MovieDownload

ThisfeatureisavailableonselectdevicesfeaturingVUDU.Inordertousethisfeature,yourVUDUdevice
mustbeconnectedtotheInternet.

Summary
TheMovieDownloadfeatureallowsyoutodownloadamovietotheharddiskdrivebuiltintoyour
VUDUdevice.Oncedownloaded,youcanthenwatchthemoviedirectlyfromtheharddisk,without
havingtostreamitovertheInternet.

DownloadingaMovie
Youmaydownloadamovieimmediatelyafterpurchasingitoratanytimeafteryouhavepurchasedit.

PurchasingandDownloading
Inordertopurchaseamovieandbegindownloadingitimmediately,pleasefollowthesesteps:
1) SelectBuyMoviefromtheMovieDetailspage
2) Selectthemovievideoquality(SD,HDandHDX)thatyouwouldliketoown.Thedownloadfeature
isonlyavailableformoviesthatyouselecttoownonVUDU.
3) Onceyoupurchasethemovie,youwillbepresentedwithseveraloptions,selectDownloadand
WatchLater.Yourmoviewillbegindownloading.

DownloadandWatchLater

Ifyouwishtowatchthemovienow,youcanbeginwatchingthemovingimmediatelybyselecting
Watchfromthemoviedetailspage.Thedownloadingofmoviesissuspendedwhileyouarewatching
videoonVUDU.

DownloadingaMovieYouAlreadyOwn
Ifyouhavealreadypurchasedamovieandwishtodownloadit,pleasefollowthesesteps:
1) SelectManageDownloadfromtheMovieDetailspageforthemovieyouwishtodownload
2) SelectAddXXXforDownload,whereXXXindicatesthevideoquality(SD,HDandHDX)thatyou
wishtodownload.

AddSDforDownload

Thiswilladdtheselectedmovietoyourdownloadqueue.Themoviewilldownloadafterallmovies
previouslyaddedtothequeuefinishdownloading.

ManagingYourDownloadQueue
Ifyouhaveaddedmultiplemoviestoyourdownloadqueueusingthestepsabove,theywilldownloadin
theorderinwhichtheywereadded.Ifyouwishtomoveamovietothetopofthequeue,sothatit
downloadsfirst,pleasefollowthesesteps:
1) SelectManageDownloadfromtheMovieDetailspageforthemovieyouwishtomovetothetop
ofthequeue
2) Select1:StartXXXNow,whereXXXindicatesthevideoquality(SD,HDandHDX)ofthemoviethat
youwishtomovetothetopofyourdownloadqueue.Ifyouhavepurchasedmorethanonevideo
qualityofagivenmovie,thenumberprecedingtheStartXXXNowmaybe1,2or3.

Thiswillmovetheselectedvideoqualityoftheselectedmovietotopofthedownloadqueue.


ManageDownload

DeletingDownloadedMovies
Yourharddiskdriveonlyhasalimitedamountofspaceavailabletostoremovies.Ifyourunoutofdisk
spacetodownloadadditionalmoviesoryousimplynolongerwishtokeepacopyofamovieonyour
harddisk,pleasefollowthesestepstodeleteit:

1) SelectManageDownloadfromtheMovieDetailspageforthemovieyouwishtodeletefromthe
harddisk
2) SelectDeleteXXXfromDisk,whereXXXindicatesthevideoquality(SD,HDandHDX)thatyou
wishtodelete

DeletefromDisk


YouwillbeabletodownloadthemovieagainsimplybyrepeatingtheprocessunderDownloadaMovie
YouAlreadyOwn.

FrequentlyAskedQuestions

Whendoesamoviedownload?
InordertodownloadamovietoyourVUDUdevicewithaharddiskdrive,yourdeviceneedstobe:
1) Turnedon
2) ConnectedtotheInternet
3) RunningtheVUDUapplication
4) NotplayinganyothervideostreamingfromtheInternet

HowdoIknowwhetheramovieisdownloaded?
OntheMovieDetailspage,theareahighlightedbelowindicateswhetheramovieiscurrently
downloadingandhowmuchofthemoviehasbeendownloadedaccordingtothekeybelow.

DownloadStatusIndicator

Key:
CheckMark=Moviehasbeenpurchased,butnotdownloaded
PendingDownload(Blue)=movieisqueuedfordownloading,butnotcurrentlydownloading
PendingDownload(Green)=movieisdownloading
0100%(Blue)=x%ofmoviehasdownloaded,butmovieisnotcurrentlydownloading
0100%(Green)=x%ofmoviehasdownloaded,movieiscurrentlydownloading
Red=Anytextinredindicatesanerror,pleaseseebelowforadditionalinformation.

Troubleshooting
Ifthedownloadstatusindicatorforamovieappearsinred,thisindicatesanerrorinthedownload
process.Inordertolearnmoreabouttheerror,pleaseselectManageDownloadforthemoviewith
theerror.
ErrorMessage
Therewasnotenoughspaceleft InsufficientDiskSpace
todownloadthismovie.Please
deletesomeothermoviesand
tryagain.
Downloadfailedtostart.This
canhappenwhenthereisno
morespace.
Anerroroccurredwhile
attemptingthisdownload.
Anetworkproblemcausedthis
downloadtofail.
ErrorType Solution
Removeotherdownloaded
contenttocreateadditional
room.
InsufficientDiskSpaceor Removeotherdownloaded
DownloadError contenttocreateadditional
room.
Or
Checkthenetworkconnection
withVUDUbyattemptingto
streamatrailerorotherfree
content.Iftheproblempersists,
contentVUDUCustomerCareat
1888554VUDU(8838)
DownloadError Checkthenetworkconnection
withVUDUbyattemptingto
streamatrailerorotherfree
content.Iftheproblempersists,
contentVUDUCustomerCareat
1888554VUDU(8838)
StalledDownload Checkthenetworkconnection
withVUDUbyattemptingto
streamatrailerorotherfree
content.Iftheproblempersists,
contentVUDUCustomerCareat
1888554VUDU(8838)