Projek Perkhidmatan Internet

Interim di Sekolah & Agensi KPM

Work Instruction
(Unifi Installer)
Interim Scope

Internet Services – end June

01  2479 sites (6,815 lines) without phone and Unifi play TV
o Schools 2,321 sites
o BTP HQ (bahagian teknikal pendidikan) 1 site
o BTPN (bahagian teknikal pendidikan negeri) 15 sites
o PKG (pusat kegiantan guru) 139 sites
o PTPB (pusat teknologi pendidikan Sbh&Swk 4 sites
 Package – Unifi Biz 100M
 307 sites (1 line) and 2172 sites (3 lines)
 UAT sign off is based on Internet and wifi service ready

02 LAN Integration 03 Helpdesk

 UI to ensure Standard LAN (CAT5E) cable  Single contact no : call TM 1060 (press
(existing 1M) pre connected to the RG LAN port #3 - premier team) via fix line
 Customer to ensure the location of the existing  If via mobile contact : 1300-88-1060
switch prior to installation (press #3)
Unifi Installer Special Work Instruction 24/6/19 1

Network Diagram
Legend
Switch RG BTU
Fiber Customer’s
1 Meter 1 Meter
If any Installation
TM to provide
Customer’s Rack
Scopes
 Two types of site installation
 School with 1 Unifi service

 School with 3 Unifi services

 No phone (SLT/DECT) & STB to be provided
 UTP Cable to Switch (1 meter (standard for TPLINK but additional for DLINK 842) to be provided & pre-connected to the RG LAN Port only.
 UI to provide Power Extension (4 Gang), if needed
 Non standard installation is not chargeable to school (to be paid by TMONE instead)
 A separate UAT form (up until RG) is required by MOE for payment verification purpose (in addition to Digital SWIFT form).
 Speedtest & Ping Test to Google is required and need to be filled up in the manual UAT Form
 No return order is expected except due to unavoidable technical reason.

Others
 Ensure all installers to dress according to the dress code & bring along their pass card
 Abide to all OSH guideline for safety purposes
 All submission of MOE’s UAT documents should reach below contact persons within one week of site completion

Name: Sharifah Aisah Wan Mustapha/Wan Azman Wan Muhd Nor

Mobile Number: 0133998182/0133401019
Email:aishah@tm.com.my/wazman@tm.com.my
Address: Education Vertical, Tingkat 20, Menara TMONE, No 1, Jalan
Damansara, 60000 KL
Unifi Installer Special Work Instruction 24/6/19 2

Work Instruction
1 Receive order via SWIFT tablet

2 Refer to account name (MOE) for customer verification and login for exact location

 Schoolcode_bg (i.e WBA1008_bg) : bilik guru

 Schoolcode_lab (i.e WBA1008_lab) : lab

 Schoolcode_adm (i.e WBA1008_adm) : admin

3 Register name at Pondok Jaga Registry & Buku Pelawat sekolah

4 Call & brief to the customer on the project (Projek Perkhidmatan Internet Interim di Sekolah & Agensi KPM)

5 Confirm with customer on exact location (ensure it is installed near existing LAN Switch Rack, if available)

6 Proceed installation at the agreed location.

 UTP Cable to Switch (1 meter (standard for TPLINK but additional for DLINK 842) to be provided & pre-connected to the
RG LAN Port only.
 UI to provide Power Extension (4 Gang), if required
 Speedtest & ping to www.google.com, ping to Google DNS 8.8.8.8 is compulsory and to be updated in the Manual UAT
form
7 If location change, note on the new location at the Digital SAF form (in RG Location field) and Manual UAT Form

8 Installer to proceed with another round of UAT based on MOE’s UAT format. Scan and email to aishah@tm.com.my;
qayyulhamri@tm.com.my; norhafizah.mhanif@tm.com.my; nhani@tm.com.my

9 Post the MOE’s UAT hardcopy form to TMONE contact person (as per previous slide)

10 For Non Standard Installation payment VDM will provide the required process and method for claiming purpose
Unifi Installer Special Work Instruction - Attachment
It is expected for UI to perform additional UAT based on Manual UAT Form and
MOE UAT FORM as per below attachment.

 MOE UAT Form

Three (3) original copies (per site) with customer’s sign off at each copy

Microsoft Word
Document

 Additional Manual UAT Form (Speed Test, Ping Test to www.google.com, )

One (1) original copy (per order) with customer’s sign off at each copy

Adobe Acrobat
Document
Thanks