Professional Documents
Culture Documents
Department of Justice
Office of Community Oriented Policing Services
by
Diane Zahm
www.cops.usdoj.gov
Center for Problem-Oriented Policing
Got a Problem? We’ve got answers!
Designed for police and those who work with them to address
community problems, www.popcenter.org is a great resource in
problem-oriented policing.
Diane Zahm
www.cops.usdoj.gov
ISBN: 1-932582-81-9
August 2007
About the Problem-Solving Tools Series
Acknowledgments
contents
About the Problem-Solving Tools Series .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Acknowledgments.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Introduction.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Appendix A:
Using CPTED for Problem-Solving at a Building or Facility.. . . . . . . . . . . . . . . . . . . . . 45
Appendix B:
Using CPTED for Problem-Solving in Multifamily Housing.. . . . . . . . . . . . . . . . . . . . . 49
Appendix C:
Using CPTED for Neighborhood Problem-Solving .. . . . . . . . . . . . . . . . . . . . . . . . . . . 53
vi Using Crime Prevention Through Environmental Design in Problem-Solving
References .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Recommended Readings .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Introduction
Case #1
Case #2
Case #3
Ronald Clarke
Examples:
Examples:
Randy Atlas
Examples:
4. Meet with stakeholders to clarify the problem and to define the goals and
objectives for the process.
ANALYSIS 5. Collect and analyze data and information about the problem.
6. Evaluate any connections or relationships between the problem(s), and
environmental conditions.
§ In A Manual for Crime Prevention Through Planning and Design, Kruger, Landman, and Liebermann (2001) suggest a
plan based on (1) urgency or need; (2) the likelihood for success; (3) the potential for positive impacts in other areas;
(4) cost; and (5) resource availability.
15 Using Crime Prevention Through Environmental Design in Problem
Defining
Solving
and Understanding the Problem 15
Source(s), Availability
Examples of Information Collected: Rationale
and Responsibility
calls for service Analysis of calls for service and Crime data is collected and maintained
reported crime: crime incidents gives greater by the police agency (records division or
total crime clarity to the problem and also crime analysis unit) or by the locality’s
crime rate some direction with regard to management information systems
crime type the other types of data and department.
information that will need to be
crime trends collected. Crime mapping and geographic
Crime Data spatial distribution: information systems (GIS) may be the
crime location(s) responsibility of the police agency, or may
“hot spots” be handled by another department, e.g.,
planning, engineering, or utilities.
temporal distribution:
times of day
days of the week
seasonal changes
MO (modus operandi, or how the
crimes are carried out):
Using Crime Prevention Through Environmental Design in Problem-Solving
target characteristics
victim characteristics
offender characteristics
age and gender Community characteristics Population demographics are available
race and ethnicity are helpful for thinking about through the U.S. Census (see www.census.gov),
Population family or household size and routines and activities and the which is regularly updated for larger localities
Characteristics composition potential for victimization. They through the American Community Survey.
family or household income may also suggest a focus for crime Smaller communities or neighborhoods must
prevention programs or other be updated using surveys unless another
interventions. agency has already undertaken this work.
neighborhood association/ Community organizations and Locating complete lists for community
homeowners’ association local institutions play several roles associations and nonprofit organizations is
block watch/neighborhood watch related to the problem-solving often difficult; however, several opportunities
group process and the implementation are available. The neighborhood planning
churches, clubs, public/private of crime prevention through unit should maintain a list of neighborhood
schools, hospitals, community environmental design strategies: associations, and the police agency should
centers or other neighborhood- have information about Neighborhood Watch
Institutional based institutions • they represent stakeholders, groups in the community. Information about
and local development corporations and may be able to gather input community centers and other institutions
Organizational and other nonprofits engaged in from individuals who would may be found through an Information and
Relationships work in the neighborhood otherwise be unavailable Referral Service or an online locator (e.g.,
• they have access to data and www.GuideStar.org). Other options include
information the local interfaith council or ministerial
• their members and/or staff may association, a volunteer center, or the social
be able to assist with surveys services department.
and interviews
• the institutional facilities can
serve as sites for meetings
• they may have resources to
commit to solving the problem.
Defining and Understanding the Problem
19
Source(s), Availability
Examples of Information Collected: Rationale
20
and Responsibility
land use: The mix of uses determines the Information on existing land use and
type and mix of land uses kinds of activities that take place future development is the responsibility of
# residential buildings/dwelling in a building/site/area, when the planning department (comprehensive
units and where they happen, and planning unit, long-range planning, zoning
# office/commercial buildings/ who participates in them. administration, development review).
spaces or total square feet of
leasable space Items such as housing condition Property data is housed with the assessor.
# businesses by business type or turnover do not cause Some statistics, such as turnover or average
major facilities, landmarks or problems, but are symptoms rent, may be gathered from real estate
attractions, e.g., parks, schools or outcomes of issues. They advertisements or local agents. The U.S.
property ownership (public/ are indicators of reinvestment Census (www.census.gov) also collects data
private) or disinvestment in the on housing costs.
Land Use and neighborhood, or a general
natural resources and attractive
Development lack of care, and disrespect Business information may be handled
nuisances, e.g., lakes, rivers,
Patterns for property and community. by either the planning or economic
streams, rocks
development departments.
development rules and regulations
outlined in zoning, subdivision, Many localities now have online GIS
landscaping or other ordinances systems that include information on land
use, zoning, ownership, assessed value and
Using Crime Prevention Through Environmental Design in Problem-Solving
neighborhood complaints:
speeding
21
cruising
loitering
22
Source(s), Availability
Examples of Information Collected: Rationale
and Responsibility
define and explain the problem The purpose of interviews Interviews and surveys are generally
(real or perceived) and surveys is to gain insight undertaken by the individual tasked with the
into circumstances and problem-solving process, possibly with the
victimization:
conditions that are otherwise assistance of others engaged in the process,
reported
undocumented, for example, e.g., neighborhood residents. Additional
unreported
Resident/User unreported victimization and support may also be available through local
reasons for not reporting
Surveys or fear. colleges and universities. The survey process
fear:
Stakeholder can elicit information about when and where
where people are afraid
Interviews§ problems are occurring, and this may reduce
why people are afraid
the need for on-site observations.
schedules and activities during an
average day/week/month/season All require the development of, and training
on, data collection protocols to ensure
concerns, attitudes, opinions and validity and reliability.
suggestions about neighborhood
Using Crime Prevention Through Environmental Design in Problem-Solving
quality of life
§ Also refer to the Bureau of Justice Assistance (1993) monograph, A Police Guide to Surveying Citizens and Their Environment. Available at www.popcenter.org/
Library/RecommendedReadings/Surveying%20Citizens.pdf.
problem behaviors: Observations should reinforce
loitering the results of surveys and
vandalism and graffiti interviews (when the observed
public drinking activities are consistent with
drug sales or drug use reported behaviors), and
On-site gang activity should offer support for crime
Observations
statistics and other data and
legitimate play or other activities
documentation.
distribution of activities:
when activities are most likely
to occur
where activities take place
user characteristics:
age, gender, race/ethnicity
resident, owner, staff/employee,
patrons, invited visitors, others
consistency between reported
behaviors and observed activities
Defining and Understanding the Problem
23
24
Source(s), Availability
Examples of Information Collected: Rationale
and Responsibility
building and site characteristics: Audits and security surveys Depending on the location and the type of
floor plans provide details the other problem, police personnel (crime prevention
site design and layout sources of information do unit) may be able to train homeowners
ingress/egress, circulation and not, specifically with regard and business managers to perform their
parking to building or site conditions, own evaluations. Generally though, when a
Safety Audits plant materials and landscape target hardening and security security survey is warranted, this should be
and Security elements measures, etc. They also begin to handled by a knowledgeable professional.
Surveys lighting expose connections between the
crime prevention and security problem and staffing or policy.
measures:
locking systems and key control Security surveys may also reveal
lighting and illumination gaps or weaknesses in data
CCTV collection or data availability, and
security maintenance and repair therefore suggest that improved
emergency operations plans information should be one of
security policies and procedures the goals for the future.
operations:
staffing
activities and schedules
Using Crime Prevention Through Environmental Design in Problem-Solving
• criticality of need
• ease of implementation
• cost
• legality
• technical feasibility
• positive and negative externalities
• client or community support.
CPTED Stakeholders
Genesis Group
The last step in the problem-solving process is not a single § Goldstein (1990) and Eck and
step, but an on-going program of monitoring and evaluation. Spelman et al. (1987) include “the
Evaluation is an on-going activity because change sometimes problem has been successfully
removed from police consideration.”
occurs in small increments so that measurable improvements Because CPTED engages a variety
take a long time to emerge; because immediate change of organizations and agencies on a
may be an outcome of engagement in the process that problem-solving team — including
police officers — the problem
disappears over time as interest and attention wane; because may never actually be “removed”
the improvement plan is likely to include short-term projects from police consideration, even if
as well as long-term investments, and all of them must be it becomes the responsibility of
another team member.
evaluated; and because programs and strategies will need to
evolve as environmental conditions change.
The analysis row offers some detail on the kinds of data that
could and should be collected. In the first two cases (both of
which are about vandalism), maintenance reports rather than
crime reports are critical. Population data are not necessary
for the school case because this problem involves only the
high school students, faculty, staff, and administrators. The
two other cases consider user populations rather than the
more general community. Community involvement would
only be appropriate if these problems were spread over a
larger geographic area.
smoking, drinking and vandalism in tagging and graffiti at the back of nighttime ATM patron robberies
Problem a high school lavatory reported by an office center noted by property reported to police
custodial workers managers
• small group meetings (faculty • small group meetings (property • stakeholder interviews
group, student group, custodial management, tenants,
Process adjacent property owners, and
group), OR
Using Crime Prevention Through Environmental Design in Problem-Solving
Land Use and • N/A • adjacent land uses • adjacent land uses
Development • activity patterns and use • activity patterns and use
Patterns schedules schedules
• N/A • traffic volumes and travel • traffic volumes and travel patterns
patterns • pedestrian routes (sidewalks,
Traffic, • pedestrian routes (sidewalks, greenways, trails, and informal
Transportaion greenways, trails, and informal paths)
and Transit paths) • parking lots/garages and loading
Systems • parking lots/garages and loading facilities
ANALYSIS facilities • transit routes, stops, or transit
• transit routes, stops, or transit centers
centers
Resident or • custodial workers, students, faculty, • property management • victim interviews
User Surveys, and administrators interviews • corporate security interviews
Stakeholder • known and perceived problems • surveys of tenant businesses
Interviews • offender identification
• strategy recommendations
• building floor plan • building design • building design and any related
Safety • room/space assignments • site layout and landscaping corporate policies
Audits and • class, cafeteria, and sporting event (e.g., fencing), and relationship • ATM location and design
Security schedules to adjacent properties and • site layout, including relationship
Surveys • locking systems and CCTV nearby land uses to adjacent properties and nearby
• maintenance and repair policies • lighting and CCTV land uses
ANALYSIS and procedures • maintenance policies and • CCTV and lighting
• cafeteria policies and procedures procedures • security policies and procedures
• hallway monitoring policies and • hours of operation for tenant • hours of operation and staffing
procedures businesses
• student code of conduct
(application, enforcement,
consequences, etc.)
• close cafeteria and campus (no • perimeter fencing, removing • remove ATM completely, or move
one leaves), which requires access to the site it to another location (including
Opportunities changes to lunch schedules • graffiti-resistant paint/surface automobile access rather than
to Control • install lock on lavatory door treatment on problem areas walk-up)
Access • install barricade, removing access • change hours of operation and
to gym/sport area(s) availability of ATM
• install fence between ATM and
drive-through bank lanes
Using Crime Prevention Through Environmental Design in Problem-Solving
• change faculty monitoring • increase light levels • increase police patrol or hire private
Options for assignments • install CCTV security
Providing • install CCTV • trim or remove vegetation • increase lighting around the
RESPONSE • change lavatory design to improve • increase police patrol (through building, especially in the drive-
Opportunities
to See and Be visibility site as well as around site) through area
Seen • hire private security to patrol
• limit the area available for lunch • negotiate alternative use • N/A
outside the cafeteria strategies with neighboring
Opportunities • change lavatory available during property owners (e.g., “no
to Define lunch periods to one in an area readmittance” policy to keep
Ownership that is more easily supervised skaters inside the building)
and Use, and • immediately repair and • immediately repaint when
Encourage replacement of damaged fixtures, graffiti is installed
the etc.
Maintenance • consistently enforce school
of Territory policies and consequences for
policy violations
• there is no evidence of smoking, • there is no evidence of tagging • the robbery problem is
drinking, or vandalism in the or graffiti on the site, OR eliminated, OR
lavatory, OR • the amount and/or frequency • the adjacent commercial strip
• the problem occurs infrequently of graffiti is reduced, OR is seeing new investment and
and only during sporting events • “hanging out” and other increases in patronage, OR
Possible when the lavatory is unlocked, OR problems at the skating • ATM patrons are now robbed at
ASSESSMENT Scenarios to • changes to lunchtime monitoring rink have been reduced or their cars, OR
Look For have resulted in fewer behavioral eliminated, OR • ATM robberies move to another
Over the problems in other areas near the • graffiti problems shift to bank, OR
Long-Term cafeteria, not just in the problem another location on this site or • other types of robbery are
lavatory, OR elsewhere in the neighborhood, emerging in the neighborhood
• the problem appears in another OR
lavatory or another location at the • graffiti continues to be a
school, OR problem, OR
• the problem has changed, e.g., • the problem has changed, e.g.,
the problem is now bullying, not the problem now includes
vandalism vandalism to lighting
CPTED and the Problem-Solving Process: Re-Examining the Three Introductory Cases
43
Appendix A 45
Appendix A
CLIENT DEBRIEF
Appendix A 47
** EXAMPLE DISCLAIMER: The recommendations outlined in this report are based on research and
experience that suggest certain design and policy approaches can be adopted to reduce opportunities for crime.
It is not possible to guarantee that actual crime will be reduced or eliminated if these recommendations are
implemented.
Appendix B 49
Appendix B
Resident Meeting #1
OVERVIEW OF THE PROJECT
INTRODUCTION TO CPTED
RESIDENT INPUT ACTIVITY [Exhibit 2]
• orientation to the housing community and the surrounding neighborhood
• review and discussion of safe and unsafe places
• identification of priority problems and issues
MEETING RESULTS
• what did we do?
• what did we learn?
• what is next? (residents, resident council, and CPTED team tasks and responsibilities)
REQUEST FOR ADDITIONAL INPUT
• team contact information
• date/time of next meeting
Resident Meeting #2
Resident Meeting #3
PROJECT OVERVIEW
CPTED OVERVIEW
REVIEW OF THE PLANNING PROCESS
PLAN AND PROPOSED STRATEGIES
REQUEST FOR REVIEW AND COMMENT
STEPS TO PLAN ADOPTION
Appendix C 53
Appendix C
Neighborhood Meetings
conducted independently by task force representatives to agree on strategies and priorities
Neighborhood Meetings
conducted by task force representatives to review tasks, schedules, and responsibilities
Plan Adoption
NEIGHBORHOOD OWNER/RESIDENT APPROVAL
PLANNING COMMISSION RECOMMENDATION
ADOPTION BY ELECTED OFFICIALS/GOVERNING BODY
References
Diane Zahm
Diane L. Zahm, Ph.D., AICP, is Associate Professor and Associate
Director for Undergraduate Programs in Urban Affairs and Planning
at Virginia Tech. Her teaching and research examine local policy
and decisions regarding land use, site layout and facility design, and
their long-term impact on crime, fear and neighborhood viability.
Dr. Zahm’s academic and professional background includes both
community development and criminal justice experience, in New
York, Kentucky, Florida, and Virginia. She staffed the Florida
Attorney General’s Crime Prevention Through Environmental
Design Program and is a founding member of the Florida CPTED
Network. Presently, Dr. Zahm serves as the international chair of the
International CPTED Association.
Recommended Readings 61
Recommended Readings
Problem-Specific Guides
Abandoned Vehicles
Bicycle Theft
Crowd Control at Stadiums and Other Entertainment Venues
Child Abuse
Crime and Disorder in Parks
Traffic Congestion Around Schools
Transient Encampments
Problem-Solving Tools
Designing a Problem Analysis System
Displacement
Response Guides
Enhancing Lighting
Sting Operations
www.cops.usdoj.gov