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Project Quality Management X PDF
Project Quality Management X PDF
Quality Planning Quality Assurance Quality Control Quality Appraisal Quality Improvement
Designing Systems Auditing Procedures Monitoring Processes Evaluating Products Preventing Variation
Quality Management: The integration and coordination of management activities focused on ensuring the organization
fulfils customer requirements predictably, consistently and reliability.
Quality Planning: The Quality Management activities focused on designing a system of policies, processes and
procedures capable of producing products that will meet customer requirements .
Quality Assurance: The Quality Management activities focused on auditing process procedures to provide confidence
to management, customers and third parties that customer requirements can be fulfilled .
Quality Control: The Quality Management activities focused on fulfilling quality requirements by monitoring and
assessing process stability to verify customer requirements are being fulfilled .
Quality Appraisal: The Quality Management activities focused on evaluating products by inspecting, examining and
testing to validate customer requirements have been fulfilled .
Quality Improvement: The Quality Management activities focused on preventing variation in the product from the
customer requirements by eliminating the sources of variation in the process.
Not a Matter of Luck …
Examples of Rule 3:
Escalating Bets in a “Hot” Poker Hand
“Contra-Cyclical” Manipulation of Money Supply
Sending Children to Bed Early Tonight Because Stayed Up Late Last Night
Trying to Exceed Customer Expectations This Month to Make Up for Bad Service Last Month
Examples of Rule 4:
Making Copies where the “Original” is the Last Copy
Using the Last Board Cut as a Pattern for the Next Board
Workers Training Replacements in Succession
Adjusting Time of Meeting Based on Last Actual Starting Time
Playing “Telephone”
Response to Quality Problems
Typical Sequence of Responses:
Deny → No Problem
Project → Customer’s Fault
Excuse → Loser’s Limp
Indignant → How Dare You …
Evade → Run and Hide
Quality Project