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    BEC Vantage Masterclass Workbook PDF

    Uploaded by

    Fabiana Alem

    Copyright:

    © All Rights Reserved
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    7 | BEG Vantage _ “Masterclass " Upper Intermediate Workbook with key Nick Brieger Jeremy Comfort Nina O'Driscoll Fiona Scott-Barrett OXFORD Pg is = ipuaiaeeeonrais estas ome memonse meer Saeece aie eermente Stee peeetote Sevecere mcrae Seema Sate ep aaee San eeeenesecs Sees seeee cane inne eee at Siecnakusann ses ioe NGS AoE fea TA 16.28 2036 98 0.5858 e868 73 OMNDUNEWANH contents people and companies business travel communtcation at work health and safety advertising and promotion international business sales motivation customer service business ethics new directions sample writing tasks sample speakina test key and tapescripts 3. Fd oreen wade conmicin wth wos inthe wotsaue unit 1 people and companies fz - <[mleluale]i [ols [x]elw]a]a lelv[atelylifalclu[rlelali[nlm | vlwlolel«lelelelrls|wli[v[sle | elolelri[slele|tlulylulnix|clR vocabulary 1 Match the folowing business sectors (1-12) wth the actives invalved in them (a4) | + SURYA Rei cere tees eet Eetreee ee fefolsrlwlelelula[nlele[wls ae is nef cog ee eee c[m[v[efe[n[elolele|mfolr|il« Ata i “ ieee ene ae zlelalwiy[s{elali[elifm|rfel zo © Our technology transmits information over macia such as telephone wires or + oe ee o— elelelelwlelm|r[efolvfelel ile Se ee eee rlolwte tel elo (wl euler Je rage eer cored aoa Sa sf af VU a 19 Tis sector includes television, radho and newspapers. rfe[[elu[als[w[wlelele [mi t{n yee eee ‘ oflelalnli[s|alt|ilolwiylilr Slee yer | eet eete tet teat ateteteta oo De eco ee ree revere nfo scm aletslyfolelelmla[w[alele[alw 5 Nemeaieatariions: k This sector includes any shop that seis direct tothe pubic. ie ate fe id case eater 4 Jearning tips 2, Lookatine sescrpton of famous companies ant match each company wth the ‘ewepreteu who Sate hen aria nsw word te veo to ear etd parts of speech You can then see oe Se ee eae ee teep a ecard of thee worse Complete the bl lowng he ample ‘io Moria Heney Ford Midas Del Ray Kice Sam Won Ted Taner 2 This man deeoped te autable, wich had been Ss = | asecive rates iosent in Ezope oan every for ot ene tmeeny ~ unpnyte—_ ompoy py ance - vrurponent He took a sagle Meenas hamburger stand and £ E ceo te bat tino a gba ana commen > % ; 7 € He helped nam Sony ito a wade free In te 5 each 7 ache ae a ‘sesronce noisy - See aha He but Att based CN ad TES into 8 lb see. = a ee ‘abe ins rom pt of AOL Tne Warne He wa ne ier of aM ana Sam's Cub cine {Two yeas ater sar is computer business his untersy been. he had 250 enloyees. 2 ceca ser ta, 1996, open he one compiter sore, which day sls mae than $14 Inilon computa assocates product 8 day listening 6 $39 fom A.B Cor Dine For exh guation 1-18, mak one ator (88, CoO) oA but 8 oun made 0D corsets 12 eles 8 ta © moss D tome 2 Acomy = 8 se C natn ina 3 A peta Bale Ca Dewy 5 A mace Braet Crnaaged Dhan 5A toes Bate Croce D seer 7 win B most € thet Di 8 Read 8 oon € bus D emp 9 Asoioms omnes Cone tes 10 Acssten —«Bmiagement C mcense Denon 2 A be 3 gate c D reaver i Amme | Bema Dates 1% AGW 8 pense c 0 fa (You wa ears presematon by an expr taking abou the caret ston te ely are borden fe wera of work Fr each question 1-7. mask one leer (bord, 1 The speakers pesatation I based on A hi exter research. B he own vie popu mreaion 2 The speatr 587s ata good etucston A enor revere, Bc normaly races for a sccesh cee C i aways necesary 10 scored 3 emoloyers ware a erpoyes 2 sy thay mist A prod exports fr Pan 8 ey those wen me pera 0 sicoed mmtvate hem 4 According te sesh people who have wor had ‘hare helped to ancoed B show gent vrtee have srenghened be county's econo: 5 The syste of rorre mat provide 1 fancl benefte 5 non tnancil berets € both frei ana nn tran bere {6 cording tthe speaker pape wha have reed shoud 1 take come respon for that own franca ston 5 rayon the sae for sate prion be amare of he nts econ, 7 Recording wo the pear erganeations are rein te nano eof manage seeing the bereft of row tesco, language in use: question forms 1 ‘Cassy te folowing quetons eto closed, open or nde How an eval herr {aitero tne pea key to hagein the ie bees fare ae gosta eam? ‘Soa ane eepnga ganze ne re epontiy oh omc? Look atthe foloningintenew bout the fre of work and wet the bet qustion forthe anewers gue. We an eet uesion 3 and 5 ao ; 8 They can prepare er te hte by becoring mote mwa ae 2 5 They need ts bacome mere aware the importance of cemagraote arate ao 2 8 Yen. they wil cary ae he word of were aw 2 8 br my pin, his wend ste in he BOs ae 2 8 The main changes wil cry be te cappearance obs fre ae 7 1 Yen corinne tis an nota wend am > B Ihave specifically chosen ths were aa | think wil totaly change the word unit 7 writing ‘hen yu wre a docu = a rc, oa fn or ter =i port ‘choose the ight syle. One sept of ej wang he rit etn and tro ‘These need 19 match each cher and be writen nthe appropiate sie unit 2, company structure Match the ype of document (1-4) with he appropiate reting (aa). Then hens a tae rom te flowing it Soa faemele maybe appropet or Best regads Best wishes Bye Seeyou Yous any Yous scerey Z vocabulary 4 Match the departments (1-10) wth te quotes a+) "ponent om man aa tee soaare a operation 1 tema emai pn wom yout wet 4 bexseisein | 2 France © Lam responsible sourcing a mata, equipment and cirparents needed by 2 lanertos pon mtorr oer ow 2 Dea Me Snde vee. whet om My tam proves data gues o ass the heath ofthe company 4 tert gesan wham uo wl Were 4 lfecmaton Tecology The Martting Deparment denies gaps in ou rk range We crete the prods andthe fot them. sets © We ae concerned wth manufacturing nour wo Factories fun and games seadite stoning frou syinge aout work (1-8) ad match each ying wth ts ae 1 thet yt tera ene ‘expanaton (4). ted seleon 7 Purchasing 4: We work wth large team of rational represeraties whose jo eo get ocers +s rot where you ae today hat count 1s whe you ate Bete from customers and then ens that he eres ar doeed fer lerenan 8 ay fy My depart has wide range of responsbiis tom rang the pos room to 2 Aman ca fa many times bat he i elle al he ges 9 feseech and Deseopnee “Senet ots Fre Ce |e nd ot what castaners want. et he rcs and erga promaon caps 10 Sales and Distation | encne at ou products are manure the highest possible sandr 3 Amanageeis nota pon who can do the wok bet than hi men Pe ef ea hes pemon who con get Ws men 2 othe wok beter than he cn fre 4 Mork expands 50a ol the tine able forts completion 2 ent rt dein of mg depen alr and ons (mathe Pinson sieisbisteiaiesiememnl 6 iehaded lade comes soles 5 tiedes oe me important ham fs mchage manage are vesponatie supported De Kat Menninger ranean © Choose a ob you Tove and you wl nor have to workday sou ee Deter mates an ste cream both nationay and tration The 7 —-Reteat man shows his estes the way he wets te men, iraeztngceparment (0) bythe Drecr. rns Flach Thomas Cae Hi depart (2) ete mart resach in order ith 5 —_Abvety the sringboor ogra scheme operates fnew product development harnes (3) a aonymous tae of market researchers wha, ta, (8 for specie Fi) pret seas. The ear (5) los of epi tom inter 2 Misery s about wang i a beter may. nt abou srs eceralsouces Ths tformatonf pase to tannes wh 1 you the your mek ye enor yur te ©. = 6 coating the inkratc wo a 8 cn be presen to 6 Hsp i ho ae a ee Cees parc oo es eas Sones vine aa at @) = proton comps lr no and] predicts = Success men behare ea ar nay to th employes. se a 1 The mostinortnt sl managers te ably 1 ota the sta ee ee een eno 9 The way you tink is more importa than what you rom ssa and a secretary, They (10) own is sche and prepare Set youre eget. alins apport 1B Mado ca campettr of Sn Nth owing db deco form Macias oe wots have been scabies Rerange th ars to ome he sentences | (MARKETING MANAGER + Pes eth mare isan (mero sas + Develops png and packaging Ws doy wth tes. ev ales meting + Deeps and manages) sow —ateget (ema te orate) ae PRODUCT MANAGER PRINCIPAL RESPONSBILMIS + nents catare + Manages ne prac eon, pring and ©) rah aces + Worst wih neal) ena pre (dee) and mat (oop ant (MARKET RESEARCH ASSISTANT +, (hry stats duran pst ls ope oe le. + Aten (6. feof) rd gener dts on competi 1 Preptes Om and ‘rode management with ifoman needed tomate decors on omen, statin and ping of pc. Maen onde rom clans and b 16 fd ght wd omintions 1 department —_ 2 vet 4 culty 5 prot Stormer 10. unit 2 Se arrangements ecto tems oot reading 2 ‘mak ne ter (8, 8, Co ) forthe ase you choose WHAT ARE THE ORIGINS OF COMPANY STRUCTURE? 1 we lok at the stuctrs of companies ne can sce how they have rebected the curent mix of Ideologies at any one tne: pala, sot, legal td cco tention bet fur On the ether hand we early say that structure 2 nor fexture of hua rare nother words we peter ‘nganiaion to chaos and we respond wel ‘rly defined aves of ety In hs way we fc in the atest communes the beginnings of ‘organisational stucture IF we look for the paca aplcatons of thie thinking good tating pin isthe Food Motor Company: Henry Ford, who se op bis autos smantfactring company in 1903 fly belles Chat efficiency inthe workplace was bane 08 roiling jst tat mi of knowlege and sls eure teary outs igh. fen mpi, tak ‘herore the taining provided to his worken fects an wht wa nett to do thea Today, companies sacar according t9 this approach would be considered very minis. ‘Company crs ae based on tor prncpies 8 ore han fur pence human etre, 1 peeve scenes ‘Aezacng to the sth people te to bie ave creed sac 8 work oguer on shreds, havea oogte of rok in a ves warm dealy defined orgnetons, Henry Fors provides 2 we ranging Waning for is errs 8 very rept waa rhs workers (belo and wis fra woes Dare fcited tain fr ha makes, Industral change and gave the worker 2 new pidon in the company hierarchy. In addon, Sanagenent bryan to change moving away fo ‘ore stoerac modes, where 3 sige lade as {otal power, to Uroader ones involving = peter degree of power-sharing Tis bea ws elected in the parealar mic of sls needed for succes. ‘hese en be smmard 9 + panning what seed o Be done “Fea the tam of ellengues and woes who are sig odo + organ the work athe mos eicient maoner + convoling what hat been done fo enere tat t fees the pan “hese four aces have rained the corestane of management While companies may hve changed hr Reracies an Become leaner ad ate, te tks care ot by managers have remain ergy tunchange The Misting Manager nets pepe ‘he marking plan. In tems. of acts ‘ges: then he se nef ensue tt hel ‘communicated al hase who ar foe ovale ini implementation: afer tis stage comes the fzpemeataton iself andthe manager ews 10 organise the work of thse wh are ary Hout Sd finaly to complete the process he ls nod to be compared gait the plan What we have Stated for the Maveting, Managers Fepated. throat the company, wih minor adaptors to ‘ccs deparanen's aces and concer 4 Toys workers 2 sre singly tok of podicton 15 hae ter expecaons than ha prececeetrs {Cave recognabiaequrements an! wes 1 senses ete tan ter pedecenars ‘5 Acordng tothe shor success managers eed 8 tobe good at slanaing ask C wolead by ramole Dt foiow mols fom wel-emsbianed compan 6 Wy does the auhor give mating aban example? ‘A becase tea pea manage ea C becnsse aren is cental oat company 1 becnine companies tay re marhting-civen wait 2 1 listening 7 10 is a medu-szed engneeing company which makes components othe ‘rotor nds, You wl ear a eresurauon by tar Maragng Dros ang about ‘he changes he plang for he company an ts srr Fr each quest 17, ‘ak oe ear (A a ) fr Devt nav 1 The speaie is hing the presentation because Ate vote of bins ent exe 8 the wohone of tines has foen cet the volume of busines hat fale rect 2 Tho speaer says tat her company heron is appoprat for the marke 8 i at aproprate for be mara 5 Infiarce, he newly appcited conote wit wok wih Gag Buen 8 relce Greg Bares medley check Gres Buna’ work 16 The sash wou he he I deowrment 8 take vere rcs of purchasing (Conds meta changes ed othe rake, support the other deparmerts ithe company 3 The speaker eye tat a ater stucte 6 reeded 7 The man purpose f the popesed naw eam 0 Rinses 2's formation on ways of worn B in les and purchasing 5 suay he us ot computer mea. C tought the company arrange ormation mestngs 4 The speaker intends to inprove 2 conacs wah suppor B te proceces fr paper based purchasing the procecures for orine purchasing, language use: present simple and present continuous 1 Classy otonng semances ine + preset mole or wu aces an ruins P51) 1 frecat simple fx general pormaran stators (PS2) 7 bent cette ercaret enpeeayeciies C1) reser conenvus for dete arargumars te te (PC2) ‘Theat Decor het he aston an eration mr a ‘prose ping tba ono Eten ape xo revew hearst ans tener mating ee Now rare mowng nar utan enaaanento Bt They ae tring sw ser campaign eae 2 compet ois ea fo 3 prertion wag eee eee Wie arma (evo or company soucure ine baht ot mast Sorlcomon Ths Qi. inser mle ming anges. itt Soe oc toatl dacueson So wh (ie cron atuaon son? At post we. \ercononea 3 ange ‘emg = anny torn mart orc Ti irene rgtuas on orstnng ne rout ngn our arent sheath aa ik @ Tho ts ow stusnre ane decor 8). (repartee Manaorg DreciThs sours ‘rt wt (tote amove tors negation Se ‘9 range erouy acne ean 1 (oo free any mae hana forthe nt x manta as Sans 03) pipatiry appetomright Howe 1d (enpec rtho lonabky e ‘me ot or non movant sre tw a) (srra te sone 12 unie2 writing ‘Tne fsowrg memos sent by he personnal ceprtent sos ri sports ive ge untied up Mates he bering (1) wn cre nage (ed) 1 proces mer MEMO t MEMO FIOM peepee santo aannast MEMO MEMO. 10 steimngosert 2D fecey Mirae Opera dent Ho pomp je aoe snueanasecamet Soroimena poet * its ny espana bo ‘ou nav ese, icy Reon tem we fun and games ead me folowing Story ard anower he questions lon ‘A new manager spends a week at his new office withthe manager ‘ne is replacing. On the lst day the departing manage tells hin Ihave et three numbered envelopes inthe desk drawer Open #5 envelope if you face seis you can't solve! ‘Three months ater there amar eis, everything oes wrong and the manager dest Know what todo. He remembers the parting of ‘is predecessor and open the at envelope: The menage ade yt “Blame your predeceatet He docs this and gts ow of he dificult About si months ltr, the company le experiencing a collapse in Seles, together with serioae product probleme The manager quickly ‘pens the second envelope. The messege teas Reorganis!” This he does, and the company quickly recovers ‘The following yeas, at is nck ris, he opens the third envelope. ‘The mesnage inside says Prepare three envelopes’ 1 Wrst does prsecessor main? 2 Mat haps othe mage? unit 213 unit SS business travel mning tips reading ‘A SPEACUPis ately wg tte pene and eneghoe sem. Simp par un pina tur on gest sno sve Yom gest ekg ep se sod ccd nd ea sc a ot ia tape ee the ny sound send peter se Tey re conga wih FCM peor! COE. ‘raelers Which product (A.C or 0) does each statment 1-7 refer to? For each Stement 1-7, mark ene ter (A 8, Cor), Yu wil ned to use some of he 0 One of my hobbies eating a decks Sa, wen fm eaveting | ket take Pon of binge ike ton hal alway atone and Ger hore akg ‘As a ear fer on long Pal ght | wart someting to hap me seen “arathing to elo me forget te tne 2 As aways wael wih my laptop ws | cull ater tomy aout music wh eter sound aay, 3 am est beiever a sherathe meine am Isoking fr 8 ety ape ‘pe th te efecto Tang hl Wael nt with 2 rong based spyoach «ed a doce which can ve me the te aa he eaten major ees rough! te wok 5 Len fd myself nlxeostng paces. Whar {have a couple of hous spre teres rhing | ke more an wating places of locas | en wi hat | ‘capa te sight aed eounde unc e 6 Logit between tne noes |e fe o Koo wha the pei tne a 2 po ving your, 2 that | da Se euch aig une” whe Ih. 7 Fi ting an in ta spss in aly Ss 1 he f (8 WORLD TRAVEL CALENDAR she ace at companion pepe he cae fi al tem dak ‘el ind alo cock 3 calendar ad 2 ‘da Pre the sta tue ol ough ‘he ime mr ces tom Pots Hog ang rs mr ences 9100 seman send tha pan te ee 25 cent soa sees ae MP3 ple The eacpanes Foard and east werd i e 16 units "THE mca ay small an 2 maton tt onside woof dal areas. (apd of appa and soreg 180 phtoots 213 Une, he neon eal emigh oft o> pect puseorwalt rs mor the nae ‘amen ana take srt itl ceo ps rd comes th pec iage tig awa JET LG EUMMATOR a conan ek nd lnsracion tke foam ents ng dcaprese ecient pect pis on ur bay vy thas you ght Then tack, tla ed the pe. listening 0 ‘nts 67 Jane Ronson making val arrangements to her boss Yu wl hea ree telephone conersaton messages rte on Or wo wards 8a he at 1 (Questions 1-8) owing ene 2) terme ok sp 9125 Fearon oem ras sta. aarp oe Cal 2 (Questions 5-8) Ts rome Commer Ching. Delo Ton 6) Th si ert arom re Se cit a 3 (Quentone 9-12) ‘ack at te form btn You wi ea ane phoning abou ost gouge PSE esr nae ow) ent (9.—. Son Sot dace (1 4 ous apology tr i esimee unit 4 company results VOCADUTArY 4 Compete he gaps the klong snkrvent by = company chaman, preseting "apogee fre confutn snd woud he to OPE you hoe wee o pee Srorrerert apis ericeaet tn be preseraon| wo o Seer. snadabie wher you arrived «a prosent a wo require further detail, | ae ba ase ial coplgne’ ae the level of (4). ‘This has been achieved : | 6) fee elec ee rere —e ‘of areas. Our main focus in this area has been to. es nd wh yf angus oe mown, Gime eee ak ae eee Seminar ape era o nfecacmed toch | “some of these areas has (9) extra Income a an ingotnt time. ltr our programe of co. ra teat ee ae 3,589 employees Ths mean that wearin 8 tong tw esta aig 3 ie ar wl ake ys oars | potion forthe coming yes, when we hop to see an an. in wading condtors and an om, i core atv fun and games ne youmnineratonl rove? Check our iowlege with these questions | 2 ach the prases of cause 1-8 with he resus 1 Giehch nena he we? | tatnsonrety rae nyu charg ry a eee) 18 units unit 419 20 ‘3 Complete he fotowingcosoucrd Al he wots can be fund nthe arte on page 32 of te Course Book Aesoae Down ‘oer companies in the same sector (11) Trveil (10) 5 shop or store whch sels he end wer (6) 2 most he same (7) 9 bert (8) Set re (7) 11 crease n econome acy (8) Spposte of sucess (7) 12 induce a me proton the market (6) fange () poate of erento (6) feuna a8 over me wor (6) 4 learning tips Netce te decthe endings nthe following werd change the flowing words into aes by ving on of he abowe endings Ser ay veto male oer anges tothe word reading ts comoary te Cusman gee an mrview of he companys aceasta e ‘anc pred and prope the Mature fea the opar Choe Be bet fetance om bet of each of he gape For each gap 1 mark one ar (AG) Another good year for Remit Tam plese rear tht Remit has aga produced an excelent tof res the come eerste the at x months Ieeanito he tumoverfortne whole the as faci year Dh. Demand fo or sofas an slasons hat remained svong A maj Aevtgmere was that dung the period Meblare signed a cereracttouse or stare secon, or buses wt exing cuomers has grown postive peru would the to mention he aunch ofa maior rojact for DiveSoktor, Ths runing according to schedule nis progresing extremly well Our rece sed parsship wt Uggs Inc also proving ttectne and ile helping thersto deep ‘As rest ofthe corrat sane wih DverSolstons ‘rte ths yer our etre! bese now ince seven cut of he top ten ensures companies Fis a8, one theleadng independ aco, has neg tad ur sofware eo esl seminraton sytem (hem Brora now dow om 20% 0 986 ‘ac they ae wallon te way tothe taroe of 1%, ‘As announced mow pelinary ests Marc 5 yar, ‘we have ncrensed etre ew prods. Asa rea, sninteret based vein of ou sofware was comglted ‘ving the prod | Wehaveakeady eed 2 rene of enquires fo ths new adaptation whch we hope il ado res ng the net pt urstateay of desgning stare andsousers wtih help our atoms reduce coms when acauiting new bisinesswileontmue We beeve there are sricant opportunites forus to erease ur markt shave by _woring wen parnesto evr complete slsionto customers.) The economée orcnstarces rena haengna. However, -wereman confident about the prospec forthe busines. ‘wh our customer base our ora! technology ant eat prospects, wehave a sound base from which Concnue our song Goweh nthe US, ce sowdoun nthe ‘corey helt atfec our ato growth In acen, we Decor wl ensure at oss ae ae ‘convoledso that ou proftbity ot affezed We re cenzanat ou satey fr te region sound oe ee for Retin exe erring martes Weave contra merase ur rover, whe adeng tout stomer base; andor krporantly, weave ep cots nde cont 5) i eat ba ec ese ik pect poe ene onto 5 however, a is sage Ms mare eresars avery eral proprton of ua C The wil both extend the mae for ow software ard create openings fr new erojecs 1 Our cumtomers nent to respond to sn neressghy compete enianmert Ths ow rey be ac the sore Sooper Nore cc Ee eta oar ieee Wb eg Seen Neer pole The sige achiever, prt apa! 2 background of gee Slousonn in spending ad economic scent listening © Yu wi ea the ncn to company's al Gener Mein a hast been appointed oe Soars 2 Me pap erg 8 vil vecene the agenda a esr lhe menting, ( rthe suends ane at meets 3 The endalyar oft ad Le sstonert ince he ess fe he compar’: global aces exc A 4 The otal number of people at he meting who ae ale ote 8 as 8 conader aren cannes fr re Board © chooses now Charman fo te Board 6 Zapata and Merb! 8 weer spores language in use: past simple and present perfect 1 Some fhe folowing sentences conan maak. sentence nce, make the rece coco. 5 How ong do you use Zapata abd Meribel as our azo? Ths years rests show fa the cmon made a unexpeced prof 4 Operating cots ave Geren subtaray sice he sent When ave yu evans ne Bet? 2 ample the flowing dno by pting the vet in rackets tothe conc tote, pas rie orca pct ee 22 unit 4 fun and games opened wt dente posts nthe past Use a conbvnaon past mpl ant ‘oceare you roduc a regdr eurtrly eprom se ote key members of Sat in your repr you conmet = te mony es Spe quetrs wate Look the tiie Below and your handurten carmen Ther ung ese totes wre your repartee 120-140 werd PM os aes ass | KOS Ss Te goat reo aya old wr oh of irs Fe ee tpeifigal rok tome Boe, ately (Aa ial nots array Best Fee gosd moka, Mt sisyporng rely igh et poor aca roasts Foren ots are ms jr «wa sigs You hve ist tended the AGM of Fora ne, the Kternet Service Provider You ‘he Sard to wre up yor report hom the nts you made We te report fl by changing the svete in he tt boo The Ait wn don 24 Septet tie Croman reset te agenda te ase Derg te eat. te Cnn rescind ‘Ho Pal stor tov showed tat ihe ats hal son 20m. cts ad ‘es by ovr 8 a resrt as # wry poor ROW Re Cram cad te dat expect The aa tempo nest yaa ord re ona ov 9 ded, te Doors nel at Sop ation Tere ee apy tones wien ae avons Shor te desotrs nl sce pay ras 8 (eos th pa tr the et peas unit 4 25 aun eted sean eae ae 3 Matcha word fom unit iB communication at work ajecive + 0 = Go ioe ee | a ae 4, Use soporte pais tom ensrcise 3 to complet theta about « a ‘Email har become an (1) for business communication, ‘plain other forme of fSce communication sacha the (2). Of course, em har is dsadvantage. Many of ws hae experienced the feeling of tacinghetpley at te (2). fer sending a eazage to the ‘wrong peso. Another deaback stat e-mal ls act avery sew medium for However, the (Sven Of move are ns step dose, vocabulary 1 5 learning tips 1 Ilan to ser the agenda of our smo Nouns can be cased in iret group wn We Seed her oy 2 Complete the flowing word able 24 units units 25 reading esd the ot below abou were eomaricaton. In MEE of he es hee language in us: fre extra word H's eter grommatcalynerrect does not Fn wh te tmearing ofthe text a Ie cae wre CORRECT. F thee an exa nad in ‘Be fe, wre Rin CAPTAL LETTERS countable and uncountable nouns 41 Casty he folowing nous as couable(C) or uncounable (U) ‘A.uide to good communication | sere ‘oration © temper conpin abut be ck of fc conmicasn wich ner EH | eat ene 0 corpo dt, emach chow ul fee carminiaten tenets n CORRECT. | ee = (tla oi nds elon wees Et are Werire 3 a = pb eiagee-larbpecri apetpeiv os inte} : | = = (03 cormuncaton and some ts 2 thet use. The win eommaniation & neceSSy HY, nn 04 wast our reader the permanent cr of your message. However ou shuld Aeon ae te ee 05 rovebe at wien conmurton sat aay ed 35 soon ached Meme eee a au 06 ard eae canbe ely orfaoed ato ceed rte anampiona # our (7 ‘inka ets neti ton, dot ne ha mde When peprig a ng Z fs Z = 8 wetter dort etn ey pnts fe you we ot he st of. Then ten [secant owt Fuse Joven (8 ser rte bel compoting your let tthe et tg von ca wth he = es ie les eeepc ee ei Ses en alae), oe 1 oe sending i of Ea an bean excelent ere of low 305 ens ir es | 12 cerectunertaning ofthe net tps ara mesg When yu nea ea oF a so 5 remo, write ait cle ference to your tpn the Subject Rl \ = J veer ene Uae rcsived ea am Magda which ae ans or an ave tt listening 1G You lpr fe erat iting after ype of cmmestonin he bo eas cache ‘eepace Fr each esi, dee winch ype Sf commarcaten eg ce ‘oul sehr ay iforrabons and sugested at she makes coma We one lege (A) est ta nono o he ecarng Do no ee yer with tae who reenable vet Hy have se, pros you ‘roe an one. oul some esas ores you cold end her sort messes , eis ‘one gine, |om ae she wl be vr apy Thea yo. x a Fry eae col youl ro 3307 oss you nave eee em re era pea ver ere ‘he mit fo teat meting Naver aS woul I 9 copy Dee 4b mene eony Dreporing the apendas ru et meeting ee Te tae Tok farward song again ine Hace Negottion Fogard 6 Setanta Simone 2. @ You it near re noe exacts of communication nthe wore For ech ‘eeorng. decse wren chanel of earmuncation the spears) desde(s) {forthe flow op sep ete ane ener (H) nes to the narbar of De rexmng. Do no ue ay leer ve tar ec : 1 Preston 3 Nena C Mena | TD eeas E Prone cl | 1 Cempany rae 26 units units 27 writing unit 6 health and safety | | fun and games 28 unit 6 29 ‘3. Find a terms ceoncted wth Rel and ayn the okowng word amie wyyPtlAlol [esttialele lel tla felalofe[yle[s(m[v[tfe[s[o[al™ v[alelefolzfo[wlels|nlelvia fe alzlelr[slelslulv|z|t|mlelels s[alolstelelsfelele[w[s[u[s[r] o[alalofrfalt{+foln[m|clrl ilo alofelclulrl{alslals|s|'fele|: s[mle[s[wlelule[cluly[ele| ile Aale[witfelelely[tfr[i|rfalole F[y[t{elalult[sfel|y|v[elelel|s e[[o[alwlelelalwiele[e|m|t|y t[ale[«{olsfofels|s[n[viv| rl y[Fle[wiv[sle[m[t[o[x[m[o[w[n 4 learning tis Notice the falling web partie pases pote a swt ot. Insome pvasen, the prtte 8 pepeion an he noun fll he pare Dspace ofthe cose caret Incite i fan ade andthe olonng noun can often be placed eter blore or there prtle Suh of a puget ron Se al equa ore Lal he partes ne toning sertences a preptions () ar aves (A) Condos mst be andbsrcted 1 alow people move around he ofc Fito protecve sows when handing chen be employer may have o ay for you dass Pronged we ofa mee may weed nrepeine san ye. “eu mis comply wth te repairs. seh outa eonainers ere 9 You may sek tran oe tet reading ead the folowing quienes to employers tas stress the worl For each Geeks rete bes AR Cor) cree oem py dere What sess? Ses ith aes eatin pel hve wees es ia ies Bt ses rere and gos on a ie Can est mera py net eg. pes rcs teat, ot se) Ber ude esse an ain ove Ferenc tut wen deans ae pss bce he, {ey be ses tc fo he ene treo Ses Bat ts cay ado ‘Asan employe sity conc? "esos yan ake ae ht a emptapes et ade yh wa ed ssc eae You eles ‘scion ed can ey cot ie Ts as ‘65 yos arate my Sew ai safes an none anes Ses edu wo pelea! lindarg and rare ase ana Ses Fon PS" ‘ovale stesso a wove ce bo a. ‘claps fia ep whe dota es eo oe ‘teres gen congestion so tor enlace We have ‘sre best om er tes Unde eth a safety law, what mst do about sess? ‘Wage ses cased ot ate ware y wrk cou ad heath you mut sat ak ase bes ee king x preset at os age igh lb ag es of es + desing bo ine homed bythe pas * tein heer sao enh pee at am. mcs you mit te ae aso spo el WS ose ee 1 Accrdng tothe rst paragraph, he gue sates hat 1 both sie and prestiae rode Bad reacon= 8 tera rk betwnen sess a ther lesen CC sess can help you todo bet. 1 depression caused by presi 2 hy 2 important or employers to ae ses seo? 2 The a reques theo make he workpoces 1 Resuong areas can be very expensive lopenng sesso emloyens maybe expensive fo te orgnston 1 Sessed werters complain 3 3 According to he an enpoyers must ‘mate sre tat st precsres me removed arajor the cones of ess nthe workplace cary outa sid to ently watt tes lu sess also asd by problems ose wok? ‘re you saying Ihave toe Something about that? ‘ou'ent ude ae uy pee lah ced by {es et ples state wer eg. faa dons woe But reat poten an ce afi Pepe ope we pests wa and ti Permanent wrt ih lS bg vdeosg to Sat tps we ey tse ‘some people mare il to sf rom ses han ‘Wee al wine w sve, depend oo eps wet ‘et ty a ine ee pepe eel) wey aja ple you's epee makin reat et dona mal yr eles you nk at ‘orme porialay ware beet at ‘roatoce ka om bi wok oad So ee ‘ena lee be proare mht ey oa ace ‘ca How les ou Eo hr ouch ‘sue atl yu empl may asi ‘nad esse presee Fon Wo ow do rcogne ses na para eros? aryl he eed sar of es nats se De Posie ta mange nd colar ok po ‘Sange apeot ond tin ck a cet "ens wath cag ray sees {acta ood prtrmance ese eg fom ‘rernay ao sae fn ae or Ban see ‘ntorge hy mia conga bt Bie or al hy a gt ns | Aecating to he rt paragraphs the ade sates Dat ‘employes ar ot cig deal wih narwerk ‘ted nein riers 1 employers mz be sare of tar employes” home same at weremayIberce an engl’ hae te. 5 eployees nett be anar of th cues of Sees 5 ne ft paragraph me gue sates har employers 1 mast ensure tat employes dn fal bias tei ob. 8 shoud organs te work xe. C cantelp empiyees by reorguning he wor. 1 mace tank rt ey emoioyee can put up min 15 An employer may iow when employes re wer A Sap ge avai er common of garetes may mevene © they are aay wap Yeu wi aan renew wn a Hea ae Sey exper, arg sbi wrelace ‘ide For ech gumton 1-8, mark ene iter (XB ot) torte Crect awe. 1 The bas elation 2 atl ad nonfat cides 8 sexes por 100,000 wore (C aesderts per 1,00 werk 2 The ate for nen ta acid ie 1648.1 per 100,000 worn 8 295 per 100000 workers C lower han ft aca 3 Compare ote previous yar, herbert acide wae 75 ower 8 was 295 hgh Centon, 4 During he 908 erat of fatal jury to workers 8 decease, wes Sal signcat ‘5 The wend for nota cides cng the 90s shows As conan 5S sabe age 8 dacease lowed by 2 costar te 15 Acomparson between he see shows that ‘A nen in work reat eter ik an women fora yp of scent 1 men ate at gear Pak an women tr el scare men warrg nce ae stele ek thn women 7 interme of age he satis shou hat 1 young wafers at a gher nak B Ger men a ata Higher sk of ess serous ipry the ek of ronal aces ete same for Younger ander workers. 8 Riis of woroice sets ae decreased f ‘workers a gen proper Paling, 8S woriers quactone ae nawore a wore employed fr fer hours per wes. language in use: modals dal verbs can ypcaly express a range of meanings some of which are shown sow Complete he able wi he allowing message Cano the dog between 2 heath and Sly npecer a a ry manage 1 tm ari a ti stage we (1). 9 yous ath and salty carieate ele that her ae some problems So, what spctc aes of ak @, ‘we concent on? 1 tn my opinion. there revs ik ares that (2) be comet Ft he lighting (6). be paraded A presen may case eo san 19 workers ho sper larg haus on te fry foo, Yes we (5) certariy improve be ighing. No problem with at Secondly as we were going ound, we rxce a rumba of wet Nor surfaces. These (6). cause someene 0 Sip an 0 pe menses. We ‘hortore recoenan 3 reguarmepectn ofa foo 1 Fine Ive made a note of tt. [Adhd re of concerns the tae coming fam the for quent AL resent iss acetate br the company (7) Tet ro bl 1 We relic that his a peblom anda paring to inves n new equipment (n= | et tak ou thin ha ese prorat wi ve our Dicuss with apse any haath and safety improvements tat an should or must be cae’ ov at hat were ‘en wing a document, tis important not ont use he ight langage, bt aso to chooe the earrect se. Belo sabi! repat wen by Meo Crm iho ad an ecicert ais workce Look theugh the repr ard mate any recemary ‘morovement othe lngiage te se, ‘elo, Misa Genk Tam ae body sprayer wok athe int shop. Nove tan ve yas uo "Eason Saray a 130, nthe pint wkend an cede, was cy oui fo ny wert Tea elo {he foo The Nor was met. AD slppery I wert the company ‘nue She tated my arm. She sal oer You must go hme! {Tam off ook no: Hore than one wos sm nab Blo ‘ome. goto the ppltherapit evry ay. She mt me. ity abieyimponsbity —_poseity/permaain ane ooh ha ‘ee obligation breiton when here doubt BS SS fun and games 1 The folowing sie ae pron in he woe What cant you do when you sec cach of ese re? ®@ODOQOO 2 The folowing sow refer o emergencies in te wovipace. What does ech in| ‘ert? Co 32 unite unit 6 55 unit 1 recruitment and training Vocabulary 1 cance 4 phavkeaeen 5 auctions 6 rertmet agency 7 reece 8 selection boar 34 unie7 ate the owing recat terms (110) with thr dfoions (+) {3 dbcumer hat a anda complete and onde a prospects empye 1 deckion alae whe candi an inevew 6 cotufetes and dolomss tat smeane has gained document which oes ifoematon about pesos sub fr 3 joa ft choose someone fo ao 9 meeting at wich someone asked questions o decide hth they ae stable forse 4 cxganisation that matches ob andes wih employers 1 person who spots to ae) aveis Westerberg programmer wih fv yas experince of working for an Itratonal bare He has deci to look ors nw jets Pa the ello toa from his jabhartns are rt the core ore The tone has ee ore se He ident suitable positon. {He wats fo me rei o he nen 1 Marcu looks though the ob ade 19 He answers the varioar’ questions 1 He we a ter of aptcation 3 Complete te crossword, Al th wots can be found in he ace on page 36 ofthe Coure Bosh. oe pees 1 Belore you spy fora positon. ensure hat yu sty he ed (12) 4 Seeds requedo desert (9) & vacances (@) 8 Wine he ob applicator aviv. the fest ack so NOUN he. (3) 2 Peover sss ng ste esr ace pars) 1 Wel-desgred jb adverse are good for nthe ight candts (7) own 1 people in an ergantaton who specie nein a interviews (10) 2 ‘Ony eanddates who we satay should apy (2) 3 Wehope to persuade pote ew at our company ete ono jon’ @) 5 A)pb en hierat se hichKts acrtponlore (6) 7 secre when tere ot cough of acmethng 2) 4 Yearning tins 400- $200 fur hawied wo fe hued lars pectic numbers) thee are hunreds of se ja bods (rota spec number) lope ct hte ras are fs Yi & Eathyow ve ron shout hice © Of core we ec ty hosed of loser hom 8 | Maragementsslares sar at eroren forty andy sans dole reading Deaiog wih intaews an itrieners can be sve Read the flowing exact from gudalines for handing neva mete the nes te one eta word Kis otbr grammatalyincertecto doesnt Fein wth te rearing of a txt, CAPAC LETTERS. {Wore bat testes intersew | 0 Suess intnens a sil coon in many companies A sess rtevew is whee the employe ne op 8 Bae of tener: (one ta sme tne Fa fae) whose meson 1 sete timate you The parse of ms new to out Now you ha he (03 who fre questions a rae, raid pace while someone watchs a your every move (Of (ting ose what your Body nage wl reves), you ned take ra ofthe (05 sterviea:The bet way o dea wh sch ier cao an interven agenda in (6 scence. Whe wl tend the tevin? What are the abs? Who wile decide whether (7 tote you? These re to reasonable questions. Atel youre esting you tne, (08 and you wart oi whe you's gong to meet, Nex dn ty oper. Be by (2 yours Pretend youve deparment esting and i's your tut ak aba your wor 10 Hf hey vy to sess you on purpore, make yours slow down and speak cami and 1 sty Forget aout the people ne room. Remeber hat what mates ic rt even he 3 12 questons bit he qty of your anaes. you can remain cab uncer the press, you listening loba Tring has devetped a conc hat ngs eget companies at need lad Pont, the company's CEO, tang abou te services tat hy os. For qussion 1-8, mak one eer (A Bor) fr Be crest ws 8 she was employed bya company, ieee eerste fa Fails option aining is 2 acongetive act 8 roceray to ge employees craton ane of the aye to aching one potent 2 Global Tatra’ xia civ is 4 Global Train's bins A seni aned at professional agacisations B is party gurerated om ouside the bess wer 5 Global Tring organises ann courses io SO ane ange a 8 at up he compser based ing look for an appropriate wane 7 the lee does: have rome tn the vaning, Gl Ting in ‘A organse ameetng to dass reutemerss 5 ery a appoprate pace forte even easnas 8 eta Tang ceay cain B an crete one of her ty caromers 2 veda language vahing corse language in use: connectors of contrast and addition 11 Cnty the fotowng int comecos of contrast () or ‘connectors of acto’ (8) 2 re fatning te the connectors of conv and den ae msn Carpe the ‘otenes by cnorng the moe sable wort or phace bac Fp changes in the tour meet challenge organs (1). (ot nya) t neers wining satis (2). (ote ater noc) t0 dep ar hep alert emcoyes (3). (@rough/ However 5 val oer anng, hs may rot be medal axalaie ec enploees (4) (ugha) nee to fel empowered in tr eset peti. (5) (ile Wheres) the rg traring a the gt tine can proce big beret or fe empoyecnasatons need fo make cei that the tang is ered the Hott way. (6) (Goof atin, ‘eloers ned fo decide wheter waiig i the best solston tthe problem o. (Morecer/ Wheres) sme employees cn bene tom brsning npertny thers may et he the eperamert a alert fr hei carer poston “and no aout of rating wi change hat. Once you've deed on traning an inbred te trning deoartment ior he wines (8) (0/0 the ther hd), Mako cre they brow whats expected ot then.) (ough/n action) te may be obdows to you, Kay bees than eaneparet 1 re Prospectie trainee. (10) (Gomerer/Mareover the rain may se the wang as lcm (11) (onthe ater hand thous), you olin the tres and precedes Bie can rice wory and inerove he cuzeme voit? 37 writing unit 8 advertising and promotion 1 Parpore of te ort 2. Prethe aracte (1-10) emcee 1 In te cock order farm the ep fun and games success jb keene ad ak he the Keys to success Vie hae Reed an agency to devas cpg or ut What we cing fran snaton with opie io comune d ‘the naert our to ting erreey rd the mae Wo wart to ‘pio upmarket ye We fe ‘he nay to scheve the tho rit 2 ‘oem magus wots 59 4 Complete the sentences with he flowing words reading Set convinced ersement hapage oases fency lay page sing poeta) Sees 1 We are planing to place & of Bor over he nest ew mone 2 WS at So impertant whether hea o wes more importart whether i athe Hort of te Back, ater than the mee { 3 "5 oy work or vry soci roduc. you want reach a ‘rahe, you peed na ther epee “4 The question i wheter the consumer going to be 5 The ad dopended heavy 00 he 6 Vie need to decide whether 0 go ara single by ana of major sports sas cr py ena tr 8 ad inthe yew pages 7 Tuning eons to purchasers nays to 8 Tre thinks we shui! age wider acne ing & lenges = ‘campaign in mor magasnes. 5 learning tips When yu lean a new wor abrays lear wich ether wards combines with Bramole topet lege auoce target buyers grep (oun + noun) 2g reach your target ausence to teget on achenceto target. mare (rb) ‘argeted mrectng (secon) st combinatons you ean make wih hese word: ine, market covertse language in use: future forms 40 unit @ Compete the sentences wih the appropiate fue form of the vr in rackets 1 Aine ook tomar poopie (que he sess wating to by 2 ve gota meeting wth the agony iomarow We (ek abou) pang the ao we a et yr 13 Veal tke the sound ft spi fern he pager —1 thik (cit at the coupon sage aay 4 The dpay a [apps nea Fics’ ation of the Dy News 5 Wave gt come cd inal idese here or rometig the new 3320 we (Goss) deal stor ne mesg 6 Those racials are jt he begining or ur | nk we wo ready t start Puan abou TV asertng inthe very ea tre. 7 You've gata very ret process Sine, ae ae yf (ate) 2 compietoly dierent apprach withthe new 3. (Gar anew job on Mona sekeg newspaper averting (be) ove sx miton people watching when that ad ‘oou star) acing banner ade on your webete? (tid ot) how sucess the campaign was when we fe ren movin eee Niue, 12 By the end ofthe monn we Diageo te yoo" (pena cu etre averting Fea the drect a eter below from a company which provides profesional vainng (ooze te best wordt leach gap fom A, 8 Cer boon Fo each gueon 1-45, mak oe eter (A 8, C0) PROTRAIN INTERNATIONAL Wearever Hee 6-5 the launch of eu ae propane of fein {ei A ou wl se Fr he nod Thee ented he fc dry we nen he wer gh uly fue enn an fee ‘oe a wid to you aetna sue of cis ane brennan your managereat am Our) ounei ae rating io ovenees mae «tee roparie Gh a ny 2pm emer managers Anse cou, wea hoy ‘aan on Communcaing ye ese cinta and aay oo ‘onan on Handing or ants A tse progres hve bean etd ee ementeon te an an ta enh anti ‘wot th pir oon ete on water progam 1 ere nue sg tc (9) 1 asrmaictonr on quant msgs ‘roses ae avalide on oh a open and hau ba. howe propane ces). to your mos, Pe ot cnc andy tn you har ry ur ‘Shaun Conn 1 A betog Beataoge Cred D sched 2 Atekéeg — B protecng —C maining delving 3 Raw 8 hols pay © hoop 4A pre 8 min premier Dominant 3 A rea 8 sere bee D delves A owing B often C proming 0 rewarding 7 Atolowing 8 esutng CC precnang =O easing 8 A desrer —— Binecesstar—C mech Duos © A none B oe dente Dee 10 Anes 8 oma azces 1 imoroes Nt Rncewe: | | Bempike | Clow B creas 12 Awmesstble demanding Catacne ———D destable 13 A fees Sperats — C costs, prices 14 A programmed 8 dengned = Cat B gues 15 A op Beste Coble B Borer unit @ 41 £2 Yo wer ee nets comet xa Wee mie Conversation 1 (Questions 1-8) Laat he form below You wll hear message about placing an ad on 2 teleghone sneering machine In ane Costtrey | TAN 214 56 76587) | Patteaton date (2) | Adcatsony | Conversation 2 (questions 5-8) Loo at he notes Blow You wil hear» woman cling about placing aa ee Message Messe for | Daud is rom | (6) and Aaerising Dep Re | Can Frm Say Sass ecemnnay edaercny a prperiys (6 ‘etn | Cau toe tat no 040 Pease ea her bose ta Conversation 3 (Questions 9-12) Lok at he notes Below You wl ear 8 min cling about «mite in a a En Cotomer | sered Beer Dae Tero 18 ay Secon 9. Test stoner (10) Aesetert (rsromer (11). pesto fa fre ob nent (12) i] writing fun and games {ou we the Advertsing Marage fo The Great Cuter, a monthly waking ‘magazine You have receved alter rom a French company wh ont tear ifs meguie. hy hve vee ration abut year a Dcateagie {not atways advo rom 8 slogan what predict sere i bing averted, Mach the Sogan (1-8) wi he product (ah) and the band (AH). 1 The Utimate Diving Macrine caren 2 We ty hacer ® cates 5 Tacnnoogy forthe enirnment fentire 5 One hing lac to acter ® photocopiers 6 Great prope wit eat vales fore 2 Good for toy, good fore 9 compte sofware 8 Atoraabieslisne fr beter hing 8 dog and eat ood ‘Canon ‘{AMS' Good for Lite uote e 45 unit 9 international business vocabulary 4 reading 2 Read ne wtice abou ess codes. Choose he best serene ro below to of te gaps For The dotcom am atthe en of as catay had mary ‘tfc on our bhariour st werk Indy osenes ave comanted fryers shut th mor ard se le he tach sap compan. Pat one Structures and» vey lefomal communication se we {ee tnt of te wich a ied ssthin ove ofthese compare (0) dress codes For yn the ast te pan wit sian a aber Ce of Se hav boas the corp ul fer at. et) {Gig opaneatons een ha ¢ ‘cen des code mie pected the nd ane of (Sioa a ses hat the enlaye cal chora fom. ‘ayn escalate nds sch 3 ‘éetsing were emloyesencavages to show th nea cory we Bean tose the ‘rest ap hat he dg of Fediyr on which employees uid xe the {erscrng weekend by (aang be te and ie spore shite. (2 listening 1 sch oup 1-5, mark one tee (AG) Do not ue ay tle mote Thee deepens move at ferent Sent ire ar of te Stor: The impetus, wth ay * ‘Sverre om ‘remot yt an he above ’ ‘evtone ens od ie worn pth Cd of Ste Vly sed decor manor, o. he fai ‘nts natn tatty il pend to tthe ‘impose teow arse bra ot oly lotus yee Saar imate and cata az have 8 lage ott pyr may Aan cals, buses eco es onset i, (hey oot el obgn a mee pos (6) The ehie Fre ack rs mii be the ie so sot defer f 8 Frere etary but much to Rin fora bsinespeson oust up ie icin comity language in us Foc the ternational huiness pean, the bet aie 'S potty toe onthe seo onenatom 6 te ned tobe tae th pas se snd trough cress. The regina Se might be Thus hon forthe toga Each mae but Could be cone ld asthoned etn gost by You wither ve sort recorings. Fr each rearing, decide wht the speaks [pb te one ter (AH) next ote number ofthe receding, Do ik ae any A ager 8 ross ofc D Manwoe ny sequred company Distr Hess of Secary Managers Peon stant ou wi hear woth tne rconings bout werking iteration Fr each recording, dade what sort ef change the speaker ning about Wate one Iener (i) net othe mmber ofthe rearing 08 rt ey ater mre C Persons! D Danary © Peng H Time management : conditionals 0, 1 and 2 White fu sentences using he conan type gen in bracket: zero coronal (0) fest condtonl (1), ar mcond condos! (2). earcle we export to kan > we ed an export een (1) pa lca suslary > we ire local stall (2) the acque APO > cur sles Soule (2) wre dmvlop our expert mats > we nd Engin anguage expertise (2) ‘hve are public hole abroad > the eephonee mach duet (0) we recta local branch manager > he/she hav to speak Engish (1) ‘re ot ed an age > we Sly ery tthe mare (1) ‘ne nt get. pert > whee to ancl he Wane! (1) be you ist he spear myo (2) 1 However mary case ers and Tah were ot encouraged a tha ee Locking to sari deta referable t appearing to casual Dress 6 asin af be wawral ue of the pansaton, in eorerac, European compare often make Geinctons between Sf who work faceto ace wih curtomort a opposed to he back fice boys omen jing thea compares were expected conform by wearing dark sts ha may be offended by Weer women wh they fel ae essed rowan 6 The most vibe eral sgn a hs valued oe ete way at moet employees 46 unit 9 writing fun and games 48 unit 1 James chars cent vite Germany to ok ito ening his agen’ enor thre. Look tthe exacts 1213) am his opt Match fe enacts wih ther hncton od) 2 Pepe fc © Goren (pressions) Maret wip t0 Germany: Frankfurt 1 the evening | tended a cal Chamber ef Commerce mesing 2 We should dat an agony agreement fr Fane Post corde 4 Bath there mewtngs were despairing 5 The prpocs ofthe rp was fo ead ou gency netnerk in Germany. 6 Ind egunsed to mestngs in ance The st meeang was wh Pera Rly of Harmann Inport & Export We haga very tl dacaion The second moeing was nah Kar Heinz Rete, Daeg the eerng | was ioduced to Fark Pt, o independent ager 11 suggest we ote hi our usual ts and colons to ats an ape 12 Pte enacts (1-11) neni 1 in the cet eer ofr ie report atch he tag with he caret country and hen nee onguages 2 Untes inom sie i = Gans Sea Zab unit 10 sales vocabulary 1 ‘arch theses Irate (1-5) wih the typeof omaten & communicates (2-2). 2 bans xd © produc information inccng etic specications 3 catsloave © overview of company and podics 4 ae | aacldonal er new pod ntermaion Ss prce It © product or see pies 1 company brochure ewe te flowing Srences using the ve fom of he undernes wird ad rake ay necessary anges Example leopard defi cf te goods fr 15 Septenber ‘ie cated te goes 2715 Sepenter 1 The sapsaton wert on ate ta he nih 2 They set an ice before we rocaved deve, They —— 3 We agro a dasa of rey 15%. Tepe et 4 Thre was an ean a hee produce onthe main stand Toy eee n '5 Tha wl bea demonstation of the new prec! ater tay 6 Ourcarmare rowed 2 hgh evel of ston wth or new mode 7 eae got send a replacment forte goods damaged in wast 8 Good sles pope need to ean how 0 Ge sais 1 te calls. Goa me Cerplete th sentences withthe words bon prospec sand 2 There we a tof 3 Fave you det wh at 4 We need dey wh ae the best haha gt the mos sales poe 3 Our man comer in Geary an ore fr $0,000 wt 6 Hove you en the oer 7 need o send of sag aay 7 We node ‘a ste Before he endo he negotion In deery measuring 2 m2 min the mln exon hal which we ned alow upon we reeked hie morning? in ctr wert 8 Thee wa senor unit 1049 reading 4 learning tips them Away ry to maximie the aloe of 2a word make Sure you lan he 0 ebectne 4 conn 2 relate 7 profesional Leck the stares bow ache inormaton au wang cous Wich couse (AB. Cot 0) deutch coherent 4-7 re For each cere 1-7, rerk ore Jeter (A8, CoO} You wil ned to ue soe of hes ters mote than once 1 The an ache curse where ther people ge you he opens on yur parernance 2 Ths course deals wth ranctog ha a customer warts ito actual ales BIN ete rece spon erecta carer are 4 hes sles pope fc the dea 6 You need to understand yours ax wal understand your ct 7 Nou wil anaise he personales of her mane’ of out Sls tan ‘A Closing the cle e “is coune fore onthe fala aot ta paso the aes proces ‘0 you have city geting te customer ton 9 the dot ine? Do you monty sales foures ‘Ssappin you ad your Sales Manage? Ihe rane yes ths cues the ne x you. We wi beeakng at he aration rom esatihing the need te matng the ok 8 Rapport bulging Saling 809 about wistrchip. The key to feces el enaneage as canrer rowadge Staring with SeO-aegee protiewe tbe balding your understanding ot your one ‘tengte ana vwknses Then we il be aking fe seg and weakness of he 8 yout {eam and focusng on the lash. TAs wil be the sorngbosr to some rel lamang ae ‘Srulte hes loi A rey nah urs whch a lead o grater Undetancing Customer management ‘A two day couse which veducs you to Say enue te CMT the Gatarer Manogerert bl Bed on he very sacl C8 powell alws you to ache manage yout way to marae yoursel and you! tem. Dealing with objections ‘A obction can th ale ust at the moment yu thaoght you had it al ped and seed Te itor has. go the budge the emperor has alg standing relatorstip the ‘press pot fb enough. Des ‘ih hese sorts of beter the fel tl f sling. Ths one-day \worshop based on roles ad feed, Our wertsop ese = Pat Nive — wl ae you tough te ey ‘Sep aeaing wh cbjecbons and then ge you he char wo put your revefound tl no prac, listening 9 You wi ear ee teeprone conversations concerning one order Wie ane Conversation 1 (Questions 1-4) ook at the notes below You wi ear a custome ling about an ode PT | Call fom tH. | ol back aay ee! pce, Conversation 2 (Questions 5-8) ook atthe notes blow You wl ear the eur cal om he suppl TINTERNATIONAL “PIPE CINES-IWC. “lpbne msege Calton sabe Mezage on tod Conversation 3 (Questions 9-12) Leak atthe ema bow You wl hea the curtomer cling the sper agin [ram very sory abou the clive problems A mentioned on the pho we do not hee sficlent racket (10) to deer them tera cnt be). om | cena language in use: the passive 1. Change te a telow 0 that te wert umdorined are the pasve rahe than the ace vice, The fret one hasbeen done fr you ‘We afd 12min pe racks We ues obey on Tossa 12 ina Uforunay ey eet he arts ew Ices. They or he re aera he ptt ‘en. md mia ign ral eer fom Ker Stopes gage eles er ony Ther ean ne rete Odessa They wana mca as cabo 2 Compete the sles report wih he vats the st below You wil need to use he pasthe and the sce wice Srcate ~~ oease SC prmaren vk 3 a ee SALES REPO: ‘tae 2078 (1), two ype ag. Dating theft fon rents, an exasve marketing ad sales campaign Rheem «TH as (Sennen al the main channels andor ele fre (4). alte major finsibutore. Tha months afer the tach, monthly sales of 25,000 (5, a 2078 6). ‘through majo real outlets such 2x KEYMART and SAFC, Tn the second ya we (). 2 new version ofthe Do the 2180 We 8) renner GE BY ERY 15%. The ETS (9)enennsn om poductin at the end of ast year and a tied genetion mode (10) for auch iter this yar. So far this yar sales have eached thes tages and we | an, fuer gochnthe scond at of heya, | 52 unit 10 writing ect Mater 2 Comer Senos Asian t Thats, an ei comport ‘stop Tae ate been problems wi te of Inco cincien Use te oman inthe tbl blow te complete the email om Geof to he two covomers, Dey ates | st ctey | Smee | Carmen Tae Tana tag | 17 ay core s Pedra ee [ieee sew la [Jenene] es segards Geott Mater fun and games arch the ype of salesperson (1-5) with the correc eiton (ae. Which ype of Salesrersn 60 you prser? 1 Te cxer tater 3 The otteler 4 The fend 5 The problem soher 1 He/She absohely cused on te sale — pasting for done, bp He/She principal reerested in tng 3 ‘eltorship tng the cstomer tothe ssasman and ‘herr the posi He/She shows concer and nee forthe oer Di abe ioe about te product. 1 Fe/ Se paces te product before te custome and frpecte to sl sot Desonaly. He/She sin © meat the reeds of unit 10 93 unit 11 motivation vocabulary wnit 1 41 Replace the undened word in each srtence wh a ward expression wih he ‘omparation poly cecoragerent_perermance ard 1 Our ann! eas sto be taken ding Augit when he factory loses down 2 My aati to ean enough torte when | ae 3 Tre company of 4 Once you reach Try py paceage nudes a com ca. 6 Most employes would prea biggest ater an ore hinge bones 2 4 canbe combined wit he ras ly wards 1-3 boon? ( 3 The ae ery lng andthe bebe 6 on inc ie we the wre good ote fo ht you listening 4 tearaing ups To stn earn a new wor ou ned 9 put it eo an xa which i mena "he best perk of yb ie gts Wine tc aro to hi threo ince arn ee Think of memorable sertence foreach ot ese wort 4.0 You it bear ve short recording. For ach recording. dese the reason fr ob Ssttacion Wee one leer (AH) ne to the nmber of the coring Do hot Use H sal laos 2G You wit pear anther fue recordage For each ecrtng, decide what sort of ruber ofthe recording. Oo ne use any letter more than once 1 ' Orta bone reading Read te arte about work pelrences andthe questons below Ft each question 176; mar one iter (KB, Cor D) forthe answer you choose _ Profiling our behaviour at work a ng 2h wl and st = en we are doing something we sore ott own motivation end esa hl to te eta he ‘Ope of wth weaved andor ows Se See — a a7 ae Se 1 Establishing relationships [Tis meatus how you ke to nterac with people at work — at one extreme, very extort bara ‘en in one tat ke sos, network, ake ona | reat ait of asks ant early ete on oe thin Fer ang On theater hand introvert fel much eos |) ted oi tn to for on he in and and on ke tobe interrapte. 2 Information handling “This contre he practical parson wo tens to fas ‘ery mich onthe ree ts on withthe jb andi ‘er ta fc, wih pope wi crate ening ‘ro me oe Rede te ods Crtive {ype ate mnt eo god a tng, end to be mare {htunecintd an oot ary ta chalnge em OES 56 unit 11 8 Decision making _Anaiica ype make the dso based on hice eves have strong ene of rue ad roodure nd ane ann aa te oi ted "Toe of ws who ar nduesd more by our bes lend to use anja ein en aking oceans These yes Have io ses fight land wrong and are ten vey cme th Poin of ie. 4 Onganisation “Tis cimerion contents tracted types ho ae sual ery tine cscs, enone on ‘ocd he tac, ane ae le inetd ne consuming dete, with thw of moe exible str, Flee types are more decrgzlsl, more pin o change fhe date changes ad it so gos sf dean “These four dimasinos se we to protein) penne so tat yo can hk bout your om ple of work Once you lave a eta derstanding ‘tyr om motion, you can he start ok fat Ue profes of her rabers of our eam 1 fagher motiaion and beter performance can came fom coin 2 wel 5 undersancing our om preferences daleg deren peso work understanding cach ther, 2 Enroerts he 10 1 focus on et tke 8 sete ona angle ak hve srl ce! ing ta do 2 The efomtoncimenson enacts 2 prose ith re craton, 8 berg wit ecsing perk: C tromion wih sy D tie-concou poole with ess puncta pes 4 Araya pes ae ‘commit a dente point of view 8 guided by 2 ear set of prinple. © oten ite D icine to repect 5 exe noes ze 2 good at ring te 8 me crac reer 0 cmange 1 not 9 re emus 6 Once you have prot your own preferences, he nox step i to 2 crise your claps. 8 understand your cleans’ preerences language in use: the -sng form Compt the sertences wth th folowing verbs nthe for. oe cor ae wie kk ein oo mowate tweet 1 Weare al oting forward 0 our vitae bor 2 the wake he most moran facor in sucensh smaragemet Dow you ut fhe te day of? Would youind forme at wor? Ihave ogo to 8 neal He's a good boss because he tolls you what you'e good a ard bad a an air sevard at me a | eioy = 8 The company a conidng trough ts tough pred 9 have been money towards my pension since sted wok. ay ong, 0 Salis by 5% ln dor to get writing unit 12 customer service vocabulary 1 Conplaette how chr wih he owing wo memo ie ras epee Cay Memes fom ed Noa sbject neni Stee syou at On ve ee > {woud bern brow fun and games sachet ee | des at wt | ey | @: doesnt wth he meses the txt a CATA ETT. Gal centres in criss, | 20 accoting orecent reports ees have been deck 2 second sgh quate The (0 Amwican Castres Susan Inf (ACS) ha fl by 0. the et uarter (08 tate iat quarter of he yer were or es parcel delveryexorest (05 hurting sevice dolor and, despite IT estment i call conta to he foe (06 tne of oer $20 bin years. vey few compari re geting the needed Retin On (7 wesenent Many TY commerce bossa day ae by saying ll vem 08 i an easy tage x estomer dation, seem iz becoming more Sequecty ‘Ate eare time, he move by mar 1 cerpaations to setup caltandingcentes in ect lacalons such 5 nda 12 ee tei ts roo he perception of he ewe nese 2 Read te ici abot catomer ervice awe te phone. Chose he bet word to I ech gap fem A,B Cot D below Fr each ueson 115, mar one ler a ee a Dalit with customers over the phone : ‘sre my sow ues Tv gone ough hs pes 6 Bates a (ton Samet een tnd bebe Taner the pone 1 2 jel a (2. Sse am agaist epi retings bese hey ond nae a (03) ery, nd dacnrge pen Std wing sal eee sos bf (14). Hel ee ayia atthe 7 Company Now Ido’ care wer you work ean Be ht vel wan he geting ob (15), wich oho sat caer to sound nat ext en A uta C etectie ——D intresting Sa ee Cmte OF a B mine preter D meror > B body nw Dehas 4 8 rat C behave Ole 8 B comer € tes eae " B imporare CE inresiag enjoyable 2 Bite C ter eicrcy 3 B tend cy Dam * 8 moto € Stoen Date . Brow Cage D dear unit 12 6 listening Youn hear thre telephone comerations or messages, Vite os or tro words (Fa nunber nthe rumbered spaces on eres forms below Conversation 1 (Questions 1-4) {owat te ote low You wil Pear a message about wal wrangeens, answerphone message ___ ESCUSTEUTT Die Mare Tne 8 a Meage Khare vor arn. Far perro aa ooking Det cal a eae pet Th one Conversation 2 (Questions 5-8) {owt he frm below You wil hear 2 man call about 3 ely Gripe FigteNo dea bagi. . \Comersation 3 (Questions 912) \okat the fom below You willear a woman complaining abouts ost, ARCARE 9A HON TT Pasenge Name (9) -n—-Dnoan Actin: Dever w Mewar Hott Artal Date (0). (oot heck ith Mermaid) ‘ig No: Gee Cato ay 08 gage Tag No: GBP (1. 927812. : language in use: third conditional and past modals 62 unit 12 11 ake condor cemancer by combining te wo prs Flew the eagle ‘hve more money fe the wp > wave rst class Fe hd ead mere mane th pw nou ve rove et cs 1 tra et clas» pct met ld dn cy 2 not meet on od end in economy > sap on Be Rant 5 Shep onthe fight > not ee so tre wnen we nd 4 fot fe 0 red when we nd > get oe ca fetal re icky 3 Getto the carvertd me hy > ot mies he at alae car’ & not msn te Gt avatable cor > hot catch the bu town 2 Tato spare abou ees ps they hve made ok he Now hey wok ne writing You workin he Custer Servce department ofa Trav Aget’s. You hive cote the customer stslaconrespaae forms for he and made ome nes. You hve "350 raed he more reo” below fr your ead Otc. Ren the lomaton ‘aretha ved the operand correc ny mistakes nthe grammar cater ‘Thre ae ig msabes Collated results of customer satisfaction response forms tt rite tan Mays ate a my iy pry ate a trace Min aes of comple MoNTHEY REPORT Snyecs| Satfction ves ale ee ary oF 308) ee 5 tata many ht ad ds ~ tinge he ens were mare be SR newer re wr Four tomty neenet ese ‘ester snes ots Wrechaima towering se Wecnmtywnrosoe on coe Tee tere oc oven ones [ote tere wouterebo 2 Sean hous corms wae Fecirerany wove esos rotons pr 8 vena. Ade cana bya a an Seren ind arck 22 ~ fot santa Ht Rory 2 ‘ryan = bone ut are fun and games What hae these comers bought ard wat Sort ot comsensaton mht hey esse? Sie eecease Jee ) ‘(Gree Sas ae ‘suring ph wih 8 [nen we go thee, ll teoond ravelos $300 we ot (fomtead Seay y tworsne 50 Bg an you rosreneintbe sp. xs an (SESE } wait 12 65 unit TS business ethics vocabulary ante 13 1 Compt he sentences about een akaolsers wit the wares Belo eke cownunty cistomers employees sre holder supine 1 The fa company have a bp sake in fre. Who rosparus fate, ey have no os 2 mH vl forth contBuon tthe fal quay a he product nd anon mening te demands of produ. 3 Tele fase Stet vested cic eee of te regions 4 who eed up with te ica of the company 4 need of want he cpr to enti oduing the service prod ota ey ea buy 5 Pucly quoted earpanis have to conser ree. ‘thee ‘mesment n he company ersces the cesar nancal suppart The frotably qurartoes hee cence {6 Many compares ned have very cose reitonships with he ‘Thr ingle fare sasity usualy depen ons reatonshia. Complete he srtenes wth the words an phases bean. tebe one Tow isbow cost —port (ales code of tics egaton redundancies tae + Reecaton of the companys min proton Ui 9 nna i neta eo 2 The Ine between df very cto ore nome ‘hus, ts estoy to gv some lend of preset nen meta» etek Many companies ie dawn up 2 rev ad mor of the oration. «Same compares have become active moked her lcal community. Thi may ra at mean provi fren bt ao ging employees time Of fo work o ed rect 5 Invesment nds have bee setup to atvact investors wating {DS mney usd In buaneses wh we sense t9 Bom oes and gob (6 Eon nna een corde toughened eet (Comporis have been ead Yo ink tice Boe charging tet : ‘wat to the lca rhe ‘3. Rowrte te folowing setences Use the wor in brackets father tan he word veined and make any recesary change singly soba your mage (ehanconer) A code of eis con sine andr enone of Your MOE 1 They Rave made alt of employes redundant. (edundances) ‘hate ne Deen ae 2 The enpyee e show anal unin ek (corte) The employees ae at eee 3 Enea sometime lata workin ea corm het) nplyees 3 4 The company has sent ston secondments thea (cocondo) The company won 5 hee hat ee alt ey tn comme wat wae The bushes community hae ee 6 This brad of vanes was popular unt he dizovery ta hey wore made in sestors sco 7 Nowadays, job cndaes ae aking more nt a prospective companys code of ets, Getrste) Nowaceys jb candle a MO men = '8 Palin the River Tack om the Arcon facry ha educed conic the ue fow yeas (pad) 4 learning tips Remember at some verbs ae uted wih certain pepetions Make sie jo rn ‘heer pis preposton Naten ese verbs 8) wh the caret presonton in = & dF =e 2 wot 6 10 depere 3 worn 7 toad Wit an example sentence foreach combination, unit 1865 Tae Feira Wich tent (AB, Co ) does ad erat 1-7 nk one (RB Cr) Yu wl 2 Ths prince dacouages the use of prof rhe shertterm gin of sens Tha pele renee wrt in tes Fair Trade Federation: four key principles ( A fac oay Produces we pid ity othe products, which means that workers re pal at as ta ourtys minmam wage Sethe mnirum Wages ‘ten not enugh forbs na whenever feeble, worker se 9 {Sung wage. whic estes hom 1 cove base nas, ncucing foe, $heter eduston and stn cae for tha fais, Paying far wages oes rot necessary mean that produc cst the consumer more. Since Far Trade Organstons bypas exltatve middlemen and work dec ‘wth producers they are tet cot and ream a eter [ercenage ofthe al pet te procuces 1 boop Cooperatives and produce asodatons provide heathy ateratve to Lege sel manufactunng and meeathopconiors Unprotected ‘worar ote ear belo the mum mage are moto the prohts ‘owt fore svestrs and cal es who ave Fe eres n trang the ong tary hah ofthe commotion cn they work. By nding togrner wore are abet ares ce reer mate ‘os and extabeh ger and more at pes or products fein Fair Trade Organsaton educate consumer abou the Importance of rch fry ded produ wheh wpe ine wage an eathy ‘ror enstone By vn norton about produces tery {ture and ng condton, a Tade Oxarsabors enhance cos ‘atu undestandg and respect between consumers and conmuntis Inthe devaoprg wots esnaatons encourage rode to engage n enormetaly ‘endl practices wth manage and se rember work det wth produce in ‘pons at hgh bode develop brosur beet on susan ra thr Ineenive wo presewe ta rato ronment for ute gees listening langue 1h Rosa Fi, Hea of Capa 1B mark oe ier (A Boe) 1 The tuget fr the earporate message i Cal those with shares in the company 8 get ran support ram srareelaes: produce remedies 1 mgove te words Heath, 3: The company’s main eet auciene is 8 te weatments ae er ther. they ar wel-normed 5 The doctor! min cancer 8 be wel nro 6 any medal asst nave A tannes ctr rm seceotng Nesta 8 launching t0 many nee drugs demlopg eangeros nce sutmances 8 etc has blk a 9008 no he sr tach articles 2 Ne nave targeted you of any a2 2 max pou rake 5 ena noeduced is oes underng lve whic a 7 engloyes 4 Our stategy n 5 Wecan accet pte ovloped court unit 1367 writing fun and games 68 unit 1s ea the flwing report abou ete ess the phamceti indy ad seyeements) Cores te fst and then vere wing aprapate anton headings Was 120-140 words ‘There are many asics which cutentyconcer Ou indus. The st ‘ne the sie of providing solutions fora developing mol. Gite S295 that oa industry doesnot Invest enough la reac to lp the Third World Me second Ke the crt of new droge We ae ten cused of not making our products sealable tthe reasonable pres ‘he thd major sue i out reationship wth he medial pofesion. Some peope eewes the lationship is oo comand tht we Have to ‘mech influence ver doctors. We nee to sow ures tat we Invested Belly In new Weatment fr major dass, We need to plea the con ofeach and development. We aso ned to show ‘he wad tat we appr the medi profession but donot have poner over | | | ic of the fooning do you considera etl eve? heat aecourtig (cooking the books) which gies a company's blance sheet, vocabulary unit 14 new directions 41 Match the wana ay of waking (1-9) wih the new pacce (whi has some cases replaced © 1 dosed doo ofces 2 fat exgansason 4 eters 4 destaop conpuer ? Spc 2 linted jb responses {i telecomming 2. Complete me setnces veng words or phases ren emie 1 fora er bake she 9 The gest eg abu unit14 69 70 unit 14 3 Complete the be 4 Use a word from the ble in execte 2 o compete the sentences In sone cases, more anon words poste 2 Spending tee hours day comming o work Is very (One ofthe arguments fr the acon workplace that encourages Detweencolensues ‘big orobem with ering fom home i tat you are cay clleages can reach you a any tne Ssisng setson Set or mers i 8 Yry nan Wecan al hae Alsat work The diflrece eta yu werk fom hore, you can something else Te te washing or oe 7 Not ee ee fig te Werking tom home is mach more for met atows met plan ny dy a sts me and nthe end ta males me more (he ofthe prctems withthe ope plan office at work thats very Working fom Pome cn make you ot botering tet

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