Chantera Lee

Gary, IN 46408
teraporche28@gmail.com – 7736589961

Customer Service Representative with 5 years of experience in telephone customer service,

including sales,
technical support, and customer care. I am familiar with major customer service software,
conflict resolutions,
and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial
role in your
company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE

Insurance Agent
Horizon NJ Health - Hobart, IN -
February 2016 to Present
Insurance agent for Horizon New Jersey Health. Assist member with enrollment, assign primary
care
physicians to members, document bills, send out new ID cards, etc.

Inventory Expert
RGIS Inventory Specialists - Merrillville, IN -
August 2015 to January 2017
Inventory Expert. Count store merchandise. Team leader, supervisor, flow leader, area manager.

Customer Service Representative

Americall Teleperformance Group - Hobart, IN -
November 2014 to June 2015
Customer service representative verifying dental, vision and health insurance for patients with
diabetes. Also,
fax over signed prescriptions to pharmacies. Another position I had was a CSR working for
Sallie Mae student
loan company.

Customer Service Representative

The Times - Crown Point, IN -
March 2012 to December 2014
Customer service representative working in a call center, starting newspaper subscriptions.
Supervisor in
training for billing department.

Cashier/Cook/Prep
Starbucks - Chicago, IL -
January 2011 to March 2012
Cashier, food prep, janitor
EDUCATION

High school or equivalent in CORE 40 DIPLOMA

Merrillville High School - Merrillville, IN
2012 to 2013

Associate in Medical Assistant

Brightwood College - Hammond, IN
2016
SKILLS
Microsoft Office, Customer service representative, inventory Expert, management, 3 years phone
experience (5 years)