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Biznet Order Form - Dedicated Line MetroWAN Isi
Biznet Order Form - Dedicated Line MetroWAN Isi
Address
WISMA 46 KOTA BNI, 30.20 FLOOR, JL. JENDRAL SUDIRMAN KAV.1 JAKARTA 10220
Contact person : FRANCKY ROBERT M For technical inquiries or installation, please contact
Contact title Technical contact person
Phone Phone
Fax Fax
Mobile : 0858-83036868 Mobile
Email Email
billing information
Billing address
WISMA 46 KOTA BNI, 30.20 FLOOR, JL. JENDRAL SUDIRMAN KAV.1 JAKARTA 10220
100 Mbps
installation information
Address - Node A Address – Node B
authorization
We hereby confirm that the information above is true and agree to be bound by Biznet’s Terms and
Conditions
Biznet has the right to refuse this application without any explanation
Biznet’s Terms and Conditions may change at anytime without prior notice
For credit card payment, we hereby authorize Biznet to charge the credit card for service type we chose.
Date:
17 DESEMBER 2012
internal use
Account manager Infrastructure engineer Network engineer Billing/customer care
Ferry M Sandy
Credit Card (Front & Back) for payment with credit card only
Biznet Metro is the leading fiber optic network in Indonesia, now available in Jakarta,
Bali, Bandung and Surabaya. Visit www.biznetnetworks.com for details.
Signature
Biznet Order Form Dedicated – Confidential Information 3/17/2018 Page 3 of 4
Pasal 7 - Kesepakatan Tingkat Layanan dan Perhitungan Article 7 - Service Level Agreement (SLA) and Restitution
Restitusi Calculation
1. Jaminan atas tidak tersedianya Layanan Biznet meliputi seluruh Jaringan 1. BIZNET SLA covers the entire BIZNET private Network including clean
Milik BIZNET sendiri termasuk listrik, system HVAC, system kabel, termasuk electricity supply, HVAC Systems, Fire Protection Systems, Surveillance
fasilitas yang berhubungan, yang minimum ketersediaan layananannya Systems, network equipments, cabling system, including related facilities,
adalah sebesar 99.8% (sembilan puluh sembilan koma delapan persen) (tidak will have monthly availability of minimum 99.8% (ninety nine point eight
termasuk jadwal pemeliharaan) percent) (excluding scheduled maintenance)
2. PELANGGAN berhak mendapat penggantian hingga 30 (tiga puluh persen) 2. CUSTOMER is entitled to get refunds of up to thirty (30) percent of the
dari jumlah Total tagihan dalam sebulan, jika BIZNET tidak mencapai monthly usage if BIZNET Delivery Service Level is not achieved (excluding
Jaminan Layanan yang dijanjikan (tidak termasuk masa pemeliharaan). planned maintenance period).
3. Perhitungan Restitusi sebagaimana disebutkan pada ayat 2 (dua) diatas 3. The calculation for the Restitution as mention at article 2 (two) above will be
dihitung berdasarkan perhitungan sebagai berikut : count base on this formula
4. Restitusi hanya dapat diberikan apabila pengajuannya dilakukan paling 4. Restitution could be given if CUSTOMER propose at least 3 (three) months
lambat 3 (tiga) bulan setelah terjadinya gangguan, jika pengajuan dilakukan after hindrance, in case the restitution compliance propose out of the time
diluar batas waktu tersebut maka restitusi tidak dapat diberikan. limit, the restitution could not be given
Pasal 9 - Perpindahan dan Pengalihan Layanan Article 9 - Relocation and Transfer of Services
1. PELANGGAN dapat meminta perpindahan lokasi fasilitas BIZNET serta 1. CUSTOMER reserves the right to request the movement of BIZNET facility
penambahan kapasitas sepanjang teknis memungkinkan. Segala biaya yang and addition of the speed capacity if technically feasible. All cost accruing
timbul akibat perpindahan lokasi serta penambahan kapasitas tersebut akan from any request for movement and additional of speed capacity will be
dibebankan kepada PELANGGAN. borne by CUSTOMER.
2. Pemindahan fasilitas BIZNET yang telah terpasang ke lokasi lainnya akan 2. All request related to the movement of BIZNET facility to a new location will
diperlakukan sebagai sambungan baru. Biaya berlangganan akan be treated and charged as a new installation. Additional of speed capacity
disesuaikan dengan penambahan kapasitas terpasang. shall effect in subscription rates.
Pasal 10 - Pemberhentian Perjanjian Berlangganan Jasa Article 10 - Termination of Service Contract Agreement
1. BIZNET berhak melakukan pemutusan sepihak tanpa melalui 1. BIZNET has right to terminate the service, if until 7 (seven) days from the
pemberitahuan apabila dalam waktu 7 (tujuh) hari setelah jatuh tempo due date, CUSTOMER neglected his obligation to pay, without any
pembayaran PELANGGAN lalai dalam memenuhi kewajiban confirmation.
pembayarannya. 2. This Contract will be terminated if BIZNET disconnect and/or dismantle
2. Kontrak ini akan berakhir apabila terjadi pemutusan dan/ atau BIZNET’s facility pursuant to Article 3.
pembongkaran fasilitas BIZNET sebagaimana tersebut dalam Pasal 3. 3. If CUSTOMER terminates the Service, as of any cause prior to the expiry of
3. Apabila layanan BIZNET dihentikan, dengan sebab apapun sebelum the initial services period or during its extension period pursuant to Article 3,
berakhirnya jangka waktu kontrak periode pertama ataupun CUSTOMER agrees to pay the monthly fee for the remaining period
perpanjangannya sebagaimana tersebut dalam Pasal 3, PELANGGAN including applicable de-installation fee.
berkewajiban melunasi sisa biaya bulanan pada periode tersebut, ditambah 4. Any outstanding balance including all remaining monthly fees shall be paid
dengan biaya pembongkaran fasilitas BIZNET yang terpasang. settled on the date of termination.
4. Seluruh tagihan termasuk sisa kewajiban pembayaran bulanan harus 5. Both parties agrees to waive provision of Article 1266 of the Indonesian
dibayarkan oleh PELANGGAN kepada BIZNET secara keseluruhan pada Civil Code, there termination of this contract shall be final entirely by written
saat berlangganan jasa BIZNET berakhir. notification to the other party in accordance with the terms and conditions of
5. Kedua belah pihak sepakat untuk mengesampingkan ketentuan Pasal 1266 this Service Contract Agreement.
Kitab Undang-undang Hukum Perdata Indonesia, sehingga pembatalan
kontrak ini bersifat final berdasarkan permohonan tertulis kepada pihak lain
sesuai dengan persyaratan dalam KontrakBerlangganan Jasa ini.
Signature
Biznet Order Form Dedicated – Confidential Information 3/17/2018 Page 4 of 4