CCIE Collaboration

Troubleshooting
Ben Ng, Technical Leader, Learning@Cisco, Cisco Services
Agenda
• CCIE Collaboration Certification Overview
• CCIE Lab Exam Troubleshooting Case Studies:
• Case Study 1: SIP Trace Collection and Analysis
• Case Study 2: SIP Video
• Case Study 3: H.323
• CCIE Collaboration Exam Preparation and Exam Taking Tips
• CCIE Program Updates
• Q&A
CCIE Collaboration Certification Overview
CCIE Collaboration Certification
• CCIE Collaboration recognizes technical experts with the highest level of
knowledge and hands-on experience with Cisco Collaboration solutions.
• CCIE Collaboration assesses candidates on their ability to design, implement,
integrate, and troubleshoot complex collaboration networks where voice,
video, presence, and mobility work together to enable highly engaging
communication anytime, on any device.
CCIE Collaboration Written Exam Topics

• Cisco Collaboration Infrastructure • Quality of Service and Security in

• Cisco Unified Communications
Manager
• Telephony Standards and Protocols
• Cisco IOS UC Applications and
Features
Cisco Collaboration Solutions
• Cisco Unity Connection
• Cisco Unified Contact Centre Express
• Cisco Unified IM Presence

Detailed CCIE Collaboration Written Exam Topics on Cisco Learning Network (CLN)
Webpage:
https://learningnetwork.cisco.com/docs/DOC-20802

6
CCIE Collaboration Lab Exam Overview
• An 8-hour, hands-on, 100-point lab exam; candidates must score 80 or
above to pass
• Candidate builds, troubleshoots, and optimises a Cisco Collaboration
network to supplied specifications on a provided equipment rack
• Physical cabling is done. IP routing protocol and WAN are
preconfigured
• Unified Communications applications are installed, with some pre-
configuration of basic tasks, such as device registration and baseline
application integrations
CCIE Collaboration Lab Exam Topics
• Configure and Troubleshoot Cisco Collaboration Infrastructure
• Configure and Troubleshoot Cisco Unified Communications Manager
• Configure and Troubleshoot Cisco IOS UC Applications and Features
• Configure and Troubleshoot Quality of Service and Security in Cisco
Collaboration Solutions
• Configure and Troubleshoot Cisco Unity Connection
• Configure and Troubleshoot Cisco Unified Contact Centre Express
• Configure and Troubleshoot Cisco Unified IM Presence
Detailed CCIE Collaboration Lab Exam Topics on Cisco Learning Network (CLN) Webpage:
https://learningnetwork.cisco.com/docs/DOC-20804
CCIE Collaboration Lab Equipment
• Cisco UCS c460 Servers
• Cisco 3925 Series Integrated Services Routers
• Cisco 2921 Series Integrated Services Routers
• ISR Modules and Interface Cards
• VWIC3-1MFT-T1/E1
• PVDM3
• EHWIC-4ESG-P
• CUE: SRE-710

• Cisco Catalyst 3750X Series Switches

• IP Phones (7965 and 9971) and Soft Clients (Cisco Jabber)
CCIE Collaboration Lab Software
• Cisco Unified Communications Manager 9.x
• Cisco Unified Communications Manager Express 9.x
• Cisco Unified Contact Centre Express 9.x
• Cisco Unified Presence 9.x
• Cisco Unity Connection 9.x
• All routers use IOS version 15.2 Main Train
• Cisco Catalyst 3750 Series Switches uses 12.4 Main Train
CCIE Collaboration Lab Rack Access
Candidate Workstation Candidate Rack

Candidate PC

Exam
Routers
Comm
100/1000 Server
LAN

HTTPS,
Exam
Candidate SSH,
Servers
Endpoints RDP
CCIE Collaboration Lab Sample Topology
UCM
Cluster Stand-alone
Server

Msgs DIR

Router/ Router/
Gateway Gateway
T1 PSTN T1

E1 Branch Office B
Headquarters
CUCME Router/
IP WAN Gateway

Branch Office C
CCIE Collaboration Lab Exam Case Studies
Case Study 1: UCM SIP Trace Collection and Analysis
Troubleshooting Methodologies

1. Understand and review how signaling and media protocols work

2. Determine critical components involved
3. Evidence Collection
4. Analyse
5. Solve
 UCM SIP Trace Collection and Analysis :
Lab Sample Question

Find out when HQ Phone 1 offer its media capabilities when it places a call
towards the CUCME Phone. Use UCM traces and relevant SIP protocol events
contained in the traces to support your answer.
3 points

20.1.1.1 10.1.1.1
HQ IP CUCME
Phone 1 SIP SIP SIP IP Phone
UCM CUCME
DN: 1001 DN: 5001
Understand and Review: SIP Delayed Offer
INVITE INVITE
100 Trying 100 Trying
180 Ringing 180 Ringing
200 OK w/ SDP (Offer) 200 OK w/ SDP (Offer)
ACK w/ SDP (Answer) ACK w/ SDP (Answer)
Two Way Media

• No information about the calling device’s media characteristics are sent in the initial SIP INVITE
• Instead the media characteristics are sent by the called device in the Session Description
Protocol (SDP) body of the next reliable message (200 OK) – The called device’s “Offer” will
contain its IP Address, UDP Port number, list of codecs etc.
• The calling device selects which of the offered codecs it wishes to use for the call and returns
its “Answer” in the SDP body of a reliable SIP response (ACK) – The Answer also contains the
IP address and UDP port number etc of the calling device
Understand and Review: SIP Early Offer
INVITE w/ SDP (Offer) INVITE w/ SDP (Offer)
One Way
100 Trying 100 Trying Media
180 Ringing 180 Ringing
200 OK w/ SDP (Answer) 200 OK w/ SDP (Answer)
Two Way Media
ACK ACK

• Information about the calling device’s media characteristics are sent with its initial SIP INVITE
message – The media characteristics are contained in the Session Description Protocol (SDP)
body sent with the SIP INVITE – The “Offer” in the SDP body will contain the IP Address, UDP Port
number, list of codecs etc. supported by the calling device
• The called device selects which of the offered codecs it wishes to use for the call and returns its
“Answer” in the SDP body of a SIP response – The Answer also contains the IP address and UDP
port number etc of the called device
• Once the Answer has been received and acknowledged two way media can be established
Determine Critical Components:
Determine critical components

20.1.1.1 10.1.1.1
HQ IP CUCME
Phone 1 SIP SIP SIP IP Phone
UCM CUCME
DN: 1001 DN: 5001

1. Media capabilities are either presented in SIP INVITE (early offer) or ACK to the “200
OK (with SDP)” from the far end (delayed offer)
2. Need to find the above SIP events, starting with the HQ Phone 1, in:
• RTMT
• UCM SDI Traces
UCM SIP Trace Collection and Analysis :
Evidence Collection: RTMT and UCM SDI/SDL Traces
UCM SIP Trace Collection and Analysis :
Evidence Collection: RTMT Real Time Trace for UCM SDI, or
UCM SIP Trace Collection and Analysis :
Evidence Collection: RTMT Remote Browse for UCM SDI/SDL, or
UCM SIP Trace Collection and Analysis :
Evidence Collection: RTMT Session Trace for SIP
 UCM SIP Trace Collection and Analysis :
Analyse: SIP Messages Found in SDI/SDL Trace
INVITE sip:2@20.1.1.1;user=phone SIP/2.0 v=0
Via: SIP/2.0/TCP 20.101.1.2:50622;branch=z9hG4bK1e31ec4c o=Cisco-SIPUA 12055 0 IN IP4 20.101.1.2
From: " 1001" < sip:1001@20.1.1.1> ;tag=f02929e3b5860595480fb0dd-65776281 s=SIP Call
To: < sip:2@20.1.1.1> t=0 0
m=audio 23684 RTP/AVP 0 8 18 102 9 116 124 101
Call-ID: f02929e3-b5860011-6c927e84-4a5ecca4@20.101.1.2 c=IN IP4 20.101.1.2
Max-Forwards: 70 a=rtpmap:0 PCMU/8000
Date: Thu, 12 Feb 2015 19:09:25 GMT a=rtpmap:8 PCMA/8000
CSeq: 101 INVITE a=rtpmap:18 G729/8000
User-Agent: Cisco-CP9971/9.3.2 a=fmtp:18 annexb=no
Contact: < sip:6b59a2ba-d84b-4f8b-b2f2- a=rtpmap:102 L16/16000
c7c125b7b624@20.101.1.2:50622;transport=tcp> a=rtpmap:9 G722/8000
Expires: 180 a=rtpmap:116 iLBC/8000
Accept: application/sdp a=fmtp:116 mode=20
a=rtpmap:124 ISAC/16000
Allow: a=rtpmap:101 telephone-event/8000
ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCR a=fmtp:101 0-15
IBE,INFO a=sendrecv m=video 31544 RTP/AVP 126 97
Remote-Party-ID: " 1001" < sip:1001@20.1.1.1> ;party=calling;id- c=IN IP4 20.101.1.2
type=subscriber;privacy=off;screen=yes b=TIAS:1000000
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco- a=rtpmap:126 H264/90000
callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp- a=fmtp:126 profile-level-id=42801E;packetization-mode=1;level-
fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1 asymmetry-allowed=1
Allow-Events: kpml,dialog a=imageattr:* recv [x=640,y=480,q=0.50]
a=rtpmap:97 H264/90000
Content-Length: 407 a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-
Content-Type: application/sdp asymmetry-allowed=1
Content-Disposition: session;handling=optional a=imageattr:* recv [x=640,y=480,q=0.50]
a=sendrecv
CCIE Collaboration Lab Exam Case Studies
Case Study 2: SIP Video
 SIP Video:
Lab Sample Question
Configure UCM and CUCME so that HQ IP Phone 1 and CUCME IP Phone could
have video calls with each other using G.711ulaw for audio CODEC and
H.264 for video.
4 points

20.1.1.1 10.1.1.1
HQ IP CUCME
Phone 1 SIP SIP SIP IP Phone
UCM CUCME
DN: 1001 DN: 5001
 SIP Video: Baseline Configuration
20.1.1.1 10.1.1.1
HQ IP CUCME
Phone 1 SIP SIP SIP IP Phone
DN: 1001 UCM CUCME DN: 5001
voice register dn 1
CUCME#
• Register and configure number 5001
phone, enable video, !
voice service voip
voice register pool 1
camera allow-connections sip to sip
id mac 1234.1234.1234
!
type 9971
voice class codec 1
number 1 dn 1
• Create SIP Trunk with codec preference 1 g711ulaw
camera
video codec h264
destination address being video
CUCME router !
voice register global
dial-peer voice 1000 voip
mode cme
description To-UCM
source-address 10.1.1.1 port 5060
• Create Route Pattern max-dn 48
destination-pattern 1...
session protocol sipv2
pointing to the SIP trunk max-pool 6
session target ipv4:20.1.1.1
create profile
incoming called-number 5...
!
• Region/DP for CODEC voice-class codec 1
 SIP Video: Let’s Place Some Test Calls!

20.1.1.1 10.1.1.1
HQ IP CUCME
Phone 1 SIP SIP SIP IP Phone
UCM CUCME DN: 5001
DN: 1001

Audio: G.711ulaw both ways

DN: 1001 DN: 5001

Video: H.264 one way

Understand and Review: H.264 and Dynamic RTP
Payload Types

• Cisco supports dynamic payload type value for audio, video, NSEs,
and NTEs in the range of 96 to 127.
• Default value for H.264 video CODEC is 119
• Dynamic payload type interworking is enabled by default, for
symmetrical calls
• An offer is sent with payload type based on dial-peer configuration
• An answer is sent with the same payload type as was received in the
incoming offer
 SIP Video: Determine Critical Components
20.1.1.1 10.1.1.1
SIP SIP
HQ IP SIP
CUCME
Phone 1 IP Phone
DN: 1001 UCM CUCME DN: 5001
INVITE
100 trying INVITE (DO)
100 trying
INVITE (DO)
SIP
100 Trying
Signals
180 Ringing
180 Ringing
180 Ringing 200 OK (SDP)
200 OK (SDP) 200 OK (SDP)
ACK
ACK (SDP)
ACK (SDP)

RTP Video Works

Video Failed
 SIP Video: Trace Collection and Analysis
20.1.1.1 10.1.1.1
SIP SIP
HQ IP SIP
CUCME
Phone 1 IP Phone
DN: 1001 UCM CUCME DN: 5001
INVITE
m=video xxxxx RTP/AVP 126 97
INVITE (DO)
INVITE (DO)
SIP
Signals 200 OK
m=video xxxxx RTP/AVP 97
200 OK
m=video xxxxx RTP/AVP 119
200 OK
m=video xxxxx RTP/AVP 119 ACK
m=video xxxxx RTP/AVP 97
ACK
m=video xxxxx RTP/AVP 97

RTP with payload type 97 RTP with payload type 97

RTP
RTP with payload type 119 RTP with payload type 119
SIP Video Solution: Modify payload type on dial-peer
• Why did the CUCME changed payload type to 119?
• Remember “An offer is sent with payload type based on dial-peer
configuration”?
CUCME#show dial-peer voice 1000
• We can adjust the default
<snippet>
RTP dynamic payload type values: NTE = 101
payload type values:
Cisco: NSE=100, fax=96, fax-ack=97, dtmf=121, fax-relay=122
CAS=123, TTY=119, ClearChan=125, PCM switch over u-law=0,
A-law=8, GSMAMR-NB=117 iLBC=116, AAC-ld=114, iSAC=124 CUCME#config t

lmr_tone=0, nte_tone=0 CUCME(config)#dial-peer voice 1000

h263+=118, h264=119 CUCME(config-dial-peer)#rtp payload-type cisco-codec-

fax-ack <any_unused_value>
G726r16 using static payload
CUCME(config-dial-peer)#rtp payload-type cisco-codec-
G726r24 using static payload video-h264 97
<snippet>
 SIP Video Solution: Modify payload type on dial-peer
20.1.1.1 10.1.1.1
SIP SIP
HQ IP SIP
CUCME
Phone 1 IP Phone
DN: 1001 UCM CUCME DN: 5001
INVITE
m=video xxxxx RTP/AVP 126 97
INVITE (DO)
INVITE (DO)
SIP
Signals 200 OK
m=video xxxxx RTP/AVP 97
200 OK
m=video xxxxx RTP/AVP 97
200 OK
m=video xxxxx RTP/AVP 97 ACK
m=video xxxxx RTP/AVP 97
ACK
m=video xxxxx RTP/AVP 97

RTP RTP with payload type 97 RTP with payload type 97

RTP with payload type 97 RTP with payload type 97

SIP Video: Alternate Solutions
• The “asymmetric payload full” command will also enable the CUCME to
send and receive different payload types globally or per dial-peer
CUCME#conf t CUCME#conf t
CUCME(config)#voice service voip CUCME(config)#dial-peer voice 1000 voip
CUCME(conf-voi-serv)#sip CUCME(config-dial-peer)#voice-class sip asymmetric payload full
CUCME(conf-serv-sip)#asymmetric payload full

• The CUCME can also be configured to let the endpoints negotiate

CODECs by letting through all the SDP contents with the “pass-thru
content sdp” IOS command
CUCME#conf t CUCME#conf t
CUCME(config)#voice service voip CUCME(config)#dial-peer voice 1000 voip
CUCME(conf-voi-serv)#sip CUCME(config-dial-peer)#voice-class sip pass-thru content sdp
CUCME(conf-serv-sip)#pass-thru content sdp
CCIE Collaboration Lab Exam Case Studies
Case Study 3: H.323
H.323 Gateway Troubleshooting Case Study:
Lab Sample Question
HQ IP Phone users have reported that they cannot receive calls from PSTN.
They can call out to any PSTN numbers, also calls to and from Branch IP
Phones work fine. Find out why inbound calls from PSTN to HQ IP phones
failed. You must support your findings with debug or trace analysis.
4 points
20.1.1.20
HQ 20.1.1.1

UCM

PRI
PSTN V WAN
H.323 Branch Router
Gateway
10.1.1.1 Branch
Troubleshooting Step-by-step: H.323
Identify the issue/symptoms:
HQ IP Phone users have reported that they cannot receive calls from PSTN.
They can call out to any PSTN numbers, also calls to and from Branch IP
Phones work fine. Find out why inbound calls from PSTN to HQ IP phones
failed. You must support your findings with debug or trace analysis.
3 points

 HQ IP Phones
 Inbound calls from PSTN do not work, but outbound calls work
 HQ IP Phones to Branch IP Phones work
 Troubleshooting Step-by-step: H.323
Narrow the scope to the critical components

20.1.1.20
HQ 20.1.1.1

UCM
PRI
PSTN A
V WAN
H.323 10.1.1.1 Branch Router
Gateway
SCCP H.323
RTP PRI
 Troubleshooting Step-by-step: H.323
Put a plan in place:
1. PRI is the first point entry for
the PSTN call. Did the call HQ 20.1.1.20 20.1.1.1
come in via the PRI?
• debug isdn q931
2. If the call came in on the PRI, UCM
did it match any dial-peers? PRI
• debug voip dialpeer PSTN A V
inout
WAN
H.323 10.1.1.1
3. If the correct dial-peer is
matched, was H.225 Setup Gateway
sent to the UCM? SCCP H.323
• debug cch323 h225 RTP PRI
• debug h225 events
 Troubleshooting Step-by-step: H.323
Collect information and Analyse: debug isdn q931 on the H323-Gateway:
Feb 1 02:57:16.355: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00D0
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x4181, ‘8935138'
Plan:ISDN, Type:Subscriber(local)
Called Party Number i = 0xA1, ‘4154341001'
Plan:ISDN, Type:National
Feb 1 02:57:16.355: ISDN Se0/0/0:23 Q931:
R2# Received SETUP callref = 0x80D0 callID = 0x00A4 switch = primary-ni interface = User
Feb 1 02:57:16.363: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x80D0
Channel ID i = 0xA98381
Exclusive, Channel 1
Feb 1 02:57:16.367: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x80D0
Cause i = 0x80A6 - Network out of order
 Troubleshooting Step-by-step: H.323
Collect information and Analyse : debug cch323 h225 on the H323-Gateway:
H323-Gateway#
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/cch323_call_setup_normal: SETUP_NTF_TIMER is not running. Continue processing.
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/cch323_h225_set_new_state: Changing from H225_IDLE state to H225_IDLE state
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/run_h225_sm: Received event H225_EV_SETUP while at state H225_IDLE
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/check_qos_and_send_setup: Setup ccb 0x22C1364C
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/run_
h225_sm: Received event H225_EV_FS_SETUP while at state H225_IDLE
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/idle_fsSetup_hdlr: Setup ccb 0x22C1364C
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/generic_send_setup:
generic_send_setup: is_overlap = 0, info_complete = 0
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/generic_send_setup: sending calling IE
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/generic_send_setup: ====== PI = 0
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/generic_send_setup:
Send infoXCap=128, infoXRate=16, rateMult=0, xMode=128, info_layer1_prot=163
Feb 1 03:11:46.270: //1341/8BC7257980A6/H323/generic_send_setup: src address = 1.1.1.1; dest address = 20.1.1.1
Feb 1 03:11:46.274: //1341/8BC7257980A6/H323/cch323_h225_set_new_state: Changing from H225_IDLE state to H225_REQ_FS_SETUP state
Feb 1 03:11:46.274: //1341/8BC7257980A6/H323/run_h225_sm: Received event H225_EV_CONN_LOST while at state H225_REQ_FS_SETUP
Feb 1 03:11:46.274: //1341/8BC7257980A6/H323/run_h2
25_sm: Received event H225_EV_RELEASE while at state H225_REQ_FS_SETUP
Feb 1 03:11:46.274: //1341/8BC7257980A6/H323/cch323_h225_set_new_state: Changing from H225_REQ_FS_SETUP state to H225_IDLE state
Troubleshooting Step-by-step: H.323
Collect information and Analyse - Piecing the puzzles together:
H323-Gateway#show ip int brief
Interface IP-Address OK? Method Status Protocol
Loopback0 1.1.1.1 YES NVRAM up up
Vlan10 10.1.1.1 YES NVRAM up up
H.323 gateway sends H.225
H323-Gateway# setup to UCM using source
H323-Gateway#show run int loolback0 IP address 1.1.1.1.
interface Loopback0 UCM expects the H.225
setup to come from 10.1.1.1;
ip address 1.1.1.1 255.255.255.0
mismatch resulted, CUCM
h323-gateway voip interface closed the TCP socket on
h323-gateway voip bind srcaddr 1.1.1.1 1720.
CCIE Collaboration Lab Exam
CCIE Collaboration Exam Preparation and Exam Taking Tips
 CCIE Collaboration Lab Exam Preparation (I)
Getting Started
• Use the CCIE Collaboration Lab content blueprint on the CCIE webpage as
your guide:
https://learningnetwork.cisco.com/community/certifications/ccie_collaboration
• Evaluate and determine your knowledge level and hands-on experience in
the major topic areas
• Formulate a realistic study plan according to you own work/personal
schedule, also customise it according to your technical strength and
weaknesses
• Don’t spend all your time and focus on collecting the exact replica of the
Voice Lab equipment rack
• Seek advise, from other Collaboration certified engineers, on preparation
plans and tips
CCIE Collaboration Lab Exam Preparation (II)
Study and Practice
• Training:
• The Cisco 360 Learning Program for CCIE Collaboration:
https://learningnetwork.cisco.com/community/connections/cisco_360/360-voice

• Reading Resources
• Abundant online documentations, write papers, and articles on www.cisco.com which
compliments any books on latest technical developments
• Develop a habit of utilising and navigating the Cisco documentation at
http://www.cisco.com/cisco/web/psa/default.html?mode=prod
• Online forums and Study Groups
• Online forums and study groups, such as the CCIE Voice Study Group on the Cisco
Learning Network at https://learningnetwork.cisco.com are excellent sources to seek
technical supports and encouragements on questions that arise during your study
process
CCIE Collaboration Lab Exam Preparation (III)
Study and Practice (Cont.)
Practice labs and scenarios:

• You don’t need the exact lab replica to learn

• Use the equipment which you have access to and learn each technology
thoroughly
• Form study groups to exchange ideas and share equipment
• Go beyond configuration, learn to debug and troubleshoot
• Stay with real world, applicable scenarios
• Focus on learning the technologies instead of learning only what you think (or
what you’ve been told) is on the lab exam
• Stay aware and informed on up-coming new features
Exam Tips and Test Taking Strategies
Lab Exam Tips: Pre-Lab
Before Your Lab Exam:
• Visit lab test site the day before
• Don’t schedule flights too close to the
end of the exam: you should be thinking about the exam instead of catching
your flight
• Avoid last minute lab material cramp
• Get some sleep the night before the exam
Lab Exam Tips: In-Lab
Think the 4 “C”s:
• Calm
• Careful
• Confident
• Courteous
Lab Exam Tips In-Lab (Cont.):
Understanding Exam Requirements:
• Read the entire exam first
• Read the questions very carefully: every word is in there for a reason.
• Don’t assume requirements that aren’t mentioned in a question
• Some questions have multiple solutions, unless the test explicitly
asked you to use one versus another, all are valid
• Excessive configurations are generally ignored during grading, unless
they interfere with expected solution
• Ask the proctor for clarification
Lab Exam Tips In-Lab (Cont.):
Time Management:
• Use question point values to judge time
• Know time-saving configuration techniques
• Know when to move on – don’t spend too much time on a single task,
no matter how important you think it is
• If you suspect hardware issues, notify the proctor immediately
• Don’t make any drastic changes towards the end of lab exam
• Save your configuration frequently
Lab Exam Tips In-Lab (Cont.):
Verification:

• Verify, verify, verify, and verify again

• Some prefer to verify after each question, others like to verify until they
finish the whole test. It’s a matter of personal preference
• Verify against all requirements – not just basic functionalities.
• Makes notes and check-lists
Lab Exam Tips In-Lab (Cont.):
Troubleshoot:
• Troubleshooting skill is often the difference between failing and passing
• Know what and where to look for debugs and traces
• Look out for those seemingly “invisible” typos
• Remember the test lab is not your home lab – addressing scheme is different
• Troubleshooting is important but don’t spend all your time on one problem
• Don’t let a unresolved problem impact your confidence
• Again, seek the proctor’s assistance
How Do You Grade the Lab Exam?
• Proctors are responsible for grading all lab exams
• Automatic tools aid proctors with simple grading tasks; e.g. capturing
candidate’s configuration in database, basic configuration
verifications, etc.
• Automatic tools are never solely responsible for lab exam grading.
Proctors are.
• The proctor completes the grading of the exam and submits the final
score
• Partial marks are not awarded for questions
• Points are awarded for working solutions only
• Some questions have multiple solutions
Q&A
CCIE Program Updates
 Yusuf Bhaiji
Sr. Manager, Global Certifications Team

The Future of a Digital Workforce

In the Internet of Everything Age
Global social-economic problems to solve

Digital technology

Worlds
converge…

Future of work

Market and consumer driven demand

Digital Experience Architect Robotics Specialist
Platform Developer

Cyber
Data Scientist
Security
Analyst
Cloud Broker Business Transformation Practitioner

Customer Success
Cognitive Engineer
Network Programmer (SDN)
Industrial Network Engineer
Customer
Enterprise Architect Makers

Machine Learning Scientist Social Intelligence Manager

Orchestrator of business
Job roles outcomes
of the future
 Higher education
Distance learning

Training and certifications

The workforce of the future…
Will require continual learning and
upskilling…
59
CCIE Program Update

• Aligning to Evolving
Industry Job Roles and
Technology Evolution
• CCIE NextGen Program
Update
• CCIE Data Center
 Having practical IT expertise is
no longer a differentiator

IT professionals need a clear

A new, understanding of evolving and disruptive
technologies that fuel innovation
enhanced Cisco’s enhanced expert-level
CCIE certifications providing IT professionals
with the most advanced program

Expands career paths to address

shifts in critical industry roles
CCIE Framework
Blueprint Weights

WRT% LAB%
NEW EXAM TOPIC Evolving Technologies (Common across all Tracks)
REST Automation and NFV/AF 10% N/A
SDN IoT DevOps XaaS OpenStack Cloud
API Orchestration V

CCIE Data CCIE CCIE CCIE CCIE CCIE CCDE

Center v2.0 SP Security Wireless Collaboration R&S Current BP
Consolidated/ Current Current BP Current BP Current BP Current per track 90% 100%
Unified BP per track per track per track BP
Blueprint per track per track

• New Evolving Technologies section across all CCIE tracks 100% 100%

• Future proofing IT professional skills

• Holistic assessment of each learning domain
• CCIE delivery enhancements (VDI and dual-monitor)
CCIE Webinar Series
OpenStack
• Technical Sessions – focused on new
technologies
• 4 – 6 Sessions per year
Fog
• Openstack – May 2015 Architectur
• Fog Architecture – August 2015 e
• Cisco NetFlow and Big Data Analytics
for Cybersecurity – October 2015 Cisco
• Neutron Deep Dive – March 2016 NetFlow &
Big Data
Analytics
https://learningnetwork.cisco.com/community/archived_events/ccie-community-events
Never Received an Invitation? Opt-In

cs.co/CCIE-Opt-In
CCIE Rollout Plan CCIE Data Center v2.0
evolving technologies
Announcement on and revised exam topics
11/19 July 2016

All written blueprints Future revisions

incorporate new of Expert-level
technology domain tracks will
July 2016 incorporate new
CCIE framework
Benchmark Technology Topics Incorporated
Across the Learning@Cisco Portfolio

Offers a new skills

The most advanced Bridges technology
framework for a
program for IT expertise and
disruptive and
professionals business impact
evolving environment
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