COTS 4G

SOA
VAS

OSS/BSS

Aricent’s Contemporary Systems

Integration; Saving Carriers Millions
 Introducing Aricent’s Contemporar y Systems Integration

Learn how Aricent’s streamlined approach has

resulted in customers saving up to 50% as
compared to legacy SI approaches.
As operators now compete with device makers and big Internet companies for
massive amounts of traditional and new mobile Internet service revenue, a
significant obstacle to their competitive success is their existing operations and
business support systems (OSS / BSS).

New pressures on carriers’ back office requires quick evolution of operation and
business systems along a number of dimensions resulting in systems integration
(SI) challenges that are considerable, including:

• COTS Integration – Integration of new commercially off the shelf (COTS) software for things like billing, order management and
service assurance requires detailed knowledge of the specific application being integrated. Further adding to the complexity is
understanding the applications’ impact, interactions and interdependencies with carriers’ existing overall OSS / BSS;
• Systems Consolidation – One of the critical steps many carriers are taking is consolidating redundant systems created through
divisional consolidation, mergers and acquisitions, etc. Reducing redundant operational and business systems reduces cost,
improves efficiency and makes new integration projects easier;
• Greenfield Deployments – As carriers enter new markets, having end to end greeenfield systems ready and easily deployable
is critical in time to market. Adding to the complexity is that many new deployments involve new networking technology like
WiMAX for example. Understanding the whole system, including the new nuances of 4G, can be daunting;
• Next Gen Services – As new services such IPTV come online, meaningful adjustments in OSS / BSS need to be made to
accommodate, scale and monetize the initiative. Understanding the key elements of OSS / BSS that are impacted by next-gen
services is important;
• Specialized Staffing – As new technologies and best in class software options emerge, carriers must quickly add specific skill
sets and domain knowledge. Finding the right people, staffing them efficiently with the need, and fine tuning them over time is
a considerable challenge.

Traditional OSS / BSS systems integration companies have typically not evolved to an efficient, modular, multi-domain
approach to solving contemporary carrier SI challenges. Large teams, high costs, limited domain expertise in emerging
areas, and long integration cycles are the norm.

Aricent is delivering staffing and SI services today to global carriers worldwide, providing expert personnel along with deep
expertise in leading COTS applications, wireless technologies and next generation services.

Contemporar y Systems Integration; Saving Carriers Millions 2

 COTS INTEGRATION

One of the world’s top telecom operators engaged Aricent to develop a COTS
based Radio Network Dimensioning Solution for 2G and 3G networks and saved
in excess of $4 million

Customer Challenges
• Accurately forecast the requirement of 2G and 3G
network equipment based on forecasted traffic;
• Analyze, evaluate and test various Radio Planning
COTS products and integrate the solution with these
systems to define end-to-end dimensioning process.

Solution
• Aricent team developed a detailed business process
specification for dimensioning the radio network;
• Designed end-to-end dimensioning solution for Aricent’s Expertise
both 2G and 3G networks;
• Selected and configured suitable off-the-shelf • Deep understanding of both wireless and
Business Rule Management System; wireline technologies;
• Integrated various COTS and other custom • Experience on a variety of COTS platforms –
applications such as 3G network performance Cramer, Granite, Oracle, HP and more;
database & 2G network performance database (in- • COTS customization, configuration and
house application); deployment and custom development.
• Aricent radio network planners were deployed
along with the user group to define and recommend
processes and usage of the radio planning tool.

Contemporar y Systems Integration; Saving Carriers Millions 3

 SYSTEMS CONSOLIDATION

A Tier 1 North American carrier reduced IT expenses by 40% and improved

operational efficiency by 25% by working with Aricent to develop and implement
the target OSS architecture and a phased consolidation roadmap

Customer Challenges
• Multiple acquisitions over the years resulted
in multiple operations support systems
systems and a disparate architecture that
was inefficient;
• Lack of documentation of existing systems
architecture required expensive maintenance;
• Develop, implement and migrate to a
next generation OSS architecture without
disrupting the existing operations.
Aricent’s Expertise
Solution • Inventory of existing systems;
• Selection process and criteria;
• Catalogued all OSS systems, their
• Architecture design;
interaction and architecture;
• Integration and development support;
• Bench marked existing systems with
• Program management.
architectural, functional, industry standards
(eTOM), and client satisfaction matrices;
• Delivered an OSS blueprint with a detailed
migration plan;
• Delivered detailed requirements and
supported implementation of the project.

Contemporar y Systems Integration; Saving Carriers Millions 4

 GREEN FIELD DEPLOYMENT

A next generation European communications company was able to roll out WiMAX
services in emerging markets in record time

Customer Challenges
• Launched WiMAX services in emerging markets
quickly and cost effectively;
• Highly flexible B/OSS system in order to tune
business models based on customer demand.

Solution
• Aricent provided a pre-integrated solution that
supported pre and post paid voice and data
services;
• Delivered a solution that covered order entry
and management, service provisioning and
activation, mediation and billing, and customer
support - including trouble ticket management
and CRM;
• As a lead systems integrator for the complete
deployment, Aricent ensured all aspects of
the solution were delivered and implemented
flawlessly.
Aricent’s Expertise
• WiMAX and other 3G/4G technologies
including LTE;
• Proven engagements in emerging markets
in Asia and Africa;
• Comprehensive Systems Integrations on
multiple COTS platforms and open source;
• Global delivery model.

Contemporar y Systems Integration; Saving Carriers Millions 5

 NEXT GEN SERVICES

A leading global carrier developed a comprehensive IPTV Service Management

Platform that has been deployed globally and saved millions

Customer Challenges
• Manage multiple services over DSL and handle
all communication with the billing systems and
databases;
• Provide concurrent client access and
synchronize access to shared resources;
• Support equipment from multiple vendors;
• Maintain all persistent data, application data,
STB data, channel guide, SW images etc.

Solution
Aricent’s Expertise
• Aricent developed a flexible and high
performance service management system
(SMS) to leverage the client’s IPTV offerings
over DSL or any other access technology;
• Some of the functionalities built into the SMS
included subscriber management, service
management, and package management,
pricing and billing, trouble ticketing and more;
• Aricent was involved in all the following phases
of development and testing of the solution.
• Deep understanding of new technologies
and services including IMS, IPTV, LTE etc.;
• Proven DART methodology for evaluating
and implementing next generation services;
• Experience across a variety of B/OSS
systems;
• In-house software and frameworks in the
area of service management and mediation.

Contemporar y Systems Integration; Saving Carriers Millions 6

 SPECIALIZED STAFFING

One of the world’s largest telecom operators engaged Aricent to provide critical
systems integration services over the course of multi-year engagements that
provided savings in excess of $20 million

Customer Challenges
• Need experts in specific domains to address
critical business challenges;
• Continue to streamline operations;
• Quickly bring on board technology experts who
can deliver on critical projects fast.

Solution
• Aricent provided key personnel and systems
integration expertise in key areas that impact
the overall subscriber experience, including Aricent’s Expertise
fault tolerance and provisioning;
• Large pool of talented resources with broad
• Aricent was able to bring on board large size
and deep understanding of both wireless
teams quickly to deliver on critical short term
and wireline technologies;
assignments;
• Experience in understanding legacy as well
• Aricent delivered on critical SLAs that helped
as next gen B/OSS systems in very large
the customer realize significant operational
carrier environments;
savings in a very short period of time.
• Experience on a variety of COTS platforms –
Cramer, Granite, Oracle, HP and more.

Contemporar y Systems Integration; Saving Carriers Millions 7

About Aricent
Aricent combines the leading innovation capabilities of frog design with unparalleled domain expertise in communications
as a strategic supplier to the world’s foremost infrastructure, application and service providers. The company’s investors
include Kohlberg Kravis Roberts & Co., Sequoia Capital, The Family Office and The Canadian Pension Plan Investment
Board. For more information, visit http://www.aricent.com

ARICENT CUSTOMERS MILESTONES AND INDUSTRY FIRSTS

• 7 of the top 10 Tier 1 Service Providers

• 9 of the top 10 Telecommunications
Infrastructure • 8 of the top 10 Mobile Device Manufacturers
• 400M+ devices ship with Aricent software
• Billions of subscribers connect through Aricent-
Applications powered base stations, media gateways, switches,
& Devices routers, and more
• Co-developed some of the world’s first Femtocell,
WiMAX and In-flight broadband solutions
Service • Leader in next-gen OSS, messaging and billing
Providers
transformation
• Unique innovation / integration expertise has
created breakthrough user experiences such as
CellTop and Sprint’s OneClick

© 2009 Aricent Inc. All rights reserved.

CO R P O R AT E O F F I C E All Aricent brand and product names
700 Hansen Way are service marks, trademarks or reg-
Palo Alto, CA 94304-1388 istered marks of Aricent Inc. in the
United States and other countries. All
USA other marks are the property of their
Phone +1 650 391 1088 respective owners. December, 2009
www.aricent.com CON121009