Foundation User Guide V1.0

Stage Cherry Foundation Module
Stage Foundation
User guide
Version No: 1.0 Version Date:20/02/2018 Page 1 of 80

About This Document

This document reflects the status as of Stage Release 0.0.0.5. Changes subsequent to this release are
not covered in this document.
This section identifies the audience and purpose of this document, provides an overview of the
individual chapters, and identifies the documentation conventions used.
Audience and Purpose

This document is meant to guide project managers and administrators through the setup and use of
the Stage Foundation of VF. Familiarity with the Foundation modules and with your company’s
project methodology is assumed.
Document Outline
This document contains the following chapters:
Chapter one: Foundation Overview
Chapter two:
Chapter Three:
Chapter Four:
Revision History
Version Author Date Description

1.0 Islam Badry 20/02/2018 Create

Contents
Revision History ................................................................................................................................ 2
1. Chapter One: Foundation overview ................................................................................................ 8
1.1. Foundation scope.................................................................................................................... 8
1.2. Foundation Design .................................................................................................................. 8
1.2.1. Company Hierarchy......................................................................................................... 8
1.2.2. Location Hierarchy .......................................................................................................... 9
2. Chapter Two: Foundation modules ................................................................................................ 9
2.1. Companies: ......................................................................................................................... 9
2.1.1. Manage user group ....................................................................................................... 12
2.1.2. Manage users ................................................................................................................ 16
2.1.3. User Profile.................................................................................................................... 18
2.1.4. Manage countries ......................................................................................................... 18
2.1.5. Manage State-province ................................................................................................. 18
2.1.6. Manage Cities................................................................................................................ 19
2.1.7. Manage Sites/locations................................................................................................. 19
2.1.8. View audit Log ............................................................................................................... 21
2.1.9. Business segment .......................................................................................................... 22
2.1.10. Vacation ........................................................................................................................ 23
2.2. Other System Functions ........................................................................................................ 24
2.2.1. User import ................................................................................................................... 24
2.2.2. Copy user Privileges ...................................................................................................... 25
2.2.3. Batch import to group................................................................................................... 25
2.2.4. Add permission to group............................................................................................... 25
2.2.5. User search.................................................................................................................... 25
3. Chapter Three: Foundation Navigation Scenario.......................................................................... 27
3.1. Security Groups (Company, Organization and Group) ......................................................... 27
3.2. Department ........................................................................................................................... 35
3.3. Employee .............................................................................................................................. 39
3.4. Country.................................................................................................................................. 42
3.5. Province ................................................................................................................................ 47
3.6. City ........................................................................................................................................ 53

3.7. Location................................................................................................................................. 58
3.8. Batch Import to Group .......................................................................................................... 64
3.9. Business segment.................................................................................................................. 66
3.10. Copy User privileges .......................................................................................................... 74
3.11. Define Vacation ................................................................................................................. 78

Table of Figures
Figure 1:hierarchical view of organizations under certain company (ex: Vodafone 1) ........................ 11
Figure 2:hierarchical view of Group under certain organization (ex: Organization 1) ......................... 11
Figure 3:Department screen ................................................................................................................. 11
Figure 4:company-location Screen ....................................................................................................... 12
Figure 5: Group main info tab screen ................................................................................................... 13
Figure 6:Other Profile Parameters ........................................................................................................ 14
Figure 7:Group members screen .......................................................................................................... 14
Figure 8:Search screen to add Employee into Group ........................................................................... 15
Figure 9:Assign Roles to Employee ....................................................................................................... 15
Figure 10: Business hours screen .......................................................................................................... 16
Figure 11:Employee Screen .................................................................................................................. 17
Figure 12:Employee Screen .................................................................................................................. 18
Figure 13: Country Screen..................................................................................................................... 18
Figure 14: Province Screen.................................................................................................................... 19
Figure 15: City Screen ........................................................................................................................... 19
Figure 16:Location Screen..................................................................................................................... 20
Figure 17: add Location to company screen ......................................................................................... 21
Figure 18:Audit Log Screen ................................................................................................................... 22
Figure 19: Business segment................................................................................................................. 22
Figure 20: Weekly frequency Business segment .................................................................................. 23
Figure 21: Monthly Frequency Business segment ................................................................................ 23
Figure 22: Login Screen ......................................................................................................................... 27
Figure 23: Admin menu......................................................................................................................... 27
Figure 24: Admin access menu ............................................................................................................. 28
Figure 26: Company screen................................................................................................................... 29
Figure 27: Add new company screen .................................................................................................... 29
Figure 29: Modify existing company screen ......................................................................................... 30
Figure 31: Warning message ................................................................................................................. 31
Figure 33: Add new organization screen .............................................................................................. 32
Figure 34: Organization screen ............................................................................................................. 32
Figure 35: Organization screen and its options .................................................................................... 32
Figure 37: Organization screen ............................................................................................................. 33
Figure 38: Add new group..................................................................................................................... 33
Figure 39: Group screen........................................................................................................................ 34
Figure 40: Group screen........................................................................................................................ 34
Figure 42: Admin access........................................................................................................................ 35


Figure 45: Department screen .............................................................................................................. 37
Figure 52: Employee screen .................................................................................................................. 41
Figure 53: Employee profile screen ...................................................................................................... 42
Figure 54: Employee profile screen ...................................................................................................... 42
Figure 57: Administration menu ........................................................................................................... 45
Figure 58: Country screen ..................................................................................................................... 46
Figure 65: Province screen .................................................................................................................... 51
Figure 72: City screen............................................................................................................................ 56
Figure 79: Location screen .................................................................................................................... 62
Figure 83: Admin menu......................................................................................................................... 64

Figure 86: Import tool screen ............................................................................................................... 66

Figure 90: Business segment screen ..................................................................................................... 70
Figure 91: Business segment screen ..................................................................................................... 71
Figure 92:Business segment screen (Monthly) ..................................................................................... 71
Figure 96: Employee screen .................................................................................................................. 73
Figure 97: Employee groups screen ...................................................................................................... 74
Figure 100: Admin access menu ........................................................................................................... 76
Figure 101: Employee screen ................................................................................................................ 76
Figure 102: Employee groups screen .................................................................................................... 77
Figure 103: Copy privilege screen ......................................................................................................... 78
Figure 104: Admin access menu ........................................................................................................... 79
Figure 105: Vacation screen.................................................................................................................. 79

1. Chapter One: Foundation overview

1.1. Foundation scope
Foundation module is built to describe the organizational structure for Vodafone Egypt and aid
System administrators to manage different modules like (Company, Organization, Groups,
Employee, …………) in the foundation.
1.2. Foundation Design

1.2.1. Company Hierarchy
Company is an entity can contain one or more organization, organization can contain not only user
groups but also Departments.
User can be member in many user group but admin have to define one Default group for each user.
Admin should assign one department for each user.
The following figure describe the relations between company-organization and organization-group
and group-user and user-department
Company
Organization 1 Organization 2 Organization 3
Group 1 Group 2 Group 3 Department 1 Department 2
User 1 User 1 User 1
User 2 User 2 User 2
………. ………. ……….

1.2.2. Location Hierarchy

To manage company sites and user locations, the system has built structure to define sites and
locations in different cities and countries.
The following figure show the relation between country, Province, City, Locations/Sites.
Country
Province
City
Site/Location
2. Chapter Two: Foundation modules

2.1. Companies:
This function will handle creating company with the following details
 ID: auto-generated
 Company Name: assign name for the company will be unique in the system
 Company Type: admin can classify all companies in the system by one of the following
categories
o Customer

o Generic contact
o Operating company
o Service Provider company
o Supplier company
o Manufacturer
o Vendor
 Description: admin can put description and details for the created company
Company-Organization
This function will create list of Organizations linked to this company with the following attributes
 ID: Auto generated

 Organization Name: unique under the same company
 Description: admin can put any details for the organization
 Parent Company ID: ID for the company this organization related to.
Company Location
This function will view all locations and Their related details linked to this company. As in the
following attributes
Site ID: Auto generated
Site Name: descriptive name for location
Address: address containing street name and district
Fax Number: Fax number in the location
Reception Phone number: Available telephone number for the location
City: City name containing this location
Company-Organization Department
This function will create Department under certain organization with the following attributes
o ID: Auto generated

o Department Name: unique under the same organization
o Description: admin can put any description or details for the department
o Organization ID: ID of the parent organization
o Manager Name: admin can assign manager for the department from the employees
related to this department.

Figure 1:hierarchical view of organizations under certain company (ex: Vodafone 1)
Figure 2:hierarchical view of Group under certain organization (ex: Organization 1)
Figure 3:Department screen

Figure 4:company-location Screen
2.1.1. Manage user group

Group is logical grouping of system user will facilitate the definition of group access, also it will be
used for assignment management and applying multiple rules for user groups for all modules.
Group will have following specifications
 Each group has members, members are users defined in user screen with user id and
password and other user details.
 A user can be member in many groups, he/she will enjoy highest privileges of the his/her
groups, for example if user is a member of a group which have limited access to a module,
and he/she is member of another group with admin rights for the same module then user
will have access with admin rights to this module.
 For each group admin can assign a group manager,
 An e-mail will be defined for each group to be used to send email notification to users.
 Groups control access to functional roles.
 Groups control user access to forms/reports.
 Groups control user access to system modules
 Group Permission over certain Forms or Fields will be defined over each Object (TT, CRQ and
NCI).
Group attrubutes
 Group Info
o Group ID: auto generated
o group company: look up from companies with company type should be any of the
following values Operating Company, Customer, service provider or Vendor

o Support Organization: for new Organization user can enter a name, or select from
drop down list for existing support organizations already created in previous step)
o Group Name: Name of the group should be unique under the organization
o Description: admin can add any other details about the group
o Vendor Group(Yes/No): Flag to distinguish the vendor teams
o On-call Group(Yes/No): Flag to distinguish on-call teams
o Support Group Role: Help Desk, Tier1, Tier2, Tier3, Line of Business
o Incident type (IT, Network), this means which Type of Ticket group can create
o Change For (IT, Network), this means which type of CRQ group can request
o Status: admin can put status for the group
 Enabled
 Disabled
 Proposed
 Archive
 Delete
Group should be enabled to be viewed in other modules in the system.
o Group email
Figure 5: Group main info tab screen
 Other Profile parameters

o IT problem master(Yes/No)
o SM DB(Yes/No)
o Schedule Dates Allowed(Yes/No), If “Yes” it means that the group can violate 24-
Rule of creating change requests.

Figure 6:Other Profile Parameters
 Group members: list of users who are part of this group will be displayed.
 Admin can search for certain user to add in the group, delete user from this list, also user
can assign Roles for each user
The following attributes will be displayed.
o Full name
o Login ID
o User Role
o Member
Figure 7:Group members screen

Figure 8:Search screen to add Employee into Group
Figure 9:Assign Roles to Employee
 Business hours, for each group user can define business, attributes will include the
following
o Business Segment

Figure 10: Business hours screen
2.1.2. Manage users

This function will be used by system admin to define system user, where admin can create user login
details, assign users to support group.
Admin can create application user (User not retrieved from LDAP) and reset user password if
needed.
User profile will have the following details
 Following fields are populated automatically from LDAP

o First Name
o Last name
o Corporate ID
o Full Name (+, Vodafone Egypt)
o Manager name
o Manage Login ID
o Manager email
o Location
o Company-->Organization-->Department
o Mobile Number
o E-mail
o Login ID
o LDAP password
 Profile status(Active/Suspended): User should be active to be viewed in other modules
 Support staff(Yes/No)
 Assignment availability (Yes/No): When this field is “No”, no TT or tasks can be assigned to
this Employee
 Job title
 Group list (admin will Add/Delete user to group) one group need to be defined as default
where user permission will be mapped to the default group
 User Notifications setting, define the following attributes and system notifications events for
this user.

o User Mobile Number: to receive SMS

o User Email: to receive mails and notifications and tasks
 Alternate delegate, where user can define a delegate within a period per module, user can
define following attribute
o Select alternate Delegate name (from existing users in the system)
o Start date
 Assignment, where admin will set user capacity and display current assigned capacity
o Incident capacity rating: this is the maximum number of Incidents can be assigned
to this Employee
o assigned open tickets (display only)
o Task capacity rating, this is the maximum number of tasks can be assigned to this
Employee
o Open tasks (display only)
o Knowledge capacity rating
o Assigned knowledge (read only)
Delegation, Admin can set assign delegate for Employee for all modules and the delegation will start
from certain date entered by the admin.
Figure 11:Employee Screen

Figure 12:Employee Screen
2.1.3. User Profile

This function will allow user to view their user profiles, set user delegation and change availability
flag, this function can be accessed by Press “Update my Information” in the menu beside Profile
picture.
2.1.4. Manage countries

This function allows managing counties details in the system, for each country the following will be
fields will be available

 Country code
 Country Name
 Phone code
 Zip/postal code format
Figure 13: Country Screen
2.1.5. Manage State-province

This function allows to create state-province under a county, the following the attributes for a state-
province

 ID :Auto generated
 Country code: parent’ country code
 State/Province Code
 State/Province Name
Figure 14: Province Screen
2.1.6. Manage Cities

This function will allow the management of Cities under a state/Province, the following is the
attributes for a city

 County Code: Parent’ Country Code
 State /Province Code: Parent’ Province Code
 City Code
 City Name
Figure 15: City Screen
2.1.7. Manage Sites/locations

This function will allow to manage company sites/locations, the following attributes will be the
attributes of Site/location

 Site ID: auto generated

 Site Name
 Site alias
 Street
 County Code: Parent’ Country Code
 State /Province Code: Parent’ Province Code
 City Code: Parent’ City Code
 Reception Phone Number
 Fax Number
 Description.
 List of Companies attached to this Site/Location
Figure 16:Location Screen

Figure 17: add Location to company screen
2.1.8. View audit Log

View audit log will be used to log creation and all changes to the following business objects
 Company
 Organization
 group
 Employee
Attributes of audit log
 Field Name
 Old value
 New value
 Last modified by
 Last modified date

Figure 18:Audit Log Screen
2.1.9. Business segment

This function will allow user to configure group business segments when is the user is available
Figure 19: Business segment

Figure 20: Weekly frequency Business segment
Figure 21: Monthly Frequency Business segment
2.1.10. Vacation
Admin will use this function to declare that certain day is vacation for certain company.

The engine will take the vacation in his calculations if task is assigned to certain Employee in this
company.
Ex: If employee started his task at 20-11-2017 at 2:00 PM and this task SLA is (1 man-
day) but 21-11-2017 is defined as “Vacation” in the company of this employee so this
task should de finished at 22-11-2017 at 2:00 PM.
 If user doesn’t select the "Company” so the vacation will be applied to all
companies in the system.
Vacation attributes
Day: Day of the vacation
Month: Month of the vacation
Year: Year of the vacation
Description: admin can describe the vacation and add any other details
Company: which company will apply this vacation for its employees
2.2. Other System Functions

2.2.1. User import
System job will run in the below schedule at 2:00 AM to retrieve the user information
o Tuesday
o Thursday
o Saturday
In the job if the corporate id is not existing in Stage we’ll have to create a new user with his
retrieved information and will update if the corporate id is existing.
Imported new user status will be “Disabled” and Assignment availability will be “No”.in the in the
following table, the attributes which will be Updated or inserted from LDAP to Employee table.
Attributes details
Login ID
First Name
Last Name
Corporate email
Organization
Department

Phone Number Business
Manager login Name
Corporate ID
Profile Status
2.2.2. Copy user Privileges

This function will allow system admin to copy user privileges from a user to another, admin can copy
application permission, access restriction, group membership by copy the groups from the source
user to the destination user.
2.2.3. Batch import to group

This function will allow system admin to batch import list of users to add or remove from a support
group based on predefine CSV file template where action could be Add/Remove to set the required
task, system need to set group as default user group if it is the first group user will join and system
should not allow removing a user from a group if user is only assigned to this group.
Attributes of import files
 User name
 Company
 Organization
 Group name
 Action (Add/Remove)
2.2.4. Add permission to group

This function will allow system admin to add access restriction to all user within a selected group,
there are two levels of permission over group
 Form (business Type)

 Field (UDA)
Note: if certain group doesn’t have permission to access all forms (business types) inside certain
module (System Object), the whole System object will disappear from the main menu for any logged
in user related to this group.
2.2.5. User search

this function will allow system admin to view users in the system in a list view,
Admin can select a user and update following user main details in addition to other secondary
details like:
 job title
 groups

 license type
 location information.
This function equivalent to “Remedy User Management Console” function

3. Chapter Three: Foundation Navigation Scenario

 Firstly, Login with valid username and Password
Figure 22: Login Screen

3.1. Security Groups (Company, Organization and Group)
The next steps are the same for all functions (Add, Modify, and Delete)
 From Home Page press on “Admin Access” link
Figure 23: Admin menu

 From the admin access menu press “Security Groups ” link

Figure 24: Admin access menu
 From Security Groups menu Press Security Groups

Add new Company
 Over companies press right click and select “Add Company”

Figure 26: Company screen

 Enter the mandatory attributes and press “Save
Figure 27: Add new company screen
Modify Existing Company
 Click company you want to edit, company screen will open


 Modify company attributes and press “Save
Figure 29: Modify existing company screen
Delete Existing Company
 Right click Over company you want to delete and press delete

 Warning message will appear
Figure 31: Warning message

 Press “Yes” if you want to delete the selected company
Define new Organization
 Over certain company press right click and select “Add Organization ”

Figure 33: Add new organization screen

Modify Existing Organization
 Click company contain the selected organization and click the Organization , organization
screen will open
Figure 34: Organization screen

 Modify company attributes and press “Save
Delete Existing Organization
 Right click Over Organization you want to delete and press delete
Figure 35: Organization screen and its options



 Press “Yes” if you want to delete the selected company
Add new Group
 Over certain Organization press right click and select “Add Group ”
Figure 37: Organization screen
Figure 38: Add new group

Modify Existing Group
 Over certain Organization select group ,Group screen will open
Figure 39: Group screen
 Modify Group attributes and press “Save
Delete Existing Group
 Right click Over Group you want to delete and press delete
Figure 40: Group screen


Press “Yes” if you want to delete the selected group
3.2. Department
Figure 42: Admin access
 From the admin access menu press “Company profile ” link

 From company profile menu Press Departments

Add new Department
 Select certain “Company” and certain organization and press “Add” button
Figure 45: Department screen
 Enter mandatory attributes and click save button.

Modify Existing Department
 User will select company and organizations, all defined departments will be displayed, click
on department record edit data and press save
Delete Existing Department
 User will select company and organizations, all defined departments will be displayed, click
on department record, press Delete
 Warning Message will appear and if user want to proceed press “Yes”

3.3. Employee
 From the admin access menu press “Company profile ” link

 From company profile menu Press Employee profile

Add new Employee
 Employee screen will open ,right click on Employee and press “Add Employee”
Figure 52: Employee screen
 Enter mandatory attributes and press save
Modify Existing Employee

 Select certain Employee and modify its data and press save
Figure 53: Employee profile screen
Delete Existing Employee
 Right click on certain Employee and press delete
Figure 54: Employee profile screen
 Warning Message will appear and if user want to proceed press “Yes”
3.4. Country

 From the admin access menu press “Administration” link

 From Administration menu Press country, Country screen will open as following

Figure 57: Administration menu

Figure 58: Country screen
Add new Country
 To add new country press Add and enter mandatory attributes and press save.
Modify Existing Country
 select your country and Edit its attributes and press save

Delete Existing Country
 select your country and press Delete
 Warning message will appear so press “Yes” if you want to proceed
3.5. Province
The next steps are the same for all functions (Add, Modify and Delete)


 From Administration menu Press Province

 Province screen will open as following

Figure 65: Province screen
 To add new province select first the country and then press add
 Enter the required attributes and press save
Modify Existing Province
 select your Province and Edit its attributes and press save

Delete Existing Province
 select your country and press Delete

3.6. City

 From Administration menu Press city

 City screen will open as following

Figure 72: City screen
Add new City
 To add new City select Country then Province then press Add and enter mandatory
attributes and press save.
Modify Existing City
 select your City and Edit its attributes and press save

 select your city and press Delete

3.7. Location


 From Administration menu Press Location

 Location screen will open as following

Figure 79: Location screen
Add new Location
 To add new Location select Country then Province then City then press Add and enter
mandatory attributes and press save.
Modify Existing Location
 select your Location and Edit its attributes and press save

 select your Location and press Delete

3.8. Batch Import to Group

Figure 83: Admin menu
 From the admin access menu press “Security Groups ” link

 From Security Groups menu Press “Import Users”
 The Import tool Screen will open as following

Figure 86: Import tool screen
 Press “Import Users to Group” and select your CSV file

 Now you have Added/removed group of employees to/from certain group
 You can Check the status of the Employee (Added or removed) from status column
3.9. Business segment



 From Administration menu Press Business Segment

 Business Segment screen will open as following

Figure 90: Business segment screen
 To add new business segment press “Add” button ,Pop up window will open

Figure 91: Business segment screen
Figure 92:Business segment screen (Monthly)

 Enter Mandatory attributes and press save
3.9.1.1. Add user to certain Group

 From the admin access menu press “Company profile” link


 Employee screen will open, right click on Employee
 Press “More” button on the right of the screen and press user groups link
 Pop up screen contain all groups you filter by company and organization and press check
box in front of the Group you want to make the employee member in and press save

Figure 97: Employee groups screen
 You must check one group as Default Group for any Employee.
3.10. Copy User privileges


 From the admin access menu press “Company profile” link

 Employee screen will open, right click on Employee
 Press “More” button on the right of the screen and press user groups link

 Pop up screen contain all groups this employee is member in
Figure 102: Employee groups screen

Press “copy user ” button another pop up window will open contain all Employees defined in the
system
Figure 103: Copy privilege screen
 To copy the Privileges to another employee press “Attach this user groups” in front of the
target Employee and then close
3.11. Define Vacation


 Press Administration Link, then Select Official Vacation
Figure 105: Vacation screen

 Select Company and Enter Vacation Duration per-day (Day-Month-Year) and Enter
Description the press Save.

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Stage Cherry Foundation Module

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About This Document

Audience and Purpose

Version Author Date Description

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Figure 43: Admin access........................................................................................................................ 36

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Figure 86: Import tool screen ............................................................................................................... 66

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1. Chapter One: Foundation overview

1.2. Foundation Design

Admin should assign one department for each user.

Organization 1 Organization 2 Organization 3

Group 1 Group 2 Group 3 Department 1 Department 2

User 1 User 1 User 1

User 2 User 2 User 2

………. ………. ……….

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1.2.2. Location Hierarchy

2. Chapter Two: Foundation modules

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 ID: Auto generated

Site ID: Auto generated

Site Name: descriptive name for location

Address: address containing street name and district

Fax Number: Fax number in the location

Reception Phone number: Available telephone number for the location

City: City name containing this location

o ID: Auto generated

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Figure 1:hierarchical view of organizations under certain company (ex: Vodafone 1)

Figure 2:hierarchical view of Group under certain organization (ex: Organization 1)

Figure 3:Department screen

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Figure 4:company-location Screen

2.1.1. Manage user group

Group will have following specifications

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Group should be enabled to be viewed in other modules in the system.

Figure 5: Group main info tab screen

 Other Profile parameters

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Figure 6:Other Profile Parameters

Figure 7:Group members screen

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Figure 8:Search screen to add Employee into Group

Figure 9:Assign Roles to Employee

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Figure 10: Business hours screen

2.1.2. Manage users

User profile will have the following details

 Following fields are populated automatically from LDAP

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o User Mobile Number: to receive SMS

Figure 11:Employee Screen

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Figure 12:Employee Screen

2.1.3. User Profile

2.1.4. Manage countries

 ID: Auto generated