UniFi SERVICE ACCEPTANCE FORM

PRE-INSTALLATION CHECKLIST
Premise Type: BUNGALOW

Verification of work order before *TM Installer MUST return the order if any the following is
Installation address is different from customer's premise location.

Activation until FDP only (Except for Payphone).

Owner/occupant at premise denied applying for TM service.

SECTION 1: CUSTOMER & SERVICE INFORMATION

A. Service Details

All prices quoted shall be payable on a monthly basis, unless mentioned

Order Number: 1-15669718314 Type of Application: New Install

Service Id: 3-1-15669718314-941FDB8B- Package: UniFi Advance 30Mbps + Aneka

For BIZ Fixed IP Package

Gateway IP: - Subnet Mask: 255.255.255.-

DNS: 202.188.0.133 & 202.188.1.5

Notes: 1) Customised Local Area Network and connectivity such as server, VPN, firewall or switches are not within the
scope of the UniFi Service offering.
2) Please note that upon migration to the UniFi Service, the customer's existing IP address will be changed.
This applies to all situations.
3) Any cost incurred for any IP address reconfiguration on customer's existing network will be under the customer's
responsibility.

B. Customer Details

Name/Organisation: MUHAMMAD RUHIDDIN BIN ISMAIL

NRIC: 870901-03-5649 Passport No: -

Business Registration -

Installation Address: 6532 C - JALAN KUALA BERANG 21400 MARANG TERENGGANU

Mobile No: 6096102120 Home Tel. No: 0135200109

Office Tel. No: - Fax No: -

Email: muhammadruhiddin@gmail.com

SECTION 2: EQUIPMENT AND MATERIALS

(All equipment provided by TM is subject to a 1 year warranty period from the installation date and for manufacturing
fault/defects only)

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Technology: FTTH (On Pole)/FTTH (UG)/FTTH (High Rise)/FTTH Pedestal/VDSL
i. Customer's confirmation on acceptance of standard equipment package and any additional equipment and services
required are provided in this form. Upon customer's acceptance of the work order thereunder, additional terms and
conditions thereof shall be deemed incorporated as part of the Terms and Conditions of the UniFi Service.
ii. All equipment provided by TM is subject to a 1 year warranty period for manufacturing faults or defects only

Standard equipment provided in the

Phone -

Set-Top-Box (STB) 08A5C8E1BC7A

Wi-Fi (RG) D46E0E818AEC

Service Point BCC00F323418

SECTION 3: CUSTOMER PREMISES LAYOUT FOR STANDARD INSTALLATION

External Fibre 15 metre(s) Internal Fibre 8 metre(s) BTU Location: ruang tamu

External Wiring: Single storey or Double storey External Wiring: Single storey or Double storey
(existing pipe) (new pipe)

External Wiring: SDU (Single storey) External Wiring: SDU (Double storey)

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 Internal Wiring: Basic setup for internal wiring Internal Wiring: Basic setup of internal wiring,

PART A: ADDITIONAL ITEM TO BE CHARGED (in next billing cycle)

Please tick where applicable and write down the total charges
Modify Internal Premise (Price Inclusive of RM53 On-Site Support Charge)
1. Re-wiring charges without Entry Wall movement (RM212)
2. Re-wiring charges with Entry Wall movement (RM318)
Total Charges (will be reflected in the next bill): RM 0
* Price displayed is inclusive of GST

Abbreviation
BTU - Broadband Termination Unit
BG - Business Gateway
CPE - Customer Premises Equipment
DECT Phone - Digital Enhanced Cordless Telecommunications Phone
DP - Distribution Point
FWS - Fibre Wall Socket
ODF - Optical Distribution Frame
OH - Overhead
ONU - Optical Network Unit
RG - Residential Gateway
SDF - Subscriber Distribution Frame
STB - Set-Top-Box
UG - Underground
VDSL2 - Very High Speed Digital Subscriber Line 2

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PART B: OPTIONAL ACTIVITIES FOR UNIFI INSTALLATION
Please tick where applicable and write down the additional metre and total charges
Standard Pricing Additional Metre Total Charges (RM)
Description Distance (RM) Required AxB
A B
Residential & Business Premises
1. On pole: 1st 10m 200
- Outside Customer compound via
underground cabling
- Within Customer compound via Each additional 1m 10 0 0
surface wiring to Entry Wall
2. 1st 10m 60
Wiring inside the ceiling with microduct
Each additional 1m 10 0 0

3. Total 1st 50m FREE

Internal cabling
(Entry Wall up to last CPE) Each additional 1m 5 0 0

4. 1st 30m FREE

Raceway installation Each additional 1m 5 0 0
Total Charges (cash payment to Contractor): 0

Additional Terms and Conditions:

1. All costs of are inclusive of labour and microduct where applicable.
2. Works includes a 30-day warranty period effective from job completion date. This warranty does not cover any
fault due to third party, Customer negligence or force majeure.
3. The Customer must contact the respective contractor directly within the warranty period for any optional installation
activities.
4. The Customer is responsible for any maintenance costs on all optional installation activities.
5. Charges only apply for work carried out by TM Authorised Contractors.
6. The contractor/installer shall have the absolute right to refuse any optional installation works or activities as requested by
the Customer if such optional works or activities may result in potential risk or damage to the Customer's premises or
any part thereof or if the skill required to perform such work is beyond the contractor's capability.

SECTION 4: ACKNOWLEDGEMENT AND SERVICE ACCEPTANCE

A. Important Notes (Must Read)

General
All UniFi packages are subject to a 24-month minimum subscription period.
Package downgrades will be subjected to a fee of RM200. For any upgrade or downgrade request that requires a visit
by TM to a customer's premises, an additional fee of RM200 will be imposed.
UniFi residential packages will be subjected to a Fair Usage Policy (FUP) which is a global practice.
The 1st UniFi bill will include the Installation Fee as well as 2 months Subscription Fee payable upfront (current and
subsequent month).

Internet Access Speed

The Internet access speed depends on various factors such as:

Factor Explanation

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 Location of websites
Web server capacity
Network congestion
Multiple users or
Access to some international websites could be slow due to traffic volume, etc.
Some web servers have a restricted capacity to handle huge traffic demand or may even
restrict download speed to ensure fair access to all.
Temporary congestion due to unavoidable network maintenance/outages.
Running multiple applications at the same time such as peer-to-peer BitTorrent, etc, can
degrades access speeds. Multiple users sharing the connection at the same time

PC operating systems Some configurations of the PCoperating systems can compromise the Internet access

WiFi (wireless) Compared to wired connectivity, wireless connectivity can slow down Internet
Home Plug If you wish to use HomePlug/BPL for your HyppTV, the service may be affected by
various factors such as interference from other electrical equipment in the vicinity, actual
copper quality of your power line wiring, the length of the power line, etc. TM will not be

B. Terms and Conditions of Service

By signing this UniFi Service Acceptance Form, MUHAMMAD RUHIDDIN BIN ISMAIL

New I/C No. 870901-03-5649 Business Registration -

hereby acknowledge and agree that:

i. I/We shall be responsible for all obligations for the UniFi service with standard/optional activities and agree to be liable for
any service charges due and/or for any demand/claim and any cost arising from legal action pertaining to the usage of the
UniFi service under my account.
ii. Work mentioned under SECTION 2 (PART B) herein is not within TM's standard practive, or obligations and in such
event, if customer agrees to the appointment of the contractor, the customer shall be fully responsible for payment
to the said contractor for optional activities done and that the said contractor shall be directly liable to the customer
for any action, omission, defect, loss and/or damage in the course of carrying out or arising from any work carried

All UniFi Services Connected

v. In the event that I/we choose to the provision of only part of the *Triple Play/Dual Play UniFi service offered by TM, I/we
shall nonetheless pay the full amount of Service Charges as stipulated in the Application Form of the *Triple Play/Dual

I am not interested although I have a TV (With TV)

I do not possess a TV (No TV)
I have no available AV ports (No AV port)
The STB is too far from the BTU (STB-BTU distance too far)
I will do my own wiring later (Customer to do wiring)

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vi. If, at any time during the subscription of the UniFi service, I/we later opt to utilise all of the *Triple Play/Dual Play UniFi
service offered, I/we shall bear any and all additional costs incurred and imposed by TM for the purpose of installation
and connection.
vii. I/We understand that TM may, from time to time and at its absolute discretion, provide special offers to its customers if
the UniFi service is subscribed via a specific mode or channel as determined by TM or, for any other reason whatsoever
subject to terms of offer as may be applicable. The customer further acknowledges that any special offers provided by
TM may not necessarily be applicable to all of its UniFi service Customers.

*Not applicable where customer has accepted that all UniFi services are connected.

I/We do hereby confirm and acknowledge that I/we have read and understood the Acknowledgement and Terms and
Conditions contained in this Service Acceptance Form. I/We agree to be bound by all such Terms and Conditions and

Customer's/Authorised Representative's Date/Tim 10-APR-2017 07:08:24 PM

SECTION 5: FOR TM USE ONLY

Order Id: 1-15669718314 Installation Completion 10-APR-2017 07:08:24 PM

TM Installer Id: Q003263 TM Installer Name: Mohd Hanafi Che Muda

TM Installer null TM Installer POF SDN. BHD.

Zone/Exchange: ZONE KUALA

Remark

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