Professional Documents
Culture Documents
MB Material 65 Hours
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Base Customization
CRM Architecture
Business Partner
Organizational Management
Product Master
Transaction Processing
Activity Management
Partner Processing
Action
Pricing
Billing
SAP CRM Sales
Opportunity Management
Copying Control
Quotation & Order Management
Contract Management
Incentive and commission
SAP CRM Service
Installed Base Management
Service Agreement and Service contract
Service Plan
Service Order Management
Complaints & Returns
Warranty Management
SAP CRM Marketing
Marketing Planner and Campaign Management
Customer segmentation
Campaign Automation
Lead Management
External List Management
SAP CRM Interaction Centre
Agent Function
Agent Inbox
IC Webclient Profile
IC Manager Portal
Communication Architecture
Script, Alerts
SAP CRM Webclient
UI Concept
Business Role and Authorization role
Navigation Bar Profile
Linking Business role to Org Model
Transaction Launcher
SAP CRM Middleware
Middleware overview
Object Management
Business Object
Customizing
Condition Objects
Administration Console
Error Handling and Monitoring
Integration
1. UI Concepts , Personalization
2. How to Save and Retrieve Searches in SAP CRM WEBCLIENT UI
3. How to enable / disable assignment blocks in SAP CRM WEBCLIENT UI
4. How to Set a Business Role to a user in SAP CRM
5. Business Role ,Technical Profile, Role Configuration Key, Authorization Role
6. Enhancing & Customizing the Navigation Bar
7. Navigation Bar Transaction Launcher
8. Transaction Launcher for BOR
9. Transaction Launcher Defaulting values
10. BI Report on WEB UI
11. UI Configuration Tool
12. AET
13. SAP CRM Architecture(GENIL & BOL)
14. Deactivating Hidden fields in Design layer
15. Skins: Localizing the Data on SAP NETWEAVER Application Server , Replacing
the Company Logo
16. Design Layer
Material Details
01.SAP CRM Certification Material
BIT614 - Content Management in mySAP CRM.pdf
CR010 - CRM Overview.pdf
CR100 - CRM Basics - Instructor Handbook.pdf
CR210 - Mobile Service.pdf
CR300 - CRM Sales(CRM 6.0).pdf
CR300 - CRM Sales(SAP CRM 4.0 (BBP release)).pdf
CR310 - Business Application Studio - Customizing Mobile Sales Mobile Service.pdf
CR400 - Contact Center in CRM.pdf
CR410 - Interaction Center WebClient in CRM.pdf
CR500 - CRM Middleware Overview.pdf
CR540 - CRM Middleware for mobile scenarios.pdf
CR550 - Modifying the CRM Middleware.pdf
CR580 - SAP CRM User interface.pdf
CR600 - Marketing Planning & Campaign Management.pdf
CR870 - CRM Channel Management.pdf
ECO220 - SAP Internet Sales.pdf
TCRM10_EN_Col92_FV_Inst_A4_NW.pdf
TCRM20 - CRM Fundamentals II(Part I).pdf
TCRM20 - CRM Fundamentals II(Part II).pdf
TCRM20_EN_Col92_FV_Inst_NW.pdf