Problem #2: The administration allows grapevine communication in disseminating information to all

members of the organization.

Problem Identification: Flow Chart – may be used to clearly demonstrate the channel of communication, to
properly disseminate information.
Problem Description: Force Field Analysis – may be used to identify factors that may affect and hinder the changes
that are needed to be done.

Problem Analysis: Fishbone Diagram – is a tool used to visualize the causes of a problem and the possible actions
to solve it.
Solution Development: Process Decision Program Chart (PDCP)

Tree Diagram
Quality Monitoring: Histogram