PROVIDE LEADERSHIP

ACROSS THE
ORGANISATION
CANDIDATE RESOURCE & ASSESSMENT
BSBMGT605B
Precision Group (Australia) Pty Ltd
9 Koppen Tce, Cairns, QLD, 4870
Email: info@precisiongroup.com.au
Website: www.precisiongroup.com.au

Precision Group (Australia) Pty Ltd

BSBMGT605B
Provide Leadership Across the Organisation

ISBN: 978-1-74238-

Copyright Notice
No part of this book may be reproduced in any form or by any
means, electronic or mechanical, including photocopying or
recording, or by an information retrieval system without written
permission from Precision Group (Australia) Pty Ltd. Legal action
may be taken against any person who infringes their copyright
through unauthorised copying.

These terms are subject to the conditions prescribed under the

Australian Copyright Act 1968.

Copying for Educational Purposes

The Australian Copyright Act 1968 allows 10% of this book to be
copied by any educational institute for educational purposes,
provided that the institute (or the body that administers it) has
given a remuneration notice to the Copyright Agency Limited
(CAL) under the Act. For more information, email info@copyright.
com.au or visit www.copyright.com.au for other contact details.

Disclaimer
Precision Group has made a great effort to ensure that this
material is free from error or omissions. However, you should
conduct your own enquiries and seek professional advice before
relying on any fact, statement or matter contained in this book.
Precision Group (Australia) Pty Ltd is not responsible for any
injury, loss or damage as a result of material included or omitted
from this material. Information in this course material is current at
the time of publication.
Table of Contents
2 Legend
3 Qualification Pathways
4 Qualification Rules
5 Introduction
7 BSBMGT605B/01 Communicate Organisational Mission and Goals
Key Points
Clarify objectives, values and standards in accordance with organisations strategic
direction
Establish linkages between organisational objectives, values and standards and the
responsibilities of relevant groups and individuals
Ensure media and language used is appropriate to individuals and group
circumstances
State clear expectations of internal groups and individuals and explain in a manner
which builds commitment to the organisation
Address expectations of the organisation
Investigate incidents promptly and communicate results clearly to relevant groups
and individuals
15 True or False Quiz
17 BSBMGT605B/02 Influence Groups and Individuals
Key Points
Build trust, confidence and respect of diverse groups and individuals, through positive
role modelling, and effective communication and consultation
Embrace, resource and effectively implement improvements to organisational and
workplace culture
Demonstrate understanding of the global environment and new technology in work
activities
Ensure actions convey flexibility and adaptability to change and accessibility
Ensure consultation and participation in decision making occurs with relevant groups
and individuals where appropriate
Ensure decision making takes into account needs and expectations of both internal
and external groups
Ensure decision making occurs in accordance with risk management plans for all
options, and within appropriate timeframes
Ensure that the organisation is represented positively in the media and community
29 True or False Quiz
31 BSBMGT605B/03 Build and Support Teams
Key Points
Assign accountabilities and responsibilities to teams consistent with their
competencies and operational plans
Ensure teams are resourced to allow them to achieve their objectives
Empower teams and individuals through effective delegation and support for their
initiatives
Create and maintain a positive work environment
Encourage teams and individuals to develop innovative approaches to the
performance of work
39 True or False Quiz

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 1
41 BSBMGT605B/04 Demonstrate
Personal and Professional Competence
Key Points
Model ethical conduct in all areas of work and
encourage others to adopt business ethics
Adapt appropriate interpersonal and
leadership styles to meet particular
circumstances and situations
Set and achieve personal objectives and work
program outcomes
Ensure self performance and professional
competence is continuously improved through
engagement in a range of professional
development activities Use considered risk taking
Participate regularly in industry / professional
networks and groups
in your grey area
53 True or False Quiz ...and others will
54 Summary follow you!
55 Bibliography
57 Assessment Pack

Legend
This symbol indicates the beginning of new content. The bold title matches the
content of the competency and they will help you to find the section to reference
for your assessment activities.

Activity: Whenever you see this symbol, there is an activity to carry out which has been
designed to help reinforce the learning about the topic and take some action.

This symbol is used at the end of a section to indicate the summary key points of the
previous section.

This symbol is used to indicate an answer to the Candidates questions or notes to assist
the Facilitator.

2 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
Qualification Pathways

There are always two

choices. Two paths to
take. One is easy. And
its only reward is that
its easy. Source Unknown

This unit of competency is provided to meet the requirements of BSB07 Business Services
Training Package although it can be used in a range of different qualifications. The BSB07
Business Services Training Package does not state how a qualification is to be achieved. Rather,
Registered Training Organisations are required to use the qualification rules to ensure the needs
of the learner and business customer are met. This is to be achieved through the development
of effective learning programs delivered in an order that meets the stated needs of nominated
Candidates and business customers.

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 3
 Qualification Rules

Youre either part of

the solution or part
of the problem.
Eldridge Cleaver

Qualification requirements include core and elective units. The unit mix is determined by
specific unit of competency requirements which are stated in the qualification description.
Registered Training Organisations then work with learners and business customers to select
elective units relevant to the work outcome, local industry requirements and the qualification
level.

All vocational education qualifications must lead to a work outcome. BSB07 Business Services
Training Package qualifications allow for Registered Training Organisations (RTOs) to vary
programs to meet:

Specific needs of a business or group of businesses.

Skill needs of a locality or a particular industry application of business skills.
Maximum employability of a group of students or an individual.

When packaging a qualification elective units are to be selected from an equivalent level
qualification unless otherwise stated.

4 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
Introduction

Whether as an
individual, or as part of
a group, real progress
depends on entering
whole-heartedly into
the process and being
motivated to make you a
more deeply satisfied
human being.
Source Unknown

This unit of competency is about being able to provide leadership in your workplace. It will
help you with the skills you need to demonstrate competency for the unit BSBMGT605B
Provide Leadership across the Organisation. This is one of the units that make up the Advanced
Diplomas in Business.

This manual is broken up into four distinct sections. They are:

1. Communicate Organisational Mission and Goals.

2. Influence Groups and Individuals.
3. Build and Support Teams.
4. Demonstrate Personal and Professional Competence.
At the conclusion of this training you will be asked to complete an Assessment Pack for this unit
of competency. The information contained in this resource will assist you to complete this task.

On competent completion of the assessment, you will have demonstrated your ability to
provide leadership across an organisation with particular regard to communication, teamwork
and representation.

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 5
6 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation
Precision Group (Australia) Pty Ltd
 PART 1:
Communicate Organisational
Mission and Goals

Key Points Section 1

As a Manager, you must ensure that the organisations objectives, values and
standards are all described clearly and communicated to all staff members, so
that they can be sure of the organisations strategic direction.

Your organisation must determine the links between these objectives and those
responsible for meeting the objectives.

All language and media used must be appropriate to the message being
delivered.

Delivering on organisational needs is an important contribution.

Management of incidents is crucial to the successful function and quality

improvement areas of an organisation.

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 7
 Part 1: Communicate Organisational Mission and Goals

As a leader within an organisation it is crucial that you understand how to communicate your
organisations mission and goals to those around you. In this section we will examine this process in
detail.

Vision and Mission Statements

We will begin by looking at developing the organisational mission and vision.

The Development of a Mission Statement

At its most basic the mission statement describes the overall purpose of the organisation. If the
organisation elects to develop a vision statement before developing the mission statement, ask Why
does the organisation exist - what is its purpose? This purpose is often the same as the mission.

A mission statement varies slightly to your vision statement. The mission statement outlines the ways
in which your organisation as a whole is going to work towards achieving your vision. Your mission
statement should describe the organisation in terms of: what it does, who it does it for, and how it
does it.

When writing a mission statement, include: An outline of what the organisation is, what it aims to do,
who your target audience is and how it does that work.

The aim of the mission statement is to:

Communicate what you do and how you do it

Provide a focus for any work that you do including your strategic planning.
It is quite unusual for a mission statement to change over time, however if your organisation
undergoes a significant change in some way, then you will need to change your mission statement
to reflect that change. So, it is useful to revisit your mission statement whenever you are reviewing
your strategic plan, as this is the time when you will gain the most insight into how your organisation
is changing.

Ultimately, the mission statement is an overall guiding principle that allows you to provide context to
your work and your strategic planning as a whole.

The Development of a Values Statement

We now know our vision and our mission. It is time to begin writing the values statement. A
values statement outlines any values that underpin the work you do. These are generally shared
by all members of your organisation and help you in the forming of relationships within and
external to the organisation as a whole. They outline:

8 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
 Part 1: Communicate Organisational Mission and Goals

What you think is the right thing to do

What you think is the right way to deal with people
What you think is the right way to deal with the world at large.

The values that you outline for your organisation, put simply, allow you as an organisation
to grow and become the organisation that you ultimately want to be. Think about the value
statement of Google Do no evil, this guiding principle allows everything they do to be
measured by asking a simple question if we do this would we be seen as evil?.

It can be very difficult trying to distil your values into a few simple sentences, but they do allow
you to have an important guide when you are making important workplace decisions. When
you are making decisions, always think back to your values in order to judge what would be
seen as doing the right thing.

The Development of a Vision Statement

The vision statement of an organisation is where it all begins. It is the building block of your
strategic planning and allows you to answer the important questions with regards to the
strategic planning Will any plan allow us to contribute to our overall vision?

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 9
 Part 1: Communicate Organisational Mission and Goals

The Mission, Vision and Values are the structure under which the expectations of the organisation are
stated. They must be clear and easily understood to allow teams to comply and meet the expectation
stated therein.

It is the role of Managers, Supervisors and Team Leaders to convey these concepts to their teams
and for appropriate stretch goals to be set. The goals need to be clear, concise and measurable. They
should present a challenge but be attainable with stretch.

This communication will focus and galvanise teams. It provides direction and motivation and all
team members know precisely whether they meet the expectations of the organisation and to what
extent.

All Leadership is influence.

John C. Maxwell

10 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
 Part 1: Communicate Organisational Mission and Goals

Organisational Needs
As we previously stated, the Mission, Vision and Values of an organisation are the compass for the
teams within that organisation. Lets look at some of the more common needs of organisations:

Management of the environment

Occupational Health and Safety
Product safety
Service
Values and ethics.

There are many more potential expectations within an organisation. You need to look closely at your
organisations details and discuss with your managers and team how you contribute and how you
can increase or improve your contribution.

The manner in which you deal with incidents is an opportunity to contribute.

Incidents
Most organisational values care for their workers as well as quality of their product. Incidents are
described by the Macquarie Dictionary as an event or occurrence something unimportant that
happens in connection with something else.

Incidents in the workplace may include an emergency response, environmental event such as
emissions, noise etc, product failure or a workplace accident and they may be unimportant, however
they must be reported to ensure that there are no ramifications in the short or longer term.

When there is an incident, it must be reported to initiate investigation and determination as to

whether action must be taken or not.

Why Investigate?
When you are attempting to investigate incidents, the main outcomes of this should be:

Determining a cause so that you can prevent the incidents from reoccurring in the
future
Identifying any new hazards that exist in the area.

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 11
 Part 1: Communicate Organisational Mission and Goals

Incidents cause considerable costs to any organisation in terms

of:
Disruption to work
Suffering
Pain
Loss of reputation
Loss of earnings.

Which means that we must ensure that all incidents are properly investigated so that we can
minimise these costs and look for ways to improve the overall systems to prevent the incidents
from occuring in the future?

In order for any investigation to be effective, it is important that it takes place as soon as possible
after the incident, so that you can be sure that the information you obtain is as accurate as
possible. The longer the time between the incident and the investigation, the less likely it will
be that you will find a cause.

Some further important factors that need to be considered include:

Ensuring that your investigator is objective and does not have any interest in the
results of the investigation. The investigation needs to be undertaken with an open
mind and including an individual with an interest in the outcome is likely to lead to
ineffective results.
Ensure that open ended questions are used in the investigation and ensure that
those involved are not lead into providing information that the investigator wants
to hear.
Investigations attempt to find a cause, but not apportion blame. Try not to make
others feel like you are trying to find someone to blame, but rather you are trying
to find ways to make the processes better.
It can be quite difficult to get people to change rather it is much easier to attempt
to find ways to make the environment in which people are working change than it
is to get the people themselves to change.
Investigations need to change processes, procedures and outcomes rather than the
people themselves.
Try to avoid emotion in your investigation procedure. Stay objective and look for
causes.

Lets think of an example. Lets say you work in a warehouse and you find that a large amount
of material has been poorly stacked and it falls over. You may seek the cause and find that it is
poor stacking technique. However, the cause is likely to be more than just this:

12 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
 Part 1: Communicate Organisational Mission and Goals

The shelf may not be the correct type.

The materials may be better shelved in a different way.
The staff may not be properly trained.
The procedures for stacking may be inadequate.
There could be a need for better equipment or more training.

In order to conduct an investigation

1. Start by making sure everyone is okay and safe.
2. Take control of the scene by erecting barriers around the scene and making sure
no one can get in.
3. Begin investigating the cause as soon as possible. You may like to start interviewing
the staff involved immediately.
4. Make sure that the staff involved can be assured of their privacy so they can speak
openly about the investigation.
5. Check with the witnesses their version of events so you can be assured that you
have the information correct.
6. Be positive and dont make the witnesses think they might be in trouble.
7. Look for ways to take action right away to resolve the issue.
8. Report on the investigation.
9. Ensure that there is follow-up on the action taken to ensure that it is correct.

What sort of questions could you ask in your investigation?

Who was involved?
Who witnessed the event?
What materials were involved?
What processes were involved?
Was there any defect present?
Where did the event occur?
What exact time did it occur?
What shift was working?
What time in the shift did it occur?
What sequence of events occurred?
How did this differ from what you might expect?
What direct causes can you find?
What indirect causes can you find?
What can you do to prevent it from happening again?

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 13
 Part 1: Communicate Organisational Mission and Goals

Activity One
A large fire has just erupted in your organisation; two (2) people were killed. After the emergency
services have been called, what actions should you take with regard to crisis communications?

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

................................................................................................................

14 Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd
 Part 1: Communicate Organisational Mission and Goals

Section 1 - True or False Quiz

Please tick True False

Values represent the core priorities in the organisations culture.

Communication is a one-way process.

Information exists in the mind of the sender.

A vision statement states an organisations purpose.

Context is the way the message is delivered.

Noise must be physical to be a barrier to communication.

Communication channels should be adapted to the message

and audience.

Listening and hearing are the same thing.

Never try and anticipate questions asked by the media.

Consultation is dialogue leading to a decision.

Candidate Resource BSBMGT605B Provide Leadership Across the Organisation

Precision Group (Australia) Pty Ltd 15