Javier, Mariel Iriz S.

History
Old Nielson Field Terminal Tower.
The original airport that served Manila, Grace Park Airfield, also known as Manila North,
was opened in 1935 in Grace Park, Caloocan. It was the city's first commercial airport,
and was used by Philippine Aerial Taxi Company (later Philippine Air Lines) for its first
domestic routes. In July 1937, Manila International Air Terminal located in the 42
hectares (4,500,000 sq ft) Nielson Airport was inaugurated and had served as the gateway
to Manila. Its runways of which now form Ayala Avenue and Paseo de Roxas in
Makati.[8] In 1948, following Philippine independence, the airport was moved to its
current site adjacent to the Villamor Airbase, which was then called Nichols Field due to
the reasons of less terrain slope, expansive land area in the new site, and the USAF base
runway (Runway 13/31) which can be used for the airport. The original structure was
built on what is now the site of Terminal 2.
In 1954 the airport's international runway and associated taxiway were built, and in 1956,
construction was started on a control tower and a terminal building for international
passengers. The new terminal was inaugurated on September 22, 1961. On January 22,
1972, a fire caused substantial damage to the original terminal building, and a slightly
smaller terminal was rebuilt in its place the following year. This second terminal would
become the country's international terminal until 1981 when a new, higher-capacity
terminal, known today as Terminal 1, was built to replace it.
The old international terminal would serve as Manila's domestic airport until another fire
damaged it in May 1985. The present Terminal 1, originally named Manila International
Airport, was given its present name on August 17, 1987 by virtue of Republic Act No.
6639, with the intention of honouring Benigno "Ninoy" Aquino, Jr., who was
assassinated at the airport after returning to the Philippines from his self-imposed exile in
the United States on August 21, 1983.[13] Plans for a new terminal were conceived in
1989, when the Department of Transportation and Communications
commissioned Aéroports de Paris to do a feasibility study to expand capacity.
The recommendation was to build two new terminals, and in 1998 Terminal 2 was
completed. Terminal 2 was nicknamed the Centennial Terminal as its completion
coincided with the 100th anniversary of the Philippine Declaration of Independence from
Spain. In 1997 the government approved the construction of Terminal 3, which was
originally scheduled to be completed in 2002. After many delays caused by technical and
legal issues, the terminal became partially operational in mid-2008 and fully operational
on August 2014.[14] The government aims to return services from many of the airlines
which cancelled services to Manila as a result of Terminal 1's problems.
1990s

1|Page
Departure hall of NAIA Terminal 3
The original proposal for the construction of a third terminal was proposed by Asia's
Emerging Dragon Corporation (AEDP). AEDP eventually lost the bid to Pair Cargo and
its partner Fraport AG of Germany, who went on to begin construction of the terminal
under the administration of Joseph Estrada. On August 1997, President Fidel led the
groundbreaking ceremony of Terminal 3. The structure was mostly completed several
years ago and was originally scheduled to open in 2002. The ultra-modern US$640
million, 189,000-square-metre (2,030,000 sq ft) facility was designed by Skidmore,
Owings and Merrill (SOM) to have a capacity of 13 million passengers per
year. However, a legal dispute between the government of the Philippines and the
project's main contractor, Philippine International Air Terminals Co. Inc. (Piatco), over
the Build-Operate-Transfer (BOT) contract, delayed the final completion and opening of
the terminal.
While the original agreement was one in which Pair Cargo and Fraport AG would operate
the airport for several years after its construction, followed by a handing over of the
terminal to the Philippine Government, the government offered to buy out Fraport AG for
$400 million, to which Fraport agreed. However, before the terminal could be fully
completed, President Gloria Macapagal-Arroyo, called the contract "onerous" and
therefore formed a committee to evaluate the agreement to buy out Fraport AG. It is this
action that sparked the most controversy. The Philippine Supreme Court eventually found
the Piatco contract "null and void" citing a variety of anomalies.
The administration of President Gloria Macapagal-Arroyo eventually abrogated Piatco's
BOT Contract for allegedly having been anomalous in certain important respects. In a
subsequent decision, the Philippine Supreme Court upheld the Philippine Government's
position on the matter and declared the BOT contract "null and void" for, among other
things, violations of certain provisions of the BOT law. More specifically, the Court
found that the original contract was revised to allow for a Philippine Government
guarantee of Piatco's obligations to its creditors, contractors and suppliers. The BOT law
disallows the granting of such sovereign guarantees. Piatco disagrees and continues to
maintain that the provisions cited by the Supreme Court do not amount to a prohibited
sovereign guarantee by the Philippine Government.
2000s
In December 2004, the Philippine government expropriated the terminal project from
Piatco through an order of the Pasay City Regional Trial Court. However, the court only
allowed the Philippine government to take over the terminal upon payment of an initial
amount of ₱3 billion (approx. US$64 million) to Piatco. The Philippine government paid
Piatco this amount during the second week of September 2006. According to the
Philippine government, NAIA-3 was 98% complete (prior in 2006) and required at least
an additional USD6 million to complete. The government was then in the process of
negotiating a contract with the builder of the terminal, Takenaka Corporation, because
another factor that delayed the terminal's opening was the ongoing investigation into the
collapse of an 100-square-metre (1,100 sq ft) area of the terminal's ceiling.
Piatco (and its German partner, Fraport) have instituted arbitration proceedings before
different international bodies to recover a fair settlement. Piatco sued the government
2|Page
before the International Chamber of Commerce (ICC) in Singapore. Fraport separately
sued the Philippine government at the International Center for the Settlement of
Investment Disputes(ICSID) in Washington. In 2007, the ICSID case was decided in
favour of the Philippine government because of a violation of Philippine law by Fraport.
However, this decision was annulled in 2010 due to a violation of Fraport's right to be
heard. A new proceeding before the ICSID is ongoing. Piatco formally withdrew its
second application to set aside the earlier ICC ruling that dismissed its claims against the
Philippine government on December 2011. The ICC ruling in favour of the Philippine
government became final and executory in 2012.
Through Executive Order No. 732, the NAIA Terminal 3 Task Force was
made[ and Michael Defensor was appointed on June 19, 2008 as head, creating the
Presidential Task Force on NAIA-3 that was "mandated to ensure the immediate opening
and operation of Terminal 3." The order provides for the NAIA-3 opening based on
decisions of the Supreme Court and applicable laws.
Terminal 3 began partial operations at 05:15am on July 22, 2008 with 16 inbound and
outbound domestic flights from Cebu Pacific. Philippine Airlines' budget brand PAL
Express and Air Philippines moved their operations to this terminal two days later. Cebu
Pacific moved all of its domestic and international operations to the terminal on August
1, 2008. On August 1, 2010, President Benigno Aquino III has announced plans to utilize
Terminal 3 to its maximum capacity by Christmas Season 2010, which may mean
moving international carriers to Terminal 3, but the goal was never reached.[27]
The Philippine government has made a new plan where Terminal 3 would be 100%
operational by the end of 2011, but lowered their goal to 55% operational after further
study. The move of international carriers began in February 2011 with All Nippon
Airways (ANA) starting a new service to Manila from Terminal 3, rather than Terminal 1
with other international carriers. As of 2010, ANA was the only foreign carrier at
Terminal 3, but as of October 1, 2014, five international airlines have transferred from
Terminal 1 to Terminal 3 namely Delta Air Lines, KLM, Emirates, Singapore Airlines,
and Cathay Pacific.

3|Page
Terminal 1
Terminal 1 or NAIA-1, has an area of 67,000 square metres (720,000 sq ft) and having
been completed in 1981 is the second oldest terminal at NAIA (after the Old Domestic
Terminal, now called Terminal 4) with a design capacity of 4.5 million passengers per
year but was further expanded to accommodate 6 million passengers. It currently serves
foreign carriers operating in Manila, except for All Nippon Airways, Cathay Pacific,
Delta Air Lines, Emirates, KLM, and Singapore Airlines. The detailed designs were
adopted by the Philippine Government on 1974 and was subsequently approved by the
Asian Development Bank on September 18, 1975. Actual work on the terminal began
during the second quarter of 1978. In 1989, a Master Plan Review recommended the
construction of two new terminals (NAIA 2 and NAIA 3), as well as many other facility
improvements.
The development of the Manila International Airport was finally approved through the
promulgation of Executive Order No. 381, which authorized the airport's development. In
1973, a feasibility study/airport master plan was done by Airways Engineering
Corporation through a US$29.6 million loan from the Asian Development Bank. The
Detailed Engineering Design of the New Manila International Airport Development
Project was done by Renardet-Sauti /Transplan/F.F. Cruz Consultant while the terminal's
Detailed Architectural Design was prepared by Leandro Locsin's L.V. Locsin and
Associates.
The terminal reached capacity in 1991, when it registered a total passenger volume of
4.53 million. Since 1991, the terminal has been over capacity and has been recording an
annual average growth rate of 11%, but improvements to the airport increased its capacity
to 6 million passengers yearly. It has 18 air bridges and services 33 airlines (as of May
2011). Compared with international terminals in other Asian countries, Terminal 1 has
consistently ranked at the bottom due to limited and outdated facilities, poor passenger
comfort, and crowding (the Terminal has been operating above designed capacity for
decades now). In this regard, transport authorities plan to give Terminal 1 a makeover;
the plans were approved by President Benigno Aquino III. The makeover and upgrade
includes the expansion of the arrival area, addition of parking spaces, and improvement
of other terminal facilities.
The Transportation and Communications Department previously announced that as soon
as Terminal 3 becomes fully operational, Terminal 1 was eyed by Cebu Pacific with the
intention rehabilitating the terminal into an "Airport City" and serve as an exclusive
terminal for their aircraft.
Terminal 1 started renovation in January 23, 2014 to upgrade and modernize the 32-year-
old passenger terminal building and to be finalized and operational by May
2015. Divided into six phases with 40% completion on December 16, 2014, renovations
include the installation of buckling restrained braces to strengthen the structural integrity
of the building, and a much-needed facelift in the interior design of the terminal. Five
international airlines, which are Delta Air Lines, KLM, Emirates, Singapore Airlines, and
Cathay Pacific, have transferred to Terminal 3 from August 1 to October 1, 2014 in an
effort to decongest the terminal.

4|Page
Terminal 2 (Centennial Terminal)

The NAIA Centennial Terminal 2 departure hall

The second terminal of NAIA, Terminal 2 or NAIA-2, also known as Centennial
Terminal, has an area of 75,000 square metres (810,000 sq ft), and is located at the Old
MIA Road. It began construction on December 1995 and was inaugurated on May 1,
1999 and began operations in 1999. It has been named the Centennial Terminal in
commemoration of the centennial year of the declaration of Philippine independence. The
terminal was originally designed by Aéroports de Paris to be a domestic terminal, but the
design was later modified to accommodate international flights. It has a capacity of 2.5
million passengers per year in its international wing and 5 million in its domestic wing. It
is able to be modified to accommodate nine million passengers per year if needed.
Terminal 2 is exclusively used by Philippine Airlines for both its domestic and
international flights. It is divided into two wings: the North Wing, for international
flights, and the South Wing, which handles domestic operations. It currently has 12 air
bridges. There are several cafes and restaurants in the Terminal post-security. There is
also a small duty-free section in the north wing. The need for two more terminals was
proposed by a Master Plan Review of the Airport that was undertaken in 1989 by
Aéroports de Paris (ADP). The study was facilitated by means of a grant from the French
Government. The review cost 2.9 million French francs and was submitted to the
Philippine Government for evaluation in 1990.
In 1991, the French government granted a 30 million franc soft loan to the Philippine
government, which was to be used to cover the Detailed Architectural and Engineering
Design of the NAIA Terminal 2. ADP completed the design in 1992 and in 1994, the
Japanese Government granted an 18.12 billion yen soft loan to the Philippine
Government to finance 75% of the terminal's construction costs and 100% of the
supervision costs. Construction of the terminal began on December 11, 1995, and was
formally turned over to the government of the Philippines on December 28, 1998. The
Centennial Terminal became fully operational by 1999.
On August 2014, DOTC formally announced the plan of expanding of Terminal 2. The
plan also considers to build a structure interconnecting Terminals 1 and 2. It also includes
the demolition of the unused Philippine Village Hotel complex beside the terminal
awaiting the fixing of certain issues. A fuel depot located between the terminals will be
transferred to the demolished area to give way for the expansion. The 26 comfort rooms
are being renovated, in which 16 are located in a passenger movement area. 4 of the 7 Air
handling units are being repaired and 21 additional units are expected to be installed to
improve the temperature in the Terminal.

5|Page
Tourist from Down Under falls into NAIA ‘sinkhole’

There’s no end to problems at Ninoy Aquino International Airport (Naia).

After fixing the air conditioning, toilets and leaking ceilings, the once worst airport in the
world is now dealing with “sinkholes.”
The new problem was discovered last month when an Australian tourist fell into a hole
after part of the floor in the arrival area gave way as he was walking to the transit gate.

The incident happened at 9 p.m. on July 25, but became known only on Wednesday after
somebody posted on Facebook the incident report to Rafael Regular, Naia Terminal 2
chief of operations.
According to the report, three airport staff employees helped the 40-year-old tourist get
out of the hole, which was a square-meter wide and 0.6-meter deep.
The tourist, who arrived from Hong Kong on the same day, was not injured and he filed
no complaint, but Naia people started to watch their step at the airport.
The Naia Terminal 2 manager, Rico Gonzalez, told the Inquirer Wednesday that the
Manila International Airport Authority was checking the floor throughout the airport for
other possible sinkholes to prevent a repeat of the latest embarrassment for Naia.

Pocket garden

Gonzalez said the part of the floor that collapsed was an area reclaimed by Philippine
Airlines (PAL) over a year ago.
“That part used to be a pocket garden. PAL asked for more space because they said the
pathway to their transit lounge was too narrow,” Gonzalez said.
When the pocket garden was removed, it left a deep hole that apparently was not properly
filled up by the contractor hired by PAL.
“Instead of filling up that hole with soil to ensure that it was compact, the contractor
apparently just covered it with wooden trusses before covering it with marble tiles,”
Gonzalez said, adding that the wood naturally weakened over time, something the
contractor failed to anticipate.
He said PAL immediately filled up the hole, and the work was completed two weeks ago.
“This time we made sure the contractor really filled it up so nobody would fall [there
again],” Gonzalez said.
He said passengers hardly passed through the portion of the floor that collapsed.
“It is not really a passenger movement area,” he said.
Nevertheless, Gonzalez said he had ordered all “reclaimed areas,” specifically portions of
the floor that used to be pocket gardens, to be inspected to make sure they were not
hollow.
Airline counters and food concessionaires are located in the reclaimed areas, he said.
“Passengers are not allowed in these areas,” he said.
That leaves only airline staff, restaurant employees, other airport personnel, including
managers, vulnerable to still undetected holes under the floor.

6|Page
Indoor rain

In May, Naia Terminal 1, still undergoing a P1.3-billion facelift, fixed leaks on the
ceiling in the east and west concourses of the departure area.

The contractor, DM Consunji Inc., owned up to causing the leaks after it stripped off the
waterproofing for the application of carbon fiber reinforced polymer.
The absence of waterproofing became obvious when it rained on May 27 and it also
rained in the departure area, forcing airport employees and passengers to use umbrellas
indoors to keep dry.
The rain also damaged the carpets in the concourses and electronic equipment in the
airport ground support services office and in several airline lounges.
Airport authorities demanded that DMCI immediately fix the ceiling and make sure it
stays fixed.

(Jeannette Andrade, Philippine Daily Inquirer)

7|Page
NAIA-1 rated world's worst airport again

MANILA, Philippines – The Ninoy Aquino International Airport Terminal 1 (NAIA-1)

was again rated by a travel site as the world's worst airport for 2013.

Visitors of travel site "The Guide to Sleeping in Airports" selected the congested NAIA-1
facility located within the Philippines' main gateway as the worst in the world and in
Asia. The site released the latest rankings on Tuesday, October 15.

NAIA 1 was also No. 1 in the list in 2011. It ranked 5th-worst in 2010.

The rankings were based on the following factors:

 Comfort: Metallic seating and armrests, crowded terminals and limited seats,
delays or layovers.
 Conveniences: Bad signage in terminals, difficult transfers, lack of 24-hour food,
and nothing to do in transit.
 Cleanliness: dirty floors, bathrooms and food courts.
 Customer Service: unfriendly staff, airport scams, anti-airport sleeper policies,
immigration officers who prefer to play Angry Birds than process travellers

Nothing new

Malacañang said these concerns are already being addressed. "This [issue] is not
something new," said presidential spokesperson Edwin Lacierda in a press briefing on
Thursday, October 17.

Lacierda reiterated the government is redesigning and restructuring the airport facility,
which has been bursting at the seams for over a decade now.

Efforts to upgrade NAIA-1 commenced two years ago as a response to criticisms raised
by travelers who voted in polls conducted by The Guide to Sleeping in Airports as well as
other sites.

These efforts were delayed however as the agency in charge of airports – the Department
of Transportation and Communications (DOTC) – underwent a change in leadership.
There were also delays in the process of choosing the designers, engineers and architects
for the planned upgrade. DOTC secretary Joseph Emilio Abaya, who replaced Mar Roxas
at the agency, earlier announced that internationally renowned designers Kenneth

8|Page
Cobonpue and Budji Layug and architect Royal Pineda are among those involved in
efforts to beautify NAIA-1, which accommodates over 56% of passengers arriving in the
country and departing for abroad.

Interim plans, final strategy

An over 3-decade-old structure, NAIA-1 is one of 4 terminals in the Manila airport,

which was named after the father of President Benigno Aquino III. NAIA-1 hosts all the
international flights of foreign airlines, which have long been complaining about lack of
space, rickety facilities, and other problems of an old and congested terminal.

The government had planned on transferring these airlines to the sprawling NAIA
Terminal 3 (NAIA-3), which was envisioned to be a modern and high-tech aviation
facility when it was being built.

NAIA-3 was supposed to have been opened in 2002, but it was mothballed for years due
to legal, structural and financial issues.

The Arroyo administration cancelled the contract it signed with the private consortium
that built the terminal due to irregularities.

Separate arbitration cases filed by Filipino firm Philippine International Air Terminals
Company and German airport operator Fraport against the Philippine government in
Singapore and Washington courts took years and cost billions of dollars.

In the meantime, only half of NAIA-3 was found structurally safe when it opened for
commercial operations in 2008. Foreign airlines could not transfer their operations to the
terminal since the required security checks and automatic baggage handling needs of
passengers were yet to be addressed. (READ: Aquino on NAIA-3 delays: Please bear
with me)

While government was trying to resolve NAIA-3 issues, it also eyed to transfer all or
some of NAIA's international operations to the Clark International Airport, which has
more space. The former US aviation facility in Pampanga is about 100 kilometers away
from NAIA

9|Page
Airports and competitiveness

By: Guillermo M. Luz

@inquirerdotnet
Philippine Daily Inquirer

09:37 PM October 21st, 2011

A country’s international airport is not only the gateway to a country, it is also the first
and last impression a visitor—either foreign or Filipino—gets of the country. For this
very reason, it is imperative we get our country’s airport strategy right. Part of that
strategy includes fixing the sad state of the Ninoy Aquino International Airport or Naia.

By now, many of you must have read or heard that Naia has fallen further behind in an
online survey and is now ranked one of the five worst airports in the world and the worst
in Asia. The basic complaint has to do with the old facilities and the less-than-friendly
service passengers receive. Overall, Naia delivers a less than satisfactory travel or
customer experience for the passenger, especially when compared to that of other
international airports in Asean.

At the National Competitiveness Council, we believe that solutions can be arrived at to

address this problem in relatively short order in a manner consistent with a long-term
airport strategy. It is necessary to fix Naia for several reasons. First, we need to create a
better first impression for visitors. Second, we will eventually need more passenger
capacity within our total airport system. And third, we need to recognize that airports
play a role in projecting our national brand.

MIAA is actually composed of four terminals. Naia opened in 1981 and was originally
designed to handle 4.5 million passengers per year. It reached its capacity in 1991 (yes,
20 years ago) and with some improvements, its capacity was expanded to 6 million
passengers. Naia handled 7.3 million passengers in 2010.

Terminal 2, originally designed as a domestic terminal, handles domestic and

international operations. Its capacity is 7.5 million passengers but it handled 8.9 million
in 2010.

Terminal 3, originally designed as an international terminal, serves domestic and

international traffic. While it continues to be mired in a long-running legal battle and has
never been fully opened as an international airport, it already services 9.5 million
passengers. Its capacity is 14 million passengers per year.

Domestic Airport services small carriers and has a capacity of 3 million passengers. It
handled 1.4 million last year.

10 | P a g e
Out of a total capacity of 31 million passengers, MIAA’s four terminals already service
27.1 million people and should reach capacity within two years, with Naia 1 and 2 highly
congested.

Clearly, all four terminals need to remain in operation for many more years. Even if
Terminal 3 were opened, there is no way to shift all the capacity from Naia to Terminal 3.
And even if Clark were opened, it seems inconceivable that all traffic could be diverted
even with a high-speed rail link between Manila and Clark. At the very least, it would
take years to complete, so fixing Naia and fully operating Terminal 3 makes so much
sense now. The needs are immediate. With that in mind, the team set out to create a
renovation design with Naia’s own engineers and architects.

The basic mission was to transform Naia into a “boutique” airport in comparison to the
region’s larger international airports and improve passengers’ travel experience to and
from the Philippines in terms of service, comfort and facilities. The whole idea was to
create a new “Modern Filipino” gateway to the Philippines to welcome and send off
visitors. Rather than try to compete on size, the concept was to compete on service and
customer experience. No thought was entertained to change the structure of the building
or to expand its present size since maintaining the structural integrity of the building was
of paramount importance. The solution was to clear some structures and for the airport to
streamline steps which passengers have to undergo. While this does not add any space to
the overall structure, it smoothens out the flow of movement within the terminal.

While the oft-quoted problem of bathrooms is being addressed in batches, one other
problem often cited is the lack of food outlets and restaurants. This can be easily
addressed by rationalizing the mix of restaurants and shops throughout the terminal. As it
is, most shops and restaurants are not up to par with those seen in other international
airports.

The problems are not limited to the terminal’s interior. One of the worst problems lies
right outside. When one exits, those not being picked up by a hotel car—which is the vast
majority of passengers—have to walk down a steep ramp to the Arrival Extension level
to be picked. For people walking down that ramp, the experience is more like being
dragged down by your own luggage.

For the greeters outside, the experience is not much better. An open-air parking lot
blocked off by a fence from the arrival extension keeps crowds away—either under
sweltering heat or soaked by rain. Considering that greeters travel great distances and
wait, it makes sense to design a better area with stores, restaurants, and shade and seating
areas so people can be comfortable. This is possible since the space is available, to begin
with.

Much of the design work has already been carried out by a team. It’s time to get started to
fix our country’s gateway.

11 | P a g e
REFERENNCES:

http://www.rappler.com/business/industries/171-aviation-tourism/41598-naia-1-worst-
airport-world-again

https://en.wikipedia.org/wiki/Ninoy_Aquino_International_Airport

http://www.virtualtourist.com/travel/Asia/Philippines/City_of_Manila/Manila-
1391614/Warnings_or_Dangers-Manila-AirportSecurity_Checks-BR-1.html

http://www.competitive.org.ph/node/339

http://globalnation.inquirer.net/127725/naia-inspects-terminal-2-for-holes-in-floor-after-
australian-fell-into-pit

http://opinion.inquirer.net/15769/airports-and-competitiveness#ixzz3yYkzyMFU

12 | P a g e
Key Performance Indicators:

1. Lack of food outlets and restaurants around the compound of NAIA

2. Less-Friendly Services rendered by the staff/employees of NAIA
3. The incompetence of NAIA officials and slow actions regarding the Bullet Scam
The incompetence of NAIA officials when it comes to crime such as theft, bribery
and
Corruption.
4. Lack of comfortable seating that causes the inconvenience of the passengers or
fetchers
5. Overall Improvement of the Cleanliness and old facilities and such as Leaking
Ceilings, Dirty Comfort Rooms Busted Lights, Poor Air-conditions.
Solutions:
1. Create designated areas for food businesses. This would not only attract local
businesses but also create job opportunities as well as enhance the NAIA
facilities.
2. Conducting Semi-annual seminars and trainings that focus on the personality
development of staffs.
3. - Change of leadership as well as ground staff
- Stricter implementation of NAIA policies and implement one strike
policy, anyone caught doing illegal activities will be terminated right away and
possible criminal charges can be filed as well.

4. - Provide enough number of comfortable chairs; make it spacious enough to

accommodate the people.
- There should be security personnel around the area at all times to secure
the safety and convenience of the people, to control the crowd as well.
- Refrain from allowing outsiders to freely walk inside the terminal’s
compound
- Provide any form of entertainment such as Magazines, Newspapers, and
Television to kill the time of waiting and to avoid the people from being
bored.

5. - Daily make up cleaning procedure of the facilities.

- Frequent inspection of guest’s supplies at the comfort rooms that should
be replaced.
- Provide trash bins in every corner, CLEAN AS YOU GO policy and
failure to comply will be dealt accordingly with disciplinary sanction.

13 | P a g e