Task 4:

Coffeeville

Evaluation of Customer Service

By: Student Name

Date:
Contents

Executive Summary Page 3

Evaluation of Customer Service

Analysis of Customer Survey Results (Appendix 8) Page 3

Proposed Changes To Maintain Customer Service Standards Page 4

Two Recommendations to Improve Service Delivery Page 4

Two Future Directions on Customer Service Strategies Page 5

How To Monitor & Report on Changes to Customer Satisfaction Page 5

Schedule for Monitoring & Reporting Page 6

Conclusion ………………………………………………………………………………………. Page 6

Executive Summary:
(Approx: ¼- ½ page summary on what the report is all about – describe the
reasons for this report)

Evaluation on Customer Service

1. Analysis of Customer Survey Results (Appendix 8)
2. Proposed Changes To Maintain Customer Service Standards

3. Two Recommendations to Improve Service Delivery

4. Two Future Directions on Customer Service Strategies

5. How To Monitor & Report on Changes to Customer Satisfaction

 6. Schedule for Monitoring & Reporting

Conclusion: (1/4 – ½ page summary which describes the purpose and your
recommendations of your report).