Master Paper

on
HRM Practices in National Bank Limited

Submitted By
Salma Nasrin (Mona)
ID No.: 151-33-816-036
Master of Business Administration Program (MBA)
School of Business
Bangladesh Open University
Contact Number: 01712912452

Supervised By
Ms. Romana Kader
Lecturer, Management
School of Business
Bangladesh Open University
Contact Number: 01913705671

Coordinator
Md. Mahfuzur Rahman
Lecturer,
School of Business BOU
School of Business
and Coordinator, MBA Program
Bangladesh Open University
Dhaka RC

Date of Submission: 16.03.2018

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 Master Paper
on
HRM Practices in National Bank Limited

Submitted To

Professor Mostafa Azad Kamal

Dean and Professor (Economics)
School of Business
Bangladesh Open University
Dhaka

Submitted Through Supervised By

Md. Mahfuzur Rahman Ms. Romana Kader

Lecturer, Lecturer, Management
School of Business BOU School of Business
School of Business Bangladesh Open University
and Coordinator, MBA Program Contact Number: 01913705671
Bangladesh Open University
Dhaka RC

Submitted By

Salma Nasrin (Mona)

ID No.: 151-33-816-036
Master of Business Administration Program (MBA)
School of Business
Bangladesh Open University
Contact Number: 01712912452

Date of Submission: 16.03.2018

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 Letter of Transmittal
Date: 16 March, 2018
Ms. Romana Kader
Lecturer, Management
School of Business
Bangladesh Open University

Sub: Submission of master paper on: “HRM Practices in National Bank Limited.”

Dear Madam,

It is my pleasure to inform you that I am going to submit my master paper on “HRM Practices
in National Bank Limited.” as required for MBA program. I have worked hard for preparing
your master paper more faithfully. In doing so, I have collected information from different
websites, company's profile, interview with company's officials after designing questionnaire and
so on. But my main emphasis was on my assessment of the subject matter and interpretation of
actual scenario to make this master paper as more informative and understandable as possible.

Since this is a different sort of research paper based on a well-known Banking industry of
National Bank Limited “HRM Practices in National Bank Limited”. So I wish your kind
consideration as well as heartily cooperation to clarify the matters of technical difficulties and
professional.

Sincerely yours,

--------------------------
Salma Nasrin (Mona)
ID No.: 151-33-816-036
Master of Business Administration Program (MBA)
School of Business
Bangladesh Open University

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 SUPERVISOR’S CERTIFICATION

This is to certify that the master paper on “HRM Practices in National Bank Limited.” has
been prepared as a part of completion of the MBA program from School of Business of
Bangladesh Open University, carried out by Salma Nasrin (Mona), bearing ID: 151-33-816-036
under my supervision. The report or the information will not be used for any other purposes.

---------------------------------------------
Ms. Romana Kader
Lecturer, Management
School of Business
Bangladesh Open University

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 DECLARATION OF STUDENT

I am Salma Nasrin (Mona), the student of Master of Business Administration bearing ID: 151-33-
816-036 from Bangladesh Open University, would like to declare here that the Master Paper on
“HRM Practices in National Bank Limited.” Has been authentically prepared by me under the
intensive supervision and guidance of Ms. Romana Kader, Lecturer (Management) School of
Business, Bangladesh Open University.

I also declare that the master paper is prepared for academic purpose only and which I have not
submitted for any other degree before.

…………………………………
Salma Nasrin (Mona)
ID No.: 151-33-816-036
Master of Business Administration Program (MBA)
School of Business
Bangladesh Open University

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 ACKNOWLEDGEMENT

At first, I would like to express my deep gratitude to Almighty Allah the supreme authority of
the universe.

I wish to express my thankfulness gratitude to my supervisor Ms. Romana Kader, Lecturer

(Management), School of Business, Bangladesh Open University for her direction, constant and
spontaneous support, efficient supervision and constructive suggestions. I am very grateful to my
supervisor, for guiding me to complete my research paper. I am also highly indebted to her for
the scholarly and constructive suggestion, which was of much assistance to prepare the report on
“HRM Practices in National Bank Limited.”

I concede the aesthetic contribution Md. Mahfuzur Rahman, Lecturer, Co-coordinator MBA
Program Bangladesh Open University, Dhaka RC, Centre, BOU for providing required
information and highlighting the existing human resource management practices of the
organization. His erudite guideline contributed a lot for writing this report.

Finally, I want to give thanks to my parents who gave special attention to me from the very
beginning and during internship program and preparation of the report.

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 Table of Contents

CONTENTS PAG. NO
Letter of Transmittal ii
Supervisors Certification iii
Declaration of Students iv
Acknowledgment v
Table of Contents vi-viii
Executive Summary x
CHAPTER-1: INTRODUCTION 1-5
1.1 Introduction
1.2 Statement of the Problems
1.3 Justification of the Study
1.4 Objectives of the Study
1.5 Scope of the Study
1.6 Limitations of the Study
CHAPTER-2 : LITERATURE REVIEW 6-18
2.1 Literature Review
2.2 Theoretical Concept of HRM
CHAPTER -3: METHODOLOGY OF THE STUDY 19-21
3.1 Methodology of the Study
3.1.1 Study Design
3.1.2 Sampling Method
3.1.3 Target population
3.1.4 Sample Size
3.2 Data Collection
3.2.1 Primary sources
3.2.2 Secondary sources
3.3 Editing and Sorting of Data
3.4 Data presentation required

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CHAPTER-4 : OVERVIEW OF THE ORGANIZATION 22-30
4.1 Overview of National Bank Ltd
4.2 Vision of NBL
4.3 Mission of NBL
4.4 mission statement
4.5 objectives of NBL
4.6 Branches of NBL
4.7 business policy:
4.8 sources of fund and its utilization:
4.9 Associate foreign banks
4.10 expansion of client service
4.11 Consumer Credit Scheme (CCS)
4.12 Special Deposit Scheme (SDS)
4.13 Monthly Savings Scheme (MSS)
4.14 NBL ATM Service
4.15 Saving Insurance Scheme
4.16 National Bank Limited: Some Special features
4.17 SOME targets of NBL
Chapter -5: Analysis and Interpretation 31-62
5.1 HRM Practices of National Bank Limited
5.2 Data Analysis:
5.3 Findings of the Study
5.4 SWOT Analysis
Chapter-6: Summary, Conclusion and Recommendation 63-68
6.1. Summary
6.2 Conclusion
7.3 Recommendation
References 69-70
Appendix 71-72

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 Executive Summary

This report is prepared on the basis of my three months practical experience at NCC Bank
Limited. The Internship Program helped me a lot to learn about the realistic situation of a
financial institution. In the age of modern evolution bank plays a vital role to keep to the
economic development wheel moving. NCC Bank Limited has been operating as a leading
private commercial bank with its strong business arrangement of 104 branches all over
Bangladesh and providing sincere and customized banking service to its customers in a receptive
and technology based environment. The functions of the Bank cover a multiple services and
functional activities to individuals, firms, corporate bodies and other multinational agencies.

The report starts with an organization profile of NCC Bank Ltd giving its background history,
mission, vision, products and services they offer, their corporate culture and the organizational
hierarchy. Following that the next section contains information about my internship activity, and
my job responsibility during internship period at the Bank. The next section is the largest which
comprises the project, HRM Practice in NCC Bank Ltd. The project encompasses introduction to
the topic, recruitment and selection process, training and development, compensation policy,
leave management, training evaluation process, performance appraisal, career development etc.
Each chapter contains detailed explanation of the HR functions with relevant examples followed
by NCC Bank HRD. The next part of the report carries out SWOT analysis that analyzing
strengths, weakness, opportunities and threats to the organization and figure out some important
factors regarding HRM practice in NCC Bank Ltd. In this report I also try to include my real life
experience in branch banking and I also acknowledged different banking functions and day-to-
day banking activities on my way to complete internship.

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