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MBA Project Report Sales Promotion
MBA Project Report Sales Promotion
PROJECT REPORT
Submitted by
**********************
Register No: *********************
1
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A STUDY ON SALES PROMOTION ANALYSIS WITH REFERENCE TO HIND COSMETIC PALAKKAD.
--------------------- --------------------------------
Project Guide Head of the Department
Submitted for the Project Viva-Voce examination held
on_______________
--------------------------- ----------------------------
Internal Examiner External Examiner
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A STUDY ON SALES PROMOTION ANALYSIS WITH REFERENCE TO HIND COSMETIC PALAKKAD.
DECLARATION
I affirm that the project work titled A STUDY ON SALES PROMOTION WITH
REFRENCE TO HIND COSMETIC PALAKKAD being submitted in partial
fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION is the
original work carried out by me. It has not formed the part of any other project
University.
Mr.
LECTURER
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A STUDY ON SALES PROMOTION ANALYSIS WITH REFERENCE TO HIND COSMETIC PALAKKAD.
ACKNOWLEDGEMENT
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A STUDY ON SALES PROMOTION ANALYSIS WITH REFERENCE TO HIND COSMETIC PALAKKAD.
CONTENTS
Description Page no.
List of tables
List of charts
Abstract
1. Introduction
4.1 Findings 53
4.2 Recommendations 54
4.3 Conclusion 55
Appendix 56
Bibliography 59
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LIST OF TABLES
TABLE
S.NO NO DESCRIPTION PAGE
NO
EFFECT OF MEDIA
1 3.1 27
DEALER DEMONSTRATION
2 3.2 29
SUCCESS OF ADVERTISEMENT MESSAGE
3 3.3 30
CUSTOMER SATISFACTION
4 3.4 32
NEED FOR ADDITIONAL ADVERTISEMENT AND SALES
5 3.5 34
PROMOTIONAL ACTIVITIES
12 3.12 42
DIRECTING MARKETING STRATEGY
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13 3.13
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LIST OF CHARTS
CHART
S.NO NO DESCRIPTION PAGE
NO
EFFECT OF MEDIA
1 3.1 36
DEALER DEMONSTRATION 37
2 3.2
SUCCESS OF ADVERTISEMENT MESSAGE 38
3 3.3
CUSTOMER SATISFACTION 39
4 3.4
NEED FOR ADDITIONAL ADVERTISEMENT AND SALES 40
5 3.5
PROMOTIONAL ACTIVITIES
12 3.12 47
DIRECTING MARKETING STRATEGY
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ABSTRACT
The first chapter of the study explains about brief outline of the study, the
company profile and industry profile. The second chapter deals with objectives of
the study, scope and limitation and methodology applied. The third chapter
explains about analysis and interpretation. The primary data are collected through
questionnaire and secondary data collected through internet, books, journals etc.
On the basis of the questionnaire prepared and its responses the analysis and
interpretation is done. The fourth chapter deals with findings, recommendations
and conclusion.
The researcher analyzed all those data with the help of various statistical
tools such as percentage analysis, chi square analysis, weighted average Some of
the valuable suggestions are the company can improve sales if the management
provide more advertisement through various media. The company must look for
the price of their product against their competition.
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CHAPTER 1
INTRODUCTION
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DEFINITION
Many potential Lifebuoy customers live in remote, rural areas which can be
hard to reach through conventional media. Ogilvy worked with Lifebuoy to create a
direct communication campaign specially designed to raise awareness among
Indias largely rural and often illiterate population.
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Lifebuoy health officers visited 43,000 Indian villages and schools over five
years where they used product demonstrations, interactive visuals, competitions
and drama workshops to spread the health and hygiene message.
The program is based on the simple insight that visible clean is not actual
clean which was brought alive through a special Glowgerm UV demo. When held
under ultra-violet lamps, glowgerm powder glows on hands washed only with
water, symbolising germs on those hands, and does not glow on hands washed
with soap.
The program has reached 110 million rural Indians since it began in 2002.
Awareness of germs has increased by 30% and soap use has increased among
79% of parents and among 93% of children in the areas targeted. Soap
consumption has increased by 15%.
The latest addition in the Lux kitty is the all new Lux Festive Glow with
Honey for naturally radiant and admired skin, with milk cream, ubtan extracts &
honey. Not to forget Lux International which has Swiss Moisturizers in it!
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Everything about Lux, from the look and feel of the products and packaging
to the fragrances, is a delight to the feminine senses. In fact, Lux has been making
waves since 1924, when it launched the world's first mass-market beauty soap in
the US at a fraction of the cost of imported French soaps. Since then it has
expanded into other areas, including shower gels, bath additives, shampoos and
conditioners.
Soaps are useful for cleaning because soap molecules have both a
hydrophilic end, which dissolves in water, as well as a hydrophobic end, which is
able to dissolve non polar grease molecules. Although grease will normally adhere
to skin or clothing, the soap molecules can form micelles which surround the
grease particles and allow them to be dissolved in water. Applied to a soiled
surface, soapy water effectively holds particles in colloidal suspension so it can be
rinsed off with clean water. The hydrophobic portion (made up of a long
hydrocarbon chain) dissolves dirt and oils, while the ionic end dissolves in water.
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It is fitting that an industry which makes a product so basic to the health and
well-being of the people should be an aggressive, competitive, and enlightened
industry.
We are proud of the fact that the soap industry has played its part for the
welfare of the country as a whole and is ever alert to serve the public better. I hope
those of you who are already working in the industry will derive as much pleasure
from it as I have; and to those who have taken this course only because of an
outside interest in the subject of soap, let me just say, Come on in, the water is
fine!
The company was started by the Oil millers association of Thrissur in Kerala
with an objective of minimising Oil loss. Earlier Roller mills were used for oil
production, but this cause loss. The technological advancements leads to solvent
extraction process, which made a turning point of development. The company first
to produce and distribute by pass protein cattle feed. Besides cattle feed, the
product line of the company consist of dairy, ice cream, etc.
It is marketed annually about 2.2 lakh tonnes of superior quality cattle feed.
Hind cosmetic is in the oil extraction industry for the past 32 years. The company
has secured the National Productivity Award for the year 2001-2002 for being first
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in the terms of production efficiency in animal feed section. This is the 6 th time in a
row that the company is being selected for this most coveted award.
A hind cosmetic is one of the most recognizable Indian brands. Its story is a
classic example of the success of Indian entrepreneurship in the face of stiff
competition. Hind cosmetic took on the might of giant multinationals and wrote a
new chapter in the Indian corporate history. Starting as a one-man operation in
1969, today, hind cosmetics has about 14, 000 employee-base and annual
turnover of more than Rs. 25, 00 crores.
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Consumer Products
Soaps: Bath Soap, Beauty Soap, Lime Fresh Soap, Rose, Sandal
Detergent: Washing Powder, Detergent Cake, Super Washing Powder,
Super Detergent Cake, Popular Detergent Powder, Popular Detergent
Cake
Salt: Shudh
Scouring Products: Clean Dish Wash Bar,Bartan Bar
Industrial Products:
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Board of Directors
Board of directors of the company has ten members including the managing
director. They are as follows-
NAME DESIGNATION
Mr. M. C. Paul Chairman and Managing director
Mr. T. O. Paul Executive director
Mr. A. P. George Director and legal advisor
Mr. K. P. John Director
Mr. T. C. Mathew Director
Mr. P. D. Anto Director
Mr. John francis K. Director
Dr. K. C. Vijayaraghavan Director
Mr. T. R. Ragulal Director
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ORGANISATION STRUCTURE
BOARD OF DIRECTORS
MANAGING DIRECTOR
MARKETING PRODUCTION
MANAGER MANAGER FINANCE MANAGER
ACCOUNTANT
SUPERVISOR
SALES
REPRESENTATIVES
MACHINE OPERATORS
DISTRIBUTORS
WORKERS
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VARIOUS DEPARTMENTS:-
There are mainly eight departments in the Red Sun. They are as follows:-
Purchase Department
Quality Control Department
Production Department
Marketing Department
Accounts Department
HRD Department
Despatch Department
R & D Department
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PURCHASE DEPARTMENT
Purchase department looks after all the purchases of raw materials. The
department looks after the purchase of all divisions. The purchase manager
handles all matters regarding the purchase. The manager is assisted by supervisor
and storekeeper. The purchasing decision is done only after a close examination of
the quantity and quality of the materials to be purchased.
CHART
Manager
Supervisor
Store Keeper
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PRODUCTION DEPARTMENT
CHART
Production Manager
Supervisor
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Workers
ACCOUNTS DEPARTMENT
CHART
Accounts Manager
Senior Accountant
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Accountants
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All kinds of research and developments take place in this department. The
company is also maintaining a separate department for all the researches. The lab
assistant creates different ways for the purpose of innovating new medicines. The
research is found successfully is tested and developed so that they can produced
and sold. A small portion of the raw materials purchased are used for this purpose.
CHART
R & D Manager
Workers
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The quality control department checks the quality of both the raw
materials as well as that of the finished products. Only after proper checking of the
raw materials, they are used for the purpose of production. Then only after proper
checking of the finished products they are further proceeded for despatch. The
functions of this department include incoming raw material quality control, in
process quality control activities, and finished products quality control activities.
CHART
Manager
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Workers
DESPATCH DEPARTMENT
CHART
Manager
Workers
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MARKETING DEPARTMENT
CHART
Marketing Manager
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Assistant Manager
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Sales representatives
Area Manager
Agency
The human resource department deals with the training and development
of workers in the pharmacy. They provide training for all the workers. The HR
manager manages all the work related with the human resource of the company.
CHART
Manager
Staff
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Under the Act, Registration is only optional and not compulsory. Since there
are a lot of consequences developed through non registration in safer side, the
firm is registering it with the register.
FINANCE
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Means of finance:-
Borrowing powers:
The firm has a power to borrow money powers from banks, financial institutions,
autonomous corporation, firms or other companies on the security of the assets of
the firm including immovable properties and also accepts deposits of money from
members or non members on such terms and conditions as the partners may been
fit.
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CHAPTER 2
MAIN THEME OF THE PROJECT
Primary Objective:
Secondary Objective:
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to buy.
1) Time Factor: The researcher had only limited period of one month for
study. The elaborate topic could not be fully covered; hence a complete
picture could not be obtained.
2) Experience: The researcher had limited experience in the field being a
student.
3) Response: Some of the respondents failed to express their reactions
clearly.
4) Sample Survey: Since the information is being collected from a sample of
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SALES PROMOTION
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Meaning of Research:-
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Meaning of Methodology:-
DEFINITION
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Research Design
DESCRIPTIVE RESEARCH
The search for answers to research questions calls for collection of data.
Data are facts, figures and other relevant materials, past, and present, serving as
bases for study and analysis.
Primary Data:
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Secondary Data:
Data Representation:
SAMPLING TECHNIQUES
Population Size:-
Sample Size: -
It is the number of items that has been selected from a population to make the
study.
Area of the study: - The study has been conducted only on the Palakkad district.
SAMPLING METHODS
The collected data were analyzed with the help of simple percentage
analysis, chi-square test and weighted average method.
Percentage Analysis
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Number of Respondents
Percentage of Respondent = x 100
Total Respondent
Chi-square Analysis
H0 = Null Hypothesis
H1 = Alternative Hypothesis
If H0 is rejected it means that the data on the hand are not compatible
with the null hypothesis H0 but are compatible with some other hypothesis,
that is the Alternative hypothesis.
( Oij Eij )2
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Chi-square test =
Eij
Significance level = 5%
Degree of freedom = (R-1) (C-1)
Where as
O = Observed Frequency
E = Expected Frequency
R = No of rows
C = No of columns
Weighted Average = WX / W
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CHAPTER 3
DATA ANALYSIS AND INTERPRETATION
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Table 3.1
1 Visual 70 40
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2 Print 53 30
3 Audio 7 4
4 Displays 3 2
5 Banners 7 4
6 Brochures 35 20
INTERPRETATION
Result shows that visual media and print media influence customers
mostly and brouchers also attract the customers. About 40% were
influenced by visual media, 30% by print media, and 20% by brouchers.
Audio media, displays and banners attracted 4% and 2%.
Chart 3.1
Table 3.2
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4 Poor 0 0
INTERPRETATION
About 50% of customers respondent dealer demonstration was good while
30% demanded that the result was only satisfaction. And 20% commanded it to be
excellent.
Chart 3.2
Table 3.3
INTERPRETATION
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Chart 3.3
Table 3.4
INTERPRETATION
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Chart 3.4
Table 3.5
INTERPRETATION
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About 56% of customers were of the opinion that, the product provided
good quality while 28% commended it to be excellent and 16% it as only
satisfactory.
Chart3.5
Table 3.6
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INTERPRETATION
About 40% of customers demanded on the need for additional sales
promotional and advertisement activities while 60% were satisfied with present
status.
Chart 3.6
Table 3.7
INTERPRETATION
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About 40% of the customers were of the opinion that the customers
relationship was cordial and 30% as very friendly, 24% as hostle. And 6%
commanded it as not very good.
Chart 3.7
Table 3.8
INTERPRETATION
50% of customers were the opinion that the present sales promotional
activities were good and 10% commended it as satisfactory and other 10% as
excellent.
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Chart 3.8
Table 3.9
INTERPRETATION
50% of customers demanded print media advertisement as more attractive
and influencing on last and 40% were of the opinion on frist page and some
customers about 10% respond as middle page.
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Chart 3.9
Table 3.10
INTERPRETATION
About 60% commanded that they are excellently satisfied by the financial help
provided by dealer while 30% demanded it as satisfactory and 10% as good.
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Chart 3.10
Table 3.11
INTERPRETATION
About 80% of the customers demanded advertisement to see more attractive
when used with sales promotional activity. And 10% were
not attractive and another 10% not sure.
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Chart 3.11
Table 3.12
INTERPRETATION
44% of customers opinion that gifts given by the company is very good, 36%
opinion that it is good and 20% opinion that it is average.
Chart 3.12
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Table 3.13
INTERPRETATION
40% of customers tells that they satisfied with price,20% are highly satisfied
with price, 28% are moderate with price and 12% are dissatisfied with price
Chart 3.13
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Dealer relationship
Highly satisfied 10 15 5 5 35
Satisfied 35 20 14 1 70
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Moderate 20 15 13 1 49
Dissatisfied 5 3 10 3 21
Total 70 53 42 10 175
( Oij Eij )
Chi-square test =
Eij
Significance Level = 5%
Degree of freedom =9
INFERENCE
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Dealer
relationship Satisfaction
with price
Opinion Opinion
Cordial 40 Highly satisfied 20
Hostile 72 Moderate 84
Poor 24 Dissatisfied 48
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INFERENCE
The above table shows that satisfaction with price is first satisfactory factor and
dealer demonstration is the second satisfactory factor.
CHAPTER 4
FINDINGS, SUGGESSIONS &
CONCLUSION
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4.1 FINDINGS
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4.2 SUGGESTIONS
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4.3 CONCLUSION
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QUESTIONAIRE
(a) Below 20
(b) 20 to 29
(c) 30 to 39
(d) 40 to 49
(e) 50 & above
4. Gender :
(a) Male
(b) Female
5. Occupation
(a) Student
(b) Employer
(c) Professional
(d) House wife
(e) Others
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(a) Excellent
(b) Good
(c) Satisfactory
(d) Poor
10. Rank the following factors on the basis of influence of the purchase decision
(a) Advertisement
(b) Cash Discount
(c) Gifts
(d) Coupons
(e) premium
(a) Yes
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(b) No
(a) Excellent
(b) Good
(c) Satisfactory
(d) Poor
13. Do you think that Advertisement and sales promotional activities are need as
for increasing sales volume
(a) Yes
(b) No
(a) Cordial
(b) Very friendly
(c) Hostile
(d) Poor
(a) Excellent
(b) Good
(c) Satisfactory
(d) Poor
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BIBLIOGRAPHY
BOOKS
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