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HP LaserJet - COMMON ERROR CODES

12 OPEN OR NO EP (continued) 13 PAPER JAM (continued) 13 PAPER JAM (continued)
02 WARMING UP MODE
HP 2P, 2P+, 3P, 4P HP 4, 4+, 5 HP 1100, 3200 Fax, HP PRINTER 2100, 2200
HP 2, 3, 2D, 3D 500 sheet lower cassette not properly adjusted
Printer door open Check transfer roller to ensure it is seated properly Paper jam - make sure paper is loaded properly
I/O Cable is bad or hooked up incorrectly DC power supply malfunction Bad input sensor, fuser exit sensor or bad paper end sensor Make sure the paper length is adjusted (2200 series)
Communication problem between computer and printer Replace DC power supply Defective output rollers Check rear door, open and close top cover
Bad DC Controller External Fuser Door Open Paper stuck in paper path / output unit Check duplexer
Bad Fuser Assembly Defective Fan Paper jam internally / under the toner cartridge
Bad DC Power Supply Sensor switch for the door is dirty or needs to replace HP 4V, 4MV Worn pick up and separation pad
Bad high voltage power supply Bad fuser assembly
HP 3Si, 4Si Toner cartridge gears worn or damaged Change maintenance kit
HP 4P, 5P Paper path gears worn or damaged Paper tray overloaded
Defective display cable or formatter PCA Defective DC controller PCA
Bad Fuser Assembly Top cover open Defective registration guide HP 1000, 1200, 1220mfp, 3300, 3300mfp
Bad DC Controller No toner cartridge
Bad toner cartridge HP 5000, 5100 Check for paper loaded in paper tray properly
HP 4V, 5Si Defective interlock switch assembly Worn pick up roller and separation pad
Bad DC controller Check paper loaded in paper tray properly Feed roller shaft is bent or warped
I/O cable is hooked up incorrectly or bad interface in computer Check the paper length adjuster Paper stuck in paper path
Defective parts such as: fuser, PCA board, DC controller HP 4L Look at the transfer roller assembly for proper adjustment Bad fuser assembly
Bad Fuser Assembly Check the paper path in printer and duplexer paper (if installed) Bad shutter on toner cartridge, change toner cartridge
Part of the top door that pushes the plunger down is Broken Replace or reseat fuser Front door not properly shut
Top door switch is broken Check for bad toner cartridge
11 PAPER OUT No toner cartridge Check that all assemblies are seated and all doors are closed HP2300
Bad toner cartridge Change maintenance kit
ALL Bad DC controller Check paper Path / Check paper trays
HP 5Si, 8000, 8150 Check the length adjustment on the paper trays
Paper or paper tray empty or not seated correctly Check Duplexer
Paper Tray Sensor arm stuck or broken 13 PAPER JAM Toner cartridge gears worn or damaged If message persists after all jams have been cleared, a sensor
Defective tray size sensing or configuration Paper tray feed and separation roller's worn might be stuck or broken
Defective paper control or sensor PCA ALL Paper misaligned in paper tray If jamming persists, change feed rollers and separation pad
Bad input unit Bad fuser assembly
4L Out of spec media Bad fuser assembly
Pick up roller came out of place External input device paper jam. Check all added devices HP 4000, 4050, 4100, 4100mfp
Paper cassette is empty or missing Paper cassettes not correctly loaded Paper jammed up in the exit assembly on the left side of printer
Paper cassette is not seated correctly Dirty or obstructed paper path. Paper Jam in paper path Transfer roller assembly out of place or broken Ensure paper is loaded in paper tray property
Paper out flag PS2 is broken or stuck Worn pick up rollers and separation pad If paper is jammed under toner cartridge change registration or Check feed and separation rollers for unusual wear
Defective DC controller PCA Wrong length paper or incorrect software paper size selected toner cartridge Check paper length adjustment in paper tray
Tray 1 is empty Defective exit sensor Change maintenance kit Bad fuser assembly
Tray 2 is empty Defective input sensor doesnt sense paper out Check paper path in duplexer
Paper cassettes not correctly loaded HP 3Si, 4Si Check small belt media roller to ensure that the roller and belt
12 OPEN OR NO EP Bad solenoid operation are feeding the media properly
Bad gear or gears in drive train Miss feed or media jammed in printer. Check entire paper path Check that transfer roller is seated properly
ALL Bad main motor or drive circuit Media in duplex unit Change maintenance kit
Bad delivery mechanism or coupler gear to main drive Sensor malfunction
Paper path door or top cover open Bad main motor drive circuitry Output sensor malfunction (turn off job offset assembly in the HP 4200, 4300
Toner cartridge missing 4si only)
Toner cartridge not seated in printer HP 2, 2D, 3, 3D Check registration area fuser exit sensor flag and sensor Check for paper loaded in paper tray properly
External fuser access door not closed Bad fuser assembly Check the length adjustment on the paper trays
Tab missing on top cover Defective sensor cable Worn feed and separation rollers Check duplexer paper path
Bad DC controller Defective registration assembly Change maintenance kit Defective printer cartridge, shutter door not opening all the way
Defective fuser Feed and separation roller worn or may have popped off
HP 3Si, 4Si Duplex paper path is obstructed or contains worn Components HP 5L, 6L, 3100, 3150 Jams in stapler / stacker, remove jammed staples
Misadjusted or bent switchback assembly Bad DC controller
PS1 malfunction Paper not loaded in the paper bin Change maintenance kit
Fuser bulb burned out HP 4L, 4P, 5P, 6P Bad paper bin sensor
Bad DC controller Bad toner cartridge
Printer rear door open Bad fuser assembly HP 4500
HP 4, 4+, 5 Stuck or broken flags or sensors Worn pick up rollers and separation kit / Pulling multiple sheets
Paper fragment under oblique rollers throuhgh printer Paper jam- check all rear doors
Plunger missing on top cover Transfer roller guide not seated Paper tray overloaded Paper jam- check middle front drawer and duplex drawer
Paper control P.C.A. malfunction Bad fuser assembly Paper jam- check all drawers
Bad top cover switch Bad toner cartridge HP 1005, 1012, 1150, 1300 Paper or wrong media in fuser assembly
Worn pick up roller or regist. assy. block Worn feed and separation rollers
HP 4V Check paper in the paper tray Bad middle drawer assembly
HP 4, 4+, 5 Worn pick up rollers and separation pad Bad fuser assembly
Front door open sensor Bad shutter door on toner cartridge - change toner cartridge
Toner cartridge micro switch malfunction Rear door open. Bad fuser assembly
DC controller PCA malfunction Broken or missing cassette paper out sensor flag Bad pick up roller shaft and clutch

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13 PAPER JAM (continued) 14 NO EP CART OR NO TONER CAR (continued) 22 EI/O CONFIGURATION ERROR 22 EI/O CONFIGURATION ERRO (continued)

HP 8500 HP 9000 ALL HP 4600, 5500

Internal paper jam A page is jammed in tray 2 or tray 3 I/O configuration for the computer or printer is incorrect Too much data was sent to the EIO card in the specified slot
Check paper trays for missed loaded paper Verify that media meets specifications and is stored correctly Wrong or damaged I/O cable Press GO to clear the message (data will be lost)
Paper jam- check all doors Clean the indicated tray's feed rollers Computer is powered off Too much data was sent to the parallel port
Paper jam- check duplexer Replace the feed and separation rollers Damaged printer I/O port Make sure that your using an up to date driver
Paper jam- check mailbox bin The printer's EIO card in slot X has overflowed its I/O buffer Check for a loose connection and be sure to use a high-quality
Bad fuser assembly 16 TONER LOW during a busy state cable - some cables may be missing pin connections
Error can occur if driver is not IEEE-1284 compliant
HP 9000 ALL Parallel buffer has overflowed HP 8500
Press GO or CONTINUE to resume printing
Paper jam- check trays, all doors, and paper path Toner is uneven in cartridge, shake toner cartridge The EIO buffer has overflowed during a busy state
Paper jam- check duplexer Malfunctioning toner cartridge contact points or bad toner HP 4, 4+, 5, 5P, 6P Indicates the parallel buffer has overflowed
Paper jam- internally cartridge error might occur if several complex jobs are sent
Check doors to make sure they are closed Defective high voltage power supply Computer and printer are not communicating simultaneously via the network and are larger allowed
Make sure all feed and separation rollers are properly installed Check the network cable or reseat the cable
If paper stops before fuser check transfer assy. or change it HP 2, 3 HP 9000
Check fuser assembly for paper stopping at the fuser HP 1100, 2100, 2200, 2300, 4000, 4050, 3100 FAX
Bad DC controller Defective high voltage power supply The printer EIO card in slot X has overflowed the I/O buffer
Paper is jammed at exit assembly - change paper delivery Defective DC controller Too much data was sent to the EIO card in the specified slot or during a busy state
assembly an incorrect communications protocol might be in use Move the EIO card to different slot
Replaced the diverter if the paper still doesn't make out of exit HP 3Si, 4Si Check the host configuration Replace EIO card
Replace the flipper assembly Too much data was sent to the parallel port The printer parallel buffer has overflowed during a busy state
Defective door open sensor flag Check for a loose connection and be sure to use a high-quality Reseat the parallel cable
Replace the accumulator assembly
Damaged toner level sensor connector cable - some cables may be missing pin connections Replace the parallel cable
Check all devices on printer run paper path tests with one
device taken off one at a time Damaged toner cartridge Make sure that latest version of the printer driver is used Replace the formatter board
Change maintenance kit Defective DC control PCA
Defective high voltage power supply HP 4200, 4300
14 NO EP CART OR NO TONER CART
The printers EIO card in slot X has overflowed its I/O buffer 23 I/O NOT READY
ALL 18 MIO NOT READY during a busy state
Check the configuration of the EIO card and the host computer ALL
No toner cartridge installed or cartridge not fully seated ALL If error message persists replace EIO / NETWORK card
Missing sensitivity tabs The printers parallel buffer has overflowed during a busy state I/O card is unable to accept data or is not connected to network
Printer is not connected to the network or computer Check the parallel configuration (High speed to NO and
Bad toner cartridge
Printer or computer communication problem Advanced functions to OFF.)
HP 2, 2D, 3, 3D Bad jet direct card Replace the formatter board 24 JOB MEMORY FULL
Bad formatter board
ALL
Defective paper control PCA HP 5000/5100
Defective high voltage unit
20 MEMORY OVERFLOW Too much data was sent to the EIO card in the specified slot Complex print job
Press GO to clear the message (data will be lost) Add more memory
HP 3Si, 4Si
ALL Too much data was sent to the parallel port
Check tabs on right side of toner cartridge Make sure that your using an up to date driver
Large print job exceeding memory capacity Check for a loose connection and be sure to use a high-quality 25 XXX MEMORY FULL
Switch actuator bent, support tab on upper right corner of DC
controller bent or not installed correctly Too much data or data too complex cable - some cables may be missing pin connections
Defective high voltage unit Set enhanced I/O to auto mode ALL
Press the GO button or CHECK button -the printer will restart HP 5Si/8000
the print job but some data might be lost Complex print job
HP 4V
Turn the image adapt and page protect to ON or AUTO to print Using a non HP MIO device Add more memory
Defective toner cartridge micro-switch on high voltage PCA the job This is an I/O buffer overrun error on the printer's upper slot HP
Add more memory 30 PS ERROR
Malfunctioning front door sensor MIO card
Defective DC controller PCA ALL
HP 8150
HP 4, 4+, 5 21 PRINTER OVERRUN
Too much data was sent to the EIO card in the specified slot or An I/O timeout or prompt for user interaction has been
ALL an improper communications protocol may be in use exceeded
Defective toner cartridge
Defective high voltage unit or dirty or misaligned contacts Too much data was sent to the parallel port - this error can
Print job too complex, too much data occur if the driver you are using is not IEEE-1284 compliant
Turn image adapt and page protect to ON or AUTO to print the 30 PS ERROR 22 or 25
HP 2300 Down load & install the latest driver for this printer
job
Not enough memory All
Worn tray 2 and tray 3 rollers HP 4500
Change all feed rollers Add more memory
Unexpected postscript firmware error, replace firmware chip
Indicates the parallel buffer has overflowed
Memory overflow, print job to large or complex
The EIO buffer for the EIO card in slot "X" has overflowed
during a busy state
Press GO to resume printing, resend job (data will be lost)

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30 PS ERROR XX (ALL OTHER) 40 DATA TRANSFER ERROR (continued) 41 TEMPORARY PRINT ENGINE FAILURE 41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued)

All HP COLOR 4600, 5500 ERROR 40 BAD SERIAL HP 2300, 4200, 4300 ERROR 41.X HP 5000, 8000
TRANSMISSION / BAD EIO CARD
PCL file being sent to printer while in postscript mode or bad A temporary error has occurred Reload the tray with correct media size
postscript file or application error A serial data error (parity framing, or line over run) has Turn printer off, then on Make sure paper tray is loaded properly
occurred during the reception of data Bad DC controller if persists Check sensors for proper operation
HP 5Si A connection with the EIO card in slot X has been abnormally Worn feed and separation rollers
interrupted HP 5000, 8150 Make sure the length guide, width guide and size selector
The optional disk failed a self-test, press GO to continue Check that all cables are connection to the EIO ports and that switch on the paper tray have been correctly. Make sure that
the EIO board is seated properly A temporary error has occurred paper is under the front paper tabs
HP 8500 Turn printer off, then on Check the control panel setting for the paper size is correctly
HP 8500 Replace the laser scanner configured
Device failure Replace the engine controller board
An EIO accessory connection has been abnormally broken HP 8100,8150 ERROR 41.3
40 DATA TRANSFER ERROR while transferring data from the computer to the printer HP 4600, 5500 ERROR 41.1
Print an EIO configuration page to verify that the EIO The paper size you are trying to print is not the same as the
ALL accessories are installed properly Unknown misprint error control panel setting
Check that all cables are connected to the EIO ports and that Turn printer off, then on Make sure the printer settings in the tray's are the same as
Computer and printer may be set to different baud rates the EIO accessory is seated properly control panel and driver
Computer is powered off Turn the printer off and on to reset it (data will be lost) 41.1, 41.2, 41.3 UNEXPECTED PAPER SIZE Faulty paper sizing switch on printer
Unseated or defective MIO card Replace the pick up and separation pad for tray 1
Indicates an abnormal connection break occurred while HP 9000 ALL Worn feed and separation rollers
transferring data from the computer
Turn printer off and reseat the network card A serial data error (parity framing, or line over run) has Defective connections HP COLOR 4600, 5500 ERROR 41.3 UNEXPECTED PAPER
Verify that the printer serial configuration is set the same as the occurred during the reception of data Laser scanner connections or bad laser scanner assembly SIZE IN TRAY.
computer A connection with the EIO card in slot X has been abnormally Paper multi feed or wrong size paper
Check that all cables are connected to the EIO ports and that interrupted Paper size selection does not match installed paper The paper is loaded which is longer or shorter in the feed
the EIO board is seated properly Reseat serial cable or replace the cable One of the cassettes is overfull or improperly adjusted direction than the size configured for the tray
Move the EIO card to a different slot Paper is out of spec Reload the paper in the tray and make sure the length
HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 Paper pickup and feed rollers are worn, replace rollers adjustment is set correctly
41 TEMPORARY PRINT ENGINE FAILURE Replace paper input unit Replace the feed and separation rollers
EIO bad transmission Printer pulls more than one sheet through - worn feed and
ALL separation rollers 41.2, 41.4, 41.6, 41.7, 41.9 UNKNOWN MISPRINT ERROR
HP 2300 ERROR 40
Momentary error HP 1100, 1200, 2200, 3100, 3200, 4000, 4050, 4100 HP LASER PRINTER 2300 ERROR 41.2, 41.4, 41.6, 41.7, 41.9
The printer detects a serial data error (parity, framing, or line High voltage discharge
overrun) while receiving data from the computer Reset unit / Cycle power Reload the tray with correct media size Error 41.2 - Beam detect misprint error
Press the SELECT button to clear the message Bad formatter PCA board Make sure paper tray is loaded properly Error 41.4 - No VSYNC error
Bad DC controller board Check sensors for proper operation Error 41.6 - ITB detection error
HP 2300 ERROR 40.X
Worn feed and separation rollers Error 41.7 - Feed delay error
Make sure the length guide, width guide and size selector Error 41.9 - Noise VSREQ error
The connection has been broken between the printer and the HP 2, 2D, 3, 3D, 2P, 3P Turn the printer off and then on the clear the error codes
switch on the paper tray have been set correctly and be sure
EIO card in the specified slot. (X = slot of the net work card)
that paper is under the front paper tabs
Press the select button to clear the error message Bad laser scanner cable Check the control panel setting for the paper size is correctly HP 8100,8150 ERROR 41.1, 41.2, 41.4, 41.5, 41.9
Turn printer off and unplug power cord, reseat the EIO card or Bent or broken fiber optic cable configured
the network card Paper feed problems Replace the laser scanner assembly
HP 2300 ERROR 41.3 Replace the engine controller board
HP 4200, 4300 ERROR 40 HP 2P
Unexpected paper size in tray HP 4500, 4550
A connection with the network card and the motherboard has For S/N between 2925J00000 and 3047J99999, replace fuser Reload the tray with the correct media size
been broken abnormally assembly Unexpected paper size
Reconfigure the size in a tray so that contains the size required
Print to another network printer to check network configuration Make sure paper loaded in the paper tray correctly and load the
for the print job
from your computer HP 5L, 6L, 5P, 6P
Typically caused if two or more sheets stick together when requested size media in tray
Check configuration in the network settings and the printer Worn feed and separation rollers
feeding
network card Temporary error ITB drawer is bad
Change pick up rollers and separation pad
Ping printers IP address Engine error
Replace the engine controller board
Replace the EIO / Network card Power cycle the printer HP COLOR 4600, 5500 ERROR 41.7, 41.9
Replace formatter and DC controller HP 4200, 4300 ERROR 41.3
HP 8100, 8150 A feed delay error and a noise VSREQ error
HP 5Si, 8000, 4000, 4050 The media that is loaded is longer or shorter in the feed Turn the printer on and then off
The serial transmission error has occurred
direction that the size that is configured for the paper tray
The serial baud rate setting is different than the computer Temporary error or misprint error Print the configuration page and verify that the tray settings HP COLOR 8500, 8550 ERROR 41.2
Reseat the EIO/network card on the printer Replace the laser scanner match the media in the tray
Replace the network card Replace the engine controller board Indicates a beam detect laser scanner error
Check the paper path sensor flags can move freely
Worn feed and separation rollers Replace the laser scanner assembly
HP COLOR 4500, 4550 HP PRINTRS 1200, 2200, 3100 FAX, 3200 FAX, 4100 Replace the DC controller board
Bad DC controller board
Connection with the card in the specified slot has been broken Replace ECU
Check that all cables are connected to the EIO ports and that Replace laser scanner
the EIO board is seated properly Reseat connections to laser scanner and engine controller

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41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued) 41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued) 49 COMM OR CRITICAL FIRMWARE ERRO (continued) 50 FUSER ERROR (continued)

HP COLOR 8500, 8550 ERROR 41.3 HP COLOR 8500, 8550 ERROR 41.5 HP COLOR 4500 HP 2P, 2P+, 3P

Unexpected paper size in paper tray The printer was expecting one type of paper from a paper tray Indicates that a critical firmware error has occurred - an invalid Defective fuser
Verify the paper guides are set correctly and a different type was feed command or data was sent to the formatter causing the Temporary error code
Worn feed and separation rollers Replace OHT sensors processor to stop Defective AC power supply
Load the requested size media in tray 1 Replace the controller board Poor quality parallel cable or network cable
Turn printer off then on HP 3Si, 4Si
HP 9000 ERROR 41.1, 41.2 HP 9000 ERROR 41.5 Disconnect the parallel cable and the network cable
If message still there when the network cable is disconnected, Turn printer off then wait 20 or 30 minutes the turn back on
Unknown misprint error Replace the media with the correct type or reconfigure the tray upgrade firmware in jet direct card and the formatter board Improperly seated fuser
Replace the laser scanner assembly to use the current type Replace firmware DIMM Defective fuser
Replace the upper cable guide assembly Verify application settings Replace jet direct card Bad ac power supply
Replace the DC controller board Replace formatter board Bad DC controller

HP 9000 ERROR 41.3 49 COMMUNICATION OR CRITICAL FIRMWARE ERROR HP COLOR 4600, 5500 HP 4, 4+, 5

Unexpected paper size or paper type A critical firmware error has occurred on the formatter. Turn printer off , wait 20 or 30 minutes then turn back on
Verify standard/custom switch setting HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 Try a different software application and see if the job prints. If Defective fuser
Temporary error- turn printer off then on and resend job the job prints the application that you were using is corrupt Defective DC/AC power supply
Feed and separation rollers are worn This is a communication error code with the application that is Disconnect the parallel cable or the network cable Change cable from fuser to power supply
being used Turn printer off and remove all DIMMs and EIO devices from
41.4 OR 41.5 WONG PAPER TYPE Go back to a different software program and see if a job will printer, add one device at a time to determine faulty component HP 4V, 4L, 4P, 5P, 6P
print Download the updated firmware for the EIO / Network card and
ALL If message persists turn printer off then on the formatter board Improperly seated fuser
Disconnect the network cable and then turn printer off then on Replace the EIO / Network card Defective fuser
Defective DC controller or formatter PCA If message still there when the network cable is disconnected, Replace firmware DIMM Bad engine controller board
Usually occurs with smooth media such as labels or upgrade firmware in jet direct card and the formatter board Replace formatter board
transparencies. Load media one sheet at a time Bad network cable HP 5L, 6L
The media type that is loaded is different than what the tray is Bad jet direct card HP COLOR 8500
configured to use Replace the firmware DIMM Defective fuser
Replace the formatter board Indicates that a software or data communications error has Defective DC controller
HP 3Si, 4Si occurred, or corrupt data was sent to the printer
HP 2300 ERROR 49.XX Turn printer off then back on HP 1100, 2100, 4000, 4050
Toner cartridge tab broken Remove all EIO cards and reinstall them to ensure they are
A critical firmware error has occurred on the printer seated correctly Turn printer off, wait 20 or 30 minutes then turn back on
HP 1200, 2200, 3100, 3200, 4100 Turn printer off then on If using a parallel connection, verify that the cable is IEEE-1284 If printer is hooked up to uninterruptible power supply or surge
Disconnect the parallel cable or the network cable compliant protector plug straight in to wall
Check sensors for proper operation If message still there when the network cable is disconnected Replace the EIO/Network card Replace fuser assembly
upgrade firmware in jet direct card and the formatter board Replace the formatter board Replace engine controller board
HP 2300 ERROR 41.5 UNEXPECTED PAPER TYPE Bad network cable
Replace firmware DIMM HP 9000 HP 1200, 2200, 3100 FAX, 3200 FAX, 4100
The printer detected a paper type different from the expected Replace the jet direct card
type Replace formatter board Communication or critical firmware error occurred, turn printer Turn printer off, wait 20 or 30 minutes then turn back on
Reload the tray with the correct paper type Replace engine board off the back on Improperly seated fuser
Reconfigure the media type that matches the driver setting type Upgrade the firmware to the latest version in the jet direct card Defective fuser, replace the fuser assembly
or reconfigure the paper tray type to the printer HP 4200, 4300 and the formatter board Temporary error code
Replace firmware DIMM If the error persists, replace the ECU
HP COLOR 4500, 4550 A critical firmware error has occurred on the printer Replace jet direct card and formatter board
Turn printer off then on HP 2300 ERROR 50.X
The paper tray is configured for specific media type, but the Disconnect the parallel cable or the network cable 50 FUSER ERROR
printer detects a different media type loaded If message still there when the network cable is disconnected A fuser error has occurred
Verify that the correct media is loaded in the input tray and the upgrade firmware in jet direct card and the formatter board ALL Turn printer of and then on again
printer control panel is configured correctly Replace firmware DIMM Replace the fuser assembly
Check for paper jam at the registration plate under the ITB Replace the jet direct card Temporary error code, turn printer off then wait 20 or 30 Replace the engine controller board
drawer. The engine tries to check the OHT sensor and receives Replace formatter board minutes the turn back on
an error Low or unstable power - check the wall voltage, if on a surge
Replace engine board
Replace the ITB drawer protector, plug straight in two the wall HP 4200, 4300
49.24.02 ONLY FOR HP 4200 & 4300 Bad fuser assembly
HP COLOR 4600, 5500 ERROR 41.5 Bad low voltage power supply Turn the printer off and allow it to cool down
The printer has experienced a critical error Bad DC controller Make sure that correct fuser (4200 vs. 4300) is installed in the
The printer senses a different media type in the media paper
Verify that the ribbon cables are fully seated in the connectors proper printer
path than configured in the paper tray
on the DC controller HP 2, 2D, 3, 3D Check connector between fuser and printer, replace if damaged
Configured the driver with the printer paper type settings
Replace the power supply Bad fuser assembly
Reload the driver or download a new driver from HP
Replace DC controller Defective fuser cable to DC controller Bad DC controller
Replace the formatter board Defective fuser and AC power supply Bad power supply
Defective fuser
Defective AC power
Temporary error code

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50 FUSER ERROR (continued) 51- BEAM DETECT ERROR (continued) 51- BEAM DETECT ERROR (continued) 52 INCORRECT SCANNER SPEED ERROR (continued)

HP 5000, 51000 HP 3SI, 4SI HP COLOR 4600, 5500 ERROR 51.1, 51.2 HP 1100, 2100, 4000, 4050, 8000

Turn the printer off and allow it to cool down for a minimum of Defective toner cartridge Beam detect error or laser error Scanner start up error
20 minutes before turning back on Problem with fiber optic cable Replace the laser scanner assembly Replace scanner cable from engine board to scanner assembly
Move the printer to another power source and disconnect it Faulty connectors Replace the DC controller board Replace scanner assembly
from any UPS or surge protector Poor DC voltage Replace the engine board
Replace fuser assembly Defective laser scanner assembly HP COLOR 4600, 5500 ERROR 51.X0 Replace the DC controller only on the 8000
Replace the power supply
Replace the DC controller HP 4, 4+, 5 No color on the print job HP 2300 ERROR 52.X

HP 5Si, 8000, 8100, 8150 Faulty laser scanner cable connectors HP COLOR 4600, 5500 ERROR 51.XK, 51.XC, 51.XM, 51.XY A temporary scanner start up error
Defective laser scanner assembly Can also be the shutter tab on the print cartridge, replace the
Make sure fuser is installed correctly Error code K - No Black color toner cartridge
Bad fuser assembly HP 4V Error code C - No Cyan color Replace the scanner assembly
Replace fuser cable assembly Error code M - No Magenta color Replace the engine board
Replace DC controller Problem with fiber optic cable Error code Y - No Yellow color
Replace the low voltage power supply Defective laser scanner assembly HP 4200, 4300 ERROR 52.XX
Defective DC Controller HP COLOR 8500
HP COLOR 4500 Printer scanner speed error has occurred
HP 4L, 4P, 5P, 5SI Defective laser scanner assembly Replace laser scanner assembly
Improperly seated fuser Defective wiring harness to the DC controller Replace the DC controller assembly
Defective fuser Temporary error Defective DC controller
Defective DC controller Laser scanner assembly not seated Replace laser scanner assembly HP COLOR 4600, 5500 ERROR 52.XK, 52.XC, 52.XM, 52.XY
Replace the power supply board Defective laser scanner assembly
Defective DC controller PCA HP 9000 Error code K - No Black color
HP COLOR 4600, 5500 ERROR 50.XX Error code C - No Cyan color
HP LASER PRINTERS 1100, 2100, 4000, 4050 Temporary laser assembly error, turn printer off then on Error code M - No Magenta color
Turn the printer off and allow it to cool down for a minimum of Replace laser scanner assembly Error code Y - No Yellow color
20 minutes before turning back on Beam detect error Replace upper cable guide assembly Replace laser scanner assembly
Reinstall the fuser assembly Replace laser scanner assembly Replace DC controller board Replace the DC controller assembly
Replace the fuser assembly Replace Laser scanner cables from scanner to DC controller
Replace the fuser power supply or the low voltage power 52 INCORRECT SCANNER SPEED ERROR HP 5000, 5100
supply HP 1200, 2200, 2300, 3100 FAX, 3200 FAX, 4100
Replace the DC controller board then calibrate printer HP 2, 2D, 3, 3D Printer scanner speed error has occurred
Temporary error, bad toner cartridge Replace laser scanner assembly
HP COLOR 8500, 8550, ERROR 50.1, 50.2, 50.3, 50.4, 50.6 Laser scanner assembly not seated Defective cable laser scanner to DC controller Replace the DC controller assembly
Defective laser scanner assembly Defective laser scanner assembly Replace cable assembly from scanner to DC controller
Improperly seated fuser Reseat cables to the laser scanner and ECU
Defective fuser Bad engine board HP 2P, 2P+, 3P HP 8100, 8150
Replace the power supply board
Replace the controller board HP 5000, 5100 Bad scanner motor Laser scanner error, start up / rotation error
Bad DC controller Replace laser scanner assembly
HP 9000 ERROR 50.X A loss of beam detect occurred Replace DC controller board
Replace the scanner cables to DC controller HP 3Si, 4Si, 4V Replace cable assembly from scanner to DC controller
Improperly seated fuser Replace the scanner assembly
Replace the fuser assembly Faulty cable assembly HP 4500, 4550
Replace the upper cable guide assembly HP 4200, 4300 ERROR 51.XX Scanner motor problem
Replace the low voltage power supply Defective laser scanner assembly Temporary error, laser scanner start up / rotation error
Replace the DC controller Printer has a beam detect error Defective DC controller Replace laser scanner
Replace the cable assembly from scanner to DC controller Replace DC controller assembly
Replace the scanner assembly HP 4, 4+, 5
51- BEAM DETECT ERROR Replace the DC controller HP COLOR 4600, 5500
Faulty laser scanner cable
HP 2P, 2P+, 3P HP 8100, 8150 Defective laser scanner assembly Laser scanner error, start up / rotation error
Take the toner cartridges out and reseat or replace
Improperly seated toner cartridge Printer has a beam detect error HP 4L, 4P, 5P, 5L, 5Si Replace laser scanner assembly
Improper laser shutter operation Replace the laser scanner assembly Replace DC controller board
Damaged fiber optic cable Temporary error, scanner startup failure
Bad laser assembly HP COLOR 4500, 4550 Improperly fitted scanning assembly/ scanner cable HP 8500, 8550
Defective laser scanner assembly
HP 2, 2D, 3, 3D Defective laser scanner assembly Defective DC controller board Temporary error, laser scanner start up / rotation error
Defective DC controller Replace laser scanner motor
Defective toner cartridge Defective wiring harness from the scanner to the DC controller HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 Replace DC controller assembly
Bad cable from laser scanner assembly to DC controller Replace the scanner assembly
Cuts or kinks in fiber optic cable Temporary error, scanner rotation error
Defective laser scanner assembly Replace contact image sensor
Replace laser scanner
Replace cables between laser scanner and engine board

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52 INCORRECT SCANNER SPEED ERROR (continued) Remove DIMM and put into different slot 54 - PRINTER ERROR CYCLE POWER 54 - PRINTER ERROR CYCLE POWER (continued)
Replace bad DIMM chip that caused the error
HP 9000 HP 2D, 3D HP COLOR 4600, 5500 ERROR 54.19
HP 4200, 4300
Temporary error, laser scanner start up / rotation error Improperly fitted duplex shift plate Replace the DC controller board
Replace laser scanner An error occurred in the printer memory Bad PS5 or SL4
Replace upper cable guide assembly Unsupported memory Main motor defect HP COLOR 4600, 5500 ERROR 54.21, 54.22, 54.23, 54.24
Replace DC controller Unrecognized memory
Unsupported memory size HP 5Si, 8000 Replace toner level sensor PCB.
53 ACCESSORY MEMORY ERROR Reseat all DIMMs Replace DC controller
Replace bad DIMMs Defective duplexer
HP 2, 2D Replace formatter board HP 8500, 8550 ERROR 54.1
HP 1200, 2200, 3100, 3200, 4100
Accessory memory failure HP 8100, 8150 Indicates that the temperature/ humidity sensor has
Replace memory card Temporary error malfunctioned
Error has occurred on some memory Replace formatter Replace the cross member assembly, which includes the
HP 3, 3D Unsupported memory Remove tab from toner cartridge and reinstall the toner temp/humidity sensor
Unrecognized memory cartridge Replace the controller board
Failure in front memory slot Exceeded maximum ram size Try another wall outlet, remove the printer from any UPS
Failure in rear memory slot Invalid DIMM speed supplies, additional power supplies, or power strip HP 8500, 8550 ERROR 54.2
Replace memory card DIMM address conflict
Replace formatter board HP 4200, 4300 A carousel rotation error
Unable to make a temporary mapping
Reseat all toner cartridges and make sure the toner lock lever
Remove DIMM and put into different slot
HP 2P, 2P+, 3P The toner cartridge was installed with the sealing tape in place is fully locked on all toners
Replace bad DIMM that caused the error
Remove sealing tape (pull tab) and reinstall the toner cartridge Replace the carousel stopper solenoid
Replace memory card Replace the toner cartridge unless cartridge is damaged Replace the black toner cartridge on/off switch
HP COLOR 4500, 4550
Replace the carousel motor
HP 3Si, 4Si
Temporary DIMM error
HP COLOR 4500, 4550 ERROR 54.1 Replace the controller board
Replace DIMM Replace the main relay PCA
Temporary error Indicates that an internal power failure has occurred
Replace formatter board
Laser malfunction Check the fuser for paper jams. HP 8500, 8550 ERROR 54.3
HP COLOR 4600, 5500 ERROR 53.XO.ZZ Replace the low-voltage power supply
HP 4, 4+, 4P, 4Si, 4V, 5, 5P, 5Si Replace the high-voltage power supply Indicates a density sensor error/
An error has occurred in the onboard RAM Replace the density sensor
SIMM malfunction HP COLOR 4500, 4550 ERROR 54.2
Turn the printer on and then off
Replace SIMM chip HP 8500, 8550 ERROR 54.4
Replace formatter board HP COLOR 4600, 5500 ERROR 53.XY.ZZ Indicates that a problem with the carousel assembly
Remove all toner cartridges, reseat and check for obstruction Waste toner sensor has failed
HP 4L, 5L
Error has occurred on some memory Replace the brake release Replace the waste toner sensor assembly
Unsupported memory Replace carousel drive motor Replace the imaging drum
An error has been found in the RAM Replace the rotary drive assembly
Unrecognized memory
Defective or incompatible memory card
Exceeded maximum ram size
Defective formatter board HP COLOR 4500, 4550 ERROR 54.3 55 - INTERNAL COMMUNICATION PROBLEM
Invalid DIMM speed
Remove DIMM and put into different slot
HP 1200, 2200, 3100, 3200, 4100 ERROR 53.XX The printer has a density sensor problem ALL
Replace bad DIMM chip
Replace the density sensor
Temporary DIMM error Replace the formatter board Defective DC controller board
Unsupported memory size HP COLOR 4500, 4550 ERROR 54.4 Defective formatter board
HP COLOR 4600, 5500 ERROR 53.10.05 Inadequate site power surge protector - HP 4V
Invalid DIMM speed
DIMM RAM parity error Indicates a waste toner sensor malfunction
A DIMM is installed in both 168 - pin DIMM slot 4 and 100 - pin
Try the DIMM in a different slot Replace the waste toner sensor HP 4V
DIMM slot 5
Unable to make a temporary mapping in the printer
Remove one or all the DIMMs or move one of the DIMMs to a Defective laser scanner assembly
Replace all the DIMM memory different slot
HP COLOR 4500, 4550 ERROR 54.6
Make sure proper memory DIMM is installed
Replace formatter board The OHT sensor has reported an error HP 3Si, 4Si
HP COLOR 8500
Replace the ITB drawer
HP ERROR 2300 53.XX.ZZ Improperly fitted connectors
Temporary DIMM error Loose or bad cable
HP COLOR 4600, 5500 ERROR 54.1
Install DIMM in a different slot. The DRAM DIMMs must be
The printer has a problem with the memory DIMM installed in synchronous pairs in adjacent slots, with the same
Defective DC controller
Unsupported memory presence detect bad Check the fuser assembly Defective DC power supply
size and speed in both slots. Only SDRAM is supported.
Reseat all the memory Defective formatter board
Replace DIMM chip
Unsupported memory size HP COLOR 4600, 5500 ERROR 54.3, 54.5, 54.6, 54.11, 54.12, Defective paper input PCA board
Replace formatter board 54.13, 54.14, 54.20 Defective main motor
HP LASER PRINTER 5000, 5150 HP 9000
Replace all toner cartridges HP 5Si, 8000, 8100, 8150
Error has occurred on some memory Replace the color registration detection assembly
Temporary DIMM error
Unsupported memory Loose or bad cable from DC controller and laser scanner
Install DIMM chip in a different slot HP COLOR 4600, 5500 ERROR 54.7, 54.8, 54.9, 54.10
Unrecognized memory assembly
Replace DIMM chip
Maximum ram size exceeded Defective laser scanner assembly
Replace formatter board Replace the drum phase sensor for the indicated color
Invalid DIMM speed Defective DC controller board
Defective formatter board

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55 - INTERNAL COMMUNICATION PROBLEM (continued) 56 - PRINTER DEVICE ERROR 57 - ERROR 57 - ERROR (continued)

HP 5Si, 8000, 8100, 8150 (ERROR 55.A) HP 2D, 3D HP 3, 3D HP 4200, 4300 ERROR 57.7

Change fuser Output selector knob not in duplex position Incompatible memory card in front slot The cooling fan in the optional duplexer is bad
Change wiring harness between DC controller and fuser Incompatible memory card in rear slot Replace the duplexer fan
Change DC controller board HP 3Si, 4Si
HP 2P, 2P+, 3P HP 5000, 5100
HP 1100, 2100, 4000, 4050 Trying to print envelope in duplex mode
Incompatible memory card in top slot Fan error
Replace formatter board HP 1100, 1200, 2100, 2200, 3100 FAX, 3200 FAX, 4000, 4050, Incompatible memory card in bottom slot Change bad fan
Replace DC controller Board 4100, 8000 Poorly seated motor cables or connectors Change DC controller
Replace engine board Defective main motor
Temporary error, turn printer off and back on Defective DC controller board HP 8100, 8150 ERROR 57.2
HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 Check printer configuration
Verify the accessory connection HP 5L, 6L Fan 3 or the formatter fan has an error
Defective DC controller Replace fan FM3
Check cable to the ECU HP 2300 Incompatible memory card Replace DC controller board
Replace ECU
Defective formatter A temporary printing error, incorrect input or output request HP 4, 5, 4L, 5P HP 8100, 8150 ERROR 57.3
Defective firmware DIMM Turn printer power off and then on
Main motor not functioning properly Fan 2 or the low-voltage power supply fan has an error
HP 2300 ERROR 55.XX AND ERROR 55.A, 55.B, 55.C, 55.D HP 4200, 4300 ERROR 56.1 Change toner cartridge Replace fan (FM2)
Change main motor Replace DC controller board
No engine response Unknown input device installed, remove all non HP devices Change DC controller
Excessive glitches Reinstall all paper input trays HP 8100, 8150 ERROR 57.5
Communication timeout HP 3Si, 4Si - 57.1
Bad tray bin reports HP 4200, 4300 ERROR 56.2 The fan 1 or the laser / scanner fan has occurred
Incoming parity error Gears seized Replace fan 1
Outgoing parity error Unknown output device installed Faulty top cover switch Replace DC controller board
Hung communications Reinstall the stacker or stapler/stacker Faulty ac kill switch operation
Invalid bus timeout Remove all non-HP paper handling devices Improperly fitted connector on DC controller HP 8100, 8150 ERROR 57.6
Try a different printer diver or print a smaller file Bad main motor PCA or main motor
Try printing from a different application
HP 5000, 5100 Fan 4 or the face down delivery assembly
HP 4+ - 57.1 Replace fan 4
A temporary printing error occurred Replace DC controller board
HP 4200, 4300 ERROR 55.X
Illegal input or Illegal out put Gears seized
The DC controller is not communicating with the formatter Bad accessory connection Bad Main motor HP 8100, 8150 ERROR 57.9
Replace DC controller board Bad DC controller
Replace formatter board
HP LASER PRINTER 8100, 8150 Replace fan 5 or tray 1 fan
HP 3SI, 4SI, 4+, 5SI Replace DC controller board
Illegal input and Illegal out put
HP 5000, 5100
Turn printer off and back on Faulty fan motor HP COLOR 4500, 4550 ERROR 57.1
An internal communication error occurred Check the printers configuration Fan on main body
Replace DC controller board Duplexer fan The printer has detected the exhaust fan is bad
Replace formatter board
HP COLOR 8500, 8550 ERROR 56.1 Replace exhaust fan located in the upper rear left corner
HP 1200, 2200, 3100, 3200, 4100
Indicates an input feed error HP COLOR 4500, 4550 ERROR 57.2
HP COLOR 4500, 4550 ERROR 55.X
Trying to print transparencies through the duplexer Check the fan connector and make sure fan is not blocked
Communication error between formatter and DC controller Make sure all paper trays are installed correctly Replace the fan The printer has detected bad exhaust fan
Replace DC controller board & recalibrate the DC controller Replace exhaust fan located in upper rear right corner
HP COLOR 8500, 8550 ERROR 56.2 HP 2300 ERROR 57.X
board and formatter board
Replace the formatter board HP COLOR 4500, 4550 ERROR 57.3
Output error or there are transparencies in the duplexer A fan error has occurred
Initialize NVRAM
Remove all paper in the printer The number after the 57 is the fan # (ex. 57.1 = fan motor 1) Replace the drum drawer assembly
HP COLOR 8500 Replace the bad fan
HP 9000 ERROR 56.1 Replace the engine controller board HP COLOR 4600, 5500 ERROR 57.3
Temporary error
Illegal input selection Replace fan motor (FM3) cartridge fan
Communication error between printer and the controller HP 4200, 4300 ERROR 57.3
Check printer configuration Replace DC controller board
Replace the controller board
Check application settings A printer fan is not functioning
HP 9000 Re-install the duplexer with the printer power off Replace fan (FM2) HP COLOR 4600, 5500 ERROR 57.4
Replace the duplexer assembly Replace the DC controller
Replace fan motor (FM2) formatter fan
Reseat formatter, DIMMs and EIO cards
HP 9000 ERROR 56.2 Replace DC controller board
Perform an engine test HP 4300 ONLY ERROR 57.4
Perform a service test
Duplexer removed while printer power is on A printer fan is not functioning HP COLOR 4600, 5500 ERROR 57.7
Replace DC controller board
Check printer configuration Replace fan (FM1)
Replace the formatter board Replace fan motor (FM2) power supply fan
Check application settings Replace the power supply
Re-install the duplexer with the printer power off Replace the DC controller Replace low-voltage power supply
Replace the duplexer assembly Replace DC controller board

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57 - ERROR (continued) 58 MEMORY SENSOR ERROR (continued) 59 MAIN MOTOR ERROR (continued) 59 MAIN MOTOR ERROR (continued)

HP COLOR 8500, 8550 ERROR 57.1 HP 4200, 4300 ERROR 58.3 HP LASER PRINTER 2300 ERROR 59.7, 59.8 HP COLOR 4600, 5500 ERROR 59.3, 59.4

Fan error. One of the cooling fans is bad Replace DC controller board Image drum motor error A fuser motor error
Replace fan 1 Replace image drum motor Replace fuser drive assembly
Replace the carousel motor HP 4200, 4300 ERROR 58.4 Replace DC controller board Replace DC controller board
Replace the main relay PCA
Replace the power supply Replace power supply HP LASER PRINTER 2300 ERROR 59.9, 59.A HP COLOR 4600, 5500 ERROR 59.5, 59.6

HP COLOR 8500, 8550 ERROR 57.2 HP 8100, 8150 ERROR 58.1, 58.2, 58.3, 58.4 The ETB / ITB motor error A print cartridge motor error
Replace ETB / ITB motor assembly Replace drum drive assembly
Fan error. One of the cooling fans is bad Paper tray lift malfunction Replace DC controller board Replace DC controller board
Replace fan 2 58.1 - Change tray 1 input unit
Replace the carousel motor 58.2, 58.3 - Change tray 2/ 3 input unit HP 2300 ERROR 59.B, 59.C HP COLOR 4600, 5500 ERROR 59.9, 59.A
Replace the main relay PCA 58.4 - Change tray 4 lift motor
Replace the power supply The Alienation motor error ETB motor error
HP COLOR 4600, 5500 ERROR 58.3, 58.4 Replace the alienation motor Replace EBT motor assembly
HP COLOR 8500, 8550 ERROR 57.3 Replace the DC controller board Replace DC controller board
A memory tag error was detected
Fan error. One of the cooling fans is bad Replace memory PCB HP 2300 ERROR 59.D, 59.E HP COLOR 4600, 5500 ERROR 59.B, 59.C
Replace fan 3 Replace DC controller
Replace the carousel motor Replace power supply A registration motor error A developing disengaging motor error
Replace the main relay PCA Replace registration motor Replace the developing disengaging drive assembly
Replace the power supply HP COLOR 8500, 8550 ERROR 58.1 Replace DC controller board Replace DC controller board
Replace the controller board
Indicates that the paper diverter inside the right upper door is HP 4200, 4300 ERROR 59.00, 59.10, 59.20 HP 8500, 8550
HP 9000 ERROR 57.1, 57.2, 57.3, 57.4, 57.5, 57.6 out of position, causing an error feeding media from tray 1
Replace the pick up and separation pad on tray 1 A Temporary printer motor error has occurred Temporary main motor error, M4 not working
Temporary Printer error has occurred with one of the fans Replace try 1 input unit Main motor error has occurred Replace main motor M4
Replace fan motor that goes with the error code. (EX. 57.1 Replace main motor assembly Replace main relay PCA
means fan motor 1) HP 9000 Replace DC controller board Replace sub relay PCA
Replace DC controller Replace DC controller board
Check printer configuration HP 4200, 4300 ERROR 59.2
58 MEMORY SENSOR ERROR Replace toner cartridge HP 9000 ERROR 59.0, 59.1, 59.2
Replace toner contact sensor assembly The main motor is not functioning correctly
HP 4, 4L, 4P, 4V, 5, 5P Replace DC controller Replace main motor Temporary motor error has occurred
Replace DC controller board Replace toner cartridge
Improperly fitted fan cable 59 MAIN MOTOR ERROR Replace main motor
Defective DC controller PCA HP 4300 ONLY ERROR 59.A, 59.4 Replace DC controller
Defective fan HP 3SI, 4SI
Print Cartridge motor has occurred HP 9000 ERROR 59.3
58.1 OR 58.2 Not enough memory installed to support application being used Replace toner cartridge
Replace print cartridge motor Replace fuser assembly
HP 3Si, 4Si HP 1100, 1200, 2100, 2200, 3100, 3150, 3200, 4000, 4050, 4100 Replace DC controller board Replace Fuser motor
Replace DC controller
Improperly inserted paper cassette Main motor error HP 5Si, 8000, 8100, 8150
Check the main motor cable is seated properly 60 - FORMATTER, MEMORY, MAIN MOTOR
HP LASER PRINTERS 1200, 2200, 3100, 3200, 4100 Check gear movement in the drive train around the fuser and Temporary main motor error
toner cartridge Change main motor HP 4, 4+, 4P
Replace ECU Replace main motor Replace DC controller
Replace environmental thermistor Replace DC controller Defective formatter board
Replace toner cartridge HP 5000, 5100 Replace formatter board
Replace memory controller PCB HP 2300 ERROR 59.0, 59.1, 59.2
Replace cartridge memory antenna assembly Temporary main motor error HP 3Si, 4Si, 4V
A temporary printer main motor error has occurred Change main motor
HP 2300 ERROR 58.XX Replace the main motor Replace DC controller Defective memory SIMMs
Replace the DC controller board Replace memory SIMMs
A printer memory tag CPU error was detected HP COLOR 4500, 4550
Plug printer into a dedicated power source or wall out let HP 2300 ERROR 59.3, 59.4 HP 4200, 4300 ERROR 60.2
Test the wall outlet for proper voltage and ground Temporary main motor error
Replace Air generator sensor Fuser motor error Change main motor assembly Tray 2 lift motor error has occurred
Replace CPU Replace fuser motor assembly Replace DC controller board Replace tray 2 lift drive assembly
Replace Power supply Replace the DC controller board Replace DC controller board
HP COLOR 4600, 5500 ERROR 59.0, 59.1, 59.2
HP 4200, 4300 ERROR 58.2 HP 2300 ERROR 59.5, 59.6 HP 4200, 4300 ERROR 60.3
Main motor error
Replace air -temperature sensor Print cartridge motor error Replace main motor Tray 3 lift motor error has occurred
Replace power supply Replace the print cartridge motor Replace DC controller board Replace tray 3 lift drive assembly
Replace the DC controller board Replace DC controller board

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60 - FORMATTER, MEMORY, MAIN MOTOR (continued) 62 - MEM ERROR, DEFECTIVE FORMATTER BD. (continued) 63 - DEFECTIVE FORMATTER BOARD 64 - SCAN BUFFER ERROR (continued)

HP 4200, 4300 ERROR 60.4 HP 2100, 3100 FAX, 4000, 4050, 8150 HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P, 4, 4+, 5, 5P, 6P HP COLOR 4600, 5500

Tray 4 lift motor error has occurred Temporary memory error Defective formatter Board A scan buffer error
Replace tray 4 lift drive assembly Reseat all memory or Replace all memory Replace the formatter board Replace firmware DIMM
Replace DC controller Replace formatter board Replace formatter board
HP 4V
HP 9000 ERROR 60.2 (TRAY 2), 60.3 (TRAY 3) HP 2300 HP LASER PRINTER 9000
Defective formatter board
The paper in the paper tray is not lifting the media to the top No system found Defective SIMM Temporary scan buffer error
Check tray for obstruction. Reload paper in tray and make sure The printer software system is corrupt Replace SIMM Turn printer off then on
it is properly straight in paper tray Turn printer power off, then back on Replace formatter board Replace laser scanner
Remove and Reseat paper tray. And swap trays 2 and trays 3 Replace DC controller
Replace PJ4 HP 5Si, 8000 HP 5L, 6L
65 - DEFECTIVE FORMATTER BOARD
61 - FORMATTER, MEMORY ERROR Defective formatter board Defective formatter board
Replace formatter board Replace formatter board ALL
ALL
HP 4200, 4300 ERROR 62.0 HP 3Si, 4Si Defective formatter board
Improperly fitted SIMMs. Reseat the memory SIMMs
Bad memory SIMM chip. Replace memory SiMMs No system firmware image was found Defective SIMMs HP 3Si, 4Si, 4V
Replace formatter board. Replace firmware DIMM Defective formatter board
Replace formatter board Replace memory SIMMs 2. Replace formatter board.
HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P Replace formatter board 3. Defective SIMMs
HP 8100, 8150 ERROR 62.0 4. Replace SIMMs
Defective formatter board HP 1100, 2100, 3100, 3150 FAX, 4000, 4050
Replace formatter board The internal memory HP 8500, 8550
Replace formatter board Defective formatter board
HP 3Si, 4Si, 4V Replace formatter board Indicates a DR-RAM error
HP 8100, 8150 ERROR 62.1, 61.2, 61.3 Replace the DR-RAM error
Defective memory SIMMs HP COLOR 8500, 8550 Replace the formatter board
Reseat memory SIMMs or Replace memory SIMMs 1, 2 or 3 is slot on formatter where bad DIMM is located
Replace bad DIMM or replace all the DIMMs Indicates that the internal RAM memory test failed. 66 EXTERNAL PAPER HANDLING DEVICE ERROR
HP 5Si Replace formatter board Replace the bad DIMMs
Replace formatter board HP 1100,1200,2100, 2200, 3100,3150, 3200, 4000, 4050, 4100
Defective formatter board HP COLOR 4500, 4550 ERROR 62
Replace formatter board 64 - SCAN BUFFER ERROR Temporary external paper device error
Firmware error, turn printer off then on Reset external paper handling device
62 - MEMORY ERROR, DEFECTIVE FORMATTER BOARD Replace Firmware DIMMs ALL Check and reseat all cables between printer and the specified
device
ALL HP COLOR 4500, 4550 ERROR 62.X Temporary formatter board error, power cycle printer Turn printer off and on
Replace the formatter board Replace external paper handling device
Improperly fitted SIMMs or font cartridge Internal memory error Replace the printer formatter board
Defective internal memory Replace the memory DIMMs HP 5SI
Defective SIMM slot HP 4200, 4300 ERROR 66.00.15
Defective font cartridge HP COLOR 4500, 4550 ERROR 62.M Replace DC controller board
Replace memory DIMMs The stacker or stapler/ stacker was remover and replaced while
Replace formatter board The firmware ran out of memory HP 1100, 1200, 2200, 3100, 3150, 3200, 4000, 4050, 4100 the printer power was on
Check the printer settings Turn the printer power off and verify that the stacker or stapler/
HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P Temporary formatter board error stacker is installed correctly
HP COLOR 4600, 5500 Perform a cold reset Turn the printer power on
Defective formatter board Replace formatter
Replace formatter board No system was found Replace firmware DIMMs HP 4200, 4300 ERROR 66.12.01, 66.12.02, 66.12.03
Turn printer off and on
HP 3Si, 4Si, 4V Reseat firmware DIMM, make sure it is in the 168-pin slot J1 HP 2300 A stacker or stapler/ stacker error has occurred
Replace firmware DIMM Replace the stapler unit
Defective memory SIMMs Replace formatter board A temporary scan-buffer printing error Replace the stapler/ stacker unit
Reseat memory SIMMs or Replace bad memory SIMMs Turn printer off and on
HP COLOR 8500, 8550 Reseat jet direct card HP 5Si, 8000
HP 3200 Replace jet direct card
Problem with internal memory Replace formatter board Temporary external paper device error
Temporary formatter error Replace all memory DIMMs Make sure that paper is loaded in paper tray correctly
Replace the formatter board HP COLOR 4500, 4550, 8500, 8550 Check all external paper handling devices. Remove all paper
HP 9000 handling devices
HP 4100 Temporary scanner buffer error Put one external paper handling devices on the printer one at a
Problem with internal memory Clear print queue time
Internal memory error Move DIMMs to different slot Turn printer off then on Replace the defective paper-handling device
Reseat memory DIMMs Reseat all memory DIMMs Replace firmware DIMM Replace the formatter board
Replace all memory DIMMs Replace all memory DIMMs Replace formatter board
Replace formatter board Replace the formatter board

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66 EXT. PAPER HANDLING DEVICE ERROR (continued) 66 EXT. PAPER HANDLING DEVICE ERROR (continued) 68 - ERROR IN NVRAM, SVC ERROR NVRAM FULL (cont.) 68 - ERROR IN NVRAM, SVC ERROR NVRAM FULL (cont.)

HP 5000, 5100 HP 9000 ERROR 66.12.40 HP 3Si, 4Si, 4V HP COLOR 4500, 4550

An error occurred in an external paper-handling device
Check all external cables to the paper handling devices
Reseat all paper handling devices, replace one device at a time
HP 4500, 4550
Check all cables on the external paper handling output Device
HP 8500, 8550 ERROR 66
Communication error between sheet input unit or the Multi-bin
mailbox and the printer
Turn printer off and then turn printer on
HP 8500, 8550 ERROR 66.11
The offset module error
Replace offset module assembly
Replace output device controller PCA board
HP 9000 ERROR 66.12.60
The EEPROM on the controller PCA is damaged
Replace output device controller PCA board
HP 9000 ERROR 66.12.70
The EEPROM on the controller PCA is damaged
Replace output device on controller board
67 - SERVICE/PRINTER ERROR
Defective SIMMs NVRAM error
Replace memory SIMMs Change formatter board
HP 5, 5Si 68 ERROR HP COLOR 4600, 5500 68.0, 68.1 PERMANENT STORAGE
ERROR, PERMANENT STORAGE FULL, PERMANENT WRITE
Remove EIO / network card (will be reset if not removed) FAILED
Perform NVRAM initialization
If problem persists, replace formatter board If 68.0 error persists, execute an NVRAM inititialization
Use HP Web jet admin software to delete files from the disk
HP 1200, 2200, 3100, 3150, 3200, 4100 68 ERROR drive
Reinitialize hard disk
Remove EIO / network card (will be reset if not removed) Replace hard disk
Print a configuration page and check the printer settings to Replace formatter board
determine which values have changed
Hold down Cancel Job Button while turning the printer on HP COLOR 8500, 8550 ERROR NVRAM SETTINGS CHANGED

Indicates a 2000- sheet input unit lifting motor error HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4, 4+, 5, 4P HP 1200, 2200, 3100, 3150, 3200, 4100 ERROR 68.X Recoverable error detected in NVRAM
Make sure that the paper lifting plate moves freely by hand PERMANENT STORAGE FULL Perform a cold reset
Replace the paper deck drive assembly Reseat any printer accessories Replace NVRAM DIMM
Replace the paper tray unit feeder assembly Defective formatter board Print a configuration page and check the printer settings to Replace formatter board
determine which values have changed
HP 8500, 8550 ERROR 66.11.02 HP 4Si Remove EIO / network card (will be reset if not removed) HP COLOR 8500, 8550 ERROR NVRAM FULL SETTINGS
Hold down Cancel Job Button while turning the printer on LOST
Indicates a 2000- sheet input unit feed motor error Temporary printer error Replace the formatter
Replace tray 4 pick up assembly Defective paper guide plate assembly Indicates that the NVRAM is full and the printer is unable to
Replace the paper deck drive assembly HP 1100, 2100, 4000, 4050, 8000, 8100, 8150 ERROR 68 write new data
HP 4V NVRAM FULL Perform a cold reset
HP 8500, 8550 ERROR 66.11.03
Temporary printer error Print a configuration page and check the printer settings to HP 9000 ERROR 68.X NVRAM OR HARD DISK PERMANENT
Indicates a 2000- sheet input unit feed and lifting motor error Defective paper guide and plate assembly determine which values have changed STORAGE WRITE FAILURE
Check that pick up rollers are installed properly Remove EIO / network card (will be reset if not removed)
Replace paper deck drive assembly HP 5Si Hold down Cancel Job Button while turning the printer on Reseat the hard disk
Replace tray 4 pick up assembly Replace formatter board Reinitialize the hard disk
FRU not installed properly Replace the hard disk
HP 8500, 8550 ERROR 66.22.08 Reinstall the FRU HP 2300 ERROR 68.X STORAGE ERROR
HP 9000 ERROR 68.0 PERMANENT STORAGE
Multi-bin mailbox flipper motor error 67 MEMORY ERROR Press the Select button to clear the error and continue printing
Replace the flipper assembly Remove disk (Flash or Hard disk) Print a configuration page
Replace the multi-bin mailbox controller board HP 3Si, 4Si, 4V Replace the hard disk Perform a NVRAM initialization and re-enter the configuration
Replace the flash memory information
HP 8500, 8550 ERROR 66.22.09 Defective SIMMs Replace the formatter board
HP LASER PRINTERS 5000, 5100 (ERROR 68 NVRAM ERROR
Multi-bin mailbox external memory error HP 8500 CHECK SETTINGS) and (ERROR 68 NVRAM FULL) HP 9000 ERROR 68.1 NVRAM OR HARD DISK IS FULL
Replace the multi-bin mailbox controller board
Replace controller board Print a configuration page and check the printer settings to Reseat the hard disk
HP 8500, 8550 ERROR 66.22 determine which values have changed Reinitialize the hard disk
68 - ERROR IN NVRAM, SERVICE ERROR NVRAM FULL Hold down (Cancel Job) Button while turning the printer on Replace the hard disk
Indicates a multi-bin mailbox error Replace formatter board
Replace the multi-bin mailbox controller board ALL 69 - DUPLEXER
HP LASER PRINTER 4200, 4300 ERROR 68.X PERMANENT
HP 9000 ERROR 66.11.00 Temporary error, Cycle power on and off STORAGE ALL (HP 2 to 5Si SERIES)
Defective formatter board
Temporary external paper input device error Print a configuration page and check the printer settings to Defective I/O - Formatter board
Check for extra media in tray 4 HP 5P, 6P 68 ERROR determine which values have changed Defective formatter PCA
Replace the input device Perform an NVRAM initialization
Remove EIO / network card (will be reset if not removed) Replace formatter board HP 1200, 2200, 3100, 3150 FAX, 3200 FAX, 4100
HP 9000 ERROR 66.12.20 Perform NVRAM initialization by holding down the Reset button
for more than 20 seconds while power on the printer HP LASER PRINTER 4200, 4300 ERROR 68.0, 68.1 Temporary duplexer error
Retainer sensor error If error persists replace the formatter board PERMANENT STORAGE FULL, PERMANENT STORAGE FULL Reseat duplexer
Replace the accumulator assembly Replace duplexer
HP 4, 4+, 4P 68 ERROR
Replace the output device controller PCA board Use HP Web jet admin software to delete files from hard disk
Reinitialize the hard disk HP 1100, 2100, 2300, 4000, 4050, 5000, 5100, 8000, 8100, 8150
HP 9000 ERROR 66.12.21 Remove EIO / network card (will be reset if not removed) Replace the hard disk
Perform NVRAM initialization Replace formatter board Duplexer side adjust has failed
Bearing bracket is damaged If error persists replace the formatter board Turn the printer off and then on
Replace the accumulator assembly Reseat the duplexer assembly
Replace the output device controller PCA board Replace the duplexer assembly

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69 DUPLEXER (continued) 79 - CRITICAL HARDWARE ERROR (continued) (79.XX.YY) 79 - CRITICAL HARDWARE ERROR (continued) (79.XX.YY) 81 - DEFECTIVE NIC, OR FORMATTER BD. (continued)

HP 4200, 4300 Try using parallel interface to test the formatter board HP COLOR 8500, 8550 HP LASER PRINTER 5000, 5100
Remove network card, then perform a cold reset
Duplexer is not functioning If network cable is removed and error persists, replace the EIO Firmware has detected a hardware failure within the formatter The printer has detected an error with the network card
Reseat duplexer card or network card Replace the formatter board Reseat the network card
Replace the duplexer assembly Replace firmware DIMMs Turn printer off, then on
Replace formatter board HP 9000 Put network card in a different slot
HP 4500, 4550 Replace network card
HP 3200 Critical hardware error has occurred
Duplex mechanism failure Turn printer off, then on HP LASER PRINTER 4200, 4300
Duplex slide adjust has failed Temporary firmware error Software error-print from different software
Temporary error Upgrade the formatter firmware or replace the firmware DIMM Replace or reseat interface cable EIO accessory card in slot X has encountered a critical error
with the latest version of the firmware Try using parallel interface Reseat EIO / Network card
HP 9000 Replace firmware DIMM Upgrade to latest firmware Replace EIO / Network card
Replace formatter Remove hard disk and turn printer off, then on Replace formatter board
Temporary duplexer error If error persists replace formatter board
Reseat duplexer HP 4100 HP LASER PRINTERS 9000
Perform a service test 80 - DEFECTIVE NETWORK CARD, OR FORMATTER BOARD
Perform a paper path test Temporary communication error Temporary error has occurred while testing the printer
If error persists replace duplex unit Software error ALL Turn printer off, then on
Turn printer off, disconnect from network and turn printer back If error persists replace the formatter board
70, 71 - FAULTY MIO CARD OR SIMMs on to isolate printer Improper MIO connection
Replace the network cable 89 - POSTSCRIPT ROM FAILURE
ALL HP 1100, 2100, 4000, 4050, 8000 Defective MIO / Network card
Replace Network card ALL HP LASER PRINTERS
Personality cartridge or SIMM installed in font or SIMM slot is Turn printer off, then on Replace the formatter board
incompatible with the printer Remove network cable or parallel cable then power cycle the Bent or broken pins on postscript ROMs
Replace with compatible or SIMM printer HP 1200, 2200, 3100, 3150, 3200, 4100 Improperly located ROMs or SIMMs
If error persists, remove network card Temporary error, turn printer off, then on
HP 5Si If error persists, replace formatter board, firmware chip, network Temporary printer error, disconnect the power cable from the Defective postscript ROMs or SIMMs
card product, wait at lest 30 seconds, reconnect the power cable,
Faulty MIO card or cards and then wait for the product to initialize 99 - FIRMWARE UPGRADE
Replace MIO card or cards HP 4200, 4300 If error persists replace formatter board
HP 9000
72 - DEFECTIVE FONT CARTRIDGE OR FORMATTER BOARD Turn printer off, then on HP 4500
Reseat formatter and firmware DIMM Firmware flash failure
ALL Upgrade firmware on formatter board and network card EIO error Download and install firmware flash upgrade
Replace firmware DIMM Replace jet direct / EIO card Replace the flash Firmware DIMM
Font cartridge removed during formatter access Replace formatter board
Defective font cartridge HP 8500
Replace font cartridge HP5000, 51000, 5Si, 8100, 8150
Defective formatter board Memory card error
Replace formatter board Turn printer off, then on
Try printing from different software HP 9000
79 - CRITICAL HARDWARE ERROR Replace the network cable and cycle power
Remove network card and cycle power Temporary network card error
ALL Remove DIMMs one at a time and cycle power Reseat network card in a different EIO slot
Upgrade firmware DIMM or replace the firmware DIMM Replace the network card
Software/ drivers, Memory, Font-MACRO-Personality cartridge, Try using parallel interface to test the formatter board
Optional I/O cards or Bad network card 81 - DEFECTIVE NETWORK CARD, OR FORMATTER BOARD
With network removed, perform a cold reset
Defective formatter board
Remove the hard disk and cycle power
Replace formatter board ALL
If network cable is removed change the network card, formatter
Replace the I/O card or the Network card board, firmware chip
Unplug network cable or parallel cable from the printer and then
HP 4, 4+, 5 HP COLOR LASER PRINTER 4500, 4550 turn it off and then on, if error went away then it was a bad
communication from the network or the computer
Defective toner cartridge Temporary error If error persists while printer is disconnected from the network
Replace toner cartridge Software error
or computer, replace the following:
Software communications error between network and printer Replace EIO / network card
Replace firmware DIMM
Replace network card Replace formatter bard
Replace jet direct card
Replace formatter board Replace formatter board
HP LASER PRINTERS 1200, 2200, 3100, 3150, 4100
79.XX.YY ERROR HP COLOR 4600, 5500
Temporary printer error, disconnect the power cable from the
Turn printer off then on A critical hardware error has occurred
product, wait at lest 30 seconds, reconnect the power cable,
Try printing a job from a different software program Turn printer off, then on
and then wait for the product to initialize
Replace network cable and cycle power If error persists replace the formatter board
Reseat formatter and the DIMMs
Remove network card and cycle power Replace DIMMs
Remove DIMMs one at a time and cycle power Replace the formatter board

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Maintenance Message Resets: HP 8000/ 8100/ 8150 Printers: HP Color LaserJet 8500/ 8550 Printers (FUSER KIT RESET): HP Test Page / Config Page Procedures:
To clear the Maintenance Service Message from the LCD display:
HP 3Si: 1. Press the MENU button until the display reads 1. Press the MENU button until the RESETS MENU is HP 2, 3, 3Si
CONFIGURATION MENU displayed
1. Press ONLINE until the light goes off 2. Press the ITEM button until the display reads SERVICE 2. Press the ITEM button until RESET FUSER LIFE COUNT is 1. Take printer off line
2. Hold down MENU until PCL CONFIG MENU appears MESSAGE = ON/OFF displayed 2. Press TEST button for 5 seconds (05 SELF TEST will
3. Press the MENU key until SERVICE MSG=ON* appears 3. Select OFF* 3. Press the SELECT button to reset appear on LCD)
4. Press the + or - key to change display to SERVICE 4. Press SELECT to save 4. Press the GO button to return to READY 3. Wait for test page to print
MSG=OFF 5. Turn printer off
5. Press ENTER/RESET MENU key to turn message off, the * 6. Hold the VALUE MINUS and ITEM MINUS buttons while HP 2P, 2P+, 3P
should appear, then press ONLINE turning the printer back on Hold buttons down until display
reads RESET MAINT/COUNT and then release both buttons 1. Take printer off line
HP 4Si: 2. Press ALT and TEST button simultaneously (05 SELF
HP 9000 Printers: TEST will appear on LCD)
1. Press ONLINE until the light goes off 3. Wait for test page to print
2. Press MENU until CONFIG MENU appears 1. Turn the printer off
3. Press the ITEM key until SERVICE MSG=ON* appears 2. Press and hold the CHECK key HP 4, 4+, 5, 4P, 4V, 4Si, 5Si
4. Press the + or - key to change display to SERVICE 3. Power on the printer
MSG=OFF 4. Release the CHECK key after all three lights come on The 1. Take printer off line
5. Press the ENTER key to turn message off, the * should display should read SELECT LANGUAGE 2. Press MENU button to scroll through menu until TEST
appear, then press ONLINE 5. Press the up arrow until MAINTENANCE KIT is displayed, MENU appears on display
then press the CHECK key again and the maintenance kit 3. Press ITEM until SELF TEST appears on display
HP 5Si: count has been reset 4. Press ENTER
5. Wait for test page to print
1. Press MENU key 4 times for CONFIG MENU HP Color LaserJet 4500/ 4550 Printers (TRANSFER KIT
1. Press ITEM to display SERVICE MESSAGE=OFF RESET): HP 4000, 4050, 4100, 5000, 5100, 8000, 8050, 8100, 8150, CLJ
1. Press ENTER 4500, CLJ 4550, CLJ 8500, CLJ 8550
1. Press ONLINE 1. Press the MENU button until the RESETS MENU is
displayed 1. Take printer off line
HP 4000/ 4050/ 4100/ 5000/ 5100: 2. Press the ITEM button until TRANSFER KIT SELECT IF 2. Press MENU button to scroll through menu until
DONE is displayed INFORMATION MENU appears on display
1. Turn the printer off 3. Press the SELECT button 3. Press ITEM until PRINT CONFIGURATION or PRINT
2. Hold down the left side of the ITEM and VALUE +/- keys, CONFIG PAGE appears on display
turn the printer on and wait until RESET MAINTENANCE HP Color LaserJet 4500/ 4550 Printers 4. Press SELECT
COUNT is displayed and then release the keys 1. (FUSER KIT RESET): 5. Wait for test page to print

HP 4200/ 4300: 1. Press the MENU button until the RESETS MENU is HP 2300, 4200, 4300, 9000, CLJ 4600, CLJ 5500, CLJ 9500
displayed
1. Turn The Printer off 2. Press the ITEM button until FUSER KIT SELECT IF DONE 1. Press 3 button to enter menus
2. Hold down the SELECT button, and then turn on the printer. is displayed 2. Press UP or DOWN button to go to INFORMATION
Continue holding the SELECT buton until all three printer 3. Press the SELECT button 3. Press 3 button to select
control-panel lights flash once and then remain on (may take 4. Press the GO button to return to READY 4. Press UP or DOWN button to go to PRINT
up to 10 seconds) CONFIGURATION
3. Press the UP ARROW button to scroll to NEW HP Color LaserJet 4600 Printer 5. Press 3 button to select
MAINTENANCE KIT 5. (IMAGE TRANSFER KIT (ETB) RESET): 6. Wait for test
4. Press the SELECT button to reset the maintenance-kit
counter 1. After Maintenance is performed, the display should read HP 4L, 1100
NEW TRANSFER KIT =
HP 4500/ 4550: 2. Press the down arrow to highlight YES, then press the 3 1. Press GO button, then release
button to reset Or enter CONFIGURE DEVICE in menus, 2. Wait for test page to print
1. Turn the printer off choose RESETS then RESET SUPPLIES, choose NEW
2. Hold down the CANCEL JOB and SELECT keys and turn TRANSFER KIT and select HP 5L, 6L, 5P, 6P, 1150, 1200, 1300, 2100, 2200, CLJ 1500,
the printer on, then wait until the display goes blank and the CLJ 2500
three LED's come on HP Color LaserJet 4600 Printer (FUSER KIT RESET):
3. Press the right side of the MENU key, then press the 1. Press GO and JOB CANCEL buttons simultaneously,
SELECT key 1. After Maintenance is performed, the display should read then release
4. You will enter SERVICE MODE after the normal test NEW FUSER KIT = 2. Wait for test page to print
completes 2. Press the down arrow to highlight YES, then press the 3
5. Press the ITEM key until the FUSER MAINTENANCE button to reset Or enter CONFIGURE DEVICE in menus,
COUNT appears choose RESETS then RESET SUPPLIES, choose NEW
6. Press VALUE +/- to change to zero FUSER KIT and select
7. Press SELECT to save
8. Press GO; the printer should return to READY HP Color LaserJet 8500/ 8550 Printers (TRANSFER KIT
RESET):

1. Press the MENU button until the RESETS MENU is

displayed
2. Press the ITEM button until RESET TRANSFER LIFE
COUNT is displayed
3. Press the SELECT button to reset, then GO to return to
READY

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