Professional Documents
Culture Documents
Assignment 3
1. Describe how you gather the information required when establishing the client’s complex
lending requirements?
In
answeri
ng this
questio
n you
should
refer to:
Explan
ation of
the
services
provide
d to the
client
Listeni
ng and
questio
ning
techniq
ues you
employ
Your
use of
languag
e
appropr
iate to
any
cultural differences
Your interpersonal skills and how you would deal with any emotive issues sensitively
Your provision of appropriate contact with client throughout the complex broking process
2. Describe how you record and document your interaction with clients?
Procedures that are established for critical implementation, timing and priorities
How you access and use appropriate specialist software, organisational templates, spreadsheets
and databases
How your recommendations and loan structures, as presented to clients, are documented
according to organisation guidelines and procedures
3. Describe how you research and consider complex broking solutions based on the clients’
needs?
How special or complex features of a client's situation and objectives are discussed, reviewed
and clarified
Research into loan structures or options including those which are new or non standard
In what conditions would the broker need to refer clients to a Tier One advisor (eg. financial
advisor or accountant)
How possible loan structure or options are analysed, modeled, prioritised, and measured
The process used to reject inappropriate options including checks to ensure compliance with
relevant acts
Assessment of options to successfully achieve the client’s objectives How you liaise with others,
share information, listen and understand
4. Describe and/or provide evidence of how you identify and manage risk when dealing
with clients with complex loan requirements?
In answering this question you must consider:
Risk evaluation criteria eg undertaking risk categorisation and determining the level of risk
Communication of the aspects of the valuation result/s to clients Discussion on the issues around
an adverse valuation Establishment of the probability of risk including the severity and/or impact
How would you as a professional in the industry ensure that you comply with industry and
government requirements and professional codes of practice?
How would you read and interpret organisational and industry information?
5. Provide an example of how you present the loan options to the client, including an
explanation of why you chose that option or options. This also must state the name of the
lender and an explanation of why you chose that lender.
In answering this question you must consider: how you guide the client through options
including:
Fees charges and commissions inclusive of any fees paid by the lender directly to the
broker
How would you explain to the client the lender conditions as they comply with relevant
legislation, regulatory guidelines, industry sector compliance requirements and the lenders policy
Consultation required with other financial services professionals (eg. accountants, lawyers,
financial planners, valuers, etc.)
Confirmation that the client understands the options presented and any concerns are addressed
Consider:
In your answer you should also refer to your ability to: Identify and respond appropriately to
client concerns Exercise restraint when dealing with clients in conflict situations