a t. Whenyou pay by ceditcad,you signyou

nameoput in a pin
o wokwith a partner.can you fill in the gaps in sizes of T.shirtsae srnall, ' Larg
the sentences? and |age'
Peopleoften on clothesand
cash change cheque extra medium shoesbeoe they buy them.
numbe ty
131 CheckYouranswers.Listenand
|n a shop.you can pay Witha creditcad,With epeat.
a d1qlL!. , o wi|h
vocabutarypractice..' Page10, Execise5.
Lfsomethingcosts 1 5, and you pay with
a 2 0 note,you get 5
Sales 12
133 Pactise'aying the setences

!a 132 List n to five conversationsb t w e n
customersand shop assistants.ciCl th corr c t in th 8rarnmarbox.Listenand rePeal
6amma practice-., Page106,

1 The priceof the T-shiftis Execlse6.
a f3.oo aDf13.oo c f3o.oo
2 The UK shoesize is Communication praatice36 -.t Page87.
a9l b10 c tol wotk with a patner.
3 The pic of the Watchi5
a f95'50 b 95'9a c 99'5a pa 13{ Listento two p o ple g|ving
the|ropin|onsaboutshopping.Answe
4 he.Ustomerchoo5e5
the qlestions,
a blLre b pink c yellow
5 The custorner givesa P r son 1
a signatueb pin nunbe|c bank note 1 Howoftendoesshego shopping for
clothes?
l32 L|st n again. tt|n th gaps with il',s, 2 Doesshebuymuthon 5hopping t.ps?
thot, these or those. 3 Whendoesn't shelikeshopping?
1 A Do you needany help? Peson
2
B Yes,how muchis ltli T.shi(?| can'tfind 4 Doesshelikeshopping?
the priceon it.
5 Doesshespenda lot of moneyon
A E..' Let'shavea look' 5 it, there? clothes?
2 A Excusene.|'njust |ookin8at shoes. 6 Doesshebuyclothes andneverweaT
|'ma 5i, 45' Euopean slze'What's them?
in a UK size?
I a ...ld like to look al a walch,if I can,please. Whlchof the two peopteis mostllke
B sue' you?
A t's one there.at the back. Talkaboutyourshopplnghablts,
8 one hee? you LikeaboutshoppingT
Whatdo/don't
4 A Hello.CouldI haveone of , please? Doyouprefershopping aloneor with
B one of , here?The bacelels? S0meone?
5 A Can pay with credilcardT Wheedo youliketo go shopping(local
B Yes'./v d(,Ppl ' T'afs fi.e' shops,bigshoppingcentres,
out.of-town
makets)?
stoe5'
Look at th transcriptfor 2a o page 127. ch c k your
USEFIJL
LANGUAGE
th|s/thse' thevthose
Id |iketo look at thosebracel t s.
Thingsthat arc verynearyou, or nyour hand: What3thatin a lJK siz ?
Sfugulai Howmuchis thls shirt? I'ma size forty,European size.
Plural: Ate thesejeansin th sale? Couldltry it/them on?
I'll havea red/blueone,please.
Thingsthat a|e fuftherfomyou, that you
potntat: CanI paywiththis creditcard?
Singular I likethatmobilephone.
Plutal: CouldI haveone of those
sandwiches, please?
177
practice
Communication
studentA: w l com studentB to yourcomPany. Tak it in tunsto offerand ask for drinks.
Thenintroducestud n t Bto studentc.change
oles. A Wouldyou |ikea dink?
B Yes,please.
CouldI have...?
stdntA
Name:John/lane
Costas
Company: AMK
StudentB
Name:Mi.haevMiche||e
Pake
Company: IST
stldent C
Name:christophelrchstin lrlay
Company: EID
Take|t ln tunsto ask andansw wh r e youl from.

Usethe c|t|eson th maps.
A Wheeareyou flom?
B l'm,.,. stud n t A
A Where3...? Erahange
numbers
wlthStudentB.Writethe
B lt3 an,..,near.... numbe15.
A What!you... number?
hd
B t t 3 . ...
A Sorry?
B lt's....
A So, ....
B Thatl right.
-l StudentA std n t B
'l
Tel: 0579 4367544
rV' Mobilet 0634459A771 Mobile:
$:' Fax: 05796670035

email: p.james@ddk.ukemarl:
.rg'
communication
Dracti e
Takeit in trnsto ask foand say the time. StudentA

Ask and answerquestions.Fill in the chart.
Where...come from / live? What company...own?
Company
Hn5Bauer Be|.n
sandycoh n
cIaifeGanie. Zurkh
El c trina
Practisebuyingsncksand drinksin a caf.fake it
in lurns to be the Cuslome
and lhe as5islan
A CouldI have ..., please.
B Anythingelse?
No, thanks./ Yes, ..' . Lookat theexamPle.
Thenmakesimilaconvelsations
B ..', please. for1-5.Usenegatives
forundeLinwolds.
d
I get up / 6.00,
3nlckt Ddnk3 l/early.l / 8.00.
'eo A I get up at six o'clock.
3./lo l .ao B l don'tget up arly. | 8et up at ei8ht.
g g sanow|cn 3.Go oransejuic6 l .eo 1 We/ cotre bleak/ 10.00.
e3.to ..o We/ cofEe breaks.Theomce/ have/ coffee
3 .ao
machlne!
a.lo
| / monin8pe6on.
burger &'o
l/ morning pe6on.
hotdog l..o
Peoplestartworkearly/ this country
They/ statealy/ my CountryBut/ wo* lat .
Peoplework|ate/ this country. We/ v l lins
people!
We/ morlingpeodel
Student
A My boss/ finish/ 8.00pm.
qUestions.
Askandanswe Fjltin theChalt. ly boss/ workl4te.She finish/ 5.00.
Where...live? What...do? Whatcompany ... sorry/ lat .
Wokfo? Wh r ...work? Howdo you spel|that? Late?You/ late.
l/5minuteslate.
om ,o Company Place No pfoblem.
manager CTT factory
2
3 Berlin technlcian Be(kmann lao
a
t Paris receptionistindigoTrade hotel
6
StudentA stud n t A
Readthis pa8efroa eportaboutbusin s s on the website,thenansw
Readaboutzettonsoftwae's
5kyoupartneqestions.Findoutwhat
Internet. yourpartne's
questIon5.
the wodsin hight|ghtstandfor/m a n endcomplete
the note9.Answ youpatner's
questIons. o5c
...mean? ...standfor? ...spell...?
..,say thataSain? ...speakslowly? zo|ton software se||ssolwareon its website,
at www.zelton-software.com. The company
has twoproducts: ZL Photol\,'lanagerand
ZL Video Manage
customrscan buy softwareon thew b site
Page and pay by creditcard.Theycan buy
3 Businessonline softwareon CD-RO|\4 (Zeltonsendsthe
f--
CD-ROl\4sto customersby mail),or thoycan
7 what i5' . busin s s') = tl.ctlo|ti.bu9iig5' down|oadsotware fromth websi|e(butif
R-=_:_!gih.tt ort[, lit n t lhey down|oad'theycan'tcopyth softwre
to CD-ROM).
I t A nmefolyoulURL =
l 3 B2Bk.---------=- bi\.''.tr.b4'ir/,''
- business
connections Nowaskyoupatnerthese qUestionsaboutTavel
T|(ketcentral'swebsit . completethe answe5.
l7 Thew.bmastl
...book |i8htsat the website?Yes/t'lo
20 Buytheri8htPt__j-pcrsonaiconrpl|tcr ..,buy tnin tickets? Ys^lo
..,payby creditcard? Yesô
HoW...eceivetick t s? By
...down|oad tickets+ pint? Yes/No
'..websiteaddr s s? Website:
StudentA
(onpaper).
Writean emailto youpatner Askfor
his/h r phonenUmber.
YoUpartnerw|l(sendyouan email.wte a reply.
StudentA
Youn d to hav . 'neetlntw|thsomeCotl a gu s
at a hot l In NewYork'Phonethe statesmanHotel
andaskyourpatne aboutthe
fo|nfonat|on
businessfacillties.
. Themeetin8 is for12 peopl .
. Youneed2 meetingrooms.Eachroomneeds
to have:
- a tab|eand chairsfor people
- powersocketsfo|aptops
- an Intenetconnection(phonesocket)- to send
and receiveemails.
. Youneedto makeDhotocoDies and sendfax s '
. fuk Whatfacilitiestherear fol drinksand sna
Communication
Dractice
StudentA Takeit in turnsto ask and an9weqlestions.Find

olt howoft n yourpatn rdo.s thesethingsand
YoUaea visitoat a comPany.YoUal at th fitlin thechart,
s\\s
rec p tion desk. Ask your partnerfor diCtions
to
thes ooms.
I sendenaiIs ! D! !
2 makeinternational
phonecalls ! !! !
go on Dusrness
tripsabroad ! !! !
havemeetingswith
stais foreigncolleagues !!! !
5 gave presentations !!! !
6 go to kade fairs !!! !
7 go to conferences !!! !
StudentA
Phon youpatn andaskto sp a kto th s e people.
what areth y doing?l/|akenotes.
. the meetin8oom . the mailroom
. theinteruiewoom . the call cenke B Hello.
A Hello.|s...there,...
?
chan8eole5.AnsweryoUrpartner'5 qU s tions. B No,he's/she!,...
G|ve
d|ect|osfomtherec D tiond s k.
A 0h, right.0K.Thanks.
Lta:
Pierre:
StudentA Nicolel
Imagin you livin th proPertybelow.Talkto yo|'| l.iowansweth phoneandtell yourpatn.rwhatthese
p.tnereboutyohome. peoplearedoing.
. Toronto . apatment. 35thfloor George:workat hometoday
. veymod n . 180m, . 3 bedrooms Kaen:visit supplierlfuctorytoday
l{owask yourpartneabouthis/hehom ' Fank:poiect in japan
complete th information. Helena:Hambug offce this week
location:
.... .... . km from
house/apartment
0e0rooms
floors
garden: m2
swimming pool: big/small
StudentA
Imagineyou goingon a bUsin s s triP next
week.completethe information aboutyoutrip.
Destination:
Tansport:
Departure date:
Departure time:
Aivaltime:
Meetingwith:
Return date:
Departure time:
Arrivaltime:
Youpatneri5 also 8oingon a bu5inesstrip next
week.Ask yourpartn question5abouthis/heltip
and mak notes.
D 5 tination:
what do you thinkth s e p o pl do in their5Pare
time? choose three ofour activiti s o a ch Tlan5pot:
person'Imagin you are on of the people.Talk Departure date:
aboutyour lisue activitjes- whatyou like/don't Departure time:
llke.Yourpartne ge55e5whichpesonyou are'
Aivaltlme:
Change roles.
ivleetingwith:
I go/play/do.... Returndate:
I love/hate
.... Depanure timer
Ate yotJPetson !21314? Aivaltime:
llowansw l yoPatner's
questions
aboutyour
busine55
tip.
StudentA
Alange to meetyo|lpatn r next month.Aange
a dateand tim ' You aebusyon the highLighted StudentA
dt s .
Youpa|ner
worksat a tiCketoice. Use this
Are you fee//busy.'. ? inomation
and buy a tlain ticket.write down
can you nak it .'. ? the fae.
I Destination:london
M TW T
2 Ticket: letun
1234 5
3 L a ving on: W d nesday (n x t week)
I 910 1 1 72
4 leaving at: 08.10
15 16 17 18 79
5 Retulningon: Thursday(nextwe k )
22 23 24 25
6 Retulnjng at: 16.55
29 30 31
7 Class: standard
a Fare: f
practice
Communication
changeroles.Youpartnewants
to buya tick t . l{owyourpartn is yourmenager.last w e k! you
visiteda suppl|e's
actoy
in stuttgart.Answer
1 Destintion: yoUrmanager'squestIonsabotthe b5in s s trip.
2 icket(single/leturn): lJsethls lnformation.
3 Leavingon (day): Trip:good
4 L a ving at (time): Companyr Klettbeton
AG
s Retuningon (day): Travel:bv olane
6 Retuming at (tlme): Hote|:Hoteltpenb|ick / c|tycentre
7 c|ass (fi5vstandard): Factoly;verymod r n' w|thnewwalehouse
8 Fare: 834.50 Talk d to| DletelMann(salesMnager)Karl
SprinBer(Productlon Lnanager)
Dlscuss d :fuctoryand poductionprocess
stdentA
Lastweek,yourpatner wason a tair
Ingcourse.
Alk qu s tIonsaboutIt.completetheInformatIon. Student
A
Course(name): Lastmonth'yourpartn wenton hot|day.Ask
him/
h r al .nyquestionsasyoucanabout|t.
Loaatlon: Where.,.? When...? How...? What...?
Number of p o pIeI Didvou.,.? Was/Were .,.?
(name)|
Taine Lastmonth'youwnton hot|day. Answeryour
panner'5qestIons.|Js thIsInformatIon.
last week,youwer at a conference.
Answeryou
pannertquestionsabout|t.U5ethls Infomal|on.
|ntenational
Financeconf n .e
Inzudch
00 peopl
(eyspeakel:Professo
Wernerschm|dt
Verygood
StudentA
Yoareyourpartnerbmanag .Lastweek,he/sh
Y|sit.da customr
in livepool.Ask qUestlons Destination: NewZealand,Southlsland
.bootthe businesstrip' l|akenot s .
Transpon: fllght
,..Goodtrip? D p arture:9th (ast month)
Whatcompany...visit? Retumr28th(lastmonth)
How,..travel? Accommodation: camping- renteda car,travelled
Where...stay? A.livitles:sightseeing,
watking,swimming
Who...talkto? Goodholiday?v r y good
...dlscuss... newproducts?
...customer... likethe products?
|tt Mondaymoning. iveminut sago'youreceived Youandyour partnereachchoosea city (1-10),
thisemailfroma colleague. Ask questionsabouttheweathetoWorkout
whi(hcity youl Partneis in.Takeit in tunsto
EEE choo5eanothecity.
I
D e a r . . . . . . ., , , A What'sthe weatherlike?
Ale we havinga tammeetingthis B lt's ... .
week? lf we are,do you knowwhen A |s it very/quit hovcold?
and where?Also. I don'thavelhe B Yes./ No. lt's very/quite... .
minutesof the lastmeeting.
R g ards,
Nicola
|n pairs,witea leply.Usethis information.

. Sayyou are sorryshe didn'treceivethe
information.
. MeetlngnextTuesdayaftehoon/ 2 pm/ your
office.
. Ask hel to phon ol sendan emai|itheleis
a prcotem.
. Attach:minutes(meetin8 lastwe k ) / a8 n da
(meetingthis week).
Ex.hanteyouema|lwithanothe paiofstud n ts.
w|tea eplyto the| emailandaskthm a question.
Exchangeepli s . London,IJK Beiiing,
China
StudentA
Youaresam/samantha GrayfromImPor x Your
.
phoenumber|505752900928.
Berlin,Germany
Mak th|sphone(all:
Tel p honeEvelestconsulting.Ask to speakto
TonyDavey.lf he isn'tin the omce,ask if he cancall
you oacK.
sit back.to.ba(kw|thyoupatne. statthe.all.
l{ow, youae,ohn/|ane spencer.YoUworkforconnex'
Answ r thephon whenyoorpaltnercalls you. Helsinki,Finland
200c
Auckland,
Newzealand Jakarta,
Indonesia
communication
oactice
wolk with a partneMake comparisons and di5cuss You andyoupartnerbothwokfo comPanyin

theadvantages and disadvantagesof eachtype of Pais.Nextmonth,youte goingon a businesstrip
transport' D c ide with yourpartnerthe be5tway to tankfut.
U5ethi5 information
to find th best
to tavelin the sjtuations. way to taveL.
Finda compromise betwe n sp d ,
costandconvenience.
.,,is more/less.,. than ,,..
one advantage/disadvantage is .... Ithink....
focompanyexecutive
traveI Yes,I agee./ Yes,that'strue.
Ita Im notsure.
\ I pefe
'...
think?
Trip:Parist Fankfurt
lransporl etu
fre ioumeytim
Plane 6 4o 1h 15 (dect)
peI peson
Plane2) e2o lh 30
b fotavelin a city
pef person (onestop)
Tin 6h l0 (direct)
per pe5on
Car 8 50 h 00
]ourneytimesby planeare ailport.to-aino,

^/ot9sj
andby train,station.to-station.
nolorblle blle
co5t5focatavelincIudefuelandmotorway toll5.
c foa journey
to wok
StudentA
Yo|'|
l n a5sistantat an airlinecheck.ind 5 k'
Youpatneris a passengerwhowantsto checkin.
Havea convesation' lJsethis informationto ask
and answerquestions.
. t0?
. seat positon?
. Luggage?
. Givethe passengehis/herboardin8pass'
. Gate87.
. Departure= 15 mins late.
Now you are a passenger.Check in for your flight.
You havea small briefcaseand a largesuitcase.
Ask ithe flighti5 on time.
8s Ll
Nowteltanothepaiostudents aboutyourp(ans.
fortheod r ofyourplans.
ExPlainthereasons
Fist/ Then/ Afterthat ....
l{extnoth, someBr|tishcolteagu s arecomingto
yorcompany(|nyouhometown)foa meeting. Wetegoingto ...because....
at 5.00pmonthe 15thandth y le
Th y }e arriving Ouraim/obiective is to ....
leavingaftethe m t ingon th 16th.
conveEaon r
Makeplansforthemeeting. thesepoints
Discuss
withyourpartne.
Student
A
Whavwhereshallwe ...? Shallwe ...? Let's...
.
Yourname|! Mr/|v|s Garn r .Youtegoingto.tay
. Whichhotel? at th ElmHotel.Yourpartn l |sthe ec p tionIst.
. Dinneron r5th- where? checkin - say you'vegot a s vation, andth n
. Lunchon 16th- where? an5werthe receptionist'squestions.lJsethis
informatlon,
convesationz
Nowlookatth l|stoftheaang m ents youneed Typeof room: UU
to mak . what athe mostulg n t iobs?oiscuss
withyou partn endputthemin orde Nights: 3
Youneedto get jn
up ealy the morning
First,....
Th n ,.'. ' Befor / Aftel
that,....Fina|ly'
'.'. at '30.
T Bookthe lestauant.
! Bookthe hotel. Nowyou'e Yourpartn ris 8oin8

therec p tion|5t.
to checkout.us thisinformat|on.
I Checkhowmanyarecoming.
I Arange tlansportto and fromth airyort. Roomnumber: 133
I Senda scheduleof the trip to colleagues.

Typeof room:
NiShtsl
!t
2
1 30 perni8htX 2 nights= 2 60
Extas:
Youworkfor a larg |nternational
company. Next PhoneCalls:1 8
yea'youCompany wantsto holda conf r n ce for
someof its managers, Youandyourpartner haveto lv1inibat:
1 minelalwatel 2
or8anise the.onf ence' Totatxtas 10
alkeboutthis l|stofiobs you haveto do.Putthem
in ord6r,frommostto leastulgnt. TotrtbllL 2 60 + ' 0 ' 2 70
jvotes..
Guest!compantlTS,payingbill.Guest
I lilakea list of peoplew'r 8oingto invite. payrngextras.
! Aan8ethtiming:numb r of days,dates.
I Choosea location:countryand city.
! Chooseaccommodationi
hotel?confurence
centre?
! Planthe eventsat the conference:

pr s entations,
meetings'..
I Sendinvitations.
I witea bochurgivinginformation
about
the confer n ce.
practice
Communication
Supplier: Tempora
StudentA Produ.t: ChallenSer'watch
Lookat yoUcompany'sresUltsfor the last two
quate15.Talkto youpatne.
Descibe hoW
well/ badlybusinessis doing.Say jf thingsare
and hoWquickly'
inpoVing'
Resulrs
'tI
lr3 Product cost (fu||price): ,
Numb r o Products in stock:
Discountr %
2ndquarter
Pri e in store: $
Products sold last week:
Nowask your partnerhow businessis. Show Profit rom |ast w e k $
youte inteested
in what he/shesays.
Takeit in tunsto oleplay a custom and a shop

StudentA assistanl.The customerwantsto tookat and buy
t h et hi ng s i n t h e p h o t o s .
Youand yoUrpartnerworkfoToreado spo|s'
Youare bUyes'
U5ethe inormatjonto an5w r How much...? Could| ...? Can I pay by...?
yoUpalne's
questionsaboUtthe prodUctom '||
0[ touse. sure' No problem' 8o and 8el '''
MontegoAtcessoies'Then,a5kyoUrparlner
aboUtthe productfromTempoa,and complet
Howmuch/many...?
Suppller; l'"loncego
Accessories
Product:'|.islra|'
baseba||
cap
1 0'000 79
Product cost (U||Price): | 0'00

Number oProdu.ts in stock 5'000
Diicouni l0%
Pric in store: $ |.00
Products sold last week: 3,260products
Pofit rom |ast w e k $40.85 15 c85
A7
StudentB StudentB
Exchange
numbers
withstudentA.writ the Ask andanswerque5tion5.
Filt in the chat.
numbers.
Where.'' comefom/ live? Whatcompany..' own?
A Whatlyou.'. number?
B lt's....
A sory? Llves
B lt's ... . BaceIona
A so,.... HarsBauer
B That'sright.
S a n d yC o h e n Novalink
studentB stud n tA
Tel| 18830345680Tel: ClaircGarnier
Mobile:0545223090lvlobile: Pratue
Fax: 188305339178Faxl
emaiLi_carr@gpv.com
email:
StudentB
R a d thi5pagefroma repoltaboutbus|nesson the
. yourpartner
Intern tAsk qu s tions'Findoutwhat
StudentB thewordsin hightight standfo/mea andcomplete
A5kandanswerquestions.
fitl Inthechart.Student
B th notes.An5we youPatne,. que.tions.
5tats.
...mean? ..'standlo? '..spell''.? '..say that
live? What...do? Whatcompan,...
Where.., again? ,..speakslowly?
workro? Whele'.' work? HoWdo you spellthat?
Home lob Company Plc

I Page
2 IMadrid accountantTopvledia office 3 Busin s s onIine
3
7 Whats'e.busrness'l=
,ondon shop MaxisHome 5al 5 shop (---------
assistant l'] A nmeforyourURL = ltrntarnf.*auneLacatar
5 < 0'^tbsfu
a7h$'
Milan engtneer EIectina
13 82B *------------=*
businessconnections
]7 The Webmaster = l',eb'ite

naLusl
20 BuytherightPF =
Communication
oractice
Faci|ities
in th meetin8rooms:
chailsandtables
pow r sockets(nophonesockets)
StudentB Facilitiesin reception:
w|tean emailto yourpatn (onpap r ). Ask fo a photocopaer
theaddressof hi5/heroffic . a fuxmachine
Youpatnewill sendyou an email.Writea eply. a compute withInternet
connection
a drinksmachine
There'sa barand restaurant
at the hotel.
StudentB
A9kyoupartne
thesequestions aboutz | ton
software'5
web5ite.comDl t th answes. StudentB
,..buysoftwarefrom YoUaeat the recept|on deskofyou.omPany.
thewebsite? Youpartn r |se visito.An.weryoupatne's
questions.Giv diections fomtheeception
desk.
WhatsoftWae ..' buy? Software:
.'.payby ceditcad? Yes/No
...downloadsoftware? Yes/No
'.' copysoiwale/cD? Yes/No
...buy software/CD? Yes/No
,..websiteaddress? Websitel
ilow eadaboutTravelTicketcentral'swebsite,th n
answe yourpatne/sque5tions.
matn
occ ofice
At TravelTicketCentralswebsite(wwvrtravel
lickelcent|.com) customerscan buy pIane
lickels(butnotlraintickets).Customerspay
by creditcardon the website.TravelTicket
Centralsendscuslomerslheirticketsby mail
o lSurot'
(customerscan t downloadand printtickets). I
Copy oom reception
changeotes.Ask youpatn fordirection5to

thes ooms:
StudentB . the buyer'soffice . the copyroom
Youworkat th statesmanHotelin NwYok. . the mainoffice . the mana8 r l office
student phon s to askaboutyoubusiness
facillties.
Usethisinformationto answerthe
questions:
Facilitiesin the hotelbusinesscentre:
6 meetingrooms:
3 roomsfor 4-6 people
2 oomsfor 10 12 people
1 roomfor15-20people
StudentB StudentB
Askyorpatn rabouthis/h
hom.
complte
the 16n8eto meetyourPartn r n x t month.Arrange
information. a datendtime.Youarebusyonthehightighted
dates.
house/apartment Areyou free/busy

...?
canyoumak it.'. ?
floor
quite/very
old/moden
M TW T F
12345
(s)
bedroom
8 910 11 12
Nowimagineyoulive in th propertybelow.Talkto 15 16 17 18 19
yourpartn I aboutyourhome.
22 23 24 25 26
. 30 km fromMadrid . house 29 30 31
.6bedrooms .3flools
. smallswimmingpool . garden:3,500m2
StudentB
StudentB Imagineyouaregoingona business tipnext
Answe thephoneandtellyouPatne
whatthese aboutyourtriP.
week.comPl t theinformation
p o pl redoing. Destination:
B Hello. Transport:
A Hello.ls ...there,...? Departuredate:
B No,he's/she's .... Departuretime:
A Oh, right.OK.Thanks. Aivaltime:
Anna:lunchat themoment Meetangwith:
tia: me t ingthismolning Retundate:
Piele:
offthisWeek Depatulet.m l
Nicole:project aboad Aivaltime:
Phon youlpaltnend
askto speaktothesepeoPle. l{owansweryoulpartnelquestions
aboutyou
wht atheydoing?v|aknotes. busin s 5trip.
George: YourPartn r i5al5ogoin8ona busine55triP

n r t
Karen: week.Askyourpannerquest|on5 abouthis/he
tiPandmakenotes'
Frank:
Helena: n.(rin:ri^n.
Transport:
Departuredate:
Departuetime:
Aivaltime:
Meeting wath:
Returndate:
DepartLetime;
Arrivaltime:
Communication
oractice
StudentB StudentB
Youwokat a ticketoffice'YourpartneIwantsto buy Lastwe6k,yoUvisited custome
in Livepool.
You
a tainticket.comPletetheinformation. partneris youmanager. his/hequstions
Answe
aboutthevisit.usethisinformation.
I Destination:
2 Ticket(single/return)l Trip:verygood
3 Leavingon (day): Company:stone andSons
TraV | :by train
4 Leavingat (tim ) :
Hot | :smallhotelnearcustomer's omce
5 Retunin8 on (day):
Talkedto:TomFellows(manager) andlaneLark
6 Retuning at (tjne): (buyer)
7 class (firsvstandad): Discuss d :yol, pesented
youn w poducts
8 Fare: !19,60 Customerl likedproducts
opinion;
changerotes.tJsethisinfomtion
ndbuya ticket Nowyouareyoupatne's manag Last
. week.
youpartne.
fom writdownthefa. he/shevisit d a supplier!factoryin stuttgat.
Ask
questions aboutthebusinesstrip.Makenotes.
r Destination:Cambridge
2 return ...Soodtrip?
Ticket:
Whatcompany...visit?
3 Leavingon: Monday(n x t week)
How,.,travel?
4 Leavingat; 07.45
Where...stay?
5 Returningon: Monday(nextweek) good?
'.' actoy
6 Returningat: 18.20 Who...talkto?
7 Class:standard What...talkabout?
I Farerf
StudentB
StudentB last month,you w n t on holiday.An.weyour
[astweek,youwereon6 tinin5couse. Answer paltner! questions.U! this infomation.
youIpartnertq0estions
boutit.tJs this
informtion.
Course:lvlakingPresentations
Hadoffice
26 people
RitaDavies- salesmanager
Tainer:
Quitegood,butverylong Destination: Bermuda - packaSe tour
Transpot:flight
Lastwe k , youlpaltn
wasat a Conf l ence.
Ask
questions aboutit.compl t eth infomation. Departule: 5th (|astonth)
Return:21st (lastmonth)
conference (name):
Accommodation: hotel100 metresfombeach
Good? Activities:
swimming, golf'sightseeing
(r n ted a car)
Locataon: 6ood holiday?verygood
Number of people: Lstmonth, yourpaltne wenton hoLiday.
Ask
Keyspeake(name): him/h as menyq s tionsas youCnabotit.
Whee'..? When.''? How..'? What.'.?
Didyou '..? Was^vre
...?
StudentB StudentB
You6echis/chistina
Black.YouworkfoEverest Youtea receptionistat the Elm Hotel.Yourpartner
sit backtobackwithyorpartnel
consulting. i5 a guestwhois goingtochck in.t|sethe
Answethephonewhen he/sheCallsyou. infomationon the eservationscard.
ReseVations:
G
Lastname: GarnerGardne
GastorGeige
Typeof oom: uu fi fifi
Nights: 2 3 2
Roomnumber:421 109 125 158
foguests
Information/Question9
Breakfast: -
7.00 9.00
Wake-upcall?
Now,you aecarl/carlawil(anfromPantek.You
phonenumberis 1878910338799. Nowyouar e gu s t at th Elm |lotel.Youae
ch c kingout.Yourcompany (|s)i5 payingtheb|ll.
Makethis phonecall: Youhav to paythe extras.
Telephone Connex.Ask to speakto BettyColley.
lf she isn'tin the office,or the line is busy,ask if Roomnumber 113
shecancallyouback. |Vpeor room:
,1,
!
statthecatl. Nights: 2
one phoneca|l+a mineralWaterfrom
Extas:
thminjba
StudentB
Youare a Passenger.Youpatne is an assistant
at ana|line
check.indesk.checkin foryoulflight.
YouhaveonelagebagWithyou.Ask ifth flighti5
on time. StudentB
NowyoUarean assistantat th check.indesk' howbusinessis. showyou're
A5kyoupatne
Yourpatneris a passengerwhowantsto checkin. inteested
in whathe/shesays.
Havea conversation.Usethis information to agk
andanswerquestions, Nowlook at the re5ult5foryoucompanyfoth lest
twoquarters. Descrlbehowwell/bdtybusiness i5
. t0? doing.say ifthingsaeimpoving,endhowquickly.
. Seatposition?
. Luggage? Results 50 100
. his/herboardingpass.
Givethe passenger
. GateC12.
I st quarter
. No delays.
2ndquarter
Communication
Dractice
suppIi f : TemDor
sfud n t B Prlduct: 'Challenger' wetch
YoUandyor partnerwokforToreador sports.
YoUarebuyels.fukyour partneraboutthe podlct
t&n
fomMont 8 o Acc s sories and.ompteteth
Infomation.Th n . usethe informatIon
to answer
yourpartne's qust|ons aboutth prodUctfom
Tempoa.
Howmuch/manv
...? f
Product coit (fu||pf|C.} .{8.0o
Numbrof Flductr |n oc|c 300
Suppllar! MontoSo Accessorles Dlr.ount! l5%
Pfoduci .M|rra|'
bas b a||caP PrlcG In .torc: $60.00
Poduct. so|d |..t wrk 75 Poducts
Po|tom|.5t wt.|c 32.| |5
Product co.t (u||p?|ce):

Numb.r o prcduct. |n oc|c
Dls.ounc ......................X
PrlcGIn .torr! S......................
Ptlductt to|d |.tt w 6 k! ''''''....'''''''....'
PoducB
Prolt 'om |stt wrGkl $
practice
andvocabulary
Grammar
is in thec
3 Birmingham of the
Fill in the mis5ingletts

to completethe 4 Valenciais in the e of S
5 Bonn is in the w of G
Pl 1|/i. |,mPaulcanning.
rill in thegapswithaoon.
Kate 2H _ I _ _ Paul. I'm Kate Brown.
Paul 3 e tometyou.4 l m- 1 Wou|dyou like 'a coffee?
Chacago. 2 cou|dl have,''. minealwater,please?
Kate 5___nk_. 3 icedtea,please.
4 A Wouldyou likea drink?
Fill in th gepswiththecorrectfolmofl'e.
B Yes,.. orangeiuice,please.
1 I'm Paul Reed and this is iulia Bell. l-l:!t!:
formzap Productions. 5 Wouldyoulike ...tea?
''' fom
2 Thisis DianaEdison'.'''''''''' ccc 6 could I have .. dink,please?
3 Thisis Alan Parkerand this is Alan Dale. in ord r .Write1-5 in
Puttheconvesation
fromNorthNet. the boxes.
hisis Geor8ecarter. fromB-Line.
! Sugar,please.No milk.
I'mDavidClaft. fromsafeguard.
E Yes.Wouldyou like milkand sugar?
Makequestions
nuttneworasin ode' and
! E OK.A coffeewithsugar.
l she/ fom/ wher l ? ! Wouldyoulikea dink?
Whtr\ sln htrt] ! Yes,p|ease.cou|dI hav a coff e ?
Beiiing/ from/ she's.
2 lom/ lim / London/ is ?

Thi5is youbusine55 card.Fitlin th 8aps.
fiom/ no/ he's
Manchester/
is 0208 8062345.
t M,t1tiLtrtbttt+:J]utt!+:t.:
2 My ' '' js 17'chuch Road.
3 from/ they/ are/ where?
3 My ........... is 07762748477.
Montp l ljer/ in / fom/ France/ theyle. is 02088062757.
5 llly is dkp@yt-line.com
/ fom/ you ?
4 are/ Whee
/ in / I'm/ from/ Spain.

Badajo,
' you/ Germany

/ ae/ fom?
flom / |'m/ no / Ausia .

17 QruIchRoa4 trndon N89 9BT
!t riLtinttr"s"tt. Tel 02088062345 Mobile 07762149411

I is in the sd.r/.r o[ F
i\'larseille Fa* 02088062757 emil dkp@-|inacom
2 cdanskis in then ......... of P
Gramma
andvocabularypradice
Putth. wordsin orde.Makesntetes. matchtnenumbers

toth words.
!
1 telephon/ what!/ numbe / your? 1 100 --.. a sixty-two
L.Lbn!!:!.p t.ttlep hzqe-tu tr b n ...... !b
" 2 70 a hundred
2 what's/ address/ your/ email?
362
3 the/ fux/ what's/ number? 480 d i 8hty.nine
s94 nInery.one
4 mobile/ your/ what3/ phone/ number?
f ninety-four
5 ema||/ this/ add s s/ my/ is . ?49 g eiShty
891 h sgventy-three
w|tethenumbers.
writethe Pturalsfothegewords.
1 fourteen..1J forty.s v en '''''',. E
1 snack ...t!tnfk1...
2 thidy ....... e|ev n ''....''
2 dnk
3 twenty-one..__.... 7 fifty ...
3 dollar
4 flfry.on thirty-nine..
4 uro
w|t th t|msas words' 5 clty
I 11.20 6tux
...'l ll:cttg,u.'t
st''rltrlt t', 7 student
8 compny
9 phonenumber .__...................
3 8.30 to emailaddress
4 12,40
5 7.O5 F|ltInthe missn8tettersto makeiobs and

workplaces.
7 l ' f i d n a f ! ! 4 z t q 4 l , l w o r kl n a n
9--__e,
7 12.00
H e ! a ne _ _ _ _ _ _ I . H ew o r k Is na
_----y.
a 9.25
She'sal___ ! _ __ _ !, Sheworksin a
.L- B.
9 11.35
I ' ma ! _ _ _ s O - _ _ _ _ _ _ i . t w o r kj n
a5__p.
ro 12.50
s h 3 a I _ _ - - - - - ! - - ! . s h ew o s i n
ab___L
It ritttnttresaps.
}|akequestionsforth 5 e answers.
at what when! itb whatt exclse I l.!-ltq.re.dp.!!p.q
!i.u,e?
Dublin.
I Flr.{"'{ me..- .....''''''..timeis it?
A .....-.-'''''...
' thtime?
B .____..........halfpasttwo. ICTChemicals.
''..the nXttlain to Brussels?
...--''.......-.
Thenexttrainis .._...........threeo'clock. Inthe headoffice,in Dublin.
4 __.. ..........__....
_.........___.... ?
................._................
|'ma sa|esmanage.
!t rittintt'esaps. !
Makesevensentences.
hav buy sell make own comefom 5.30pm

beakfast
7 .15afi
1 south|andcompanies s4/ productsfo I finish
theoffice. 9.00am
She stan
350millioncustomers theirproducts 1 2 . 1 5p m
ne have up
eachyear. a beak
7.00am
lamesandRossMilbun theSouthland 11.00am
dinne
Group. 8-00am
lamesandRossMilbun theUsA.
5 They 32 factories. I t !,tt !!' n( zOO nb,.
6 They productsin thei
48 djfferent 2 5!c lt,t l,,*li# qZl5,t,t'
factoies. 1
writethenumbers
a5wods'
!
7 735 5
2 400 6
7
3 '900
4 35,000 Make negativesentences.
5 7.5 1 [4y companyhas a cafeteia'
6 2,000,000 Mu lnnun J,,,'yit hal t,t L,thl"t'
7 8.2 billion 2 Alan is in ihe office.
8 50,000,000
3 | havethe phonenumber.
formoftheveb.
Writethecorrect
!
1 DavidThomas .hr,i a smallcompany. 4 sharon works in the ivlelboune
ofi]ce
2 They poductsfothe home.(tose/' Wesell(hepoduct.

3l fiomsuppliersin Getmany. (tobuy)
two factoriesin F'ance.(tohave) l'man engineer,
5 saahTaylol Chicago.(to cone
The factories mobilephones.

(to nake)
fittin thesals in theque.tions

withdo or does. ! rittin
t t r sea o s .
!
1 whee l'l1\ EvaBianchilive? stand
Shelivesin Rome.
2 JamesBernard own50%of orion?
Yes.he owns50olo, 1 How do you .rpl,// 'information'?
3 Where GoanTatitcomeom? 2 A Whatdoes this ?
He comesfromCroatia. B ldon't
southland f(toie5nake
office A I think'82B'means'business'to-business'.
products? B Are you ?
Yes,theynake officepoducts. A What does IJPS fot?
yousellproducts on thelnternet? B lJnitedParcelService.
Yes,we seIlploductson the Intenet. A Do you this emailin English?
B Yes,
Grammar practice
andvocabulary
Putthe wordsin order Makesentences. rilt in gapsin ttrecompute

expessions.
!
I you/ could/ that/ say/ again?
.lnj 4!l' 5n tl!']t nn;]] software(x2) print save copy files
music
2 speu/ you/ that/ could?
I could/ slowly/ more/ speak/ you?

_ . ,,,n,,,-,
lomouter(
/ your/ you/ could/ please/ name?
repeat
\ d"aLrre"tl
me/ Write "
/ the/ you?
/ could/ for/ numbe
E
Fill in thegaPsin th m ai|. F"-"1"";l<
dear manage message Ml regards
s n d thank Putth wordsin order.Mak sentences.
1 b u y /p r o d u c t s / w h lel rlcc a n l t h e ?
o9Q
Wlttl:t.t:r.tl1t!!,,/t!r.!ttt\t!!!:t:?
TorNickPlanter 2 CDs/ / how/ the/ can/ copy?
Plantet
3 the / can't/ read/ l/ flle
J you foryour4
Couldyou 5 Yourtelephone youl/ have/ emai|/ can/ addess
/ |?
number?
website/ this/ yoJ / down|oad
Best 6 5 / can.(/ fom/
mlsic.
Ed Fisher
HumanResources7 Internet
/ on / buy/ can/ books/ where/ we
/the?
! rittinttr"s"pr.
my ! youl his of hel our thei
Fillin themissinglettersto complete the
sentence5.
1 lohn and Ritaare in tlEi!. office.
2 MEvansis thesalesmanager. Thisis 1 Y o uc a nu s eo u r l 4 I m _ _ _ _ e t o s e n d
a message.
. pnonenLrmDer,
........
I havel,'lsWadel emailaddress,but I don't 2 Youcanusethehotelp e _ _ _ _I
have fax numbe to makecopies,
.''''''''',.
We makethe poducts at ' ''''''', factory 3 Wecan'tplugin thelaptopbecause thereare
nop___-tI ___s.
4 Eachcompute jn the roomhasa p - - - - !.
5 I havea mobilephone. number
....... is
0589198273801. 5 Canyoubookam ___g-l ! 0F o r
6 a Do you havea fax? tomorrow at 10 am?
B YES. | candrawa diagram on the- - p e !.
a What's.... fax number?
What'sthenumber .........
the Paris
office7
What!]n. emai|address?
Fill |nthgaPsw|ththe @|.ecl o''m
o| theelsloe. makesentencesur|ngimpeatives.
@
1 ? ...'.....!;.!Itt:rt.'''''...
a drinksmachineh e?
2 |8ht pastthelifr to theendofthe.oridor
{ ''...''''....'''..'''' a photocopi rin th ofice.
left throughthedoors
L{l'
3 t .......... .........,.. two messaSes for you.
4 a fax machine
, .................................... here. n,," leli.
5 ? two powersocketsin
................_......
the room?
6? a phonelcan use?
.... .......................
[F'
7/ .......... 20 stor s In thi5country
''''''''..'''''..''''
art . . lwo manageGat
the hctory
Makesentences.
!
1 l/ need/ use/ photocopier.
I t,.1,ttn rcr n lh.'ttro i r
2 -she/ ne d / phone/ the offic.
J-,!L,tl.-- l
3 l/ need/ newcomputer
. )-l
-TI ,T,-T.,P
4 he / need/ mobilephon .
_4
5 they/ need/ meet/ the custom r
---l I I
E w.|tethe ordlnatnmbels.s wod..
1 Hls office son the ''''.!,li!l...--6tn\ noot.
2 Thel|ft|s at the.'''.'..'''. ' (10)noor.
3 Re(eptionls on the . ... .....(tst)noor.
4 Thezantekomc s areon the ...'''''''-'''''''...-.
Q2hd) and
_.......__........._..
o8tl') floos.
5 Thele3a verygoodv|ewfom
myofficeon the E
Hom.s.flll Inth. mlssingl.tters.
Q3rd) |oo|'
^-.''......'''''. 1 l f l v ei n a t w o - r o o amD , r / t r , t . r l .
6 Theleare m e ting roomson the ''' '''.'.'' (7t') 2 His b - _ _ e ls in the cltycentre.
f,oo.
3 We haveTvs in th l - - -- _ ! and in ine
! rlttInttt"saps. -L----g room.
T h ep l o p e |ysb | 8|. t h a sf i V eb - - - - - - !
turn where! on over through wherc a n dt w o h _ _ b _ _ _ _ 9 .
end excuse past pl a se There!a swimming poollnthe g____!.
me,
...Err:rst-... writetneopposIt softheadiectives.
@
B Yes? hot
.. ........
......the lift,please?
B Thelift?lt! ... ........ there,just nice
the stais.
cheap
2 ^ '' .'''''..arethe toil t s, '''''.. ' ? high
B Go to the . ..........ofthe coidorand
li8|t.
small
..---,.......the doors?
B Yes,and it'sthe seconddoor ......... your
left.
practice
Grammarandvocabutary
Makesentenc 5 .Usey y oquiteanilthe Mak sentences.lJsethe presentContinuou5.

adiectives.
1 he / have/ cofeeat the monent '
1 Thehousehasninebedooms
andthree Ht k havih!' ai; 't 'thr'!2!!2he'
lt ' ''''
bathrooms. (b/O)
2 she/ not/ work/ at hometoday.
Tltt.hc..u;t
t; vcry.bE,
2 The building has stx floots.(high)
3 you/ leave/ now?
3 My apartment hasone bedroomand a living
|oon'(snall) 4 where/ you/ go ?
5 | / not/ read/ the repotnow.

4 i\4ykitchenis 40 n2, (large)
6 what/you/do?
5 fhe cofiidot is 7 n. (long)
7 he/ have/ lunchat themoment

?
8 they/ not/ have/ a meetin8this monin .
! rittintnegaps.
Undertin the col c t formof th vebs.
E
conferenaetrips meetings fairs 7 | lole swin/Sljnnjng. I go every mohing.
presentations
2 | like wdtch/wotching football,but I can't
play/pldyingverywell.
l Do yougo on business i's ?
3 | hate run/runninq.| fittch ptefetcycle/cycling.
2 | sometimes go to trad
4 What do you |ikedo/doingin youspae
3 | usuallyhave in my offic. time?
4 | sometimes give ....................
to laryegroups.
5 | can,t'ky'skiinqvryWe|l.|t'sVrydimcult'
5 | 8o to our company......................
everyyear.
6 | don'tlikeploy/playlng chess.lt'sboring.
Addthe wordsin backetsto th sentences.
7 | getlp at .30, (usually) tlll in thgepswithcotrectom ogo,ployotlo,
l.!n!!!!!!!.1!f
t..tq!.1!t6.."1p."................ 1 | ......-t2.. runnins.
2 | take work home. fneyerJ 2 0o you ..... .._football?
3 He - .. weighttraining,
3 I don'tsend faxes.(often) 4 She ...._ .....aerobicsafterwork.
5 | ...... cyclingin the morning.
4 Do you go to tradefuisl (sonetines)
the guitarin a band.
6 He ................
7 They.. ____fishing.
5 | havelunchat home.(oiwoys)
6 | go to meetings.
fo lot of)
7 | don't go to confeences
(o /o'
till in th mi55inglettetsto make.pr s ent time'
1 What are you doin8 alhe \ !,!1 r !! B

2 Wete working in the officen
3 Are they havingthe o nference ! - week?
4 I'mworkingat home! ___.
These are your arangem n ts fonext week.
oescribewhatyou are doing.
wit th datesas words.
Mon I
| $.05 M,,u th hath l tI'. ha'th L,M', F, 1. E,d.kIu.l L]r7o8- t.zT
2 74.07. ... .. ... t\4L.t,nt ?.3O H6.s Btu^dl.
3 03.12
ues2
4 05.11
T f6;4 > cl%4L t,oo'
5 01.04 ........1 D;.aL. a;1' T.' dt ,rt
6 22.01 ... ...................1
we3
Fill in thegapswith/rt,o', oot.
t I can makeit ....rn.... the frfteenth.
2 Canwe meet thebeSlnning of the
Thu4
month? -d.
tT F/6.l<u/t 1.3o
3 I'mgoingto the Torontoofficethe lastweek
March. r'9 ,^L LH2T1 - , 3
4 our n x t m e tingis ''''' theendofAplil. Fri 5

5 Vlckiecansee you ........ Thursday. Givz P.LsL.tdtir4 - 2.37
6 whatabouta meetin8 ' th nineteenth? Fj !, e/, |'.1.;4u O,t^ 'l)
7 | canphoneyou ........ theafternoon. Sat6

8 Thepesentation i5 .. ' thleeo'clock.
! rittInttt"eaps. Sun7
bsv meet free make fine about
1 Whencanwe .....r,r.,.,1....
? t trt!M!'!'!l!ry!'L,t!!!!!!t,
l'"' Jluu,t.1.,.f',',/,fu t
Whenareyou ......................
?
what the fifthof june?
it on thetenthoAp l'
4 Yes,I can'''''''''.'''''''''.''
5 No,I'm on the thirtieth.
Teno'clock?Yes,thatl ..... ..........
! rittinttresaps.
d|vlng al|vinB chan8in8 fly|ng
comlng stayang
A where aeyou ,,!r1"|ti!'!,''

in Avinon?
B At the hotellbis.
A Aeyou ' to Barc l ona?
Yes, with Lufthansa. Buyinga trainticket.Fittin thegaps.
B
A Whenareyou ......................
in London? t asil!l|t'''.''' ol a retumtick t ?
B At 20.30. 2 | don'tknowthe timesof trains.Do you have
A Whenarc you '''''''''''.'.''''''''
backfomzu ch' at ?
B On ivlonday evenang. 3 Whattimedoesthetraina.............. in London?
to Bolognathis time.ltl only
I'm...................... a seat,please?
4 Can I r...................
two hoursby car. 5 A firstor secodc.'''..'''''''''''''
' ticket?
A Areyou flyin8diectto Hon8Kon8? 6 Howmuchis th f' ...' fromLondon
B No, I'm..... ... in Amsterdam. to Pais?
andvocabularypractice
Gramma
comp|ete thequestions to metchIh answers. a at the newofice.

! b aboutworkoverlunch,
1 ^ ||h:.. Wouldyou liketo 8o?
c the newprojectat the ples n tation.
B I'dliketo go to Milan.
d pricesat the meeting
2 A do you wantto pay?
.........._
to seethe newproduction line'
B I wantto pay by creditcard.
3 A ''' you likea sin8leoa leturn? Makesentences in thepagtsimple.
B ld likea single,please. 1 he / pesent / salesrepot / last Friday.
4 A .... do you wantto comeback? *th ,' ,,7utt .laa!.Ftil*y1.
t h' 1r.^t'Ltl^d.Ihr.
B I wantto comebackon l\'londay. 2 we / not discuss/ pices/ y s terday.
you liketo booka seat now?
a ..................._
B Yes,ld liketo booka seatnow 3 she/ phoneGavin/ lastweek?
A you wantto travelsecondclass?
.......
4 they/ emailyou/ yesterday
?
B No, I wantto travelfirstclass,please.
5 | / phoneAlan/ lastlMonday
.
6 she/ talk to sally/ yestrday

.
titt in ttt"gap. *ilh wos,wosn't,were ot weren't.
!
1 A Whee..171l'.. you yesteday? Matchth paisto make5 n tences.wr|tea-i
B We ...................
in a meeting. in the boxes.
2 A you at the conference
.......... in Parislast r @ Lastyear
month?
B Yes,| .. in Paris. 2 ! We travelledby ferryfrom
3 A ' . ]uliaat the tlade fairlastyea? 3 ! We travelledaroundby
B No,she .................there. I ! we stayed
4 A ... ... theyat the presentation
yesterday? 5 ! our accommodation
B No,they ................ there.They..............
... e ! Wewentsightseeing
o na t r i p .
z ! Everyafternoon
we
! rittintnesaps. 8 ! henightlifewas
y s terday weeks a8o moning last 9 ! Therewer lots of good
night
Wasneathe beach.
He was in NeWYokten days''''''',, discosandestaulants.
Todayis lMondayso, ..................
wasSunday. everymorninS.
I wasin Australia
. month. we wentto Spainon holidat
Thetradefairwasthree ago, relaxedby th pool'
They weein the officethis at a smallhotel.
Therewasa problemat the factorylast cat.
verygood.
Matchth pai15tomake5 n tences.Writea-e in P|ymouth to santande
the boxes.
r ! shepresented
z ! we aidn'ttatk
3 ! Theydiscussed
+ ! tvisited
thefactory
5 ! we didn'ttook
write th pastsimplefomofth verbs. till in the gapswiththe past5imPtefomof the
! We llep back lasr nisht. lttv) irregulaverb5.
this CD on my holiday.(buy)
2 | ...................... t | ' ,?'((:'' to Robertoyesteday. (speol,)
.......homelast Friday.(.ofte.)
3 I . ....... 2 | ..---.. . ]ohnaboutth meetin8'(e1,
4 We a ferryto the island.ftoke) 3 Scott ...--.....- me a copyofthe schedute
at the lastmeeting,(g/ve,
5 we '' a weekin Fan.elastyea
(hove) 4 sarahphoned.sh ..''''''',,,''''''''. she needsto
6 They ...... ... on |iAy5th' 1eove) speakto you.(soy.)
7 We .....-'-',''...''''''.
at a 8ood r s taulantlast 5 | '' c|aireat the confeence last
night.(edr, week.(see,
I Tom .... . to Chinalastyear.(9o) 6 We Sam! presentation was very
int r s tin8. Gh,'k)
9 | a .offeeat the airpot'(d'.n/d
7 He '''..'''''','......'''
my reportafterthe m e tin8.
10 Theticket ........... .....e395,(cost) (rcod)
11 We .... . lots of interesting things.
(seel
8 We .. ...a p|anning meting lst
Ftiday(hove)
12 We ..._ .... . fromLondonto Barcelona. 9 Tom
(d ve) ... . mean emailthismornlng.
(send)
10 | a leporton the poiectlast
month. (t"r'te)
F|ltInth 8apsin the ie lephone .o nversat|on.
m"t.hth" do.u'entsto theIrd f |nItIons.
! A could Il ,'l'.*J&'''' to Nathali ,pl a se?
barchart a the recordof a meeting z
B Who's .... , please?
schedule b the planfora meeting A 3.......... 's
. .... lessicaKeen.
aEenoa B lust a 4....................
. , please.Wouldyou like
c a circleshowingdata
to5 ?
pie chart d informatlon
in columns Yes,plas .
mtnute5 e the timetablefor solry |'m'''.. she! notin hel omce'
a project OK,I'll(allher7 . later.
! r|ttintt'"s"o. *iththecorr.(tobi . t ponouns. Makeofers anddec|s|ons Using,'ll.

me you hlm her lt us them I send/ you/ infomation ,
/'ll stul uou tht nlirnftiou.
1 | don'thavethe agenda.Couldyou send 2 8iv / Tom/ messa8e.
....to me?
........1.
2 There'sa messa8 for ''''''' . can yo- 3 phone/ you/ later.
phoneTrevorbefore3 pm?
luliawantsto see yourreport.can you send 4 ask/ manager
/ about/ order.
......a copy?
. .......
I'msendingfourattachments. I hopeyou can
open ............... . 5 email/ Tina/ this moning.
lllr lohnsonphoned.Canyou contact
. .. today,please? 6 call/ back/ aft r / meetin8.
We don'thav the newschedule. can you
m ail it to -'''',.... ?
couldyou s n d the minut s for
the last meeting? | don'thavea copy.
Grammar practice
andvocabulary
sense(s)ononsense
( )?w|t s or t{inth l/lakaaomparlsos,
boxs.
1 planesains
(+fos'
t |s it warmthee?- Yes,it! fr e zins. E P''Iona ac..fnsu.than.ka h s.....
aislFo|ds(- econon lcdU
Fe|
2 lfs hot and sunnyhere. ! F.*rmkan.lcss.eanorukplltnu.F.pr'h,...........
3 lfs windyand ctoudyin the offce this
divinglyin9G dongercus)
mornlng. !
It3freezlngthis molning.lt'smlnus
ten deSrees. ! planes(+sofe)
4 modeniets/older
heweathefsm|serable here.|tl fog8y
and.old, ! 5 AbLls3a0Boelng 747 (+big)
A What3the Weathr likethere?
B There'sa thunderstorm. ! 6 p|anes/high.5peed
trains (- eliable)
clrc[ethe.or.cttense.
r lt . .....everydy last month|n Moscol^' ''ak sup.rtatlves.
a is snowlng@snowed c snows E
1 flylng/ safewayto tnvel .
It ofren.. .. in Aprll.
a ains b rained c is lalnln8 Efuig. is.l
t' x fu;I.tv'tE'ta'r'
an L''''..''
2 a h|gh.sp e dtla|n/ conv n lentwayto tEvel .
Thesun ..--........... now
a shone b shine c is shinint
3 what/ goodway/ getto the airport?
We ----...........
a thunde6torm lastni8ht.
a have b had c arc having
4 which/ expenslve
airllne?
It ...............
two daysa8o.
a is fogty b was foggy
5 a low-costalrllne/ cheapoption.
It .....''''''''..
at the momnt.
e is wlndy b waswindy
! rlttInttresans.
sur right agree th|nk true prefer
E wrlterhe
opposites. 1 A A ti.ket on the Euostlcosts20oeulos.
small bad safe nar old cheap B Yes,yo!\e .. ii11t......
difficult hlgh 2 A I thinktralnsarethe mostconvn|ent way
to tavel'
1 expens|ve''''.?'/..'' B Oh, | .... .......
to drive.
2 3 Flyin8is the bestoption.
lage B Yes | ....__.__ .
4 oan8eou5 | . ........ drlvlngis the mostdan8erous way
a sy to getftomA to B.
6 mooetn A Thelear no h|gh.sped trainsin En8land.
7 far B Oh,I'mnot so .................._...
. Whataboutthe
I gooo Intercity?
6 A on shortioumeystheTGVis fastr than
Rying.
B Yes,that! ....
p rittinthesar intheconvesation
at check.in.
gat aisle luggage briefcas Putthewordsin ode(Makesentences.
boading delay d hand time !
passpot cad suitcase 1 agenda / shall/the/ this/ we/ afternoon /
discuss ?
stewardess Hello, can I see youl ticket and yoL] 5 Iu[Ittt ii": cuss.tItc.rEtL tr!t t lt* tfit n tu?
I rr,r.r'Lt
r/l . olease? 2 him/ | / the/ an/ email/send/ shall/about
Yes,herel my ticketand I havean / price/ new/ list?
identity'z ls thatOK?
Stewardess That'sfine,no problem.wouldyou 3 meeting
/ shall/where/ have/ we/ the?
likean '- oa Window seat?
Pa5sengef A windowseat,please.ls the flighton 4 a8ain/ let'g/ on / Fiday
/ aftenoon
/ talk
stwarde5ssotry no. |,mafaidit's5 shall/when/ visit/ the/ we/ factory

?
about40 minutes. Doyouhaveany
6...............
to
.... in?
check co lby /|o ll'rcinlhellet's/ conference.
Onlyone 7
Stewardess Anddo youhaveany3
luggage? ! rittinttt"s"1..
Passenger 0nlymyt......................
. first after ursent next finally then
st w a|des5 Yes,that'sfine.OX, here'syour
1o............
...... pass. 't let's have a coffeeand 2
Ftrl
Passenger Thankyou. thatwe candiscuss work.LetStalkaboutthe
st w atdess Boalding stafts in 30 minutes' newofficeplan,that'sthemostt..................... job,
42 B. and 4',,,, ''''''',',,
'''' we can discu9sthe neW ofjce
PassenteoK, thankyou. furniture. Thet thingto do is to
stewade5sYou'rewelcome.
Iookat suppliers andpices fothefulnitule.
' ''''''''''.
''''''', we need to alangea meeting with
Fill in the gapswithsome,onyot no- the supplierswe choose.'
1 | have'^r4l':'' - here! ny
identification Makesentenceswith golngto.
passpot' !
1 where/ they / meet ?
2 I'msony therearen't aisleseatsleft. M\ll jx] ll,r.n,'i]'lh' Iuil ?
3 I have hand luggage- a briefcase 2 What/ she / presnt/ at the confelence?
No, I have luggage.
5 There aren't shopsafterthe security r he / fly/ to lvloscow
/ on Frjday.
check.
Thereare ,....''''',,...'''
shopsand a cafovel / at thehotel.
4 we/ havedinner
there.
otheidentification
|'msoy' I have'''''''..'''''''...'' 5 you/ wok/ late/ toni8ht
?
with me.
Yes,there's.. information aboutflights 6 | / not book/ the tickets/ on the lnternet
on the scteenoverthere.
Grammar practice
andvocabulary
rill in th m|ss|ngltters
to complt the
sent n ces.
1 Whatareyourp la! 4 for nextw e k? Fill in lhe gapsso thatthe secondsent n c. in
2 What'syourrnaina _ _ ? ea.hpaihasa s|mIla m a ningtoth Rrst.
3 ou9 - i- - - is to mak th website loss quartel |ncreased pofit improved
easieto use. costs
4 Ourl_ _ _ _l dateis theendof theyear.
5 Ourg _ _ _ is to finishthe proiectin two We a med a lot of money.
monthS. We nl.adea biA ..pt!2/it
l|aksentenceswiththe correctomof Hereare fi8uesfor the lastthreemonths.
hovegot. Heeale ff8uresfor the last ''''''...
''''''.' .
1 Do you havethe bill? Wespentless money.
qat ll biIl?
1rtvr''ut,'u We cut
2 We havea eseNation fol two n|8hts. salesgrcWby loo.
sal s .....'''' ' by 1o%.
3 Mr so8a doesn'thavea m|n|ba
in his room. We lost moneylastyear.
Iastye
we madea '''''',,....'''',.....
4 Theydon'thavetheikeys'
our bus|ness8ot b t ter.
Ourbusiness .
.....................-
hasa messa8eforyou.
5 Thereceptlonlst
chante the s n ten.es. |Jseadv bs'
| don,thavevourextensionnumbel. 1 Thetraini5 slow.
Thetraini5 t6ve||in8 '.!'r
! rntrnttresans. It wasa quickmeeting.

Themeetingwent..............
signature double room exhas bill We hada goodhollday.
wake servlce check uD In minlbar our holldaywent . ...
It'shardwork.
Two people need a ir!lt/.,. rcomat ahotel. Weleworklng ....................
2 Whenyou ariv at a hotelyou '''',,,''''''',,,,. It wasa bad project.
Theprotectwent
Youwriteyour ......... . on a cheque. she! a a5two*el.
4 Thehotelglvesyou a . whenyou she woks
leave.
|fyouwanta ma| in youloom, phone Matchth. pa|sofsentencesw|ths|mll6r
meanin8s.w|tea- |the box s .
Youask for a call,if you r ! A lot of companies
sell the same
needto Bet up early. produatsas us.
Phon callsalen'tincludedin the piceof a 2 ! Lot5of peoplewantto buythis.
hoteIroom.Theyae'''.'''''''',...''''''
'
: ! Youcan buythis producta bit cheaper.
There3a in youoom,lf you want
a drink. 4 ! We havea largestockof products.
5 ! We providethsames N ce as them.
a Youcan geta smalldiscount.
b We hav lots of 8ood5in our warehouse.
c We hav lots of Competitors.
d We competewiththem.
e There!a blg demandfor it.
|l|.k. q.|oE |t|t,'r,.i o,r'd''.
t how/ products/ arc on sale?
Hop fiery?nlAs dE o,, s,l.?
2 aE/ stoes/ mak|nta prot?
3 how/ prollt/ dld you make?
4 wasthere/ demand
/ forsnacksanddrlnks?
/ d|dyou!t ?
5 how/ d|scount
thlsproduct
6 a / supplleE/ sell|ng ?
! m tnttrcrrrr.
pln .handnt ofr Credlt r.e|pt
sal 5|26 on
1 Theyrehav|nEa ....d1.........
. Eveyth|n8|s
halfprlce.
2 Theyrehalfprlce.The! 50%
3 Th-'.*.... rools|ustovrtherc.
4 lfs loo snall. 0o you havell ln a blgger
^ can I payby -.--- Cad'please?

B Yes'of cours9.can youputln you
please?
nurnber,
...-.....-.....
A ls lt the rlghtslze?
B I donrtknow.I'lltrylt ,.....-.........._.
.
I'llputyour.-......*......
Inthebag.
F|lt|nth. ttpE w|th.,'' thot,th.'. o. tho'a.
1 CalJ.I try on -!he'- 9hoe5overthe?
2 HowIu.his *...._- T.sh|t ln theshop
wlndow?
t A Doyou llke --..-....._ shlrt?
8 \ts' |t looksg!at on you
Mmm|''...-'''.....-''.
sandw|.hes arede||c|ous|
5 Excuse me.Arc ...............-....
ieansoverthereIn
thesale?
6 A lle &t _......_.....llttlepresentfor you.
Hereyouare.Happyblhdayt
B Oh,thankl
Grammar
reference
BE: PRESEI{TSIMPLE
! suoyrcr
rnorour,rs
. Theverbbe is irregular.
sln$|ta
Positave llyo\rhelshe(to tolk about people)
long forn it (to tolk about things and oninols)
lam fm Plurl
welyou(totolk oboutpeople)
he ts he's they (to talk obout people, oninols
and things)
shet5 Snes
it is at's . We use ptonounsto teplacenouns,
tohn is in the o[fce. ) H. is in the omce.
theyae they'e sallyond l oein London' , we oein
N g atives
long form Donond Fergol are at the sales
, hey ore at the soles
cone|ence.
I am not Imnot
youarenot you aren't/ youtenot
he 5not he isn't/ he3not . Thepronoun/ alwayshasa capitall t ter.
sheasnot she isn't/ she'snot Ton and I are ftom Boston.
it is not it isn't/ it's not . andplural,
fou is singular
we aren't/ we?enot loe, ore wu ron New Yo*?
theyarenot theyaren't/ they'renot Ann ond Nick,aewu Fom New Yo|k?
Questions Shortanswers
nega!ve ! ornrmmrrclr'rrlr
. Theeis onlyone gendefot nounsin
Yes,I am. No,I'mnot. English,so thereis onlyone definite
(onefoftn)
anicle:the.
He is in lhe Londonoffice,
St. PeteRburgis in the nofthof Russia.
Ish'..? Yes,he is. No,he isn't/
he'snot, . we usetheWithsingular andplua|
nouns'
l s s h e . .?. Yes,she is. No,she isn't/ wherc's the office?
5h ' 5 not. Whereorc the offrces?
ls it ...? Yes,it is. No,it isn't/
its not. . We usethe whenwe aretalkingabouta
particularthing.
No,we aen't/
Close the door
Are they...? Yes'theyae. No,theyaen't
/
they?en0t. ! Norrnrt lnrrcLElzAIA
Theleale two indefiniteaticles:
o and on.
We usethe shortformin conversations, w useo or o|' witha singularnoun.
Be hastwo
negativeshortforms.Theyare bothcommor We usea befoeconsonants:
o coffee,o conpany, a tea
We use on befoe the vowelsounds:
dn opplejuice, on iced tea, on emoil, an
ofce,on unbrella
. Somewordsbeginwithu, but it is not a vowel Ther ar someirregula
p|wa|s(nan ) men,
sound:o university. wonan ) women,child ) children).
H is a consonant, bL]tsomewodsbeginWith
a silentt; Wh n therearetwo words,onlythe second
o l,otel(consonant) wold endsin .5 in thplural.
on hour (silenl h) phonenumber>phonenunbe5 (NOIBhoaea
! rossessvr
mlrcrvrs
Useth s e adiectives
to ta|kaboutpossessions' ! eursnorwonos
. Weusethesequestionwodsto ask aboul:
Sin&tar places: Whee''.?
my/your/his/herlts things: Whot,,.?
time: When,,.?I Whottine ...?
Plu.l
our,o u^h People: Who...?
eir
method/way:
How...7
Theformls thesamebeforea sin8ular
or pce:
pluratnoun. number: Howmany,,.?
What'shls mobilenunber? r a son: why.?
Whereore hls tickets?
wh.re arc you fon? _ Diion.
We usel'tef fopeople.We useits forthin8s whdtl the oddess?- lt's 52,King strcet.
andanimals. wh.nl / wh.t tlneb the lightto Beijing?-
Morje is the moketingnanoger. Thisis he At sevenfteen,
enail oddress. WhoS the TroiningManoger?- Matthet/r
FJKis o biq conpony, lts heod ofceis in Crowfotd.
Edinburgh, How do you spell younane? - c.H.R.l.s.s.Y.
tt .rossrssrvr
Howmuchis o coee?.
snroor TWoeuros.
Howmanypeople wotk in your omce?- Nne
Usethe possessive! withpeopl ! names.
Whot'sSallybphonenunbei Why isn't)ennyhere?- She,sot the Milan
(NoT Whot3}-p*eF.r?dfi.{&i{ offrcethis week.
. Usethepossessive olwhenyoutalkabout (Whot's- Whatis, When,s- Whenis, Whdt
places. tine's - Whattine is, Who's- Whois)
What,sthe phone nunbe or the actory? (Seealso questionswithmuch/nany,
i"
(Nowhat's 1he++e4'?heee-echbeI.) Grammar reference
34.)
PtURAI.S p rnrsrlrsrurlr
. We ug a p|ulalnounto talkabouttwo . we usethe pl s ent simp|eto ta|kabout
(ormore)personsor things. routines,r 8 ulal activiti s and thin85thatale
wohotdogs,please' generallytrue.
Thefoxes orc on your desk. Helen wotks in Monchester,
I
IL,",
zY hove ofice'in ivecount es. I go to wo* by troin.
. Nounsendingin "ch,-sh,-xot .s Positiv

sondwich) sandwiches
he/she/it
odclress, addresses N g ative
. + ,J/
Nounsendingin consonant Itou/we/theydon't work
country) countrles he/she/itdoest work
compantt) conpanies
Grammar
reference
Question5 Shortanswers @ nrrtmnvr

to givedirectjons,
We us th imperative
Do l/you/we/ Yes,l/you/we/they
do.
ordersand instructions.
theywork? No,l/you/we/they
don't.
Do s h / she/ Yes,he/sheltdoes. Fothe positiveit i5 the samea5 the
it work? No' he/sh/it
doest Thenegativeformis:
infrnitive.
Oofr'a+ infinitive.
(don't- do not,doesn't= doesnot)
60 to the end of the corridor funlet/ight.
Formostregularv r bs, add an 's to the oot,| use thot compute- it isn,t wo*inq.
infinitiveto makeththhd pesonsingular. In Englishpeoplemainlyusethe impealive
Add -esto do,9o, and verbsendingin -clr, fodiections.|tcanbe veryimpolite in oth r
-st, -s ot -x. situations.Forexample,it is muchmore
Forverbsendingin consonant +.y,change -/ politeto say 'Could I have a coffee,pleose?'
to -fus, lhan ,Giveme o coee, pleose,'
lnfinitlve h/she/|t @ mlrcnvrs

live lrves Adjectlves go beforethe nountheydescribe
8o SOeS
(oafrethe vebbe).
do does It's o new aomputer.
watch watche5 his computeris n.w.
fax fax 5
supply supplles Adj c tiv s hav onlyone formforg|ngu|ar
study studles and plual.
It's a bl| house with d snoll goden,
tor companynam s w can usethe third Theyorc blg houses with snoll gadens,
pesonsin8ulaoth thhdpergonp|ural'
Metolin salusalls productsoll over the world. We usequileand velybefol an adj c tive to
describesomethingin moredetail.
w us do to makequest|ons ln the plesent
simp|e,but do is also an ordinayverb. v r y bi8'
-
Whatdo you do? I'n an accountont. quitebig.
She doas iudo at an eveningclass. His officeis not verybig.
Nomallyw us the shortforms(ne8ative)
in qLrite small.
conversalton. verysma .
He d@sn't wo* in dn office.
W canalso us reollyandfoil', in this Way.
@) rnrars/nnr Thisneeting is r.olly inpoftant, (- very)
\l!e use theteis/oreto say if somethingexists It'sf.bly expensive,(- quite)
or howmanyexist.
therc's/ thereis + sinPrrlatnotln @ rnrrosrrors
Location:
h.el d copdk ot the roctory'(there,s-
thercs) . Usein and neorfor locationof a town/cit,.
k therc a cafeterio?- No, th.rc knt. Mddid is ln Spoin, ln the centte.
canton is ne Hong kong.
|iere ole + plualnoun
hercoft lve conputeR |h the omce. Time:
Aetheft powe| socketsin the roon? - No, Usel' ...olwithdates:
thee orcn't. thetenthof iune
Thepastsjmpleof hereis/orcis there useon fora specifrc
dayor date:
was/wee. on sotu|doyl NewYeo!'sDoyl 15thMach
'!og'
@l couto
lJseir for a periodof time:
ln )une l the irstquafterl 2006 . We usecouldto ask pemission and make
lJseot withclocktimesand partsof weeks polltercquests.lt is morepolitethancor.
or months: Pemisson:
at ten o,.lock l the end oJunel the weekend CouldI use your phone?
B|J:in the niddle of Apil Requ s ts:
Forpartsof the daywe say: Couldyot!photocopythis,pleose?
l n the n ornih9l oftenoonlevening . Thereis only one formof this verbfor all
BUT:ot night pe6ons.In questionsthe formis:
Could+subiect+ infinitive
@a,. Colrldyou say that oqoin,please?
We usecar to ask permission
and make
r q uests. (NoI rac-yeuse-sey+he+agi ?)
Permission:
B (ro)
NEED
CanI useyourphone? . We useneedin two different
ways,to talk
Requestsl aboutthin8swhichare necessay.
Conygu photocopythis,please? need+ to i infinitive
(Seealso aouidfor pemissionand requests, l needto rcad the report beorcthe meetinq.
crammar reference 15) ned+ noun
He n.eds 20 copie' othe report.
We also use.4n to talk aboutpossibilityand
ability.
Possibility: @ mvrnss
orrnreurrcv
(o/?er,
we useadverbsof ftequency
Youcon't buy it in the shops, but you can sonetines,never,etc.)Withvebsto say
orderit on the lnteinet. howoftenpeopledo things.
Abillty: geneally
Adverbsof frequency 8o beforcthe
He con spedk Chinese,but he con't write it. mainverb,but afrethe v b be.
Theleis onlyone formof this verbfoal| l olwoF go to the soles conerence '
pel5onS. Wenevq glve presentdtions.
Positive:subiect+cdn+ infrnitive our proitsoft usuolly verygood.
l con open thisile' Walso used /ot/ots to rneanoften.
N 8 at|Ve:subiect+.an't + infrnitive He ttuvelsabrcod a lot.
She cont useo computer.
PREsE{T (foRTHEPREsE1{T)
co T|{Uol,s
Questions:Co, +subiect+infinitive . We us this t n s to describethingsthatarc
can we pay by credit cdd? happening now/ at themoment.
shortanswes:YeslNo+s|Jbje.I+ canlEan't whete'sNick?- Hebhdvlng lunch at the
Yes,you conlNo, you aon't.
They|cvlsltlng our new octorythis week
ln the negativethereis also longform
(cornor. Normally, lrn irorralngat hone todoy.
we usethe shortfom
(con,'. Thelongformis Veyformal. . Thefomof th presentcontjnuous
is:
ye|b
We use You.or ...to mean'peoplein be + +.ng.
generar'.
Youcon book yout ticket online.
eference
Gramma
Posltlve PRESEilTCOilTIilUOUS: TUTURE

I'm ARRANGEltEl{Ts
he's/shev it's 8orn8. . Weusethepresent continuousto talkabout
youle/we're/thefre definitearran8ementsfothefutur .
Shelp,E aralrgthenewproducton Fiddy.
Nagatlve
lln golngto Milonnextweek.
I'mnot working
(se Gramma rcfeence18,fortheform.)
he/she/it isnt /'s not gorng,
@ woutouxrrc
aren't/ le not
Questlons We usewouldlike to to ask politequestlons.
Aml |t is mor politethanlva'f fo. Thene8at|ve
golng? onowould is wouldn,t.
ls he/she/lt
arfurldvou llketo resetued seat?-
Yes,t wt ld. / No, I voaldnl.
5hortanswes Thepos|t|ve formis 'ouldke to + infinitive
positive We normallyusethe shottlofi ol would('d)
Yes,I am. wnenwe speaK.
Yes,he/sheit ls. ll llk to truvelsecondclass,please,
are. (. l wou|dlketo)
negatlve
No,I'mnot. @ aemsrsturu
No,he/she/it lsn't/ 3 not. Posltlve
aren't / te not. l/le/5heltwas
|fthe |nfnit|veof the verbends|n .e, remov

the -. beforeaddlnt ',n9, Negatlve
nokc , naklng Vh/she/|twasn't
phone, phontng you/we/theyweren't
havc , havlrtg Questlons
Wlthsomeverbsyou doublethe last Wash l she/t ...?
consonant. Wereyou/we/they ...?
run , nrnning
shotanswers
swln , swimming
positlve
trcvel ) truvelling
Yes,l/he/she/it
was.
@ crnuno
Yes,you/we/they were.
negotve
. We usea verb+ .lr9 (oran ordinarynoun) No,l/he/she/it
wasn't.
aftetvesof likeand dis|ike(forexample,
llke/love/hale/pteer/don,t n ind) No,yow / they wer n 't.
I love swlnmlrrg.
He llkes trtwlllng but he doesn't like Wasn'tandweren'tarc shortformsfor wos
long flighE. not and werenot. \lle nonnallyuse the short
foms of th ne8at|ve |n conversat|on.
w|thb,no auxiliaryverbis neededin the
pastsimpl :
Washe lote?
NoT gl#.''q-k*e3
@ msrsrmrr DECISIONS
MIL SPONTANEOUS
OFTERS
AND
Theformfothe pastsimpleis the samefor
a|l pesons.Mostlegularv r bs fol|owthe . UseMli whenyou offeror quicklydecideto
samepanen. do something:
Positive:subiect+ infinitive+ . d Con I give you the number?- Yes,I'll writeit
He tolked to Ben yesterdoy.
Antonio'shavinglunch.- oK, I'lI call back
subiect+ didr't + infinitive
Negative: later.
Theydldn't dlscuss the report, Thephotocopierisn't wo*ing, - Riqht,ve'U
Question:o/d + sLrbiect + infinitive sendsoneoneto repokit,
old you tolk obout the tip to china? . Theshonformof Mll is ' (l' = I will,
shon answeE: Yes/No+ qrbjectdid/didn't. you'll - you wi , etc.)Alwaysuse the short
Yes,Idld./ No, Idldn't, fomwh n youspeak,fol ofersand decisions'
Forverbsendingin 'e,justadd-d,to make

the positiveform.
@ comrmrrrvrs
Whenyou compae two thingsusethe
phone compalativeform+hon.
I phoned him, but he was in a meeting. Modeh plones ore blggarthon older ones.
receiva Businesscloss is morcexpenslvethan
WereceivedyourotdetlostMondoy, economycloss.
Forverbsendingin consonant +-y,chanSe Therearetwo different waysto makethe

-y lo -ied. positivecomparative formof regular
adjectives:
supply - adj c tiv + . r
Lostyeorwe supplledoll thehstoes. - mole + adlective
study
Thefom youusedepends on thenumbeof
She studledGermanfor twoyeats. syllables ln theadjective.
@ oalrcrrnorouris Forone.syllable
consonant'
endingin a
adiectives
add 'e:
. we use obiectponouns whenwe don'twant
to epeatthe namesof peopleor thin8s. snoll , smolle| cheop, cheape
objectponouns 8o afr r the mainverbor ost, oste|
afrea pleposition. (someshortadj c tivesdoublethe fina|
I conspeokto Ms Jones.I'mseeinghet conso(\anlbig , bigget)
todoy.
Ifa one.syllab|e adjectivealreadyendsin . ,
Do you hovethe agenda?- Yes,I havelt, you justadd -r:
iin ond Rosaare here. l'm wo*ing with so. ) sofe| nice ) nicef lorge , lorge|
them.
adj c tive endsin 'y' take
Ifa two.syl|abte
. In Englishthereis no differencebetween
awaythe and add -Er
-y
dilectobiectand indiectobjectpronoun5
busy, busler eosy, edsler
PeteLcouldyou sendme theschedule?
(indirectobject= to ne) adjectiveendsin a
lf a two-syllable
I sentlt lost week.(directobiect) consonant, use morc+ adiective:
He needs the frle. Can you send it to hlm? mooer,|, more mooen
(indirectobtect) omol) morc ormal
can you checkthefrqurcsond sendthemto Withlongadjectiv sof thleor more
(directobject)
l(e1?y7 syllables,usenore { adictive:
expenslve, moeexpenslve
e|onomical ) moft econotuicol
Grammareference
Therei5 onlyone ne8ativecomparative fom

less + ad;ective: @ sonrlmvyno
(seecountable/uncountable
noun5,Gammar
Iess cheop less busy less modern
less expensive refeence
33J
Theeis no patternto irrcgularadiectives.
You . LJseory withulcountable or pluralnouns
hav to learnthe diffeent
foms of the in questions.
comparative. (SeeUnit10.1.) Do you have ony identifcation/luggage?
Are thereony shops/ windowseots?
@ surrnurrvrs Useonywithuncountable or pluralnounsin
Therearetwo different waysto makethe negatjVe sentenc s '
superlative formof regularadiectivesl
- tl,e. adjective+ .est I donl hove ony luggoge.
- the +moreless + adieclive I don'l hove orrybags.
As for the comparative, the formyou uge tJseson withuncountable or pluralnouns

depends on thenumbelosyllabl sin the in posative
sentences.
adiective. l havesone identicotion/luggage'
Foone.syllable adjectives
endin8in a Thereore sofie shops/suitcosestherc.
consonant, add-est: or pluralnounsto
lJseno withuncountable
small , the snollest chedp) the cheapest saythatyoudon'thavesomething.
ast, the fost.st I hoveno luggoge,
(someshortadjectiv sdoub|ethe finaI I hoveno bogs,
consonant: b/9) b/99s)
lf a one-syllableadjectivealreadyendsin -e, 5UGGE5T|o1{5: 5lll l/wE...? LET'S'.
you iust add -st: . Weusestoll andlatt to mafesuggestions.
soe>the safest nice , the nicest Theilfomis|
lorge ) the lorgest Sholl +lL^/e+ infinilive?
letS + infinitive
adjectiveendsin -y,take
lf a two.syllable
awaythe and add 'iest:
.y . Usesho/ '..?wh n you offeto do
busy, the busLst eosy) the eoslest something or suSSestdoingsomething.
lf a two-syllable
adjective 0fier:
endsin a
consonant, use | most+ adjective: Sholl I do the photocopies?
modem, the most modern Suggestion:
ornal >the nost formal sholl l witethe eportnow?
WithlonSadjectives of thrceor more . lJseShol/rye...?whenyou wantto suggest
syllables,usethe rrost +adjectiv : doingsomething withsomeoneelse.
exp n siv ) the mo expensive Sholl ve meet next week?
economical ) the mo5teconomical ShoLwe tolk oboutthe design?
Theleis onlyonene8ative compaativeomI . lJselef3 .... whenyou wantto sus8est
the ieost+adiective: doingsomething withsomeone else.
the leost cheop the leost busy Lets catch the ten o,clocktdin'
the leost modern the least expensive
Letl 90 to the Berlin trade loir
Thereis no patten to je8ulaladiectives' aetb is the shortlormof lef !s, Alwaysuse
Youhaveto l a rn the diffeent
formsof the the shortform- th |onglormi5 L]ncommon'
(SeeUnit10.2.)
superlative.
@ rurune
wrx cortcro
We use9on9 to to talk aboutplansand
intentions.
heonis..be +goingto + infinitive.
. we doftusehoye9ol withm a ls/drinks/
Positiv
snackso shower/bath.
Im
I usuallyhave breokfostdt seven o'clock.
He's/Shevlt's going to startearly. (Nor#-a5all|3ot+ca*F*-a{.leyer
You're^ve,r/th
ey}e e+le*.)
Negative
I'mnot l! rovrnas
ormrrHrn
Weuseadverbs of manner to desc be actions
He/She/lt
isn't going to startearly. (howpeopledo things).
She tolks veryqukkly,
Questlons He wod<shard.
(see Unit 12'1 orthe ormoregulorond
ls he/she/it goingto statea|y? iftegularadvebs')
Adverbsof mannerusuallycomeafter
theverb.
Shortanswers
positive It'slolling qulckly,
ne9attve
It increosedslowly.
Yes,I am, No,I'mnot.
Yes,he/she/it
is. No,he/sheltisn't.
couI{TABLE
AliDUicou]{TABLE
]{oUNs
Yes,you/we/theyare. No,you/we/theyaren't, . Mostnounsarecountable(theyhave plual
formand you can countthem).
@ .nnvreor o conputet , two conputeR
|n Bitish Enjshhoye90is a verycommon on emoil ) sone enails
vaiantof the velb l'ov (whenit f urs to
possession). |t is usedv r y ofrenwhenpeople Somenounsare uncountable (theydo not
sp a k. Usuallypeopleusethe shon fom- the hav a plura|
fom).
longformis uncommon. (soe) infornotion/Iuggage/newicompetition
She! got a newjob. (NoT'-rif#r{b')
We hlvadl 6ot timeto discussit now Usea singularv r b W|thuncountablnouns'
Hrvoyou tot calolne's emailaddless? Therebsone lnfotndtlon obout liqhtson the
screen,
PosIt|v (Seealsosone/any/no, andquestlonswith
l've/You/Ve/We'Ve/rheyve 8ot a newaddess. much/mony,Gamma|eference28 and 34J
H ' s/sh ' |tl 8ot a newaddre55.
@ QursrtolswtH
h|UcH/A Y
Negatlve . We usetow nual, and howmory in questions
haven'tgot a newaddress.
l/You/We/they aboutquantityand numb .
hasn'tgot a newaddess.
He/she/|t . We uie mL/ahwith uncountable
nounsto ask
Questlons aboutquantity.
Have|/you/we/thgot
y a newaddress? ls theremuchdemondothis product?
got
Hashe/shelt a newaddress? . W also use'oW /'uch to ask aboutprice.
Shortanswers Hownuch is a honbuqee - Twopoundsfy'
. We usemonywithcountablenounsto talk
Yes,l/you/we/they have. aboutnumber.
Ys'h / she/ithas. HowmotrycompetitoE do you hove?- About
negative fve or six for this norket,
No, l/you/we/they haven't. (se also countable and uncountab|e
nouns,
No,he/she/it hasn't. Grammar r f erence33.)
G]amma]
refeence
@l rntslrus4rutrlrnosr
We ust'li/t'ese to tatkaboutthin8swhich
areV y nalol in our hands.
ls thk your pen?
we use fhof/,ose to talk aboutthlngswhich
are not nearor whichwe pointat.
fhott ny car, over there
I those brdceletsin the shop window,
.like
Ihisl,of refeto s|ngula|nouns.The'elThose
referto plulnouns.
We sometim s us ll''blthatto talk about
peoprc.
Who'sthot?
Mdftln, thls ls ny colleague,lenny.
IRREGUTARVERBS
Inflnlt|v Pasts|mpt lnflnltlve Past slmple
be lealn learned/learnt
b c ome became leave left
b g ln began los lost
break orcKe make made
bring brought meet met
build built pay pard
buy bouSht put put
catcn cught read l a d /red/
choose chos ring ranS
come came run ran
cost cost say sat0
cut cut
do did sell sol0
drW send sent
drink dlank srnS sang
drove slept
eat ate spek spoke
fall fell spend spent
feel felt stand stood
find found
fly take took
forget forgot teach
got telt t0ld
give Eave think thought
go throw
have nao understand understood
hear heard/h3:d/ wake
keep kept
write
Transcripts
A What'syournumber?
1 UPS 2 IBIM 3 AOL 4 RNXAuto 5 TDK 6 ZY B /Vlyphonenumber?
Systems 7 VW 8 GEc 9 ]FKcago 10 snack HQ
B O h s e v e n n i n e e i g h t. . .
7 A Five eight?
1 |'m Badcarington' |'nfromthe UsA. B No, nfie eight.
2 H l lo. |'mHansschwatz.|'mfronGemany. A Rght.
3 Hi.lan Grabowski, fromPoland.
4 I'mMariaGonzalesand l'm fromSpain. A Sorry?
5 I'mShenLin,fromChina.Niceto meetyou.
6 |'mNathalieLemaie'|'mfon France. A Right.
7 Hi' |,mPedlo da silva. |'mflom Bazil. B Threesevenfoursix.
8 Hello.|'mAlison smith,fomthe |JK' A OK,So, oh sevennineejght,two fiveone,three
t0 A That'sright.
1 A coffeP,please.
l
2 An orangejuice,please.
3 Could I havean iced tea, please? My phonenumbe's
oh one s;Xone'ninethreeeight'
4 An applejuice,please.
5 lJm,,,a tea, please, B zeoone six one,nine threeeight,fout five two seven'
6 could I havea minelwatel,please? That'sight'
And my mobjlenumbeIis oh doub|eseven,
nineone,doubleoh,threefousix'
t! zeosevenseven'nine ore leo leo, lheefousix.'''
|oe Wou|dyou likea dink,claie? And yourfaxnumber?
Claire Yes,please.could I havea tea? Um.'.|t,5oh one six on , ninethreenine,eightdoubLe
|oe Yes' lvlilk?su8a?
Claire Withmilk,please.No sugar. B zelo one,six one,ninethreenine,eight,two twothee'
loe OK.AndAnne? Thatl right.
Anne CouldI havean orangejujce,please? OK.Thanks, R;chard.
|oe sue' No ploblen.
1l
zero,one,two, thee,fou,fiV , six, seven,eight,nine,ten 1 r dot caneat orangedashdesigndot com
2 seViceat c c 5 dot I
t4 3 k dashsuzukiat eastdot j p
1 A Whatl yourtelephone number? 4 f undelscoe car|tonat net8atedot co dot u k
B zeotwo eightsix, one z r o four,fourninethee' 5 pinceundeEcoeone at c n V dot d e
A zotwo eightsix' one zeofour,fourninethree? 6 smihovat u dashmaildot r u
I That!ri8ht. 18
2 A lMyphonenumber'stwo one two .,. e|even,twelve, thjneen, fouteen,fifteen, sixteen,
B sory? seventeen,eighteen,ninete n , twenty,thity'foty'fifty'
A Twoone tvJo,
B Right.
A Six threeseven,foureightfive njne. t9
B So, two one two, sjx threeseven,foureightfive thirteen,thirty
A That\ ight.
3 A so, yourphonenumbe is oh onesix thee
two, m
sevenfive four,nine doublesix, l lhe founeenl|ieel ligh| |o FralkUr| lâinis now
B Yes,
readyfor boading.'.
A OK.
2 The fourteentwentydepartue, flightA one one one
to Rome5.'.
3 BrjtishAirways,flightzero zeonine seven,depating at
fourteenthiny.flveto LondonHeathow is '.'
4 '.. flightto lvexicocjty,due to departat fourt e n foty.
eight,will nowdepanat 15.30...
TranscriPts
' The fifteentwelved p artueto Madrid,frightnumbe please.And a cheese

3 A Twotunasandwiches,
|B sev n six one theeis now eady'..
6 The fifreeneighteendepanureto TorontoPearson, B Anythingelse?
flightnumber AA... A No,thanks.
B Ol(.That! sevenpoundseighty.
21
31
1 nineam / nineo'clockin the molnng
2 midday/noon t A So, youle hereon business?
3 theepm / theeo'clockin the afternoon B Yeah.I wokfo consultingcompany.
4 sevenpm / seveno'clockin the evening SantiaPartners.
5 elevenpm / eleveno'clockat night A And whatdo you do?
midni8ht B |'man accountat.
7 one pm / one o'clockin the aftenoon A Rght'
I five am / five o'clockin the morning clty.
B I Wolkat the officein Mexlco
company,Santia?
A OK. So is it an International
t2
2 B So, whatcompanydo you work for?
I a What! the time? A |exchemica|s.|'man n8ineer'
B ltl quanerpast eleven. B oK. And wheledo you wok?
2 A Whattime is it? A |n a fctoryjn Boston'
B |t'sten pst twe|Ve' B Right.And do you live in Boston?
A Yes' | |ivenearthe coast,not fafron.'.
3 A Wht3 the time?
B |t! iveto ei8ht. 34
4 A Whattimeis lt? fourhundrcd,ei8hthundledand fifty' sjxty.frVthousand,
B |t'squarteto ive. two hundedand seventythousand' threepo.nttwo
million, six pointeightbillion
t A Excuseme.What'sthe time?
B lt! halfpastnine.
A trnk At lhis factorywe makestee|products.And at the
!|xty seventy el8hty ninety hundred othefactoryin Munich, they makeprcductsfrom
al!mlnium.
23 Right.wheredoes yousteel comefom?
lan
|n Brazil,a Big Mac is one dollarsixty-ive. trank Whe do we buy it?
A How muchjs a Big Macin Fanc ? tane Yeah.
B Twoeuros j 8hty.two' rlank Foma supp|ielhee,in Hambug.
A Big Mac is two dollasseventy.ei8ht in lapan' tane Right'And does it comefomGemany7
ln Switzerland, a Big lvac is threedollatsfony_ei8ht. Fank No' |t comesfomchina.0u supplierj5 an
A How muchis a Big Mac jn the uK? importe
B In pounds? 0K.
A Yeah. trk We buy abouttwo hundedand fifrytonnesa year
B Onepoundninety. so We?eonly a smallbuyer But ''' wthtwo
hundledand fiftytonnesosteel,we maketwelve
2 thousandproducts.
tomato,sa|ad,chjps,beel chicken,hotdog'bulge'tuna, ,ane Ri8ht.so you maketwelv lhousandploducts
egg,cheese a yearat this factorywherc do you sell your
poduds?
21
Fank we sell fifteenpercentof themin Germany, and .
1 A could I havea burge, please? the otheeighty.fivepelcent.'. a||oveth world.
B Anythingelse? We havecustomeEin .,.twenty.twocountries
a lJm..,yes, and a tea, please. Huh,0K.
B That3foureurossixty.frve, please. In the UK,we sell a lot of equipmentto a company
A Foul.'. sixty.fiv . in ...
B Thanks.
2 A Two hotdogs'pl a se.
I Two?
A Yes,please.And two coffees.How muchis that?
B Um ...eightseventy.
A oK, eightdo||as seventy.
| ",'
3a 5 Heein S\'\j:lleland'
pop|P statWokat .'. halpasl
t Wheredoes youl steel comefom? seven,eighto'clock.And we like to havea good
2 Wheredo we buy it? br a kfast befoewe go to wok,so we get up, um.'.
Doesit comefronGemany? qu|eeany'
l
Whee do yousellyoupoducts? 6 |r |apan'a lot omanages |avedinnerin the evenirg'
thenthey go backto the officeand wolk until nine o...
39 or ten o'clock.Or later,sometimes.
A Whattimedo youg t up in the morning?
B Quarterpast six.
u
I hav beakfastat half past seven. Neil HelloTina,it's Neil.
A Whattime do you statwok? Tina Hi,Neil.
B At nine o'clock. Nil Tina' havea question'
I havelunchat twelvethity'
s A Do you hav a breakin the aftemoon? Ne|l |t'saboutthe salesepot'I don't understandan
B Yes,we havea breakat thrceo'clock. abbeviation on pagesjx. t says .Weneedto invest
A Whattimedo youfinishwork? in the B2B maket''
B finishat five thirt! Tina B2B?
A wh n do you have dinner? Neil Y a h |etterB, numbertwo, lettel B' |t'ssales
jagon.Whatdoes it mean?
B At abouthalf past seven.
Tina B2B ...Goodquestion. I don'tknow Ef ...ls it, um...
N DoesB standfo.busine55,? Doesit nean.business.
Goodmorning. to-business'?
B Molning.SorryI'mlate. Ne|l oh, 50 the .two'mens .to'.Yeah.'.maybe'.'
oh' you1enot |ate'|t'sonly fiV past eight' Tlna Do you know,um ...NetLingo? The website?
Fiveminuteslate. Nell No.
No poblem. Wouldyou like a cofee? T|na |thas a dictionary
of '.' Intenetbusinessjargon,''.
oh, yPs p|ease.FiVepast eight'|t jsn't|atefome' Ne|l oh, right'what! the ddess?
it's ea y! Tlna I'rnnotsure,but I thjnkjt'snetlingo dot com.
what time do you statWok!hen? Nell Howdo youspeLl'netlingo'?
Tina N'E-T-L--N-G-0.
B Nineo'clock.I'mnota morning personl
We startat seventhirty. Neil Netl;ngo dot com'0K, thanksVeymuchTina'
sev n thifty| Tina No pobLem'
But We don'tWok|te'.. . We aren'teveningpeop|e! 45
B My boss isn'ta motringpesonoan eV n ing personI
He startsat nineandfinishes at four,.,.But he doesn't customeMy namel Lindsanmeson. And |'mfrom
havelunch. HughesInsuance'
Right.He doesn'thavetimel Nell Sorry?CouLdyou say that again?
I No! customef Lindasammerson. S-Adoub| 1\,1.E-R's.o'N'
N i l cou|dyou speak moeslowly.please?
43 CustomerSorryS-AdoubleM-E-R-S-O-N.
|nspain,Wehavedinnetat nineoten o'clockin the Iteil S-A-doubleM-E-R.S.O.N.
evening.Whenmy colleaguescomeherefromother Customer That'sright.And I'm fromHughesInsurance.
countries,they say we eat late,Theytequitesurprised, N i l Hughes?could you spell that,please?
In hotelsin the UK,they servebaconand eggsfor Customer H-U-G-H'E-S.
beakfast, so a lot of peop|efon
othel countriesthink N i l H-U-G-H'E.S.
that'sthe norma|Englishbeakfast. But,in fact,at customer That'sight.
home,most Britishpeopledon'thavebaconand eggs Ne|l oK. Well'thanksVerymuchfoyourca||.I l|
in the morning.Theyiust havecerealor toast ...just
a light breakfust'And thenthey have Iunchat tw l ve 50
|n Fance,we havean hout an houand a half,two Sue Stephan?
housfol lunch.|tdependson the company youWolk Stephan Yeah?
for.BLrtpeoplelike to havea ...a good breakat sue can I buy trainticketsorFranceherein the lJK]
lunchtime.Lunchis an importantmealin France. stephan Yeah'You can book on th |ntelnet'
In the lJnitedStates,we don'thave long lunchbreaks. Sue Right.
A lot of peoplejust stop work for half an hourand Stephan At SNCFdot com.
havea sandwichin the office.Peopleprefeto have
a shon breakat lunchtime,and frnishWokearly.
114 |
I
Transcipts
sue sNcF - that! the Frenchtajncompany?

Stephan Yeah.Do you needto book a ticket?
s |'mnot sure.Possibly.so i5 this websiteiust in 1 A I needto photocopy this.CouldI usethe
French,or is it ...?
photocopie?
stphn No,you can chooseEn8lish' B Yes,sure,
su And can you pay by creditcald? 2 A I needto phonemyassistant. CanI makea phone
stphn Yeah'and they send the ticktsby ma.|. callfiomhere?
5u To youhomeaddress? B Yes,go ahead.
stphan Yeah. 3 A I needto axthisto myoffce'couldI usethefux
sue You can'treceiveticketsif you live in the uK, mach.n?
thouSh.,. B Yes,of course.
Stephan Yes,you can.Theysendticketsto different 4 A I needto emai|thisfile.can l sendmalls fromthls
countries. compute
sU oh' i8ht.5o sNcF dot com,then. B Yes,no problem.
stcphan That! ight. 5 A I needto pinta copyof thisffle.|5thel a pint l
su oK, thanks. I canuse?
stphn No problem. B Yes,sure.
5t 58
(Rec- Receptionis l where!th lift,p|ease?
custom.r so, thele are meetingoomsat th hotel. 2 Wherearethestaks,please?
Yes,we havea business
centrcwithfout 3 Excuseme.Where!theexit?
rcoms. 4 Excuseme.Wherearethetoilets?
custome Right.so foa m e ting with thl e peop|e, 59
Rc oh yes, that'sno prob|em.Thereaesix chairs Excuseme,wh l ! thexjt?
In eachtoom,so .,, B
cstomel 0(. That's]ne, Yeah,
then.
R.. Thenin receptionthere! a photocopier, B It! iust overthere.Go to the end ofthe corridor.
lfyou
needto makecopies, thentumleft...
cuslome Ri8ht. A Arethee
toi|etson thisloor?
R c Thele'sa fax mchine,um '.' a dinlGmacn|ne B Yes.They?e|ntheco|dor|fyou8o outof the
...Do you needa telephone? office,throlgh ..,
cstom r Er.no. 3A ls therca llft?
Rec 0X. lt! iust we don'thave phonesin the B 5orry?
rooms.Most peoplehavemobiles,so .,. ls therea lifr?
Customer Of course,yeah.No,that'sno problem.Er... Yes' theleis. |t3 iust past thstalrs'.'
Ate you lost?
lust a questlonaboutcomputers.lJm...
R c We don't haveComputs' llm '.' yes. Wheleaethe stajrs?
|'maftaio'
cus|ome No, no' that! o(' |t'siust l havea laptop. Thy?ejust thloughthe doo6' |you go thlou8h
Um... thos'..
R c 0h, I see. a
cstomer Are therepowersockets?
Rec
Excuseme.Where's thellft?
custome Geat'nd is therea phonsocket'fol an
It! overthere.Thefilstdooron theright.
Internetconnection?
2A Excusme'wh earethestais?
So I can send emails,
Rec B on theright,iustaftethe |ift.
lJm...We don'thave phonesocketsin the
meetrngrooms,so .,.no, llm ,..
OK.Thanks.
cstome well, no. |t'snot a problem.l can connefito 3A Whele's thecompute oom?
B ltl justPastthesta|ls.Thethiddooron the i8ht.
the phonesocketin the bedoom.
Rec oh' yes. The b d ooms all hav phones,
0h ght.Thanks.
Whee3 thedinksmachine?
B Go to theendof thecoidor' thou8h
thedoors,
custom t oK. That'sinethen.t',m.'. oK, so can I
and turn left.
5 A Whereaethe tojlets,p|e9e?
B Go throughthe doorsat the end, and they'reon
the right.
a o(.
62 Veroni(a Um ...it depends.We sometimesworklvith
a teamfromlapan,sometimesit's a team
1 house 2 apartment 3 kitchen 4 bedoom
fomthe UK. |t dependson the TV channe|.
5 livingroom 6 bathoom 7 gaden
But the presenteris alwayslapanese.
63 Interviewer And do you oftengo to lapan,on business?
A so, do you liv nearthe office? veronica llm '.' sometimes,yeah.Fobig proglamme9,
B Yeah.W houseis about...six, aevenkilometres befoeWestartpoduction. I go to Tokyo,
flom he . and ...and I havemeetingswith co||ea8u s'.'
A oh, so you live in a house.Not an apatment. at the TV (ompanies.But I don't go very
B Yeah'|t\ quitesmall'lust two bedooms. often.Um .,.we sometimestalk on the
phone,but '.' but not a lot, eally.The
A Yeah.
B But,you know,it3 neal the centeof town,so .'.
problem withphonecallsjs the time
A Yeah,that'sgood.ooes it havea garden? difference. You know,if it's lunchtimein the
lJK,it! teno'clockin the v enjngin ]apan'
B lJm...
So ..,we send a lot of emails.
B Therei5 a garden,but it's, um ...verysmall.lt's about And do youtravela lot in the UK?
oh' yeah'Yh.| 80 all overthe country
twenty'ive5quaremetres|
Right. so what subjectsare the progammes abou|?
Theeljust a bin| You sy .|ifein the lJ(''
oK. v oni.a Y a h. um '.' theeae|otsof subjects.E'..
B Itl quite an old property,but, um... itl OK,you know Londonbuses,the Loch NessMons|e'el .''
The poblemheeis plopertypricesaecazy. mus|c'popenl e '.'
Expensjve? 66
B 0h' yeah'Very ovel the |ast'.' fou,five yeas.
Jacky Good meetlng,Stuart?
6 stuat Yeah,oK. But a b|t long' Fivehous|
1 | havea lot of meetin8s'Um ...they'e usuallyherein
th ofiic . Not bi8 meetings.ThereaeUsually.'. four, stu.t Yeah'I don't havea |otof neetin8s,
but whenI do
five,six people.
2 | don'tofrengive bi8 pesentations, um .'. to lage lacky They'rclong.
numbesof people'They'e oftnjust to small8oups. Sluart Yeah.
] oul companyhas a confeence everyyea'lJm.'. so I tacky Do you havea lot of meetingsat head ofiice?
alwaysgo to that' But that'sthe only confuence Igo to. Stuart No, I don'toftengo to headoffice,now I don't
4 | nevefgo to tradefails in othercountfies.But I go to travela |ot,rea||yI neve|go aboadon business'
two or threein thiscountry tacky No?
5 We have a branchin Brussels,so I sometimesgo to the Stuart No. I don'tneedto. Withthe newiob, it's ...it!
jusl phonecallsandemails. A lot of phonecallsl
officethee'Um '.' tha(! all, really.I don'tgo on a lot of
business tip5. fo
6t I A Hello.ls Stevethere,please?
B No, he! havanglunchat the moment.
Intev| w so, you'rea televisionpoduce? |s that right?
A o(, no poblem.I can Callback |atet
veonl.a Um '.' Whatl my iob tit|e?Tht3 a good
questjon! Hello.
Intv| W You makew pogrammes, basically. B Hello,Olivia,lt! Rick,
veronIca Yeah,I U5ually Wo'kfote|evision companies Hi' Rick' can I phoneyou |ate?
|'mdriving'
in lapan- forlapanese TV channels. And I B Yes,OK.
makeprogrammes about'.' the UK'bout life 3 CouldI speakto Colin,please?
in the uK.
B He'shavinga meetin8this moning.
|ntevl w | so you |iveand work heein the UK, and you
Oh, right.
makeallyourprogrammes here.
Thatt ight. Hi' it\ Mitch.|5Nadiathee?
And aethe po8lamm sin lapanese? B No' she'snot hee'Mitch'she\ visitinga custome
Yes'The w pesentes aelwaysfom]apan. this weekin Australia.
Um ..' The plosammesare nevein English' B Australia!
And the production team?Thecameranan
and.,. 5 Hello,thisis PaoloConstantine3 extension.I'mnotin
the officeat present'|'mwokjngon a projectab'oad'
Pleas send me an emai|if you need to contactme
urgently.Thankyou.
"ol
Transcripts
6 A could I sp a k to sy|via]awis'p|ease? B lgo running.

B She isn't in the officetoday.She! wo ing at home.
A Oh. B Whataboutyou?
B shel hleon iMonday. A um ...,well...
A Right.OK, I can call on lMonday, then.Thanks.
74
72 1 A So, we needto havea meetingaboutthjs new
A Th l l a nice swimmin8pool he . po|ect'
B Hereat the hotel? B Yeah.
A Yeah.In the basement.lt's quitebig. A Whencan we meet?l'm freeat the end of lanuary
I 0h. Well I'mnot goingin il. B The erd ofjanuary?lJm...yeah.
Don'tyou llke swimming? A Whataboutthe twenty'eighth?
I I hateswamming! B lJm...Yes,I can makeit on the twenty-eighth.
0h' I love swimming.|t! good for you, as well. A oK' The twenty.eighthofJanuay, thn.
I Not if you can'tswlml |'mfeeln F b ruarycanwevisitthefactory
2A then?
A No' that'stue!
|.mbusyat th begining oFebruary Whatabout
B Do you ofrengo?
thelastweekin February?
A Swimming? Yeah.
I Yeah.
Mondaythetwenty.second?
A Quiteoften,yeah.I go runningqultea lot as well. Yes,that! fine.
I don't like it, though!
8 No' I dot'tlike unning. 3A so, forournextmeetin8, um'.' aeyoufieein
A Do you go? the mlddleof March?
B No. No' I don't |ikesports.| 8o wa|king'somtimes. B Whatdate?
Oh,and I llkeskiing, A Whataboutthe twelfth?
A Yeah? B day th twe|fth?
B Yeah.I don't8o very often.lust ...,you know,on
holiday. B No, l can'tmake|t on Fday.Whataboutthe
A so, aeyou 8ood? llondayafr Mondaythe fifteenth?
B Yeah,l'm quite good. A Yes,0(.
A |'h..' not very8ood at skiin8 '.. B Rlght.so' Mondaythe flft e nth.
?t 4 A We needto arrangea date fothe meeting'

B Yes.Um .,.
I A So, what do you do whenyoule not at work?
A cn you makeit on the fifthofApi|?
B lJm...I p|ybasketball'
B Yes.I'mfreeon the fifrh.Whattime?
A Basketball?
A |nthmoning?
I Yeah,l'm in a localteam.
B Yeah.
A Ri8ht.
A At naneo'clock?
B I do aerobics,as well. llm ...Whataboutyou?
B oK' Yes,thatt |ne.
A I go cyclingsometimes.
A oK' so the fifthofApilatnineam.
B Oh,I go cyclingas wrll.
A Right. ,
I Yeah.Wheredo you go?
1 | can'tmakelt on Wednesdaymorning,
A E.'.
2 The meeting!on Monday.
2A so, you ply football? 3 Are you he on Tuesday?
B I playfootba||.Ido wei8httraining
two o tree 4 |,mnot heeon Fdayaftenoon'
timesa week,I go fishing... 5 l'm goingcyclingon Sunday.
Whatson of fish do you catch? 6 |,mbusy on Thusday.
B BigoneslI havesomephotosI canshowyou ,., 7 |,mwo*ing on satuday moning.
3 A so' whatdo you do in youspaletime? v,
B lJm...I play chess,um ...I playthe guitar.
L|lly wh n are you goingto Euope, Gary?Nextweek?
oh. Ar you good?
G.y Yes.|'ml a ving LosAngeleson Monday.
B At chessor the gujtar?Well,actuallyI'mnot very
good at eithe, Lllly Wheleaeyou 8oing?To the Londonofflce?
so ...
Gay Yes.
A Right!
L|l|y |Jhuh.Who aeyou meeting?Tanyaoolan again?
Gay Yes' |'mWoking withTanyaon uesday.Then|,m
meetingsu Redmnand |amesBarkeron
Wednesday' then |'mgoingto Pis.
Lilly Really?why are you goingto Paris?0n business? customel The day after.Julythe thirty-fist.
on the last
Gay No' |'mtakinga break.|'mhavingtwo daysoff' train.I don'tknowwhattime it leaves.
Lilly Good idea.so, how are you travellingto Paris?Ae Assistnt The last ain'sat ...twentyfifteen'
You driving? customer OK. On the twentyfifteen,then.
Gay No' |'mtakingthe iain the Eurostar' Assistant Fistosecondclass?
Lilly oh, isht. CustomerSecond,please,
Gary Then|."ns|aying;nPaisorl'eenigh|s' assistant That's.,.seventy-three pounds,please.
Lilly Great.so aeyou flyingbackto LA fiom Pa s? o '.'
Gary No.I'mcomingbackto Londonon thetrain.Then 85
|1nflyinghoneon satuldayaftenoon. colteague Wereyou at the tlade failastweek,Hanna?
Lilly OK. ln lndia?
Gary |'naivingjn LA in the niddle of the njght.]ust
aftermidnight. C o l l e a g u e Wheewas it? Delhi?
Lilly Mmm' so, js it just one flightbetweenLA and Yeah.
London? C o l l e a t u e Howwas it? OK?
Gay No. |'mnot flyingdirect.|,mgoingLA, NewYok' Hanna t was verygood,yeah.
London. Then,on the flighthome,I'mchanging in C o l l e a r u e Was it bjg?
Chicago. Yeah.Therewerethousandsof people.
c o I l e a g u HowmanycompaniesWerethee?
81 Um...aboutfourhundred,
lthink.
Assistant Hello. collagu Really?
Gay Hi' |'d|jketo book two 5eat5to Paris,please. Yeah,it Wasbig. I was suplised. Wasn'tthel
Fortomorrow |astyea'I was theletwo yeals ago,
Asslstant At whattime? in calcutta,nd um '.' thelewercn'ta lot of
Gary At aboutflve pm. I don't havea timetable. companies thee'orly abouta hunded'
Asslstnt Thele'sa trainat seventeenfifteen.|t arivesin Colleagueso this wasn'tyoul fistVjsitto ndia,then?
Parisat twentyflfty.flve,localtime.
Gary Right.OK,that! fine. ColteagueRight.weeyou the on|ypesonthee,fom
Ass|stant Wouldyou like to travelfirstc|assol standad the company?
class? Hanna No. |n8idWene| was thele,fomthe Flankfurt
Gay standd' office'And Rafa | and Marja,you knoWfrom,
Andwou|d youlikea sing|e
oa etun
ticket? um.,.
Gay please.
A rcund.trip, colleatue 0h, flom BaceIona?
whenwouldyouliketo comeback? Hanna Yeah.
Gay I wantto etunon satuday,
butI don'tkno\,! co|leagueWeeyou all in thesamehote|?
whattime, Hnn We W r n 't in the samehotel,no.Um.'.butit
Assistant Do youWantto bookthe r t urnt|ipnow? Wasa goodtip.Long'though.
Gary |f l reservea s a t, can I changethe reservation?
Asslstant Witha standardfare,you can changeor cancel a7
the booking,yes. Hanna Maftin' ale you freefor five minutes?can WetaLk
Gary OK.Howmuchis the standard fare,then? aboLrtyourtrip to lvlexico?
Asslstant One moment. Matin Yeah,sule.
Hanna So,ho\4was it?
&r Matin t WasoK'
1 a s j n g l e 2 a l e t u n 3 a t i m e t a b l e4 l o c a l t i m e Hanna Whendid you arrive?
5 to return 6 to reserve 7 a reservation 8 a fare M in LastTuesday. Tuesdayevening'| stayedTuesday
9 standard night,workedall dayWednesday andthen
tavelled backWedne5day evening'
84 Hanna Right'so wheedid you stay?Whathotelwee
p|ease'
custom r Id liketo booka ticketto Bimingham' You in?
A etun. Maftin The socoroHotel.Neathe office.
Assistant Whendo you wantto leave? Hanna Oh,yeah.lt'sgoodthere.
cUstomer ]ulythe thitjeth. Martin Yeah.lJm...Yes,so I presentedthe businessplan
Assistant Thethirtieth? on Wednesday morning.
customeYes. Hann Right.was Pedlo happy?
Assistant At Whattine? Matin Well.'. I wasn'tsureat first.He didn1ta|ka |ot
customer on the nine fifteen. aftethe pesentation'we startedat njne,I talked
Assistant Inthe mornng? aboutthe planforthinyminutes, and ...thatwas
it. Therewereno questjons,We finishedat half
Assistant And whenareyou comingback? pastnrne,
Transcipts
Hanna Oh, stven No' we rentedan apanment- noth.ngspecia|.

Martln Hmm...I think he wantedto lool at the figurcsin We didn'tspenda lot of time in it, really.We ate
the repon. out everynight.The nightlifewas good - lots of
Hanna Hmm, restaurants
and bars|and' e.'. the food was
Mart|n He neededtime to eadit. Anyway,he phoned geneallygood ...and it cost verylittlefoa good
yesteday, with one or two questions.Justsma|l
points.And, er... he'shappy.No problems. Hanna Ivmm.so you enjoy d the food' and drankGreek
tlanna 0K. That! fine,then.And did you talk aboutthe w|ne'no ...
cost of mateials? Steven Yeah.lt was ...all veryrelaxing.
Matin Yes.I talkedto Miguelaftethe meeting.We Hanna And ho\'!muchof the islanddid you see?Did you
discuss d sppliers,as well, um ...He'snow travelaound?
talkingto two n w companies.I receivedan email stev n Yeah.We saw quite a few diffelentp|aces'
thls morning,sayinghe has a meetingwith one Hanna so you ented a cal anddlovearound'then.'.
companytoday,and one next Friday,so ,.. st.ven No' no. We ..' we wenton Coachtjps- organised
Henna OK. ThatSgood.And did you visit the fuctory? tips- on a coupleof days.And we tlavelled
Martln No,Therewas no time,So I didn'tlook at the new aroundby bus as well.Youknow on...juston
productionline. pub|icbuses.I don'tspeaka word of Geek,but
Hanna Well,youle goingagainnextmonth, ...you iust boughtyouticketand ...it was no
Manln Yeah,that! i8ht'I can see it then'
Hanna OK.So,a goodtrip,then? Hanna Sounds8ood.
Ma ln Yeah.So, howwasyourtripto Delhi? st v en We cameback on Fiday.so I hd the weekendat
home.And now ..' backto wok|so how was youl
88 tlp?
I He presented the business plan,
2 He talkedaboutthe cost of mate als. t3
3 He discussedsupplielswith MiSuel. I We had two days in Athens,as well.
4 He didnt visit the factory 2 We flewto Athens.
5 He didn,t|ookat the newpoduction line' 3 Thenwe took a ferryto Crete.
4 The feryleft fromAthens,then'
89 5 |twent dilectto chani in cete.
1 whendid youalve? 6 We ate out everynight.
2 Wheedid you stay? 7 |t costvery |ittlefoa good meal'
3 Did you talk aboutthe cost of mateials? 8 so you enioyedthe food,and dankGeekwine .'' .
4 Did you Visitthe factoy? 9 We saw quitea few diffent p|aces.
10 so you enteda caand drovealound,then.
9l 11 You just boughtyouticketand .'. it was no poblem.
uanna Hi Steven. 12 we cameba(k on day.
steven oh hl' Hann'Howaeyou?
Hanna OK thanks. And you? 95
st v n Nottoo bad' Thfistday backis neveea.y,but... 1 gave 2 hd 3 ed 4 sid 5 saw 6 sent
Hnn oh, of couse,you'eiust backfromholiday'I bet 7 spoke a told 9 thought 10 wote
it Wasquietln the omcelast \'!ek- | was ln
|ndia,Martinwas in Mexico,you werc '.. whdid 95
you go? A Hello,APC Limited.
Steven Greece.Crete, B Hello'cou|dI sPeakto Andr Thomas'please.i
llanna Crete,0K. So howwas jt? A No, |'mafraidhe'snot heetoday.
st v n Fantastic.We rea|lyenjoyedit. we had two days in B Oh.
Athens,as well, A He! backtomoow.can I takea message?
Hanna Right.So your flightwas to Athens? B lJm...yes. Couldyou ask him to call me?
stev n Yeah.We fl w to Athens'We stayedin a hote| A Surc.
theefo...just one night.Thenwe took a ferryto B My name3leanne|Maie. ].E.AdoubleN.E.
CrPte. A sory couldyou say that again?|'miust .'. 8etting
Hanna The fefryleft fromAthens,then. a pen.
steven Yeah.|t Wentdiectto chaniain cret,whichwas B Yeah.J-E-A doubleN-E.
the townwheewe stayed,so ... A l..AdoubleN.E'Yeah.
Hanna And did you stay in a hotel? B henMairejs M.Ai.R-E'
A lM-Al-R-E.Right.And does he haveyour number?
B Well,I'll give it to you. lt's oh doubleone seven
eight...
A Oh oneone seveneight,0K.
B Doubletwo s v en six sevenfouone.
|'12]
A Twotwo sevensix sevenfourone. 105
B That'sight. we all knowthattodaycompanies wantto spendless
A oK. |'ll give him the nessage' on businesstravel.That meansmorebusinesspeople afe
B Thanksverymuch.Bye. flyingeconomyclass.The advantageof econony c|ass,
A Bye. obviously,is the |owecost.The disadvantage i5, you have
a smallerseat' |f you wantto Wok,it.snot easy you
99
tablel Verysmall,so you can'tput papeson it. |t's
1 I'll call back later ditrcultto use a laptop,etc.
2 |'llask heto callyou back.
3 |'1lgive hethe messagea5 soon a5 possib|e. So,we askedthe question'How canwe makeeconomy
class bettelfor our bu5ine55custom r 5?,.And Wethink
t00 we havethe solution.So, that! what I'mgoingto talk
I lt's sunny. 2 lt's raining. 3 ltl cloudy.
4 lt's snowing. 5 lt's fteezing. 6 lt'swindy. 106
7 |t'sfoggy. 8 a thunderstom
1 The safestway to avel js by plane'
101 2 The TGVis the fastesttajnin Eulope.
1 beautifLrl 2 niseable 3 waln 4 coo| 3 Ajl France.KLMi5 the |agest ak|inejn Europe.
4 Peopleofrenwant to buy the cheapesttickets,
5 minusone
5 somepeopleWantthe mostconv n ientWayto trave|'
102 6 Low.costailinesofrenhavethe leastexpensivefaes'
Ni8el Well,it's a beautifulday. 7 The best seatsare in firstclass.
olivier Yeah'lt's nice to see the sun' |t rainednealy 707
eveyday LastW k '
Nitel Really? A what time do we get to Frankfurt?Quarterpast?
olivier Yeah'Not a Very8ood sta to the summe' B lJm...yes.Yes,wete on time,I think.The lastijme
Ni8 l Doesit nolmallyainmuchhee'in ]u|y? Itookthisflightjt wasaboutan hourlate.
olivier No' You sometimesget one o two Wetdays. A Yeah?| don'tusuallyfly.I normallygo to Frankfurt on
ol thundeEtoms, sometmes.
But,um '.' anywa thetrain,
the sun'sshiningtoday,thafs the mainthing. B FromParis?
A Yeah.lt takes...six anda halfhours.
|i|gel Yes.Ah .'. heWaite!comingWithour bottleof
B Hmm.
A |t'snota high.speed tain'
o|lvie Thankyou'Wou|dyou likesome?
8 No' I dovelast year,fomParisto Flankfurt.|t took fte
Nigel Yes,pLease.
.'.six hous'Ithink.
olivie so' is thi5your fistVisitto Marseille?
Nig l No. I camehereonce befoe,abouttwo yearsago. a Right.
|n Winte' |t was .'. it WasquiteWam, B No,the fastestway! by plane.Definitely.
actually'
otivie Yeah,Wintes a geath e' Befoe'when| |ived A oh yeah,I agee'I thinkthe tain'sthe most convenienl
in Pa|is,IaLways hatedWintelBut h e,it\, um '.' way,though,Thefe'smofespace,so you can work,You
if thee'sno Wind,andthe sun\ out,you canwea arriverightin the city cente.
a T.shit.We get a cold wind' sometimes,called B oh, 'm not 50 sure' For me the nostconvenientWay's
the Mjsal'|t b|owsdown fon the mountins.'. the fastest,,!ay.I preferto fly.
fomthe Alps' But,um ''. if it's sunry,and thele's A Well,I suppose,for me, it's a questionof cost,reaLly,
no Wind'thenit's.'.itl qujteWam' hetrain,scheaper'
B How muchis it to Frankfun?
Nlgel Well,my boss phonedme, ftomthe UK ofiice,half
A FomPais?|t'sabout,um .'. a hundredand eighty
an houago.Apparently, it's rainingthereat the
olivie 0h dear. B Yeah.Youteright'And that'scheap thangoingby caL

Nigel so, hee!to oucolleagues WithfueLandunning costs'
in London|
otivie Yes.cheersI A Hnm'I don'tlike driving'I thinkit's the wostwayto
Nigel chees! tavel'Folongeldistances'
8 Yes,that'sue' WhenI doveto Fankfut, I a|ivedat
t04 about,,,
1 funher 2 better 3 worse 109
1 Th flightsto NewYok'Londonand LosAngel s aen't
late'Theyeon time'
2 The Rightto Tokyois late. t's delayedby thiny minutes.
3 You can checkin now fothe flightto LosAngeles'The
check'inis open.
,,4
Transcripts
4 You can'tcheckin fothe flightto London.The check'in Kisti Yes' 0K, good idea.Let3 do that'
is closed. Akio l,llsendit now And |'||caLlback,un.'.Whensha||
5 lhee.sno flightto singapoe'|l's(an(elled' I call you?
6 Forthe flightto Los Angeles,go to gateD ten. Kisti Let! ialk againjn an hour.
7 The passengersare gettingon the planeto NewYork Akio OK, fine.Bye.
noW Theyteboadjng. Kristi Bye.
110 t1t
st w ardess Hello. Aklo The most importantiob js the brochure- to start
Passeng r Hello.Wheedid put ny ticket?Ah. Theeit work on the salesbochure'
is' Heeyou arc' K|st|Yes' I agree.I thinkWe needto do that frst'|Jm'.'
st w ardess Thankyou. Do you haveany |D? but then' I think' before\,veChe(kthe pces.we
Pass n gel sorry? needto choosethe photosfor the brochure.Hmm
stewald s s Do you haveany identjfication?Youpasspot ..,I thinkthat'smoreimportant.
or an identitycard,., Akio Yes,youte right.Thatis urgent.The marketing
Passenger Oh yes. Nlypassport,Thereyou are. peopleneedthose photosquickly.
stewa|dess Thanks.|'mafraidtheeare no wjndow5eat5 Kisti Yes.So, I thinkthat ...
left.15an aisle seat OK? And aftetthat We can checkthe pices.
Passenger Yes,that'sfine. Kisti
Stewardess The plane! quite full.The last fljghtwas so that! allwe n e d to do on the blochue'Um '.'
cancelled. Kisti Then,befoeWetalk aboutnew prcducts,it's bettel
Passenger Right.So is thisRlghton time? if we Lookathe !'JebsiLe desig1,becauset''ee.sa
stewad s s lJm..' it! delayedaboutten minutes'Do you lot of workto do on that.
haveanyluggage? Hmm.0l(. Then,finally,we can talk aboutnew
Pass n te lustonecase, poducts'
stewade5sA suitcase? xrlsti Mmm,yes, if we havetjme.Lefs do that last.lt!
Passente No,it! iusta bliefcase.
|'lltkelt as hand not thaturg n t'
luggage. Aklo Yes,OK.
stewardess 0K. So you have no luggageto checkin. Krlstl So, how muchtime do we needto do all that?
Passeng.r No, ] don,thaveany othebags' Aklo W | |' if Westartquiteearlyand Wokall day on the
stewardess 0K, flne.Here'syour boardingpass,
Pass n ge Thankyou'
tt5
stewadess Wete boardin8in ''. thiny.fivemjnutes.Gate
twelveB. 1 Fistof a||,alangea datefot the neeting.
Passen8e Right.Um .'. are thereany shops,afterthe 2 Thenbook a meetingoon.
securitycheck? 3 Afterthat,preparethe agenda.
Stewardess No.Thereare some shops overthere.Before 4 Finally,emailthe detailsto everybody.
you go thoughsecuity'
1t6
Passent r oh' I see' oK' thankyou.
steward s s You?ewe|come. 1 A |t'sveryimpotntto checkthe dates'
B Yes, 8lee'
It! 2 A Thedesi8nofthe bochule is a smal|job.
Klst| so, Wheresha|lWe meet? B I'mnot sureaboutthat.
Akio Um '.' well' I can cometo your ollce,or you can 3 A Ithinkyou]ethebestpeson ollhe job'
B I'msorry | don'tagree,
K|isti W l l' you camehere lasttine,so ...sha|lI cometo 4 A shall Weca||to find out the latestfi8ues?
B Thai! a good idea.
Akio Yes,OK.Yeah,thenyou can meetour new design
117
manage'
Kristi oh' yes. Good idea.oK' so let\ m e t in Tokyo. simon so' whena you leavingfor Tokyo?
OK. How manydays do we need? Kristi lJm...nextWednesday. I'mleavingon Wednesday,
(risti Hmm,.,goodquestion. coning back on satulday.
shall We plan the meeting,fist?ThenWecan Simon Right. And you?egojngto meetAkio.
decidewhento reet. andhowlolg we need,,, Kllsti Yes' We?egoingto wokon the sales bochue'
Krlsti Yes,0K. The Japanesebrochure.
I wrotea |ist,thjs moning'of the things|d like to Simon OK.
look at with you. Kisti Er.'. We}egoingto look at the Website'as Well.
Kisti Right.Good. Simon Right.I wantedto ask you aboutthat.What\ the
So, um ...well,shall I emailit to you?Thenyou can plan for the website,exactly?
look at it, and we can talk later Kisti Well,I wantto changethe design.Um .
Simon Completely? ReC oK. And youve got a nessateftomMsoga. He
Kstl I thinkwe needto makesome bi8 changes,yes. says he'scomingto the hotelat sevenforty-ffve,
Simon Why?Whatl the ...whatbthe aim? Kflsti Sevenforty-five.
Right.OK, thanksverymuch.
Kstl Well,we ne d to makeit easieto use.tjm ..' Rec Youtewelcome,Havea nice stay.
that'sthe main objective. Krlsti Thanks,
Simon Right.
Krlstl And I n'antto improvethe look, as well. 120
simon Hm. Aeyou goingto show me the new site? l |'vegot a esevaton.
Befoeyou put it online? 2 Haveyou got a pen?
Xristi Oh yes, sure. 3 | havenl got the numbe
s|mon oK, good.Whenaeyou goingto have it ready? 4 We've8ot twenty.fou.houl
roomseNice.
what'syoutgetdate? 5 Youle got a messagefromivr Soga,
x|sti well, our aim i5 to havethe new sile on|inethis
year.'. beforethe end of the yea That'sour goal' 121
But,um ...I'mgoingto talk to Akio nextweek,and (Rec = Receptionist)
plan the pioiectin detail.So I can sendyou a Kl|stl .Moning'
could l ch c k out, please?
copy of th scheduleaftethe meeting,if you Rac Cenainly.Roomthreeone flve.
K|stl My @mpany'spayingthbi||.I just haveto pay the
s|mon Yes' 0K, great.Right,we|l,havea 8ood (p. extras,
KIst| Thank5. Re. OK. So, one phonecall.
Kr|st| Yes.And some oran8 iuice fromthe minlbat.
tt8 Rec Yes.That'sall. O(. So that'sone thousandfive
1 You?egoingto meetAkio. hundredand fiftyyen,please.
2 I'mgoingto talk to Akio nextweek. Krlsti Can I pay by creditcard?
3 Wel goingto look t the w b site' Rec Of course,
4 Aeyou go.ngto show me the newslte? Kr|st| Heeyou are.
5 when ale you goin8to have it eady? Rc Thankyou.
1lt 12'
(Rec= Receptionlst) When| (ame heetwo yearsago, I had one objective-
K|sti Hello.|,ve8ot a leservation.Kisticortland' stop losingmoneyand startmakinga pofit.My fist8oal
Rec |Msconland .'. a singleoom,fothreenights? was to improvebusinessjn the storeswe had.We stopped
K|stI Thatl i8ht. openin8newstor s | we wolked hald to incasesalesand
Rec OK. Couldyou fill in this form,please? cut cos|s.And we did that quick|y'Today'w have|owe
Krlstl Sure,Haveyou got a pen? costs'highelsalesland a 8ood pofitmagin. We?emaking
Rec Yes.Hereyou ae. moneyagain.
Kt|stl Thanks'Um ''' |t says .companyaccountnumbe'.
Now,we can thlnkaboutopeningnewstores.At the
I haven'tgot the number.My companymadethe
moment,We haveno finaltar8et.ouaim is to open one
reseNation,but, um, I don't.,.
new stoeat a tm . |tl betteto po8rcssslo!\'lyand
Rec lt doesn'tmatterYou don'tneedto writethat.lust
pul your name,address.passpotnUmbel,and makea pofit,thn glow fast and lose money.
signature.That'sfine. Mana8 1 5maketheibi8gestmistakeswhenthingsare
l(rlsti 0(. goingwell.I'mnot sayingwe?edoingwell now.But wele
R c This is the cald for your room. not doing badly.We} on the righttack,and We'eaiming
Xristi To opnthe door? to stayon the righttrack.We?enot goingto try to run
R c Yes'You iust insertthe card,and the door opens b f oe we can walk.
automatically.
Kristi Ri8ht.OK. 12'
Rc |t! oomthrceone fiv , on the thirdfloor l At the moment, Toreado is doin8quitewe|'.
K|sti Right' 2 AfterMr clay ioinedthe compny'his peop|eworked
Rec |n the moning, beakfast is fom.ix{hi(y to ten. nato.
Kt|sti Fomsix.thint Right. 3 AfterMr c|ayjoinedthe company'businessimpoved
Rec The djningroom'sjust ovethete. quickly.
Krlsti OK. 4 Ml clay thinksit's betterfor businessesto 8owslowlt
Rec We,vegot twenty.four.houl oomseNice.|ustdial
nine fromyour room, 126
Kisti Right. so, how\ businessin vienn?
Rec Wouldyou like a wake-upcall? B Um '.' impovin8'
Kristi um ...no. No, thanks. Yeah?
Yeah,slowly.|t\ um .'. it3 easierthan |asty a r'
Transcripts
Yeah. Assistant Yes,I'll go and get you a pair.

W had a hald yeal' |astyear. custom Thanks'
Low sales? 3
Well,Wsold a lot of ploducts.But, um ...nearlyal| Ass|st8nt can I h l p you?
low.ma8in goods.
cstomYes,|'dlike to look at a Watch,if I can, please.
A we hadexct|y lhesamesiluationin Dub|in. Assl5tant Sure.
B Lastyea? clstom r lt's that one there,at the back.
A Yeah.Wemadea profit- iust. Asslstant This one hee?
B Welostmoney, cuslome Yes,that! it.
A Didyou? Asslstant Thereyou are.
B Yeah.Nottoo much,but,um... custom Thanks.so it's ninety.nine fifry?
A Butthisyear,you'redoingOK? Assl5tant Nlnety.nine poundsfifry,that'sright.
B Yeah,wetemakingmoney. Guaarrteed fotwo yea15'
A hat!good.Weae.The8oodthingi5,co5t5arelowel
th|syea,withthestlongeleuo.
B That!tlue,yeah.Ad they?egettinglower'of couse, Asslstant Hello.
yoLr?eIntheeurozone,in lreland. cstom Hello.could I haveone of thos,please?
A That's|8ht. Ass|stant one of these,hee?Th brac | t s?
B 50,do youjustmanage onestore? customar Yes,
A Yeah,the Dubllnb6nch.Thereis another
one,in ... Ass|stant Whatcolourwouldyou like?Thee3b|ue,p|nk
...yellow lJm...I thinkwe'vegot them in
1A' geen|as wel|.
A So howmanyT-shirts did we order? CustoDer Um ...
B lJm.,.twothousand flvehundred. Asslst.nt ls it a present?
A Rlght,So it'squitea smallorder,then. Customer Yeah,lt'9not for mel
B Yeah.|t! a newpoduct, so wewantto testlt first' Asslstant That'swhatthey all sayl
A sue.Howmanystoresareweselliogthemin? Customer lt! for my daughter.She! thirteen.LJm...
B FIVE. Ass|stant The p|nkonesare |ce.
A R|ght.Anddo youknowtheselli8price? customer |'ll havea pi|kone,then,p|ea9e'Thankyou.
B They?eon saleat nlneeurcs,ln thestores,lt'sa cheap 5
prooucr.
Asllst.nt Thatl thiny.ninepoundsninety,please.
A Hmm.Atewe makingmuchpoflt on them? customr can I pay W|ththis ced|tcad?
B 0n thisold l fotypeCent. Asllstant Yes,we acceptthose.That3 fine.
A Andwhataboutbiggerodets? HoWmuchdiscount can custome Hereyou ale'
weget? Als|stant Thanks.|fyou cou|djusl sign hle'.'.Thanks.
B Tenol frfreen pecent mo|e.
A So we canmakea flfty,fifty.five percentprofltmargln tt4
on them? don,tofr n go shoppingfol clothesbutwhenI go,
B Yeah.ndmore,itheysel|well'I thinkwe can8eta buyqultea lot.IusuallyknowwhatI wantbefoe
maximum twentypecent discounton rcallybigolders. go.so I iustbuywhatI need,andcone backas soon
A ls theremuchdemand at themoment? That!the AndI tryto go whenit! quiet.
as I haveeverything.
question. Domanypeoplewantto buyT-shins in winter? Ihateshopping whenit! busy.
B Well,peoplebuythemto wearundersweaters and 2 | |oveshoppin8...especiallyfocloth s . Ev n |f it!
5h|ts... onlywindowshopping.I don'tthink I spendtoo mLrch
,t2 ldon'tbuy lotsofthingsandthennever
on clothes.
wearthem,like some people.But I can undeEtand
I
why peopledo that.
Asslstant Do you need any help?
custome Yes,how muchjs this .sh.n?| Can'tfrndthe
priceon it.
Assistant Er... Let'shavea look. ...ls that it, there?Yes.
Thirteenpounds.
custom oh right.o(. Thankyou.
z
Customer Ercuseme. I'mjust lookingat theseshoes.
|,ma size foty"fiv, Eulopeanslze' What'sthat
in a tJKsiz ? Do you know?
Assistant lJK size,thatl a .'. ten.and.a.hal
Customer Right'could I try themin a t n .and.a.half
then,please?
IililIilili
|sBN0 52] 5545 8
9 "740521"53t,659)

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Contents

2,1 Telephone numbers what's...?- lt's.... NumbersG-l0

Talkingaboutpastevents t'erpastsirnple to the past

Givingan update Past simpLe: Business

SuggestionsrShall l/we...? sequencing piorities

plans Fuuewilh 9oin9 to 0b'ectives

Shopping thislthese, thatlthose Shoppinglanguage

'Q !a 3 Pno uNc||on

4 Listen.Put the companlesIn the

!a 1 List n to |o and clie me t ing at

c 2 tisten and fill in the gps.

Thinkof mor (ompani s that use lettersfor lam (l'm) youa.e(youle)

E" 5 Listento |o intodCing

-ah"'t pactice..' Page94' Ex cise 2.

d Glammarpractice..' Pa8e94, Execlse

! a Workwith a oaltner.can you gu s s wh

!a 6 listen to the conv l sation. Fill in

David 5o, wip e 1e uob1 /r,rtt , r anp. 7 List n and checkyouanswers'

b Practisethconvesationin Pairs. o Oo oO oOO oOOO

! a Wherearethe cities?Fitlin the gaps.

Do any citisol g ions in you

Talk to oth l stud n ts in the

e Work with a patne.stud n t chooses a city fom3a.

a applejlice b coffee c icedtea d maneralwater e orangeiuice f tea

Put the dinks und the corect

l0 Now list n to six Deoole.What drinks communication pactice3 ..' Page78.

Usea beforeconsonants: a coee

pctice..' Page 94' Exercis 5.

c Pactis saying the sentences.

vocabutarypractice-.' Page 94, Execise6.

E" 13 list n and reD a t th numbers. !a 14 Llstento fourconversations.

b Padisesay|ngthe tetephonenumbersIn 2a' vo.abulary plactice -.' P.ge 94, Exe.|se1.

lf}m !kt.n to a telphoe

What'syourphone/ fax/ mobilephone

11 72 13 1.4 1.5 76 1 09.00 sevenpm / seveno'clock

a" 20 List n to the airpotnnouncements.

Chicago O'Hare - Terminal5

LH 9]SB FRAIiKFURT14AIH 14:13

Workwith a patnerstudentA says a time,then

E. 23 Listento this Conv sationt o'Ha

Whattimes the nexttrain?/ When'sthe

@" whst's the crency |n yocontry?Howdo

U( tf 3.00 b 26 pRo u crlirora Llstenand ffll ln

work w|tha parlne. Take|t |n tlrns to a.k

28 Listen and repeat thes phrases

29 Pio urrcr^TroNHow do you say

B Anylhingelse? $ = dollat = euo

rrorcr* *." *","no*" .noo

b in th chart.some iobs matchto moethanon wokplace.

accountant per5onalassistantengineer manage receptionist

c 30 tisten and p eet the iobs in 1b.

e 31 Listen to two people talking about 32 PRoNUNc|AT|ol{ How do you sy

d ..' Page 95, Exercise2'

conmUnication pactice 7. studenlA '-'

Talk to oth r students'Ask them about th i r

f comPletethe sentenc s 50 th y aetrue USEFIJL

I [ ] oo you live in Boston?

]1 Lst n againand checkyour answ s.

! a n""d th" aboutGor.n Tat|.

Theyownthe company. 37 Listenagain.underlineth coe.t wods

38 PRot|Ut|c|AT|o|Llstenad p eat the

36 Pno Ut|c|T|o L|stenand r p eat

communication pactice8. student -.'

rrorcr* ." ","no*" .noo