CERTIFICATE

This is to certify that the project report entitled “Service Quality Analysis of Hotels in
Jalandhar” submitted by Name, is a bonafide piece of work conducted under my direct
supervision and guidance. No part of this work has been submitted for any other degree of any
other university. The data sources have been duly acknowledged. It may be considered for
evaluation in partial fulfillment of the requirement for the award of degree of Master of Business
Administration.

Mr. Ajwinder Dhillon

Assistant Professor

AIMTC

Jalandhar

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 PREFACE

The most motivating aspect associated with pursuing a course in management is the dynamism
associated with it. Dynamism of adding a new perspective to one’s personality and vision by
accumulating wider knowledge, developing analytical skills. Master of Business Administration
(MBA) imparts the student with such virtues and prepares to take the business world in their
stride. The project gives a considerable exposure to students and provides them with an
opportunity to see the practical aspects of working of the corporate world. This project is yet
another opportunity to see the application part of what we study or learn.
Research studies constitute the backbone of any management education programme. A
management student has to quite frequently do the research work during his entire span.
Education becomes more meaningful when its theoretical aspects are combined with practical
experience. It helps the students in improving their understanding of the studies.

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 ACKNOWLEDGEMENT

“No creative work can be done in isolation. We need guidance and motivation at every step of
success”.
My case was also not an exception. I always felt guidance, motivation for the fulfillment of the
project. This report bears the imprint of many personalities who have made contribution to the
success of this project. So, I must express my sincere gratitude to those who made this project a
successful incident.

Words alone cannot express my deep sense of gratitude to Dr. Rajesh Bagga (Director) who
provided me an opportunity to take in the research project. Their valuable guidance & support
made this project work an enlightening educational experience.

I would also like to express my gratitude from the core of my heart to Mr. Ajwinder Dhillon
(Assistant Professor) who helped me in coordinating my entire project. Their consistent support
and cooperation showed the way towards the successful completion of project.

I would like to express my deep sense of gratitude to all the respondents who directly or
indirectly helped me during my project work.
It is well said,
“As we express our gratitude, we must never forget that the highest appreciation is not to utter
words, but to live by them.”

DATE NAME

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