R

Customer Feedback Analysis

Customer Relationship Management

Integration of
specialist
Proactive resources Joint customer
implementation plans
of value add
Senior
Dedicated management
relationship involvement
managers
Best practice
Joint business
reviews EK CRM
Sole of Orgnization
products and
services

Adat Soft
Petro Soft india Optimisation of Company wide
vWorkbench people skills application of
priority service
EkatmERP
standards
Accessability &
responsiveness Customer Optimisation of
management relationship
systems productivity

EKATM CRM makes your life easier. It gets you a lot more control of your sales and marketing.
In three months Gharana Products has Business doubled their sales. I attribute a good portion
of our efficiencies to EKATM CRM.
-Mr. Santosh Hegade CEO, Gharana Products, Mumbai.
Key benefits of CRM
CRM systems help the organization in identifying potential customers.
Gives businesses ability to personalize relationships with customers regardless of which employee is service them.
Repository can be maintained on customer profiles, thereby treating each client as an individual also understand customer's
Call Evaluation Intelligence
The system is equipped with a integral intelligence to evaluate the call status & produce a system rating for the call as Hot,
specific needs and transaction profile.
Warm or Cold. The system not only highlights the comparisons of user rating & system rating differences but enables the user
Using CRM data, marketing campaigns can be coordinated more effectively by ensuring that promotions.
to understand what needs to done further to improve the call rating.
CRM systems help the organization in identifying potential customers.
Gives businesses ability to personalize relationships with customers regardless of which employee is service them.
Repository can be maintained on customer profiles, thereby treating each client as an individual also understand customer's
specific needs and transaction profile.
Using CRM data, marketing campaigns can be coordinated more effectively by ensuring that promotions.

Dashboard - Sales Repsentative Prospect Master

Call Follow Update Reports

Sales representative performance Begin Call

Reports
Management Reports Performance Reports Request
Executive call assignment Status Lost order analysis Pending for Demo
Call overview by executive Special price request analysis Special Price Request
Call overview by product Performance Overview Pending Prebid Request
Customer Feedback Campaign Order received Order closure performance (Executive / Product) Pending for Quotations
User login time information Product Territory Order Closure performance Pending for Contract Review
All Open Calls Product executive Order Closure performance Duplicate Suspect
Appointment by BOE Lost Order Product-Reason Details
Expected Order Special price request analysis Competitor Information
Expected Order report Range Wise Special price Product-Reason Details Competitor product
Call Follow Up Executive Performance Overview comparison
Daily Suspect Entry Product Performance Overview Our pitch for competition
Sales Family Order closure performance (Executive / Product)
Product Territory Order Closure performance
Product executive Order Closure performance