Contents

Mapofthebook

Unit1 Welcome 6
Unit2 Numbers 72
Unit3 Work 18
Unit4 Information 24
unít
5 Places 30
Unit6 Action 36
Unit7 Meeting 42
Unit8 Reporting 4A
unit9 Communication 54
lJnit10 60
lJnit11 Plans 66
Unit12 Sales 72

practice
Communication 78
Grammar pÍactice
andvocabutary 94
Granmarreference 707
Transcripts 776
 Communlcetlon Gíammaí Vocabulery

2,1 Telephone numbers what's...?- lt's.... NumbersG-l0

and€ m ail addlesses ny andyout Emailaddresses
Askingabouttimetables Whattine ...? NumbeÍs11-59
Times
Buying food Plurals Numbe15óG-100
Pric€ s
 Communication GÍammaÍ

7.7 Arranging
to meet Prepositions
with
timesand dates Dáys
DiscussingfutuIeaÍrangement5
Plesentcontinuou5: Travellanguage
futuÍe
arÍangements
whv...?
Buyingtraintick€ t s Trainticketsand reservations
wontto

Talkingaboutpastevents t'erpastsirnple to the past

Timereferences

Givingan update Past simpLe: Business

trips
reguIaÍveíbs
TalkingabouthoIiáays PastslmpLe: Holidayand travellanguage
irregular
verbsG)

Exchanging
information PastsimpLel DocuÍrents
andattachments
by emaiL Veíbs(2)
ilregu|ar
0biectpronouns
l\rlaking
telephone wil| spontaneous Telephone
expressions
decisionsand offers
Talkingaboutthe Revi;Wof píesent The weather
and clÍmate and pasttenses

l\'laking
compaíisons compaíatiVes productsand services
Comparlng
lrlakingchoices Superlatives Opinions
Checkingin for a flight Countable
anduncountable Airponlanguage

SuggestionsrShall l/we...? sequencing píiorities

anddiscussing

plans FuÍuÍewilh 9oin9 to 0b'ectives

Stayingat a hotel nave9aÍ HotelLanguage

Discussing
howbusiness Adverbsof mann€ Í performance
company
rs go ng
Discus5ing
salesand ordeís nuch/nany: q|]esÍions salesand ordeÍ5

Shopping thislthese, thatlthose Shoppinglanguage

 Welcome
Introdu.t|onsAtohab€ t Á-z

'Q !a 3 Pno uNc|ÁÍ|on

|'istenand r€ p eat.
say the alPhab€ t .

ABCDTFGHIJKIM
NOPORSTUVWXYI
Workwith a partn€ r . stud€ n t A says a l€ t téÍ
stud€ n t B pointsto it. Take|t in turns.
which lettorshav€ th€ sam€ sounds?Fill in
the chart.

AB IQ
L Y t./

4 Listen.Put the companlesIn the

oídeívou heaíthem.wr|tel-10 |n the box€ s .

!a 1 List€ n to |o€ and cláiíe me€ t ing at

the offl(es of ZY.
l á}TDK
claite |]a||o''n claiÍ€ l!'laÍtin'
,oe |]' 'm ]ooK€ n t. Niceto meetyou'
ClajÍe Nic'rto rneetyou'

@
|oe We|.omcto ZY systeíns'
tl
@
claiÍe Thanks' I l)
D PÍactisethe conversalionin páiÍs.Change Íoles.

c 2 tisten and fill in the gáps.

l.n
nice hi Im

l|olla.1 /i,
thanks welcome

an FieLd.
L]
@ tl
@ crc
Sally
|an
'1
r
. lln SallyWinters.
to me€ t you' sa||y'4
. IFK Cargo
lo NL'wYork.
Sally 5
n 1\nor I nlllAuto
d vocabulaÍypractice.-' Page 94, Exercise1.
 Wetcome1

4 List€ n again.Píactisé
sayingthe
(ompanyname5.

Thinkof mor€ (ompani€ s that use lettersfor lam (l'm) youa.e(youle)

thek names.StudentA says the companles heis (he'd sheis (sh€ o
and studentB wÍitesthen. changeÍoles. we are(Were) theyaíe(they'le)

E" 5 Listento |o€ intÍodüCing

the teamet ZY.Fill in the gaps.
claireto

-ah"'t píactice..' Page94' Ex€ í cise 2.

b GÍammaí
-"'r" ,h"-q
Practisé introductions.ljse th€ photos.
loé He||oeveryone.
Thisis claiíeMartin.
I s-r.ls fromlBL'1. Thisis .... He's/Shelfrom....
Claire,this is
PaulSampson.'z
Communications. commun|cat|on pÍa(t|c€1 ..' Pag€ 78.wot|t
Paul HelloClaire. |n groupgof thíeé'
loé And this is Anne Pol and DavidTam.
] fíomzY Desjgn' Jv|e.totherstudentsin th€ 8roupand
oavld Nice to meet you. lntrodu(estudents.
Ann. Hello. Hello/Hi.I'm.... Niceto meetyou.
sam And a Sam Pickand this is Thisis .... He's/She's
from....
Lata(ay' ' fíomlY Ho|dings'
so, o fíomNew Yoík,claire?
c|ik. Yes. Nice to meet you, eveÍyone. UsEFULLANGUÁGE

Hello/Hi.
Niceto meetyou.
Welcometo ....
Thanks.
|'msue Tayloí|'mfromTP software'
Thisis PeterElton.He'sfromLMS.

- ZYCommuni.ations
PaulSampson
 .J
Questionswith wherc ond ba

WheÍeareyou/they from?
wheÍe'she/shefrom?
(Whè ' s= Wherei5)
AreyoufÍomLondon?
ls he fromLondon?

d Glammarpractice..' Pa8e94, ExeÍclse

3.

! a Workwith a oaltner.can you gu€ s s whéí€

the peopl€ aÍefrom?
1 BradcarÍington á Bra,il
2 NansSchwartz b China
3 JanGrabowskl
4 ívlaÍia
Gon2ales d GeÍmany

!a 6 listen to the conv€ l sation. Fill in

tne gaps.
5 ShenLln
NathalieLemalre
€ Po|and
6 f Spain
7 Pedroda Silva 8 th€ tJK
I AlisonSmith h th€ UsA

David 5o, wip e 1e uob1 /r,rtt , r anp. 7 List€ n and checkyouíanswers'

cláiíe New YoÍk'
'z work with a pattn6r.Takeit in tuÍnsto a.k
David . The BigApplel
questionsaboutth€ peoplein 2a.
clairc YeslAnd you, David?Arel
A Where.s Bradcaíington from?
David No' 'm fÍomLille.ZY Design'in Lille' B He'sfrornthe tlSA.
clairc a . And !,rhere
s Paul from?
8 PnoNuNc|ÁÍ|ot{ List€ n to the
ls e fromLondon?
countriesin 2a.Writethemin the chart.
oavid Yes.

b PractisethéconveÍsationin Pairs. o Oo oO oOO oOOO

c Answerthe qu€ s tions.

1 Where'sDavidfrom? ftc',;li,n Li//,.
2 Where'sPauLfÍom?
3 Where'sclairefÍom?
4 WheÍe aÍeyoufÍom?

8l
 Welcome 1

! a Wherearethe cities?Fitlin the gaps.

'I\
I r"uh."*h "* *"., *"*
1 Toulon 5 r n o f F r a n c € , n e a í I \ 41a5e i | | e'
2 l\rlad
rid s i n the of Spdn.
3 Beltingl s i n the - of chlna.
4 Ch-"ster the of the UK, near ]v]anchelt€r'

ERANCE

Communication practice2.-t
Page 78. work with a PaÍtner

Do any citiésol í€ g ions in youÍ

countíyhav€ a different name or
píonUnciation in Engti5h?Write
and say their Englishnames.

Talk to oth€ l stud€ n ts in the

gÍoup.Find out where theyte

CHINA

USEFLJL LANGUAGE

l\4acau? WheÍe'5that?
|t'sln china,neaÍHongKong'
b 9 Listenand checkyour answeÍs.
Whereare yolrfrom?
c Vocabularypra(tice-.) Page 94, Exeícis€4. |.mfÍomBÍemen' in the noÍthof
Germany.
d Ask questionsabout cities in youÍcoÜntíyoí in otheÍcountries.
Testyour partner! Countries
BÍa2iI china France Germany
ot5''.t (neaÍ''' )'
B |t'slI th€ north/south/east/$]€ Poland Spaln the UK the USA

e Work with a paítneÍ.stud€ n t Á chooses a city fÍom3a.

Student B asks questions.Take it in turns.
A WheÍeaÍeyou from?
B Toulon.
A To!lon?WheÍe'5 that?
B t's in the soL]thoÍFrance,neal íMaÍs€ i Lle'
! a w.it" tt'" d.ints (a.f) undeíthe pictuleson th€ m€ n u.

a applejlice b coffee c icedtea d maneralwater e orangeiuice f tea

t '''\

Put the díinks und€ Í the coírect

5tres5 marks.
100 o4
.tt!!!!:
200 o 5Oo

I Ooo

10l
 WeLcome1

l0 Now list€ n to six Deoole.What drinks communication píactice3 ..' Page78.

(a-Í)from1a do they ask for? work with a pártn€ l .
1m 2fl r!
5! 6fl
4!
E" Howmanydrinksdo you knowin Enstish?
wíiteth€ m in the cháÍt.
10 Listen again. Write the drinks in
Drinks
the chaít.

Drinks

-/Íi
an

Usea beforeconsonants: a coÍÍee

Use at beforevowels:an orcnge
'urce

píáctice..' Page 94' Exercis€ 5.

Grammaí
b what'syourfavourite
drink?Ask otheístud€ n ts.
E. th€
lt
gaps.
list€ n to the conveÍsation.fitt in
USEFUL
LANGUAGE
'o€ , !!q,l/ you like a dlink'cLaire?
Wouldyou|ikea dÍink?
c|aire , , pleáse'could I havea
tea? Yes,please./ No,thanks.
loe Yes. lvlilk?Sugar? coLrldI havea/an'..,p|éase?
Claire Withmilk,r . No sugar. Yes./ Sure.
loe 0K. And Anne? lMilk?sugaí?
havean oÍange juice' Withmilk,please. No sugar.
please?
No sugar.
|oe suÍe'
Drinks
12 PRo|{U||.|AÍ|oN How do you say coffee tea (mineral) wateí
d and o' in these sentences?List€ n ánd oÉnge juice app|eiuice icedtea
íePeat.
,vote:Mínelalwaterconbe stilI
please?
1 cou|dI havea cofíee, orsparkUng.
couIdlhavemineÍaI water'please?
2 CouldI havean orangeiuice? stilloíspalkling?
/.n/

c Píactis€ saying the sentences.

vocabutarypractice-.' Page 94, ExeÍcise6.

 Numbers

E" 13 list€ n and reD€ a t th€ numbers. !a 14 Llstento fourconversations.

comPletethe telephonenÜmbeís.
012345
678910 1

b writethe numbeÍs
in th€ corÍect
boxes.
n 1*A 10
eight fiv€ fout nine on€ seven
six thlee two 2€ Í oloh

\'r
lFl( Cargo
TEL: 12 3t 4 5..)

Sussn Tqylor

Tell 0 632 7 49

12
 NumbeÍs2

b PÍadisesay|ngthe tetephonenumbersIn 2a' vo.abulary plactice -.' P.ge 94, ExeÍ.|se1.

C '..;: :t# rnoxutctlrto L|st€ n .nd Íepeat.
say the nümberson the büsiness.aÍd|n 3a'
Thénpra.üséthe conveísatíons ínpairs. Thetelephonenumber's....
I A What'syournumber? Themobilephonenumbeds....
-', Thefax number's..,.
B NlyphonenumbeÍ?
A YEs. Grámmalp].dice ..) Pat. 95' ExéÍc|se
2.
2 A l\,lyphonenumberltwo one two .,.
E a ...']?'tl !|steía|rdnatchthepalrs'
sory? 1 r.cane@ 5 ccs.fÍ
Two one two,., \
2 service@ b east.ip
\
3A Fiveeight? 3 k-suzuki@ . cnv.de
\
B No,d!! eight. 4 f_carlton@ \d orange'design.com
Right. 5 pÍince-l@ e u.matl.ru
so, two onetwo,six threeseven'fouÍ ó smirnov@ í netgate.co.uk
eightfivenine, PÍa.t|se
say|íttheena|laddresses
ln 4a.
B That'sright.
practl.o4' stÜd€ n tA -.'
commun|catlon
B ..) Pagé88.
P.ge78.stüdént
wlthwhrti myondWll
Questlons
l{hdr ,..?- Whatls ...? Talkto otheÍstudents.Rnd out the|r€ m all
addrcsseg.
What!youÍphonenumber?
'ily phonenumb€ f s01236868943.
liy phonenumb.Íl. w phone USEFULLANGUAGE
nunbarIt
Nunbets0-10
NotetYoucan saygh or 'rio fot 0 ln
phonenilmbers, o12 345
zeroloh on€ two three four five
678 910
slx seven elght ntne len

lf}m !kt.n to a teléphoíe

Conve6ation Telephone
nunbers
.nd wr|tethenumbeÍs. 578956fivesevenelghtnlneflvesix
44 fourfouror doublefour
60 slx zeroor six oh
orangeDesign'25woodstréet te|ephone numb€ ror phonenumber
N4anchester,
N4U29
6DL enail addrcsses
. 00t
- dash
Telephone:0l6l
_ underscore
Mobile phone:
@at

What'syourphone/ fax/ mobilephone

emailaddress: r.cane@orange-design.com numbe|?
What'syouremalladdress?
E" lE Listen and íep€ a t the nümbers. E" Match the paiís.

11 72 13 1.4 1.5 76 1 09.00 sevenpm / seveno'clock

in the evening
L7 18 19 20 30 40 2 I2.OO thÍe€ pm / threeo.c|ockin
50 51 ',l5.00
I elevenpm / eleveno'clock
19 P R o N u N C | Á T l o NL i s t e n a n d l e p e a l . at night
Practisesayingthe numbeí.. 4 19.00 d nineanr/ nin€ o'c|ockin
lne moínIng
'13
l0 5 21.00 mldnlght
40 ó 00'00 f midday/noon
15 50 7 13.00 fiVeaÍn/ fiVeo'cIockin
lne moÍnng
c practice.-tPage95,Exercise
vocabulary 3.
8 05.00 h one pm / one o'clockln
o work with a partner.studentA says á number the afteÍnoon
(11-59)and StudentB writesit. Takeit in tutns.
27 checkyour answeÍs.
List€ n and

a" 20 List€ n to the airpoÍtónnouncements.

Filtin the Ílighttimes.
r€ p eat.

Chicago O'Hare - Terminal5

Departures

LH 9]SB FRAIiKFURT14AIH 14:13

R0t'l8
BA Be9z LrtHooNHEATHRT]TJ
;
I'lx tBlz HEXTL0CITg
Í.B?á13 t,lADllIÜ
AA 1955 T|]RÚllToPEA|1s|]N ó

Workwith a paítnerstudentA says a time,then

stud€ n t B says the flight.changeroles.
A Fourteenthirteen.
B The f|ightto FíankfuÍt.
A That'5Íight.

.h
'ql
 Number2
s

. Mátch the times to the clocks. wÍitea-e in C practice..) Page 95, Exercise5.
GÍammar
th€ boxes.
TIMETABLE

O'HareAirport - TrainDepartures
l0:OO l0:08 10r15l0:21 l0rl0
l 0 :l U l 0 : 1 5 l 0 : 5 1
1100 ll:08 11:1511:21 ll:10
1 lr l 8 l l : 4 ! 1 1 : l!
1)r00 12:081115 12r21 1l:10
1 l :l B L2 : 4 ! 1 2 r t l
1 l |t'squart€ r pnsl clevcn'
l:00 L:08 l:lt 1r2l 1:10
2 lt s ten prsl twclvo. l:18 l:45 l:tl

] l's ílvelo e ghl work With a paÍtn€ l ' Look át the tim€ t able
4 l's qÜ.rlcrlo livo' Íoro'HaíéAiípoítstation. Píáctisethe
5 I s h a l ip a s rn f c . conversationfíom5a. ljse these times.
1 7A.tA 2 ).)\ l J.10 4 4.05
22 Listen and repeatthe qu€ s Úons 5 4.40 6 4.50
andthe times.
USEFUTLANGUAGE
what üm€ ...?
Nunbers11 59
Whattimeis it? 'tr 12 13 14 15
What'sthe time?(= Whatis lhe time?) eleven twe|Ve thirleen fourteenílfteen
't6
I7 18 't9
s xteen seventeenerghteennineteen
e pÍacti.e..')Pag€ 95' Exeícis€4.
Vocabulary
20 l0 40 50 51
practi(e5 ..) Page 79. Work
Communication twentv lh]Íty fo(V flfty

E. 23 Listento this Conv€ í sationát o'HaÍ€

AirpoÍtstation.
Whattimeis ll? / Whafs lhe time?

Whattimes the nexttrain?/ When'sthe

a Excuseme, what's the time? nexttrain?
B lts qLrarter
past tari, It'sat fouÍteenthiÍty.
Á when's the next tÍain?
in the moÍning/afternoon/evening
B |t'sat ten twentylhÍe!.
at night
A OK. Thanks.

in paiÍ5.
Píactiseth€ ConveÍsation

when,.,?
I
: Wheni5.''?
whén's...?

15
E" 24 Listenand íepéat
thénumbers.
60 70 80 90 100 CaftÉ
vocabularypractlce-t Paga95, Exerclaa6.
work with a partnelstudentA says . numb€ r
(t-100)and studentB wr|t€ s |t.Takeit in turns.

@" whst's the cÚrÍency |n yoÚícoÚntry?Howdo

you say it in Engllsh?
DuÍgeÍ
Howmuchis a B|gMac |í youÍcoüntÍy?
25 Llstento the prl..s. filt In the gaps
Itottlog
In the Blg iiia. Inder. Sonduiches Chips
Beef
Solod
Cheese
BigMacindex ondTomoto
Country BigM.( pri(€ BigMaCpÍi(e €99
in do||aÍs Tuno
USA Í2'51 s2.51 Chichen
BÍaz
I Íea|2.95 ,s1,65
China yuan9.90 Í1.20
12-52 E a wí|tethefoodfÍomthemenu|nthecha.L
Germany € 2 .55 12.37
nary € , 2.32 t2.16
t294
zloty5.50 $1.28
Spain e2.25 Í2'09
swaEeand 5íÍ
5'm .Í

U( tf Í3.00 b 26 pRo u crlirora Llstenand ffll ln

théch.rt w|ththe woÍdsÍÍom3a.

work w|tha parlneÍ. Take|t |n tlrns to a.k

questlonsaboutthe prlaesof Big Macs.
Aísw€ Í in doltars.
A Howmuchi5 a Big ívlacin Geímany?
B |t5two dollarsthiÍtyseven.

'l
 Number2
s

28 Listen and repeat thes€ phrases

from the conveísations.
How muchis that?
Anythingelse?

29 Pio urrcr^TroNHow do you say

the s sounds?Listenand repeat.Fill in
the chart.
singular (a/an) Plural (t!,vo,thÍee)
i/i itr I
t hotdog holdogs l V'
2 buÍger buÍgers L] l.l
3 sandwich sand!!iches rl !u
4 Salad salads L] n!
5 dÍ|nk drinks ll t]!
lt tl!
7 t€ a teas t ln
!. 27 list€ n to peopl€ buyingsnacks I 0range)urce orangelurces !n
and drinks.F|lt|n th€ gaps. d practice.-' Page 95, Ex€ r cis€ 7.
GÍammaÍ
1 A CoLrld haveat h/t1-,t,! , please?
I A n y t h i n ge l s e ? e Practiselhe conversations
in 4a in pairs,
A l]m '.' y€5, and a 2
B T h a l ' s f o u íe U r o ! 1
communi(ation 6 -.>Page 79. woÍk
pÍa(tice
please, with a pa|tneí

B Thanks. USEFULLANGUAGE

B
Yes,please.And two ó 60 to 80
muchis that? sixty seventy eighty
B lJm ...eight7 90 1OO
3
oK' eightdol|aÍs ninety a/onehundí€ d
]A , please.And

B Anylhingelse? $ = dollat € = euío

No, thanks. € = pound
B O K .T h a l ' s ' 1 pounds Buying food
Could I have two coffeesand
hotdogs,please?
Anythingelse?
No, thanks.
a sandwi(h) two sandwiches How Ínuchjs that?
a coffee ) thíeecoffees TWelVeeuÍo5síxty,please'
Jl á Match th€ words to the ohotos 1-6'

rrorcr* *." *","no*" .noo

Faltory

tl
7
ft, Í'"
I -"lr
-l*;f'l l-x+

56

b in th€ chart.some iobs matchto moÍethanon€ woíkplace.

Mat(hthe iobs to the woíkplaces

accountant per5onalassistantengineer manageÍ receptionist

salesassistant technician designeí

c 30 tisten and í€ p eet the iobs in 1b.

o VocabulaÍy
practice.-' Page 95, Exercise1.
 Work 3

e 31 Listen to two people talking about 32 PRoNUNc|AT|ol{ How do you sáy

their tobs. Fill in the chart. doyou in thesequestions?Listenand í€ p ea|.
Íh€ n practisesayingthe questionsin 2a.
1 Whatdo yolrdo?
tlir
2 Wheredo you Woík?

I liv. in London.
I workfoÍBDA'
Questions
Wheredo you woÍk?
Do you liv€ in Palis?

d ..' Page 95, Exercise2'

GlammarpÍactice

conmUnication pÍactice 7. studenlA '-'

Page 79. Sludent B -.r Page 88.

Talk to oth€ r students'Ask them about th€ i r

iob and company.

f comPletethe sentenc€ s 50 th€ y aÍetrue USEFIJL

LANGLJAGE
for you. Th€ n pra.tis€ saying them.
l I workÍor
|'ma manageíreceptionist/technician.
2 Ima/an
l'm an áccountan|/a55istant/en8ineeí.
I work in a/an
4 | l i v ei n Whatcompanydo you work for?
I work foíWi|sonPartners.

tt a matcnthequ€ s tionsandanswers
flomthe
WheÍedo you work?
conversátionin le. writ€ a-d in the botes.
IWoÍkin Bilbao,Ínspáin.
r ['] whar rtoyou dot I woÍkin a factory/hoteVlab/shop'
2 . WhatcoÍnpany do you woÍkÍor? Wheíedo you live?
3 l ] WheÍedo you Work] I live in Tokyo.

I [ ] oo you live in Boston?

a ]Íexch€ m icaIs'
b Imanarcountant.

d n a íactoryin Boston-

]1 LÍst€ n againand checkyour answ€ í s.

 andq!ésl|ons(h.lshellt lÍ.eJth.y)
krs€nt s|mple!pos|t|ve

H|thnÚmbeÍs'
de.ln.ls BÚs|ness
Y€ Í bs .nd nouns

! a n""d th" aboutGor.n Tat|é.

A.e thes€
génten.és".d.le
tÍue(o or f.ls€ (F)?
1 GoÍanTatiecom€ s fromGermany'
2 He ownsall of the orionGroup.
3 Hehas5o,oooemploy€ e s'
4 orion compani€ sbuy steelfíom
in WestelnEuíope.
supp|ieÍs
Theysellsteeltocustomeí5
inWegteln
Europe. ! Mr 1b'tiTole'Ú ha]fof the orion
They make steel a||ovel the WoÍld.
b vocabulaíypÍactic€-.' Pag€ 96, Ex€ r (is€ 3.
!a Réadth. art|.leaboutGoraíTat|é
fflt |n the t.ps w|ththe CorÍect
ata|n.Then
nÚmbers.
on€ two three flve six thlrty fifty
hundred thousand million blllion polnt
GoranTatió
! Multi nillionail€ GoBn tbtió
! bjwf 38 y€arc old. He come3
from spüt in croatia' but today
! he live6in Viclorie, Awtr3lia
and ha8 Áu8halian naiionality'
omup. (Hb colleague,Jsmes
! BeÍneÍd.ownr th€ other 50%)'
ofion címpanieshavetob'l
Ealmof about$3 billion a year,and about50,000people
work |oÍthe 8roup'
orion Group companiesbuy st€el fÍom3uPpii€rs in Bussia'
Eastern Buropeand Korea and sell it a over th€ world,
They buy and sell 2'5 mil]ion tonnffi a yeal' Th€y also
make8téelin a numbel of fá.|orie8in Russia'

GolanTatiiis ''.tlú:t.u
'''..'
y€ a rs old'
Totalsalesare dollaÍs
a year
Orioncompanieshave
people.
oíioncompaniessell
tonnesoÍstee|a year'
5 GoranTatiaandlamesBernard own
peícent
of oíion.
33 L|stenand Ch€ c k yo|,ransw€ l s.
vocabularypractice.-, Page9ó, Exorcise4.
d ,4 l|stenand rcpeal Practls€ say|Íg
th€ numberswlth a paítn€ í .
400 850 65,000 270,000 3.2million
ó.8 bilIion

zol

E" thé
35 Listenand repeatthe sentenc€ s in
grammaíbox'
Presentsinple: positive
Theyownthe company.
Heownsfiftypercentof the company.
Theverbhave is irregular:
Theyhavafactoiesin Russia.
HehasAustÍaljan nationality.
GrammaÍpÍactic€ -.' Page 9ó, Exercise5.
36 Pno Ut|c|ÁT|o L|stenand r€ p eat
the vérbs.Th€ n í|ll |n the chaÍt'
lives works has buys sells
makes owns
!. 37 ,an€ Ross'fÍomcentroPumpsuK,
is visitingMetaLln,a supplierin Hamburg.
Listento her conveísat|onwith FrankAÍzt'
Metal|n,s factorymanager. Are thes€
senteí.estrue (Í)or false (F)?
Metalinbuyssteelirom a supplieÍ.
Metalinhas a factoryin China.
MetaLinhas customeÍ5 in a number
Work3
I tonnesof steel
you hear.
List.n again.wÍltethe numbeÍs
2 products
1 7oolsa|esarein Geímany
37 Listenagain.underlineth€ coÍÍe.t woÍds
|nthe questionsfÍomth€ conv€ r sation.
1 Wheredo/doesyoursÍee|comefcones f|om?
2 whete doldoeswe bur'lbuysiI?
3 DolDoesft comefcones ftomGetmany?
4 Wheledo/doés youse//Aellsyourproducts?
38 PRot|Ut|c|AT|oÍ|LlstenaÍd í€ p eat the
questionsin 4c. Howdo we say do aÍd does?
Prcsentsímple:questions
Whatdo you selt?
Do theyhavecustomelsin Chlna?
Wheredoe! she aomafrom?
Doéshe ownthe company?
€ Grammarpíactic€ ..' Page96, ExeÍcise
6.
wolk wlth a partn€ í Ask and answer
questionsaboutGoranTatla.
Where''.comefrom? Wheíe... live?
Whatcompany,,. own?
communication píactice8. studentÁ -.'
Pagé79. stud€ n t B ..' Page88.
LANGUAGE
USEFUL
My colleaguecomesfromGermany.
Theybuysteelfromsuppliersin Russia.
Theyhavefactoriesin China.
Wesell this pÍoduct
all overthe world.
Heownsthecompany.
1heymakecomput€ rsoftware.
High nunbers and decinals
25o = two hundÍed and fifty
=
12,ooo twelvethousand
! 5o,ooo= fiftythousand
! 2.5million= twopointfivemilljon
3 billion= threebillion
!
E" 39 Listen. Match a-g to the photos.
havelunch b havedinner
have breakfast d have a break
finishwoÍk f staÍtwork g get up
b woíkwith a partner.Talkaboutthe peopl€ in
the photos.
A Whattimedoes he/sheget up?Whendo€ s
he/shehave breakfast?
B He/Shegetsup / has breakfast
at ...

c Vocabutarypractice-.t Page 96, Exercige7.

d woÍk with a Paítneí Tatk about youí daily routine.

A Whattime/ Whendo you get up?
B I get up at 7.10.

! E" 40 List€ n to this conversationabout daily

routines.Are th€ s e sentencestrue (D oÍ false (É)?
6 . 1 5a m 7.10am
1 lt's8.10am. trl
2 Thernanis flveminutes late. n
I Themanhasa coffee. t ]
4 Theman5taÍt5 n]orkat 1o'ooam. |]
5 Thebossfinishes at 4.ooprn. ll

-,-!F
9.00im 1 2 . 1 0p m

1.00pnr 5.10prn

40 Listenagain.Filtin the gaps in theae

politephrases.
I Good
2 soÍry|'m
3 ploo|eÍn'

7.3Oprn

,I
 Work 3

Look at thes€ sentencesfrom the

conversation.Filt in the gapa with
E" WoÍkwith a oartn€ í . Read the article about mealtimes.
Which two statementsaíe not tíu€ ?
negaüves,

I lou.rt, aona i*a

"r"*t
rsnl

1 lt /i/,7 late.
MeattÍme?
1-i
2 Im a m o r n r npge r s o n . lt,snoonGreenWich M€ a ntjmp:12.o0jn the
t We work lalc, U(, 7.00am on the USeastcoastand5.30pmin Indja.
But is jt lunchtimejn London'bleakíast tjmein 8o'ton
4 We eveningp€ o p|e'
anddinneÍ timein DeLhj? l4eattimes
aroUnd theworrodte
5 íMybo55 a moíningp€ Í soll' as d ffp'pntas Japaap\p rusl'iandrwisscr.epsp.
6 H€ havelunch'
Peopt€jn spainhavedinner[dte'Theyeat at about
4t List€ n and ch€ c k yoUl nineottockor ten ottockin the€ V ening.
an.w€ Í s. PÍactisesaying the s€ n tences Peoplein the UK hdvea bjgbreakfdst' w]thbaconénd
eqq5,andthenth€ y don,tedtlunch'
Workers jn FÍance hdvea tonglunchbreak.Theyhave
42 PRol{Uí{c|ÁT|ol|Listen to the
between onedrd two hoursto eat.
Woíds.oo they have one syllable (o) oí
In the L]sA,.l lot of peoplejult havehatían hoL]Í
two (oo) ?
foÍUnch,éndenta sandw]ch in theoffico-
o oo
In switzeíLand' peoplestaítwoÍka| 7'00am andhave
1 not 11) breakfastin the office.
2 aren't
And]nJapan,a lot of manaqeu havedinn€ l jn the
3 rsnl t evening,.nd !h€ go backto tho off]co'
L]
5 don't L
43 Now (ist€ n to six peopLetalking about
Presentsimple: negative ch€ C k your
mealtim€ s and routinesin theircountrie5.

DE
I'mnota morningperson, Tatkaboutroutinesin youÍcountryand any oth€ l
Youaren'tlate, countriesyou know well.
Helsnt late. WhatliÍ]edo peopLestirl WoÍk?
Do theyst.rt € a rly.
Whattlmedo theyhavc lun.h?
Otherverbs Do theyhavc coÍfee bÍoilks?
Theydon'tworklate. Whattlmedo theyfinishwork?Do peopleworklale?
she do€ s n't staÍteaíly. timedo p€ o pIe havedinner?
\ryhát

USEFUL LANGUAGE
f Grammar pra(tice.->
Page96,
Whattimedo you starvíinish
work?
Exercise8,
Whattimedo you havebÍeakfast/lunch/dinneÍ?
commUnication píactice9..') Page 79. get up eaÍly.
|startWoÍkat /'45.
work with a paÍtn€ r '
I don'twork late.| finishat 5.00.
We don't have coffeebreaks.

Janstartsworkat 2.00pm. She stansafterlunch.

A|anfinisheswoÍkat 10.]0am' He finjshe5beforeIunch'

2)
 Information

E" 44 NeiLLeeman phones Tina car€ y ,

a colleague. Listen to the conversationand
El a Readthe article.what is Netlingo?

answerthe questions.
1 What'sNeil'spÍobl€ m ?
2 Wherecan Neili]ndthe answeÍ?

b 44 Listen again. Fill in the gaps in the

sentences.
hal docs tl)e'e'stanclli)r iD emilil ?
know mean spell standfoí think Whal does com'rncanlWhat doe.
understand 'WWw'stanCl
Íbr,llfyou don't undclstand 1hc
lan8uasc ol.thc IntcÍl)ctand e.busjness,the
't a o r ' , , t , , / ,' t , t , , / d n d o b" . i , I o n o -
answersare at netltngo,coln,
pagesix.
2 ltl salesjargon.Whatdoes it 'Ihe
Netl,ingowebsitehas an online dictionary
With tlrousands oflvords' fronr ú' to Zip.
I Good question. don't
4 DoesB 'business'?
5 I'mnotsure,but its
netLingo
dotcom.
6 Howdo you 'netllngo'?

. '''>Page96, Ex€ Í (ise l.

vocabÜlatypÍaCtiCe
 Information
4

work with a partneí Ask and answer

questions aboutth€ woÍd5and abbreviations
at the top of the aíticle.
couldyou spellthat,p|eáse?
A W h a td o e s . . m
. ean?
B (|think)'..m€ a ns..' (but 'm not sure).
A Whatdoes ''. standfoí?
B don'tknow / t standsfor.... d Grammaípíactice.'')Page97' Exercise2.

E. 4t Listen to lieil Leeman speaking

to á Customeron the t€ l ephon€ . compl€ t e
Communic.tion practice10. StudentA .,
Page 80. Student B .>Page 88.
the foíÍn.
E" Do€ s youÍlanguag€ u9eEnglishwords?
Writ€ somewoídsin the chart.
B Customer

Namot Lnrl,r
co'npUt€ r /|nleÍnet
wods
l
Company:

45 List€ n again and complete the

conv€ í sation.what questions do€ s N€ i l ask
to g€ t th€ customerinfolmationÍight? Discussyour wolds with a partn€ r . How do
(ustomerMy ndrp! | ,'J.,<,ir,n. \on A_d li you say them in youÍ|anguage?How do you
kom Hugh€ s nr!r.ll.c. say them in English?
eil soÍry?l
USEFULLANGUAGE
CustoneÍLindasammeÍson.
s A doubIe]ME R
S O,N. W h a td o e s ' w e b ' m e a n 7
It means.InteÍnet'.
W h a td o e s . e ' s l a n fdo Í ?
tustom€ l soÍry's.A doubl€ l'4 E R s o N- It standsfor'electronic'.
Iteil SAdoubleM.E.R.S.o.N. How do you spell.InteÍnet'?
custom€ r That,sright'And |'rníromHughes
nsuíance' ldon't understand.Whatdoes this mean?
tleil Hughes? r I don'tknow / |'mnot suÍe'/ |think it
means,...
c u s t o m € rH U G H E S . soÍry?could yoU say thátágain?
l{ell H'U.G.H-E S.
Couldyou speakslowly,please?
cuslomerThát'sright'
Ne|l 0K' We||.ll.dn|\vPly r.' Ío|yo-.
call. 'll check...

46 Listen and r€ p eat the questions

fíomth€ conversation.

I z,;
E" 47 Listen to the peopl€ talking about
€ m ail at work' Fitl in the gaps.
oÜ B

read íeceive send WÍite

couÍse
subjectI EngIishtíaining
t emailsa day,to
.s,u,t ten to Íifteen
colleaguesandfriends.
2 | aboutthiÍty oÍfortymessages
a day,fÍomcolleagues andcustomeÍs. Twopeop]efroÍncc soÍtwaÍe ta|ywou|d|ikelo go
in English. tolhe'WíleEng|ish'train ngcouÍse. Theyaresi|Via
3 | don't messages
Lard. an assislantat ouf ofÍicein Ív]i|an'
and Antono
4 | ernailsin English.
I understand Amatothemanageí of |heRomeoÍíce
about50%.
Besl Íegards
WoÍkwith a paítneí. Ta(kaboutemailsin youí
iob, usingthe veÍbsin la.
- cc softwaÍeta|y
HumanResources|Manager
Sa woíkin paiÍs.Readthe emails.who wouldlike
to go to th€ hainin8couíseand whataÍetheir
m'loÍo@cc.s.it
TeL:+3902449690791,
extension22
t€ l ephone numbers?
vocabularypractice.-' Page97, Exeícise3.
Readthe emaik and undeÍl|ne all the
poss€ s siv€ adiectivesfromthe box'

IJ!tJ
o8 B
ootr
os B E]
o ToÍo
To| |v]aÍ
Frcm:Sl]sanneF|oÍe
To: a]lmanageÍs andassistánls subjeciI emaiIaddressesandextensionnUmbeís
From:susann€ FoÍe TÍaining N,'|anager-
cc
softwaÍe (Geneva)
Inl€ Í naIiona| DeaÍN4Í
ToÍo
subj€ c t: Eng|ishtrainng course Thankyouforyo!Ímessage's |ViaLaÍdiand
AntonioAmatoare we|coíne on ihe couÍse
Do you sendandíeceiveema s ]nÉngish? cou]dyousendtheireí'rái|addÍesses and
Do you readandwíiteíeportsin Eng|ish? exlensionn!mbers?
.Wrle Eng|ish,s a tíaningcourseÍorcc
Besl regaíds
Softwáre'smanageÍs and!]]9i!assistanls.
The couíses at oUíheadoÍficein Geneva'
cc soilwareInternationa
Trainlng|ManageÍ-
s,íoÍe@cc.s'ch
Telr+412290887250,extenslon165
 Information
4

Possessive's ond oÍ

Wher€ ' sAndíew'soffice?

WháfsTom'snumber?
(Use's withpeople.)
S u b j e c t r e m a r l a d d r e s saensd e x t e n so n n u m b e r s He'sthe manageroÍthe Romeomce.
What'sthe numbeÍ of the London
DeaÍ
susanne office?
luse of with ploces.)
S i V a L a Í ds e m a a d d r e s s s a r d @ c c s | 1 H e r
p h o n en u m b e rs + 3 90 2 4 4 9 6 9 0 7 9 1e.x l e n so n 3 4

A r l o . i oA . r ' | | o ' 1s l d . e \ s i s á 1 | o a i o' ' n ' | | o c D '. \

l d o nt h a v eh i s e x l e n s i o nn u m b e rb L r tl h e n u n r b e r comptete 1-5. lJse ,5 or of Refeíto the
oÍlhe Romo off|ce s +39 06049509267 emails'ií n€ c éssaÍy.
Regards 1, +)9 02449690791,extensron l4
\,th t ' , , . t t ,',,t|"'
14,
2 antorio.anJlo@cc
s. I

3 +39a6049|]o9)ó/
Thi i5
4 |aÍdi@cc
s' l
Tli i5
4a List€ n and Í€ p eat the sent€ n c€ s in 5 +41?29088/r!0.extension165
the gíammaÍbox.

GrammarPÍactice.-)Page 97' Exercise4.

Possessiveodjectives
Wolk with a páÍtn€ l .Ask qu€ s tions ábout
lWorkhere.This is my office. the emaits.
Wheredo you work?Where'syoor Wl . . .. p h o rL.l p p\lp--io, nL.bp,
offlce? "l-

Tomworks here.This is hls offlce.

Diana\aorkshere'This i5 her otÍice' pÍactice
communicalion 11'studentA '.')
Thecompanyhas its omcein Berlin. Page80.StudentB .-) Page89.
We workhere.This is our omce.
They WorkheÍe.This i5 the|íoff]ce.
USEFUL
LANGUAGE

to WÍite/s€ nad messa8eto (som€ o n€ )

to read/Íeceivea messagefrom (son]eone)
Writinq enoils or Íaxes
Dear ['lí[,lssmith'
(]ohnsmith = [4ÍiJi||srnith= [4s)
Regards, / BestíegaÍd5,
C o u l dy o u s e n d . .?.

t
I
t,/

@ @!ry949 91o.r9.o,-5!rE!!:!!1!,
E a Talkto a paÍtneÍ;
Do you reada lot of books?
Wheredo youbuythem?
WhatsoÍtof musicdo you like?
Wheredo youbuyyourCDs?
Wheredo you bookyouÍ
holidays/flights?
Readaboutthe websltes.0o you
use thesewebsites?
R€ a d aboutthe companiesaga|n,
and ffll In the gap5.Usea
dictlonaryto help you.
computer coPY download
files print save softwate
book
Youreade.bookson a
t!at!l1a!t!!:.
AdobeReader is
customeE ,' Ílusicfrom
itunes.
lTunesdoesn't sellsongson CDs.
Thesongsarecomputer
lf youdownload a flle,you
it on yout computer's
haÍddlive'
iTunescustomers.....
musjcfÍomtheiÍcomputers to
CDs.
iTunessellsc0 coversto
download and ...... on
papeí
8 You can easyJetflights
by phoneor online.
49 Listenand checkyouÍ
answers.
vocabulaÍy píactice-.) Pagé97l
ExeÍCise5.
833
amazoncouk
AnrizoIl se||sbooksandhundÍ6ds of
otherproducts. You pay by cr€ d it ca|d
andAmazonsendsyourpÍoducts by
marl.You can also download
's.books.toreadon yourcompuléÍ
(withAdobeRsadersoftwaÍe)'
Q l ..rll l í]ad . hook.j I t|on l
hrv. Adobc R.nrl.r llow
r i L r . l rr s l ' l W l i { r r 0 . J l
A: Adobe Readoí.sfree'You can down|oad
the softwar€ Íromthe Amazon or
Ú,'"".'..".
At rfuri(,syoucan downloadmusic,
The sile has 700,000songs.You can
savelhe musicon yourcomputoior copy
theÍ|esto a cD' And customerccan down|oad
and píintcD coverc'
Q: c.lll I nl.kc lwo TÍt|]lcc copi(]s ol cDs?
A: |f th€ cDs aréfor you, yes. But you can't give or Be|l
copies to otherpeople.
at easyjci .on]' You pay by
YoUcan bookan € a syJel Í|ight
Youcan a|sobookby phone'butif youdo lt on
cÍgdilcard.
yousave€ 1 4.
th€ |nteínet
Q Do ú 1 r ' i V . t r y p ] . | ] ( ]( i c k e t s b y r n á i ] ?
A: No. easyJet doesn'thavetickets.You jusl get
a referencenumber.
 Information
4

E a Réadthe textagain.|JndeÍliné
the coííect
words
in the sentences.
7 yo\r9!|I/can,tbuy books fíomAmazon.
2 yo\rcon/.an't|ead e.books WithAdobe softWaÍe.
3 you poy/don'tpay foíAdobe Readeí
4 \ou con/con'tbuy sgngs frornitunes.
5 You can/con'tbuy cDs fÍomiTunes'
6 easyletflightsa/e/orert free on the Internet.
7 easy)elpints/doesn't prlnf tickets.
50 Listenagainandansweíthe
questions.
1 What'sthenameof thetraincompany?
2 Whatcountry is thecompany in?
3 Canyoureadthewebsite in English?
4 cán you pay for ticketsby cÍeditcáÍd?
5 canyouíeceive ticketsby mailjn theUK?
51 PRot|Ut|c|ÁI|oNListenand repeat
th€ s e phrasesfÍomthe conversation.
How
do you say ía' and can'tin the sentencés'
I Youcanbookon theInternet.

2 And can.youpay by cíeditcard?

Youaanbuy booksfromAmazon. /krnjut
customérs
can downloadmusicfrom 3 Youcan'treceive .
tickets...
iTunes. /katnt/
Negotive
commUn|cationpract|ce12.stud€ n t A .'
Hecan'treadthe file.
Pagéa0. studentB ..' Page89.
YoucarftcopyCDs,

Que5fiors Thlíkabouta web9|té you know.Make

Canyoubuyproductsfromthe website? notesaboutwhatyou can use it for.Talk
WhatCancustomeÍ5 to youl páÍtn€ Íaboutit. Ask youÍpartner
buy?
quest|onsabouta websitethéyuse.
v.lheíe
c.n l buy cDs?

\ISETULLNNGUNGE

E a
pra(tice-' Page97' tx€ Í Cise6'
b GÍammaÍ

50 listen to this conversatlon aboutbooking

r> I can openthe nle,but I can't
readit,

al
,
Thiscomputerhas Frenchand
tÍa|n
tick€ t s online.what'sthe webs|teaddress?
v,)

I "'t
Germansoftwarc,

E Youcansavephotoson the
computet

E Youcan printdocuments
photoson papeÍ.
and

F I copyall fllesontoa CD.

.t* t tr.ü Youcandownloadthe software

fromthelnternet.

fl
 Places
I
Business
faciliti€ 5

ná

( íf-.

rneEmirates
Towers Hotel
meansbusiness

!a Mátch th€ s e woídsfíomthe afti(le to the photos.

lJse a dictionaryto heLpyou. r o o m a r t h oh o t c l T A r e
T o w e 6H o l c l i n D u b a i ,
theresiustoneanswer:
t h e r et a b l . sr n d . h a i B T
We needr photocopy T h et m i r a t e s ' l o w e 6i !
chair faxmachine laptop meetingÍoom
phone photocopier photocopy
powersocket printeÍ table flip chaÍt p h o t o c r p i e rCTa nw e
use the fax machineT w h e r e ' Y e íi s n ' t j u í a
l n e e d t o m a k ca p h o n e
52 check youíansweÍs.
listen and call. Are thcre power strateily( We don t say
ÍePeat.

R€ a d the adcle and answ€ r the questions. b u s i n e $l a ( i l i t i e sa r e

GiveoxaÍnpIe5'
1 Whatare.businessfac]lities'? the.e atthe Emi.ates
To'leÍsNote|? Therear€ a thousand ToweB?The answer is,
2 Whereis the Ern]rates
t h e h o t e l d o e s nt j u s t (
3 what group is the hotel f?
haw businessfacilities
4 Whatis the group'sbu5ine55 5tÍategy? hotels.At th€ Emirates it Úa businessfaci|ity
5 Doesthe hotclhavegood businessiaclLities?
 P l a c e s5

practice.-)Page 97, Ex€ í cis€ 1.

d vocabulary d practice.-' Page 98' Exercise2'
GÍammaí

E" 53 Lislenlo the conversation between

a Customerand a receptionistat the HoÍizon
E" Make verbs flom th€ undeÍlinednouns and fitl
in the gaps in As sentences.Use a dictionary
Hotel.can the man send and r€ c eive emáils to help you.
at the hotel? 1 A 1 need to l,h.trirl'!/ Íhis'cou|d I Use
th€ photocopier?
B Yes,
2 A needto my ássistant'can
makea phonecal|fÍomhere?
B Yes,
] A Ine€d to this to my offlce.
Could use the fax machine?
B Yes,
this Ílle.can send
ernai15 fromthis compLrteÍ]
53 List€ n again. what faciLitiesare B YES,
theÍein the hotel bu5ine55centre? TiCk ('/)
5 A nrpIo J'op/o hi\fl'.
the boxes,
| 5t h e r ea p Í i n t eI rc a n U s e ?
1 me€ t ]ngroorn5 /) B Yes,
2 Photocopier
] tax mdcirll€ D 55 Now listenand fill in B's repti€ s .

C Practis€ th€ conveÍsation5in 3a.

t phones
i n€ed (to)

(need+to+yerb)
54 PRot{ul|clATloN
list€ n and Íep€ a t' needto photocopythis.
Therear€ mectin8rooms.
lneed + noun)
I needa copyof this.
Theres a photocopicr.

Arether€ power50.keis?

s therea phonesock€ t ? d Grammarpractice-.t Page 98, Exercise3.

communi(ation practi.e1]. stÜd€ n t A ..')

Page 80. Student B .-) Page 89.
i thereis/à

Singular: There'sa photocopierin my USEFULLANGUAGE

office.(There's= Thereis)
Plural: Ther€ are two píinteísin
the office.
QuesÍlorls]|s thele a fax machine
here?Are there computers
at the hotel?
/V€ g otivej There isnt/arentphones in
the meetingrooms.
I needto makea phonecall.Can I use
the phonein the meetingroom?
|s thelea powersocketlor Ínylaptop?
I needto píintthis page'Do you have
a pÍinter?
I needto photocopy this.|5theÍea
photocopieÍ heÍe?
You can faxit. We havea fax machine.
 The seniormrnrrgement oÍtlces in theair)at levek4l and42.
jre on lcvel8ó o|thebuilding'
Thercrrcr 2 cntrances/
cxitsronc ol1thc Sroundnoor Therearej windows
one on the Íirstfloor in the building.
Theretlre88 Íloorsin th. Therearea flishtsof
buildins abovegroundlevcl.
The basementhrs íourlevels.
Thc buildins has5 lifis.
Thereis i lky bridge'('rcorridor

E a Mat.h the woídsto th€ buttons|n th€ tlft.

basement fifth fiíst fouíth

ground s€ c ond sixth thild

6
5
4

2
í

tr
57 check your answeÍs.L|stenand rep.al

|.ookat the fa.& & FÍgu|esa$aht..F|tt|n th€ gaps in

these sentences.
The entrances to the Petronas
Toweísale on the
' t!!11',,,,ta^d ' floors.
A.sky bíidge'links
the two towerson the
foÍty-] and forty.4 floors'
PeÍonasl s€ n ior manageÍshave their officeson
the eighty't floor,
a work with a partn€ . ' can you .ompl€ t € the
Ía.ts& Flg{,resaboutthe PetronasTowerswith Odinol nunbeB
th€ s e nUmbers?
1st = fií9t 5th = llfth 9th = ninth
2 76 765 1,8oo 32,ooo 2nd= second 6th = sixth 10th= tenth
3rd= third 7th = seventh 11th= eleventh
4th = fouÍh 8th = eishth 12th= twelfrh...
'6 list€ n and checkvouÍansweís.
 Ptaces5

0 practice.-)Page 98, ExeÍcise

vocabulary 4. on the right']u5(afleíthe lift.
b t's oveÍthere'Th€ filst door on the Íight'
Talkaboutyour office.
t's just pastth€ st3irs'The thirddooÍon
Theofiic€ btrilding
has ...floors.Our officeis the right.
Go thíoughthe doorsat the end' and
Th€ entran.€ i5 on thc ,,.floor thcyle on the righl.
Th€ Í e\ a / TheÍeale ''. r f r ( s ) .
Go to the end of lhe coÍridor' throughth€
doo15,and tuÍnleft'
! a Matchthe wordsto th€ signs.
óo Listen and check youÍansw€ t s.
litt stairs

MtrEtr
Í vocabularypÍactice.'.'Page 98, txer.ise 5.

ó1 Listen and r€ p € a t the dilections.

1 Thcyte on th€ right'
2 lt s iust pastlhe slairs.
1 l,li 2 ) 4
] Go throughthe dooís.
'8 Ask where 1-4 ar€ . Listen and 4 Go to the end of lho .orridor
repeatthe questions.
work v.ith a paítneíTake it in turns to ask
59 Listen to the p€ o ple asking for and answ€ Í th€ qu€ s tions in ]d.
dií€ c tions.li\lhataÍethey looking for?
1 'r/7 3

Go thíoughthe dooí5.Tum right'

Lookat théoffic€ Plan. can you mat(h the
qu.stionsánd answeÍs?WÍit€ a.€ in
theboxés.

practice''.' Page 98' Exerciseó.

GrammaÍ

fl a,.r' commUnitationpíactice14. studentA.'.'

Pagea1. StudentB . ) Page89.

USEFULLANGUAGE

IL Excuseme. Where's,,.?

.
tl
-Jl
|tl on the gíound/fiÍst^econd ''. floor'
I |t'sovel theíe'
|tl just pastthe lift,on the íight'
Go to the end of the coíidot
Go throuBhthe doors.
a
U
TuÍnright/left.

(he l]ft?
1 Excus€ me.WheÍe's I/,)
2 Excuseme.Whereare the stalrs?

3 Where's
the compuleÍ
loom? ll
4 Wheíe's
the dr]nksrna.hine? L]
arethe toilel5'pIease?
5 WheÍe

Ill
 a wlere are the PropeÍties
in the two adverts?
s\
!

{sl
\.
---1

12 apartmenG,centralsydn€ y ' studio,1' 2

and 3 bedrcoms'Toptwo í100.s
2 5 t h ) on
í e wb l o c k '
(24thand
,.J, I
IN
!\ *"- po
PÍice5f.om s480,0oo'
wl
mt
po
cll
tha
GoldCoastnearBrisbane PK
lsumm€ Í3o.c, winter20.'c)'19thcent!ry
bathÍooms (upía|ís
hous€ ' 6 bedÍooms,2 tn
anddownstair',largelivinqíoom165m1,
Ú|tn
modelnkllchen'9ála9e Galden3'l00 m. Fol
or
pool BeaurrlLrlvrew Tasmansea
swrmm,nq a!
pr(
$1.6mittion.
7

Íindwordsií the advert9to matchthe F|ndadiectivesin théadveítsw|tha sim|lar

photos1-8. U5€ á d|ct|onary
to help you. meanlng.
62 checkyouíanswers.Listenand
repeat, 2 0rg

pÍa(tice.-,
vocabulaÍy Page98,txeÍcise
7.

a Readth€ advertsaga|n.|Jnderline the CoíÍe.t I Adiectives

!
adiectivesin 1-€ .
Theapanment is bi8.
1 TheapaÍtment blockis modern/old. It'sa big apartment.
2 The ápár1ménts
aíein d low high bJi|ang'
TheÍoomsin the housearésmall.
3 lhe house is old/new. Thehousehassmall rooms,
4 The living rooínin the house is b/g/smol/.
5 The kitchenin Íhehouse is old/new'
6 Íhe|e'sa nice/horribleView fÍomthe
gaÍdenof the house. c vo(abularypractice..)Page 98. Ex€ l cise 8'
7 |Í'shot/coldin B|isbane.
a Ihe house is cheop/expensive.
 P l a c e s5

! a rool tt'" titt" of the article.Whatdoes

"t
'hotproperty'mean? quitelv.ry + adiective

b Readthe article and answer the questions. It'sverybig. li's quitebig.

1 HoWmanyp€ o pIe live in Au5tÍa|]a? It'squitesmatl. lt'sverysmalt.
2 Wheredo most peoplelive?
3 Whereis propertyqUlte€ x p€ n 5iV€ ?
4 Wherear€ propertypíicesVery|o!\r?

E" 63 List€ n to a mán talking to a

cotleágueabout his home. lJnderlinethe

!l has36'000 km oícoagt.ThereaÍe7.6 mi||ion 1 The house i5 qtrlte,eÍysnall/big

l l km2oÍ|and.AustÍa||a
|s big' very b|g.But tne 2 Th€ gaÍdenis quite/verysmau/big'
popu|at|on
of18 m||||on
|5vely sma||foÍa cont|nent.
I The house is quite/yeryrld/modem.
w||hJus|twopeop|epel squa|eki|ometÍe' does this 4 Propettyis quite/vetycheap/expensive
móanAustlalian p|opeÍtyis cheap?Not exact|y.
A |alge
póÍcen|age b pla(li(e '.') Page99 txeÍlise9'
GÍammdl
of Austla|iansIive.na sma||numbelof blg
c||les
onthesouth.east coast'The |a€ e popu|ation
meanshomesarc qu|teexpensive(thelea||yhot
|heÍe pÍactice
communication 15' studentA
pDpeÍtyis in sydney)' Page81.studentB ...)Page 90.

|npaíts
of westernAustíaIia. the oppositeis tíue.
Avelysma|| popu|aÜon meansvery|owptopeíty ptices' @a work with a partner.Talk about € a ch other's

pt|ce
Fot|he oía squaremett€ in sydney you can buy
ásquaíek||ometre n€ a r the GÍeatVictoriaDeselt.Hot WheÍe..' Live? .'' hou5€ / apaÍtment?
''. big?
plopenyof a diff€ r ent kind! .'' gaÍage/garden?

Talk about pÍopeítyPlices in youÍcountry.

.-+r Ar€ propeÍty priceshigh?
!tí (*- hn
In Whatcities/regionsis píoperty
expenslve/cheap?
In what partsof youÍtown/Íegion is pÍopeíty
exp€ n siVe/cheap?
(
USEFULLANGUAGE

I live in a house/ an apartment in ....

It's,.,kilometres from....,
The house/apaftment is quite/very
big/large/small. lt! ...squaremetres.
llow discuss these questions with a partner. It'soLd/modern. lt's quite/verynice.
1 Whatdo .m'and .krn'standfoÍ? |t has '.. bedrooms-|t has a big/sÍnall
gaíden.
2 Wh. doP. ||F // i ó nPdn by '| o| p|op"1y
of a differ€ n tklnd'? Is píoperty expensivein youÍcountry?
ln ''. píicesaíequite/VeÍy high,but in -..
 Action

d Vocabularypractice.-tPage 99, Exercise1.

Ia Label the photos (a-e) with the woÍd. in
the box.

goonbusiness

goto tÍade
trips go to conferences
havemeetingsgivepÍe5entations
fai15

Discuss th€ s e questions With a paÍtnel.

l He oftengoesto the headomce.
They?ealwayslatefor meetings.
a|ways usually ot|eí sonel|nes don't ohen nevel

Do you go to confeÍences?
Do you havea lot of meetingsa
Do you g]Veples€ n tations/
Do you go on businesstíips?
Do you go to tradefairs?

64 Listen to five peoPl€ talking about

thek jobs.Matchthe p€ o ple you hearlo the
photos. wíite 1-5 in the box€ s .

l I t,,,,.,,,,,t;,:,t.

[]J
a!

t,,
>t

36
 Action6

I a Lookat the adveÍbsof fÍequencyin the grammarbox. Then compLetethe sentences

so Inev aí€ Üue ÍoÍvou.
1 g ve presentalons. ] Writ€ ernai|sin EngLsh.
2 go on bu5ine55
lÍips' 5 I workat home.
] Workln the € V ening'

b ó5 Listen to an interviewwith veronicastephens, a t€ l evision pÍoduceÍ.

Howoften do€ s she do these things? Tick (/) the boxes.

always
1 w o r k st O Ít c l c vs o n . o m p a n i e sn J a p a n f V) L]
2 W o r k sW ] l hp l e s e n t e Í|!Í o Í]ni p J n t l n I L] L
3 n a k e sp r o 3 r a m m e] 5| E n g L ] í ] L] I t
4 w o r k sw r h a r e r m f r o ml a p a n ] L]
t w o r k sw l r hr t e i m f r o n r h e u K t ] L] L] tt
ó 8 o e st o ] a p J no r b U ! | c s 9 ll L]
work with a paÍtneí.Mák€ sentences about

5 h e u s L r a l lw
y o r ( s w i t h t e l c v l s i o nc o m p a n i e s
n Japan.

Ea ó6 Listento stuartcompton
to a coLleague
talking
aboutwork'Are the sent€ n c€ s
67 pRoNUNc|AT|oN Listenand Íepeat.
How do you say o/ in the sentences?
tÍUe(T)or fatse(0? 1 | havca |ol oÍmeetngs'
1 Hedoesn'lhaveir ol of meetings. V 2 | don'tg Vc a IotoÍpresentations'
2 Hetravels
a lot or buslness. L ] Do you go lo a |ol oÍconferences?
3 He doesn,lÍnakea |otoÍphon€ .aLLs
Gíammarpractice-.) Page99' Exercise2.
4 He 5end5a lot oí emn]ls'

commünication 1ó .'' Page8l.

pÍactice
a lot (of)/ lots (of) Workwith a partner
i
a Lotofllots of + roun
We havea lot of customers in France. USEFULLANGUAGE
We hav€ lots of custor.eísin |talytoo
(a lot ofl lots of = a largenLrmbe, Do you oftentÍavelon bu5iness?
ldon't oftengo abroadon buslnesstrips.
verb + a lol Ioftensendemailsto foÍeign colLeagues.
lgo abroada lot. (: often) phonecaI15'
I nrakea Iotof inteÍnationaI
I sometimes go to Íade fairsand

I nevergive presentations in EngLish.

I go to a lot of me€ t ings in English'
!a 68 Listen to thé.onv€ r sation in

."",""!
the m€ e ting. Fill in the 8aP5.

having phoning working

now moment this today

lim Emma.l'm t /t,r/irl a rneeting

at the'z with Laura
and chÍis'
Emma Right.
lam You?eon the |oudspeakeÍ'
Emma OK. Hi everyone.
HelLo,Emma.
C h s Are you havinga good timein
lstanbuL?
Emma Oh.it'sgreat.Reallygood.Thi]
on|ypÍoblem is' |'mr ]
C h s |]n 5uÍc you aren'twoíkinga||
th€ time]
lim Emína, wete 4 about
your proiect,Canwe ask yoll
one oÍtwo questions?
Emma Sure.Go ahead.
||m 0K' chíis?
Chí|s Yeah.What'5YouÍteaÍndoing
t , Emma?
Enma We||,theyaíen'tWorkingat the
ó . They?ehaving
tuncn. c what ale |im,Laura,chÍisand Emmadoingat th€ moment?
chíis No' meanon the proiect'What WÍitethe CorÍectform of the v€ Í b. ReÍelto the conv€ r sation
aíetheywoÍkingon /
in 1a agaln, if nec€ s sary.

Enma Oh, right.Um ...Well, 1 lim' LauÍaand chÍisnre in the offi.€ thi5morn]ng'
3 wele,,,ro.kingon I/t,L1l,/atn11 a meeting.(hoye)
installationnumbersix.Wete 2 Emmaisn'tin the offce thisweek.
just flnlshingthe testingon that on a projectin lstarbrl. (wak)
thal'sthe lasl iob... I Ernma'sin lslanbul. a good timc' (áaye]
b Vocabularypractice..')Pag€ 99, 4 Emma'sat Workat the moÍnent'
ExeÍcise3' a phonecaLl.andke,
5 Emma'sco||eagues aÍehaVinglun.h' at
the moínent'('rl WorkJ
ó Laura'sn a Íneeting'She lunchal the
moment,(notioveJ
7 Jim,chrisand LauÍaare ta|klng' Emma
quest]ons..ásk)
8 Emmannd hel co|Leagues ar€ on thc |.51job'
thc testing'l''Álr)

l8 l
 Action6

Presentcontinuous

on the leportnow.
l'm woÍk|ng
she's maklnga phonecall.
They'rchavlnglunchat the moment.

Negotive
|'iÍíot havlíga coffeeat the moment.
He lsnt maklnga phonecall.
OR
He'snot makinga phonecall.
We .ren\ woídngtoday.
OR
We'íenotwolkingtoday.
BothÍons of thenegativeare in @mnon use.

Questions
whafg she do|Í8?(WháÍs= Whatís)
WhataÉyou doltlg?
15he hav|nga méeting?
AÍ€ theyworklÍton the proiect?

70 Llstento the telephone

conveEations.what are théPeoptedo|ng?
comoletethe s€ n ten.es.
1 Steve's lnvnn Ltrlr
2 Olivia's
3 Colin's
4 Nadia's
ó9 PRo|{Ut{C|AÍ|ol{L|stenand r€ p eat
the séntences.How do you say ./'9? 5 Paolo's
ó sylvia's
1 I'mhavinga meeting.
2 What'sshe doing? pÍáctic€17. studentÁ -.'
commUnication
3 she isn'twoÍking
today' Page81. StudentB -.t Page90.
4 Weteall WoÍkingon the project'
5 AÍetheyhavinglunchnow? Talkto a partneLwhat aíeyou workingon
6 Whataíeyou doing? at th€ moment?
Gíammarpractic€ ..' Page 99, Exercise4.
USEFUL
LANGUAGE

Het in a meeting thismorning.

Theylehavinga coffeeat the moment.
Whatareyou doingnow?
I'mnot in the officetoday.
We'reworkingon the newprojectthigweek.
 sooÍtsaÍdleisuÍe
act|v|tIes

Ea Readthe text.Canyou btly ForDunnies book.s

in your country?
Answ€ r théqu€ s tions.
1 Whatis.spaÍe tiíne,?
2 Whydo peopLebuy For Dummiesbooks?
3 Whatkindof peoplebuyForDummles books?
4 ls lhe For DunmiesseriessuccessfuL?

'.:!:YÉ

A e.b.7,;|",,hí::,
ú u"

What do you do ínyoÚ sparc time?

Nola |ot?AíeYou|ooking
10Ía new
hobby?|Íyo!aíe,then a qoodp|aceto
sla( is the For Dlrmmies books. The
booksteach yoUhoWtodoh!ndÍeds oÍ
things' ÍromAÍnercaníootba||to chines€
cookin!'For DÜrnmies books € x p]a n a I
th€ basicsin simpIe láng age'so they're
peÍJect íorábsoIUtebeqinneís' Theb ack
andy6||oW booksnowhavehundreds oí
tit|€ s in 39|angUages'W th ]00miIion
copiesin print'it,sobvioUslhatíreetime
is bigbusiness.

Match the words to the activitiésin the

pictures.

aerobics basketball chess cycling

flshing footbatl guitar running skiing
swimmingwalking weightkaining
WINE
12

40 1
 Action 6

7l PRo Ut{c|AT|oN ch€ c k your Lookal lhe photos.Can you guess what the
answeís.Listen and repeát.AÍeany of the peopledo in theilspaÍetime?
wolds|he sameor similarin your languag€ ?
|s theiÍpronUn.iation
differ€ n t in English? 73 Now listento the peopleand flll in
the gaps.

!a 72 Listen to two colleaguestalking

aboutleisuÍe.Which activiti€ s fíom 1c do
theytalk about?
lgo
72 Listenagain.Completethis extrart
fÍomthe conversation.
A Don'tyou |ik€ 1 |
B lhate,
A 0h' love]] ' |t'5goíJdfo|yolr'
2 play
B N o ti f y o uc . n t a l
go
A No,that'struel

till in the gaps. Then make fouÍsentences

thatare tíu€ foÍyou.

like dont like love hate

L
rpLiy
((-r) r | / .1 , s.iirr Ipldyth€
go

\'.IWi|(n8

I c w I nn r q .
\J'
/-
(..:) 4 ÍUl|i||c|

go/play/do

| 3o + nouns with -ing

hatewalking
I play + sports,ganes, musical
like skÍin8.
ldo + aerobics,
weighttraining

d G a r m d r p r a rl i . c . ) P d g p q o . E x e r .i q p s . '.') Page99, ExeÍci5€ó.

pÍactice
VocabUlary

Communicationpractice18.-) Page82.
WoÍkwith a partner.

IJSEFI]L
LANGUAGE

Whatdo you do in yourspaÍetime?

r go cyclng,
ldo aerobics,
I play footbalL/the
guitar.
I Love/Like/hate
swimming.
 Meeting

Planner
JÁNUARY FEBRUARY MARCH ÁPRlL
MT WT F MT WT FS s MT W TF S s MT W TF ss
't2
1 3 1234 56 7 123 456 7 34
8 9 1 0 1 1 't2 t3
'14
456 7 10 8 9 l0 1t 12 13 567 ll 9 10 11
't5 16 t7 18 't9 20 21 't5 16 1 7 1 a
11 12 13 l6 17 15 16 t7 l8 19 20 2l 12 13 14
18 19 20 2 22 24 22 23 24 25 26 27 28 22 23 24 28 1 9 2 0 2 l 22 23 24 25
25 26 27 28 29 30 31 29 30 3l 26 27 2u 29 30

75 list€ n end Í€ p € a t the months.

Ea 74 Listento fourshortconveÍsation..
when do th€ peoPl€ arÍan8eto meet?Maík lanuaíytebíuaÍyivlaÍchApÍl lt4ay June
th€ foul dat€ s on the calendar. JU|y Augusl septembeÍoclobeÍ NoVernber
DecembeÍ
c List€ n again and fill in
7' PRoí{Ut|c|Al|oN
the chart.

Dates

We write: We say:
ÍMayuth
11thívlay the eleventhof May
 Meeting7

vocábUlalypÍá(ti(e'.') Page 100.Exetcise1' b píactice..' Page 100' ExeÍcise

GÍammaí 2.

76 Li.ten. Wíitethe days in th€ oíder vocabularypractice.'')Pag€ 100.Exercis€ ].

you heaÍthem.
d Work with a partner.student Á points to one
Monday Tuesday Wednesday of the phrases and Student B asks a
Thursday Friday Saturday Sunday quéstion.Take it in turns.

| !t't,ltusJna 5 B AÍeyou fÍeeon Friday?

26
37
. Ine morntng
77 Listenand repeat.Practisesaying
the daysof the we€ k .
Workwith a paÍtner.Lookat the calendaÍ. . middleof DecembeÍ
Yousay a dateand your partnersays the . August10th
day'chang€ roles.
A Thetwelfth of January . the evening
B Tuesday.
78 PRoNUNC|AÍ|on Listenand rep€ a t'
How do you say .Íl' at the € n d of the
!a 74 Listento the conversations
again.filt in the gaps
in la
in the sentenceswith numbeÍs?
at, in oÍ on' 1 Whataboutthe twenty-eighth?
1 |'mfÍee.'/ theendof]anuary' 2 |.mfÍeeon the fourthof February'
Yes,I canmakeit thetwenty.eighth. r Fridaythe twelfth?
2 |'mÍree FebruaÍy' 4 Yes,the seventeenth of ÍMay
is fine'
|'mbusy thebeginningof FeblUáry' 5 No, can'tmakeit on FÍiday the thirteenth
3 AÍeyoufÍee themidd|e of ivlaích? 6 so, túondayth€ fifteenth'
No,I can'tmakeit Friday.
themorning? Communicationpractice19. StudentA .-t
nineo'clock? Page82. StudentB -.>Page 90.

Prepositionswith times ond dotes USEFI.]L

LANGUAGE

on Tuesday Whencanwe meet?

)uly gth (dates) Whenareyou rÍee?
ín Maích (manrhs) whataboutthetenthof lune?
summer(Seosonsl That'sfine.
t h e m i d d l eo f . . . No,l'mbusyon thetenth,
the moÍning/afternoon/ I can/cantmakelt at theendof lune.
evening I'mfreeat thebeginning of lull
at ten o'clock (tines) I'mbusyin themiddleof July.
the beginning/end
of Whataboutthe firstweekin August?
nrgnl
the weekend
Christmas
 Presentcontinüou5:
Íuture
aÍían8em€ n ts

Tíavellanguage

Ea 79 Listen to Gary lipton talking to a

Coll€ a gue abouthi5 plans for a busin€ s s trip.
Filtin the gaps in his diaÍy.
!.á
Paris London Cf i.uSo fonaon

May
F|ib^Í|LA 9.at ('," )
/\r.ivL A/LL, Yq^ S.7S pl
) Na': Yrr^ C.tS ;,n t

) r..75 cn
-i
|,!LLt;rt " .-,'Í- 7'.k-.) 1.ao Gtu

- suL,R.L,l,\c\ R€ a d GáÍy'sdiary again and answer the questions.

üLLrjh j.TT G',
l|LLriri - J.-,,Lr t]d/kLt) t.3Tp,t1 1 ls GaryleavingLA on TLrcsday?
Tra,n (Eurt:tat\ ta ) (p,r1\ 2 Where'sh€ .hilnglllgÍlghtson thc Way
HÖt L| a';TG)' //'
] |5he takij)gIh€ lIainlo PaÍlson W€ d Icsdiy?
4 In Pdris,wh ch hoteLs he slayingat?
5 ls he comingbick to Londonon Saturd.yl
6 |5he aÍriVingi chicago n the moming.

In the sentencesGary Lipton describes his tíavel

plans.Fill in the gaps.

) I
* .n"na"
"rr,u"

) |:/,?,t|LÖnaóA t iu ht n1 LosAngeleson Monday.

43s p,+,:
' 2 the tíain the EuroslaÍ'
7.oo Pi^ c^,e.Ü"
3 Then in PaÍisfor thÍecnights.
ta.ts p,\ )
) 4 backto Londonon lhc tÍain.
) LA t?.25 6,h 5 in LA in the middleof the
night.
6 T h e . 'o . I h " Í g . | | o n " ' in
Chicago.
 Meeting7

futureaíangements
Presentcontinuous: Who...?Why...?

|'mf,y|ngto Londonon l/|oÍday' WhoaÍeyou wolkingwith?

Shebmeetlnga collea8uethls afrernoon. I'mworking
withlohn.
Theyl€ 8rí|v|n8
tonorow' Who'sSoingto the meeting?
Anne,PeterandKen.
wei! hrvlnt a meetingat Íouro'clock.
Whyareyou goingto Hamburg?
I'mgoingto a meeting.
Why! he takinsthe train?
79 Listen a8ain and check yoÜíanswers. Becausehe doesn'tlike flying.
é vocabularypractice...' Page 100' ExeíCise4.
..) Pag€ 100,Exercise5.
píacticé
GÍammaÍ
can you .ompletethes€ questionsfíomGaíy's Work with a partneL look back at Gary's
(onveísat|on
|n 1a? diary.Ask and answer questlons about
his trip.
How When Wheíe Who Why A When'sGaryleaving/arÍiving in ''.?
B at
He'sleaving/arriving .-..
aíeyou goingto EuÍope' Next
GaÍy? A Whafs he doingon...?
We€ k ? B He'sflylng/meeting/going....
2 aíeyou going?To the Londonoff]ce? A WheÍe's he..'?/ Who'she '''?/ Why.she
) áíeyou meeting?TanyaDolanagain? ...?/ How'she...?
aÍeyou goingto Pari5?on bUsiness?
t to Páris?Are you
aÍeyou lfave||ing communication oractic€20.studentA .-,
drivinB? Page82' stud€ n t B -.) Page90.
on page121 and
79 Lookat the tíanscíipt
Talk to other students.Flnd out what
again.ch€ c k your
listento Gary'sconversat|on
aííangem€ n ts they have Íoíth|s week.

Eo PRol{Utic|ÁT|ot{ Listonand r€ p eat' How

USEFULLANGUAGE
do you say the und€ Í linedwords?
1 Who\ 5h€ meeting? wheíeareyou goin8?
2 Who aÍeyou traveIling
With? Whyareyougoingto lvlilan?
3 Who'scominglo the meeting? WhenAVhat timeareyouleaving?
4 Whyare you leavingeaí|y? Whoareyoumeeting?
5 why'she golnglo London? Howareyou travelling?
ó why aÍelhey slayingjn that hotel? I'mleavingLondonon Tuesday.
|'maííiving/changing
in Paris'
she5 stayingfoÍa week.
He! flying.
TheytetakingthetÍain'
TIM E
ouT

a Talkto otherstud€ í ts abouttÍaintravel.

E
HoWoftendo you travelby tÍain?
Do you like tíainlÍave|?
Do you UsuallyÍeserve a seat?

b Gary L|ptoni5 büying a tick€ t foí th€ EuÍostar.

Read the conveÍsation.titl in the gaps.
Assistaít Hello'
Gaty Hi. ld like to book two seatsto
Paris,p|ease.FoÍtomoíow
Assistant At I i,liti tine7
GaÍy At ábout 5'00 pm' I don.lhave
á timetab|e.
'5 a tÍainat 17.15'
Itr in Parisat 20.55.local
time.
Gáíy Righl.oK' 4 \ ílne'
Assistant Wouldyou like to travelflrstclass
oÍstandardC|ass?
Gary Stándaíd'
Assislant And wouldyou 5
a sing|eor a retuÍn
ticket?
Gaíy A round.tÍip,plea5e.
WhenwouLdyou llke to 6
back?
till in 1-9 W|thwoÍdsÍÍomth€ conversation
Gáry Iwánt to ÍetuÍn
on satuÍday'
but in 1a.
don'tknowWhát7
Assislant Do Vouwantlo bool.lhe relurntlp 1 a one way ticket (US): a .v;ril' (UK)
2 a roJndl rp l, kel (J5) ' d (J\l
Gaíy |f Íeservea seal,3 3 a list of times(oftrains)= a
I changethe leseÍVation? 4 the timeat the destinátion =
Witha standardfare,you can 5 to comeback = to
changeor canceLthe booking.yes,
ó to l)ook= to
Gary 0K. How e is the standaÍd
fare,then? 7 a booking= a
0ne moÍnent' 6 a ti(ke|pÍice= a
9 normal(ticket,class):
a1 Llstenand checkvour answers.
82 chéckyouí answeís.Listen and
repeat.

pÍa(tice..)Pag€ 100,ExeÍcise
vocabulaÍy ó.

z^
Howdo you say Ío
E:| PRol{u|{c|AT|ot|
In thesesentences?Llstenand rapeat,
1 I'dliketo booka seat.
2 Whenwouldyouliketo comeback?
3 | wantto returnon Saturday.
Doyou wantto bookthe returntrip now?
4
w.ntto +inÍinitive/ would [kéto +
inqnitive
I'dllke to booka seat.
l waÍtto book a seat.
Whenwoutdyou llke to teave?
Whendo you wantto l€ a ve?
lvoÍejWouldljketo 13morefornal/polite
tton wantto.
n GíammarpÍactic€ ..' Page 101, ExeíCise7.
Meeting7
84 L|stento th|scustom€ Íbook|ng.
(1-8).
traint|cket.completeth€ lnfoÍmat|on
7 Destination
2 icket (singletetun,
3 Leavin9on (day)l
4 Leavingat.(time)l
5 Returning on (doy):
6 Retumingat ftner:
7 Class:
8 Fare:
Workw|tha partneÍ. Lookat the thnscípt
for 2a on page 122 and praatlsethe
converSatlon,
communicationpíactice21.stud€ n t A ..)
Page82. studéntB ..' Page91.
USEFULLANGUAGE
I'dlike a returnto (Birmingham),
please.
Wouldyou |ik€ to boo|ílesewe a seat?
Whendo you wantto l€ a ve / comeback?
Do you wantto travelfiEt classor
5econd/standaÍd/€ c onomycla55?
js
Howmuch théstandardfare?
can I changemy booking/res€ r vation?
Tickets
a singleti(ket(UK)/ a one-wayticket(US)
réturnticket(UK)/ round.tÍip
ticket(Us)
 Reporting

trT L$"

=.JL
d E6 PRo U c|AT|oNList€ n and repeat'
How do you say wos(n't) aÍd were(n,t)in
these s€ n tences?
1 Wereyou at the trddefairT

2 Wherewas it?

3 lt !!as brg,
Ea 85 Listen to Hanna Day taLkingto
a colLeagu€ about a tláde fair she visited in
India. |lndeÍlin€ th€ corí€ c t woÍds. IWasn,tthere|astyeaÍ.

1 The trade Íai was yesletday/laslweek.

TheÍeWerethousandsof peopIe'
2 The trddefairW.]sqUlíelverygood.
] TheÍeWeÍeabout 100/400companies at the We weren'tin the sane holel.

4 l'nn'úo\ nC' J| '/'',

ag0,
be: past sÍnple
5 The tradefaiÍin CaLcutta
|vdslwdsn't
Verybig'
o Fa a d hP' ' o Lpdg.p\ l4PjP úPJ' '|./ i|| |!r.
"
The confeÍence was good last Week.
can you Comptete thesequ€ s tions fÍom1a? They were in the same hotel.
Fill in th€ gaps.
Questions
l- was many were
HoWmay people wer€ theíe?
waslohn theÍe?
you at the tÍadefair|astwe€ k ?
1 was it? Delhl? The big coÍnpaniesweÍentat the trade faiÍ.
3 was it? 0K? The presentationwasnt very good.
it blg?
5 cornpanleswerethere7

( 85 tisten again and check your answeís. e .'.) Page lo1. txe|(ise l.
GÍamma'pÍaCti(e
 Reporting8

woÍkwith a partner.Talk aboutwhere you w€ r e:

. yesleroay
evenng
Ea communication pÍa(tice 22.slud€ n t A ..')
Page83' stud€ n t B..') Pag€ 91'
. lastSatuÍday
Lookasainat your information from
commÜnication practic€ 22.Writean € m ail
tetlin8youíboss aboutthe Gonfer€ n ce/
Tine referencesto the past trainingcourseyou wentto. Use the emaiL
in Exeícise2 to help yolj.
Tu€ s day
ivlarch Tor..,

sunmeÍ Subjectl
chí.stma5
twodays Deár''..
thíeemonths ago

USETULLANGUAGE
..t Page101,Exeícise2.
practice
t Vocabulary
Howwasthetradefairlastweek?
h Makes€ n tences. use the wordsin bíackets
and pasttimeexpr€ s sions. verygood.
Itwas/wasn't
TheleweÍea Iotof peoplethere.
1 Todayis Thursday'
rMo'dáy)
íÍln.l'l't1 ttlt'' 1ll LL .l,l1.' .t,1',
TheÍeweÍen'ta lot of newproducts.
2 lt.sNovember íoclobe, Wheíewas it?
Whowas theÍe?
) Íhis yea|' (2aa1) Wastheneetinglong?
Howmanypeoplewereat themeeting?
4 |Í'5F|iday.(last Friday)
Timereferencesto thepast
5 TodaYi5 ThuÍsday'(Wednesday) yesterday,
last FÍiday,
1a9tweek,last
month,lastyear,thíeedaysago
ó This month' (^,'ay)

R€ e d this email from Hanna Day to heí mánag€ r , Luke Roscoe.fill in th€ gaps with the corí€ c t foímoÍöe.

BOO

Io: Luke Roscoe

F r o m rH a n n aD a y
subjectI trade íairÍ€ p or|

Dear L!ke,
I rn now back in Vancolver afler my típ to De hi' The lrade fáir 1 l1l'\ Very good t
'? a big event thefe r about 400 compan es There 4 onty
two new producls ál lhe show so there ! a | o lo Íb i g s a e s p Í e s e n t a t o n B
s ulthere
6 a very good p.esentation.by l4ercuryConsu ling. on new lechno]ogy t,mwnling
a íeportaboul it al the moment' I cán send you a copy |áler lhis week'
business asl week? 3
RegaÍds.

PS Edwn Palmere
 87 Llstenagaln.Underllnethe correct
wordsin thésesenten.esaboutíÚlartin.
t7 ListeÍto MartiÍBerg8iviÍgan updateto I Hepresented / didnl presenttl'e b,rsiness
!a his manager,HannaDay,abouthis bus|nesstÍiplast Plan.
week was it a goodtrip? 2 Be tolkedobout/ didn\ talk aboutlhe
costof materials.
87 Listenagain.Are thesésentencés true (Í)
3 He discussed / didn'tdis.lss suppliers
or talse (Í)? withlMiguel.
1 lMartin travelledto lllexicoon Thursday A 4 He visited/ didn\ visitthe factory.
2 He Workedall dayon FÍiday. n 5 He lookedat / didn't/ookot the new
production line.
3 He stayedin a hotelneaíthe offjce. !
pÍesentation
4 Ívlartin! startedat 9.oo. ! 88 Listenand checkyouÍanswers.
sayingthe s€ n ten.es.
PÍact|se
5 Thepresentation flnishedat 9.3o. !
phoned|Vlartin.
6 This morning,ívliguel ! practice..) Page101,Exercise3.
vocabulaÍy
 Reporting8

i Post simple: regulaÍ verbs

Pasitive (inÍinÍtive+ .ed)
IpÍesented the businessp|anlastWeek.
she emai|€ d the reportye5terday'
Questians(did + subiect + innniúve)
oid you recc|vemy email yesteÍday?
Whatdid theydiscussat the meeting
90 ppoNUNCta or{ Listenand repea.
th€ s e veÍbs in the past simpte. How do we
say th€ 'ed ending? filL in th€ chart'
phoned taIked pÍesented receiVed
looked visited emailed needed
d.scussed woíked stayed staÍted
finished travelled

f ^''
lastweek?

Negative (didn\ + inÍjnitive)

I didnl talk to lenny.
l
she didnl Phon€ .

Canyou completethesequestionsthat
Hannaasks?
1 whcf / VoLr/ ,rnivel Communication practice2]. studentÁ ..'
tlhtt,li,l.y,ur,utn t ? Pag€ 83. studentB ..) Page 91.
2 !^/hcíe
/ yolr/ stly 1
Talkto a paÍtner.
when did you tast:
] yot]/ ln|( nbo1]llh€ .osI oÍm.lar il|\ ]

4 vou / vrsilrhf 1r(tory ? . usc a ldx ntn.hine?

89 check youÍanswers'Listenand
Íepeat'

Make sentencesaboutMaltin'stÍip.Practise
saylngthe sentenceswith a paÍner. USEFI]L
LANGI]AGE
] \ , 4 . l l i.ni d n . l w o r k o I l h l t Í ! d n y ' llalkedto KenandGloriaat themeeting
I r \ 1 . r t i n/ v / o r k, /T h L r r s ( l , r y
2 ho / rrrivo/ ovL'fing Wetalkedaboutthebusinessplan.
I h c / l a l k . r b r ) l ]/l p l r n Didyoudiscussthetaígets?
4 P e d r o/ r r l k , r l o r I pÍesented
thenewproductat the
' he / Visil/ Í..1ory meeting.
6 l o o k a t / l ) r ( ) ( l ! . t i o nL i n o
Wedidn'tlookat thenewpricelist.
/ , , 1 i r /y S o . o r o l l o t e
8 M i s r e l i p h o I c h i mt V c \ t . d . r y

Gíámmarpíactice..' Page 1o1,ExeÍcise

4'
TIME
OUT
Pasts|hPle:|]regül.ÍvéÍbs

Holidayandtravellanguage

Ea Matchth€ groupsof wordsto th€ photosfrom

a holidaybÍo.huÍe.Usea dictionaryto h€ l p you.
9l listen to Hannaoay tatklngto her
colleagué'stevencroft,abouth|s hoüdayon
wÍite1-5 in the boxes. the Greekislandof crete.Tick (/) the coÍíe.t
1 plana lelrt !u! coach answeÍ:a' b, or both.

2 bcach pool sunbathc 1 Hetravelled

to Creteby...
a plane.
p I ferry[
] boÍs] ÍestouÍonts] di'.os 2 on cret€ , h€ stayedín'''
4 apartm€ n t hote| c.mpsit€ a a hotel.! b an apartment.
!
5 renta car. travelaround go siOhtseeing 3 TheÍeWere|otsof..'
a bars.! b restaurants.
!
4 Hetravelled aroundby...
a car! t uus.!
pra(liCe.'')
Vo(abulaíy Pagel0l' El€ r (ise 5'

92 PRot{UC|ÁÍ|oIL|stenand mat(h

I
th. woÍdsto the coríectstressmarks.Then
lllten a8alnand repeat.
Ooo

i:."ffiN:
4 sightseeing
oO
Oo
d oOo
5 hotel oooOo

E" 9' L|stén to sentencesfromthe

conv.rsationIn 1b. Matchth€ senten.es(1-l2)
verbsyou hear(a-l).
to th€ irÍegular
1A 5! e!

lr
,! 6! to!
3! 7n tt!
a! 8! tt!
a ate b bought c cáme d cost e drank
f drove g flew h had i left , saw
k took I went
fTTt'r''s.i"d"l
b can you writ€ the infinitivesof the verbs in a-l?
titt b
d
g h
i

srl
 Reporting8

Talk about past holidays with a paítnel'

Pastsinple: irregularverbs
Where/ What/ Howdid...?
The pastsimpleformof someverbs
i5 iÍegularYou needto learnthem'
USEFULLANGUAGE
see 1helist of iÍegu|ar
Verbson
page115.
Did you fly oÍdid you takethe ferry?
I renteda car,and tÍave|ledaround'
. GÍammdl pIa(l|'P '') Pdge |(,/' |}PIl \P tl We wentsightseeing.
I had a weekrelaxingand sunbalhlngon
Look al the íeceiptsand Papeís Íom steven's the b€ a ch'
triP.fuk and answeÍquestion. with a partn€ l . We didn'tstayat a hotel.We wereon
a caÍn p5ite'
A Wh€ n / What/ Where/ HoW(ml]ch)
did he '''?
WhatWasthe nightlifelik€ ? W€ r € th€ bars
B He...
and r€ 5 taurantsoK?

c o m m U n i c a I iporna c t i ( 2e 4 .s t ! d € n l A . ' . )
Page8]' studentB '.') Pag€ 91.

a on qi)
rrn cn r.r

Ácl36 (8C)
Vancouver Toíonlo
PeaíSon (0N) |V]áy
5 06r00 1 32 7
^c672 Toíon|o
Pearson(0N) (FRA)
FrankíuÍt It4ay
5 1 71 5 0700
tc9206 (FRA)
FÍankíurt (ATH)
Athens It4ay
6 0905 l2 50
ac920l

,.-*-m^
(ATH)
Alhens (FRÁ)
FrankÍur| May2n
4c873 (FRA)
FrankíLlrl P€ a rson(0N)
Toronto May2

D) BillNo. tu/4,1loom N(I 0s

Nanrer\r.vL,rr( r(,1I llllliqUliq.f
.u.rit.rI 96 AA
Arrrval dare:l\ry (, D$!t!ture date:
,\j.ryN 1 cHlcK€ N sANDUlcH se.4B
l lflERALUAÍÉR
99.28
T0ÍAL:

|tö. ?

Sightseeing
Tours

Tourdate:lllay |4
rlIsnIIÍilts
t1*vS i 3g
SarafrsnuraY,
. 9 ' 1 B P ' l . l ' 9DUR 1]R0ÉR: | 5r
 Communication
and attachments
Document5

vo(abularypractice.-)Page 102,Exercisel.
Ea can you matchthe words to the do.üments?
a Readthe emailsand answeÍthe qu€ s tions.
] agenda baÍchart gÍaph minutes
pi€ chart sCheduletable 1 Why is .aíla lcndlIg docuÍncnts to T m?
2 llow mirnyaocuments.rreattachedn
t ln rh,rl 2 ) c a r l a se n a i l ?
456 ] DoesTiÍilhnv€ . copv oÍthe m]nut€ s i
7 4 W h oh a 5 . o ! l c so Íl h e s . h c d u l € f o Ít h c
n€ W W.rehou5e?
94 ch€ c k your answ€ r s. Lísten and repeat.

Stock (by product Code)

-
Warehouse Sticks -

Warehouse Zone 5
Feb Mar Apr May
DesignPhase
sP 1570 tcP 38%
LDesign
lConsultation
lRevisions
Finaldesrgn

o{

Points to djscqss at the meetr!gl

r) Wareho!se Zone5
2) slock tr]íoímaton

Total

' ...,
i1:]:ÍTi;::;':".'"
'
-...p^6,1"
r,ouij"-',''
ffii?::i;:T".:Hij::,
27 000
 Communication
9

Objectpronouns

DearTm, He senther fivedocurnents.

She readthem.
P|easeíindattachedthe agenda for the | ) me you) you he ) him she) her
meetingnextTuesday.I a so allach other it ) it we ) us they) them
n Í o r m a | oy n
o u n e e df o rt h € m e e t i n g : ap e
chaÍtofproducts a baÍchart of stocks in lhe
WaÍehouse. a gfaph of stocks for |ast month.
a n da t a b e o Íc u s t o m e í s , Look at the slammaí box. Then Íeadthe phíases 1-7
A]exW|olelhe m nutes íoÍlhe |ast meeting and f]nd them in th€ emails (h|ght|ghted).
who or
lhinkhe sent them to you. what do th€ undellined woíd. lefeíto? choose fÍom
B u l i Íy o ud o n l h a v el h e n r j. u s ta s k h i m th€ s e people oí things.
lo eÍna you a copy'
Besl regards.
Alex Tim Alice theminutes
theschedule

C a ta 1 ...he sentthemto yoo. (lhen = t/h t,i|rLs )

2 ...ask him to emailyou a copy.(him= )
L.. ask him to emallyoua copy.(you = )
4 ''' he gavern€ th€ mlnutes.(me: )
t!9
5 Couldyou send it to me?(lt: )
ó ''' she'sbringingcopie5to the meetingfor aLLof L]5'
DearCarla, (us = and
M a . yt h a n k sí o lt h e i n í o r m a t o n]'í e a da t h e l
altachments lhis morning I saw A ex 7 ...you can contdcther.(her= )
yesterdayand h€ gave me |he r. nu|es But I
donthavea copy of the schedu e Grammarpractice..' Pag€ 102, ExeíCise2.
foÍlh€ new Warehouse A|ex tod me he
lhoughtyou had lhe schedLrleCould you send
Ea Read th€ emails again. Find th€ past simple form of
these irregularverbs,
I gve !!t!t! 6 sencl
2 have 7 speak
Tm ] Íead 8 telL
4 say 9 think
5 see 10 !!Ílte

95 check youl ánsweís. Listen and repeat.

c Grammarpracti(e..>Page 102, Ex€ l cise 3.

Tim,
| . ma Í r a dI d o n . th a v el h e s c h e d ue B u t I communicationpíactice25 -.) Page 84' Wolk with
spoke|o A ce Drapef,lhe píojecieng ne€ Í a paímeí.
a n ds h e s a i ds h e s b r i n g i n gc o p e s l o t h e
meelnq for a||oí us she wants to give a
presenlation aboul the protect,and shed ke IJSEFI]LLANGUAGE
l0 talkaboutlhe schedu e then But f you
needa copy beíorethe meeting you can attachthe minutesof the meeting.
contacther Her ema laddress is Pleasefindattachedmy reportof the trip.
draper@bc-structure s con can'tÍeadthe attachment.
Couldyou send me the schedule?
Cara [4anythanksfor your message.

55
 Do you or your colleagüessp€ a k Engllshon the telephone?
!a who do yoü speakto?
completethe questionnaiÍe.
Íck (/) the boxes.

Talkaboutyour answérs.
work wlth a paÍtnér. !a 97 L|steÍto thre€ teléphon..atls.
Are theses€ n ten.éstÍue(Í)or Íatsé
(F)?
d 9ó L|stento . womanphoÍ|ntth.
Call l 1 Louiseis out of the office.
re.€ p t|on at APc ltd. Answelthéquest|oÍs.
takea messa8e?
1 DoestheÍeceptionjst
2 Robsayshe'llcall Louiseback, tr
name?
Call2 3 Robleavesa message. !
2 Doeshe takethéwoman,s
4 Robleaveshis phonenumbeí. !
3 Doeshe takeheÍphonenumber? Call3 5 LouisephonesRob'sextension. !
4 Doeshe ask herto call back? 6 RobthanksLouiseforhercall. !
aga|n'completethe messagé.
96 L|stén b Flt(In the gaps to comptetethe telephonecatls.

afÍaid busy calling coutd hold

MESSAGE moment back speaking who's
p'4.
f Q4.'''4J!,' E:
É'''r.ha|1 Gll 1
g'
Réc€ p t|on Hello.camden ll''larketin
Rob He||o.í..cnua'.. Ispeakto Louise
Miller,please?
calling,please?
Rob RobSears.
Rec€ p tion Herline's3.............
.. at the moment.
Rob 0h, right.Um...OK. I'll call backlater.
Rcceptlon oK.
Rob Bye.
Receptlon Bye.
 Communication
9

Call 2
Hello-camdenÍüalketing. Ea complététheses€ n tences fromth€
conveí.ations
in 2b.
Rob plea5e'
Hello.Louise['1illeÍ,
|tl Rob SeaÍs' Calt 1(; i*a
Onea , please.l'm '-
5 she'sstillon the c " r r z'L/-
(t r " 't o- i r v o u @
phone.Wouldyou like
61
heíthe íressage
Rob t]m'..could you ask heÍto ca me
as soon as possible.
back?
Réception Y e 5 ,
Rob she hasmy numbeí
99 Listenand repeatthe sent€ n ces
could takeyournarneagain? in ta.
Rob Yeah.Robs€ a 15's-E-A.R.s'
oK. |'||ask heÍto ca||you w|||'pontaneousdecisionsand offeÍs

Rob |t\ quiteuÍgent. |'l[giveheíthe message.

Re.€ p tion oK. |'||giveheÍthe messageas She'llcauyou back.
soon as possible. (l'll= | will)
Rob O(. Thanksverymuch.Bye.
Note: we use the short Íorm(ll) when
R€ c € p tion Bye'

CalL3
Rob HeLlo.
Loü|se Hel|o.|5thatRob?
Rob Yes,3 Page 102,EteÍciset .
GrammarpÍa(tice..')
LouiséHi, Rob.|t'5Loui5c'
communicationpra(tice26. stud€ n t A .-'
Rob 0h hi, Louise.Thanksfor 9
Page84. StudentI - ) Page 92.

Lo0is€ YoUt€ weIcome'

Whatcan do [or
USEFULLANGI]AGE

97 List€ n to thételéphon€ calls a8a|n' Who'scalling, please?

check your answ€ í s. ]t.sEíicBlanc.
98 Listen and rép€ a t the sentences' ls thatTom?
Íh€ n , in paits' practise the conveÍsations Yes,speaking.
in 2b. couldIspeakto Ann,pl€ a se?
1 Who'scalling,please? Sorry I'mafraidshe'sout.
2 Herline'sbusyat the moment. Canl/ Couidyoutakea message?
I one moment.please. I'llgivehimthemessaSe.
4 Wouldyou llke to hold? Couldyouaskherto callme (baak)?
5 A sthatRob? I'll call backlatel
B Yes,speaklng. CouldI takeyourname?
6 Thanksfor calllngback. Herlinebbusyat themoment.
Wouldyouliketo hold?
vorabulaIypraCti(e'.') Páge 102.ExeÍ(ise
4.

157
TIME
OUT

lvloscow

Ea R€ a d the emails (a-c) from three colteagoes

what subi€ c ts do they wíit€ about?
Read the emails again. |J5€ a dictionaryto helP
you. on€ p€ r son tves in Manila, one lives |n
Milan and one lives in Moscow.Which person
is fíomwh|ChCity?
r is fÍoírMáni|a'
2 is fÍoÍn
Milan.
is koÍnMoscow
3
Look at the pictur€ s oÍd|fferenttyp€ s of
weather.Find words in the emails to filt in
EtrE
Dear Ce ia and Alex
I hope you had a qood weekend. I wanled to take
the kds |o lhe paík' bul the wealher was
ínserabe' It \''Jasco]d (|wodegrees)and íoggya
day on satuÍday.then it rained a||day on sunday
T y p c a | W e a t h eÍío Íl h e s e a s o n 'A n d n o w I m b a c k
a t w o Í ki l ' s a b e a u l f U | s U n ndya y |
What.sthe weatheÍ|ike\^,ith you? Are you bo|hoK
foíthe coníeíenceca|||atel |oday'
Seb

_=s-
the gaps. 9eE

-*? HrSeb
Yes.
.m
o K í o lt h e c a | | t s c o ( r d y h e r e l h i s n r o r n n g .
a n d i l s r a i n i n ga b i l i t s v e r y h o l
and huínd' lhough |||ooks|ikewe ||gel
a lh(rndérs|ornr ].mact!a||ypeased (o be in
2 lt'sr
a c o o | o Í f c ew i t ha i íc o n d i l o nn g IT h e s y s t e m
in my apaítmentisn't Woíking,
Celia

4 ts s !o9

I don l |.avFa ..o1d|t'o.'nq al |.oÍree|tl.eÍce |d'

Bul it s minus 18 degrees here al the moment,so it s
no| a prob|eml|l's quitewindy as we||'so it Íees
5 fSf 6 ltsw even colder Seb, you said it was cold on Saturday
(twodegrees)' Her€ ' when the l€ m peraluíe.s abolt
z e í oa n d l . s s n o w i n gp. e o p | es a y i t s ' w a r m ! g u e s s
.abso|ule|yÍreez]ngíoíyou'
tlvo degíees is ce ia!
ook ÍoMard lo lhe conieÍencecá|||áter

7 l t ' sf 8 at
100 checkyouíansweÍs.
Listénand
Íepeat'

58
 Communication
9

|{owfrnd words in the emails with the sám€ 102 List€ n to th€ conveísationagain
meaningas 1-5. and check youí answeÍs.
1 'leÍyn:]ce= b|' !tt;l/
2 h o r Íb | e= m ReviewoÍDresentand Dast tenses
I qlrle lrot- w
Presentcontinuous
5 one beLowzero= m one It'sraining
at themoment.

l0l check your answers.Listenand Íepeat'

Itrainsa lot in winter
practice.-)Page 101.Exercise6.
Vocabulary

|t íainedyesteíday'

d Grammarpractic€ .'' Page 103, Exeíc|se7.

Communication practice27.-t Page84.

work with a PaÍtn€ r .

Ea Talkaboutthew€ a therin youÍCountry/

r€ g |on.
What.s
theWealh€ Í|iketoday?
WhatWasit likeyest€ r d.y?
Wllal.sthe Wcnlheíus|]d||y
Iikein:
j.lnunry?ADÍL? AUgusl]
E" 102 Ni8elBakeris on a businesstÍipin
Fran.e.He's havinglunchwith his coll€ a guÉ, Talk about your past experiencesof extreme
olivierM€ n aÍd. Listento th€ i r conve'sation,
thenansweíthe qu€ s tions. veryhot wcalher
1 Whafs th€ n]€ ; ltherLikeloday? vcrycolo wcalncr
2 Whatcityare the colledgues in?
I Whnfs the Mislr.lT
4 WhJt'sthe !!.alheÍlike in LondontodJy] 5tÍong
W Ids

compLetethese sentencesfrom the conveÍsation.

Put th€ v€ r bs in the coÍléCt
tensé. USEFULLANGUAGE

1 Il lil)lil ncaÍlyeV€ r y dnV|.1stW€ e k' 1r.'n)

I You sornelmcs one oÍlwo wet
It Íainsa lot in the UK in April.
days. fgel)
|t'5oflen foggyin NoVembeí.
Th€ sun todiry'that'sthe m. n
lhing.í5h',d
The Wa]leÍ wilh our boll|cof It'sfreezing.
It'ssnowing.
hereonc€ before'abolI two
fhe weathet in the past
Before,whenI Livedin P.rls, aln'ay! |t faínedlastnight'
Itwas windyyesterday.
/ a coldW nd' sorn€ t imes'.ge'
8 App.rently,
it ther€ at the

lt9
10 Progress

TheBIGquestion
pIil||l]lj
g0i |)itl!]cl. ilIitl p|ane lhe747?This
biggeíthan question'
is a moreditficu|t
In the 20thÜen|tlly.
Because deve|opmentoí
oÍlhehiohcosls'the newp|anesis
Í|eW íastct.furll]0|, a|]dhIqh()|' Btltt0(lay. a b|]siness'
a danoeíous
new worclis in th(]ílir:cheapol''Wh'11 d0es
Aiíbuslhinks
bigqeris better,
andis spending of
bi||ions
t h i sn l e a nÍ o Ip | a n eisn t h ( 2
] 1 S t0 t ] l l t t | i|lyn'( l
eurcsonltsnewA3B0 supeí Jumbo. with550seats'But
for tlretw0 biq c0rnl)iLni(-'1j tharInak('llt0tll: Boeingthinksits747stillhasa flture,anddoesn twantl0
spendbl||ions
oÍdo||aÍsona new'larqer mode|' Laígep|anes
A i r b L rasI i i B o e i n q ' 2
area biqpelcentaoeoíbothÍiÍms. business,A1píesenl,each
0npaper'aneasyWaytomake thecostoÍÍ|ying|owerist0 company hasabout5090 oítheWor|d marketÍ0í passenger
build
biggerplanes.
onelargeplane
with,say,400seats, is p|ánes'|ftheA3B0is saíe.íe]iab|e
andmoreeconomlca|1han
essexpensiv€1oÍ|y
thant\]vo
sma||eÍones!'lilh200seats' lhe747'lhenAirbuscanbecome themalket |eadetBll iÍthe
ThisWasWhy. in1969'
Boeinq tsfiíst
bLri|l 747J!mboJet. íiÍstA380hasserious píob|ems
technica| or,Worse'saÍely
400passengeís'
Íor Boeinq.s
more modeínJumbo.lhe 747' pÍob|ems.thentheÍulure oflhesuperJumbo - andthe
400, good
stillhas sales Bulisiteconomicalto
today. buida futuíe _
oíAirbuss inquesl]on'

Read the article. use a dictionaíyio h€ l p you. concoÍdeWas Very fast, but cost a lot to
!a Then und€ Í linéthe coÍíectwords so that the fly. lt wasn'tvery
sentencesaíe lÍué. PlanecÍashes are lare flyingis a Very
way to travel.
1 The AjrbusAl80 is a very largelsnoll plane.
]n the air,technicaI problemsaÍe
2 Today,the f|Ís|747s aÍeqúi|emadenlo1d'
3 The A380 proiectis cheaplexpensive Wantto aÍiveon time'they
PassengeÍs
4 Boejng/'isn,t buildinga neWsupeÍJumbo'
5 Aib:s nas hal|othnd oÍthe woÍ'dna||et' NeWp|anesaÍe . Theycost
billionsof dollarsto develoP.
Fitt in the gaps with the adlectives.
to land whenit's

dangerou5 diíficult economical easy

expensive cheap low Íeliable safe l.eIplo 'ná|.ea lot oÍ'ob. qLi(e
8 (orÍpuLe.c
for pilots.
want
1 Airlines Lrt' costsandpassengers VocabularypÍactice-.' Page 103, Exeícise1.
want tickets.
 PÍogress
1o

E a Fitlin th€ gaPs.choosefromthesewords. Make sent€ n ces using comParativ€ s .

1 theAirbusAl80 / large/ the Boeing/42 .
cheaper easieÍ larg€ í
more/lessdangerous / /1,, tti L ui, t..,\t)i, /,t.,J., /l t,a!t l l !, 8,,, i,,,1 7.t t
moÍe/lesseconomical 2 the 747.4aol nodeÍnl |he ||í5I747'
moÍe/lessdifficuIt
more/lessexpensive
3 modernpLanes
/ economicaL
/ otderones .
1 |t's|e55expensiv€ '=
2 ts bigger= lt's 4 air travel/5afe/ íoddlrave|'
3 The cost is higher.: lt's
5 flyinga p|áne/ difficu|t
/ dÍivinsa car .
4 lt's safel : lt!
= lts
5 t's less difflcult. ó becauseof complters.modeÍnplanes/ easy/ f|y'
ó |t costslessto use' = t'5

8 work with a Partneí.

compaÍethe5€ products'
103 check your ansv.éís.List€ n
and íePeat.

wrlte the lrregular compalativesfor th€ s e

adiectives.You can f|nd them ln th€ text.
1 (+)rar z 1 + rg o o o
I (+)bad

104 checkyouíansw€ r s. Listenand

r€ p € a Í.
pa 105 she|ley spears woíks for th€ aiÍline|€ t Ítét.
List€ n to her giving a pÍesentatlonto héícotleagües.
what aíe th€ advantag€ s and disadvantagesof
class? wlakenotes in the chart.

Shortadiectives 0lsadvantag€ s

cheap) cheaper
fast ) fast€ í

(+)difficult) more difficult

(-) expensive) less expensive
can yo! add anymor€ advantag€ s /disadvantates to
lrÍeEularadjectives
the Ch6ít?
good) better
commUni(alion
pÍacti(e
2a.'') Page85. WoÍkWith
fa|) fürt]her
t||an
TheAirbu5A380js b|g8eíthanthe USEFULLANGUAGE
BoeingI47.
PlanesaÍe5afernoWthantheyweíe'
The new modelis moreeconomical, but lthink
it's less reLiable.
e G l a m m a Ip Í a c | i ( e' ' ' ) P a q e l 0 ' t ' I x e l ( i s P 2 . TicketsaLesare betteÍ/Woíse than |astyear
The disadvantage is the higheÍcost'
The advantage is that it! cheaper.
E" Read théarticl€ . circle th€ coíÍect

I Ryanairis:
a a laÍgeair|ine
Cb)a low costairline.
2 Wherestheremosl competition
betweenairlines?
a long flights
b shoÍltlights
I What'san advantage of Low.cost
airlines?
a cheapfaÍes
b big meals
4 some peopleprefeÍhigh.speed train5
0ecau5e(neyare:
a cheap
b convcnicnt
5 Seatsin TGVlrainsare:
a comÍortJble
b srnall

b completéthe sent€ n ces with

supéíLatives.
ljse the aniclé to help |fbig P|anesaréthe sáf€ s t wáy to trave|,big air|inesarc not lhe
safest busin€ s ses. In Europé,the |áÍgestcompanies,Áir France.
KLM' BritishAirwáysand LL]fthansa, aíeílndingit difficuhto make
1 Tl]. n,i''| Wayto tÍaveLs money from shorterí|ights.The prob|emis competition
by pLane.(safeJ in the air,and on the ground.
2 The TGVis tíairl Low.costair ines,suchas Ryanar and easyjet, arewinnrngmore
in EuÍope'(/áJtJ and rnorecustomerson shortEuropeanroutes.Most flights n
EurooeaÍe|essthan]'ooo km' so there,sa |otoi businessto W n -
] AiÍFÍance KLM ]s
and ose' LoW.cost air inesoítendon'tflyto the nearestairPortsto
aiílinein Europe'í/.1rgeJ
b g cities,buttheirpassengeís are happyto trave|furtheíout of
4 PeopLeoflenwant lo buy townto gei the cheapestfafes.And whentheypay peanutsfor the,
tickets.{cheapl
5 soÍne people Want
WAV IO
106 List€ n end chéCkyouí answers.
I|a'!e|.(convenÍent)
Low.costa]Ílinesoflenhave
fares. Superlatives

seal5aÍe Short adie.tives Lonq ocljectives kre9ulaÍodjectives

in flÍ5tcLa55'(goodJ the cheapest lhe nost expensive good) the best
Ú|e fastest lhe least convenient bad ) the worst

d Grammaíplactice.-)Page 103' Exer.ise].

 Progress10

tickets,cl,lstomeís are aIsohappyto havea quick

snack froma Packet'oí no food at a||'insteadof an
in.ílightmea|'
There's competitioron the ground,too. Peoplewho
wantthe mostconvenient jouíney'
Íátherthan the|€ a st
e)(pensive fare'oftenfind high'speedíeins are the best
weytotÍave|' Euíope'5fastesttrain'the FrenchTcV is
thequickestway to get from city centreto citycentre
onmany.outes- Ther€ arenowintelnationa|T6V Iines
bétween Paris,London,Bít]sse|s and co|ogne,and there
.Í€ p |arsfor newíoutesand fasteíl nes' comPared
vithmostP|anes,the TGV a|sohas b gger'nroÍe lm Listenand rePeatth€ s e sentenCes
comfortab|e seats- b€ t ter foíWorking,ol watching fiom th€ conv€ í sat|on'
(owsgo pastat loo km/h. 1 agree.
2 That'slÍUe'
3 'm not so sure.
4 ] pÍeferto f|y'
5 Youte righl.
6 | thinkit.slhe woÍstWáyto tÍav€ l '

c vocabülaíy pÍa.t|ce.-' Pag€ 103' Exerc|s€ 4.

commun|cation pract|.e29 ..' Pa8€ 85.

wolk with a partn€ Í .

,a comparetÍavellingby plene'tÍainand car.

what ar€ the advantagesand disadvantages?
Giv€ youropinionfol éachof these
situations.
. a onedaybusiness tÍipto another
city
. a weekat á conÍeÍenc€ in anotheÍ
cily
. a holiday abroad

USEFUL
LANGUAGE
a lo7 |'istento two businessp€ o ple
E
talkingon a plane.Theytediscrissingways Ithinkthisis thebestwayto travel.
of tÍavelllng
fÍomParisto Frankf0tt. Do théy Yes,I agree.
a8íee(A)or disagre€ (D)?writeA or D in
the boxes. Ithinkyouteíight.
|'mnot so suíe.
1 Flyingis alwaysthe fastesl. u7 I p̀ f erto 8o by train.
2 Thetrainis the most convenient. tl Thisis thecheapest option.
3 Th€ traini5 the cheapest. tl
4 DÍivingis the woÍst' u Yes,that'strue.
Whatdo youthínk?
TIM E
our

, . r,: tl
., .r!. r-] - -

+=
l- lI. .
rr ,- ra r rr --
! -
. i,, r. r. ---
-
r--

-e I
3
I
É

L É

Ia Look at the airPoÍtscr€ e n. complet€ the

sent€ n ces with words fíomthe scr€ e n.
I The flightsto ,!,r,' ),'L
and
alen'tlate.They'r€
2 The flightto is late.
|t's by ]0 Ínlnut€ s '
I You can checkln now for the flightlo
. The checkin ls

You can'tcheckin for the fllghtto

. The checkin is

5 TheÍe'sno f|ightto Ea 11o Listen to a passen8€ r ch€ c king in for a flight'

Answ€ í the question..
It's
1 What]dentification does the Ínanhave?
6 FoÍthe flishtto ,go
to D10 2 Doeshe get a windowseat?
7 The passengeÍs are gettingon the 3 Why ls the planefuLl?
planeto 4 s the flighton timel
5 Doesthe man haveany luggageto checkin?
1o9 Listenand chéckyour 6 Whichgatedoes he needlo go to?
7 WheleaÍethe shops?
 Progress10

."rl
b FitLin th€ gaps in the travelvocabÜlaíy.

l"; boáíding bÍief card

hand seát
Ouestiors:any
Do you haveany information
aboutthe
Í ide||i|y n 1{ flight?

) 5eaÍ Posi tive sentences: some

luggage Th€ r e are some passengelsat the
5 Suit check-in.
6 Negotivesentences:
pass no oí negotlveverb + any
I have no hand luggage.
lto Listento th€ Conveí.ation
in 2a
I dont have any hand luggage.
againand checkyouíanswéís. ThenPracti5€
sayingth€ wordsin 1-7.
practi(e..')
d vocabulary Page104,Exeí(ise
5'
é work w|tha partner.can you countthes€ g Glammaípíactice..' Pa8e 104, Exerc|se6'
thin8sor not?Writ€ the wordsin th€ chaít.
practice
communication 30.stud€ n t A ..)
suitcase luggage ticket identification Page85.studentB ..' Pa8€ 92.
identitycard infoÍmation
Talkaboutyour bad ol funny€ x peri€ n ces o|
counurre UncountabL
by plane.
tÍavetting
I - somo
oryoluÍál son€ (noptuÍa|)
l
/:tt:LL,t: . cancellalions
. lost luggage
. misling a flight
. i o r g e t t i n gy o u r t i c k e l o Í p a 5 s p o Í l

f lto Listen to th€ conversationagain.

l'|nd€ r l|nethe woÍdsyou hear in these USEFUL
LANGUAGE
lent€ n ces.
ls the flighton time?
7 Da you have some/anylnoidentiflcation?
N0, it's delayed.lt's40 minuteslate.
2 |'mafÍaidth€ Í e are 50ne/ony/nowindow
Theíe'sno flightto Jakartatoday.|t'5
!€ a ts Iett'
canaelled.
3 Do you have sonelony/no llrggage'l
The flight is boárding now,at gate 89.
4 50 you have somelory/noluggageIa
Wouldyou |ikean aisleseatoÍa window
seat?
5 No, I don't have some/any/noothet bags.
Do you haveany luggágeto checkin?
6 ^Íe|heÍesone/ony/noshops after th€
Onlyhandluggage.
secuÍitycheck?
HeÍe'5 your boardingpass.
7 lhe|e aÍesome/any/noshops over ther€ '

lor
r, Plans
s€ q uencIn8anddi5cussIng
Prior|ties

fDill

Ea l11 Kíisti(oítlandis phoningh€ í

Coll€ á gu€ , Akio soga, in Tokyo.List€ n to th€ i í
112 Listenand Íep€ a t the sentences'
1 5ha||we plan the íneeting?
conv€ Í sation and filL in th€ gaps.
2 WhcÍc5hallWe Íncet?
KÍisti so' whereshallWe rneet? I Shall comelo Tokyo?
Akio Um '..Well' can cometo youÍoffl.e' 4 Whensh.lLI caLlyou?
or you can corncherc,
5 Lets ralk again.
KÍist|WeL|'you tame her€ |astIim€ ' 5o
6 Let'sdo lhal.
Akio Yes.oK' Yedh'thenyou can ÍneetouT
neWdesignmanag€ t i Making suggestions
KÍisti oh' y€ 5 ' Good id€ a ' oK, so r
a tn Tokyo. sha|| + |lw. + inÍinitive
Akio oK' Hon]manydaysdo We n€ e d7 Shall we meetnextmonth?
Kdsti Hmm ...good queston. shall IcalItomoÍrow?
Akio ' th€ me€ t ing' WheÍeshall we meet?
first?Thenn]€ can deciden'hento rneei
Whenshall ] phoneyou?
ano now longwe n€ e o '''
Krisli Yes,OK.
Ákio wrotea Ii5t,this morning'oÍthe things L€ t ! go now.
ld like to look at withyou. Letls meet next week.
KÍisti Right'Good' (Let's= Let us)
Akio So, um ...weLl,/ 3
it to you?Thenyou .an l o o k a t l l , a n d w e
can taLklaler.
KÍisti Yes,0K, good idea.9
10 c pÍactice.-)Page 104, lxeÍcise1'
GÍammar
thal.
Akio l'll sendll now And 'll calLback,!rn .
When,, rz you?
Kristi rl a g a r nI n an

Akio 0K, fine.Bye.

 Ptans11

woÍkwith a partn€ r . Makesuggestionsabout Put the wordsin oÍdeíl|ak€ sentences.Then

thesethings: putthe sentencesin the coÍíect
oÍdeíwr|te
. go for lunch 1-4 in the box€ s .
everybody/ email/ finally / detaiLs / to / the.
f) Fn'r//11,
t,,,,ri/
/lr ,l, t,rik t,, , ',,,11,,,,1,1.
ÍÍeeting
/ book/ then/ a / rooín .
. discussthisnow
. decidelateí ll
l a l a||/ first/date/
|hel ofl aÍÍange
. puton (heagenda meeting / for.
u
Ea 113 List€ n to Kr|st|and Akio plann|ngtheir
m€ e ting. Put lhe |obsin the correctordel wíite
that/ áfteÍ/ agenda/ prepaÍe
/ the.

1-5 in the box€ s .

!
l15 List€ n and ch€ c k your answ€ í !.
!otr
f vocabulary Plactice ..) Pag€ 104, Exeícise2.

116 Listen to p€ o pl€ agreein8 and

E a Startworkon the sales brochure disagre€ i ng. Fill in the gaps. Íhen practise the
.onversationswith a partn€ L
{
1 A |tt veryimpoÍtant to checkthe dates'
O b Check the prices. B \es, I t,l'11
2 A The designof the bÍochure is a smalliob.
+
B Imnot aboutthat.
! c Choosethe photos. 3 A I thinkyou?ethe best personfor the job.
I B I m s o r r y, agree.
4 A shall We caL|to findout the lalestfiguÍes?
D d Talkaboul new products.
B That'sa good
Ü
communication PÍactic€]l -.' Page86. Wolk
fJ e Lookat lhe websitedesign. with a partneÍ.

1
USEFUTLANGUAGE

tl' Listenagain.AÍethesesentences First,let'stalkaboutthepholos.

tru€ (Í)or false (F)? Then,we candlscuss thedesign.
Next,we cantalkaboutthewebsite.
1 |t! imponant
to Workon thebÍochure- E
AfteÍthat,|et'sdiscussneWpÍoducts.
2 choosingthephotosi5 quiteuÍgent' !
shallwecheckthebíochuÍe befole
3 Thewebsite
designis a smalliob. tl theprices?
aboutnewpÍoducts
4 Ta|king is veryurgent.! Themostimportant/uígent iob is
thebrochuíe.
l14 PRollUNC|AÍ|o|{ Listenand r€ P eal.
Underlinethe stressedwordin eachsent€ n c€ .
1 fs urgent,
2 |t'sqUiteuÍgent'
3 |t'sVeryuÍsent'
4 lts important.
5 ]t\ quiteimpoÍtant.
ó |t'5veryimpo(ant.
 -l
Futurewith9oir9 to

obiectiv€ s

I !
'm goingto discuss
theplan.
He38oingto talkáboUtthepíoject.
They'retoing to callthe supplier.

Questions
Whatareyougolngto talkaboutat the
meeting?
Areyou golngto discussthe website?

No,Wearen't/ We'r€ not8o|ngto taLk

aboutthewebsite.

d .'.>Page 104' Exercise].

erammarpÍactice

Ea 117 Listen to Kristi Cortlandtatking to Ea 117 List€ n to la again.Fill in the gaps in

the extÍacts.
h€ Í manaseÍ'simon Mitls. They.redisCUssing
Kristi's plans. Are these senten(estrue (f) or ExtÍact1
false (F)? Kristi Er ''. We}o8oingto |ookat thc Websit€ '

1 Krlsr'sgoingto neet Akio n Tokyo I Simon Right. w.ntedto ask you aboul lhar
2 Theytegoingto vrorkon lhc tnglsh What'sthc l /,l'l for the l^,€ b site.
L]
I K r i s t i !g o l n gt o c h a n g el h c w c b s i t e l Kristi Well' wanl to changclh€ d€ s g|' Uín..
4 5he'5goingto havc the !,]cbsit€ready Simon Cornpletely?
L Kíisti I thinkWe needto makesome b]g
t S h c s g o i n gl o s c n dS l m o na s . h e d u l e . I changes,yes.
simon Why?\ryh.t'5 th€ ''' What'sthe
can you complete the s€ n ten(es from the
conversation?use the coííectfolm of be Kíisti Well'We needto makcit easierto u9e'
+ going to. Llm...thit's lhe mainl
L YoUi1.l,,úLt|r rn€ e t Akio' Simon Right.
2l talkto Akio nextweek. Extract 2
look nt the wcbslto. Simon OK, good.Whenare you goingto haveI
ready?Whót'syoura dat€ ?

' Whe| you hav€ site onLinethis year''' befoíe(he end oí

lhe year....Thats our 6

118 Checkyour answers.Listenand Look at the tÍanscriptfor 1a on page 125 aíd

íepeat. check youí answers.
 Plans 11

practice..' Pag€ 105,Exercise4.

c vocabuLary b R€ a d the € m ails again. Then makésentencésabout
Kristi's plans. tls. 4orr9 to.
!a Readthe emails'wh€ r e and wh€ n are Kristi
andAk|ogoingto m€ e t?
1 KÍisti/ at NaritaaiÍport.
Kristil:yn,q L, irrivt it Nnntn Ait L,rt.
2 She/ to the hotel.

os B
I She / at the New EmpireHotel.

HiAkio, 4 krcL ano Akro/ on Wednesoay

eveni"g.
| |ookfoíwardto séeingyou .n Tokyonext
week'My f|ightarrivesat NaritaAirpoÍtat 5 They/ dinneí
17r10 on Wednesday. I'mgoingto takea
taxitothe hotel(l m stayingat the New ó They/ theirideas.
Empire). lthinklhe kip takesabouthalfan
houlso if you like,we can meel in the
even]ng. sha||wéhavedinner? 7 Akio / a tab|eat the |estauíant'
llhinkit'sbetterif we startdiscussinglhe
websi|e beíoíe we 9o intothe officeon I They/ at the hotelat 7.30.
Thursday. lt'sofleneasierto haveideas
ou|side the oífice'
Regards, pa WhátaÍeyour plansfor nextwe€ k ? wr|tefive things
Kíisti you?egoingto do.

E
HiKristi,
Yes I agree.Lets havedinneron Wednesday
anddiscussourideas.I knowa good
restaurantnearlhe New Empire,so I can
booka tab|etheíe,sha||| meetyou al the
holelal7.30?
Workln paks.Ask aboutyour partner'splan5for
nextw€ e k. Takeit in turns.
A Whatareyougoingto do nextweek?
B 0 n . . .I ' mg o i n g1 o . ...
practice32 ..' Page86' woÍkwith
communication
a partner,

USEFUL
LANGUAGE

e0! goingto discusg

We'Íe thepÍoject nextweek.
What'sthe plan/objective?
oÜ B oUíaim/taígevgoalis to finishthe Woík
today.
DeaíAkio
OK,fine.See youal7.30.
Kristi
TIME
OUT

Da 11. Listen to Kristi Cortland checking

into a hotel in Tokyo. Fill In the gaps with
c
"' listen again to the conversation.
What does KristJ need to write on the form?
numbers.
Kristi is staying for 3
, She's in room
nights.

d Now look at the transcript on page 126. (an

3 Breakfast is from am.
4 The number for room service is
5 Akio Soga is coming at
b listen again. Are these sentences
"'
true (T) or false (F)?
1 Kristi is in a double room.
2 She fills in a form.
3 She knows the account number.
4 She needs to sign the form.
5 The assistant gives her a key.
6 She wants a wake·up call.
.. ,
you change 1-5 to make sentences from the
conversation? Use have got
pm.
1 I have a reservation.
rV1'!pd cl r(...n·vtifi~n,
2 Do you have a pen?
[£]
3 I don't have the number.
0
0 4 We have 24-hour room service,
0
0 5 You have a message from Mr Soga.
0 -- --
e 120 Check your answers. listen and
repeat.
 Plans 11

v o c a b U I a r yp r a c l i c e . . ' ) P a g p r 0 5 . E x e Í ( i s e6 '

122 PRoNUt|c|AT|oN
List€n and Íepeat.
Tryto use the aameintonation.
I've got a creditcard. -J
1 Couldyou flll in this form,please?
He's got a message.
-.',
2 Wouldyou lik€ a Wak€ up cal|?
.í
We havent got a íeseNátion. I Could checkout,please?
She hasn't got a key. -í
4 can I pay by creditcaÍd?
Questions
Haveyou got his numbeÍ? Píactisethe conv€ Í sation fíom 2a in pairs.
Has the hotel got a restauÍant? chang€ Íoles.

communicationpracticell. StudentA . .>

Page86. StudentB.-) Page 92.

f Grammarpractice-.' Page 1o5, ExeÍcise

5. Talk about your best and worst exPeÍience.
of staying in hotels. Why were th€ y good
oÍbad?

USEFULLANGUAGE

Checkinginto o hotel
|'Vegot a reseÍVat]on.
srngle
A doubleÍoom.
twin
couIdyou fi||in thi5foÍm,please?
Canyou sign this?
Put yoursignature heíe'
Here'sthe key for your Íoom'
!a 121 Kíisti i. at the hotel íeceptiond€ s k.
Listen to her conveÍsationand fiLl in the gaps.
Wouldyou like a wake-upcall?

Klisti '^4oÍning.could checkr .,l,/ Checkingaut of a hotel

please? Couldlcheck out,pLease?
Receptioncertain|y'
RoomthÍeeone fiVe' l\rly
company's payingthe bill.
Kristi My company's payingthe I iust have to pay the extÍas'
I just haveto pay the
I had some oíangejuicefiom the minibar.

R€ C eption oK' So' one phonea can I pay by cÍeditcaíd?

Kristi Yes,And some orangejuicefrom
t h e5
RéceptionYes' That'sall. oK. So ó
one thousandfiVehundíedand fifty
yen,please.
Kristi Can I pay by 7 cardl
Re.eption 0f course.
Kristi a you are.
ReceptionThankyou.

,'
 Sales

Toreador Sports
Third quarter results 'on track'
The sports clothing end equipment store, Toreador,
reported good third quarter results today.
The company's profit increased by 38/. on the second
quarten Mervin Clay, the chiefexecutive, said Tore{rdor
is 'on the right track'.

MR CLAY SAID, 'When I Now we can think about

came here two years ago, I
had one objective - stop
l nahing llpniLtE monoy and
start making a 2prolit lloss.
My first goal was to improvc
busincss in the stores wc had.
w e s t o p p € d o p e n in g n o w
stores, we worked hurd
j'n.rc.l|.
to /í/e.r".ls. sa lcs
and cut costs. And we
d i d t h a t q u i c k l y . T o d u v .w e
have thightIlouar c,,sts,
shith(t ll,)u'et sol(,s, anrl .r
(grxldlóaíl proÍitmalgin' Woic
',loÁl,Igli.)si'lÁ,money a!..tin'
o p e n i n g n e w s t o r c s .A t t h e
moment, wc havc no Í'inal
targct.Our aim is to opon one
new storc at a timc' It's bett€ r
to pr1)gresssbwly and makc a
sptofi! lloss, lhan
srow fast
and',tltaÁl,/lr-'sc money.
M u n a s o r s m a k c t h ei r
bisscst mistakes whcn things
a|o goinÍ]wol|. l'm not saying
wc're doi s well now. But
wo'ro ot doins badly. Wc're
on tho riÍ]httmck, lnd wo're
aiming to stay on thc right
track' Wo,ro not soinÍ]to try to
run bafora wo can walk.'

!a Readth€ fiÍstpatagÍaph
the questions.
1 WhatdoesToÍeador
of the art|c(é.

5e||?
Answer
tI
2 Arethecompány's
results
betteror woíse
thanbefore?
can you completethe text?|Jnd€ í linethe
Coílectwordsin the eÍticte(1-9).t|s€ a
to h€ l p you.
dict|oÍary
123 Nowlisténto Mervinchy speaking
at a pÍessconf€ í enceand Ch€ c k youÍanswers.

72
 Sales 12

Matchth€ wordsfromthe articleto the work |n pairs.Discussth€ s e s€ n tences.

definitions(1-9). Aíethey kuéfor you?
I WorkhaÍdeveryday.
Costs decrease impíove increas€ lo55 ] píef€ r to woÍkslowlyand qujet|y.
margin profit quanel sal€ s
lworkwellin a team.
1 Smonths=a liltttnl
I so|VepÍobIems quickLy.
2 to makeÍnoney= to maKea
I t0 lose money= to makea Ea 126 Listento two storemanagers
fÍomÍoreadoÍ 5poít5talkingat a company
4 how mucha companysells= conf€ r ence.They'red|scussinghow bUsiness
5 Whata companyspenos: is going.Ar€ th€ s e sentencestrue (T)or
ó to g€ t better= to false(F)?
7 o/opÍoflt= profit 1 At theViennastore,businessis
8 to go up: lo gettingbelter. lZ
9 to go down = to 2 Laslyear,businesswasverygood. l ]
3 Lastyear,the pÍofitmarginwas |ow l]
l24 check your answers. List€ n and
rep€ a t' 4 LastyeaÍ'bothstoíeslostmoney. tl
5 ThisyeaÍ'costsaÍeincíeasing. | l
f pÍactite..'Pag€ 105,ExeÍcise
vocabulary 1.
127 Pno U c|AÍ|oÍListenand íepeat
the pa|rsof words.Are th€ und€ . lined sounds
!a Make true sentencegabout ToíeadolspoÍts'
Undér ne the corr€ c t adveíbs' the sameor d|ffer€ n t?
the same diffeÍent
l At the moment,ToreadoÍ i5 doingquite
1 lose Lost ! 14
n
bodly/well.
2 AfterMÍc|ayjoinedthe company, his peop|e 2 money company ll
wotked badly/hard. 3 impÍove cost lt L]
3 AfterivlrClayioinedthe company. business 4 píofit product ll L]
ifi pÍaved s lowly/quickly' 5 SIOW SOld r-l r-l
4 ['1Í clay thlnksit'sbett€ l for businessesto 6 dorng gorng L] L]
gÍowslowly/Íost'

125 L|stenand (héckyour answers.

Communicationpractice]4' stud€ n t A -')
Páge87' studentB .-' Page92.
Pract|sesay|ng the adveÍbsin 2a.

How'sbusinessat youÍ
Talkto a paítneí.
I Adverbs of nanner company,oÍanothercompanyyou know?
Most adverbsoÍnannerend in .ltr
LANGUAGE
USEFUL
quick) quickty
How'sbusinessT
These adverbs of nanner ore iÍreqular: We?edoingwelVbadly at the moment.
Sood ) well Salesare increasing
slowly/quickly/fast.
haÍd>haíd (no change) We madea profit/lossin the last quarter.
ÍasÍ, Íasl'(no change) w€ made/lost $5 million.
Thingsaíeimproving / gettingwoÍse.

c pÍactice..'Pag€ 10', Exer(ise2.

GrammaÍ

173
 Readthe artl.leand answeÍthe quest|ons.
!a to h€ l p
a d|.t|ot|ary you.
use

l WhyaÍeprofitmaígins|owjn supermaÍkets?
2 Whydo supeímaftets earna lot of interest?
I Whycanbigsupermarkets sellgoods
.heaply?
Filt|n the g.ps w|thth€ g e woÍdsfÍom
the artlate.

compete competitlon competitive

demand dis.ount goods
competitoÍs

1 Wetenottheonlycompany in themaÍket.
we havethr€ e L!D|,|tit,rs
2 A |otof p€ o p|eaÍebuyingtheproduct'
There'sa lot of for it.
3 A lot of companies sellthisproduct,so
th€ í € 5 a lot of
4 ThercaÍea lot of companies in themaÍket'
It'svery
5 Wesellthesameproducts as them,We
withthem.
ó oJí supp|ieí 8'vesLs a t09" i'we
buy2'0o0píoducts'
7 | don'tknowtheirproducts. Whatsortof
do theysell? Demandisn,la prob|em Peop|e
fol supeímarke|s.
alwaysneed groceries.Bul slronEdemandmeans
128 ch€ c k youÍansw€ í s. L|stenand íronEcomP€ l ition'And whenyoul compeIiIors
5eI
Íepeat Ihesameloods as you'theíeson|yonéway |o
compete:sellcheaply.
F|llin the chaítw|ththe woÍds
PRo||u|{c|AÍ|o||
Lowpricesm€ a n supermalkéls on|yeaína sma
fromlb.
maríinon a |otoflheEoodstheyse||'Buttheyhave
anolhe.slralelyÍolmakin!money- theyse||prod
o b€ ' oÍelheypayforIhem. Moneyfromsa|escan€ a Ín
Oo lnleÍesl in thebankfol we€ k s, some|imes months'
beforeslorespay Iheh supp|iérs.
o{,
And supermalkels compaÍed
háveanolheradvantage
oooo withsma||érshops' theyolderIargeqUanliti
Because
ooOo fromsuppliels,lhey biEdiscounls.
canneEotiale
solhe biggesl
supeímarketscanse||allhemosl
e vocabuhrypractice-' Page105,Éxercis€3.
rea||ysuperma'k€ l s? Ar€ slronl
Bulare supéímarke|s
D|5.u55the qu.stionsin th€ last paragr.ph compelilion,
bigsloresandbigdiscounts alwaysgood
of the artlcle.Whafs your oplnion? ánd fol thelelaiIbusiness?
forcustoméís.
 Sales 12

much/manyrque5tlors

We use fiany with things we can coun[

HoWmanystoíes/prodUcts/competitols

We rse much with things we con l

count(uncaun(oble nauns).
? HoWmuchdeÍnand/competition/di9count
is there?

Note:We LlsemLrch/manyil ql]csíion5

and neqa ve senten(es.

C'inrnraIpra.ti(e''') l,irgc10ó' txl|Íci!.4-

C o n r m u n i . d l iporna . t i . e1 5 .S l u d c n 4l . . )
P i r g ea 7 . 5 l u d e n 8l . . ) P a g e9 1 .

129 Listento a manageÍ and a buyer Ta|kabouta market/indUstry

ÍÍom
the bol
fromToÍeador sport5discussingan oÍd€ r for (or one you knowwell).
some T-shirts.completethe infoímation'
1 N ! l r ' b I lo l p t o . L l . l so Í d o f t ' d :) r L ' t ] food softdrinks mobile
clothes/iashion
2 N t l l r ' x ' l( j |\ | 1 ) í (1, !0 1 . s Il l r ( , D r o ( ] t ' ( | :

W l r . r l lsh c b i g g . s (l o r r | , I r V
i r 1 h , n' r , | | k r l ]
I S . r l f \t ) r l ( ri 'f s l o r (\ :
'/, (
W l r o. r c t h . . o f r p n l lly o r r t ! ' 1 i 1\ lr )
4 P r o lI n r . | l J|t 0 r t h | o r ( l c r :
! llrf rr,ll(cl vfry .ofrt! l I vr,l
5 í ! , l . I x i | l r t(r]liltl(( ) t | | l(1)l b i q o | d c Í s :
\ d c n r . r di n c r c . r s i of tr ( 1 . . r ( , ri rl lsl
L i s t e na g a i n a n d c o m p l e t € t h e q u e s t i o n s f r o m
the conversation. Use nuchlnony.
USEFI]L
LANGUAGE
1 \ o ' h a \ | , ] j , ] , l I t t I T t h r t s d i d W . .o r í ] { . Í /
2 B I l \ i ' l ' c W p r o d t ] c t s' o ! ' r € \ | / a n It o l c ! t
How muchcoÍnpelition i5 there?|s the
A 5u('. llour s t o r e si r e rnarket V€ r y comp€ t itivl]?
w o s . L L i n !ltl ' ! n r i n a Whal companiesdo you .ompclew lh?
I B I s r ( h (rr I) P ro (Iu . L Do you havemanycompetitors?
A llmm. Ar. wc m,rklns prolll 5 l h e Í em u c hd € m a n d a l t h e m o m c n l ?

4 A l l d W h . l n b o u I b i g g e r o r d e r s ?H o ú ]
d s.o!fl can we getl manyproductsdid we order?
Ho!.v
5 B l h n k W e . n | g c t á m a x i m u m2 l r % Whendld we oíderthe goods?
d i s c o U n to n r e a | | yb ] g o r d e Í s ' How mu.h discountis there?
What'sthe profltmargin?
How muchdo
Thafs thc question.Do
rnomcnt? W€ earnon th€ píoduct?
p€ o p c Wantto buy T 5h rts
lnWlnlcÍ?

129 List€ n againand checkyour answeís.

 a Dbcussthes€ questioÍs.
E
WhenaÍethey?
Doyouhavesalesin youlcountry?
of
Whataíetheadvantages/disadvantages
Inyouropjnion,
in thesales?
shopping
b fitl in the gaps 1-7,

We acceptatl
majorcredit
z

SPECIAL OFFER

THAtiK:JoUF0R sHÜPPING
UITHUS,
PLEASEKEEP gDUR
s

13o checkyour answers.L|stenand Íep€ a t. Whenyou pay by cíeditcaÍd,you signyouÍ

nameoÍput in a pin
o woÍkwith a partner.can you fill in the gaps in sizes of T.shirtsaíe srnall, ' Larg€
the sentences? and |aíge'
Peopleoften on clothesand
cash change cheque extra medium shoesbeíoÍe they buy them.
numbeÍ tÍy
131 CheckYouranswers.Listenand
|n a shop.you can pay Witha creditcaÍd,With Íepeat.
a d1qlL!. , oÍ wi|h
vocabutarypractice..' Page10ó, Exeícise5.
Lfsomethingcosts€ 1 5, and you pay with
a € 2 0 note,you get € 5
 Sales 12

133 Píactise'aying the seÍtences

!a 132 List€ n to five conversationsb€ t w€ e n
customersand shop assistants.ciÍCl€ th€ corr€ c t in th€ 8rarnmarbox.Listenand rePeal

6íammaí practice-., Page106,

1 The priceof the T-shiftis Exeíclse6.
a f3.oo aDf13.oo c f3o.oo
2 The UK shoesize is Communication praatice36 -.t Page87.
a9l b10 c tol wotk with a paÍtner.
3 The píic€ of the Watchi5
a f95'50 b Í95'9a c Í99'5a pa 13{ Listento two p€ o ple g|ving
the|ropin|onsaboutshopping.Answeí
4 Íhe.Ustomerchoo5e5
the qlestions,
a blLre b pink c yellow
5 The custorner givesa P€ r son 1
a signatuÍeb pin nuÍnbe|c bank note 1 Howoftendoesshego shopping for
clothes?
l32 L|st€ n again. Étt|n th€ gaps with il',s, 2 Doesshebuymuthon 5hopping tÍ.ps?
thot, these or those. 3 Whendoesn't shelikeshopping?
1 A Do you needany help? PeÍson
2
B Yes,how muchis ltli T.shi(?| can'tfind 4 Doesshelikeshopping?
the priceon it.
5 Doesshespenda lot of moneyon
A EÍ..' Let'shavea look' 5 it, there? clothes?
2 A ExcuseÍne.|'Ínjust |ookin8at shoes. 6 Doesshebuyclothes andneverweaT
|'ma 5i,€ 45' EuÍopean slze'What's them?
in a UK size?
I a ...ld like to look al a walch,if I can,please. Whlchof the two peopteis mostllke
B suÍe' you?
A t's one there.at the back. Talkaboutyourshopplnghablts,
8 one heÍe? you LikeaboutshoppingT
Whatdo/don't
4 A Hello.CouldI haveone of , please? Doyouprefershopping aloneor with
B one of , here?The bíacelels? S0meone?
5 A Can pay with credilcardT WheÍedo youliketo go shopping(local
B Yes'./v€ d(,Ppl ' T'afs fi.e' shops,bigshoppingcentres,
out.of-town
maÍkets)?
stoÍe5'
Look at th€ transcriptfor 2a oí page 127. ch€ c k your

USEFIJL
LANGUAGE
th|s/th€se' thevthose
Id |iketo look at thosebracel€ t s.
Thingsthat arc verynearyou, or ínyour hand: What3thatin a lJK siz€ ?
Sfugulai Howmuchis thls shirt? I'ma size forty,European size.
Plural: Ate thesejeansin th€ sale? Couldltry it/them on?
I'll havea red/blueone,please.
Thingsthat a|e fuftherfÍomyou, that you
potntat: CanI paywiththis creditcard?
Singular I likethatmobilephone.
Plutal: CouldI haveone of those
sandwiches, please?

177
 practice
Communication

studentA: w€ l com€ studentB to yourcomPany. Tak€ it in tuÍnsto offerand ask for drinks.
Thenintroducestud€ n t Bto studentc.change
íoles. A Wouldyou |ikea díink?
B Yes,please.
CouldI have...?
stÜdéntA
Name:John/lane
Costas
Company: AMK
StudentB
Name:Mi.haevMiche||e
PaÍkeÍ
Company: IST
stldent C
Name:christophelrchstin€ lrlay
Company: EID

Take|t ln tuÍnsto ask andansw€ Íwh€ r e youl€ from.

Usethe c|t|eson th€ maps.
A Wheíeareyou flom?
B l'm,.,. stud€ n t A
A Where3...? Erahange
numbers
wlthStudentB.Writethe
B lt3 an,..,near.... numbe15.
A What!youÍ... number?

hd
B t t 3 . ...
A Sorry?
B lt's....
A So, ....
B Thatl right.

-l StudentA stÚd€ n t B
'l
Tel: 0579 4367544
rV' Mobilet 0634459A771 Mobile:

$:' Fax: 05796670035

email: p.james@ddk.ukemarl:
.rg'
 communication
Dracti€ e

Takeit in türnsto ask foÍand say the time. StudentA

Ask and answerquestions.Fill in the chart.

Where...come from / live? What company...own?

Company

Hán5Bauer Beí|.n
sandycoh€ n

cIaifeGaÍnie. Zurkh
El€ c trina
Practisebuyingsnácksand drinksin a café.fake it
in lurns to be the CuslomeÍ
and lhe as5islan
A CouldI have ..., please.
B Anythingelse?
Á No, thanks./ Yes, ..' . Lookat theexamPle.
Thenmakesimilaíconvelsations
B € ..', please. for1-5.Usenegatives
forundeíLin€wolds.
d
I get up / 6.00,
3nlckt Ddnk3 l/early.l / 8.00.
ے 'eo A I get up at six o'clock.
€3./lo € l .ao B l don'tget up éarly. | 8et up at ei8ht.
€ g g sanow|cn €3.Go oransejuic6 € l .eo 1 We/ cotre€ bleak/ 10.00.
e3.to € í ..o We/ cofEe breaks.Theomce/ have/ coffee
€ 3 .ao
machlne!
€a.lo
| / moínin8pe6on.
burger €&'o
l/ morning pe6on.
hotdog €l..o
Peoplestartworkearly/ this country
They/ staíteaíly/ my CountryBut/ wo* lat€ .
Peoplework|ate/ this country. We/ év€ l lins
people!
We/ morlingpeodel
Student
A My boss/ finish/ 8.00pm.
qUestions.
AskandansweÍ Fjltin theChalt. ly boss/ workl4te.She finish/ 5.00.
Where...live? What...do? Whatcompany ... sorry/ lat€ .
WoÍkfoí? Wh€ r € ...work? Howdo you spel|that? Late?You/ late.
l/5minuteslate.
Ííom€ ,oö Company Place No pfoblem.
manager CTT factory
2
3 Berlin technlcian Be(kmann lao
a
t Paris receptionistindigoTrade hotel
6
 StudentA stud€ n t A
Readthis pa8efroÍÍa Íeportaboutbusin€ s s on the website,thenansw€ Í
ReadaboutzettonsoftwaÍe's
Á5kyouípartneÍqüestions.Findoutwhat
Internet. yourpartneÍ's
questIon5.
the woÍdsin hight|ghtstandfor/m€ a n endcomplete
the note9.Answ€ í youÍpaÍtner's
questIons. o5c
...mean? ...standfor? ...spell...?
..,say thataSain? ...speakslowly? zo|ton software se||ssoílwareon its website,
at www.zelton-software.com. The company
has twoproducts: ZL Photol\,'lanagerand
ZL Video Manageí
customérscan buy softwareon thew€ b site
Page and pay by creditcard.Theycan buy
3 Businessonline softwareon CD-RO|\4 (Zeltonsendsthe
f--
CD-ROl\4sto customersby mail),or thoycan
7 what i5'€ . busin€ s s') = tl.ctlo|ti.bu9iig5' down|oadsoítware fromth€ websi|e(butif
R-=_:_!gih.tt ort[, lit n t lhey down|oad'theycan'tcopyth€ softwáre
to CD-ROM).
I t A námefolyoulURL =

l 3 B2Bk.---------=- búi\.''.tr.b4'ir/,''
- business
connections Nowaskyouípaítnerthese qUestionsaboutTíavel
T|(ketcentral'swebsit€ . completethe answeí5.
l7 Thew.bmastél
...book Í|i8htsat the website?Yes/t'lo
20 Buytheri8htPt__j-pcrsonaiconrpl|tcr ..,buy tnin tickets? Y€s^lo
..,payby creditcard? Yes^o
HoW...íeceivetick€ t s? By
...down|oad tickets+ pÍint? Yes/No
'..websiteaddr€ s s? Website:

StudentA
(onpaper).
Writean emailto youípaítner
his/h€ r phonenUmber.
YoUÍpartnerw|l(sendyouan email.wíte a reply.
Askfor
StudentA
Youn€ € d to hav€ . 'neetlntw|thsomeCotl€ a gu€ s
at a hot€ l In NewYork'Phonethe statesmanHotel
andaskyourpaÍtneÍ aboutthe
foÍ|nfoÍÍnat|on
businessfacillties.
. Themeetin8 is for12 peopl€ .
. Youneed2 meetingrooms.Eachroomneeds
to have:
- a tab|eand chairsfor ó people
- powersocketsfoí|aptops
- an Intenetconnection(phonesocket)- to send
and receiveemails.
. Youneedto makeDhotocoDies and sendfax€ s '
. fuk Whatfacilitiestherear€ fol drinksand sna
 Communication
Dractice

StudentA Takeit in turnsto ask and an9weÍqlestions.Find

olt howoft€ n yourpaÍtn€ rdo.s thesethingsand
YoUaíea visitoÍat a comPany.YoUal€ at th€ fitlin thechart,

s\\s
rec€ p tion desk. Ask your partnerfor diíéCtions
to
thes€ Íooms.

I sendeÍnaiIs ! D! !
2 makeinternational
phonecalls ! !! !
go on Dusrness
tripsabroad ! !! !
havemeetingswith
staiís foreigncolleagues !!! !
5 gave presentations !!! !
6 go to kade fairs !!! !
7 go to conferences !!! !

StudentA
Phon€ youípaítn€ íandaskto sp€ a kto th€ s e people.
what areth€ y doing?l/|akenotes.
. the meetin8íoom . the mailroom
. theinteruiewÍoom . the call cenke B Hello.
A Hello.|s...there,...
?
chan8eíole5.AnsweryoUrpartner'5 qU€ s tions. B No,he's/she!,...
G|ve
d|íect|oísfíomtherec€ D tiond€ s k.
A 0h, right.0K.Thanks.

Lta:
Pierre:
StudentA Nicolel
Imagin€ you livéin th€ proPertybelow.Talkto yo|'|í l.iowansweíth€ phoneandtell yourpaítn.rwhatthese
p.ítnereboutyoüíhome. peoplearedoing.
. Toronto . apaítment. 35thfloor George:workat hometoday
. veÍymod€ Í n . 180m, . 3 bedrooms KaÍen:visit supplierlfuctorytoday
l{owask yourpartneíabouthis/heíhom€ ' Fíank:pÍoiect in japan
complete th€ information. Helena:Hambuíg offce this week
location:
.... .... . km from
house/apartment
0e0rooms
floors
garden: m2
swimming pool: big/small
 StudentA
Imagineyou áí€ goingon a bUsin€ s s triP next
week.completethe information aboutyouÍtrip.

Destination:
TÍansport:
Departure date:
Departure time:
AÍivaltime:
Meetingwith:
Return date:
Departure time:
Arrivaltime:
YouípaÍtneri5 also 8oingon a bu5inesstrip next
week.Ask yourpartn€ Íquestion5abouthis/heltíip
and mak€ notes.

D€ 5 tination:
what do you thinkth€ s e p€ o pl€ do in their5Pare
time? choose three oÍfour activiti€ s íoÍ€ a ch Tlan5poít:
person'Imaginé you are on€ of the people.Talk Departure date:
aboutyour léisuíe activitjes- whatyou like/don't Departure time:
llke.YourpartneÍ gÚe55e5whichpeísonyou are'
Aíivaltlme:
Change roles.
ivleetingwith:
I go/play/do.... Returndate:
I love/hate
.... Depanure timer
Ate yotJPetson !21314? Aíivaltime:
llowansw€ l yoüÍPaÍtner's
questions
aboutyour
busine55
tíip.

StudentA
Alíange to meetyo|lípaítn€ r next month.Aííange
a dateand tim€ ' You aÍebusyon the highLighted StudentA
dát€ s .
YouÍpaÍ|ner
worksat a tiCketoÍíice. Use this
Are you fÍee//busy.'. ? iníoÍmation
and buy a tlain ticket.write down
can you Ínak€ it .'. ? the faíe.

I Destination:london
M TW T
2 Ticket: letuÍn
1234 5
3 L€ a ving on: W€ d nesday (n€ x t week)
I 910 1 1 72
4 leaving at: 08.10
15 16 17 18 79
5 Retulningon: Thursday(nextwe€ k )
22 23 24 25
6 Retulnjng at: 16.55
29 30 31
7 Class: standard
a Fare: f
 practice
Communication

changeroles.YouÍpartneÍwants
to buya tick€ t .
1 Destinátion:
2 Íicket(single/leturn):
3 Leavingon (day):
4 L€ a ving at (time):
s Retuningon (day):
6 Retuming at (tlme):
7 c|ass (fiÍ5vstandard):
8 Fare:
l{owyourpartnéÍ is yourmenager.last w€ e k! you
visiteda suppl|eÍ's
ÍactoÍy
in stuttgart.Answer
yoUrmanager'squestIonsaboütthe bü5in€ s s trip.
lJsethls lnformation.
Trip:good
Companyr Klettbeton
AG
Travel:bv olane
Hote|:HotelÁtpenb|ick / c|tycentre
Factoly;verymod€ r n' w|thnewwalehouse
834.50 Talk€ d to| DletelMann(salesMánager)Karl
SprinBer(Productlon Lnanager)
Dlscuss€ d :fuctoryand píoductionprocess

stüdentA
Lastweek,yourpaÍtner wason a tÍaiÍr
Ingcourse.
Alk qu€ s tIonsaboutIt.completetheInformatIon. Student
A
Course(name): Lastmonth'yourpartn€ Íwenton hot|day.Ask
him/
h€ r al .Íányquestionsasyoucanabout|t.
Loaatlon: Where.,.? When...? How...? What...?
Number of p€ o pIeI Didvou.,.? Was/Were .,.?
(name)|
TÍaineí Lastmonth'youwénton hot|day. Answeryour
panner'5qüestIons.|Js€ thIsInformatIon.
last week,youwer€ at a conference.
Answeryouí
pannertquestionsabout|t.U5ethls InfoÍmal|on.
|nteÍnational
Financeconf€ Í € n .e
Inzudch
ó00 peopl€
(eyspeakel:ProfessoÍ
Wernerschm|dt
Verygood

StudentA
Yoüareyourpartnerbmanag€ Í .Lastweek,he/shé
Y|sit.da customér
in liveÍpool.Ask qUestlons Destination: NewZealand,Southlsland
.bootthe businesstrip' Íl|akenot€ s .
Transpon: fllght
,..Goodtrip? D€ p arture:9th (ast month)
Whatcompany...visit? Retumr28th(lastmonth)
How,..travel? Accommodation: camping- renteda car,travelled
Where...stay? A.livitles:sightseeing,
watking,swimming
Who...talkto? Goodholiday?v€ r y good
...dlscuss... newproducts?
...customer... likethe products?
|tt MondaymoÍning. Íiveminut€ sago'youreceived Youandyour partnereachchoosea city (1-10),
thisemailfroma colleague. Ask questionsabouttheweatheÍtoWorkout
whi(hcity youl Partneíis in.Takeit in tuÍnsto
EEE choo5eanotheícity.

I
D e a r . . . . . . ., , , A What'sthe weatherlike?
Ale we havinga téammeetingthis B lt's ... .
week? lf we are,do you knowwhen A |s it very/quit€ hovcold?
and where?Also. I don'thavelhe B Yes./ No. lt's very/quite... .
minutesof the lastmeeting.
R€ g ards,
Nicola

|n pairs,wÍitea leply.Usethis information.

. Sayyou are sorryshe didn'treceivethe
information.
. MeetlngnextTuesdayaftehoon/ 2 pm/ your
office.
. Ask hel to phon€ ol sendan emai|iítheleis
a prcotem.
. Attach:minutes(meetin8 lastwe€ k ) / a8€ n da
(meetingthis week).
Ex.hanteyouíema|lwithanotheí paiíofstud€ n ts.
wÍ|tea íeplyto the|Í emailandaskthém a question.
Exchangeíepli€ s . London,IJK Beiiing,
China

StudentA
Youaresam/samantha GrayfromImPor€ x Your
.
phoÍenumber|505ó752900928.
Berlin,Germany
Mak€ th|sphone(all:
Tel€ p honeEvelestconsulting.Ask to speakto
TonyDavey.lf he isn'tin the omce,ask if he cancall
you oacK.
sit back.to.ba(kw|thyouÍpaÍtneí. staítthe.all.
l{ow, youaíe,ohn/|ane spencer.YoUworkforconnex'
Answ€ r thephon€ whenyoorpaltnercalls you. Helsinki,Finland

200c
Auckland,
Newzealand Jakarta,
Indonesia
 communication
oÍactice

wolk with a partneíMake comparisons and di5cuss You andyouÍpartnerbothwoíkfoÍá comPanyin

theadvantages and disadvantagesof eachtype of Paíis.Nextmonth,youte goingon a businesstrip
transport' D€ c ide with yourpartnerthe be5tway to tÍankfuÍt.
U5ethi5 information
to find th€ best
to tÍavelin the sjtuations. way to tÍaveL.
Finda compromise betwe€ n sp€ € d ,
costandconvenience.
.,,is more/less.,. than ,,..
one advantage/disadvantage is .... Ithink....
foÍcompanyexecutive
traveI Yes,I agÍee./ Yes,that'strue.
Ita Im notsure.
\ I pÍefeÍ
'...
think?
Trip:Parist Fíankfurt

lransporl íetuÍí
fáre ioumeytim€
Plane € 6 4o 1h 15 (díÍect)
peI peíson
PlaneÍ2) e2óo lh 30
b foÍtÍavelin a city
pef person (onestop)
Tíáin 6h l0 (direct)
per peÍ5on
Car € 8 50 óh 00

]ourneytimesby planeare ailport.to-ainoí,

^/ot9sj
andby train,station.to-station.
nolorblle blle
co5t5foÍcaÍtÍavelincIudefuelandmotorway toll5.
c foÍa journey
to woík

StudentA
Yo|'|
ál€ án a5sistantat an airlinecheck.ind€ 5 k'
YouÍpaítneris a passengerwhowantsto checkin.
Havea conveísation' lJsethis informationto ask
and answerquestions.
. t0?
. seat positíon?
. Luggage?
. Givethe passengeÍhis/herboardin8pass'
. Gate87.
. Departure= 15 mins late.
Now you are a passenger.Check in for your flight.
You havea small briefcaseand a largesuitcase.
Ask iÍthe flighti5 on time.

8s Ll
 NowteltanotheÍpaiíoÍstudents aboutyourp(ans.
fortheoíd€ r ofyourplans.
ExPlainthereasons
FiÍst/ Then/ Afterthat ....
l{extnoíth, someBr|tishcolteagu€ s arecomingto
yoürcompany(|nyouÍhometown)foÍa meeting. Wetegoingto ...because....
at 5.00pmonthe 15thandth€ y le
Th€ y }e arriving Ouraim/obiective is to ....
leavingafteÍthe m€ € t ingon th€ 16th.
conveEaüon r
Makeplansforthemeeting. thesepoints
Discuss
withyourpartneí.
Student
A
Whavwhereshallwe ...? Shallwe ...? Let's...
.
Yourname|! Mr/|v|s Garn€ r .Youtegoingto.tay
. Whichhotel? at th€ ElmHotel.Yourpartn€ l |sthe íec€ p tionIst.
. Dinneron r5th- where? checkin - say you'vegot a í€ s € Í vation, andth€ n
. Lunchon 16th- where? an5werthe receptionist'squestions.lJsethis
informatlon,
conveÍsationz
Nowlookatth€ l|stoftheaíÍang€ m ents youneed Typeof room: UU
to mak€ . what aíéthe mostulg€ n t iobs?oiscuss
withyouÍ partn€ Í endputthemin ordeí Nights: 3
Youneedto get jn
up eaÍly the morning
First,....
Th€ n ,.'. ' Befor€ / Aftel
that,....Fina|ly'
'.'. at ó'30.
T Bookthe lestauíant.

! Bookthe hotel. Nowyou'Íe Yourpartn€ ris 8oin8

therec€ p tion|5t.
to checkout.us€ thisinformat|on.
I Checkhowmanyarecoming.

I Arange tlansportto and fromth€ airyort. Roomnumber: 133

I Senda scheduleof the trip to colleagues.

Typeof room:
NiShtsl
!t
2
€ 1 30 perni8htX 2 nights= € 2 60
ExtÍas:
Youworkfor a larg€ |nternational
company. Next PhoneCalls:1 €8
yeaí'youíCompany wantsto holda conf€ r € n ce for
someof its managers, Youandyourpartner haveto lv1inibat:
1 minelalwatel € 2
or8anise the.onf€ í ence' Totat€xtÍas €10
Íalkeboutthis l|stofiobs you haveto do.Putthem
in ord6r,frommostto leastulgént. TotrtbllL € 2 60 + € ' 0 ' € 2 70
jvotes..
Guest!compantlTS,payingbill.Guest
I lilakea list of peoplewé'r€ 8oingto invite. payrngextras.
! Aían8ethétiming:numb€ r of days,dates.

I Choosea location:countryand city.

! Chooseaccommodationi
hotel?confurence
centre?

! Planthe eventsat the conference:

pr€ s entations,
meetings'..

I Sendinvitations.

I wíitea bíochur€givinginformation
about
the confer€ n ce.
 practice
Communication

Supplier: Tempora
StudentA Produ.t: ChallenSer'watch
Lookat yoUÍcompany'sresUltsfor the last two
quaÍte15.Talkto youÍpaÍtneÍ.
DescÍibe hoW
well/ badlybusinessis doing.Say jf thingsare
and hoWquickly'
iÍnpÍoVing'

Resulrs
'tI
lr3 Product cost (fu||price): € ,
Numb€ r oí Products in stock:
Discountr %
2ndquarter
Pri€ e in store: $
Products sold last week:
Nowask your partnerhow businessis. Show Profit írom |ast w€ e k $
youte inteÍested
in what he/shesays.

Takeit in tuÍnsto Íoleplay a custom€ Íand a shop

StudentA assistanl.The customerwantsto tookat and buy
t h et hi ng s i n t h e p h o t o s .
Youand yoUrpartnerworkfoÍToreadoÍ spoÍ|s'
Youare bUyeÍs'
U5ethe iníormatjonto an5w€ r How much...? Could| ...? Can I pay by...?
yoUÍpaÍlneÍ's
questionsaboUtthe prodUctíÍom '||
0[ touÍse. sure' No problem' 8o and 8el '''
MontegoAtcessoÍies'Then,a5kyoUrparlner
aboUtthe productfromTempoÍa,and complet€

Howmuch/many...?

Suppller; l'"loncego
Accessories
Product:'|.íislra|'
baseba||
cap

€ 1 0'000 €79

Product cost (íU||Price): € | 0'00

Number oíProdu.ts in stock 5'000
Diicouni l0%
Pric€ in store: $ |ó.00
Products sold last week: 3,260products
PÍofit Írom |ast w€ e k $40.ó85 €15 c85

A7
 StudentB StudentB
Exchange
numbers
withstudentA.writ€ the Ask andanswerque5tion5.
Filt in the chaÍt.
numbers.
Where.'' comefÍom/ live? Whatcompany..' own?
A WhatlyouÍ.'. number?
B lt's....
A soíry? Llves
B lt's ... . BaÍceIona
A so,.... HarsBauer
B That'sright.
S a n d yC o h e n Novalink

studentB stud€ n tA
Tel| 18830345ó680Tel: ClaircGarnier
Mobile:0545223090lvlobile: Pratue
Fax: 188305339178Faxl
emaiLi_carr@gpv.com
email:

StudentB
R€ a d thi5pagefroma repoltaboutbus|nesson the
. yourpartner
Intern€ tAsk qu€ s tions'Findoutwhat
StudentB thewordsin hightight standfoí/meaÍ andcomplete
A5kandanswerquestions.
fitl Inthechart.Student
B th€ notes.An5weÍ youíPaítneí,. que.tions.
5taÍts.
...mean? ..'standloí? '..spell''.? '..say that
live? What...do? Whatcompan,...
Where.., again? ,..speakslowly?
workroÍ? Whele'.' work? HoWdo you spellthat?

Home lob Company Plác€

I Page
2 IMadrid accountantTopívledia office 3 Busin€ s s onIine
3
7 Whats'e.busrness'l=
,ondon shop MaxisHome 5al€ 5 shop (---------
assistant l'] A námeforyourURL = ltrnítarnf.*auneLacatar
5 < 0'^tbsífu
a7h$'
ó íMilan engtneer EIectÍina
13 82B *------------=*
businessconnections

]7 The Webmaster = l',óeb'ite

naLusl

20 BuytherightPF =
 Communication
oractice

Faci|ities
in th€ meetin8rooms:
chailsandtables
pow€ r sockets(nophonesockets)
StudentB Facilitiesin reception:
wÍ|tean emailto yourpaítn€ í (onpap€ r ). Ask foí a photocopaer
theaddressof hi5/heroffic€ . a fuxmachine
Youípaítneíwill sendyou an email.Writea íeply. a computeÍ withInternet
connection
a drinksmachine
There'sa barand restaurant
at the hotel.

StudentB
A9kyouÍpartneÍ
thesequestions aboutz€ | ton
software'5
web5ite.comDl€ t € th€ answeís. StudentB
,..buysoftwarefrom YoUaíeat the recept|on deskofyouí.omPany.
thewebsite? Youípartn€ r |se visitoÍ.An.weryouÍpaítneí's
questions.Giv€ diíections fíomtheíeception
desk.
WhatsoftWaÍe ..' buy? Software:
.'.payby cÍeditcaÍd? Yes/No
...downloadsoftware? Yes/No
'.' copysoíiwale/cD? Yes/No
...buy software/CD? Yes/No
,..websiteaddress? Websitel
ilow íeadaboutTravelTicketcentral'swebsite,th€ n
answeÍ yourpaítne/sque5tions.

matn
occ ofÍice
At TravelTicketCentralswebsite(wwvrtravel
lickelcentÉ|.com) customerscan buy pIane
lickels(butnotlraintickets).Customerspay
by creditcardon the website.TravelTicket
Centralsendscuslomerslheirticketsby mail
o lSurot'
(customerscan t downloadand printtickets). I
Copy íoom reception

changeíotes.Ask youípaítn€ Ífordirection5to

thes€ Íooms:
StudentB . the buyer'soffice . the copyroom
Youworkat th€ statesmanHotelin NéwYoík. . the mainoffice . the mana8€ r l office
studentÁ phon€ s to askaboutyouÍbusiness
facillties.
Usethisinformationto answerthe
questions:
Facilitiesin the hotelbusinesscentre:
6 meetingrooms:
3 roomsfor 4-6 people
2 íoomsfor 10 12 people
1 roomfor15-20people
StudentB StudentB
Askyoürpaítn€ rabouthis/héÍ
homé.
compléte
the ÁÍ16n8eto meetyourPartn€ r n€ x t month.Arrange
information. a dateándtime.Youarebusyonthehightighted
dates.

house/apartment Areyou free/busy

...?
canyoumak€ it.'. ?
floor
quite/very
old/modeín
M TW T F
12345
(s)
bedroom
8 910 11 12
Nowimagineyoulive in th€ propertybelow.Talkto 15 16 17 18 19
yourpartn€ I aboutyourhome.
22 23 24 25 26
. 30 km fromMadrid . house 29 30 31
.6bedrooms .3flools
. smallswimmingpool . garden:3,500m2

StudentB
StudentB Imagineyouaregoingona business tÍipnext
Answeí thephoneandtellyouÍPaÍtneÍ
whatthese aboutyourtriP.
week.comPl€ t € theinformation
p€ o pl€ áredoing. Destination:
B Hello. Transport:
A Hello.ls ...there,...? Departuredate:
B No,he's/she's .... Departuretime:
A Oh, right.OK.Thanks. AÍivaltime:
Anna:lunchat themoment Meetangwith:
tia: me€ t ingthismolning RetuÍndate:
PielÍe:
offthisWeek DepaÍtulet.m€ l
Nicole:project abÍoad Aíivaltime:

Phon€ youlpaltneíánd
askto speaktothesepeoPle. l{owansweryoulpartneílquestions
aboutyouí
whát aíétheydoing?Ív|ak€notes. busin€ s 5trip.

George: YourPartn€ r i5al5ogoin8ona busine55triP

n€ r t
Karen: week.Askyourpannerquest|on5 abouthis/heÍ
tÍiPandmakenotes'
Frank:
Helena: n.(rin:ri^n.

Transport:
Departuredate:
DepartuÍetime:
Aíivaltime:
Meeting wath:
Returndate:
DepartLÍetime;
Arrivaltime:
 Communication
oractice

StudentB StudentB
YouwoÍkat a ticketoffice'YourpartneIwantsto buy Lastwe6k,yoUvisitedá customeí
in Liveípool.
Youí
a tíainticket.comPletetheinformation. partneris youímanager. his/heíquéstions
Answeí
aboutthevisit.usethisinformation.
I Destination:
2 Ticket(single/return)l Trip:verygood
3 Leavingon (day): Company:stone andSons
TraV€ | :by train
4 Leavingat (tim€ ) :
Hot€ | :smallhotelnearcustomer's omce
5 RetuÍnin8 on (day):
Talkedto:TomFellows(manager) andlaneLark
6 RetuÍning at (tjÍne): (buyer)
7 class (firsvstandaíd): Discuss€ d :yol, pÍesented
youín€ w píoducts
8 Fare: !19,60 Customerl likedproducts
opinion;
changerotes.tJsethisinfoÍmátion
ándbuya ticket NowyouareyouÍpaÍtneí's manag€ ÍLast
. week.
youípartneí.
fÍom writédownthefaíé. he/shevisit€ d a supplier!factoryin stuttgaÍt.
Ask
questions aboutthebusinesstrip.Makenotes.
r Destination:Cambridge
2 return ...Soodtrip?
Ticket:
Whatcompany...visit?
3 Leavingon: Monday(n€ x t week)
How,.,travel?
4 Leavingat; 07.45
Where...stay?
5 Returningon: Monday(nextweek) good?
'.' íactoÍy
6 Returningat: 18.20 Who...talkto?
7 Class:standard What...talkabout?
I Farerf

StudentB
StudentB last month,you w€ n t on holiday.An.weíyour
[astweek,youwereon6 tíáinin5couÍse. Answer paltner! questions.U!€ this infoímation.
youIpartnertq0estions
áboutit.tJs€ this
informátion.
Course:lvlakingPresentations
Héadoffice
26 people
RitaDavies- salesmanager
Tíainer:
Quitegood,butverylong Destination: Bermuda - packaSe tour
TranspoÍt:flight
Lastwe€ k , youlpaltnéÍ
wasat a Conf€ l ence.
Ask
questions aboutit.compl€ t eth€ infoímation. Departule: 5th (|astÍÍonth)
Return:21st (lastmonth)
conference (name):
Accommodation: hotel100 metresfÍombeach
Good? Activities:
swimming, golf'sightseeing
(r€ n ted a car)
Locataon: 6ood holiday?verygood
Number of people: Lástmonth, yourpaltneÍ wenton hoLiday.
Ask
KeyspeakeÍ(name): him/h€ Ías menyqÚ€ s tionsas youCánaboÚtit.
WheÍe'..? When.''? How..'? What.'.?
Didyou '..? Was^vére
...?
StudentB StudentB
You6ÍechÍis/chÍistina
Black.YouworkfoÍEverest Youtea receptionistat the Elm Hotel.Yourpartner
sit backtobackwithyoürpartnel
consulting. i5 a guestwhois goingtochéck in.t|sethe
AnsweÍthephonewhen he/sheCallsyou. infoímationon the íeservationscard.

ReseíVations:
G
Lastname: GarnerGardneÍ
GastorGeigeí
Typeof íoom: uu üfi fifi
Nights: 2 3 2
Roomnumber:421 109 125 158
foíguests
Information/Question9
Breakfast: -
7.00 9.00
Wake-upcall?
Now,you aíecarl/carlawil(anfromPantek.Youí
phonenumberis 1878910338799. Nowyouar€ e gu€ s t at th€ Elm |lotel.YouaÍe
ch€ c kingout.Yourcompany (|Ís)i5 payingtheb|ll.
Makethis phonecall: Youhav€ to paythe extras.
Telephone Connex.Ask to speakto BettyColley.
lf she isn'tin the office,or the line is busy,ask if Roomnumber 113
shecancallyouback. |Vpeor room:
,1,
!Í
staítthecatl. Nights: 2
one phoneca|l+a mineralWaterfrom
ExtÍas:
théminjbaí

StudentB
Youare a Passenger.YouÍpaítneÍ is an assistant
at ana|Íline
check.indesk.checkin foryoulflight.
YouhaveonelaígebagWithyou.Ask ifth€ flighti5
on time. StudentB
NowyoUarean assistantat th€ check.indesk' howbusinessis. showyou're
A5kyouÍpaÍtneí
Yourpaítneris a passengerwhowantsto checkin. inteíested
in whathe/shesays.
Havea conversation.Usethis information to agk
andanswerquestions, Nowlook at the re5ult5foryouÍcompanyfoíth€ lest
twoquarters. Descrlbehowwell/bádtybusiness i5
. t0? doing.say ifthingsaíeimpÍoving,endhowquickly.
. Seatposition?
. Luggage? Results 50 100
. his/herboardingpass.
Givethe passenger
. GateC12.
I st quarter
. No delays.

2ndquarter
 Communication
Dractice

suppIi€ f : TemDorá
sfud€ n t B Prlduct: 'Challenger' wetch
YoUandyoür partnerwoÍkforToreador sports.
YoUarebuyels.fukyour partneraboutthe pÍodlct

t&n
fíomMont€ 8 o Acc€ s sories and.ompteteth€
InfoÍmation.Th€ n . usethe informatIon
to answer
yourpartneÍ's quést|ons aboutth€ prodUctfÍom
TempoÍa.
Howmuch/manv
...? f
Product coit (fu||pf|C.} €.{8.0o
Numbérof Flductr |n Íoc|c 300
Suppllar! MontoSo Accessorles Dlr.ount! l5%
Pfoduci .M|rra|'
bas€ b a||caP PrlcG In .torc: $60.00
PÍoduct. so|d |..t wr€k 75 Píoducts
PÍoí|tíÍom|.5t wt.|c 32.| |5

Product co.t (íu||p?|ce): €

Numb.r oí prcduct. |n íoc|c
Dls.ounc ......................X
PrlcGIn .torr! S......................
Ptlductt to|d |.tt w€ 6 k! ''''''....'''''''....'
PíoducB
Proílt í'om |stt wrGkl $
 practice
andvocabulary
Grammar
is in thec
3 Birmingham of the

Fill in the mis5inglettéís

to completethe 4 Valenciais in the e of S
5 Bonn is in the w of G
PáÚl 1|/i. |,mPaulcanning.
rill in thegapswithaoíon.
Kate 2H _ I _ _ Paul. I'm Kate Brown.
Paul 3 e tom€etyou.4 l m- 1 Wou|dyou like 'aí coffee?
Chacago. 2 cou|dl have,''. mineíalwater,please?
Kate 5___nk_. 3 icedtea,please.
4 A Wouldyou likea drink?
Fill in th€ gepswiththecorrectfolmofl'e.
B Yes,.. orangeiuice,please.
1 I'm Paul Reed and this is iulia Bell. l-l:!t!:
formzap Productions. 5 Wouldyoulike ...tea?
''' fÍom
2 Thisis DianaEdison'.'''''''''' ccc 6 could I have .. dÍink,please?
3 Thisis Alan Parkerand this is Alan Dale. in ord€ r .Write1-5 in
Puttheconveísation
fromNorthNet. the boxes.
Íhisis Geor8ecarter. fromB-Line.
! Sugar,please.No milk.
I'mDavidClaft. fromsafeguard.
E Yes.Wouldyou like milkand sugar?
Makequestions
nuttneworasin oÍdeÍ' and
! E OK.A coffeewithsugar.
l she/ fíom/ wher€ l ? ! Wouldyoulikea dÍink?
Whtr\ sln htrt] ! Yes,p|ease.cou|dI hav€ a coff€ e ?
Beiiing/ from/ she's.

2 ílom/ lim / London/ is ?

Thi5is youíbusine55 card.Fitlin th€ 8aps.
fiom/ no/ he's
Manchester/
is 0208 8062345.
t M,t1tiLtrtbttt+:J]utt!+:t.:
2 My ' '' js 17'chuÍch Road.
3 from/ they/ are/ where?
3 My ........... is 07762748477.
Montp€ l ljer/ in / fíom/ France/ theyle. is 02088062757.
5 llly is dkp@yt-line.com
/ fíom/ you ?
4 are/ WheÍe

/ in / I'm/ from/ Spain.

Badajo,

' you/ Germany

/ aÍe/ fíom?

flom / |'m/ no / AusÜia .

17 QruIchRoa4 trndon N89 9BT

!t riLtinttr"s"tt. Tel 02088062345 Mobile 07762149411

I is in the sd.r/.r o[ F
i\'larseille Fa* 02088062757 emáil dkp@-|inacom
2 cdanskis in then ......... of P
 GrammaÍ
andvocabularypradice

Putth. wordsin ordeÍ.MakesénteÍtes. matchtnenumbers

toth€ words.
!
1 telephon€/ what!/ numbeÍ / your? 1 100 --.. a sixty-two
L.Lbn!!:!.p t.ttlep hzqe-tu tr b n ...... !b
" 2 70 a hundred
2 what's/ address/ your/ email?
362
3 the/ fux/ what's/ number? 480 d € i 8hty.nine
s94 € nInery.one
4 mobile/ your/ what3/ phone/ number?
f ninety-four
5 ema||/ this/ add̀ s s/ my/ is . ?49 g eiShty
891 h sgventy-three
wí|tethenumbers.
writethe PturalsfoÍthegewords.
1 fourteen..1J forty.s€ v en '''''',. E
1 snack ...t!tnfk1...
2 thidy ....... e|ev€ n ''....''
2 dnk
3 twenty-one..__.... 7 fifty ...
3 dollar
4 flfry.on€ thirty-nine..
4 éuro
wí|t€ th€ t|mésas words' 5 clty
I 11.20 6tux
...'l ll:cttÍg,u.'t
st''rltrlt t', 7 student
8 compány
9 phonenumber .__...................
3 8.30 to emailaddress

4 12,40

5 7.O5 F|ltInthe missín8tettersto makeiobs and

workplaces.
7 l ' f i d n a f ! ! 4 z t q 4 l , l w o r kl n a n
9--__e,
7 12.00
H e ! a ne _ _ _ _ _ _ I . H ew o r k Is na
Í_----y.
a 9.25
She'sal___ ! _ __ _ !, Sheworksin a
.L- B.
9 11.35
I ' ma ! _ _ _ s O - _ _ _ _ _ _ i . t w o r kj n
a5__p.
ro 12.50
s h € 3 a I _ _ - - - - - ! - - ! . s h ew o s i n
ab___L
It ritttnttresaps.
}|akequestionsforth€ 5 e answers.
at what when! itb whatt exclse I l.!-ltq.re.dp.!!p.q
!i.u,e?
Dublin.
I Flr.{"í'{ me..- .....''''''..timeis it?
A .....-.-'''''...
' thétime?
B .____..........halfpasttwo. ICTChemicals.
''..the néXttlain to Brussels?
...--''.......-.
Thenexttrainis .._...........threeo'clock. Inthe headoffice,in Dublin.
4 __.. ..........__....
_.........___.... ?
................._................
|'ma sa|esmanageÍ.
!t rittintt'esaps. !
Makesevensentences.

hav€ buy sell make own comefÍom 5.30pm

bÍeakfast
7 .15afi
1 south|andcompanies s4/ productsfoÍ I finish
theoffice. 9.00am
She stan
350millioncustomers theirproducts 1 2 . 1 5p m
ne have up
eachyear. a bÍeak
7.00am
lamesandRossMilbuÍn theSouthland 11.00am
dinneÍ
Group. 8-00am
lamesandRossMilbuín theUsA.
5 They 32 factories. I t !,tt !!' n( zOO nb,.
6 They productsin theiÍ
48 djfferent 2 5!c lt,t l,,*úli# qÍZl5,t,t'
factoíies. 1
writethenumbers
a5woÍds'
!
7 735 5

2 400 6
7
3 ó'900
4 35,000 Make negativesentences.
5 7.5 1 [4y companyhas a cafeteÍia'
6 2,000,000 Mu lnnun J,,,'yit hal t,t L,thÍl"t'
7 8.2 billion 2 Alan is in ihe office.
8 50,000,000
3 | havethe phonenumber.
formoftheveÍb.
Writethecorrect
!
1 DavidThomas .hr,i a smallcompany. 4 sharon works in the ivlelbouÍne
ofi]ce

2 They píoductsfoÍthe home.(tose/' Wesell(hepíoduct.

3l fiomsuppliersin Getmany. (tobuy)
two factoriesin F'ance.(tohave) l'man engineer,
5 saÍahTaylol Chicago.(to cone

ó The factories mobilephones.

(to nake)

fittin thesals in theque.tions

withdo or does. ! rittin
t t r sea o s .
!
1 wheíe lí'l1\ EvaBianchilive? stand
Shelivesin Rome.
2 JamesBernard own50%of orion?
Yes.he owns50olo, 1 How do you .rpl,// 'information'?
3 Where GoÍanTatitcomeíÍom? 2 A Whatdoes this ?
He comesfromCroatia. B ldon't
southland fá(toÍie5ínake
office A I think'82B'means'business'to-business'.
products? B Are you ?
Yes,theynake officepíoducts. A What does IJPS fot?
yousellproducts on thelnternet? B lJnitedParcelService.
Yes,we seIlploductson the InteÍnet. A Do you this emailin English?
B Yes,
 Grammar practice
andvocabulary

Putthe wordsin order Makesentences. rilt in gapsin ttrecomputeÍ

expÍessions.
!
I you/ could/ that/ say/ again?
.lnj 4!l' 5n tl!']t nnú;]] software(x2) print save copy files
music
2 speu/ you/ that/ could?

I could/ slowly/ more/ speak/ you?

_ . ,,,n,,,-,
lomouter(
/ your/ you/ could/ please/ name?
repeat
\ d"aLrre"tl
me/ Write "
/ the/ you?
/ could/ for/ numbeÍ

E
Fill in thegaPsin th€ € m ai|. F"-"1"";l<
dear manageí message Ml regards
s€ n d thank Putth€ wordsin order.Mak€ sentences.
1 b u y /p r o d u c t s / w h lel rlcc a n l t h e ?
o9Q
Wlttl:t.t:r.tl1t!!,,/t!r.!ttt\t!!!:t:?
TorNickPlanter 2 CDs/ / how/ the/ can/ copy?
Plantet
3 the / can't/ read/ l/ flle
J you foryour4
Couldyou 5 Yourtelephone youl/ have/ emai|/ can/ addÍess
/ |?
number?
website/ this/ yoJ / down|oad
Best 6 5 / can.(/ fÍom/
mlsic.
Ed Fisher
HumanResources7 Internet
/ on / buy/ can/ books/ where/ we
/the?

! rittinttr"s"pr.
my ! youl his of hel our theiÍ
Fillin themissinglettersto complete the
sentence5.
1 lohn and Ritaare in tlEi!. office.
2 MÍEvansis thesalesmanager. Thisis 1 Y o uc a nu s eo u r l 4 I m _ _ _ _ e t o s e n d
a message.
. pnonenLrmDer,
........
I havel,'lsWadel emailaddress,but I don't 2 Youcanusethehotelp e _ _ _ _I
have fax numbeí to makecopies,
.''''''''',.
We makethe pÍoducts at ' ''''''', factory 3 Wecan'tplugin thelaptopbecause thereare
nop___-tI ___s.
4 EachcomputeÍ jn the roomhasa p - - - - !.
5 I havea mobilephone. number
....... is
0589198273801. 5 Canyoubookam ___g-l ! 0F o r
6 a Do you havea fax? tomorrow at 10 am?
B YES. ó | candrawa diagram on theÍ- - p e !.
a What's.... fax number?
What'sthenumber .........
the Paris
office7
What!]án. emai|address?
 Fill |nthégaPsw|ththe @|.ecl Ío''m
o| theÍelsloÍe. makesentencesur|ngimpeÍatives.
@
1 ? ...'.....!;.!Itt:rt.'''''...
a drinksmachineh€ Í e?
2 í|8ht pastthelifr to theendofthe.oíridor
{ ''...''''....'''..'''' a photocopi€ rin th€ ofice.
left throughthedoors

L{l'
3 t .......... .........,.. two messaSes for you.
4 a fax machine
, .................................... here. n,," leli.
5 ? two powersocketsin
................_......
the room?
6? a phonelcan use?
.... .......................

[F'
7/ .......... 20 stor€ s In thi5country
''''''''..'''''..''''
art . . lwo manageGat
the hctory
Makesentences.
!
1 l/ need/ use/ photocopier.
I t,.1,ttn rcr n lh.'ttro i r
2 -she/ ne€ d / phone/ the officé.
J-,!L,tl.--ü l
3 l/ need/ newcomputer
. )-l
-TI ,T,-T.,P
4 he / need/ mobilephon€ .
_4
5 they/ need/ meet/ the custom€ r
---l I I
E w.|tethe ordlnatnümbels.s woÍd..
1 Hls office íson the ''''.!,li!l...--6tn\ noot.
2 Thel|ft|s at the.'''.'..'''. ' (10ú)noor.
3 Re(eptionls on the . ... .....(tst)noor.
4 Thezantekomc€ s areon the ...'''''''-'''''''...-.
Q2hd) and
_.......__........._..
o8tl') flooÍs.
5 Thele3a verygoodv|ewfÍom
myofficeon the E
Hom.s.flll Inth. mlssingl.tters.
Q3rd) Í|oo|'
^-.''......'''''. 1 l f l v ei n a t w o - r o o amD , r / t r , t . r l .
6 Theleare m€ e ting roomson the ''' '''.'.'' (7t') 2 His b - _ _ e ls in the cltycentre.
f,ooÍ.
3 We haveTvs in th€ l - - -- _ ! and in ine
! rlttInttt"saps. -L----g room.
T h ep l o p e Í|ysb | 8|. t h a sf i V eb - - - - - - !
turn where! on over through wherc a n dt w o h _ _ b _ _ _ _ 9 .
end excuse past pl€ a se There!a swimming poollnthe g____!.
me,
...Err:rst-... writetneopposIt€ softheadiectives.
@
B Yes? hot
.. ........
......the lift,please?
B Thelift?lt! ... ........ there,just nice
the staiís.
cheap
2 ^ '' .'''''..arethe toil€ t s, '''''.. ' ? high
B Go to the . ..........ofthe coÍidorand
li8Í|t.
small
..---,.......the doors?
B Yes,and it'sthe seconddoor ......... your
left.
 practice
Grammarandvocabutary

Makesentenc€ 5 .Usey€ Í y oíquiteanilthe Mak€ sentences.lJsethe presentContinuou5.

adiectives.
1 he / have/ coífeeat the monent '
1 Thehousehasninebedíooms
andthree Ht k havih!' ai;€ 't 'thr'!2!!2he'
lt ' ''''
bathrooms. (b/O)
2 she/ not/ work/ at hometoday.
Tltt.hc..u;t
t; vcry.bE,
2 The building has stx floots.(high)
3 you/ leave/ now?
3 My apartment hasone bedroomand a living
|ooÍn'(snall) 4 where/ you/ go ?

5 | / not/ read/ the repoítnow.

4 i\4ykitchenis 40 n2, (large)

6 what/you/do?
5 fhe cofiidot is 7 n. (long)

7 he/ have/ lunchat themoment

?

8 they/ not/ have/ a meetin8this moínin€ .

! rittintnegaps.
Undertin€ the coíl€ c t formof th€ veíbs.
E
conferenaetrips meetings fairs 7 | lole swin/Sljnnjng. I go every mohing.
presentations
2 | like wdtch/wotching football,but I can't
play/pldyingverywell.
l Do yougo on business ái's ?
3 | hate run/runninq.| fittch ptefetcycle/cycling.
2 | sometimes go to trad€
4 What do you |ikedo/doingin youÍspaíe
3 | usuallyhave in my officé. time?
4 | sometimes give ....................
to laryegroups.
5 | can,t'ky'skiinqvéryWe|l.|t'sVérydimcult'
5 | 8o to our company......................
everyyear.
6 | don'tlikeploy/playlng chess.lt'sboring.
Addthe wordsin bíacketsto th€ sentences.
7 | getlp at ó.30, (usually) tlll in thégepswithcotrectÍoÍm oÍgo,ployoÍtlo,
l.!n!!!!!!!.1!f
t..tq!.1!t6.."1p."................ 1 | ......-t2.. runnins.
2 | take work home. fneyerJ 2 0o you ..... .._football?
3 He - .. weighttraining,
3 I don'tsend faxes.(often) 4 She ...._ .....aerobicsafterwork.
5 | ...... cyclingin the morning.
4 Do you go to tradefuisl (sonetines)
the guitarin a band.
6 He ................
7 They.. ____fishing.
5 | havelunchat home.(oiwoys)

6 | go to meetings.
fo lot of)

7 | don't go to confeÍences
(o /o'

till in th€ mi55inglettetsto make.pr€ s ent time'

1 What are you doin8 aÍlhe \ !,!1 r !! B

2 Wete working in the officen
3 Are they havingthe € o nference ! - week?
4 I'mworkingat home! ___.
 These are your arÍangem€ n ts foÍnext week.
oescribewhatyou are doing.
wíit€ th€ datesas words.
Mon I
| $.05 M,,u th hath l tI'. ha'th L,ÍM', F, 1.ó E,d.kIu.l L]r7o8- t.zT
2 74.07. ... .. ... t\4L.t,nt ?.3O H6.s Btu^dl.
3 03.12
Íues2
4 05.11
T f6;4 > cÓl%4L t,oo'
5 01.04 ........1 D;.aL. a;1'Á TÓ.'Í dt ,rtú
6 22.01 ... ...................1
weó3
Fill in thegapswith/rt,o', oÍot.
t I can makeit ....rn.... the frfteenth.
2 Canwe meet thebeSlnning of the
Thu4
month? -Úd.
tT F/6.l<Íu/t 1.3o
3 I'mgoingto the Torontoofficethe lastweek
March. r'9 ,ó^L LH2T1 - € , 3€

4 our n€ x t m€ e tingis ''''' theendofAplil. Fri 5

5 Vlckiecansee you ........ Thursday. Givz P.LsL.tdtir4 - 2.37

6 whatabouta meetin8 ' th€ nineteenth? Fj !, e/, |'.1.;4u O,t^ Í'l)

7 | canphoneyou ........ theafternoon. Sat6

8 ThepÍesentation i5 .. ' thleeo'clock.

! rittInttt"eaps. Sun7

büsv meet free make fine about

1 Whencanwe .....r,r.,.,1....
? t trt!M!'!'!l!ry!'L,t!!!!!!t,
l'"' Jluu,t.1.,.f',',/,fu t

Whenareyou ......................
?
what the fifthof june?
it on thetenthoíAp l'
4 Yes,I can'''''''''.'''''''''.''
5 No,I'm on the thirtieth.
ó Teno'clock?Yes,thatl ..... ..........

! rittinttresaps.
dí|vlng alÍ|vinB chan8in8 fly|ng
comlng stayang

A where aíeyou ,,Í!r1"|ti!'!,''

in Aviínon?
B At the hotellbis.
A AÍeyou ' to Barc€ l ona?
Yes, with Lufthansa. Buyinga trainticket.Fittin thegaps.
B
A Whenareyou ......................
in London? t asil!l|t'''.''' ol a retumtick€ t ?
B At 20.30. 2 | don'tknowthe timesof trains.Do you have
A Whenarc you '''''''''''.'.''''''''
backfÍomzu ch' at ?
B On ivlonday evenang. 3 Whattimedoesthetraina.............. in London?
to Bolognathis time.ltl only
I'm...................... a seat,please?
4 Can I r...................
two hoursby car. 5 A firstor secoídc.'''..'''''''''''''
' ticket?
A Areyou flyin8diíectto Hon8Kon8? 6 Howmuchis th€ f' ...' fromLondon
B No, I'm..... ... in Amsterdam. to Paíis?
 andvocabularypractice
GrammaÍ

comp|ete thequestions to metchIh€ answers. a at the newofÍice.

! b aboutworkoverlunch,
1 ^ ||hü:.. Wouldyou liketo 8o?
c the newprojectat the ples€ n tation.
B I'dliketo go to Milan.
d pricesat the meeting
2 A do you wantto pay?
.........._
€ to seethe newproduction line'
B I wantto pay by creditcard.
3 A ''' you likea sin8leoÍa leturn? Makesentences in thepagtsimple.
B ld likea single,please. 1 he / pÍesent / salesrepoÍt / last Friday.
4 A .... do you wantto comeback? *th ,' ,,7utt .laa!.Ftil*y1.
t h' 1r.^t'Ltl^d.Ihr.
B I wantto comebackon l\'londay. 2 we / not discuss/ pÍices/ y€ s terday.
you liketo booka seat now?
a ..................._
B Yes,ld liketo booka seatnow 3 she/ phoneGavin/ lastweek?
A you wantto travelsecondclass?
.......
4 they/ emailyou/ yesterday
?
B No, I wantto travelfirstclass,please.
5 | / phoneAlan/ lastlMonday
.

6 she/ talk to sally/ yestérday

.
titt in ttt"gap. *ilh wos,wosn't,were ot weren't.
!
1 A WheÍe..í171l'.. you yesteÍday? Matchth€ paiísto make5€ n tences.wr|tea-i
B We ...................
in a meeting. in the boxes.
2 A you at the conference
.......... in Parislast r @ Lastyear
month?
B Yes,| .. in Paris. 2 ! We travelledby ferryfrom
3 A ' . ]uliaat the tlade fairlastyeaÍ? 3 ! We travelledaroundby
B No,she .................there. I ! we stayed
4 A ... ... theyat the presentation
yesterday? 5 ! our accommodation
B No,they ................ there.They..............
... e ! Wewentsightseeing
o na t r i p .
z ! Everyafternoon
we
! rittintnesaps. 8 ! Íhenightlifewas
y€ s terday weeks a8o moÍning last 9 ! Therewer€ lots of good
night
WasneaÍthe beach.
He was in NeWYoÍkten days''''''',, discosandÍestaulants.
Todayis lMondayso, ..................
wasSunday. everymorninS.
I wasin Australia
. month. we wentto Spainon holidat
Thetradefairwasthree ago, relaxedby th€ pool'
They weíein the officethis at a smallhotel.
Therewasa problemat the factorylast cat.
verygood.
Matchth€ pai15tomake5€ n tences.Writea-e in P|ymouth to santandeí
the boxes.
r ! shepresented
z ! we aidn'ttatk
3 ! Theydiscussed
+ ! tvisited
thefactory
5 ! we didn'ttook
 write th€ pastsimplefoímofth€ verbs. till in the gapswiththe past5imPtefoímof the
! We llep back lasr nisht. lttv) irregulaíverb5.
this CD on my holiday.(buy)
2 | ...................... t | ' ,Í?'((:'' to RobertoyesteÍday. (speol,)
.......homelast Friday.(.ofte.)
3 I . ....... 2 | ..---.. . ]ohnaboutth€ meetin8'(Íe1,
4 We a ferryto the island.ftoke) 3 Scott ...--.....- me a copyofthe schedute
at the lastmeeting,(g/ve,
5 we '' a weekin Fían.elastyeaí
(hove) 4 sarahphoned.sh€ ..''''''',,,''''''''. she needsto
6 They ...... ... on |ÍiAy5th' 1eove) speakto you.(soy.)
7 We .....-'-',''...''''''.
at a 8ood r€ s taulantlast 5 | '' c|aireat the confeíence last
night.(edr, week.(see,
I Tom .... . to Chinalastyear.(9o) 6 We Sam! presentation was very
int€ r € s tin8. Gh,'k)
9 | a .offeeat the airpoít'(d'.n/d
7 He '''..'''''','......'''
my reportafterthe m€ e tin8.
10 Theticket ........... .....e395,(cost) (rcod)
11 We .... . lots of interesting things.
(seel
8 We .. ...a p|anning méeting lást
Ftiday(hove)
12 We ..._ .... . fromLondonto Barcelona. 9 Tom
(d ve) ... . mean emailthismornlng.
(send)
10 | a leporton the píoiectlast
month. (t"r'te)
F|ltInth€ 8apsin the ie lephone .o nversat|on.
m"t.hth" do.u'entsto theIrd€ f |nItIons.
! A could Il ,'l'.*J&'''' to Nathali€ ,pl€ a se?
barchart a the recordof a meeting z
B Who's .... , please?
schedule b the planfora meeting A 3.......... 's
. .... lessicaKeen.
aEenoa B lust a 4....................
. , please.Wouldyou like
c a circleshowingdata
to5 ?
pie chart d informatlon
in columns Yes,pléas€ .
mtnute5 e the timetablefor solry |'mó'''.. she! notin hel omce'
a project OK,I'll(allher7 . later.

! r|ttintt'"s"o. *iththecorr.(tobi€ . t pÍonouns. MakeofÍers anddec|s|ons Using,'ll.

me you hlm her lt us them I send/ you/ infomation ,
/'ll stul uou tht nlÍirnftiou.
1 | don'thavethe agenda.Couldyou send 2 8iv€ / Tom/ messa8e.
....to me?
........1.
2 There'sa messa8€ for ''''''' . can yo- 3 phone/ you/ later.
phoneTrevorbefore3 pm?
luliawantsto see yourreport.can you send 4 ask/ manager
/ about/ order.
......a copy?
. .......
I'msendingfourattachments. I hopeyou can
open ............... . 5 email/ Tina/ this moíning.
lllr lohnsonphoned.Canyou contact
. .. today,please? 6 call/ back/ aft€ r / meetin8.
We don'thav€ the newschedule. can you
€ m ail it to -'''',.... ?
couldyou s€ n d the minut€ s for
the last meeting? | don'thavea copy.
 Grammar practice
andvocabulary

sense(s)oÍnonsense
( )?wí|t€ s or t{inthé l/lakaaomparlsoÍs,
box€s.
1 planesÁíains
(+fos'
t |s it warmtheíe?- Yes,it! fr€ e zins. E P''Iona ac..fnsÍu.than.ka h s.....
aislFo|ds(- econon lcdU
Feí|
2 lfs hot and sunnyhere. ! F.*rmkan.lcss.eanorukplltnu.F.pr'h,...........
3 lfs windyand ctoudyin the offce this
dÍivinglíyin9G dongercus)
mornlng. !
It3freezlngthis molning.lt'smlnus
ten deSrees. ! planes(+sofe)
4 modeíniets/older
Íheweathefsm|serable here.|tl fog8y
and.old, ! 5 AÍbLls3a0Boelng 747 (+big)
A What3the Weathér likethere?
B There'sa thunderstorm. ! 6 p|anes/high.5peed
trains (- íeliable)
clrc[ethe.oÍr.cttense.
r lt . .....everydáy last month|n Moscol^' ''ak€ sup.rtatlves.
a is snowlng@snowed c snows E
1 flylng/ safewayto tnvel .
It ofren.. .. in Aprll.
a íains b rained c is lalnln8 Efuig. is.Íl
t' x fu;I.tv'tE'ta'Ír'
an L''''..''
2 a h|gh.sp€ e dtla|n/ conv€ n lentwayto tEvel .
Thesun ..--........... now
a shone b shine c is shinint
3 what/ goodway/ getto the airport?
We ----...........
a thunde6torm lastni8ht.
a have b had c arc having
4 which/ expenslve
airllne?
It ...............
two daysa8o.
a is fogty b was foggy
5 a low-costalrllne/ cheapoption.
It .....''''''''..
at the momént.
e is wlndy b waswindy

! rlttInttresans.
sur€ right agree th|nk true prefer

E wrlterhe
opposites. 1 A A ti.ket on the Euíostálcosts20oeulos.
small bad safe néar old cheap B Yes,yo!\e .. ii11t......
difficult hlgh 2 A I thinktralnsarethe mostconvén|ent way
to tíavel'
1 expens|ve''''ú.?'/..'' B Oh, | .... .......
to drive.
2 3 Á Flyin8is the bestoption.
laÍge B Yes | ....__.__ .
4 oan8eíou5 | . ........ drlvlngis the mostdan8erous way
€ a sy to getftomA to B.
6 mooetn A Thelear€ no h|gh.speéd trainsin En8land.
7 far B Oh,I'mnot so .................._...
. Whataboutthe
I gooo Intercity?
6 A on shortioumeystheTGVis fastér than
Rying.
B Yes,that! ....
p rittinthesar intheconveÍsation
at check.in.
gat€ aisle luggage briefcas€ Putthewordsin oíde(Makesentences.
boaÍding delay€ d hand time !
passpoít caíd suitcase 1 agenda / shall/the/ this/ we/ afternoon /
discuss ?
stewardess Hello, can I see youl ticket and yoL]Í 5 Iu[Ittt ii": cuss.tItc.rEtL tr!t t lt* tfit n tu?
I rr,r.r'Lt
r/l . olease? 2 him/ | / the/ an/ email/send/ shall/about
Yes,herel my ticketand I havean / price/ new/ list?
identity'z ls thatOK?
Stewardess That'sfine,no problem.wouldyou 3 meeting
/ shall/where/ have/ we/ the?
likean '- oÍa Window seat?
Pa5sengef A windowseat,please.ls the flighton 4 a8ain/ let'g/ on / FÍiday
/ afteÍnoon
/ talk

stéwarde5ssotry no. |,mafÍaidit's5 shall/when/ visit/ the/ we/ factory

?
about40 minutes. Doyouhaveany
6...............
to
.... in?
check co lby /|o ll'rcinlÍhellet's/ conference.
Onlyone 7
Stewardess Anddo youhaveany3
luggage? ! rittinttt"s"1..
Passenger 0nlymyt......................
. first after ursent next finally then
st€ w a|des5 Yes,that'sfine.OX, here'syour
1o............
...... pass. 't let's have a coffeeand 2
Ftrl
Passenger Thankyou. thatwe candiscuss work.LetStalkaboutthe
st€ w atdess Boalding stafts in 30 minutes' newofficeplan,that'sthemostt..................... job,
42 B. and 4',,,, ''''''',',,
'''' we can discu9sthe neW ofÍjce
PassenteÍoK, thankyou. furniture. Thet thingto do is to
stewaÍde5sYou'rewelcome.
Iookat suppliers andpíices foíthefulnitule.
ó' ''''''''''.
''''''', we need to alÍangea meeting with
Fill in the gapswithsome,onyot no- the supplierswe choose.'
1 | have'^r4l'í:'' - here! ny
identification Makesentenceswith golngto.
passpoÍt' !
1 where/ they / meet ?
2 I'msony therearen't aisleseatsleft. M\ll jx] ll,úr.n,'i]'lh' Iuil ?
3 I have hand luggage- a briefcase 2 What/ she / presént/ at the confelence?
No, I have luggage.
5 There aren't shopsafterthe security r he / fly/ to lvloscow
/ on Frjday.
check.
Thereare ,....''''',,...'''
shopsand a caféovel / at thehotel.
4 we/ havedinner
there.
otheÍidentification
|'msoíy' I have'''''''..'''''''...'' 5 you/ woÍk/ late/ toni8ht
?
with me.
Yes,there's.. information aboutflights 6 | / not book/ the tickets/ on the lnternet
on the scteenoverthere.
 Grammar practice
andvocabulary

rill in th€ m|ss|nglétters

to complété the
sent€ n ces.
1 Whatareyourp la! 4 éfor nextw€ e k? Fill in lhe gapsso thatthe secondsent€ n c. in
2 What'syourrnaina _ _ ? ea.hpaiÍhasa s|mIlaÍ m€ a ningtoth€ Rrst.
3 ouí9 - i- - - is to mak€ th€ website loss quartel |ncreased pÍofit improved
easieíto use. costs
4 Ourl_ _ _ _l dateis theendof theyear.
5 Ourg _ _ _ is to finishthe proiectin two We€ a med a lot of money.
monthS. We nl.adea biA ..pt!2/it
Íl|ak€sentenceswiththe correctíoÍmof Hereare fi8uíesfor the lastthreemonths.
hovegot. HeÍeale ff8uresfor the last ''''''...
''''''.' .
1 Do you havethe bill? Wespentless money.
qat Íll biIl?
Í1rtvr''ut,'u We cut
2 We havea ÍeseNation fol two n|8hts. salesgrcWby looÁ.
sal€ s .....'''' ' by 1o%.
3 Mr so8a doesn'thavea m|n|baÍ
in his room. We lost moneylastyear.
Iastyeóí
we madea '''''',,....'''',.....
4 Theydon'thavetheiíkeys'
our bus|ness8ot b€ t ter.
Ourbusiness .
.....................-
hasa messa8eforyou.
5 Thereceptlonlst
chante the s€ n ten.es. |Jseadv€ Í bs'
ó | don,thavevourextensionnumbel. 1 Thetraini5 slow.
Thetraini5 t6ve||in8 '.!á'rú

! rntrnttresans. It wasa quickmeeting.

Themeetingwent..............
signature double room exhas bill We hada goodhollday.
wake servlce check uD In minlbar our holldaywent . ...
It'shardwork.
Two people need a ir!lt/.,. rcomat ahotel. Weleworklng ....................
2 Whenyou ariv€ at a hotelyou '''',,,''''''',,,,. It wasa bad project.
Theprotectwent
Youwriteyour ......... . on a cheque. she! a Ía5two*el.
4 Thehotelglvesyou a . whenyou she woÍks
leave.
|fyouwanta méa| in youlÍoom, phone Matchth. pa|Ísofsentencesw|ths|mll6r
meanin8s.wÍ|tea-€ |Íthe box€ s .
Youask for a call,if you r ! A lot of companies
sell the same
needto Bet up early. produatsas us.
Phon€ callsalen'tincludedin the pÍiceof a 2 ! Lot5of peoplewantto buythis.
hoteIroom.Theyaíe'''.'''''''',...''''''
'
: ! Youcan buythis producta bit cheaper.
There3a in youÍÍoom,lf you want
a drink. 4 ! We havea largestockof products.
5 ! We providethésames€ N íce as them.
a Youcan geta smalldiscount.
b We hav€ lots of 8ood5in our warehouse.
c We hav€ lots of Competitors.
d We competewiththem.
e There!a blg demandfor it.
 |l|.k. qÚ.í|oE Ü|t|t,'r,.i oÍ,r'd''.
t how/ products/ arc on sale?
Hop fiery?nlAás dE o,, s,l.?

2 aÍE/ stoÍes/ mak|nta proít?

3 how/ prollt/ dld you make?

4 wasthere/ demand
/ forsnacksanddrlnks?

/ d|dyou!€t ?
5 how/ d|scount

thlsproduct
6 à / supplleE/ sell|ng ?

! m tnttrcrrrr.
pln .handnt ofr Credlt ré.e|pt
salé 5|26 on

1 Theyrehav|nEa ....Ád1.........
. Eveíyth|n8|s
halfprlce.
2 Theyrehalfprlce.Thè! 50%
3 Thé-'.*.... rooíls|ustovértherc.
4 lfs loo snall. 0o you havell ln a blgger

^ can I payby -.--- CaÍd'please?

B Yes'of cours9.can youputln youÍ
please?
nurnber,
...-.....-.....
A ls lt the rlghtslze?
B I donrtknow.I'lltrylt ,.....-.........._.
.
I'llputyour.-......*......
Inthebag.
F|lt|nth. ttpE w|th.á,'' thot,th.'. o. tho'a.
1 CalJ.I try on -!he'- 9hoe5overthè?
2 HowÍIu.his *...._- T.sh|Ít ln theshop
wlndow?
t A Doyou llke --..-....._ shlrt?
8 \ts' |t looksg!€at on you
ó Mmm|''...-'''.....-''.
sandw|.hes arede||c|ous|
5 Excuse me.Arc ...............-....
ieansoverthereIn
thesale?
6 A lle &t _......_.....llttlepresentfor you.
Hereyouare.HappyblÉhdayt
B Oh,thankl
Grammar
reference
BE: PRESEI{TSIMPLE
! suoyrcr
rnorour,rs
. Theverbbe is irregular.
sln$|taÍ
Positave llyo\rhelshe(to tolk about people)
long forn it (to tolk about things and oninols)
lam fm Pluról
welyou(totolk oboutpeople)
he ts he's they (to talk obout people, oninols
and things)
shet5 Snes
it is at's . We use ptonounsto teplacenouns,
tohn is in the o[fce. ) H. is in the omce.
theyaíe they'Íe sallyond l oíein London' , we oíein
N€ g atives
long form Donond Fergol are at the sales
, Íhey ore at the soles
conÍe|ence.
I am not Imnot
youarenot you aren't/ youtenot
he í5not he isn't/ he3not . Thepronoun/ alwayshasa capitall€ t ter.
sheasnot she isn't/ she'snot Ton and I are ftom Boston.
it is not it isn't/ it's not . andplural,
fou is singular
we aren't/ we?enot loe, ore wu ríon New Yo*?
theyarenot theyaren't/ they'renot Ann ond Nick,aÍewu Fom New Yo|k?
Questions Shortanswers
nega!ve ! ornrmmrrclr'rrlr
. Theíeis onlyone gendeífot nounsin
Yes,I am. No,I'mnot. English,so thereis onlyone definite
(onefoftn)
anicle:the.
He is in lhe Londonoffice,
St. PeteRburgis in the nofthof Russia.
Ishé'..? Yes,he is. No,he isn't/
he'snot, . we usetheWithsingular andpluÍa|
nouns'
l s s h e . .?. Yes,she is. No,she isn't/ wherc's the office?
5h€ ' 5 not. Whereorc the offrces?
ls it ...? Yes,it is. No,it isn't/
its not. . We usethe whenwe aretalkingabouta
particularthing.
No,we aíen't/
Close the door
Are they...? Yes'theyaÍe. No,theyaÍen't
/
they?en0t. ! Norrnrt lnrrcLElzAIA
Theleale two indefiniteaÍticles:
o and on.
We usethe shortformin conversations, w€ useo or o|' witha singularnoun.
Be hastwo
negativeshortforms.Theyare bothcommor We usea befoíeconsonants:
o coffee,o conpany, a tea
We use on befoÍe the vowelsounds:
dn opplejuice, on iced tea, on emoil, an
oÍfce,on unbrella
 . Somewordsbeginwithu, but it is not a vowel Ther€ ar€ someirregulaí
p|wa|s(nan ) men,
sound:o university. wonan ) women,child ) children).
H is a consonant, bL]tsomewoÍdsbeginWith
a silentt; Wh€ n therearetwo words,onlythe second
o l,otel(consonant) wold endsin .5 in théplural.
on hour (silenl h) phonenumber>phonenunbe5 (NOIBhoaea

! rossessvr
mlrcrvrs
Useth€ s e adiectives
to ta|kaboutpossessions' ! eursnorwonos
. Weusethesequestionwoídsto ask aboul:
Sin&tar places: Wheíe''.?
my/your/his/herlts things: Whot,,.?
time: When,,.?I Whottine ...?
PluÍ.l
our,o uí^h People: Who...?
eir
method/way:
How...7
Theformls thesamebeforea sin8ular
or píce:
pluratnoun. number: Howmany,,.?
What'shls mobilenunber? r€ a son: why.?
Whereore hls tickets?
wh.re arc you fíon? _ Diion.
We useál'tef foípeople.We useits forthin8s whdtl the oddíess?- lt's 52,King strcet.
andanimals. wh.nl / wh.t tlneb the Ílightto Beijing?-
Morje is the moíketingnanoger. Thisis heÍ At sevenÍÍfteen,
enail oddress. WhoS the TroiningManoger?- Matthet/r
FJKis o biq conpony, lts heod ofÍceis in Crowfotd.
Edinburgh, How do you spell youÍnane? - c.H.R.l.s.s.Y.

tt .rossrssrvr
Howmuchis o coÍÍee?.
snroor TWoeuros.
Howmanypeople wotk in your omce?- Níne
Usethe possessive! withpeopl€ ! names.
Whot'sSallybphonenunbei Why isn't)ennyhere?- She,sot the Milan
(NoT Whot3Í}€-p*eF€.r?dfié€É.{&i{á offrcethis week.
. Usethepossessive olwhenyoutalkabout (Whot's- Whatis, When,s- Whenis, Whdt
places. tine's - Whattine is, Who's- Whois)
What,sthe phone nunbeí or the Íactory? (Seealso questionswithmuch/nany,

i"
(NoÍwhat's 1he+é+e4'?heee-echbeI.) Grammar reference
34.)

PtURAI.S p rnrsrlrsrurlr
. We ug€ a p|ulalnounto talkabouttwo . we usethe pl€ s ent simp|eto ta|kabout
(ormore)personsor things. routines,r€ 8 ulal activiti€ s and thin85thatale
Íwohotdogs,please' generallytrue.
Thefoxes orc on your desk. Helen wotks in Monchester,

I
IL,",
zY hove ofÍice'in Íivecount es. I go to wo* by troin.

. Nounsendingin "ch,-sh,-xot .s Positiv€

sondwich) sandwiches
he/she/it
odclress, addresses N€ g ative
. + ,J/
Nounsendingin consonant Itou/we/theydon't work
country) countrles he/she/itdoesÍt work
compantt) conpanies
 Grammar
reference

Question5 Shortanswers @ nrrtmnvr

to givedirectjons,
We us€ th€ imperative
Do l/you/we/ Yes,l/you/we/they
do.
ordersand instructions.
theywork? No,l/you/we/they
don't.
Do€ s h€ / she/ Yes,he/sheltdoes. FoÍthe positiveit i5 the samea5 the
it work? No' he/shé/it
doesÍt Thenegativeformis:
infrnitive.
Oofr'a+ infinitive.
(don't- do not,doesn't= doesnot)
60 to the end of the corridor fuÍnleÍt/Íight.
Formostregularv€ r bs, add an 's to the oot,| use thot computeÍ- it isn,t wo*inq.
infinitiveto makethéthhd peísonsingular. In Englishpeoplemainlyusethe impeÍalive
Add -esto do,9o, and verbsendingin -clr, foídiíections.|tcanbe veryimpolite in oth€ r
-st, -s ot -x. situations.Forexample,it is muchmore
Forverbsendingin consonant +.y,change -/ politeto say 'Could I have a coffee,pleose?'
to -fus, lhan ,Giveme o coÍÍee, pleose,'

lnfinitlve hé/she/|t @ mlrcnvrs

live lrves Adjectlves go beforethe nountheydescribe
8o SOeS
(oíafreíthe veíbbe).
do does It's o new aomputer.
watch watche5 Íhis computeris n.w.
fax fax€ 5
supply supplles Adj€ c tiv€ s hav€ onlyone formforg|ngu|ar
study studles and pluíal.
It's a bl| house with d snoll goden,
tor companynam€ s w€ can usethe third Theyorc blg houses with snoll gaídens,
peísonsin8ulaíoÍth€ thhdpergonp|ural'
Metolin salusalls productsoll over the world. We usequileand velybefol€ an adj€ c tive to
describesomethingin moredetail.
w€ us€ do to makequest|ons ln the plesent
simp|e,but do is also an ordinaÍyverb. v€ r y bi8'
-
Whatdo you do? I'n an accountont. quitebig.
She doas iudo at an eveningclass. His officeis not verybig.
Nomallyw€ us€ the shortforms(ne8ative)
in qLrite small.
conversalton. verysma .
He d@sn't wo* in dn office.
W€ canalso us€ reollyandfoil', in this Way.
@) rnrars/nnr Thisneeting is r.olly inpoftant, (- very)
\l!e use theteis/oreto say if somethingexists It'sf.bly expensive,(- quite)
or howmanyexist.
therc's/ thereis + sinPrrlatnotln @ rnrrosrrors
Location:
Íh.íel d coípdík ot the roctory'(there,s-
thercís) . Usein and neorfor locationof a town/cit,.
k therc a cafeterio?- No, th.rc knt. Mddid is ln Spoin, ln the centte.
canton is neÚ Hong kong.
|iere ole + pluíalnoun
Íhercoft lve conputeR |h the omce. Time:
Aíetheft powe| socketsin the roon? - No, UseÍl'€ ...olwithdates:
thee orcn't. thetenthof iune
Thepastsjmpleof Íhereis/orcis there useon fora specifrc
dayor date:
was/weÍe. on sotu|doyl NewYeo!'sDoyl 15thMaích

'!og'
 @l couto
lJseir for a periodof time:
ln )une l the Íirstquafterl 2006
lJseot withclocktimesand partsof weeks
or months:
at ten o,.lock l the end oÍJunel the weekend
B|JÍ:in the niddle of Apil
Forpartsof the daywe say:
l n the n ornih9l ofteínoonlevening
BUT:ot night
@a,.
We usecar to ask permission
and make
r€ q uests.
. We usecouldto ask peÍmission and make
polltercquests.lt is morepolitethancor.
Peímissíon:
CouldI use your phone?
Requ€ s ts:
Couldyot!photocopythis,pleose?
. Thereis only one formof this verbfor all
pe6ons.In questionsthe formis:
Could+subiect+ infinitive
Colrldyou say that oqoin,please?
(NoI €rac-yeuse-sey+he+ag€i ?)

Permission:
B (ro)
NEED
CanI useyourphone? . We useneedin two different
ways,to talk
Requestsl aboutthin8swhichare necessaíy.
Conygu photocopythis,please? need+ to i infinitive
(Seealso aouidfor pemissionand requests, l needto rcad the report beÍorcthe meetinq.
crammar reference 15) neéd+ noun
He n.eds 20 copie' oÍthe report.
We also use.4n to talk aboutpossibilityand
ability.
Possibility: @ mvrnss
orrnreurrcv
(o/?er,
we useadverbsof ftequency
Youcon't buy it in the shops, but you can sonetines,never,etc.)WithveÍbsto say
orderit on the lnteinet. howoftenpeopledo things.
Abillty: geneÍally
Adverbsof frequency 8o beforcthe
He con spedk Chinese,but he con't write it. mainverb,but afreÍthe v€ Í b be.
Theleis onlyone formof this verbfoíal| l olwoF go to the soles conÍerence '
pel5onS. Wenevq glve presentdtions.
Positive:subiect+cdn+ infrnitive our proÍitsoft usuolly verygood.
l con open thisÍile' Wéalso used /ot/Íots to rneanoften.
N€ 8 at|Ve:subiect+.an't + infrnitive He ttuvelsabrcod a lot.
She cont useo computer.
PREsEÍ{T (foRTHEPREsE1{T)
co T|Í{Uol,s
Questions:Co, +subiect+infinitive . We us€ this t€ n s€ to describethingsthatarc
can we pay by credit cdíd? happening now/ at themoment.
shortansweÍs:YeslNo+s|Jbje.I+ canlEan't whete'sNick?- Hebhdvlng lunch at the
Yes,you conlNo, you aon't.
They|cvlsltlng our new Íoctorythis week
ln the negativethereis also longform
(cornor. Normally, lrn irorralngat hone todoy.
we usethe shortfom
(con,'. Thelongformis VeÍyformal. . ThefoÍmof th€ presentcontjnuous
is:
ye|b
We use You.or ...to mean'peoplein be + +.íng.
generar'.
Youcon book yout ticket online.
 Íeference
GrammaÍ

Posltlve PRESEilTCOilTIilUOUS: TUTURE

I'm ARRANGEÍltEl{Ts
he's/shev it's 8orn8. . Weusethepresent continuousto talkabout
youle/we're/thefre definitearran8ementsfoÍthefutur€ .
Shelp,E aralrgthenewproducton Fiddy.
Nagatlve
lln golngto Milonnextweek.
I'mnot working
(se€ GrammaÍ rcfeÍence18,fortheform.)
he/she/it isnt /'s not gorng,
@ woutouxrrc
aren't/ le not
Questlons We usewouldlike to to ask politequestlons.
Aml |t is mor€ politethanlva'f fo. Thene8at|ve
golng? ÍoÍnoÍwould is wouldn,t.
ls he/she/lt
arfurldvou llketo resetued seat?-
Yes,t wt ld. / No, I voaldnl.
5hortansweÍs Thepos|t|ve formis 'ÍouldÚke to + infinitive
positive We normallyusethe shottlofi ol would('d)
Yes,I am. wnenwe speaK.
Yes,he/sheit ls. ll llk to truvelsecondclass,please,
are. (. l wou|dlíketo)
negatlve
No,I'mnot. @ aemsrsturu
No,he/she/it lsn't/ 3 not. Posltlve
aren't / te not. l/le/5heltwas

|fthe |nfnit|veof the verbends|n .e, remov€

the -. beforeaddlnt ',n9, Negatlve
nokc , naklng Vh€/she/|twasn't
phone, phontng you/we/theyweren't
havc , havlrtg Questlons
Wlthsomeverbsyou doublethe last Wasíh€ l she/t ...?
consonant. Wereyou/we/they ...?
run , nrnning
shoítanswers
swln , swimming
positlve
trcvel ) truvelling
Yes,l/he/she/it
was.

@ crnuno
Yes,you/we/they were.
negotve
. We usea verb+ .lr9 (oran ordinarynoun) No,l/he/she/it
wasn't.
aftetveÉsof likeand dis|ike(forexample,
llke/love/hale/pteÍer/don,t n ind) No,yoÚw€ / they wer€ n 't.
I love swlnmlrrg.
He llkes trtwlllng but he doesn't like Wasn'tandweren'tarc shortformsfor wos
long flighE. not and werenot. \lle nonnallyuse the short
foms of th€ ne8at|ve |n conversat|on.
w|thbé,no auxiliaryverbis neededin the
pastsimpl€ :
Washe lote?
NoT glé#.''q€-k*e3
@ msrsrmrr
TheformfoÍthe pastsimpleis the samefor
a|l peÍsons.Mostlegularv€ r bs fol|owthe
samepaneín.
Positive:subiect+ infinitive+ .€ d
He tolked to Ben yesterdoy.
subiect+ didr't + infinitive
Negative:
Theydldn't dlscuss the report,
Question:o/d + sLrbiect + infinitive
old you tolk obout the tíip to china?
shon answeE: Yes/No+ qrbjectdid/didn't.
Yes,Idld./ No, Idldn't,
DECISIONS
MIL SPONTANEOUS
OFTERS
AND
. UseMli whenyou offeror quicklydecideto
do something:
Con I give you the number?- Yes,I'll writeit
Antonio'shavinglunch.- oK, I'lI call back
later.
Thephotocopierisn't wo*ing, - Riqht,ve'U
sendsoneoneto repokit,
. Theshonformof Mll is ' (l' = I will,
you'll - you wi , etc.)Alwaysuse the short
foÍmwh€ n youspeak,fol ofersand decisions'

Forverbsendingin 'e,justadd-d,to make

the positiveform.
@ comrmrrrvrs
Whenyou compaíe two thingsusethe
phone compalativeform+Íhon.
I phoned him, but he was in a meeting. Modeh plones ore blggarthon older ones.
receiva Businesscloss is morcexpenslvethan
WereceivedyourotdetlostMondoy, economycloss.

Forverbsendingin consonant +-y,chanSe Therearetwo different waysto makethe

-y lo -ied. positivecomparative formof regular
adjectives:
supply - adj€ c tiv€ + .€ r
Lostyeorwe supplledoll thehstoíes. - mole + adlective
study
Thefom youusedepends on thenumbeÍof
She studledGermanfor twoyeats. syllables ln theadjective.

@ oalrcrrnorouris Forone.syllable
consonant'
endingin a
adiectives
add 'eÍ:
. we use obiectpÍonouns whenwe don'twant
to íepeatthe namesof peopleor thin8s. snoll , smolle| cheop, cheapeí
objectpíonouns 8o afr€ r the mainverbor Íost, Íoste|
afreía pleposition. (someshortadj€ c tivesdoublethe fina|
I conspeokto Ms Jones.I'mseeinghet conso(\anlbig , bigget)
todoy.
Ifa one.syllab|e adjectivealreadyendsin .€ ,
Do you hovethe agenda?- Yes,I havelt, you justadd -r:
iin ond Rosaare here. l'm wo*ing with soÍ. ) sofe| nice ) nicef lorge , lorge|
them.
adj€ c tive endsin 'y' take
Ifa two.syl|abte
. In Englishthereis no differencebetween
awaythe and add -Er
-y
dilectobiectand indiÍectobjectpronoun5
busy, busler eosy, edsler
PeteLcouldyou sendme theschedule?
(indirectobject= to ne) adjectiveendsin a
lf a two-syllable
I sentlt lost week.(directobiect) consonant, use morc+ adiective:
He needs the frle. Can you send it to hlm? mooer,|, more mooeÍn
(indirectobtect) ÍoÍmol) morc Íormal
can you checkthefrqurcsond sendthemto Withlongadjectiv€ sof thleéor more
(directobject)
l(e1?y7 syllables,usenore { adiéctive:
expenslve, moíeexpenslve
e|onomical ) moft econotuicol
 GrammarÍeference

Therei5 onlyone ne8ativecomparative foÍm

less + ad;ective: @ sonrlmvyno
(seecountable/uncountable
noun5,Gíammar
Iess cheop less busy less modern
less expensive refeÍence
33J
TheÍeis no patternto irrcgularadiectives.
You . LJseory withulcountable or pluralnouns
hav€ to learnthe diffeÍent
foms of the in questions.
comparative. (SeeUnit10.1.) Do you have ony identifcation/luggage?
Are thereony shops/ windowseots?
@ surrnurrvrs Useonywithuncountable or pluralnounsin
Therearetwo different waysto makethe negatjVe sentenc€ s '
superlative formof regularadiectivesl
- tl,e. adjective+ .est I donl hove ony luggoge.
- the +moreless + adieclive I don'l hove orrybags.

As for the comparative, the formyou uge tJseson€ withuncountable or pluralnouns

depends on thenumbeloísyllabl€ sin the in posative
sentences.
adiective. l havesone identiÍcotion/luggage'
FoÍone.syllable adjectives
endin8in a Thereore sofie shops/suitcosestherc.
consonant, add-est: or pluralnounsto
lJseno withuncountable
small , the snollest chedp) the cheapest saythatyoudon'thavesomething.
Íast, the fost.st I hoveno luggoge,
(someshortadjectiv€ sdoub|ethe finaI I hoveno bogs,
consonant: b/9) b/99ésÍ)
lf a one-syllableadjectivealreadyendsin -e, 5UGGE5T|o1{5: 5líÁll l/wE...? LET'S'.
you iust add -st: . Weusestoll andlatt to mafesuggestions.
soÍe>the safest nice , the nicest TheilfoÍmis|
lorge ) the lorgest Sholl +lL^/e+ infinilive?
letS + infinitive
adjectiveendsin -y,take
lf a two.syllable
awaythe and add 'iest:
.y . UseshoÍ/ '..?wh€ n you offeÍto do
busy, the busLst eosy) the eoslest something or suSSestdoingsomething.
lf a two-syllable
adjective 0fier:
endsin a
consonant, use |ဠmost+ adjective: Sholl I do the photocopies?
modem, the most modern Suggestion:
Íornal >the nost formal sholl l wÍitethe Íeportnow?
WithlonSadjectives of thrceor more . lJseShol/rye...?whenyou wantto suggest
syllables,usethe rrost +adjectiv€ : doingsomething withsomeoneelse.
exp€ n siv€ ) the moí expensive Sholl ve meet next week?
economical ) the mo5teconomical ShoLwe tolk oboutthe design?
Theleis onlyonene8ative compaÍativeÍoímI . lJselef3 .... whenyou wantto sus8est
the ieost+adiective: doingsomething withsomeone else.
the leost cheop the leost busy Lets catch the ten o,clocktÍdin'
the leost modern the least expensive
Letl 90 to the Berlin trade loir
Thereis no patteÍn to jíe8ulaladiectives' aetb is the shortlormof lef !s, Alwaysuse
Youhaveto l€ a rn the diffeÍent
formsof the the shortform- th€ |onglormi5 L]ncommon'
(SeeUnit10.2.)
superlative.
@ rurune
wrx cortcro
We use9on9 to to talk aboutplansand
intentions.
ÍheÍoÍnis..be +goingto + infinitive.
 . we doÍftusehoye9ol withm€ a ls/drinks/
Positiv€
snacksoí shower/bath.
Im
I usuallyhave breokfostdt seven o'clock.
He's/Shevlt's going to startearly. (NoÍr#-a5a€ll|3ot+íca*F*-a{.éleyer
You're^ve,ré/th
ey}e e+le*.)
Negative
I'mnot l! rovrnas
ormrrHrn
Weuseadverbs of manner to desc be actions
He/She/lt
isn't going to startearly. (howpeopledo things).
She tolks veryqukkly,
Questlons He wod<shard.
(see Unit 12'1 Íorthe ÍormoÍregulorond
ls he/she/it goingto staíteaí|y? iftegularadveíbs')
Adverbsof mannerusuallycomeafter
theverb.
Shortanswers
positive It'slolling qulckly,
ne9attve
It increosedslowly.
Yes,I am, No,I'mnot.
Yes,he/she/it
is. No,he/sheltisn't.
couI{TABLE
AliDUÍicou]{TABLE
]{oUNs
Yes,you/we/theyare. No,you/we/theyaren't, . Mostnounsarecountable(theyhaveá pluÍal
formand you can countthem).
@ .nnvreor o conputet , two conputeR
|n Bitish Eníjshhoye90Íis a verycommon on emoil ) sone enails
vaíiantof the velb l'ov€ (whenit í€ f urs to
possession). |t is usedv€ r y ofrenwhenpeople Somenounsare uncountable (theydo not
sp€ a k. Usuallypeopleusethe shon foím- the hav€ a plura|
fom).
longformis uncommon. (soúe) infornotion/Iuggage/newicompetition
She! got a newjob. (NoT€'-rifé#r€{b')
We hlvadl 6ot timeto discussit now Usea singularv€ r b W|thuncountabl€nouns'
Hrvoyou tot calolíne's emailaddless? Therebsone lnfotndtlon obout Íliqhtson the
screen,
PosIt|v€ (Seealsosone/any/no, andquestlonswith
l've/You/Ve/We'Ve/rheyve 8ot a newaddíess. much/mony,Gíamma|íeference28 and 34J
H€ ' s/sh€ ' í|tl 8ot a newaddre55.
@ QursrtolswtÍH
h|UcH/A Y
Negatlve . We usetow nual, and howmory in questions
haven'tgot a newaddress.
l/You/We/they aboutquantityand numb€ Í .
hasn'tgot a newaddíess.
He/she/|t . We uie mL/ahwith uncountable
nounsto ask
Questlons aboutquantity.
Have|/you/we/th€got
y a newaddress? ls theremuchdemondÍoÍthis product?
got
Hashe/shelt a newaddress? . W€ also use'oW /'uch to ask aboutprice.
Shortanswers Hownuch is a honbuíqee - TwopoundsfÍy'
. We usemonywithcountablenounsto talk
Yes,l/you/we/they have. aboutnumber.
Yés'h€ / she/ithas. HowmotrycompetitoE do you hove?- About
negative fve or six for this norket,
No, l/you/we/they haven't. (se€ also countable and uncountab|e
nouns,
No,he/she/it hasn't. Grammar r€ f erence33.)
 G]amma]
refeÍence

@l rntslrus4rutrlrnosr
We usét'li/t'ese to tatkaboutthin8swhich
areV€ í y néalol in our hands.
ls thk your pen?
we use fhof/Í,ose to talk aboutthlngswhich
are not nearor whichwe pointat.
fhott ny car, over there
I those brdceletsin the shop window,
.like
IhislÚ,of refeíto s|ngula|nouns.The'elThose
referto pluÉlnouns.
We sometim€ s us€ ll''blthatto talk about
peoprc.
Who'sthot?
Mdftln, thls ls ny colleague,lenny.

IRREGUTARVERBS
Inflnlt|vé Pasts|mpté lnflnltlve Past slmple
be lealn learned/learnt
b€ c ome became leave left
b€ g ln began losé lost
break orcKe make made
bring brought meet met
build built pay pard
buy bouSht put put
catcn cáught read l€ a d /red/
choose chos€ ring ranS
come came run ran
cost cost say sat0
cut cut
do did sell sol0
dráW send sent
drink dlank srnS sang
drove slept
eat ate speák spoke
fall fell spend spent
feel felt stand stood
find found
fly take took
forget forgot teach
got telt t0ld
give Eave think thought
go throw
have nao understand understood
hear heard/h3:d/ wake
keep kept

write
Transcripts
A What'syournumber?
1 UPS 2 IBIM 3 AOL 4 RNXAuto 5 TDK 6 ZY B /Vlyphonenumber?
Systems 7 VW 8 GEc 9 ]FKcaÍgo 10 snack HQ
B O h s e v e n n i n e e i g h t. . .
7 A Five eight?
1 |'m BÍadcarÍington' |'Ínfromthe UsA. B No, nfie eight.
2 H€ l lo. |'mHansschwaÍtz.|'mfroÍnGeÍmany. A Ríght.
3 Hi.lan Grabowski, fromPoland.
4 I'mMariaGonzalesand l'm fromSpain. A Sorry?
5 I'mShenLin,fromChina.Niceto meetyou.
6 |'mNathalieLemaiíe'|'mfÍoÍn France. A Right.
7 Hi' |,mPedlo da silva. |'mflom BÍazil. B Threesevenfoursix.
8 Hello.|'mAlison smith,fíomthe |JK' A OK,So, oh sevennineejght,two fiveone,three

t0 A That'sright.
1 A coffeP,please.
ló
2 An orangejuice,please.
3 Could I havean iced tea, please? My phonenumbeí's
oh one s;Xone'ninethreeeight'
4 An applejuice,please.
5 lJm,,,a tea, please, B zeÍoone six one,nine threeeight,fout five two seven'
6 could I havea mineÉlwatel,please? That'sÍight'
And my mobjlenumbeIis oh doub|eseven,
nineone,doubleoh,threefouísix'
t! zeÍosevenseven'nine ore leío leío, lhÍeefouÍsix.'''
|oe Wou|dyou likea díink,claiÍe? And yourfaxnumber?
Claire Yes,please.could I havea tea? Um.'.|t,5oh one six on€ , ninethreenine,eightdoubLe
|oe Yes' lvlilk?su8aÍ?
Claire Withmilk,please.No sugar. B zelo one,six one,ninethreenine,eight,two twothÍee'
loe OK.AndAnne? Thatl right.
Anne CouldI havean orangejujce,please? OK.Thanks, R;chard.
|oe suÍe' No plobleÍn.

1l
zero,one,two, thíee,fouí,fiV€ , six, seven,eight,nine,ten 1 r dot caneat orangedashdesigndot com
2 seÍViceat c c 5 dot í I
t4 3 k dashsuzukiat eastdot j p
1 A Whatl yourtelephone number? 4 f undelscoÍe car|tonat net8atedot co dot u k
B zeÍotwo eightsix, one z€ r o four,fourninethíee' 5 píinceundeEcoÍeone at c n V dot d e
A zÉÍotwo eightsix' one zeÍofour,fourninethree? 6 smihovat u dashmaildot r u
I That!ri8ht. 18
2 A lMyphonenumber'stwo one two .,. e|even,twelve, thjneen, fouíteen,fifteen, sixteen,
B soÍry? seventeen,eighteen,ninete€ n , twenty,thiÍty'foíty'fifty'
A Twoone tvJo,
B Right.
A Six threeseven,foureightfive njne. t9
B So, two one two, sjx threeseven,foureightfive thirteen,thirty

A That\ Íight.
3 A so, yourphonenumbeÍ is oh onesix thÍee
two, m
sevenfive four,nine doublesix, l lhe founeenl|iíeel Íligh| |o FralkÍUr| l^ainis now
B Yes,
readyfor boaíding.'.
A OK.
2 The fourteentwentydepartuÍe, flightAÁ one one one
to Romeí5.'.
3 BrjtishAirways,flightzero zeíonine seven,depaÍting at
fourteenthiny.flveto LondonHeathíow is '.'
4 '.. flightto lvexicocjty,due to departat fourt€ e n foÍty.
eight,will nowdepanat 15.30...
 TranscriPts

' The fifteentwelved€ p artuÍeto ÍMadrid,frightnumbeÍ please.And a cheese

3 A Twotunasandwiches,
|B sev€ n six one thíeeis now Íeady'..
6 The fifreeneighteendepanureto TorontoPearson, B Anythingelse?
flightnumber AA... A No,thanks.
B Ol(.That! sevenpoundseighty.
21
31
1 nineam / nineo'clockin the molníng
2 midday/noon t A So, youle hereon business?
3 thíeepm / thÍeeo'clockin the afternoon B Yeah.I woÍkfoíá consultingcompany.
4 sevenpm / seveno'clockin the evening SantiaPartners.
5 elevenpm / eleveno'clockat night A And whatdo you do?
ó midni8ht B |'man accountaít.
7 one pm / one o'clockin the afteÍnoon A Ríght'
I five am / five o'clockin the morning clty.
B I Wolkat the officein íMexlco
company,Santia?
A OK. So is it an International
t2
2 B So, whatcompanydo you work for?
I a What! the time? A |Íexchemica|s.|'man Én8ineer'
B ltl quanerpast eleven. B oK. And wheledo you woÍk?
2 A Whattime is it? A |n a fáctoryjn Boston'
B |t'sten pást twe|Ve' B Right.And do you live in Boston?
A Yes' | |ivenearthe coast,not faÍfroín.'.
3 A Whót3 the time?
B |t! íiveto ei8ht. 34
4 A Whattimeis lt? fourhundrcd,ei8hthundledand fifty' sjxty.frV€thousand,
B |t'squarteÍto Íive. two hundíedand seventythousand' threepo.nttwo
million, six pointeightbillion
t A Excuseme.What'sthe time?
B lt! halfpastnine.
A tránk At lhis factorywe makestee|products.And at the
!|xty seventy el8hty ninety á hundred otheÍfactoryin íMunich, they makeprcductsfrom
al!mlnium.
23 Right.wheredoes youísteel comefÍom?
lan€
|n Brazil,a Big Mac is one dollarsixty-Íive. trank WhéÍe do we buy it?
A How muchjs a Big íMacin FÍanc€ ? tane Yeah.
B Twoeuros€ j 8hty.two' rlank FÍoma supp|ielheÍe,in HambuÍg.
A Big Mac is two dollaísseventy.ei8ht in lapan' tane Right'And does it comefÍomGemany7
ln Switzerland, a Big lvac is threedollatsfony_ei8ht. FÍank No' |t comesfíomchina.0uí supplierj5 an
A How muchis a Big Mac jn the uK? importeí
B In pounds? 0K.
A Yeah. tráík We buy abouttwo hundÍedand fifrytonnesa year
B Onepoundninety. so We?eonly a smallbuyer But ''' wÍthtwo
hundledand fiftytonnesoÍsteel,we maketwelve
2é thousandproducts.
tomato,sa|ad,chjps,beel chicken,hotdog'bulgeÍ'tuna, ,ane Ri8ht.so you maketwelv€ lhousandploducts
egg,cheese a yearat this factorywherc do you sell your
píoduds?
21
FÍank we sell fifteenpercentof themin Germany, and .
1 A could I havea burgeÍ, please? the otheÍeighty.fivepelcent.'. a||oveÍth€ world.
B Anythingelse? We havecustomeEin .,.twenty.twocountries
a lJm..,yes, and a tea, please. Huh,0K.
B That3foureurossixty.frve, please. In the UK,we sell a lot of equipmentto a company
A Foul.'. sixty.fiv€ . in ...
B Thanks.
2 A Two hotdogs'pl€ a se.
I Two?
A Yes,please.And two coffees.How muchis that?
B Um ...eightseventy.
A oK, eightdo||aÍs seventy.

| ",'
 3a 5 Heíein S\'\j:lleÍland'
pÉop|P staÍtWoÍkat .'. halÍpasl
t Wheredoes youl steel comefÍom? seven,eighto'clock.And we like to havea good
2 Wheredo we buy it? br€ a kfast befoíewe go to woÍk,so we get up, um.'.
Doesit comefroÍnGemany? qu|Íeeany'
l
WheÍe do yousellyouÍpíoducts? 6 |r |apan'a lot oÍmanageÍs |avedinnerin the evenirg'
thenthey go backto the officeand wolk until nine oÍ...
39 or ten o'clock.Or later,sometimes.
A Whattimedo youg€ t up in the morning?
B Quarterpast six.
u
I hav€ bíeakfastat half past seven. Neil HelloTina,it's Neil.
A Whattime do you staÍtwoÍk? Tina Hi,Neil.
B At nine o'clock. Néil Tina' havea question'
I havelunchat twelvethiíty'
s A Do you hav€ a breakin the aftemoon? Ne|l |t'saboutthe salesíepoít'I don't understandan
B Yes,we havea breakat thrceo'clock. abbÍeviation on pagesjx. t says .Weneedto invest
A Whattimedo youfinishwork? in the B2B maÍket''
B finishat five thirt! Tina B2B?
A wh€ n do you have dinner? Neil Y€ a h |etterB, numbertwo, lettel B' |t'ssales
jaÍgon.Whatdoes it mean?
B At abouthalf past seven.
Tina B2B ...Goodquestion. I don'tknow Ef ...ls it, um...
N DoesB standfoÍ.busine55,? Doesit Ínean.business.
Goodmorning. to-business'?
B Molning.SorryI'mlate. Ne|l oh, 50 the .two'meáns .to'.Yeah.'.maybe'.'
oh' you1enot |ate'|t'sonly fiV€ past eight' Tlna Do you know,um ...NetLingo? The website?
Fiveminuteslate. Nell No.
No pÍoblem. Wouldyou like a cofÍee? T|na |thas a dictionary
of '.' InteÍnetbusinessjargon,''.
oh, yPs p|ease.FiVepast eight'|t jsn't|atefoÍme' Ne|l oh, right'what! the áddÍess?
it's ea y! Tlna I'rnnotsure,but I thjnkjt'snetlingo dot com.
what time do you staÍtWoÍk!hen? Nell Howdo youspeLl'netlingo'?
Tina N'E-T-L--N-G-0.
B Nineo'clock.I'mnota morning personl
We startat seventhirty. Neil Netl;ngo dot com'0K, thanksVeíymuchTina'
sev€ n thifty| Tina No pÍobLem'
But We don'tWoÍk|áte'.. . We aren'teveningpeop|e! 45
B My boss isn'ta motringpeÍsonoÍan eV€ n ing personI
He startsat nineandfinishes at four,.,.But he doesn't customeÍMy namel LindásaÍnmeÍson. And |'mfrom
havelunch. HughesInsuíance'
Right.He doesn'thavetimel Nell Sorry?CouLdyou say that again?
I No! customef Lindasammerson. S-Adoub|€ 1\,1.E-R's.o'N'
N€ i l cou|dyou speak moíeslowly.please?
43 CustomerSorryS-AdoubleM-E-R-S-O-N.
|nspain,Wehavedinnetat nineoÍten o'clockin the Iteil S-A-doubleM-E-R.S.O.N.
evening.Whenmy colleaguescomeherefromother Customer That'sright.And I'm fromHughesInsurance.
countries,they say we eat late,Theytequitesurprised, N€ i l Hughes?could you spell that,please?
In hotelsin the UK,they servebaconand eggsfor Customer H-U-G-H'E-S.
bÍeakfast, so a lot of peop|efÍoÍn
othel countriesthink N€ i l H-U-G-H'E.S.
that'sthe norma|EnglishbÍeakfast. But,in fact,at customer That'sÍight.
home,most Britishpeopledon'thavebaconand eggs Ne|l oK. Well'thanksVerymuchfoÍyourca||.I l|
in the morning.Theyiust havecerealor toast ...just
a light breakfust'And thenthey have Iunchat tw€ l ve 50
|n Fíance,we havean hout an houíand a half,two Sue Stephan?
houísfol lunch.|tdependson the company youWolk Stephan Yeah?
for.BLrtpeoplelike to havea ...a good breakat sue can I buy trainticketsíorFranceherein the lJK]
lunchtime.Lunchis an importantmealin France. stephan Yeah'You can book on th€ |ntelnet'
In the lJnitedStates,we don'thave long lunchbreaks. Sue Right.
A lot of peoplejust stop work for half an hourand Stephan At SNCFdot com.
havea sandwichin the office.PeopleprefeÍto have
a shon breakat lunchtime,and frnishWoÍkearly.

114 |
I
 TranscÍipts

sue sNcF - that! the FrenchtÍajncompany?

Stephan Yeah.Do you needto book a ticket?
sÚ€ |'mnot sure.Possibly.so i5 this websiteiust in 1 A I needto photocopy this.CouldI usethe
French,or is it ...?
photocopieÍ?
stéphán No,you can chooseEn8lish' B Yes,sure,
sué And can you pay by creditcald? 2 A I needto phonemyassistant. CanI makea phone
stéphán Yeah'and they send the tickétsby ma.|. callfiomhere?
5u€ To youÍhomeaddress? B Yes,go ahead.
stéphan Yeah. 3 A I needto Íaxthisto myoffce'couldI usethefux
sue You can'treceiveticketsif you live in the uK, mach.né?
thouSh.,. B Yes,of course.
Stephan Yes,you can.Theysendticketsto different 4 A I needto emai|thisfile.can l sendémalls fromthls
countries. computeÉ
sU€ oh' íi8ht.5o sNcF dot com,then. B Yes,no problem.
stcphan That! Íight. 5 A I needto pÍinta copyof thisffle.|5thel€ a pÍint€ l
su€ oK, thanks. I canuse?
stéphán No problem. B Yes,sure.

5t 58
(Rec- ReceptionisÜ l where!th€ lift,p|ease?
custom.r so, thele are meetingíoomsat th€ hotel. 2 Wherearethestaks,please?
Yes,we havea business
centrcwithfout 3 Excuseme.Where!theexit?
rcoms. 4 Excuseme.Wherearethetoilets?
customeÍ Right.so foÍa m€ e ting with thl€ e peop|e, 59
Réc oh yes, that'sno prob|em.ThereaÍesix chairs Excuseme,wh€ l € ! théexjt?
In eachtoom,so .,, B
cÚstomel 0(. That'sÍ]ne, Yeah,
then.
R.. Thenin receptionthere! a photocopier, B It! iust overthere.Go to the end ofthe corridor.
lfyou
needto makecopies, thentumleft...
cuslomeÍ Ri8ht. A AretheÍe
toi|etson thisÍloor?
R€ c Thele'sa fax máchine,um '.' a dÍinlGmacn|ne B Yes.They?e|nthecoí|dor|fyou8o outof the
...Do you needa telephone? office,throlgh ..,
cüstom€ r Er.no. 3A ls therca llft?
Rec 0X. lt! iust we don'thave phonesin the B 5orry?
rooms.Most peoplehavemobiles,so .,. ls therea lifr?
Customer Of course,yeah.No,that'sno problem.Er... Yes' theleis. |t3 iust past théstalrs'.'
Ate you lost?
lust a questlonaboutcomputers.lJm...
R€ c We don't haveComputéÍs' llm '.' yes. WheleaÍethe stajrs?
|'maftaio'
cus|omeí No, no' that! o(' |t'siust l havea laptop. Théy?ejust thloughthe doo6' |íyou go thlou8h
Um... thosé'..
R€ c 0h, I see. a
cÚstomer Are therepowersockets?
Rec
Excuseme.Where's thellft?
customeÍ GÍeat'Ánd is therea phonésocket'fol an
It! overthere.Thefilstdooron theright.
Internetconnection?
2A Excus€me'wh€ Í earethestaiís?
So I can send emails,
Rec B on theright,iustafteÍthe |ift.
lJm...We don'thave phonesocketsin the
meetrngrooms,so .,.no, llm ,..
OK.Thanks.
cüstomeÍ well, no. |t'snot a problem.l can connefito 3A Whele's thecomputeÍ Íoom?
B ltl justPastthesta|ls.ThethiÍddooron the Íi8ht.
the phonesocketin the bedÍoom.
Rec oh' yes. The b€ d íooms all hav€ phones,
0h íght.Thanks.
Wheíe3 thedÍinksmachine?
B Go to theendof thecoÍidor' thÍou8h
thedoors,
custom€ t oK. That'sÍinethen.t',m.'. oK, so can I
and turn left.
5 A WhereaÍethe tojlets,p|eá9e?
B Go throughthe doorsat the end, and they'reon
the right.
a o(.
 62 Veroni(a Um ...it depends.We sometimesworklvith
a teamfromlapan,sometimesit's a team
1 house 2 apartment 3 kitchen 4 bedíoom
fÍomthe UK. |t dependson the TV channe|.
5 livingroom 6 bathÍoom 7 gaÍden
But the presenteris alwayslapanese.
63 Interviewer And do you oftengo to lapan,on business?
A so, do you liv€ nearthe office? veronica llm '.' sometimes,yeah.FoÍbig proglamme9,
B Yeah.W houseis about...six, aevenkilometres befoíeWestartpíoduction. I go to Tokyo,
flom heí€ . and ...and I havemeetingswith co||ea8u€ s'.'
A oh, so you live in a house.Not an apaítment. at the TV (ompanies.But I don't go very
B Yeah'|t\ quitesmall'lust two bedíooms. often.Um .,.we sometimestalk on the
phone,but '.' but not a lot, íeally.The
A Yeah.
B But,you know,it3 neal the centíeof town,so .'.
problem withphonecallsjs the time
A Yeah,that'sgood.ooes it havea garden? difference. You know,if it's lunchtimein the
lJK,it! teno'clockin the € v enjngin ]apan'
B lJm...
So ..,we send a lot of emails.
B Therei5 a garden,but it's, um ...verysmall.lt's about And do youtravela lot in the UK?
oh' yeah'Yéáh.| 80 all overthe country
twenty'Íive5quaremetres|
Right. so what subjectsare the progÍammes abou|?
TheÍeljust a bin| You sáy .|ifein the lJ(''
oK. v€ Í oni.a Y€ a h. um '.' theíeaíe|otsof subjects.EÍ'..
B Itl quite an old property,but, um... itl OK,you know Londonbuses,the Loch NessMons|eí'el .''
The píoblemheíeis plopertypricesaÍecíazy. mus|c'pÍopenl eí '.'
Expensjve? 66
B 0h' yeah'Very ovel the |ast'.' fouÍ,five yeaís.
Jacky Good meetlng,Stuart?
6 stuaÍt Yeah,oK. But a b|t long' FivehouÍs|
1 | havea lot of meetin8s'Um ...they'Íe usuallyherein
th€ ofiic€ . Not bi8 meetings.ThereaÍeUsually.'. four, stu.Ít Yeah'I don't havea |otof Íneetin8s,
but whenI do
five,six people.
2 | don'tofrengive bi8 píesentations, um .'. to laÍge lacky They'rclong.
numbeÍsof people'They'Íe ofténjust to small8íoups. Sluart Yeah.
] oul companyhas a confeíence everyyeaí'lJm.'. so I tacky Do you havea lot of meetingsat head ofiice?
alwaysgo to that' But that'sthe only confuíence Igo to. Stuart No, I don'toftengo to headoffice,now I don't
4 | nevefgo to tradefails in othercountfies.But I go to travela |ot,rea||yI neve|go abíoadon business'
two or threein thiscountry tacky No?
5 We have a branchin Brussels,so I sometimesgo to the Stuart No. I don'tneedto. Withthe newiob, it's ...it!
jusl phonecallsandemails. A lot of phonecallsl
officetheÍe'Um '.' tha(! all, really.I don'tgo on a lot of
business tÍip5. fo
6t I A Hello.ls Stevethere,please?
B No, he! havanglunchat the moment.
Inteív|€ w éí so, you'rea televisionpíoduceí? |s that right?
A o(, no pÍoblem.I can Callback |atet
veÍonl.a Um '.' Whatl my iob tit|e?Thát3 a good
questjon! Hello.
IntéÍv|€ W éÍ You makew pÍogrammes, basically. B Hello,Olivia,lt! Rick,
veronIca Yeah,I U5ually Wo'kfoíte|evision companies Hi' Rick' can I phoneyou |ateÍ?
|'mdriving'
in lapan- forlapanese TV channels. And I B Yes,OK.
makeprogrammes about'.' the UK'Ábout life 3Á CouldI speakto Colin,please?
in the uK.
B He'shavinga meetin8this moíning.
|nteívl€ w € | so you |iveand work heÍein the UK, and you
Oh, right.
makeallyourprogrammes here.
Thatt Íight. Hi' it\ Mitch.|5NadiatheÍe?
And aíethe pío8lamm€ sin lapanese? B No' she'snot heÍe'Mitch'she\ visitinga customeÍ
Yes'The w píesenteís aÍeálwaysfÍom]apan. this weekin Australia.
Um ..' The plosíammesare neveíin English' B Australia!
And the production team?Thecameranan
and.,. 5 Hello,thisis PaoloConstantine3 extension.I'mnotin
the officeat present'|'mwoíkjngon a projectab'oad'
Pleas€ send me an emai|if you need to contactme
urgently.Thankyou.

"ol
 Transcripts

6 A could I sp€ a k to sy|via]awis'p|ease? B lgo running.

B She isn't in the officetoday.She! wo ing at home.
A Oh. B Whataboutyou?
B shel héleon iMonday. A um ...,well...
A Right.OK, I can call on lMonday, then.Thanks.
74
72 1 A So, we needto havea meetingaboutthjs new
A Th€ l € l a nice swimmin8pool heí€ . pío|ect'
B Hereat the hotel? B Yeah.
A Yeah.In the basement.lt's quitebig. A Whencan we meet?l'm freeat the end of lanuary
I 0h. Well I'mnot goingin il. B The erd ofjanuary?lJm...yeah.
Á Don'tyou llke swimming? A Whataboutthe twenty'eighth?
I I hateswamming! B lJm...Yes,I can makeit on the twenty-eighth.
Á 0h' I love swimming.|t! good for you, as well. A oK' The twenty.eighthofJanuaíy, thén.
I Not if you can'tswlml |'mfíeeln F€ b ruarycanwevisitthefactory
2A then?
A No' that'stíue!
|.mbusyat th€ begiíning oÍFebruary Whatabout
B Do you ofrengo?
thelastweekin February?
A Swimming? Yeah.
I Yeah.
Mondaythetwenty.second?
A Quiteoften,yeah.I go runningqultea lot as well. Yes,that! fine.
I don't like it, though!
8 No' I doÍt'tlike íunning. 3A so, forournextmeetin8, um'.' aíeyoufieein
A Do you go? the mlddleof March?
B No. No' I don't |ikesports.| 8o wa|king'sométimes. B Whatdate?
Oh,and I llkeskiing, A Whataboutthe twelfth?
A Yeah? B Í day th€ twe|fth?
B Yeah.I don't8o very often.lust ...,you know,on
holiday. B No, l can'tmake|t on Fíday.Whataboutthe
A so, aÍeyou 8ood? íllondayafr€ É Mondaythe fifteenth?
B Yeah,l'm quite good. A Yes,0(.
A |'Íh..' not very8ood at skiin8 '.. B Rlght.so' Mondaythe flft€ e nth.

?t 4 A We needto arrangea date foÍthe meeting'

B Yes.Um .,.
I A So, what do you do whenyoule not at work?
A cán you makeit on the fifthofApÍi|?
B lJm...I p|áybasketball'
B Yes.I'mfreeon the fifrh.Whattime?
A Basketball?
A |nthémoíning?
I Yeah,l'm in a localteam.
B Yeah.
A Ri8ht.
A At naneo'clock?
B I do aerobics,as well. llm ...Whataboutyou?
B oK' Yes,thatt í|ne.
A I go cyclingsometimes.
A oK' so the fifthofApÍilatnineam.
B Oh,I go cyclingas wrll.
A Right. ,ó
I Yeah.Wheredo you go?
1 | can'tmakelt on Wednesdaymorning,
A EÍ.'.
2 The meeting!on Monday.
2A so, you pláy football? 3 Are you he€ on Tuesday?
B I playfootba||.Ido wei8httraining
two oí tríee 4 |,mnot heÍeon FídayafteÍnoon'
timesa week,I go fishing... 5 l'm goingcyclingon Sunday.
Whatson of fish do you catch? 6 |,mbusy on Thuísday.
B BigoneslI havesomephotosI canshowyou ,., 7 |,mwo*ing on satuday moÍning.
3 A so' whatdo you do in youíspaletime? v,
B lJm...I play chess,um ...I playthe guitar.
L|lly wh€ n are you goingto EuÍope, Gary?Nextweek?
Á oh. Ar€ you good?
G.íy Yes.|'ml€ a ving LosAngeleson Monday.
B At chessor the gujtar?Well,actuallyI'mnot very
good at eitheÍ, Lllly WheleaÍeyou 8oing?To the Londonofflce?
so ...
Gaíy Yes.
A Right!
L|l|y |Jhuh.Who aÍeyou meeting?Tanyaoolan again?
GaÍy Yes' |'mWoÍking withTanyaon Íuesday.Then|,m
meetingsu€ Redmánand |amesBarkeron
Wednesday' then |'mgoingto PáÍis.
Lilly Really?why are you goingto Paris?0n business? customel The day after.Julythe thirty-fiÍst.
on the last
Gaíy No' |'mtakinga break.|'mhavingtwo daysoff' train.I don'tknowwhattime it leaves.
Lilly Good idea.so, how are you travellingto Paris?AÍe Assistánt The last Íain'sat ...twentyfifteen'
You driving? customer OK. On the twentyfifteen,then.
Gaíy No' |'mtakingthe iÍain the Eurostar' Assistant FiÍstoÍsecondclass?
Lilly oh, Íisht. CustomerSecond,please,
Gary Then|."ns|aying;nPaÍisÍorl'Íeenigh|s' assistant That's.,.seventy-three pounds,please.
Lilly Great.so aÍeyou flyingbackto LA fiom Pa s? oí '.'
Gary No.I'mcomingbackto Londonon thetrain.Then 85
|1nflyinghoÍneon satuldayafteínoon. colteague Wereyou at the tlade faiílastweek,Hanna?
Lilly OK. ln lndia?
Gary |'ÍnaÍivingjn LA in the Íniddle of the njght.]ust
aftermidnight. C o l l e a g u e Wheíewas it? Delhi?
Lilly ÍMmm' so, js it just one flightbetweenLA and Yeah.
London? C o l l e a t u e Howwas it? OK?
GaÍy No. |'mnot flyingdirect.|,mgoingLA, NewYoÍk' Hanna t was verygood,yeah.
London. Then,on the flighthome,I'mchanging in C o l l e a r u e Was it bjg?
Chicago. Yeah.Therewerethousandsof people.
c o I l e a g u € HowmanycompaniesWeretheÍe?
81 Um...aboutfourhundred,
lthink.
Assistant Hello. colléagu€ Really?
GaÍy Hi' |'d|jketo book two 5eat5to Paris,please. Yeah,it Wasbig. I was suÍplised. Wasn'tthel€
Fortomorrow |astyeaÍ'I was theletwo yeals ago,
Asslstant At whattime? in calcutta,ánd um '.' thelewercn'ta lot of
Gary At aboutflve pm. I don't havea timetable. companies theíe'orly abouta hundÍed'
Asslstánt Thele'sa trainat seventeenfifteen.|t aÍrivesin Colleagueso this wasn'tyoul fiístVjsitto ndia,then?
Parisat twentyflfty.flve,localtime.
Gary Right.OK,that! fine. ColteagueRight.weíeyou the on|ypeísontheÍe,fíom
Ass|stant Wouldyou like to travelfirstc|assol standaÍd the company?
class? Hanna No. |n8ÍidWene| was thele,fíomthe Flankfurt
GaÍy standáÍd' office'And Rafa€ | and Marja,you knoWfrom,
Andwou|d youlikea sing|e
oÍa íetuín
ticket? um.,.
GaÍy please.
A rcund.trip, colleatue 0h, flom BaíceIona?
whenwouldyouliketo comeback? Hanna Yeah.
GaÍy I wantto íetuínon satuíday,
butI don'tkno\,! co|leagueWeÍeyou all in thesamehote|?
whattime, Hánná We W€ r € n 't in the samehotel,no.Um.'.butit
Assistant Do youWantto bookthe r€ t urnt|ipnow? Wasa goodtÍip.Long'though.
Gary |f l reservea s€ a t, can I changethe reservation?
Asslstant Witha standardfare,you can changeor cancel a7
the booking,yes. Hanna íMaftin' ale you freefor five minutes?can WetaLk
Gary OK.Howmuchis the standard fare,then? aboLrtyourtrip to lvlexico?
Asslstant One moment. MaÍtin Yeah,sule.
Hanna So,ho\4was it?
&r MaÍtin t WasoK'
1 a s j n g l e 2 a l e t u Í n 3 a t i m e t a b l e4 l o c a l t i m e Hanna Whendid you arrive?
5 to return 6 to reserve 7 a reservation 8 a fare Má in LastTuesday. Tuesdayevening'| stayedTuesday
9 standard night,workedall dayWednesday andthen
tÍavelled backWedne5day evening'
84 Hanna Right'so wheÍedid you stay?WhathotelweÍe
p|ease'
custom€ r Id liketo booka ticketto BiÍmingham' You in?
A ÍetuÍn. Maftin The socorÍoHotel.NeaÍthe office.
Assistant Whendo you wantto leave? Hanna Oh,yeah.lt'sgoodthere.
cUstomer ]ulythe thiítjeth. Martin Yeah.lJm...Yes,so I presentedthe businessplan
Assistant Thethirtieth? on Wednesday morning.
customeÍYes. Hanná Right.was Pedlo happy?
Assistant At WhattiÍne? MaÍtin Well.'. I wasn'tsureat first.He didn1ta|ka |ot
customer on the nine fifteen. afteíthe píesentation'we startedat njne,I talked
Assistant Inthe morníng? aboutthe planforthinyminutes, and ...thatwas
it. Therewereno questjons,We finishedat half
Assistant And whenareyou comingback? pastnrne,
 TranscÍipts

Hanna Oh, stéven No' we rentedan apanment- noth.ngspecia|.

Martln Hmm...I think he wantedto lool at the figurcsin We didn'tspenda lot of time in it, really.We ate
the repon. out everynight.The nightlifewas good - lots of
Hanna Hmm, restaurants
and bars|and' eÍ.'. the food was
Mart|n He neededtime to Íeadit. Anyway,he phoned geneÍallygood ...and it cost verylittlefoÍa good
yesteÍday, with one or two questions.Justsma|l
points.And, er... he'shappy.No problems. Hanna Ivmm.so you enjoy€ d the food' and drankGreek
tlanna 0K. That! fine,then.And did you talk aboutthe w|ne'áno ...
cost of mateÍials? Steven Yeah.lt was ...all veryrelaxing.
MaÍtin Yes.I talkedto MiguelafteÍthe meeting.We Hanna And ho\'!muchof the islanddid you see?Did you
discuss€ d süppliers,as well, um ...He'snow travelaíound?
talkingto two n€ w companies.I receivedan email stev€ n Yeah.We saw quite a few diffelentp|aces'
thls morning,sayinghe has a meetingwith one Hanna so you íented a cal anddlovearound'then.'.
companytoday,and one next Friday,so ,.. st.ven No' no. We ..' we wenton Coachtíjps- organised
Henna OK. ThatSgood.And did you visit the fuctory? tÍips- on a coupleof days.And we tlavelled
Martln No,Therewas no time,So I didn'tlook at the new aroundby bus as well.Youknow on...juston
productionline. pub|icbuses.I don'tspeaka word of GÍeek,but
Hanna Well,youle goingagainnextmonth, ...you iust boughtyouÍticketand ...it was no
Manln Yeah,that! Íi8ht'I can see it then'
Hanna OK.So,a goodtrip,then? Hanna Sounds8ood.
Ma ln Yeah.So, howwasyourtripto Delhi? st€ v en We cameback on Fíiday.so I hád the weekendat
home.And now ..' backto woík|so how was youl
88 tlíp?
I He presented the business plan,
2 He talkedaboutthe cost of mate als. t3
3 He discussedsupplielswith MiSuel. I We had two days in Athens,as well.
4 He didnt visit the factory 2 We flewto Athens.
5 He didn,t|ookat the newpÍoduction line' 3 Thenwe took a ferryto Crete.
4 The feÍryleft fromAthens,then'
89 5 |twent dilectto chaniá in cÍete.
1 whendid youaÍlve? 6 We ate out everynight.
2 Wheíedid you stay? 7 |t costvery |ittlefoÍa good meal'
3 Did you talk aboutthe cost of mateíials? 8 so you enioyedthe food,and dÍankGÍeekwine .'' .
4 Did you Visitthe factoíy? 9 We saw quitea few difféÍent p|aces.
10 so you Íenteda caÍand drovealound,then.
9l 11 You just boughtyouíticketand .'. it was no pÍoblem.
uanna Hi Steven. 12 we cameba(k on Ííday.
steven oh hl' Hanná'HowaÍeyou?
Hanna OK thanks. And you? 95
st€ v € n Nottoo bad' ThéfiÍstday backis neveíea.y,but... 1 gave 2 hád 3 íeád 4 sáid 5 saw 6 sent
Hánná oh, of couÍse,you'íeiust backfromholiday'I bet 7 spoke a told 9 thought 10 wíote
it Wasquietln the omcelast \'!eÉk- | was ln
|ndia,Martinwas in Mexico,you werc '.. whéíédid 95
you go? A Hello,APC Limited.
Steven Greece.Crete, B Hello'cou|dI sPeakto André Thomas'please.i
llanna Crete,0K. So howwas jt? A No, |'mafraidhe'snot heÍetoday.
st€ v € n Fantastic.We rea|lyenjoyedit. we had two days in B Oh.
Athens,as well, A He! backtomoÍow.can I takea message?
Hanna Right.So your flightwas to Athens? B lJm...yes. Couldyou ask him to call me?
stev€ n Yeah.We fl€ w to Athens'We stayedin a hote| A Surc.
theÍefoÍ...just one night.Thenwe took a ferryto B My name3leanne|Maiíe. ].E.AdoubleN.E.
CrPte. A soíry couldyou say that again?|'miust .'. 8etting
Hanna The fefryleft fromAthens,then. a pen.
steven Yeah.|t Wentdiíectto chaniain creté,whichwas B Yeah.J-E-A doubleN-E.
the townwheíewe stayed,so ... A l.É.AdoubleN.E'Yeah.
Hanna And did you stay in a hotel? B ÍhenMairejs íM.Ai.R-E'
A lM-Al-R-E.Right.And does he haveyour number?
B Well,I'll give it to you. lt's oh doubleone seven
eight...
A Oh oneone seveneight,0K.
B Doubletwo s€ v en six sevenfouÍone.
|'12]
A Twotwo sevensix sevenfourone. 105
B That'sÍight. we all knowthattodaycompanies wantto spendless
A oK. |'ll give him the Ínessage' on businesstravel.That meansmorebusinesspeople afe
B Thanksverymuch.Bye. flyingeconomyclass.The advantageof econoÍny c|ass,
A Bye. obviously,is the |oweÍcost.The disadvantage i5, you have
a smallerseat' |f you wantto WoÍk,it.snot easy youÍ
99
tablel Verysmall,so you can'tput papeÍson it. |t's
1 I'll call back later ditrcultto use a laptop,etc.
2 |'llask heÍto callyou back.
3 |'1lgive heÍthe messagea5 soon a5 possib|e. So,we askedthe question'How canwe makeeconomy
class bettelfor our bu5ine55custom€ r 5?,.And Wethink
t00 we havethe solution.So, that! what I'mgoingto talk
I lt's sunny. 2 lt's raining. 3 ltl cloudy.
4 lt's snowing. 5 lt's fteezing. 6 lt'swindy. 106
7 |t'sfoggy. 8 a thunderstoÍm
1 The safestway to íavel js by plane'
101 2 The TGVis the fastesttÍajnin Eulope.
1 beautifLrl 2 Íniseíable 3 walÍn 4 coo| 3 Ajl France.KLMi5 the |aÍgest ak|inejn Europe.
4 Peopleofrenwant to buy the cheapesttickets,
5 minusone
5 somepeopleWantthe mostconv€ n ientWayto trave|'
102 6 Low.costaiÍlinesofrenhavethe leastexpensivefaÍes'
Ni8el Well,it's a beautifulday. 7 The best seatsare in firstclass.
olivier Yeah'lt's nice to see the sun' |t rainedneaÍly 707
eveÍyday LastW€ € k '
Nitel Really? A what time do we get to Frankfurt?Quarterpast?
olivier Yeah'Not a Very8ood sta to the summeÍ' B lJm...yes.Yes,wete on time,I think.The lastijme
Ni8€ l Doesit nolmallyÍainmuchheÍe'in ]u|y? Itookthisflightjt wasaboutan hourlate.
olivier No' You sometimesget one oí two Wetdays. A Yeah?| don'tusuallyfly.I normallygo to Frankfurt on
ol thundeEtoíms, sometímes.
But,um '.' anywaÍ thetrain,
the sun'sshiningtoday,thafs the mainthing. B FromParis?
A Yeah.lt takes...six anda halfhours.
|i|gel Yes.Ah .'. ÍheWaiteÍ!comingWithour bottleof
B Hmm.
A |t'snota high.speed tÍain'
o|lvieÍ Thankyou'Wou|dyou likesome?
8 No' I dÍovelast year,fÍomParisto Flankfurt.|t took fte
Nigel Yes,pLease.
.'.six houÍs'Ithink.
olivieÍ so' is thi5your fiÍstVisitto Marseille?
Nig€ l No. I camehereonce befoÍe,abouttwo yearsago. a Right.
|n WinteÍ' |t was .'. it WasquiteWaÍm, B No,the fastestway! by plane.Definitely.
actually'
otivieí Yeah,WinteÍs aÍ€ gÍeath€ Í e' BefoÍe'when| |ived A oh yeah,I agÍee'I thinkthe tíain'sthe most convenienl
in Pa|is,IaLways hatedWintelBut h€ Í e,it\, um '.' way,though,Thefe'smofespace,so you can work,You
if theÍe'sno Wind,andthe sun\ out,you canweaÍ arriverightin the city centíe.
a T.shiít.We get a cold wind' sometimes,called B oh, 'm not 50 sure' For me the ÍnostconvenientWay's
the MjsÍal'|t b|owsdown fÍoÍn the mountáins.'. the fastest,,!ay.I preferto fly.
fÍomthe Alps' But,um ''. if it's sunry,and thele's A Well,I suppose,for me, it's a questionof cost,reaLly,
no Wind'thenit's.'.itl qujteWaÍm' Íhetrain,scheaper'
B How muchis it to Frankfun?
Nlgel Well,my boss phonedme, ftomthe UK ofiice,half
A FÍomPaÍis?|t'sabout,um .'. a hundredand eighty
an houÍago.Apparently, it's rainingthereat the

olivieÍ 0h dear. B Yeah.Youteright'And that'scheap€ Íthangoingby caL

Nigel so, heÍe!to ouÍcolleagues WithfueLandÍunning costs'
in London|
otivieí Yes.cheersI A HÍnm'I don'tlike driving'I thinkit's the woÍstwayto
Nigel cheeÍs! tÍavel'FoÍlongeldistances'
8 Yes,that'sÍue' WhenI díoveto Fíankfuít, I a|íivedat
t04 about,,,
1 funher 2 better 3 worse 109
1 Th€ flightsto NewYoÍk'Londonand LosAngel€ s aÍen't
late'TheyÍeon time'
2 The Rightto Tokyois late. t's delayedby thiny minutes.
3 You can checkin now foÍthe flightto LosAngeles'The
check'inis open.

,,4
 Transcripts

4 You can'tcheckin foÍthe flightto London.The check'in KÍisti Yes' 0K, good idea.Let3 do that'
is closed. Akio l,llsendit now And |'||caLlback,uÍn.'.Whensha||
5 lheíe.sno flightto singapoíe'|l's(an(elled' I call you?
6 Forthe flightto Los Angeles,go to gateD ten. KÍisti Let! ialk againjn an hour.
7 The passengersare gettingon the planeto NewYork Akio OK, fine.Bye.
noW TheyteboaÍdjng. Kristi Bye.

110 t1t
st€ w ardess Hello. Aklo The most importantiob js the brochure- to start
Passeng€ r Hello.Wheíedid put ny ticket?Ah. Theíeit work on the salesbíochure'
is' HeÍeyou arc' KÍ|st|Yes' I agree.I thinkWe needto do that fríst'|Jm'.'
st€ w ardess Thankyou. Do you haveany |D? but then' I think' before\,veChe(kthe pÍces.we
Pass€ n gel sorry? needto choosethe photosfor the brochure.Hmm
stewald€ s s Do you haveany identjfication?YouÍpasspoÍt ..,I thinkthat'smoreimportant.
or an identitycard,., Akio Yes,youte right.Thatis urgent.The marketing
Passenger Oh yes. Nlypassport,Thereyou are. peopleneedthose photosquickly.
stewa|dess Thanks.|'mafraidtheÍeare no wjndow5eat5 KÍisti Yes.So, I thinkthat ...
left.15an aisle seat OK? And aftetthat We can checkthe pÍices.
Passenger Yes,that'sfine. KÍisti
Stewardess The plane! quite full.The last fljghtwas so that! allwe n€ e d to do on the blochuÍe'Um '.'
cancelled. KÍisti Then,befoíeWetalk aboutnew prcducts,it's bettel
Passenger Right.So is thisRlghton time? if we LookaÍthe !'JebsiLe desig1,becauset''eÍe.sa
stewaÍd€ s s lJm..' it! delayedaboutten minutes'Do you lot of workto do on that.
haveanyluggage? Hmm.0l(. Then,finally,we can talk aboutnew
Pass€ n teÍ lustonecase, píoducts'
stewaÍde5sA suitcase? xrlsti Mmm,yes, if we havetjme.Lefs do that last.lt!
PassenteÍ No,it! iusta bliefcase.
|'lltákelt as hand not thaturg€ n t'
luggage. Aklo Yes,OK.
stewardess 0K. So you have no luggageto checkin. Krlstl So, how muchtime do we needto do all that?
Passeng.r No, ] don,thaveany otheÍbags' Aklo W€ | |' if Westartquiteearlyand Woíkall day on the
stewardess 0K, flne.Here'syour boardingpass,
Pass€ n geí Thankyou'
tt5
stewaídess Wete boardin8in ''. thiny.fivemjnutes.Gate
twelveB. 1 FiÍstof a||,alÍangea datefot the Íneeting.
Passen8eí Right.Um .'. are thereany shops,afterthe 2 Thenbook a meetingÍooÍn.
securitycheck? 3 Afterthat,preparethe agenda.
Stewardess No.Thereare some shops overthere.Before 4 Finally,emailthe detailsto everybody.
you go thÍoughsecuÍity'
1t6
Passent€ r oh' I see' oK' thankyou.
steward€ s s You?ewe|come. 1 A |t'sveryimpoítántto checkthe dates'
B Yes, á8lee'
It! 2 A Thedesi8nofthe bÍochule is a smal|job.
Kílst| so, Wheresha|lWe meet? B I'mnot sureaboutthat.
Akio Um '.' well' I can cometo your olÍlce,or you can 3 A Ithinkyou]ethebestpeÍson Íollhe job'
B I'msorry | don'tagree,
K|isti W€ l l' you camehere lasttiÍne,so ...sha|lI cometo 4 A shall Weca||to find out the latestfi8uíes?
B Thai! a good idea.
Akio Yes,OK.Yeah,thenyou can meetour new design
117
manageÍ'
Kristi oh' yes. Good idea.oK' so let\ m€ e t in Tokyo. simon so' whenaÍ€ you leavingfor Tokyo?
OK. How manydays do we need? Kristi lJm...nextWednesday. I'mleavingon Wednesday,
(risti Hmm,.,goodquestion. coÍning back on satulday.
shall We plan the meeting,fiÍst?ThenWecan Simon Right. And you?egojngto meetAkio.
decidewhento reet. andhowlolg we need,,, Kllsti Yes' We?egoingto woÍkon the sales bíochuíe'
Krlsti Yes,0K. The Japanesebrochure.
I wrotea |ist,thjs moíning'of the things|d like to Simon OK.
look at with you. KÍisti Er.'. We}egoingto look at the Website'as Well.
KÍisti Right.Good. Simon Right.I wantedto ask you aboutthat.What\ the
So, um ...well,shall I emailit to you?Thenyou can plan for the website,exactly?
look at it, and we can talk later Kíisti Well,I wantto changethe design.Um .
Simon Completely? ReC oK. And youve got a ínessateftomMÍsoga. He
Kístl I thinkwe needto makesome bi8 changes,yes. says he'scomingto the hotelat sevenforty-ffve,
Simon Why?Whatl the ...whatbthe aim? Kflsti Sevenforty-five.
Right.OK, thanksverymuch.
Kístl Well,we ne€ d to makeit easieíto use.tjm ..' Rec Youtewelcome,Havea nice stay.
that'sthe main objective. Krlsti Thanks,
Simon Right.
Krlstl And I n'antto improvethe look, as well. 120
simon HÍÍm. Aíeyou goingto show me the new site? l |'vegot a Íeseívatíon.
Befoíeyou put it online? 2 Haveyou got a pen?
Xristi Oh yes, sure. 3 | havenl got the numbeí
s|mon oK, good.WhenaÍeyou goingto have it ready? 4 We've8ot twenty.fouÍ.houl
roomseNice.
what'syouítáígetdate? 5 Youle got a messagefromivr Soga,
xí|sti well, our aim i5 to havethe new sile on|inethis
year.'. beforethe end of the yeaí That'sour goal' 121
But,um ...I'mgoingto talk to Akio nextweek,and (Rec = Receptionist)
plan the pioiectin detail.So I can sendyou a Kl|stl .ÍMoíning'
could l ch€ c k out, please?
copy of th€ scheduleafteÍthe meeting,if you Rac Cenainly.Roomthreeone flve.
Kí|stl My @mpany'spayingthébi||.I just haveto pay the
s|mon Yes' 0K, great.Right,we|l,havea 8ood (Íp. extras,
KíIst| Thank5. Re. OK. So, one phonecall.
Kr|st| Yes.And some oran8€ iuice fromthe minlbat.
tt8 Rec Yes.That'sall. O(. So that'sone thousandfive
1 You?egoingto meetAkio. hundredand fiftyyen,please.
2 I'mgoingto talk to Akio nextweek. Krlsti Can I pay by creditcard?
3 Wel€ goingto look át the w€ b site' Rec Of course,
4 AÍeyou go.ngto show me the newslte? Kr|st| HeÍeyou are.
5 when ale you goin8to have it íeady? Réc Thankyou.
1lt 12'
(Rec= Receptionlst) When| (ame heíetwo yearsago, I had one objective-
KÍ|sti Hello.|,ve8ot a leservation.KÍisticortland' stop losingmoneyand startmakinga pÍofit.My fiÍst8oal
Rec |Msconland .'. a singleíoom,foÍthreenights? was to improvebusinessjn the storeswe had.We stopped
KÍ|stI Thatl Íi8ht. openin8newstor€ s | we wolked hald to incÍéasesalesand
Rec OK. Couldyou fill in this form,please? cut cos|s.And we did that quick|y'Today'w€ have|oweí
Krlstl Sure,Haveyou got a pen? costs'highelsalesland a 8ood píofitmaÍgin. We?emaking
Rec Yes.Hereyou aÍe. moneyagain.
Kt|stl Thanks'Um ''' |t says .companyaccountnumbeÍ'.
Now,we can thlnkaboutopeningnewstores.At the
I haven'tgot the number.My companymadethe
moment,We haveno finaltar8et.ouÍaim is to open one
reseNation,but, um, I don't.,.
new stoíeat a tím€ . |tl betteíto pÍo8rcssslo!\'lyand
Rec lt doesn'tmatterYou don'tneedto writethat.lust
pul your name,address.passpoítnUmbel,and makea pÍofit,thán glow fast and lose money.
signature.That'sfine. Mana8€ 1 5maketheiÍbi8gestmistakeswhenthingsare
l(rlsti 0(. goingwell.I'mnot sayingwe?edoingwell now.But wele
R€ c This is the cald for your room. not doing badly.We}€ on the righttíack,and We'Íeaiming
Xristi To opénthe door? to stayon the righttrack.We?enot goingto try to run
R€ c Yes'You iust insertthe card,and the door opens b€ f oÍe we can walk.
automatically.
Kristi Ri8ht.OK. 12'
Réc |t! Íoomthrceone fiv€ , on the thirdfloor l At the moment, ToreadoÍ is doin8quitewe|'.
KÍ|sti Right' 2 AfterMr clay ioinedthe compány'his peop|eworked
Rec |n the moÍning, bÍeakfast is fÍom.ix{hi(y to ten. nato.
Kt|sti FÍomsix.thint Right. 3 AfterMr c|ayjoinedthe company'businessimpíoved
Rec The djningroom'sjust oveÍthete. quickly.
Krlsti OK. 4 Ml clay thinksit's betterfor businessesto 8Íowslowlt
Rec We,vegot twenty.four.houl ÍoomseNice.|ustdial
nine fromyour room, 126
Kíisti Right. so, how\ businessin vienná?
Rec Wouldyou like a wake-upcall? B Um '.' impÍovin8'
Kristi um ...no. No, thanks. Yeah?
Yeah,slowly.|t\ um .'. it3 easierthan |asty€ a r'
 Transcripts

Yeah. Assistant Yes,I'll go and get you a pair.

W€ had a hald yeal' |astyear. custom€ Í Thanks'
Low sales? 3
Well,Wésold a lot of ploducts.But, um ...nearlyal| Ass|st8nt can I h€ l p you?
low.maÍ8in goods.
cÚstoméÍYes,|'dlike to look at a Watch,if I can, please.
A we hadexáct|y lhesamesiluationin Dub|in. Assl5tant Sure.
B LastyeaÍ? clstom€ r lt's that one there,at the back.
A Yeah.Wemadea profit- iust. Asslstant This one heÍe?
B Welostmoney, cuslomeÍ Yes,that! it.
A Didyou? Asslstant Thereyou are.
B Yeah.Nottoo much,but,um... custom€ Í Thanks.so it's ninety.nine fifry?
A Butthisyear,you'redoingOK? Assl5tant Nlnety.nine poundsfifry,that'sright.
B Yeah,wetemakingmoney. Guaíarrteed foÍtwo yea15'
A Íhat!good.WeaÍe.The8oodthingi5,co5t5arelowel
th|syeaÍ,withthestlongeleuío.
B That!tlue,yeah.Aíd they?egettinglower'of couÍse, Asslstant Hello.
yoLr?eIntheeurozone,in lreland. cÚstom€ Í Hello.could I haveone of thosé,please?
A That'sí|8ht. Ass|stant one of these,heÍe?Th€ brac€ | € t s?
B 50,do youjustmanage onestore? customar Yes,
A Yeah,the Dubllnb6nch.Thereis another
one,in ... Ass|stant Whatcolourwouldyou like?Theíe3b|ue,p|nk
...yellow lJm...I thinkwe'vegot them in
1A' gíeen|as wel|.
A So howmanyT-shirts did we order? CustoDer Um ...
B lJm.,.twothousand flvehundred. Asslst.nt ls it a present?
A Rlght,So it'squitea smallorder,then. Customer Yeah,lt'9not for mel
B Yeah.|t! a newpÍoduct, so wewantto testlt first' Asslstant That'swhatthey all sayl
A suíe.Howmanystoresareweselliogthemin? Customer lt! for my daughter.She! thirteen.LJm...
B FIVE. Ass|stant The p|nkonesare Í|ce.
A R|ght.Anddo youknowthesellií8price? customer |'ll havea piÍ|kone,then,p|ea9e'Thankyou.
B They?eon saleat nlneeurcs,ln thestores,lt'sa cheap 5
prooucr.
Asllst.nt Thatl thiny.ninepoundsninety,please.
A Hmm.Atewe makingmuchpÍoflt on them? customér can I pay W|ththis cíed|tcaÍd?
B 0n thisold€ l foítypeíCent. Asllstant Yes,we acceptthose.That3 fine.
A AndwhataboutbiggeroÍdets? HoWmuchdiscount can customeí Hereyou ale'
weget? Als|stant Thanks.|fyou cou|djusl sign héle'.'.Thanks.
B Tenol frfreen peícent mo|e.
A So we canmakea flfty,fifty.five percentprofltmargln tt4
on them? don,tofr€ n go shoppingfol clothesbutwhenI go,
B Yeah.Ándmore,iítheysel|well'I thinkwe can8eta buyqultea lot.IusuallyknowwhatI wantbefoíe
maximum twentypeÍcent discounton rcallybigolders. go.so I iustbuywhatI need,andcoÍne backas soon
A ls theremuchdemand at themoment? That!the AndI tryto go whenit! quiet.
as I haveeverything.
question. Domanypeoplewantto buyT-shins in winter? Ihateshopping whenit! busy.
B Well,peoplebuythemto wearundersweaters and 2 | |oveshoppin8...especiallyfoÍcloth€ s . Ev€ n |f it!
5h|íts... onlywindowshopping.I don'tthink I spendtoo mLrch
,t2 ldon'tbuy lotsofthingsandthennever
on clothes.
wearthem,like some people.But I can undeEtand
I
why peopledo that.
Asslstant Do you need any help?
customeÍ Yes,how muchjs this Í.sh.n?| Can'tfrndthe
priceon it.
Assistant Er... Let'shavea look. ...ls that it, there?Yes.
Thirteenpounds.
custom€ Í oh right.o(. Thankyou.
z
Customer Ercuseme. I'mjust lookingat theseshoes.
|,ma size foÍty"fivé, Eulopeanslze' What'sthat
in a tJKsiz€ ? Do you know?
Assistant lJK size,thatl a .'. ten.and.a.halí
Customer Right'could I try themin a t€ n .and.a.half
then,please?
 IililIilili
|sBN0 52] 554ó5 8

9 "740521"53t,659)