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Dear Sir,
It is a great pleasure for me to submit the research paper on the topic of
“Consumer Rights in Bangladesh with Special References to CRPA-2009”
While preparing this research paper, I have tried my level best to maintain the
required standard. I hope that this paper will fulfill your expectation.
I, therefore, pray and hope that you would be kind enough to go through this research
paper for evaluation.
Thanking you.
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences
i
Declaration
I do hereby solemnly declare that the work presented in this research paper has been
carried out by me and has not been previously submitted to any other institution the
same as my knowledge. The work I have presented does not breach any copy right. I
further undertake to indemnify the University against any loss or damage arising from
breach of the forgoing obligations
……………………………
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences
ii
Certification
……………………………..
Adv. Abdul Mannan Bhuyean
Associate Professor and Advisor
Department of Law
University of Information Technology & Sciences
iii
Acknowledgement
I am deeply grateful to almighty Allah to give me power to create this research paper.
I am grateful to the Research Supervisor Adv. Abdul Mannan Bhuyean, Associate
Professor and Advisor, Department of Law, University of Information Technology &
Sciences allow me to prepare this research on the most important topic of “Consumer
Rights in Bangladesh with Special References to CRPA-2009”
I am also indented to my honorable teacher Adv. Abdul Mannan Bhuyean for his
constructive suggestions and implicational support. He not only offered me excellent
supervision, but also lends me a hand whenever I needed help, starring beyond the
simple supervisor student relationship. Simple words of thanks can not express my
gratitude.
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences
iv
Abstract
The promotion and protection of consumer rights is essential for every citizen. It is
considered as a ‘right to life’ which is a fundamental right. Apart from the
Constitutional provisions, Bangladesh also has a few specific consumer protection
legislations which are 'scanty,' 'scattered over a whole range of enactments' and are
'only indirectly related to the protection of consumer interests' except the Consumer
Rights Protection Act, 2009. This study aims at finding out the loopholes of the
existing laws of Bangladesh on consumer rights and to give proper suggestions
thereof. The working of the various consumer rights related institutions of Bangladesh
are evaluated in this article with a positive approach to improve their quality and
capacity to ensure consumer rights. The distinctive legal terminologies are carefully
adduced and interpreted to understand the linkage among various stakeholders such as
producer, distributor, supplier, seller, consumer etc. This article shall give a
comprehensive idea on the protection mechanisms of consumer rights in Bangladesh..
v
List of Abbreviations
vi
Table of Contents
Name of Topic Page No.
Letter of Transmittal i
Declaration ii
Certification iii
Acknowledgement iv
Abstract v
List of Abbreviations vi
1.1 Introduction…………………………………………………….
vii
2.1.9 Concept of consumer rights protection Law
3.Chapter Three
The legal frame work of consumer protection…………… 17-18
3.1.1 Constitution
3.1.2 In article 15
3.1.3 in article 18
viii
5.1.3 Lack of Legal knowledge and Delay in Proceedings
5.1.4 Disfunctional District, Upazilla and Union Committees
5.1.5 Recommendations for an Effective Consumer Rights Protection Mechanism
Conclusions………………...……………..………… 40
Bibliography…………………………..……………. 41
ix
Research Monograph
On
“Consumer Rights in Bangladesh with Special References to
CRPA-2009”
Submitted to
Adv. Abdul Mannan Bhuyean
Associate Professor and Advisor
Department of Law
University of Information Technology & Sciences
Submitted by
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences
x
xi