1) Consumer Name:…………………………………………………………..

(Not Mandatory)

2) Age: (Give Tick)

20-30
30-40
40-50
50-60
60 and above

3) In general, what do you feel about digital banking as a new system of delivering banking
services?
o Vital
o desirable
o Essential
o Cannot say exactly
4) Which of the following digital banking services are you receiving from your bank?
o ATM banking
o Telephone banking
o Debit cards
o Credit cards
o Mobile banking
o Internet banking
o Electronic transfer
5) 4) How frequently do you use digital banking?
o Daily
o Weekly
o Monthly
6) why do you think it is important to adopt digital banking services?
o Faster than traditional banking
o More profitable than traditional banking
o More cheaper than traditional banking services
o There is high degree of convenience in digital banking as customers can access the
banking services from anywhere.
7) Which one(s) among the digital banking services you have personally adopted?
o ATM
o Internet banking
o Debit card
 o Credit card
o Mobile banking

8) Rank the following channels from most preferred to less preferred in numerical number 1
to 5.
1. ATM/Debit cards
2. Home/office/pc banking
3. Branch(face to face) banking
4. Telephone banking
5. Mobile banking
9)I am happy with the security measures of digital banking

10) I am happy with the different platform of digital banking

11) 10) I am happy with response that I got from the bank when I face any problem in digital
banking
12) I don’t face any problem in performing the digital banking
13) I don’t face any problem in performing the digital banking activities from anywhere
anytime
14) Digital banking is saving my huge time
15) Is it true that digital banking services have not been adopted by many customers?
16) What are the possible reasons why digital banking services have not been adopted by
many customers?
o Most of the customers are not aware of digital banking services provided by their
banks.
o Security concern is the most dishearten factor in using digital banking services.
o Lack of knowledge in information technology and
o Age.