Agency of Human Services Integrated Eligibility Solution

RFP # Template J Technical Requirements Approach

Template J
Technical Requirements Approach
Instructions for RFP Response

RFP #
Table of Contents

1.0 Architecture and Policy Requirements..............................................................................3

1.1 Service Oriented Architecture (SOA).............................................................................3
1.2 Interoperability and Interfaces.......................................................................................3
1.3 Scalability and Extensibility............................................................................................4
1.4 Performance.................................................................................................................. 4
1.5 Regulatory Policies........................................................................................................4
1.6 Audit Compliance.......................................................................................................... 4
1.7 Usability......................................................................................................................... 4
2.0 Product Requirements......................................................................................................5
2.1 Enterprise Service Bus and Messaging Architecture.....................................................5
2.2 Data Integration and Extraction, Transformation and Load (ETL).................................5
2.3 Master Data Management.............................................................................................6
2.4 Security......................................................................................................................... 6
2.5 Consent Management...................................................................................................6
2.6 Business Intelligence and Reporting..............................................................................6
2.7 Rules Engine................................................................................................................. 6
2.8 Portal Architecture......................................................................................................... 7
2.9 Application Server.........................................................................................................7
2.10 Database Management System....................................................................................7
2.11 SOA Governance Infrastructure (SGI)...........................................................................8
2.12 Business Process Management (BPM) and Case Management...................................8
2.13 Transaction Monitoring and Logging..............................................................................9
2.14 Document Management................................................................................................9

Page | i
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

2.15 Identity Management / Single-Sign-On..........................................................................9

3.0 Solution Requirements....................................................................................................10
3.1 Integrated Eligibility Infrastructure................................................................................10
3.2 Shared Analytics Infrastructure....................................................................................10
4.0 Technical Standards........................................................................................................11
5.0 Software and Hardware Components.............................................................................12
5.1 Proposed Packaged Software Technical Specifications...............................................12
5.2 Proposed Hardware Technical Specifications..............................................................13
5.2.1 Server Architecture...............................................................................................14
5.2.2 Client Architecture................................................................................................14
5.2.3 Data Storage Architecture....................................................................................14
5.2.4 Tools..................................................................................................................... 14
5.2.5 Peripheral Architecture.........................................................................................15
5.2.6 Network Architecture............................................................................................15
6.0 System Administration and Support................................................................................16
6.1 System Administration:................................................................................................16
6.2 Audit Logs................................................................................................................... 16
6.3 Data Archival............................................................................................................... 16
6.4 Technical Documentation.............................................................................................16
6.5 Technical Environments...............................................................................................17
7.0 System Security and Disaster Recovery.........................................................................18
7.1 Security Architecture and Design.................................................................................18
7.2 Identity and Access Management (IAM)......................................................................18
7.3 Application Encryption.................................................................................................19
7.4 Privacy and Consent...................................................................................................19
7.5 Security Audit.............................................................................................................. 19
7.6 Database Security.......................................................................................................20
7.7 Software and Hardware Security.................................................................................20
7.8 Data Backup................................................................................................................ 20
7.9 Disaster Recovery.......................................................................................................21
8.0 System Performance, Availability and Capacity..............................................................22
8.1 Performance Requirements.........................................................................................22
8.2 System Availability.......................................................................................................22
8.3 IT Component Capacity Planning................................................................................22
8.4 Performance Monitoring and Management..................................................................23

Page | ii
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

9.0 Technical Requirements Assumptions.............................................................................23

Page | iii
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

1.0 Architecture and Policy Requirements

The Vendor must provide a narrative overview of how the proposed solution will meet the
Integrated Eligibility Solution project requirements. The following questions pertaining to
Technology and Application Architecture Requirements and Policy and must be answered by the
Vendor.
Instructions: Describe the Vendors proposed approach in addressing the requirements for
Product and Solutions categories, either by leveraging and modifying off-the-shelf technology
components or building from the ground-up.
Please use these response sections to provide specific details of the proposed approach to
meeting Vermont AHS requirements in each area. Responses should, when necessary,
reference requirements using the appropriate RFP Requirement Numbers from Attachment 3,
Template I - RFP Non-Functional Requirements.
Also, include one or more diagrams where necessary that detail the proposed design and the
relationships between key technical components.
Responses in this section must be highly-focused on the specific requirements and must not
simply provide generic or marketing descriptions of technology or product capabilities.

1.1 Service Oriented Architecture (SOA)

Instructions: Describe the Vendors proposed approach to SOA. The Vendors approach, at a
minimum, must take the following topics into consideration while providing the details
Distribution of Services
Integration of Services
Ease of Maintenance
Administration and Security
Support for various Protocols

<Response>

1.2 Interoperability and Interfaces

Instructions: Describe the system integration approach between the Vendors proposed
solution, Interfaced Systems and any other proposed third party products. Describe the
interoperability features and capabilities of the Vendors proposed solution. The approach must,
at a minimum, provide details on how the proposed Solution intends to meet or exceed the
Interoperability-Interface Requirements set forth in the document Non-Functional
Requirements, Tab A.2. Interoperability-Interface Requirements

<Response>

Page | 4
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

1.3 Scalability and Extensibility

Instructions: Describe the Vendors approach to Scalability and Extensibility of the proposed
Solution. The Vendors approach, at a minimum, must take the following topics into
consideration while providing the details
Ability to meet Future Growth
Configurability
Flexibility to keep up with changing Technology and Regulatory needs
Ease of Maintenance

<Response>

1.4 Performance
Instructions: Describe the Vendors approach for the proposed solution to meet Performance
standards. The approach must, at a minimum, provide details on how the proposed Solution
intends to meet or exceed the Performance Requirements set forth in the document Non-
Functional Requirements, Tab A.4. Performance Requirements

<Response>

1.5 Regulatory Policies

Instructions: Describe the Vendors approach for the proposed solution to adhere to or enable
the listed federal and local regulations

<Response>

1.6 Audit Compliance

Instructions: Describe the Vendors approach for the proposed solution to meet Audit and
Compliance requirements

<Response>

1.7 Usability
Instructions: Describe the design approach and the characteristics of the user interface for the
proposed solution. The System must be designed to utilize a browser based or a Rich Internet
Application that can provide feature rich applications that can be updated over the Wide Area
Network and the Internet, and should deliver a consistent user experience to Vermont Citizens
and HHS employees and contractors, and partners.

<Response>

Page | 5
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

2.0 Product Requirements

The following questions pertaining to Product Requirements must be answered.

2.1 Enterprise Service Bus and Messaging Architecture

Instructions: Describe the Vendors approach to meeting the Enterprise Service Bus
requirements as well as the messaging approach for server-to-server and client-to-server
communications, if applicable. The Vendors approach, at a minimum, must take the following
topics into consideration while providing the details
SOA Architecture
Integration Mechanism
Routing and Orchestration Mechanism
Synchronous and Asynchronous Communication
Reliability of Message Delivery
Support for Industry Standard Messaging and Interfaces
Administration and Security

<Response>

2.2 Data Integration and Extraction, Transformation and Load

(ETL)
Instructions: Describe the Vendors proposed approach to Data Integration and supporting
technologies for Data Extraction, Transformation and Load into appropriate target systems.
VTs requirement for Enterprise Data Management is to have a mixture of OLTP (Online
Transaction Processing), ODS (Operational Data Store), Data Warehouse, and Data Mart
technologies that support transaction processing systems, information integration and reporting,
enterprise analysis and decision support, and functional analysis.
The design approach for the System must take into account the following four major types of
shared data:
Online Transaction Processing (OLTP) databases must be the read-write stores of
AHSs transactional services and systems, and must be the primary point of data
creation within AHS.
Operational Data Store (ODS) databases should be used to support operational and
tactical data consolidation and data access needs of AHS. The data contained in an
ODS must originate in one or more OLTP databases.
Data Warehouse databases should primarily support managerial and strategic decision
making for AHS. A data warehouse may contain summarized data rather than detailed
data as in an ODS.
Data Mart databases should support departmental decision making for AHS. The scope
of information stored within a data mart should be generally much smaller than within a
data warehouse, and is limited to the needs of its audience.

Page | 6
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

<Response>

2.3 Master Data Management

Instructions: Describe the Vendors proposed approach to implementing the MDM
technologies to build a Master Client Index / Enterprise Master Person Index to meet the States
requirements in each phase of the implementation.

<Response>

2.4 Security
Instructions: Describe the Security Architecture and Management approach supporting the
Vendors solution.

<Response>

2.5 Consent Management

Instructions: Describe the Consent Management approach supporting the Vendors solution.

<Response>

2.6 Business Intelligence and Reporting

Instructions: Describe Vendors proposed approach to the Business Intelligence (BI) platform
that should deliver a balanced set of capabilities across three areas: information delivery,
analysis, and development and integration with certain fundamental capabilities that need to be
provided as part of the shared analytics and a user-driven BI strategy. Additionally, describe the
Reporting approach for both canned and ad-hoc reports and the ability of the proposed solution
to provide Dashboarding capabilities. The Vendors approach, at a minimum, must take the
following topics into consideration while providing the details
BI Infrastructure
Scalable Data Architecture
Data Integration Tools

<Response>

2.7 Rules Engine

Instructions: Describe the Business Rules Engine technology that will enable and support the
Vendors solution for both Integrated Eligibility as well as support of other programs. The
Vendors approach, at a minimum, must take the following topics into consideration while
providing the details
Rules Engine Architecture
Validation, Calculation, Decision and Generation Rules

Page | 7
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

Performance Tuning and Debugging

Rule Storage and Versioning

<Response>

2.8 Portal Architecture

Instructions: Describe the Vendors proposed approach to using the Portal technologies to
enable access for the variety of internal and external end users of the proposed solution. The
Vendors approach, at a minimum, must take the following topics into consideration while
providing the details
Multiple Channel Support
Search Capabilities
Accessibility considerations
Personalization
Usability best practices and Federal guidance
<Response>

2.9 Application Server

Instructions: Describe the Application Server technology and approach supporting the
Vendors solution. The Vendors approach, at a minimum, must take the following topics into
consideration while providing the details
Enterprise Ready and Scalable
Clustering
Store-and-Forward
Administration
Security
<Response>

2.10 Database Management System

Instructions: Describe the Vendors proposed solution approach to Metadata management,
load balancing and/or clustering for extended scalability and performance, performance in
transaction processing and report processing, Security and Audit.
The design approach for the solution shall address three major sets of shared data:
Real-time Integrated / Centralized Database Data regarding the Applicants status,
Participant's profile, benefits records / account, and financial records must be stored in a
centralized operational database for real-time access and subsequent follow-up and
reporting.
Data Warehouse and Data Marts Data extracted from the Real-Time operational
databases and other external sources must be integrated, aggregated and optimized

Page | 8
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

into physical data warehouses and marts a timely fashion to support reporting and
business intelligence needs.
Document Repository The Solution must have the capability to centrally manage all
documents throughout their lifecycle and share documents between various
stakeholders

<Response>

2.11 SOA Governance Infrastructure (SGI)

Instructions: Describe the approach to designing and deploying the appropriate Service
Oriented Governance infrastructure technologies supporting the Vendors solution. The
Vendors solution and approach, at a minimum, must take the following technology sub-
categories into consideration while providing the details
SOA policy Management
Service Portfolio Management
Compliance Engine
Service Repository
Service Registry
SOA Monitoring
SOA Policy Enforcement

<Response>

2.12 Business Process Management (BPM) and Case

Management
Instructions: Describe the Case Management and Business Process Management
technologies and design approach supporting the Vendors solution. The Vendors approach, at
a minimum, must take the following topics into consideration while providing the details
Rules Engine
Registry
Process modeling support
Workflow and task management
Administration

<Response>

2.13 Transaction Monitoring and Logging

Instructions: Describe the Monitoring and Logging capabilities of the proposed Vendors
solution. The Vendors approach, at a minimum, must take the following topics into
consideration while providing the details

Page | 9
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

Fault Monitoring
Performance Monitoring
Configuration Monitoring
Security Monitoring
Management and Reporting
Root Cause Analysis

<Response>

2.14 Document Management

Instructions: Describe the Vendors proposed approach to leveraging Document Management
technologies for Eligibility Determination process. The Vendors approach, at a minimum, must
take the following topics into consideration while providing the details
Store Electronic Forms
Scan and Store Imaged Documents
Searching of Documents
Digital Rights Management Capabilities

<Response>

2.15 Identity Management / Single-Sign-On

Instructions: Describe the Vendors approach to Identity Management supporting the Vendors
proposed solution and how a Single-Sign-On solution will be achieved.

<Response>

Page | 10
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

3.0 Solution Requirements

The following questions pertaining to Solution Requirements must be answered.

3.1 Integrated Eligibility Infrastructure

Instructions: Describe the Vendors approach to meet Integrated Eligibility Infrastructure
Requirements. The Vendors approach, at a minimum, must take the following topics into
consideration while providing the details
Business Rules Engine, Rule Management and Repository
Integration with HBE and Verification Data Sources
Performance and Scalability

<Response>

3.2 Shared Analytics Infrastructure

Instructions: Describe the Vendors Shared Analytics approach supporting the proposed
Solution. The Vendors approach, at a minimum, must take the following topics into
consideration while providing the details
Shared Analytics Architecture and Design
Integration and Data Quality
Metadata and Data Quality
Availability and Security
Performance
Connectivity
Scalability
Compliance
Deployment
Application Support
Administration and Backup-Archiving

<Response>

Page | 11
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

1.11.
3.3 Technical Standards
Instructions: Please describe the language environment(s), standards, relational databases,
channels supported, hardware platforms supported, and other aspects of the technical direction
for the solution. Please also discuss the timetable for migration of the solution to new
technologies, product sets, or standards.

<Response>

Page | 12
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

3.4 Software and Hardware Components

The following questions pertaining to any additional Software and Hardware components beyond what has already been deployed by Oracle
Professional Services must be answered. Please refer to the General System Design, list of planned or existing SOA infrastructure
components, other reference documents in the procurement library for additional details.

3.5 Proposed Packaged Software Technical Specifications

Instructions: Please list all the specifications of the proposed Packaged Software in the table below.
Respondents are not to change any of the completed cells in the following table. Any changes to the completed cells in the
following table could lead to the disqualification of a respondent.

Table 1. Proposed Packaged Software

Utility/
License Systems
Environment Type Mgmt Detailed
(e.g., (e.g., Software, Description Earliest
Development, enterprise, DBMS, Data (e.g., Proposed
Software Test, Training, per user, per Brand Module Version Warehouse, functionality, Purchase
Item # Software Item Production) Manufacturer server) Name Name Number Other purpose) OS Date
1 Item 1
2 Item 2
3 Item 3

<The Vendor may insert additional rows as required>

Page | 13
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

3.6 Proposed Hardware Technical Specifications

Instructions: Please list all the specifications of the proposed additional Hardware in the table below.

Respondents are not to change any of the completed cells in the following table.

Table 2. Proposed Hardware

Hard- Environment (e.g., Detailed Description Earliest

ware Development, Test, (e.g., number of processors, amount and type of storage and Operating Proposed
Item # Hardware Item Training, Production) Manufacturer memory, type of network card) System Purchase Date
1 Item 1
2 Item 2
3 Item 3

<The Vendor may insert additional rows as required>

The Vendor may insert additional rows as required>

Page | 14
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

3.6.1 Server Architecture

Instructions: The Vendor is to describe the supported OS platforms and Server Configurations for the Vendors proposed solution. Include
minimum recommended specifications to support the proposed solution in all required environments (e.g., development, testing, training,
and production)

<Response>

3.6.2 Client Architecture

Instructions: The Vendor must describe the client (desktop) architecture for the Vendors proposed solution, including minimum
recommended specifications (e.g., RAM, video RAM, disk space, processor speed) to support the proposed solution, as well virtualized
configurations to improve manageability and reduce operational costs.

<Response>

3.6.3 Data Storage Architecture

Instructions: The Vendor is to provide details on the data storage software and hardware components the Vendor proposes to use in their
system.

<Response>

3.6.4 Tools
Instructions: The Vendor must provide details on the tools and utilities used to design, build, test, deploy, report, monitor, and operate the
system and its components.

<Response>

Page | 15
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

3.6.5 Peripheral Architecture

Instructions: The Vendor is to describe the architecture of other devices such as printers, electronic signature pads, smart card
reader/writer and attached disks, which are necessary or recommended for the Vendors proposed solution, including minimum and
recommended specifications to support the proposed solution.

<Response>

3.6.6 Network Architecture

Instructions: The Vendor is to describe the proposed solution approach to network topology and hardware required to achieve this
architecture (e.g., load balancing utilizing hardware and software based load balancers ahead of the web servers, Virtual Private Networks
(VPNs), creation of DMZs by firewalls).

<Response>

Page | 16
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

4.0 System Administration and Support

The following questions pertaining to System Administration, Support and Maintenance must be
answered. Please refer to the General System Design, Security Planning and Capacity Planning
documents in the Procurement Library for additional details.

4.1 System Administration:

Instructions: Describe the system administration tools and procedures that will be delivered for
the ongoing support and maintenance, including customization of the Vendors solution.
Describe the proposed overall management framework, including proposed tools for:
Application management and monitoring
Web services management
Systems management and monitoring
Event management
Identity and Access Management
Network management and monitoring
Performance monitoring
Print Prioritization & Management
Workload Management
Describe any proposed third-party off-the-shelf management tools and include detailed
information regarding provider, product and version.

<Response>

4.2 Audit Logs

Instructions: Describe the audit trail capabilities of the Vendors proposed solution.

<Response>

4.3 Data Archival

Instructions: Describe the processes used to archive and restore data from operational
databases.

<Response>

4.4 Technical Documentation

Instructions: Describe the technical documentation that comes delivered with the Vendors
proposed solution.

Page | 17
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

<Response>

4.5 Technical Environments

Instructions: Vendors must describe the approach that will be taken to establish -
Multiple environments (e.g., development, testing, training, staging and production
readiness, production, and disaster recovery)
Procedures used to migrate software from one environment to another
Steps needed to maintain the synchronization between environments.

<Response>

Page | 18
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

5.0 System Security and Disaster Recovery

The following questions pertaining to System Security and Disaster Recovery must be
answered. Please refer to the Proposed Solution Overview in the main RFP document
(especially the guiding principles, the Proposed Approach to Security and the Proposed
Approach to Data Privacy), the non-functional requirements in Template I (especially tab A4
Performance and A5 Regulatory and Security) and the General System Design document in
the Procurement Library for additional details.

5.1 Security Architecture and Design

Instructions: Describe the Vendors proposed approach to support technical controls and
technology solutions that must be secured to ensure the overall security of the System,
including:
Provide security-related input into IT infrastructure, system and application design.
Leverage published industry standards and models to apply security best practices.
Support, enable and extend the security policy by providing specific security-related
guidance to decision makers
Contain the capability to provide user and site authentication
Support VPN access
Include the ability to recover from a failure of any single element
Be easily serviceable
Support the establishment and active management of data sensitivity levels
Include application and system hardening processes

<Response>

5.2 Identity and Access Management (IAM)

Instructions: Describe the Vendors proposed approach to support IAM, including:
Enable Vermont AHS to identify users in different contexts so that Vermont AHS policies
and user preferences can be applied consistently.
Deliver an integrated login experience for users across Vermont AHS systems and
channels.
Enable coherent audit trails and chain of custody records needed for security forensics
and compliance requirements.
Support the proactive management of user access to Vermont AHS resources including
de-provisioning when needed.
Enable Vermont AHS to consistently identify Participants so that customer service can
be more effective.
Support the use of Microsoft Active Directory for identification and authorization

Page | 19
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

<Response>

5.3 Application Encryption

Instructions: Describe the Vendors proposed approach to support Application Encryption,
including:
Encryption of database columns and indexes for data at rest.
Encryption of flat files at rest and in motion.
Network encryption at the session layer (or lower) to secure communication streams that
traverse un-trusted networks; and to provide encryption for sensitive data in motion
across any network.
Field-level encryption so custom applications can secure pertinent information within a
communication stream.
Key management for secure creation, storage, and retrieval of encryption keys.

<Response>

5.4 Privacy and Consent

Instructions: Describe the Vendors proposed approach to support Privacy and Consent,
including:
Role-based access within the System must ensure that access to sensitive information
will conform to the States policies.
The System must be able to identify and delineate between internal and external users
(users outside the Agency) and must give them different levels of visibility to System
data. When displaying data, identification information tying the records back to specific
Participants must be omitted where appropriate.

<Response>

5.5 Security Audit

Instructions: Describe the Vendors proposed approach to support an audit trail of all pertinent
events, giving due consideration to storage space and performance constraints. Examples of
these events include:
System start-up and shutdown
Successful and unsuccessful login attempts
User actions to access files or applications (successful and unsuccessful)
Actions taken by system administrators and security personnel
All administrative actions performed on the System
Permission changes

Page | 20
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

Creation of users and objects

Deletion and modification of system files
Registry key / kernel changes
Skipped or rejected alerts (to provide insight into Clinic practice)
Changes, additions or deletions to data (including operational and security data) sets
identified by management
Out of normal System operations usage or user access

<Response>

5.6 Database Security

Instructions: Describe the Vendors proposed approach to ensure the confidentiality, integrity
and availability (CIA) of the Database Management Systems responsible for managing data
related to the proposed System.

<Response>

5.7 Software and Hardware Security

Instructions: Describe the Vendors proposed approach to development and implementation of
security measures that will provide security and protection for the system, including:
Server OS Security
Client OS Security
Mobile Devices Security
Web Server Security
Browser Security
POS Terminal Security

<Response>

5.8 Data Backup

Instructions: Describe the Vendors proposed approach to support Data Backup, including:
Database and application backup procedures must be updated to include backups for
the System.
Full online data backups must occur, as well as offline backups using tape storage

<Response>

Page | 21
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

5.9 Disaster Recovery

Instructions: Describe the Vendors general approach to reestablishing operations in the event
of a catastrophe, as well as its approach to providing Vermont AHS with a disaster recovery
plan. Provide specifications on any hardware and software components utilized by the
proposed security and disaster recovery solutions. Include the required components,
configurations and procedures to enable a recovery.

<Response>

Page | 22
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

6.0 System Performance, Availability and Capacity

The following questions pertaining to System Performance, Availability and Capacity must be
answered. Please refer to the General System Design and other related documents in the
Procurement Library for additional details.

6.1 Performance Requirements

Instructions: Describe the ability of the Vendors proposed solution architecture to support:
Internal Case Workers, and external participants
Mission-critical services/Service Level Agreements
Ease of management
Ability to upgrade (ease and compatibility)
Virtualization and resource management
Network Performance Requirements
Meeting System response time requirements
The System must provide data dashboard capabilities to facilitate real time graphical
display of technology performance metrics with drill-down capability aligned with IT
Operations users role and permissions

<Response>

6.2 System Availability

Instructions: The Vendor is responsible for delivering a cost-effective, high-availability
environment that minimizes the frequency and impact of system failures, reduces downtime,
and minimizes recovery time in the event of catastrophic failure. In this section, provide details
on the Vendors approach to providing a highly available system.

<Response>

6.3 IT Component Capacity Planning

Instructions: In this section, provide details on the proposed approach to planning, sizing and
controlling the system as IT Component Capacity needs change.
Data Base Storage Capacity
Real-time Integrated / Centralized Database
Data Warehouse and Data Marts
Knowledge Base
Document Repository

Page | 23
Agency of Human Services Integrated Eligibility Solution
RFP # Template J Technical Requirements Approach

<Response>

6.4 Performance Monitoring and Management

Instructions: Describe the Vendors proposed methodology for monitoring and reporting
system performance, as well as the Vendors proposed approach to technology management.
This includes the methods for centrally managing system resources such as servers, backup,
archiving, and recovery equipment, databases and applications. Address methods for auditing,
tracing and scanning the system. Provide details on the use of specialized tools the Vendor will
use to automate and track monitoring and management activities.

<Response>

7.0 Technical Requirements Assumptions

Document the assumptions related to the Technical Requirements in Table 1.
Table 1 Project Organization and Staffing Assumptions

REFERENCE
ITEM
(Section, Page, DESCRIPTION RATIONALE
#
Paragraph)

1.

2.

3.

<Vendor may add rows as appropriate.

Page | 24