1

00:00:00,000 --> 00:00:04,100

That is quite a special picture...
which I thought was quite sweet.

2
00:00:04,120 --> 00:00:05,160
(CHUCKLES)

3
00:00:05,180 --> 00:00:09,130
This is the first time that
the two of us have spoken
about her as a mother.

4
00:00:09,150 --> 00:00:12,200
You and I are both
in this photograph.
Right. (LAUGHS) OK.

5
00:00:12,220 --> 00:00:15,130
You are in the tummy.
I know. Yeah.

6
00:00:15,150 --> 00:00:18,100
Arguably, probably
a little bit too raw,

7
00:00:18,120 --> 00:00:20,240
erm, up until this point.
It's still raw.

8
00:00:22,230 --> 00:00:26,030
There's not many days that
go by that I don't think of her.

9
00:00:26,050 --> 00:00:30,100
Her 20th anniversary year feels like
a...a good time to remember,

10
00:00:30,120 --> 00:00:33,090
you know, all the good things
about her and, and hopefully

11
00:00:33,110 --> 00:00:37,100
erm, provide, maybe,
a different side to her
that others haven't seen before.

12
00:00:39,150 --> 00:00:44,020
NARRATOR: To celebrate the life and
legacy of Diana, Princess of Wales,

13
00:00:44,040 --> 00:00:47,180
her sons are sharing their most
intimate memories of her

14
00:00:47,200 --> 00:00:50,000
for the first time.

15
00:00:50,020 --> 00:00:53,150
We felt, you know, incredibly loved,
Harry and I, and

16
00:00:53,170 --> 00:00:56,210
I'm very grateful that
that love still...still feels there.

17
00:00:59,190 --> 00:01:01,140
It was that love that...

18
00:01:01,160 --> 00:01:04,000
that even if she was
on the other side of a room,

19
00:01:04,020 --> 00:01:06,120
that you, as a son,
you could...you could feel it.

20
00:01:06,140 --> 00:01:09,220
Disappointing to have a brother
instead of a sister? No, never.

21
00:01:09,240 --> 00:01:13,020
(CHUCKLES) But I thought it was
quite a funny photograph.

22
00:01:13,040 --> 00:01:16,000
Through their mother's
personal photographs

23
00:01:16,020 --> 00:01:18,020
and childhood home movies,

24
00:01:18,040 --> 00:01:20,070
the people who knew and loved her
25
00:01:20,090 --> 00:01:23,050
reveal a Diana
we've never seen before.

26
00:01:25,030 --> 00:01:27,150
She was always
very caring of little people,

27
00:01:27,170 --> 00:01:31,010
and I suppose I was the first
little person that she cared for.

28
00:01:36,010 --> 00:01:39,060
HARRY: Our mother was a total kid,
through and through.

29
00:01:40,190 --> 00:01:43,100
And she really enjoyed
the laughter and the fun.

30
00:01:46,140 --> 00:01:48,100
She was one of
the naughtiest parents.

31
00:01:49,130 --> 00:01:52,160
She had a very
cheeky sense of humour.

32
00:01:52,180 --> 00:01:54,210
She loved the rudest cards
you could imagine.

33
00:01:56,190 --> 00:01:58,180
She was very jolly,
and really enjoyed,

34
00:01:58,200 --> 00:02:00,140
at times, making a lot of mischief.

35
00:02:01,190 --> 00:02:03,220
But she always understood
that there was

36
00:02:03,240 --> 00:02:06,010
a real life
outside of the Palace walls.
37
00:02:07,080 --> 00:02:10,210
Look at her face
in every photograph.
There's a positive, wonderful glow.

38
00:02:12,200 --> 00:02:15,060
I think she wanted to
make a difference.

39
00:02:18,070 --> 00:02:22,060
NARRATOR: Diana's death at the age
of only 36 shocked the world.

40
00:02:23,170 --> 00:02:25,240
And it shaped the lives
of her two sons.

41
00:02:27,010 --> 00:02:29,140
I give thanks that
I was lucky enough to be her son

42
00:02:29,160 --> 00:02:32,080
and that I got to know her
for the 15 years that I did.

43
00:02:32,100 --> 00:02:35,220
She set up us really well.
She gave us the right tools

44
00:02:35,240 --> 00:02:40,060
and has prepared us well for...
for life in the best way she could,

45
00:02:40,080 --> 00:02:42,130
not, obviously, knowing
what was gonna happen.

46
00:02:44,160 --> 00:02:47,170
She was our mum.
She still is our mum.

47
00:02:47,190 --> 00:02:52,160
You know, and of course as a son
I would say this, she was, you know,
the best mum in the world.

48
00:03:10,010 --> 00:03:12,170
When we found these
photo albums recently,

49
00:03:12,190 --> 00:03:15,020
part of me
never really wanted to look at them

50
00:03:15,040 --> 00:03:17,110
and part of me
was waiting to find the right time

51
00:03:17,130 --> 00:03:19,230
where we could sit down
and look at them together.

52
00:03:21,100 --> 00:03:23,110
She loved taking pictures,
it's so nice.

53
00:03:23,130 --> 00:03:26,000
She captured some really good
portraits of people.

54
00:03:26,020 --> 00:03:29,150
Yeah. You kinda get a snapshot
of their personality quite quickly.

55
00:03:29,180 --> 00:03:31,220
The funny thing
is there's not that many of her

56
00:03:31,240 --> 00:03:34,070
cos she's always taking
the photographs. Yeah.

57
00:03:34,090 --> 00:03:36,100
And it's photos of us
when we were tiny.

58
00:03:36,120 --> 00:03:38,020
Yeah, from the start.
From day one.

59
00:03:38,040 --> 00:03:41,010
There's some pictures here
of day one of you and day one of me.

60
00:03:41,030 --> 00:03:44,000
It's really nice looking back at it
and reminding yourself...

61
00:03:44,020 --> 00:03:48,070
When I started looking through it,
it brought back so many memories.

62
00:03:48,090 --> 00:03:51,040
I brought this one out
because we were dressing up,

63
00:03:51,060 --> 00:03:54,230
thinking we were looking
really cool. Yeah. That's brilliant.

64
00:03:55,000 --> 00:03:58,010
We used to have great fun
mucking around, didn't we? Yeah.

65
00:03:58,030 --> 00:04:01,190
That's the first day at school.
Probably one of my first days.
Probably.

66
00:04:01,210 --> 00:04:04,170
Me turning up thinking, "I've got
my older brother at school,

67
00:04:04,190 --> 00:04:08,050
he'll be looking after me,"
when in fact you ignored me.
(BOTH LAUGH)

68
00:04:08,070 --> 00:04:11,110
Erm, there's a photo here
I thought you'd like to see.

69
00:04:11,130 --> 00:04:14,000
It's quite a special picture

70
00:04:14,020 --> 00:04:16,230
of the two of you,
which I thought was quite sweet.

71
00:04:17,000 --> 00:04:20,240
(CHUCKLES)
Where was this, do you remember?
This was out on holiday.

72
00:04:21,010 --> 00:04:23,190
I just remember having
the skinniest legs, and still do.

73
00:04:23,210 --> 00:04:25,200
You're quite skinny there.
Chicken legs.

74
00:04:25,220 --> 00:04:27,220
Got some good, bushy
blond eyebrows there.

75
00:04:27,240 --> 00:04:30,210
Your freckled nose. Your freckles
have gone quite a lot now.

76
00:04:30,230 --> 00:04:35,040
You used to have such freckles.
They come back every now and then.
Quite funny.

77
00:04:35,060 --> 00:04:38,070
A sweet picture of her.
Happy memories, big smiley faces.

78
00:04:38,090 --> 00:04:40,220
She smothered us with love,
that's for sure. Yeah.

79
00:05:00,020 --> 00:05:03,090
To myself and William,
she was just the best mother ever.

80
00:05:06,010 --> 00:05:09,160
She would just engulf you and
squeeze you as tight as possible.

81
00:05:09,180 --> 00:05:13,070
And being as short as I was then,
there was no escape,

82
00:05:13,090 --> 00:05:16,240
you were there,
and you were there for as long
as she wanted to hold you.
83
00:05:18,040 --> 00:05:21,200
Even talking about it now,
I can feel the hugs
that she used to give us,

84
00:05:21,220 --> 00:05:25,010
and, you know, I...I miss...
I miss that, I miss that feeling,

85
00:05:25,030 --> 00:05:27,200
I miss that part of a family,
I miss having that mother

86
00:05:27,220 --> 00:05:29,160
to be able to give you those hugs

87
00:05:29,180 --> 00:05:32,140
and give you that compassion
that I think everybody needs.

88
00:05:33,170 --> 00:05:38,000
She was extremely good
at showing her love.

89
00:05:38,020 --> 00:05:41,060
She was extremely good at showing
what we meant to her and,

90
00:05:41,080 --> 00:05:45,000
you know, what feelings meant
and how important it was to feel.

91
00:05:46,100 --> 00:05:50,030
Behind closed doors,
she was a very loving, caring mother

92
00:05:50,050 --> 00:05:52,030
and an incredibly funny person.

93
00:05:56,150 --> 00:05:59,190
One thing I would love to ask her
now, because I genuinely think

94
00:05:59,210 --> 00:06:03,030
that she got satisfaction out of
dressing myself and William up
95
00:06:03,050 --> 00:06:06,190
in the most bizarre outfits,
normally matching...

96
00:06:08,040 --> 00:06:10,210
It was weird shorts,
and, you know, like,

97
00:06:10,230 --> 00:06:13,090
little, sort of, shiny shoes
with the old clip on,

98
00:06:13,110 --> 00:06:16,060
and looking back at the photos,
it just makes me laugh.

99
00:06:16,080 --> 00:06:18,150
I just think,
"How could you do that to us?"

100
00:06:18,170 --> 00:06:21,190
Funnily enough, we got to the age
when William would go,

101
00:06:21,220 --> 00:06:25,080
"I'm the older brother, why do I
have to be dressed the same as him?"

102
00:06:25,100 --> 00:06:28,180
I'm sitting there going, "Hang on,
if you're gonna dress differently,

103
00:06:28,200 --> 00:06:31,240
I'm not gonna be the only person
dressed like this. It's ridiculous."

104
00:06:32,010 --> 00:06:35,090
So I like to think that she had
great fun in dressing us up.

105
00:06:35,110 --> 00:06:38,030
I'm sure that wasn't it,
erm, but I sure as hell

106
00:06:38,050 --> 00:06:40,100
am gonna dress my kids up
the same way. (LAUGHS)
107
00:06:42,000 --> 00:06:44,230
There's not many days that go by
that I don't think of her,

108
00:06:45,000 --> 00:06:47,110
you know, sometimes sad,
sometimes very positively.

109
00:06:47,130 --> 00:06:50,100
I have a smile every now and again
when someone says something

110
00:06:50,120 --> 00:06:52,170
and I think,
"That's what she would have said,"

111
00:06:52,190 --> 00:06:54,190
or, "She would have enjoyed
that comment."

112
00:06:54,210 --> 00:06:58,090
So they always live with you,
people, you know,
you lose like that,

113
00:06:58,110 --> 00:07:00,080
and my mother
lives with me every day.

114
00:07:02,190 --> 00:07:05,100
COMMENTATOR: The House of Kings,
Westminster Abbey.

115
00:07:05,120 --> 00:07:08,140
For a thousand years,
the cradle of royal power,

116
00:07:08,160 --> 00:07:11,150
and today,
the setting for a royal wedding.

117
00:07:13,150 --> 00:07:16,030
How proud their mother
would have been today.

118
00:07:16,050 --> 00:07:18,230
I think this really is
a special moment.

119
00:07:19,000 --> 00:07:21,130
DIRECTOR: I guess there must be
the bittersweet days.

120
00:07:21,150 --> 00:07:23,150
I'm just thinking of your wedding

121
00:07:23,170 --> 00:07:26,190
when you're desperately wanting her
to be there, to share in it.

122
00:07:26,220 --> 00:07:29,160
Yeah. Did you feel somehow
that she was there with you?

123
00:07:29,180 --> 00:07:32,110
I did. And I sort of, beforehand,

124
00:07:32,130 --> 00:07:35,030
you know,
had a lot to time to think about it.

125
00:07:39,010 --> 00:07:42,000
ARCHBISHOP: I pronounce that
they be man and wife together.

126
00:07:42,020 --> 00:07:46,050
In the name of the Father,
and of the Son, and of
the Holy Ghost, amen.

127
00:07:47,090 --> 00:07:51,180
WILLIAM:
When it came to the wedding, I did
really feel that she was there.

128
00:07:51,200 --> 00:07:53,210
You know, there's...
there's times when

129
00:07:53,230 --> 00:07:56,110
you look to someone or something
for strength,

130
00:07:56,130 --> 00:07:58,160
and I very much felt
she was there for me.

131
00:08:15,080 --> 00:08:17,080
(CROWD CHEERING)

132
00:08:19,090 --> 00:08:21,090
COMMENTATOR:
For the first time,

133
00:08:21,110 --> 00:08:26,130
through the centre gateway of
Admiralty Arch arrives Lady Diana.

134
00:08:33,210 --> 00:08:37,130
And when we see her,
perhaps, like all royal brides,

135
00:08:37,150 --> 00:08:42,010
the veil will be thrown back,
and we'll see that lovely face.

136
00:08:43,210 --> 00:08:45,210
NARRATOR: It was on the day
of her wedding

137
00:08:45,230 --> 00:08:49,040
that Diana first captured
the world's imagination.

138
00:08:58,090 --> 00:09:02,080
Pageantry and romance
were an unbeatable combination.

139
00:09:05,210 --> 00:09:09,010
The press called it
the wedding of the century.

140
00:09:12,180 --> 00:09:16,110
ARCHBISHOP: I, Diana Frances...
DIANA: I, Diana Frances...

141
00:09:16,130 --> 00:09:20,020
..take thee,
Charles Philip Arthur George,

142
00:09:20,040 --> 00:09:23,090
to my wedded husband.
..to my wedded husband.

143
00:09:23,110 --> 00:09:25,070
(CHEERING)

144
00:09:27,000 --> 00:09:29,040
Diana's marriage
was a joyous event

145
00:09:29,060 --> 00:09:31,140
which everyone could relate to.

146
00:09:31,160 --> 00:09:35,070
But it was also
an utterly unique experience.

147
00:09:35,090 --> 00:09:39,240
Diana was joining
the most famous family in the world.

148
00:09:40,010 --> 00:09:43,200
At the end of the day,
she was a normal 20-year-old,

149
00:09:43,220 --> 00:09:46,090
normal 20-year-old,
Lady Spencer... (CHUCKLES)

150
00:09:46,110 --> 00:09:48,120
..marrying into the Institution,

151
00:09:48,140 --> 00:09:50,230
marrying into the royal...
British royal family.

152
00:09:51,000 --> 00:09:54,170
And she brought
a breath of fresh air
to everything that she did.

153
00:10:00,200 --> 00:10:05,120
Diana Spencer grew up
in one of the grandest
aristocratic families in England.

154
00:10:09,000 --> 00:10:11,200
Her father was
a keen amateur cameraman.

155
00:10:13,230 --> 00:10:15,150
The home movies he made

156
00:10:15,170 --> 00:10:18,180
give us a precious glimpse
into Diana's early life.

157
00:10:25,180 --> 00:10:27,220
She was always
very caring of little people,

158
00:10:27,240 --> 00:10:31,060
and I suppose I was the first
little person that she cared for.

159
00:10:34,070 --> 00:10:36,140
My mother left home
when I was two or three

160
00:10:36,160 --> 00:10:40,200
and so Diana was
the most significant, I suppose,

161
00:10:40,220 --> 00:10:43,020
warm female presence in my life.

162
00:10:43,040 --> 00:10:46,000
And, you know, we spent
so much time together.

163
00:10:55,200 --> 00:10:58,200
I think our parents' divorce
was quite tricky for all of us.

164
00:10:58,220 --> 00:11:01,200
It was very, sort of, bitter

165
00:11:01,220 --> 00:11:05,080
and had an impact, a big impact.
They never spoke. And, you know...

166
00:11:06,190 --> 00:11:09,030
I do feel
that the girl I grew up with

167
00:11:09,050 --> 00:11:12,240
had a sort of bundle of
insecurities and unhappinesses.

168
00:11:17,230 --> 00:11:22,170
Because of her own
sensitivities and vulnerabilities,

169
00:11:22,190 --> 00:11:24,220
she felt able to connect with people

170
00:11:24,240 --> 00:11:28,150
who were going through
a very tough time
and sort of give them hope.

171
00:11:31,170 --> 00:11:34,220
As she grew up,
there was a massive change in Diana.

172
00:11:34,240 --> 00:11:36,240
She suddenly felt more confident.

173
00:11:39,110 --> 00:11:41,120
A definite blossoming.

174
00:11:41,140 --> 00:11:44,040
She sort of realised
that she was really funny -

175
00:11:44,060 --> 00:11:46,230
I mean, her sense of humour
was fantastic.

176
00:11:47,000 --> 00:11:49,080
And male friends
suddenly started to realise

177
00:11:49,100 --> 00:11:52,060
that this little girl was growing
into a very interesting

178
00:11:52,080 --> 00:11:54,000
and very pretty young thing.
179
00:11:55,220 --> 00:11:59,090
Diana had a small
and intimate circle of friends.

180
00:12:02,090 --> 00:12:06,060
In this film, they're speaking
about her for the first time.

181
00:12:08,190 --> 00:12:13,130
HARRY HERBERT:
The first time I met her
I was playing golf at Balmoral.

182
00:12:13,150 --> 00:12:17,030
My dad, you know,
was great friends with the Queen,

183
00:12:17,050 --> 00:12:20,160
and just as
I was about to play my shot,

184
00:12:20,180 --> 00:12:25,210
this vision of beauty
appeared over the...the horizon

185
00:12:25,230 --> 00:12:28,160
full of laughter and energy,

186
00:12:28,180 --> 00:12:32,040
and that was the first time
that I met Diana.

187
00:12:32,060 --> 00:12:34,070
And, erm,

188
00:12:34,090 --> 00:12:37,240
like everyone who meets her,
she certainly had a big impact.

189
00:12:38,010 --> 00:12:41,180
I'm sure my shot
was violently hooked or sliced,

190
00:12:41,200 --> 00:12:44,040
erm, but we became
great friends from that moment.
191
00:12:45,180 --> 00:12:49,030
Lady Carolyn Warren
was a family friend of Diana's.

192
00:12:50,110 --> 00:12:53,000
CAROLYN: I was about 15, 16,

193
00:12:53,020 --> 00:12:57,000
and she would have been
just a little bit older than me.

194
00:12:57,020 --> 00:12:59,190
She was great fun,

195
00:12:59,210 --> 00:13:03,220
had an amazing sense of humour
and could light up the room.

196
00:13:05,000 --> 00:13:08,040
Very, very caring.

197
00:13:08,060 --> 00:13:12,110
Er, she was always the person
who if somebody was feeling down,

198
00:13:12,130 --> 00:13:15,200
or there'd been a bust-up with
the boyfriend or whatever it was,

199
00:13:15,220 --> 00:13:20,030
she was first man in to sort of,
erm, give a helping hand.

200
00:13:21,220 --> 00:13:26,050
These are photographs that
I remember of Diana when she was

201
00:13:26,070 --> 00:13:28,240
working for my sister as a nanny.

202
00:13:29,010 --> 00:13:33,000
William van Straubenzee
met Diana when she was 14.

203
00:13:34,070 --> 00:13:38,150
She was shy, and she was
pretty unsure of herself

204
00:13:38,170 --> 00:13:43,000
and, erm, pretty naive
and quite gullible, really.

205
00:13:43,020 --> 00:13:45,020
She was quite easy to tease,
et cetera,

206
00:13:45,040 --> 00:13:47,210
but she took it in
incredibly good spirits.

207
00:13:47,230 --> 00:13:50,210
But you had no inkling

208
00:13:50,230 --> 00:13:53,080
of what sort of person
she was going to be.

209
00:13:53,100 --> 00:13:57,220
You know, wandering around in
jerseys covered in hippos and jeans

210
00:13:57,240 --> 00:14:01,160
and slobbing around,
and she pinched my shirts
quite often

211
00:14:01,180 --> 00:14:05,030
cos she thought that that was
quite a...quite a good thing to do.

212
00:14:06,170 --> 00:14:09,120
Whenever you saw her alone,
she would have picked up some

213
00:14:09,140 --> 00:14:13,090
trashy romantic novel. You know,
she was a bit of a dreamer.

214
00:14:13,110 --> 00:14:16,010
There was a side to her

215
00:14:16,030 --> 00:14:18,230
which we wished that somebody
would sweep her off her feet.

216
00:14:21,040 --> 00:14:22,170
(CROWD CHEERING)

217
00:14:22,190 --> 00:14:28,010
COMMENTATOR: This was the moment
they had come from all corners
of the kingdom to see.

218
00:14:28,030 --> 00:14:30,030
A new Princess for Wales.

219
00:14:34,110 --> 00:14:37,020
EARL SPENCER:
I remember on the wedding day

220
00:14:37,040 --> 00:14:39,050
going back to my mother's flat
and thinking,

221
00:14:39,070 --> 00:14:41,100
"Well, that's done
so we'll all move on now,"

222
00:14:41,120 --> 00:14:45,010
not realising that she had just
become a sort of global superstar.

223
00:14:47,240 --> 00:14:51,070
She was so young
and fresh and vibrant

224
00:14:51,090 --> 00:14:55,040
and good-looking and un-stuffy.

225
00:14:55,060 --> 00:15:00,150
And this was all quite new, er,
for...for somebody in that position.

226
00:15:00,170 --> 00:15:02,020
(CROWD CHEERING)

227
00:15:06,150 --> 00:15:08,220
Only three months
after her wedding,
228
00:15:08,240 --> 00:15:13,060
Diana's life as a working royal
began with a tour of Wales.

229
00:15:14,180 --> 00:15:17,010
There was no training
for her new role -

230
00:15:17,030 --> 00:15:19,090
she was thrown in at the deep end.

231
00:15:21,090 --> 00:15:23,110
Accompanying her
was the lady-in-waiting

232
00:15:23,130 --> 00:15:26,020
who'd be by her side
for the next ten years.

233
00:15:27,040 --> 00:15:30,220
ANNE: That, I think, for both of us,
was a baptism of fire.

234
00:15:30,240 --> 00:15:32,240
(APPLAUSE)

235
00:15:33,240 --> 00:15:36,090
It was an extraordinary experience.

236
00:15:37,120 --> 00:15:41,110
It was that noise,
it was the cheering,
it was the children screaming -

237
00:15:41,130 --> 00:15:44,100
you know,
it must have been very daunting.

238
00:15:45,240 --> 00:15:48,100
HARRY HERBERT:
What happened, I think,

239
00:15:48,120 --> 00:15:51,230
was that everyone out there
who didn't know Diana,

240
00:15:52,000 --> 00:15:57,100
they were all having
the "9th green at Balmoral"...
(LAUGHS) ..moment that I had.

241
00:15:57,120 --> 00:16:00,010
They've realised
this was such a natural person,

242
00:16:00,030 --> 00:16:04,030
there wasn't... She wasn't trying to
be anything other than herself.

243
00:16:07,090 --> 00:16:09,120
Her ability to go up to people

244
00:16:09,140 --> 00:16:12,110
and put her hand out
and just touch them

245
00:16:12,130 --> 00:16:15,160
was, I think, you know,
sort of remembering it now,

246
00:16:15,180 --> 00:16:17,180
it was very moving.

247
00:16:20,080 --> 00:16:23,210
That immediate warmth was
always there for whoever she met.

248
00:16:23,230 --> 00:16:27,160
It didn't matter
where you came from, what you did,
she could talk to you.

249
00:16:27,180 --> 00:16:31,130
Erm, and I think
she generally just had a real...

250
00:16:31,150 --> 00:16:34,020
a real ability to connect
very quickly.

251
00:16:38,050 --> 00:16:40,200
Home for Prince William
and Prince Harry
252
00:16:40,220 --> 00:16:43,130
is Kensington Palace,
where they grew up.

253
00:16:46,000 --> 00:16:49,150
It's always been a haven,
a place where their mother

254
00:16:49,170 --> 00:16:52,210
tried to carve out
an ordinary family life for them.

255
00:16:55,190 --> 00:16:58,160
My mother cherished
those moments of...

256
00:16:58,180 --> 00:17:01,060
of privacy
and being able to be that mother

257
00:17:01,080 --> 00:17:03,240
rather than the Princess of Wales.

258
00:17:04,010 --> 00:17:06,190
She made the decision
that no matter what,

259
00:17:06,210 --> 00:17:09,160
despite all the difficulties
of growing up

260
00:17:09,180 --> 00:17:11,200
in that limelight and on that stage,

261
00:17:11,220 --> 00:17:14,150
she was going to ensure
that both of us

262
00:17:14,170 --> 00:17:17,110
had as normal a life as possible.

263
00:17:17,130 --> 00:17:21,150
And if that means taking us
for a burger every now and then

264
00:17:21,170 --> 00:17:25,060
or sneaking us into the cinema
or driving through the country lanes

265
00:17:25,080 --> 00:17:27,120
with the roof down
of her old-school BMW,

266
00:17:27,140 --> 00:17:31,040
listening to Enya, I think it was -
God, a blast from the past...

267
00:17:31,060 --> 00:17:33,060
# ENYA: Orinoco Flow

268
00:17:37,090 --> 00:17:40,110
All of that was...
was part of her being a mum.

269
00:17:43,220 --> 00:17:46,050
WILLIAM: She was very informal and

270
00:17:46,070 --> 00:17:49,060
really enjoyed
the laughter and the fun.

271
00:17:49,080 --> 00:17:53,180
But she understood that there was
a real life outside of Palace walls,

272
00:17:53,200 --> 00:17:56,090
and she wanted us to see it
from a very young age

273
00:17:56,110 --> 00:18:00,110
and really understood some of
the real problems in life that,

274
00:18:00,130 --> 00:18:02,110
you know,
can pass you by very easily,

275
00:18:02,130 --> 00:18:06,000
particularly in this situation,
if you don't go looking for it.

276
00:18:15,020 --> 00:18:17,100
WILLIAM: Can I grab a seat here?
Is that all right?

277
00:18:17,120 --> 00:18:19,210
How you doing? (LAUGHING)
What's your name? David?

278
00:18:19,230 --> 00:18:22,130
A homeless shelter

279
00:18:22,150 --> 00:18:26,030
isn't where you'd imagine a member
of the royal family might hang out.

280
00:18:27,130 --> 00:18:30,240
But The Passage,
London's biggest homeless centre,

281
00:18:31,010 --> 00:18:34,220
is a place where Prince William
feels very much at home.

282
00:18:34,240 --> 00:18:38,020
MAN: How's George? Very well.
He is growing fast. Yeah.

283
00:18:38,040 --> 00:18:40,170
And his tummy and his shoulders
have got so big

284
00:18:40,190 --> 00:18:44,080
that we've had to, like, quickly
re-tailor his outfits. (LAUGHS)

285
00:18:44,100 --> 00:18:47,080
He's growing at a rate of knots.
He's gonna be...he's gonna be

286
00:18:47,100 --> 00:18:50,050
quite a big boy, I think,
like his father. Yeah.

287
00:18:50,070 --> 00:18:52,140
Prince William has been
visiting The Passage

288
00:18:52,160 --> 00:18:54,080
since he was a boy.
289
00:18:54,100 --> 00:18:57,100
His mother first brought him here
when he was only 12.

290
00:18:57,120 --> 00:19:00,020
I was quite nervous
about that at the time.

291
00:19:00,040 --> 00:19:02,110
But I just enjoyed
meeting these people

292
00:19:02,130 --> 00:19:04,100
who had incredible stories and

293
00:19:04,120 --> 00:19:07,140
who clearly had
had a very, very tough time.

294
00:19:07,160 --> 00:19:12,020
My interest in homelessness has come
from that, that one encounter.

295
00:19:12,040 --> 00:19:15,030
That's fantastic, Brian.
Look at that. That's awesome.

296
00:19:15,050 --> 00:19:17,200
Do you find the drawing
and the art sort of help?

297
00:19:17,220 --> 00:19:20,020
Yeah, it helps
with the depression, William.

298
00:19:20,040 --> 00:19:21,210
I suffer from depression. Right.

299
00:19:21,230 --> 00:19:25,120
I lost my wife last year.
I'm sorry to hear that.

300
00:19:25,140 --> 00:19:28,220
The times that I've seen him,
I could just picture
301
00:19:28,240 --> 00:19:31,190
going to the local pub
and just having a pint with him.

302
00:19:31,210 --> 00:19:33,190
He's not afraid
to get his hands dirty,

303
00:19:33,210 --> 00:19:37,030
which... I think that's
just like his...his mother.

304
00:19:37,050 --> 00:19:41,210
She was a soldier for...
for the royal family.

305
00:19:46,130 --> 00:19:49,160
Homelessness was
one of the first social issues

306
00:19:49,180 --> 00:19:51,220
which the Princess of Wales embraced.

307
00:19:55,050 --> 00:19:58,140
She ventured into some of
London's roughest neighbourhoods

308
00:19:58,160 --> 00:20:01,200
to discover what life was
really like out on the streets.

309
00:20:03,130 --> 00:20:06,180
She woke me up. I love her. (LAUGHS)

310
00:20:06,200 --> 00:20:10,040
MAN: She said, "Oh, I see
you're dressed specially
for me, sort of thing."

311
00:20:10,060 --> 00:20:12,020
And I just cracked a joke, saying,

312
00:20:12,040 --> 00:20:14,200
"My Savile Row suit's
in the cleaner's at the moment."

313
00:20:14,220 --> 00:20:16,080
(APPLAUSE)

314
00:20:16,100 --> 00:20:20,050
Victor Adebowale was
the Chief Executive of Centrepoint,

315
00:20:20,070 --> 00:20:22,240
Britain's biggest homeless charity.

316
00:20:23,010 --> 00:20:25,100
He worked side by side with Diana

317
00:20:25,120 --> 00:20:28,110
to raise awareness
of the plight of the homeless.

318
00:20:28,130 --> 00:20:32,050
VICTOR: She took it to heart that
it was wrong that this was happening

319
00:20:32,070 --> 00:20:35,130
in what was a very wealthy society.

320
00:20:35,150 --> 00:20:38,240
And she talked to me about it,
you know, she felt that
it was wrong,

321
00:20:39,010 --> 00:20:41,080
that it was, you know,
deeply immoral.

322
00:20:42,170 --> 00:20:45,060
The Princess went into battle.

323
00:20:45,080 --> 00:20:48,080
She made a hard-hitting speech
about homelessness

324
00:20:48,100 --> 00:20:50,240
which landed her
in political hot water.

325
00:20:52,200 --> 00:20:57,160
I am appalled at the dangers
young people face on the streets
326
00:20:57,180 --> 00:21:01,020
and how vulnerable they are
to exploitation.

327
00:21:02,200 --> 00:21:05,090
Coming against
a backdrop of budget cuts,

328
00:21:05,110 --> 00:21:08,080
her speech was seen
as an attack on the government.

329
00:21:09,190 --> 00:21:14,020
The Princess really is a rather
headstrong and wilful young lady,

330
00:21:14,040 --> 00:21:18,040
charming and delightful
as she is in other ways, and...

331
00:21:18,060 --> 00:21:21,020
The speech that she gave
about youth homelessness

332
00:21:21,040 --> 00:21:24,000
made its way onto the floor
of the Houses of Parliament,

333
00:21:24,020 --> 00:21:26,080
and, you know, we were accused
of politicising

334
00:21:26,100 --> 00:21:28,060
the royal family
as a result. (LAUGHS)

335
00:21:28,080 --> 00:21:31,090
So...I thought she was brave

336
00:21:31,110 --> 00:21:34,240
in a...in a quiet but resolute way.
I do.

337
00:21:35,010 --> 00:21:37,070
I mean, she could have
dropped us at any time.
338
00:21:37,090 --> 00:21:41,110
You know, too hot to handle, this is
an issue that's quite difficult.

339
00:21:41,130 --> 00:21:45,060
That's how the world changes.
People stand up for
what they believe in.

340
00:21:46,100 --> 00:21:49,010
HARRY: I think it was hard for her.
I think it was a real...

341
00:21:49,030 --> 00:21:52,070
a real strain
of the public role quite often,

342
00:21:52,090 --> 00:21:54,180
erm, having to do the stuff
that she was doing,

343
00:21:54,200 --> 00:21:58,020
involved with a certain...
the charities that she was
involved with.

344
00:21:58,040 --> 00:22:00,160
You need respite,
you need somewhere to, you know,

345
00:22:00,180 --> 00:22:02,170
to go and dump it.

346
00:22:09,150 --> 00:22:13,140
WILLIAM: There was always a sense of
enthusiasm and energy around her,

347
00:22:13,160 --> 00:22:16,160
and a lot of warmth as well.
There was always that sort of

348
00:22:16,180 --> 00:22:19,060
bubbling personality
going on the whole time.

349
00:22:19,080 --> 00:22:23,130
I think she lived a lot of her life,
especially in private, through us.

350
00:22:23,150 --> 00:22:26,060
And I think that sort of

351
00:22:26,080 --> 00:22:29,040
childish, fun element

352
00:22:29,060 --> 00:22:31,210
really came out
when she was spending time with us.

353
00:22:39,020 --> 00:22:42,170
Our mother was
a total kid through and through.

354
00:22:42,190 --> 00:22:45,090
When everybody says to me, you know,

355
00:22:45,110 --> 00:22:47,210
"So, she was fun?
Give us an example,"

356
00:22:47,230 --> 00:22:51,020
all I can hear
is her laugh in my head.

357
00:22:51,040 --> 00:22:55,170
And that sort of crazy laugh
of where there was just

358
00:22:55,190 --> 00:22:58,090
pure happiness shown on her face.

359
00:23:03,200 --> 00:23:05,110
One of her mottos, to me, was,

360
00:23:05,130 --> 00:23:09,040
"You can be as naughty as you want,
just don't get caught."

361
00:23:09,060 --> 00:23:11,040
She was one of
the naughtiest parents.

362
00:23:11,060 --> 00:23:13,050
She would come
and watch us play football

363
00:23:13,070 --> 00:23:15,080
and, you know,
smuggle sweets into our socks.

364
00:23:15,100 --> 00:23:18,160
And, I mean, like, literally
walking back from a football match

365
00:23:18,180 --> 00:23:22,080
and having, sort of,
five packets of Starburst...

366
00:23:22,100 --> 00:23:24,240
And just the whole shirt
was just bulging with sweets,

367
00:23:25,010 --> 00:23:26,160
and then sort of looking around,

368
00:23:26,180 --> 00:23:29,130
open the tuck box,
throw it all in, lock it up.

369
00:23:29,150 --> 00:23:31,170
She was a massive card-writer.

370
00:23:31,190 --> 00:23:33,240
She loved the rudest cards
you could imagine.

371
00:23:34,010 --> 00:23:36,240
And I would be at school
and I'd get a card from my mother.

372
00:23:37,010 --> 00:23:39,210
Usually she found something,
you know, very embarrassing,

373
00:23:39,230 --> 00:23:42,010
you know, a very funny card,

374
00:23:42,030 --> 00:23:44,110
and then, sort of, wrote
very nice stuff inside.

375
00:23:44,130 --> 00:23:46,150
But I dared not open it
in case the teachers

376
00:23:46,170 --> 00:23:48,160
or anyone else in the class
had seen it.

377
00:23:48,180 --> 00:23:50,180
# GEORGE MICHAEL: Freedom '90

378
00:23:52,020 --> 00:23:55,070
There's a couple of memories I have
that are particularly funny.

379
00:23:55,090 --> 00:23:57,180
Just outside this room
where we are now, erm,

380
00:23:57,200 --> 00:23:59,230
she organised,
when I came home from school,

381
00:24:00,000 --> 00:24:03,000
to have Cindy Crawford,
Christy Turlington
and Naomi Campbell

382
00:24:03,020 --> 00:24:04,200
waiting at the top of the stairs.

383
00:24:04,220 --> 00:24:07,060
I was probably
a 12- or 13-year-old boy

384
00:24:07,080 --> 00:24:09,120
who had posters of them on his wall.

385
00:24:10,200 --> 00:24:13,100
And I went bright red
and didn't quite know what to say

386
00:24:13,120 --> 00:24:17,120
and sort of fumbled,
and I think I pretty much fell down
the stairs on the way up.

387
00:24:17,140 --> 00:24:19,200
I was completely and utterly
sort of awestruck.

388
00:24:19,220 --> 00:24:22,220
But that was a very funny memory
that's lived with me for ever

389
00:24:22,240 --> 00:24:26,080
about her loving and embarrassing
and sort of, you know, being,

390
00:24:26,100 --> 00:24:28,110
being the sort of...er, the joker.

391
00:24:29,130 --> 00:24:32,220
A sense of humour
was a vital release for Diana

392
00:24:32,240 --> 00:24:36,210
as she began to embrace some of
the most controversial issues
of the day.

393
00:24:40,040 --> 00:24:43,160
MAN: There is now a danger
that has become a threat to us all.

394
00:24:46,180 --> 00:24:51,010
By the 1980s, the world was in
the grip of a terrible epidemic.

395
00:24:52,140 --> 00:24:55,190
The gay community
had been devastated by AIDS...

396
00:24:57,000 --> 00:24:59,240
..but tabloid newspapers
ignored their suffering,

397
00:25:00,010 --> 00:25:03,220
and instead accused them
of spreading the disease.

398
00:25:03,240 --> 00:25:07,190
Their headlines
stirred up a storm of prejudice.

399
00:25:07,210 --> 00:25:12,070
As a young gay man, Ian Walker
endured years of discrimination.

400
00:25:13,110 --> 00:25:15,130
IAN: People were terrified
of catching HIV.

401
00:25:15,150 --> 00:25:18,240
And a lot of people would talk about
the day that they were diagnosed

402
00:25:19,010 --> 00:25:21,060
as the day that
people stopped touching them,

403
00:25:21,080 --> 00:25:24,130
that from then on it was
rubber gloves and masks and gowns.

404
00:25:24,150 --> 00:25:27,080
And you heard stories
of people going to the dentist

405
00:25:27,100 --> 00:25:30,210
and people were, like, dressed up
in a space suit to deal with them.

406
00:25:33,130 --> 00:25:35,210
At a time when
the fear of physical contact

407
00:25:35,230 --> 00:25:38,060
with AIDS sufferers
was at its height,

408
00:25:38,080 --> 00:25:41,040
the Princess
visited the Middlesex Hospital.

409
00:25:42,130 --> 00:25:45,100
It housed
the only AIDS unit in the UK.

410
00:25:47,170 --> 00:25:50,020
ANNE: She just walked
into that room,

411
00:25:50,040 --> 00:25:52,230
and there was a gentleman,

412
00:25:53,000 --> 00:25:55,200
and did what she would
normally do to

413
00:25:55,220 --> 00:26:01,050
anybody else she was meeting -
she just shook him by the hand.

414
00:26:03,130 --> 00:26:06,150
And that picture went viral,

415
00:26:06,170 --> 00:26:09,000
erm, around...around the world.

416
00:26:11,200 --> 00:26:16,150
That was very powerful,
that she made that contact.

417
00:26:16,170 --> 00:26:19,150
She just smashed
all of that fear down by...

418
00:26:19,170 --> 00:26:22,030
(STAMMERS) ..that one,
that one handshake.

419
00:26:25,070 --> 00:26:30,010
The London Lighthouse
was at the heart of
the AIDS epidemic in Britain.

420
00:26:30,030 --> 00:26:33,020
It provided care
for the sick and the dying.

421
00:26:34,090 --> 00:26:37,210
I was an occupational therapist
at the London Lighthouse,

422
00:26:37,230 --> 00:26:40,120
and the deaths were just relentless.

423
00:26:43,000 --> 00:26:45,000
You'd go home at night...

424
00:26:46,060 --> 00:26:49,110
..and you weren't sure who was
gonna be there the next day.

425
00:26:52,020 --> 00:26:54,130
The Princess became
the London Lighthouse's

426
00:26:54,150 --> 00:26:58,160
greatest champion,
publicly supporting the charity,

427
00:26:58,180 --> 00:27:03,100
but also regularly visiting patients,
often in her own time.

428
00:27:04,130 --> 00:27:08,120
When she came in,
it was like she was shining,

429
00:27:08,140 --> 00:27:13,160
that smile. It just beamed
when she smiled. She beamed.

430
00:27:13,180 --> 00:27:15,190
Erm, I sound like a sycophant,

431
00:27:15,210 --> 00:27:17,200
but, you know, that's how it was.

432
00:27:17,220 --> 00:27:19,200
Erm, and, er,

433
00:27:19,220 --> 00:27:24,200
erm, and I'm not...
I'm not a royal person,
really, I'm a republican,

434
00:27:24,220 --> 00:27:28,070
but, erm, she was an exception.

435
00:27:33,090 --> 00:27:35,220
How are you? How are you?
Good to see you.

436
00:27:35,240 --> 00:27:39,050
How are you? Nice to see you.
Nice to meet you.

437
00:27:39,070 --> 00:27:41,200
Sir Elton John
was a friend of Diana's,

438
00:27:41,220 --> 00:27:44,160
and, like her,
a committed AIDS activist.

439
00:27:46,170 --> 00:27:49,180
Would she come here unannounced?
Yeah, yeah. For sure.

440
00:27:49,200 --> 00:27:52,220
Prince Harry is joining him
at the London Lighthouse

441
00:27:52,240 --> 00:27:54,210
to hear more about his mother's work.

442
00:27:56,010 --> 00:28:00,060
It was considered to be
a gay disease, and for someone

443
00:28:00,080 --> 00:28:03,060
who was within the royal family,
and who was a woman,

444
00:28:03,080 --> 00:28:07,160
and who was straight, to have
someone care from the other side

445
00:28:07,180 --> 00:28:09,130
was an incredible gift.

446
00:28:09,150 --> 00:28:11,170
You can see it,
you can see it in the face.

447
00:28:11,190 --> 00:28:14,110
When you look back to these days
when actually

448
00:28:14,130 --> 00:28:17,060
the reality was
doom and gloom... Yeah.

449
00:28:17,080 --> 00:28:19,240
Absolutely. The reality then
was doom and gloom,

450
00:28:20,010 --> 00:28:23,160
yet everybody in that photograph
is smiling. Because of her.

451
00:28:23,180 --> 00:28:26,100
Yeah. Yeah. She had an energy.
She radiated.

452
00:28:26,120 --> 00:28:29,240
Look at her face
in every photograph.
There's a positive, wonderful glow.

453
00:28:30,010 --> 00:28:31,220
Also, she had
this incredible ability -

454
00:28:31,240 --> 00:28:34,060
which he kind of inherited,
and I told him that,

455
00:28:34,080 --> 00:28:37,190
and he said, "Thanks very much" -
to make people feel at ease

456
00:28:37,210 --> 00:28:40,150
and make them feel that
everything's gonna be all right.

457
00:28:40,170 --> 00:28:44,060
I haven't experienced many people
in my life who have that ability,

458
00:28:44,080 --> 00:28:46,070
but she could
walk into a room of people
459
00:28:46,090 --> 00:28:49,050
and make them feel
as if everything was great.

460
00:28:59,080 --> 00:29:03,080
It's World AIDS day,
and Prince Harry is in Barbados.

461
00:29:03,100 --> 00:29:06,030
He's encouraging people
to take a blood test.

462
00:29:06,050 --> 00:29:08,150
It's the best way
to stop the spread of AIDS.

463
00:29:08,170 --> 00:29:11,080
All right. I'll just take
a little bit more from you.

464
00:29:11,100 --> 00:29:13,210
Don't take it all.
No, not going to take it all.

465
00:29:13,230 --> 00:29:15,210
Prince Harry has
brought along a friend

466
00:29:15,230 --> 00:29:17,230
to help spread the word.

467
00:29:18,000 --> 00:29:20,130
She's one of the most
famous women on the planet.

468
00:29:20,150 --> 00:29:23,090
Welcome, Rihanna, thanks for
taking part. Of course.

469
00:29:25,060 --> 00:29:27,200
HARRY: There was an opportunity
there to get Rihanna,

470
00:29:27,220 --> 00:29:32,010
who has got, you know,
over 60 million followers
on Instagram alone.
471
00:29:32,030 --> 00:29:35,090
And to be able to
get someone in her position

472
00:29:35,110 --> 00:29:40,200
who has lost quite a few friends
to AIDS, I think,
is...it's fantastic.

473
00:29:40,220 --> 00:29:47,000
(LAUGHING) You really made it seem
like it hurt. It's a pinprick.

474
00:29:48,100 --> 00:29:52,100
I just think it's incredible
what he's doing to bring awareness
to HIV and AIDS,

475
00:29:52,120 --> 00:29:55,130
and I think the most important thing
is to, kind of,

476
00:29:55,150 --> 00:29:58,190
dilute the stigma, um,
as much as possible.

477
00:29:58,210 --> 00:30:02,040
Um, I think that's the thing
that's crippling the most.

478
00:30:04,220 --> 00:30:07,170
My mother was a role model.
She was someone

479
00:30:07,190 --> 00:30:10,140
who at an incredibly young age
would put her passion

480
00:30:10,160 --> 00:30:13,110
behind something
that she genuinely believed in.

481
00:30:13,130 --> 00:30:15,150
And I think that's fantastic.
Good for her

482
00:30:15,170 --> 00:30:17,140
and...and thank God for her.

483
00:30:35,060 --> 00:30:37,060
JAYNE: I'd worked with
Charles and Diana

484
00:30:37,080 --> 00:30:40,130
for many, many years,
photographing them.

485
00:30:40,150 --> 00:30:41,230
(CAMERA CLICKS)

486
00:30:42,000 --> 00:30:44,110
You know, when you work with them
all those years

487
00:30:44,130 --> 00:30:47,070
and you watch
every little thing that goes on,

488
00:30:47,090 --> 00:30:49,150
you know, you become part of it all.

489
00:30:49,170 --> 00:30:52,090
You can't help but feel
affection towards them.

490
00:30:52,110 --> 00:30:55,020
And, you know,
you want them to be happy.

491
00:30:59,240 --> 00:31:02,100
The newspapers
had been writing a lot of stories,

492
00:31:02,120 --> 00:31:04,080
negative stories about the marriage.

493
00:31:04,100 --> 00:31:07,180
And personally, I tried to ignore it
because I didn't...

494
00:31:07,200 --> 00:31:11,010
I didn't want to read them
and I didn't want to believe it.
495
00:31:11,030 --> 00:31:12,180
So I pooh-poohed it a bit.

496
00:31:14,090 --> 00:31:17,180
The penny didn't really drop for me
until we went to Korea.

497
00:31:21,210 --> 00:31:24,150
She looked wretched,
he looked wretched,

498
00:31:24,170 --> 00:31:29,000
and I thought, finally,
"Hmm, something's going on here."

499
00:31:29,020 --> 00:31:31,150
It's very evident
when you look at the pictures that

500
00:31:31,170 --> 00:31:34,160
they look distanced from each other,
even to the point where

501
00:31:34,180 --> 00:31:38,140
they're walking down a staircase,
both walking down a separate set
of stairs,

502
00:31:38,160 --> 00:31:40,080
and there's a wall in the middle,

503
00:31:40,100 --> 00:31:43,060
and it kind of sums up
what was going on at that point.

504
00:31:43,080 --> 00:31:45,110
It wasn't a very happy tour.

505
00:31:49,190 --> 00:31:52,010
HARRY HERBERT: That was
a bad time for Diana.

506
00:31:53,190 --> 00:31:55,240
You know,
the light had gone out, if you like.
507
00:31:59,040 --> 00:32:01,170
One person
who was deeply concerned

508
00:32:01,190 --> 00:32:03,210
was the Princess' mother-in-law.

509
00:32:05,100 --> 00:32:09,230
I had a talk to the Queen about it
at Balmoral.

510
00:32:10,000 --> 00:32:12,220
The Queen wanted to
talk to me about it because

511
00:32:12,240 --> 00:32:15,060
she was so worried,
she was so...so, you know,

512
00:32:15,080 --> 00:32:17,060
worried about...worried about Diana.

513
00:32:19,240 --> 00:32:24,040
After a lunch at Balmoral
and going up high and looking down

514
00:32:24,060 --> 00:32:29,000
onto this beautiful setting
of heather and castle,

515
00:32:29,020 --> 00:32:32,010
and an incredibly,

516
00:32:32,030 --> 00:32:36,080
you know, important chat,
a very personal, personal chat.

517
00:32:37,150 --> 00:32:41,060
And the Queen wanted to know -
how was Diana feeling,

518
00:32:41,080 --> 00:32:45,100
and was it as bad as...
as it was?

519
00:32:46,160 --> 00:32:50,060
And it was a sad discussion,
a sad...

520
00:32:50,080 --> 00:32:53,170
a sad, you know,
a sad moment, really,

521
00:32:53,190 --> 00:32:56,180
because that was
everything at its worst.

522
00:33:01,110 --> 00:33:05,000
I remember going to see Diana
in Kensington Palace when...

523
00:33:05,020 --> 00:33:08,050
when things
weren't particularly easy,

524
00:33:08,070 --> 00:33:11,150
you know, in, you know,
in her married life.

525
00:33:11,170 --> 00:33:14,030
She was, you know, very emotional.

526
00:33:15,210 --> 00:33:18,140
And suddenly these two boys

527
00:33:18,160 --> 00:33:21,130
came thundering around the corner
in their dressing-gowns.

528
00:33:21,150 --> 00:33:27,070
This was before bed. (LAUGHS)
And just watching her face light up,

529
00:33:27,090 --> 00:33:29,160
going from sad chat

530
00:33:29,180 --> 00:33:32,000
to suddenly... (MIMICS EXPLOSION)

531
00:33:32,020 --> 00:33:37,010
You know, I'll never forget
that moment, and them, you know,
532
00:33:37,030 --> 00:33:39,230
crawling all over her
and things flying everywhere,

533
00:33:40,000 --> 00:33:44,110
and through all the difficulty
of other stuff at that time...

534
00:33:45,180 --> 00:33:49,170
..you could see it was the most
important thing in her life,
were her boys.

535
00:33:53,220 --> 00:33:56,070
JOHN MAJOR: It is announced
from Buckingham Palace

536
00:33:56,090 --> 00:33:59,000
that, with regret,
the Prince and Princess of Wales

537
00:33:59,020 --> 00:34:02,170
have decided to separate.
Their Royal Highnesses
have no plans...

538
00:34:02,190 --> 00:34:05,020
There was the point of where
our parents split,

539
00:34:05,040 --> 00:34:08,190
and the two of us were bouncing
between the two of them and...

540
00:34:08,210 --> 00:34:13,070
and we probably didn't,
we never saw our mother enough
or we never saw our father enough.

541
00:34:14,130 --> 00:34:17,090
You know, there was a lot...
there was a lot of travelling

542
00:34:17,110 --> 00:34:22,130
and a lot of,
you know, fights on the back seat
with my brother, which I would win.
543
00:34:22,150 --> 00:34:25,020
So it was... There was all of that
to contend with.

544
00:34:25,040 --> 00:34:28,220
And I don't pretend
that we're the only people
to have to deal with that.

545
00:34:28,240 --> 00:34:31,150
But, erm, it was, it was
an interesting way of growing up.

546
00:34:38,070 --> 00:34:41,210
Privacy had been hard to come by
as a member of the royal family.

547
00:34:43,210 --> 00:34:46,000
But following her separation,

548
00:34:46,020 --> 00:34:49,240
media obsession with the Princess
reached fever pitch.

549
00:34:54,030 --> 00:34:55,240
JAYNE: I remember
one particular trip.

550
00:34:56,010 --> 00:35:00,120
We were in Lech in Austria.
And the deal was that

551
00:35:00,140 --> 00:35:04,070
the Palace would arrange for us to
have a photo call on the first day.

552
00:35:07,240 --> 00:35:09,220
And the understanding was that then,

553
00:35:09,240 --> 00:35:13,220
"OK, let them then ski off
and have a lovely holiday."

554
00:35:13,240 --> 00:35:16,100
And this particular day,
we'd had our photo call,
555
00:35:16,120 --> 00:35:20,100
so, you know, you shouldn't have
been out with your camera any more.

556
00:35:20,120 --> 00:35:22,130
And Diana came out with the boys

557
00:35:22,150 --> 00:35:26,010
and they tried to go through
the town to the sweetshop.

558
00:35:26,030 --> 00:35:29,030
And the photographers
were just, like, running everywhere.

559
00:35:29,050 --> 00:35:31,070
It was like rats running everywhere.

560
00:35:33,150 --> 00:35:36,140
They all wanted to be in their face,
right up to them,

561
00:35:36,160 --> 00:35:39,090
pushing and shoving,
they were fighting with each other,

562
00:35:39,110 --> 00:35:43,050
photographers were falling over,
and the boys were frightened.

563
00:35:43,070 --> 00:35:46,000
And I was in the shop
when she came into the shop and...

564
00:35:46,020 --> 00:35:48,210
it was like she was sort of,
you know, exasperated by it.

565
00:35:48,230 --> 00:35:51,170
"What are they doing?"
You know, "Why are they doing this?

566
00:35:51,190 --> 00:35:54,190
You know, I've kept my part
of the deal, we did our photo call.

567
00:35:54,210 --> 00:35:57,050
Why are they all doing this?"
You know, she said,

568
00:35:57,070 --> 00:35:59,230
"You know, I don't want
the boys upset like this."

569
00:36:05,100 --> 00:36:07,040
Excuse me.

570
00:36:08,160 --> 00:36:10,150
As a parent,

571
00:36:10,170 --> 00:36:13,180
could I ask you to
respect my children's space?

572
00:36:13,200 --> 00:36:16,170
Because I've brought the children
out here for a holiday...

573
00:36:16,190 --> 00:36:19,110
MAN: Right. ..and we'd really
appreciate the space.

574
00:36:19,130 --> 00:36:22,010
Would it be possible
to just get a picture of...?

575
00:36:22,030 --> 00:36:25,010
DIANA: No. No.
Then I'll leave you alone.

576
00:36:25,030 --> 00:36:28,010
As a parent, I want to
protect the children. Right.

577
00:36:31,190 --> 00:36:35,020
WILLIAM: Back then, 20 years ago,
people would be utterly appalled

578
00:36:35,040 --> 00:36:37,070
if they knew exactly what went on.

579
00:36:40,230 --> 00:36:43,230
I think it was an industry
that lost its way quite heavily,

580
00:36:44,000 --> 00:36:45,220
lost its sense of decency,

581
00:36:45,240 --> 00:36:49,090
lost its perspective
on what was appropriate.

582
00:36:58,090 --> 00:37:01,160
If you are the Princess of Wales
and you're a mother,

583
00:37:01,180 --> 00:37:04,030
I don't believe being chased by
30 guys on motorbikes

584
00:37:04,050 --> 00:37:07,240
who block your path,
who spit at you, who shout at you,

585
00:37:08,010 --> 00:37:11,190
and who react really badly
to get a reaction from you,

586
00:37:11,210 --> 00:37:15,040
and make a woman cry in public
to get the photographs,

587
00:37:15,060 --> 00:37:17,170
I don't believe
that is appropriate.

588
00:37:18,100 --> 00:37:21,210
I sadly remember most of the time
that she ever cried about anything

589
00:37:21,230 --> 00:37:23,180
was to do with press intrusion.

590
00:37:23,200 --> 00:37:26,080
(PRESS CLAMOURING)

591
00:37:26,100 --> 00:37:28,100
MAN: Out.

592
00:37:28,120 --> 00:37:31,220
Out, out. O-U-T, out.

593
00:37:31,240 --> 00:37:34,030
Have a nice trip, then.

594
00:37:35,160 --> 00:37:37,210
Harry and I, you know,
we lived through that.

595
00:37:37,230 --> 00:37:41,040
And one lesson I've learnt is
you never let them in too far

596
00:37:41,060 --> 00:37:44,070
because it's very difficult
to get them back out again.

597
00:37:44,090 --> 00:37:47,080
And, erm, you've gotta maintain

598
00:37:47,100 --> 00:37:49,140
er, a barrier and a boundary,

599
00:37:49,160 --> 00:37:52,080
er, because if you cross it,
if both sides cross it,

600
00:37:52,100 --> 00:37:55,150
erm, a lot of pain and problems
can come from it.

601
00:38:04,160 --> 00:38:09,020
In August 1996,
after 15 years of marriage,

602
00:38:09,040 --> 00:38:11,190
the Prince
and Princess of Wales divorced.

603
00:38:14,050 --> 00:38:17,080
Diana was free to shape
a new life for herself.

604
00:38:24,070 --> 00:38:26,140
ANNE: Once the divorce
had come through,
605
00:38:26,160 --> 00:38:28,140
the few times I saw her

606
00:38:28,160 --> 00:38:30,220
she seemed to be in a better place.

607
00:38:30,240 --> 00:38:33,040
Erm, I think she was happier.

608
00:38:35,090 --> 00:38:38,200
Once she was no longer
a member of the royal family,

609
00:38:38,220 --> 00:38:41,070
she, I think, just felt
a sense of freedom.

610
00:38:41,090 --> 00:38:43,090
(APPLAUSE)

611
00:38:43,110 --> 00:38:46,020
She was a very,
very attractive woman.

612
00:38:47,110 --> 00:38:49,200
And she really loved looking good.

613
00:38:53,220 --> 00:38:57,190
She was as free as a bird,
and I think she looked
rather amazing.

614
00:39:02,140 --> 00:39:05,120
WILLIAM:
My mother loved her fashion,
she loved her clothes,

615
00:39:05,140 --> 00:39:07,160
but she wasn't a slave to it.

616
00:39:07,180 --> 00:39:10,030
I remember walking around
her cupboards and just...

617
00:39:10,050 --> 00:39:12,200
There were just so many dresses
and so many clothes,

618
00:39:12,220 --> 00:39:16,000
and she got so fed up with all these
clothes in her cupboards.

619
00:39:16,020 --> 00:39:18,150
And I said, "Why don't you
give these clothes away?

620
00:39:18,170 --> 00:39:21,000
Why don't you do
something charitable with it?"

621
00:39:21,240 --> 00:39:25,110
AUCTIONEER: How much for this?
19,000 here.

622
00:39:25,130 --> 00:39:27,200
Gentleman in the gallery
at 19,000 bid here.

623
00:39:27,220 --> 00:39:30,240
Diana auctioned off
dozens of her dresses...

624
00:39:31,010 --> 00:39:32,070
25,000.

625
00:39:32,090 --> 00:39:35,210
..raising millions of dollars
for AIDS and cancer charities.

626
00:39:35,230 --> 00:39:38,030
And 30,000.

627
00:39:38,050 --> 00:39:40,020
175,000.

628
00:39:42,090 --> 00:39:45,060
I knew she was going to say that.
200,000.

629
00:39:49,130 --> 00:39:51,190
And I remember her
showing me the catalogue
630
00:39:51,210 --> 00:39:54,240
and everything else about it
and saying, "This was your idea."

631
00:39:55,010 --> 00:39:57,090
I was like,
"Well, I had a good idea." (LAUGHS)

632
00:39:57,110 --> 00:39:59,210
So, erm, it was nice
to see it come to fruition.

633
00:40:01,100 --> 00:40:03,010
The sale of her dresses

634
00:40:03,030 --> 00:40:05,230
marked a new chapter
in the Princess' life.

635
00:40:07,130 --> 00:40:11,150
From now on, she would force
the press to focus on what she did

636
00:40:11,170 --> 00:40:13,200
and not on what she wore.

637
00:40:13,220 --> 00:40:17,160
HARRY: She put her name,
and put her image,
and put her passion and energy

638
00:40:17,180 --> 00:40:19,240
into something
that she genuinely believed in.

639
00:40:20,010 --> 00:40:22,140
And she knew that by doing that

640
00:40:22,160 --> 00:40:25,210
it was going to have a ripple effect
across the whole world.

641
00:40:40,240 --> 00:40:43,010
In August 1997,

642
00:40:43,030 --> 00:40:47,130
only three weeks before she died,
Diana arrived in Bosnia.

643
00:40:51,040 --> 00:40:54,170
The country had been torn apart
by a brutal civil war.

644
00:40:57,000 --> 00:41:00,090
With a million landmines
still lurking underground,

645
00:41:00,110 --> 00:41:03,020
it was one of the most dangerous
places on Earth.

646
00:41:05,040 --> 00:41:09,090
Diana's guides in Bosnia were
two committed landmine activists.

647
00:41:11,200 --> 00:41:14,030
JERRY: The willingness
to take such a crazy risk

648
00:41:14,050 --> 00:41:17,160
on these two American,
you know, legless cowboys -

649
00:41:17,180 --> 00:41:20,030
we have one leg between both of us -

650
00:41:20,050 --> 00:41:24,070
who didn't have, you know,
two shekels to rub together
in Bosnia...

651
00:41:24,090 --> 00:41:26,160
I wouldn't have recommended
that she go with us.

652
00:41:27,230 --> 00:41:29,150
But she chose it.

653
00:41:30,230 --> 00:41:35,130
I wasn't to tell anyone
about the upcoming visit to Bosnia,

654
00:41:35,150 --> 00:41:38,230
not even the Embassy, not even
the ambassadors. No-one would know.

655
00:41:41,010 --> 00:41:44,060
KEN: It was not an easy trip.
It was rigorous.

656
00:41:44,080 --> 00:41:48,020
It was in a depressing environment
in the post-conflict area of Bosnia.

657
00:41:49,110 --> 00:41:53,080
And she was, morning to night,
visiting survivors.

658
00:41:55,200 --> 00:41:58,150
Most people
want to get away from pain,

659
00:41:58,170 --> 00:42:03,010
they can't listen to pain,
they can't be fully present
in the presence of pain,

660
00:42:03,030 --> 00:42:05,040
and the Princess of Wales
could be there.

661
00:42:06,220 --> 00:42:08,140
While she was in Bosnia,

662
00:42:08,160 --> 00:42:11,160
Diana met some of
the younger victims of the conflict,

663
00:42:11,180 --> 00:42:13,200
like 12-year-old Zarko,

664
00:42:13,220 --> 00:42:17,030
who'd lost his leg
after stepping on a landmine.

665
00:42:17,050 --> 00:42:21,040
They keep me on my toes.
They are quite naughty.

666
00:42:21,090 --> 00:42:23,090
(SPEAKING OWN LANGUAGE)

667
00:42:52,060 --> 00:42:55,090
Malic was 15 when he met Diana.

668
00:42:55,110 --> 00:42:58,130
He'd also lost his leg
after stepping on a landmine.

669
00:43:01,180 --> 00:43:03,230
(SPEAKING OWN LANGUAGE)

670
00:44:16,110 --> 00:44:19,190
Diana's Bosnian visit
was part of a wider campaign.

671
00:44:21,000 --> 00:44:25,030
Behind the scenes, she was pushing
for a global landmine ban.

672
00:44:26,160 --> 00:44:30,120
About a month ago, I found
a whole series of letters,

673
00:44:30,140 --> 00:44:34,020
er, letters that she was
supposed to top and tail

674
00:44:34,040 --> 00:44:38,050
that were, er, dated 31st August.
They were sitting on her desk here.

675
00:44:39,210 --> 00:44:41,210
She knew exactly
what needed to be done.

676
00:44:41,230 --> 00:44:44,070
She was writing letters
to certain people to say,

677
00:44:44,090 --> 00:44:48,230
"Right, this is what needs to happen
in order for this whole, sort of,
tidal wave to change."

678
00:44:49,000 --> 00:44:51,000
And it's only recently,
over the years,

679
00:44:51,020 --> 00:44:53,000
that I've actually really understood

680
00:44:53,020 --> 00:44:55,060
the effect that she was having
in those areas,

681
00:44:55,080 --> 00:44:57,120
and on an international scale
as well.

682
00:44:59,050 --> 00:45:01,220
Three months
after Diana's visit to Bosnia,

683
00:45:01,240 --> 00:45:06,210
an international treaty was signed
outlawing landmines.

684
00:45:06,230 --> 00:45:09,200
It was perhaps
her greatest achievement.

685
00:45:10,240 --> 00:45:13,240
She had the ability to
literally change

686
00:45:14,010 --> 00:45:17,000
a mindset of
millions upon millions of people.

687
00:45:23,070 --> 00:45:25,210
(MAN LAUGHS) Hi, guys.
MAN: It's a leprechaun.

688
00:45:25,230 --> 00:45:29,090
(LAUGHING) You look like
naughty schoolchildren.

689
00:45:29,110 --> 00:45:32,180
Hi. Ken Redford. Nice to meet you.
Very nice to meet you.

690
00:45:32,200 --> 00:45:37,040
Prince Harry has invited
Ken, Jerry, Zarko and Malic

691
00:45:37,060 --> 00:45:41,200
to Kensington Palace
to share their memories
of Diana's Bosnian visit.

692
00:45:41,220 --> 00:45:45,240
So, you guys... I mean, this was,
this was it, 20 years ago.

693
00:45:46,010 --> 00:45:48,140
This is a reunion.
You both still look the same...

694
00:45:48,160 --> 00:45:50,130
(ALL LAUGHING) ..ish.

695
00:45:50,150 --> 00:45:53,210
You maybe have a little bit
less hair.

696
00:45:53,230 --> 00:45:56,190
You guys were the...almost
the last people to see my mother.

697
00:45:56,210 --> 00:45:59,170
Well, you saw my mother
more recently than I did, I guess.

698
00:45:59,190 --> 00:46:02,100
Was it quite strange
for the two of you to have a...

699
00:46:02,120 --> 00:46:04,230
to have a Princess
like that come and...

700
00:46:05,000 --> 00:46:07,050
to come and show
an interest in your lives

701
00:46:07,070 --> 00:46:11,080
and...and...and within Bosnia,
the landmine issue?

702
00:46:11,100 --> 00:46:13,190
(SPEAKING OWN LANGUAGE)

703
00:46:13,210 --> 00:46:17,140
She was the only light
at the end of the tunnel for us.

704
00:46:21,160 --> 00:46:25,220
TRANSLATOR: I remember her sentence,
er, before she left.

705
00:46:27,140 --> 00:46:32,000
She said, "You are not
going to be forgotten."

706
00:46:32,020 --> 00:46:35,080
Mm. And that was important to him.

707
00:46:35,100 --> 00:46:37,160
And that stuck
in your head for ever?

708
00:46:37,180 --> 00:46:39,230
(TRANSLATES)

709
00:46:42,110 --> 00:46:46,080
Whenever I had hard times,
I remember that sentence.

710
00:46:48,220 --> 00:46:52,040
On the 20th anniversary
of Diana's visit to Bosnia,

711
00:46:52,060 --> 00:46:56,010
Prince Harry is finishing the work
his mother began.

712
00:46:56,030 --> 00:47:01,060
He's launching a new campaign to
destroy every remaining landmine.

713
00:47:01,080 --> 00:47:05,030
The attention my mother brought to
this issue wasn't about politics,

714
00:47:05,050 --> 00:47:06,240
it was about people.
715
00:47:07,010 --> 00:47:09,180
When my mother said goodbye
to Zarko that August,

716
00:47:09,200 --> 00:47:12,100
just weeks before
her untimely death...

717
00:47:13,220 --> 00:47:17,010
..she told him
he would not be forgotten.

718
00:47:17,030 --> 00:47:22,070
Please help me keep her word
to Zarko and Malic,

719
00:47:22,090 --> 00:47:25,080
and other people like them
throughout the world,

720
00:47:25,100 --> 00:47:29,080
who still need us to finish the job.
Thank you.

721
00:47:52,060 --> 00:47:54,240
During August 1997,

722
00:47:55,010 --> 00:47:56,240
Prince William and Prince Harry

723
00:47:57,010 --> 00:47:59,130
were enjoying summer
in the Scottish highlands.

724
00:48:02,230 --> 00:48:06,140
While their mother was away,
she constantly kept in touch.

725
00:48:09,030 --> 00:48:12,240
WILLIAM: Her very last memory that
I have is a phone call at Balmoral.

726
00:48:14,160 --> 00:48:18,050
At the time,
Harry and I were running around,
minding our own business,
727
00:48:18,070 --> 00:48:20,200
playing with our cousins
and having a very good time.

728
00:48:20,220 --> 00:48:24,080
As a kid, I never enjoyed speaking
to my parents on the phone,

729
00:48:24,100 --> 00:48:27,040
erm, and we spent far too much time
speaking on the phone

730
00:48:27,060 --> 00:48:29,050
rather than speaking to each other,

731
00:48:29,070 --> 00:48:31,110
because of
just the way the situation was.

732
00:48:31,130 --> 00:48:35,190
And the phone rang, and off he went
to go and speak to her, sort of,
for five minutes.

733
00:48:35,210 --> 00:48:39,030
I think Harry and I were just in
a desperate rush to say goodbye,

734
00:48:39,050 --> 00:48:41,200
you know, "See you later,"
and we're gonna go off, and...

735
00:48:41,220 --> 00:48:44,060
if I'd known now, obviously,
what was gonna happen,

736
00:48:44,080 --> 00:48:47,060
I wouldn't have been so blase
about it and everything else.

737
00:48:47,080 --> 00:48:51,140
But, erm, that phone call sticks
in my mind quite, quite heavily.

738
00:48:51,160 --> 00:48:54,180
MAN: Do you remember what she said?
I do. I do.

739
00:48:57,220 --> 00:49:00,100
And then "Harry, Harry,
Mummy's on the phone."

740
00:49:00,120 --> 00:49:03,200
Right, my turn, off I go, you know,
pick up the phone and...

741
00:49:03,220 --> 00:49:07,080
and, you know, and it was...
and it was her speaking from...
from Paris.

742
00:49:07,100 --> 00:49:09,190
And, you know, she...

743
00:49:09,210 --> 00:49:13,160
I can't really necessarily remember
what I said, but all I do remember

744
00:49:13,180 --> 00:49:18,040
is probably, you know,
regretting for the rest of my life
how short the phone call was.

745
00:49:18,060 --> 00:49:21,190
If I'd known that
that was the last time
I was gonna speak to my mother,

746
00:49:21,210 --> 00:49:25,120
the things that I would...
the things I would have said to her.

747
00:49:25,140 --> 00:49:27,220
Looking back on it now,
it's incredibly hard.

748
00:49:29,220 --> 00:49:32,160
I have to sort of deal with that
for the rest of my life.

749
00:49:32,180 --> 00:49:36,060
Not knowing that that was
the last time I was gonna
speak to my mum,
750
00:49:36,080 --> 00:49:38,190
and how differently
that conversation would...

751
00:49:38,210 --> 00:49:42,020
would have panned out if I'd had
even the slightest inkling

752
00:49:42,040 --> 00:49:46,000
that that was, you know...
that her life was going to be taken
that night.

753
00:49:47,040 --> 00:49:49,040
(SIREN WAILING)

754
00:49:50,180 --> 00:49:54,160
REPORTER 1: The Princess was
taken to intensive care
following a car crash.

755
00:49:54,180 --> 00:49:58,230
REPORTER 2: The press association
announced with a newsflash at 4:41

756
00:49:59,000 --> 00:50:01,140
that Diana, Princess of Wales,
has died.

757
00:50:01,160 --> 00:50:03,170
According to British sources...

758
00:50:17,090 --> 00:50:20,150
VICTOR: The strangest thing
was the thousands of people,

759
00:50:20,170 --> 00:50:23,030
hundreds of thousands of people,

760
00:50:23,050 --> 00:50:27,110
that spontaneously gathered
in central London.

761
00:50:29,240 --> 00:50:31,170
I've never seen anything like it,
762
00:50:31,190 --> 00:50:33,220
and I don't expect
to see anything like it.

763
00:50:36,120 --> 00:50:40,180
People wanted to actually
physically be near her.

764
00:50:44,220 --> 00:50:47,030
And I think that was because

765
00:50:47,050 --> 00:50:50,120
her humanity spoke to
their humanity,

766
00:50:50,140 --> 00:50:52,190
regardless of...of

767
00:50:52,210 --> 00:50:57,060
the difference in class,
the difference in life experience.

768
00:50:57,080 --> 00:50:59,170
That they saw
something of themselves in her.

769
00:51:05,210 --> 00:51:08,050
HARRY: It was very,
very strange after her death,

770
00:51:08,070 --> 00:51:11,160
you know, the sort of...
the outpouring of love and emotion

771
00:51:11,180 --> 00:51:14,030
from so many people
that had never even met her.

772
00:51:14,050 --> 00:51:18,010
And there was
William and I walking around
Kensington Palace Gardens here,

773
00:51:18,030 --> 00:51:22,000
and the sea of flowers
all the way from the Palace gates
774
00:51:22,020 --> 00:51:24,220
all the way back
to Kensington High Street.

775
00:51:29,000 --> 00:51:31,040
And I was thinking to myself,

776
00:51:31,060 --> 00:51:34,190
"How is it that so many people that
never met this woman, my mother,

777
00:51:34,210 --> 00:51:37,210
can be crying
and showing more emotion

778
00:51:37,230 --> 00:51:39,230
than I actually am feeling?"

779
00:51:42,110 --> 00:51:46,050
WILLIAM: There's nothing like it
in the world, there really isn't.

780
00:51:46,070 --> 00:51:48,040
It's completely and utterly...

781
00:51:48,060 --> 00:51:50,190
It's like an earthquake's
just run through the house

782
00:51:50,210 --> 00:51:52,160
and through your life
and everything.

783
00:51:52,180 --> 00:51:56,190
It's just... It's...
Your mind is completely split.

784
00:51:56,210 --> 00:52:00,080
Erm, and it took me a while
to actually... For it to sink in.

785
00:52:26,220 --> 00:52:29,230
Prince William was 15 years old
when his mother died.

786
00:52:32,130 --> 00:52:34,150
Prince Harry was only 12.

787
00:52:38,090 --> 00:52:40,110
You know,
losing someone so close to you

788
00:52:40,130 --> 00:52:44,050
is utterly devastating,
especially at that age.

789
00:52:47,220 --> 00:52:51,030
I think it sort of really
spins you out.

790
00:52:52,120 --> 00:52:54,050
You don't quite know where you are,

791
00:52:54,070 --> 00:52:56,130
what you're doing
and what's going on.

792
00:53:19,040 --> 00:53:21,070
The family came together, erm,

793
00:53:21,090 --> 00:53:24,120
and Harry and I tried to talk
as best we could about it, but...

794
00:53:24,140 --> 00:53:27,070
being so small at that age,
it's very difficult to...

795
00:53:27,090 --> 00:53:31,080
to communicate
or understand your feelings.
It's very complicated.

796
00:53:36,010 --> 00:53:38,230
After the service
in Westminster Abbey,

797
00:53:39,000 --> 00:53:42,100
Diana's body was taken
to her family home at Althorp.

798
00:53:45,220 --> 00:53:49,010
There, on an island
in the middle of Round Oval Lake,

799
00:53:49,030 --> 00:53:50,230
she was laid to rest.

800
00:54:07,230 --> 00:54:12,070
The first time I cried was at
the funeral on the...on the island.

801
00:54:12,090 --> 00:54:16,030
And probably, like...
and only since then maybe once.

802
00:54:16,050 --> 00:54:18,050
So there's, you know,
there's a lot of...

803
00:54:18,070 --> 00:54:22,050
there's a lot of grief
that still needs to be,
erm, to be let out.

804
00:54:40,070 --> 00:54:42,140
Slowly you try
and rebuild your life

805
00:54:42,160 --> 00:54:45,030
and you try and understand
what's happened, and...

806
00:54:45,050 --> 00:54:47,060
I kept saying to myself that,
you know,

807
00:54:47,080 --> 00:54:49,100
my mother would
not want me to be upset,

808
00:54:49,120 --> 00:54:52,170
she'd not want me to be down,
she'd not want me to be like this.

809
00:54:52,190 --> 00:54:55,010
Keeping yourself...
I kept myself busy, as well,

810
00:54:55,030 --> 00:54:58,080
which is good and bad sometimes,
but allows you to, kind of,

811
00:54:58,100 --> 00:55:00,130
get through
that initial shock phase.

812
00:55:01,170 --> 00:55:04,070
Erm, and to the point where I'd say,

813
00:55:04,090 --> 00:55:06,180
you know,
we're talking as much as, maybe,

814
00:55:06,200 --> 00:55:08,120
five to seven years afterwards...

815
00:55:11,190 --> 00:55:14,120
I was so young,
I grew up sort of

816
00:55:14,140 --> 00:55:16,170
thinking that not having a mum
was normal.

817
00:55:18,040 --> 00:55:19,240
I think it was a classic case of,

818
00:55:20,010 --> 00:55:22,120
"Don't let yourself
think about your mum

819
00:55:22,140 --> 00:55:26,240
and the grief and the hurt
that comes with it,

820
00:55:27,010 --> 00:55:29,010
because it's never
gonna bring her back

821
00:55:29,030 --> 00:55:31,190
and it's only gonna make you...
make you more sad."

822
00:55:36,100 --> 00:55:38,150
People deal with grief
in different ways...
823
00:55:39,180 --> 00:55:41,130
..and my way of
dealing with it was...

824
00:55:41,150 --> 00:55:44,010
was by, basically,
shutting it out, locking it out.

825
00:55:47,010 --> 00:55:49,020
The ten years that I was
in the Army,

826
00:55:49,040 --> 00:55:51,040
I just sort of dug my head
in the sand

827
00:55:51,060 --> 00:55:53,070
and was just...
It was just white noise.

828
00:55:53,090 --> 00:55:57,100
And I went through a whole period
of having to try and sort my...
sort myself out.

829
00:56:02,030 --> 00:56:03,180
My heart goes out to
all the people

830
00:56:03,200 --> 00:56:06,000
who've lost all their loved ones
in the world.

831
00:56:06,020 --> 00:56:08,240
You know, it does connect you.
It's a very sad club...

832
00:56:09,010 --> 00:56:11,060
(CHUCKLES) ..you don't
want to be a member of.

833
00:56:11,080 --> 00:56:14,160
But, erm, you do all have
a shared...a shared sort of pain

834
00:56:14,180 --> 00:56:19,150
that you can immediately understand
and see in anyone
when you meet them.

835
00:56:24,120 --> 00:56:27,110
Talking about the loss
of parents or children

836
00:56:27,130 --> 00:56:29,150
is one of the last great taboos.

837
00:56:31,000 --> 00:56:34,100
But poignantly,
in the years before she died,

838
00:56:34,120 --> 00:56:38,140
Diana became one of
the first public figures
to engage with these issues

839
00:56:38,160 --> 00:56:41,200
when one of her best friends
launched a bereavement charity.

840
00:56:44,040 --> 00:56:47,090
JULIA: When Child Bereavement UK
was founded,

841
00:56:47,110 --> 00:56:50,010
Diana, as an act of friendship,

842
00:56:50,030 --> 00:56:54,020
she did many things
that really supported me personally.

843
00:56:56,030 --> 00:56:57,220
Good afternoon.

844
00:56:57,240 --> 00:57:00,210
I hadn't made many speeches,
I was really nervous,

845
00:57:00,230 --> 00:57:03,110
and so she helped me
with my speech.

846
00:57:03,130 --> 00:57:06,060
The Child Bereavement Trust
will address problems

847
00:57:06,080 --> 00:57:08,040
that affect many people's lives.

848
00:57:08,060 --> 00:57:10,240
And she came to our launch.

849
00:57:11,010 --> 00:57:14,100
And, of course, it meant we were
in every newspaper, on the news.

850
00:57:14,120 --> 00:57:17,150
And it gave us the best possible
launch we could ever have had.

851
00:57:18,210 --> 00:57:22,190
She had a very natural
gift of empathy.

852
00:57:22,210 --> 00:57:26,200
Just by looking at someone,
she'd have an idea of
what they were feeling.

853
00:57:26,220 --> 00:57:29,100
And, actually, I see that
with the Duke of Cambridge.

854
00:57:32,080 --> 00:57:35,230
He has a depth of understanding
through his own experience

855
00:57:36,000 --> 00:57:38,000
that connects with other people.

856
00:57:39,230 --> 00:57:43,150
Prince William has continued
his mother's relationship
with the charity,

857
00:57:43,170 --> 00:57:46,130
becoming Patron
of Child Bereavement UK.

858
00:57:46,150 --> 00:57:48,240
I strongly believe that
everyone wants to help,

859
00:57:49,010 --> 00:57:50,120
they just don't know how to.

860
00:57:50,140 --> 00:57:53,060
And they usually end up
stumbling a bit and then

861
00:57:53,080 --> 00:57:56,150
just staying quiet,
which is sometimes
the worst thing you can do.

862
00:57:56,170 --> 00:57:59,240
I was pregnant
with our second daughter,

863
00:58:00,010 --> 00:58:03,020
erm, and I went to a routine
38-week antenatal appointment

864
00:58:03,040 --> 00:58:07,060
erm, and, erm,
they found no heartbeat. Erm...

865
00:58:07,080 --> 00:58:10,220
Gosh, sorry. No, don't worry.
Already. (LAUGHS)

866
00:58:10,240 --> 00:58:13,130
Emily's baby Abbie was stillborn.

867
00:58:15,130 --> 00:58:18,160
John's daughter Rosie
died when she was 19.

868
00:58:19,180 --> 00:58:22,150
At the moment, we're talking about

869
00:58:22,170 --> 00:58:25,080
what do we do with Rosie's ashes?
We've still got those.

870
00:58:25,100 --> 00:58:27,150
It's hard to totally
let go as well, isn't it?

871
00:58:27,170 --> 00:58:29,140
It's very hard to let go.

872
00:58:29,160 --> 00:58:32,070
I always think that
how you come out of a bereavement,

873
00:58:32,090 --> 00:58:34,170
how you come out of grief
is a defining moment. Yes.

874
00:58:34,190 --> 00:58:37,240
It doesn't go away.
It never goes away. No.
You have to deal with it.

875
00:58:38,010 --> 00:58:41,000
Yeah, you make it a part
of your life in a way that's right

876
00:58:41,020 --> 00:58:44,010
and good and the best way
that you can. Absolutely. Yeah.

877
00:58:44,030 --> 00:58:46,090
KATE: John and Emily,
thank you so much.

878
00:58:46,110 --> 00:58:48,130
Thank you.
It's really appreciated.

879
00:58:48,150 --> 00:58:52,130
And it's so brave to be as open
and as articulate as you are.

880
00:58:52,150 --> 00:58:55,010
Keep the memories alive,
that's the thing, isn't it?

881
00:58:55,030 --> 00:58:57,040
Keep...keep the memories
alive. Yeah.

882
00:59:04,210 --> 00:59:07,190
On the 20th anniversary
of Diana's death,

883
00:59:07,210 --> 00:59:11,080
a special garden has been
created at Kensington Palace

884
00:59:11,100 --> 00:59:13,210
to celebrate her life and legacy.

885
00:59:15,210 --> 00:59:20,030
Graham Dillamore was a young gardener
when he began working for Diana.

886
00:59:21,060 --> 00:59:23,070
GRAHAM: We're all very lucky to, er,

887
00:59:23,090 --> 00:59:26,240
to know her, work with her
and be here at that time.

888
00:59:28,150 --> 00:59:31,030
For me, personally,

889
00:59:31,050 --> 00:59:34,000
this is where
I'll always remember her.

890
00:59:35,130 --> 00:59:38,120
We were looking
at images of Diana, and

891
00:59:38,140 --> 00:59:41,120
the whites and creams
and those pastel shades seemed to

892
00:59:41,140 --> 00:59:43,200
sort of jump out at us a bit
on the page.

893
00:59:43,220 --> 00:59:47,110
And we thought we could maybe
develop a scheme that could, er,

894
00:59:47,130 --> 00:59:50,080
that could capture that
and would look really, really nice.
895
00:59:52,100 --> 00:59:54,190
And they've got taller
than I thought...

896
00:59:54,210 --> 00:59:58,010
You can see we've got the foxgloves
coming into flower now,

897
00:59:58,030 --> 00:59:59,240
which are wonderful.

898
01:00:00,010 --> 01:00:02,150
And we're planting
these gorgeous white lilies.

899
01:00:02,170 --> 01:00:08,010
And then we've got these super,
fantastic kind of creamy roses.

900
01:00:12,220 --> 01:00:15,020
Seeing the two boys,
when they were little,

901
01:00:15,040 --> 01:00:17,170
in the private garden
throwing a rugby ball around

902
01:00:17,190 --> 01:00:21,170
or kicking a football into
the roses, it was great to see.

903
01:00:21,190 --> 01:00:24,200
And it reminded me of my own garden
at home with my kids.

904
01:00:26,020 --> 01:00:29,200
I'll always look back on those days
with really great, happy memories.

905
01:00:34,220 --> 01:00:38,160
HARRY HERBERT: When you see
the boys, funnily enough,

906
01:00:38,180 --> 01:00:40,230
for me that brings her back.
907
01:00:42,000 --> 01:00:45,170
It makes me smile
when you turn on the telly

908
01:00:45,190 --> 01:00:49,030
and see that Harry's been
a bit wicked doing something.

909
01:00:49,050 --> 01:00:52,140
That's great, cos that's Diana.

910
01:00:52,160 --> 01:00:56,170
And you see,
you know, you see William's smile

911
01:00:56,190 --> 01:01:01,010
or you see the way that they react

912
01:01:01,030 --> 01:01:03,240
to people,

913
01:01:04,010 --> 01:01:06,110
and that's their mother.

914
01:01:11,050 --> 01:01:15,230
WILLIAM VAN STRAUBENZEE:
People used to say to me,
"Were you ever in love with Diana?"

915
01:01:16,000 --> 01:01:19,070
And my answer is, "Of course
I was in love with Diana.

916
01:01:19,090 --> 01:01:21,150
Everybody in the world
was in love with Diana."

917
01:01:21,170 --> 01:01:25,060
I mean, every person
of every age group

918
01:01:25,080 --> 01:01:29,180
of any sex or denomination
or anything that knew of her

919
01:01:29,200 --> 01:01:31,200
was in love with her.

920
01:01:33,210 --> 01:01:36,180
She was just
an extraordinary person.

921
01:01:49,190 --> 01:01:52,040
In the years since Diana died,

922
01:01:52,060 --> 01:01:54,140
two of her grandchildren
have been born.

923
01:01:56,180 --> 01:02:00,160
DIRECTOR: How do you keep her memory
alive for your children?

924
01:02:02,200 --> 01:02:06,040
I think constantly talking
about Granny Diana. (CHUCKLES)

925
01:02:06,060 --> 01:02:09,150
Erm, so we've got more photos up
around the house now of her,

926
01:02:09,170 --> 01:02:11,170
and we talk about her
a bit and stuff.

927
01:02:11,190 --> 01:02:14,100
It's hard because, obviously,
Catherine didn't know her,

928
01:02:14,120 --> 01:02:17,230
so she cannot really provide that...
that level of detail.

929
01:02:18,000 --> 01:02:21,000
So I do regularly, putting
George or Charlotte to bed,

930
01:02:21,020 --> 01:02:23,210
talk about her
and just try and remind them that

931
01:02:23,230 --> 01:02:26,140
there are two grandmothers,
there were two grandmothers

932
01:02:26,160 --> 01:02:28,240
in their lives,
and so it's important

933
01:02:29,010 --> 01:02:31,070
they know who she was
and that she existed.

934
01:02:33,240 --> 01:02:36,180
She'd be a nightmare grandmother,
absolute nightmare.

935
01:02:36,200 --> 01:02:40,100
She'd love the children to bits,
erm, but she'd be
an absolute nightmare.

936
01:02:40,120 --> 01:02:43,080
She'd come and go and she'd come in,
probably, at bath time,

937
01:02:43,100 --> 01:02:46,080
cause an amazing amount of scene,
bubbles everywhere,

938
01:02:46,100 --> 01:02:49,120
bathwater all over the place,
and...and then leave.

939
01:02:55,180 --> 01:02:59,060
I wanna make as much time and effort
with Charlotte and George as I can

940
01:02:59,080 --> 01:03:03,060
because I realise that
these early years, particularly,
are crucial for children,

941
01:03:03,080 --> 01:03:06,070
erm, having seen, you know,
what she did for us.

942
01:03:12,070 --> 01:03:15,020
I found these ones here,
which I thought was quite sweet.
943
01:03:15,040 --> 01:03:17,230
Believe it or not, you and I are
both in this photograph.

944
01:03:18,000 --> 01:03:22,050
Right. (LAUGHS) You're in the tummy.
Oh, nice. Yeah, exactly.

945
01:03:22,070 --> 01:03:24,230
No, she wrote on it saying,
"W Harry." It's quite funny.

946
01:03:25,000 --> 01:03:28,030
I mean, you potentially
look excited that you've got a...

947
01:03:28,050 --> 01:03:30,070
at that point,
a brother or sister coming.

948
01:03:30,090 --> 01:03:33,170
I think I was looking forward to
beating you up, maybe you're right.

949
01:03:33,190 --> 01:03:35,220
I thought that was
quite a funny photograph,

950
01:03:35,240 --> 01:03:38,160
it was quite sweet.
She seems happy there as well.

951
01:03:40,060 --> 01:03:43,060
Time spent with her,
the feeling of

952
01:03:43,080 --> 01:03:47,000
having her around and being loved
as a family or as a son,

953
01:03:47,020 --> 01:03:49,220
I think those are the most precious,
special memories to me.

954
01:03:52,190 --> 01:03:55,200
And it has been hard
and it will continue to be hard.
955
01:03:55,220 --> 01:03:58,000
There's not a day
that William and I don't wish

956
01:03:58,020 --> 01:04:00,180
that she was...we don't wish
that she was still around,

957
01:04:00,200 --> 01:04:03,080
and we wonder what kind of a mother
she would be now,

958
01:04:03,100 --> 01:04:05,140
and what kind of a public role
she would have,

959
01:04:05,160 --> 01:04:07,240
and what a difference
she would be making.

960
01:04:08,010 --> 01:04:09,160
I think she'd be proud that

961
01:04:09,180 --> 01:04:13,030
Harry and I have managed to come
through everything that's happened,

962
01:04:13,050 --> 01:04:16,230
having lost her, and that gives me

963
01:04:17,000 --> 01:04:19,020
positivity and strength
to know that I can...

964
01:04:19,040 --> 01:04:21,090
I can face anything
the world can throw at me.

965
01:04:23,010 --> 01:04:25,110
We felt, you know,
incredibly loved, Harry and I,

966
01:04:25,130 --> 01:04:29,010
erm, and I'm very grateful that
that love still...
967
01:04:29,030 --> 01:04:31,030
still feels there, even 20 years on.

968
01:04:31,050 --> 01:04:33,130
And I think that's
a huge credit to her, that I...

969
01:04:33,150 --> 01:04:35,150
I can...I can still feel that now.

970
01:04:44,240 --> 01:04:46,240
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