Dpcs Guide

Emirates Computers
Professional Services
BPCS – Contractors and

Owners Guide
Dubai Municipality
Contractors & Owners User Guide BPCS
Table of Contents
1 Introduction............................................................................................................... 4
1.1 Document Structure ....................................................................................................... 4
2 Overview .................................................................................................................... 5
2.1 BPCS Features ............................................................................................................... 5
2.2 BPCS Architecture......................................................................................................... 6
3 System Requirements ............................................................................................... 8
3.1 Software Requirements .................................................................................................. 8
4 Getting Started .......................................................................................................... 9
4.1 Contractor Prerequisites................................................................................................. 9
4.2 Logging in to BPCS ..................................................................................................... 10
5 Projects..................................................................................................................... 13
5.1 Creating a new project ................................................................................................. 13
5.2 Viewing Project Details ............................................................................................... 17
5.3 Deleting a Project......................................................................................................... 23
6 Applications ............................................................................................................. 24
6.1 Creating a New Application (Generic) ........................................................................ 26
7 Application for Building Demolition..................................................................... 28
7.1 Building Demolition Permit – Manual......................................................................... 29
7.2 Building Demolition Permit – Mechanical .................................................................. 34
8 Miscellaneous Service Request .............................................................................. 39
8.1 Requesting an Increase in Electric Power.................................................................... 40
8.2 Requesting Additional Meters ..................................................................................... 46
8.3 Requesting a Building Number.................................................................................... 51
8.4 Requesting a To Whom It May Concern Letter........................................................... 57
8.5 Photocopying and Stamping Blueprints....................................................................... 61
8.6 Renewing Permit for 6 Months .................................................................................... 65
8.7 Extending Approval Validity ....................................................................................... 69
8.8 Requesting Permit Cancellation before Start of Work................................................. 73
8.9 Applying for Building Permit Application Cancellation ............................................. 77
9 Permit Application for Owners & Decor Companies.......................................... 81
9.1 Requesting an Adjustment Addition Permit (Simple – Owner)................................... 82
9.2 Requesting a Maintenance Permit................................................................................ 87
9.3 Requesting a Painting Permit ....................................................................................... 96
9.4 Requesting a Normal Decor Permit ........................................................................... 101
9.5 Requesting a Simple Decor Permit ............................................................................ 112
9.6 Requesting a Decor Permit before Issue of Completion Certificate .......................... 118
Dubai Municipality 2
10 Acquiring Permission for Road Service and Temporary Works ................. 123
10.1 Walk Side Booking Permit ........................................................................................ 124
10.2 Temporary Tents Permit ............................................................................................ 128
10.3 Electricity Cable Permit ............................................................................................. 132
10.4 Road Signboard Permit .............................................................................................. 135
10.5 Roof Signboard Permit............................................................................................... 140
10.6 Occupy Parcel ............................................................................................................ 146
10.7 Pavement Permit ........................................................................................................ 150
10.8 Outside Planting Permission ...................................................................................... 154
10.8.1 Permission for Full Planting .......................................................................................... 154
10.8.2 Permission for Partial Planting ...................................................................................... 159
11 Availing Special Services & Exceptions.......................................................... 164
11.1 Requesting New Building Style Verification Permit ................................................. 164
11.2 Requesting Exceptions............................................................................................... 168
12 Other Applications............................................................................................ 176
12.1 Viewing Other Applications ...................................................................................... 176
12.2 Request Statistical Info .............................................................................................. 177
12.3 To Whom It May Concern letter................................................................................ 180
12.4 Unblocking Services .................................................................................................. 183
13 Appendix............................................................................................................ 186
13.1 Creating Charges........................................................................................................ 187
13.2 Viewing Modification Options .................................................................................. 190
13.3 Creating Versions of a Returned Application ............................................................ 196
13.4 Re submitting a CFR Application .............................................................................. 200
13.5 Responding to Engineer Notes................................................................................... 204
13.6 Printing Screens from BPCS...................................................................................... 206
1 Introduction
This document is the user guide for the contractors and owners of Building Permit &
Control System (BPCS). An owner here refers to the land/building owners.
1.1 Document Structure

This guide has10 chapters and the outline of each chapter is given below:
Chapter Name Description

Introduction Introduces the structure of the guide, and the audience of
the guide.
System Requirements Describes the minimum hardware and software
requirements to be able to access BPCS.
Getting Started Describes the business user prerequisites, and the steps
involved to register and log on to BPCS.
Projects Describes projects and the steps involved to create, view
and delete projects.
Applications Describes applications, application types and the steps
involved in creating permit application
Adjustment, Addition & Demolition Describes the steps involved to submitting a permit
Permits application for demolition
Miscellaneous Service Requests Describes the steps involved in submitting permit
application requests for increasing power, additional
meters, building number requests, to whom it may concern
letters, renewing permit, extending approval validity,
unblocking a parcel and other miscellaneous services
Permit Application for Owners & Describes the steps involved in submitting permit
Décor Companies application for painting, simple and normal décor works,
décor permit before issue of completion certificate,
adjustment addition permit and maintenance permits
Acquiring permission for road Describes the steps involved in submitting permit
services and temporary works application for walk side booking, temporary tents,
electricity cable, road and roof sign boards and outside
planting
Availing special services & Exceptions Describes the steps involved in submitting permit
application for requesting exceptions and new building
style verification
Other Applications Describes the steps involved in creating applications
requesting statistical info, to whom it may concern letters
and unblocking services
Appendix Describes the steps involved in creating applications for
creating charges, steps to view modifications for all the
décor applications, creating versions of a returned
application, responding to engineer notes, resubmitting a
CFR application, and printing screens. These processes are
common to all application types and hence are included in
this section.
2 Overview
Building Permit & Control Systems (BPCS) is a system that has revolutionized and
automated the building departments permit issue and control section application process
in Dubai Municipality.
BPCS allows business users which are consultants, contractors, and owners, to apply for,
and follow up on the application for permits through an e- service. This ensures the
minimal manual transactions in Dubai Municipality for buildings permit related work.
BPCS includes all the processes that covers the building permits needs of consultant
/contractors and owners and provides them with options to track the processing and
checking results. Also, the system is integrated with DM systems such as e-payment
system, Geographical Information System (GIS), financial systems, pre qualification
procedures and more to provide a convenient and enterprise environment for BPCS users.
2.1 BPCS Features

BPCS allows the business users to perform the following functions online:
• Create new building permit applications, view application information, building

data, pay the charges and more
• Create new building permit and control applications for the required mandatory
processes
• Upload/attach documents against the applications
• Make payments
• Submit the applications to Dubai Municipality
• Review the status of the submitted application
• Review the charges
• Review Control section inspection requests and violations/fines
• Receive notifications/messages from DM employees
2.2 BPCS Architecture

This section gives a brief overview of BPCS architecture and the flow of the application.
The pictorial representation of the BPCS architecture is given below
Figure 2-1: BPCS Overview
A general description of the BPCS architecture and the process is described below.
Each user logs into the DM portal and creates an application which belongs to a specific
project. Once the application is complete and submitted to DM, it goes through an
approval process based on the type of permit and the type of building.
The counter clerk is the first interface between the user and engineers in DM. The counter
clerk reviews the application and either approves or rejects the same. If the application is
rejected, it’s returned to the user. If the application is accepted, it’s forwarded to the
relevant building engineer committee for approval.
Each of engineers reviews the application and the attachment and if approved, forward it
to the senior architect or engineer for final approval. If the engineers don’t approve the
application, it’s returned to the user with comments. The user creates a new version of the
application and resubmits the same for acceptance and approval.
The senior architects or engineers review the application and approve the same. The
approved application is returned to the user with further instructions. If the senior
engineers or architects reject the application, the application is still returned to the user
with comments, who resubmits the same for acceptance and approval.
The instructions to create the different applications, based on the application types are
discussed in detail in the manual.
3 System Requirements
This section lists the minimum hardware and software requirements by the contractors
and owners to access and use BPCS.
3.1 Software Requirements
The minimum software required to access BPCS are:
Description Version
Operating System Windows 2000 and above
Internet Explorer 5.0 and above
Internet Speed 512 Kbps and above
RAM 256 MB and above
4 Getting Started
This section describes the prerequisites to be a Contractor. It also describes the
Registration process for the Dubai municipality portal and the log in process for BPCS.
4.1 Contractor Prerequisites

Dubai Municipality has a qualification or a grading process that categorizes e-service
users into Consultant, Contractor, and public users. It is mandatory for every consultant
and contractor to have a trade license and the same should be registered with Dubai
Municipality’s pre-qualification department.
Dubai Municipality grades consultants and contractors based on certain requirements.
The requirements for a contractor to access BPCS are:
• Apply for a trade license form the Department of Economic Development (DED)
• Register the license with the e-government department of Dubai Municipality to

be able to access the Dubai Municipality services
• Register the trade license with the pre-qualification department of Dubai

Municipality
The registration processes of DED, e-government and pre-qualification of building

department are out of the scope of this document
After registering with e- government, the user name and password is issued for the
contracting company. The company in turn creates users ids for its employees and assigns
services and roles to employees to access the BPCS system. The applicant uses this user
name and password to log on to the BPCS system as a contractor and creates projects and
applications.
Contractors are of different categories. Based on the nature of work and the application,
contractors are classified as General Contractors, Decor Contractors, Digging Contractors
and more. However, there is no categorization of contractors in BPCS. The contractor
selects the category based on the application type.
For the Digging and Decor Permits the Contractors are identified by the activities defined
by pre-qualification section. Else contractors can apply for any type of contractor related
permits.
4.2 Logging in to BPCS

To log in to BPCS:
Step Action
1. Open the web browser (Internet Explorer is recommended) and enter the
following URL: www.dm.gov.ae. The following page is displayed.
Figure 4-1: Dubai Municipality Homepage

2. Enter the User Name and Password. After the credentials are verified the DM
services page is displayed. Click the Building & Control Services link listed as
one of the DM Services. The BPCS homepage is displayed in a new window.
Figure 4-2: BPCS Homepage

3. The home page is divided into two panes: Tasks and Messages and General
Messages Pane.
4. The Tasks and Messages pane lists the notifications received from the Dubai
Municipality with regards to the submitted applications. It displays details such as
Message Date, Sender, Message, Application Type, Application Status,
Parcel number and Application number.
5. It also allows you to search for information based on Parcel Id, Project Number,
Application Number, Application Status, and Message Date.
6. The General messages pane displays any communication/ messages sent by the
Dubai Municipality.
7. It displays details such as Message Date, Sender, and the Message. You can also
send messages to the Dubai Municipality for any communication relating to the
application follow up.
8. To send a general message, click the Send General Messages link. The Send
Messages screen is displayed.
Figure 4-3: Send General Messages Screen

9. Enter the message in the message box. To send the message, and click the Send
Message button.
10. To cancel the message, click the Reset button.
11. To return to the homepage, click the App. Follow Up link.
5 Projects
A project refers to a new file opened by the consultants and contractors to apply for any
permit related work on the parcel. A project can have more than one application (but only
one draft application per applicant is allowed in the same project). A Contractor can have
more than one project for different building assignments, and more than one application
for each project. Each project has a unique project number which is generated by BPCS
when the first application in the project is submitted. If there are no submitted
applications in the project, then the application is assigned a draft number.
Parcel refers to a defined plot of land in an area. A parcel could be an empty plot of land,
or a land with building existing on it. Each parcel has a unique parcel id which is
provided by the Geographical Information System (GIS). It is mandatory for the
consultant to provide the parcel id when applying for the any building permit. A parcel id
is a seven digit number, where first 3 digits represent the Community number.
5.1 Creating a new project

Contractors can create a new project for different application types.
To create a new project:
Step Action
1. Click the Working Area link on the homepage. The following screen is
displayed.
Figure 5-1: Working Area

2. Click the New Project button. The following screen is displayed.
Figure 5-2: Project Information

It is mandatory to fill out the fields with an asterisk (*) against the field name.
3. Enter a description for the project in the Project Description field.

4. You will notice that the Contractor Name is automatically displayed.
5. To view the contractor information, click the Cont Info link. The following
screen is displayed.
Figure 5-3: Contractor Information

6. To return to the Project Information screen, click Close.
7. Enter the Owner Password incase the owner needs to access the project.
8. Enter the seven digits Parcel Id allotted to you in the affection plan.
9. To view the geographic location of the parcel, click the Show Map link. The
following screen displaying the location of the parcel is displayed.
Figure 5-4: Map of the Parcel Id
10. To check if the parcel exists, click the Show Info button. If the parcel exists, the
details such as the community name, parcel status and zone code are displayed.
11. Enter the percentage of the parcel occupied in the %of parcel occupied field.
This field is applicable to projects that have new building projects.
12. Select the check box against the “I agree that I hold an approval letter from
the parcel owner to be his consultant for the specified parcel”.
13. Click the Save button to save the project information. The following screen is
displayed.

14. This step marks the end of project creation.
5.2 Viewing Project Details

To View projects:
Step Action
1. Click the Working Area on the home page. The working area screen is
displayed. Scroll down and locate the project details pane.
Figure 5-6: Project Details List

2. The project details pane lists all the open projects with details such as Project
Status, Project No, Project Description, No of applications, Parcel Number,
Project Date, Display Building, and Old System.
3. To view details of a particular project, click the details listed under the Project
Number column. The following project information screen is displayed.

4. To view the parcel details of the project, click the details listed under the Parcel
Number column. The parcel details screen is displayed.
Figure 5-8: Parcel Details

5. The parcel details screen displays details of the Affection Plan which includes the
parcel id, the community name and code; the Area of Land which includes
affected area, balance area and total area; the Zoning Details such as the set back,
the land usage, height, parking and remarks if any; and Miscellaneous, Parcel
Gate Level and Exception details if any.
6. If the parcel has existing building, and you wish to view the building details, click
the View link listed in the Display Building Details column. The following
Figure 5-9: Building Details

7. To view the number of application in the project, click View App. The
application details associated with the project are displayed.
Figure 5-10: Permit Applications

8. To view the version details of the application listed in the project, click the
number listed in Version Number column. The following screen is displayed.
Figure 5-11: Application Versions

9. To view the application details, click the View link listed under the App. Details
column. The following screen is displayed.
Figure 5-12: Permit Application Details

10. To return to the home page, click the App. Follow Up link.
5.3 Deleting a Project

To delete a project:
You cannot recover a project once it has been deleted. So make sure you don’t need the
project before deleting the same.
Step Action
1. Click the Working Area tab on the homepage. The working area screen is
displayed.
2. Scroll down to the Project details pane and select the check box against the
project you wish to delete.
Projects which have one or more submitted applications cannot be deleted. You will notice
that the check box under the Delete column is grayed out for such projects.
Figure 5-13: Select Project for deletion

3. Click the Delete Project button. The following screen, asking you to confirm the
deletion is displayed.
Figure 5-14: Confirm Deletion

4. To delete the project, click Ok. Else click Cancel.
6 Applications
Application refers to the permit request forms that are submitted by consultants and
contractors to get DM’s permission before initiating buildings or parcel related work. All
applications are linked to a project. Each application has a unique number made up of
three parts: Project Number, Application Number and Application Version Number.
For instance, in the application id: 118183 - 10 – 1:
118183 –is the project number,

10-is the application number, and
1-is the version number of the application.
An application has to be associated with a project. An application cannot be independent of a

project.
Application Groups & Types
The permit applications are arranged in below hierarchy:
• Processes Group
o Application Types
Applications
A Process group is set of related application/permit types
An application type defines the purpose of application. One application type can only
belong to one process group.
BPCS has categorized applications into six process groups. The five process groups
related to contractors are:
• Adjustments/additional/demolition permit applications

• Miscellaneous services regarding permit application
• Applications for owners & decor companies
• Permission for road services and temporary works
• Special services & Exceptions
Application types are categorized into process groups for easy identification and
allocation of application types. For instance, the new building permit application group
has two application types: Preliminary and Final new building.
The application types associated with each the above six process groups are given below:
• Adjustment/Additional/Demolition permit application

o Building demolition permit
• Miscellaneous services regarding permit application
o Request to increase electricity power
o Request additional meters
o Building number requests
o For whom it may concern request
o Blue prints photocopying and stamping requests
o Renew permit for 6 months request
o Extend approval validity request
o Permit cancellation before start of work request
o Building permit application cancellation request
o Request for unblocking
• Applications for owners & decor companies
o Adjustment and addition permit (Simple-Owner)
o Maintenance permit by owner
o Painting permit by owner
o Normal decor permit
o Simple decor permit
o Décor permit before issuing completion certificate
• Permission for road services and temporary works
o Walk side booking permit
o Outside planting permit request
o Pavement permit
o Occupy parcel permit
o Electricity cable permit
o Temporary tents permit
• Special services & Exceptions
o New building style verification
o Request for exceptions
6.1 Creating a New Application (Generic)

An application is always associated with a project. So, before you can create a new
application, you either have to create a new project or select an existing project.
To create a new application:
Step Action
1. Click the Working Area tab on the homepage. The working area screen is
displayed. Click on the Project Number for which you will create an application.
2. You can create a new project and add an application. For details refer to the
“Creating a new project” section in the About Projects chapter.
3. Alternatively, you can click the View Application link against the project you
want to create a new application for, in the working area. The Applications
screen, listing all the application in the selected project is displayed. Click the
New Application button. The following screen is displayed.

4. Click the New Application button. The following screen is displayed.
Figure 6-2: Permit Application

5. Select a group from the Process Group drop down box. You can choose from
any of the six groups.
6. Select an application type from the Application Type drop down box. Depending
on the process group you select, the application type is displayed.
7. Enter a description for the application.
8. Click the Save Application button. The new application is created for the
selected project and you are prompted to fill in further details.
The above is a generic procedure for creating an application. As stated earlier, for each
of the six process groups selected during application creation different application types
are displayed. The application creation procedure for each of the group and its application
type is given in the following sections of the manual.
7 Application for Building Demolition
A building demolition application is submitted when you have to demolish for complete
demolition or partial demolition. In complete demolition, the whole building is brought
down where as in partial demolition either some floors or a part of the building is
demolished.
Building Demolition can be accomplished manually or mechanically. This section
describes the steps to submit an application for Manual and Mechanical building
demolition.
7.1 Building Demolition Permit – Manual
To submit a manual building demolition permit:
Step Action
1. Create a new application. For details, refer to the section 6.1 “Creating a new
application (Generic)” process .Follow steps 1-3. The Permit Application screen
is displayed.
2. Select the Adjustment Addition Demolition Permit application option from the
process group drop down box.
3. Select the Building Demolition Permit option from the application type drop
down box.
4. Enter a Description for the application.
5. Select the type of contract work from the Cont. Work Type drop down box. You
can choose from Minor, Medium, Major, and Special Works option. Here, we
have chosen the Medium Works option.
6. Enter name of the insurance company in the Insurance Company field.
7. Enter the policy number in the Policy Number field.
8. Enter the insured amount in the Insurance Amount field.
9. Select the type of demolition from the Demolition Type drop down box. You can
choose between Manual, Mechanical and According to approved demolition
drawings option. Here, we have chosen the Manual option.
10. Click the Save Application button. The Permit Application screen is displayed.
11. Click the Building Card link. The following screen is displayed.
Figure 7-2: Select Building Card Screen

Only building with the status Completion Certificate Issued can be selected for building demolition.
12. Select the building you want to demolish and select the Complete Building
Demolition option from the Select Operation drop down box. Click Go button.
The following screen is displayed.
Figure 7-3: Confirm Building Demolition

13. To continue with the building demolition, click OK. The following screen is
displayed.
Figure 7-4: Changed Status

14. You will notice that the modified status for the selected building is Yes. Click the
Permit application button and return to the Permit Application screen. Scroll
down and click the Submit button. The following screen is displayed.
Figure 7-5: Application Summary

15. Click the Submit Now button. The following screen is displayed.
Figure 7-6: Create Charges

16. If you want to make some changes to the permit application, click cancel. Else,
click Ok.
17. The application is submitted and a message prompting you to pay the charges is
displayed. For details refer to the section 13.1 Creating Charges in the appendix.
After paying charges return to the permit application page by clicking the Permit
Application link. The following screen is displayed.
Figure 7-7: Submitted Permit Application

18. You will notice that a task has been generated for the DM official and a message
about your application submission is displayed.
19. Also, the final status of the application is changed from New to Submitted
20. You can also view the application submission message in the application follow
up screen.
21. This step marks the end of creating an application to demolish a building
manually.
7.2 Building Demolition Permit – Mechanical
To submit a mechanical building demolition permit:
Step Action
application (Generic)” process .Follow steps 1-3. The Permit Application
2. Select the Adjustment Addition Demolition Permit application option from

the process group drop down box.
3. Select the Building Demolition Permit option from the application type drop
down box.
5. Select the type of contract work from the Cont. Work Type drop down box.
You can choose from Minor, Medium, Major, and Special Works option.
Here, we have chosen the Medium Works option.
6. Enter name of the insurance company in the Insurance Company field.
7. Enter the policy number in the Policy Number field.
8. Enter the insured amount in the Insurance Amount field.
9. Select the type of demolition from the Demolition Type drop down box. You
can choose between Manual, Mechanical and According to approved
demolition drawings option. Here, we have chosen the Mechanical option.
10. Click the Save Application button. The Permit Application screen is
displayed.
11. Click the Building Card link. The following screen is displayed.
Figure 7-9: Building Card

Only building with the status Completion Certificate Issued can be selected for building demolition.
12. Select the building you want to demolish and select the Demolish Floors
option from the Select Operation drop down box. Enter the total number of
floors you want to demolish and Click the Go button. The following screen is
displayed.
Figure 7-10: Confirm Demolition

13. To continue with the building demolition, click Ok. The following screen is
displayed.
Figure 7-11: Modified Building Status

14. You will notice that the modified status for the selected building is Yes. Click
the Permit application button and return to the Permit Application screen.
Scroll down and click the Submit button. The following screen is displayed.


16. If you want to make some changes to the permit application, click cancel.
Else, click Ok.
17. The application is submitted and a message prompting you to pay the charges
is displayed. For details refer to the section 13.1 Creating Charges in the
appendix. After paying charges return to the permit application page by
clicking the Permit Application link. The following screen is displayed.
Figure 7-14: Submitted Permit Application

18. You will notice that a task has been generated for the DM official and a
message about your application submission is displayed.
20. You can also view the application submission message in the application
follow up screen.
21. This step marks the end of creating an application to demolish a building
mechanically.
8 Miscellaneous Service Request

Miscellaneous services refer to services such as requesting building numbers, letters
from municipality, renewing permits, canceling permits, unblocking parcels and
more.
The permit application process for the miscellaneous services differs on the type of
service required. The miscellaneous services handled by contractors are:
• Permit to increase power supply
• Permit for additional meters
• Permit for building number
• To Whom It May Concern letter
• Photocopying and stamping blueprints
• Extending approval validity
• Renewing permit for 6 months
• Requesting a building permit cancellation before start of work
• Unblocking a parcel; and
• Requesting permit cancellation
This section describes the application process for each of the miscellaneous services.
8.1 Requesting an Increase in Electric Power
To increase the power supply in buildings, contractors are required to submit an

application to DM. The DM reviews the application and can either approve or reject the
application.
To submit a request to increase electric power:
Step Action
application (Generic)” process. Follow steps 1-3. The Permit Application
Figure 8-1: Application to Increase Electricity
2. Select the Miscellaneous services regarding permit application option from

3. Select the Request to Increase Electricity Power option from the application
type drop down box.
5. Enter the applicant’s mobile number in the Applicant Mobile Number field.
6. Enter the applicant’s telephone number in the Applicant Telephone Number
field.
7. Enter the applicants email id in the Applicant Email field and click the Save
Application button. The following screen is displayed.
8. Click the Click here to Increase Power Supply link as shown in figure 8-2
against the Increase Electrical Power field. The following screen is displayed.
Figure 8-3: Select Building

9. Select the building(s) you want to increase the electric supply and click the
Close button. The following screen is displayed.
Figure 8-4: Increase Electricity Details

10. You will notice that the selected building(s) are displayed against the Select
Buildings field.
11. Enter details such as the Units of Electricity required per floor, the Increased
Load and the reason for the increase and click Add. The following screen is
displayed.
Figure 8-5: Add Building Details

12. You will notice that the entered street details are displayed below. Click the
Done button. The permit application screen is displayed.
13. To edit an entry, select the radio button against the meters you want to edit,
and click the edit link. Make the required changes and click the Done button.
14. To remove a request, select the radio button against the meters you want to
remove, select the check box under Delete and click the Delete link. The
electric power detail is removed from the list.
15. Scroll down and click the Submit Application button. The following screen
is displayed.
Figure 8-6: Submit Application

16. Click Submit Now button. The following dialog box is displayed.

Else, click Ok.
Figure 8-8: Submitted Application to increase Electricity

follow up screen.
22. This step marks the end of creating an application to increase electric power.
8.2 Requesting Additional Meters
This application is for the applicants (contractor/owner) to get the NOC for
additional/new electricity/water meters. As the electricity or water meter has the same
application form, and has same details so system will have one application type for both
type of meters.
To submit a request for additional meters:
Step Action
Figure 8-9: Application to Request Additional Meters
2. Select the Miscellaneous Services Regarding Permit Application option

from the process group drop down box.
3. Select the Request Additional Meters option from the application type drop
down box.
5. Enter the applicant mobile number in the Applicant Mobile Number field.
6. Enter the applicant telephone number in the Applicant Telephone Number
field.
7. Enter the applicant email in the Applicant Email field and click the Save

8. Click the Click here to add extra meters link against the Additional Meters
field. The following screen is displayed.
Figure 8-11: Request Meter Details

9. Select the water meter option from the Meter Type drop down box. You can
choose from the following options:
a. Water Meter,
b. Electricity Meter
c. Shared Water Meter
d. Shared Electricity Meter
10. Click the Select button and select the building(s) you are requesting the
additional meters for.
11. Select the floor and enter Unit Details for the floor you are adding the new
meters too.
12. Enter the number of New Meters required and click Add. The following
Figure 8-12: Add Meter details
13. You will notice that the entered building details are displayed below. Click the
Done button. The permit application screen is displayed.
15. To remove an added meter, select the radio button against the meters you want
to remove, select the check box under Delete and click the Delete link. The
meter is removed from the list of added meters.
is displayed.


Else, click Ok.
Figure 8-15: Submitted application to request additional meters

follow up screen.
23. This step marks the end of submitting an application to request additional
meters.
8.3 Requesting a Building Number
This application is for the applicants (Consultant/Contractor or Owner) to get the

Building number allocated by buildings department to uniquely identify the
building/compound buildings.
To request for a building number:
It is mandatory to fill out the fields with an asterisk (*) against the field name
Step Action
1. Create a new application. For details, refer to the section 6.1 “Creating a
new application (Generic)” process .Follow steps 1-3. The Permit
Application screen is displayed.
Figure 8-16: Application to Request Building Number
Only buildings with status permit delivered and completion certificate issued qualify for
building number requests.
2. Select the Miscellaneous Services Regarding Permit Applications

option from the process group drop down box.
3. Select the Request Building Number option from the application type
drop down box.
5. Enter the applicant’s mobile number in the Applicant mobile number
field.
6. Enter the applicant’s telephone number in the Applicant Telephone
Number field.
7. Enter the applicants email id in the Applicant Email field and click the
Save Application button. The following screen is displayed.
8. Click the Add/View Building Number requests link as shown in figure

8-17 against the building number requests field. The following screen is
displayed.
Figure 8-18: Request Building Number

9. Select direction of the street from the Street Directions drop down box
and enter details such as the number of gates the building has.
10. If the building is surrounded by a compound wall, select the Is
Compound check box. Else leave it unchecked.
11. Click the select button adjacent to the select building field. The following
Figure 8-19: Select Building

12. Select the check box against the building(s) you are requesting the
number for. Click the close button.
13. If the building is surrounded by a compound wall, select the Is
Compound checkbox.
14. The request for building number screen is displayed. Click Add. The
following screen is displayed.
Figure 8-20: Add Building Details

15. To edit an entry, select the radio button against the meters you want to
edit, and click the edit link. Make the required changes and click the Done
button.
16. To remove a building number, select the radio button against the meters
you want to remove, select the check box under Delete and click the
Delete link. The building number detail is removed from the list of
building number requests.
17. You will notice that the added street and building details are displayed in
the screen below. Click the Done button. The permit application screen is
displayed.
18. Scroll down and click the Submit Application button. The following

19. Click the Submit Now button. The following dialog box is displayed.

Else, click Ok.
21. The application is submitted and a message prompting you to pay the
charges is displayed. For details refer to the section 13.1 Creating Charges
in the appendix. After paying charges return to the permit application page
by clicking the Permit Application link. The following screen is displayed.
Figure 8-23: Submitted Application to request Building Number

23. Also, the final status of the application is changed from New to
Submitted
follow up screen.
25. This step marks the end of submitting an application to request a building
number.
8.4 Requesting a To Whom It May Concern Letter
This process is for the applicants to request for a letter attested by DM authorities.
To request for a to whom it may concern letter:
Step Action
Figure 8-24: Application to request a letter

2. Select Miscellaneous services regarding permit applications option
3. Select the To Whom It May Concern option from the application type
drop down box.
4. Enter a Description for the application
5. You will notice that the name of the applicant appears automatically in
both English and Arabic.
6. Enter the applicant’s mobile number in the Applicant Mobile Number
field.
Number field.
8. Enter the applicants email id in the Applicant Email field and click the
Save Application button. The permit application screen is displayed.


Else, click Ok.
Figure 8-27: Submitted Application for whom it may concern letter

Submitted
follow up screen.
16. This step marks the end of submitting an application for the to whom it
may concern letter.
8.5 Photocopying and Stamping Blueprints
This application is for the applicants (Consultant/Contractor/owners) to get the photocopy

of the permit drawings/blueprints and also the official stamping of drawings. There is no
change in process depending on the handing over of blueprints.
To submit blueprints for photocopying and stamping:
It is mandatory to fill out the fields with an asterisk (*) against the field name:
Step Action
Figure 8-28: Application for Photocopying & Stamping
2. Select Miscellaneous services regarding permit applications option

3. Select the Blue Print Photocopying and Stamping option from the
application type drop down box.
5. Enter the applicant’s mobile number in the Applicant Mobile Number
field.
Number field.
7. Enter the applicants email id in the Applicant Email field.
8. Select the Photocopy with Stamping option against the Request For field.
You can choose from Only Photocopy, Photocopy and Stamping and
Only Stamping option.
9. Select the desired option from the Photocopy Type drop down box. You
can choose from Hardcopy, CD and Online options.
10. Select the shop you are getting the blueprints photocopied and stamped.
You can choose from pre-defined list of shops that is suitable for
applicant. Click the Save Application button. The permit application
11. Click the Select Permits for Photocopying/Stamping link against the
blueprint photocopying field. The following screen is displayed.
Figure 8-29: Blue prints & photocopying details

12. To select all the permits on the parcel or plot, select the checkbox against
Select All the permits on this parcel/plot.
13. To select specific permits, enter the permit number and select the
appropriate building type from the drop down box. If you choose a multi
storey or a public building, you will be prompted to enter the number of
floors. Click the Save button. The building permit screen is displayed.
You can select a maximum of 3 permits that are not available in the system.
If the permit you want to stamp is not listed, enter the permit number and select the building
below and save the details.
14. Scroll down and click the Submit Application link. The following screen
is displayed.


Else, click Ok.
Figure 8-32: Submitted Application for photocopying & stamping blueprints

Submitted
follow up screen.
21. This step marks the end of creating a permit application for photocopying
and stamping blueprints.
8.6 Renewing Permit for 6 Months
Applications with the status permit delivered are valid for six months from the date of
issue. If the Contractors haven’t begun construction work by the fifth month, they can
request DM to renew the permit for 6 months. Contractors submit a request to DM to
renew the permit. DM reviews the application and can either approve or reject the
same.
To submit a request to renew the permit:
Step Action
Figure 8-33: Application to renew permit
2. Select the Miscellaneous services regarding permit applications from the

3. Select the Renew permit for 6 months option from the application type drop
down box.
4. Enter a Description for the application and a valid Explanation for extending
the approval.
5. Select the application you want to renew the permit validity for from the
Application for renewal drop down box.
Only application with the status permit delivered and about to expire in a month’s time are
displayed in the application for renewal drop down box.
6. Click the Save Application button. The permit application screen is

displayed.
7. Scroll down and click the Submit Application screen. The following screen
is displayed.


Else, click Ok.
Figure 8-36: Submitted application to renew permit

follow up screen.
14. This step marks the end of submitting an application to renew the permit for 6
months.
8.7 Extending Approval Validity

Approved permit applications are valid for nine months from the date of approval.
Contractors can apply to extend the approval validity one month before the expiry
period. It is recommended to submit the approval extension a month before the expiry
date. Contractors submit a request to DM to extend the approval. DM reviews the
application and can either approve or reject the same.
To submit a request to extend the approval validity:
Step Action
Figure 8-37: Application to extend approval validity
2. Select the Miscellaneous services regarding permit applications from

3. Select the Extending Approval Validity option form the application type
drop down box.
4. Enter a Description for the application and a valid Explanation for
extending the approval.
5. Select the application you want to extend the approval for from the
Application for renewal drop down box.
Only approved application, about to expire in a month’s time are displayed in the application
for renewal drop down box.

displayed.
7. Scroll down and click the Submit Application screen. The following


Else, click Ok.
Figure 8-40: Submitted Application t to extend approval

Submitted
follow up screen.
14. This step marks the end of submitting a request to extend the approval
validity.
8.8 Requesting Permit Cancellation before Start of Work
Contractors can request DM to cancel permit application before start of work. However,
Contractors will have to provide a valid reason for requesting the cancellation.
To request a cancellation of a delivered work permit:
Step Action
Figure 8-41: Application to request permit cancellation before work begins

3. Select the Permit Cancellation before Start of Work option form the
5. Select the application whose permit you want to cancel from the
Application for Cancellation drop down box and click the Save
Application button. The permit application screen is displayed.
Only applications with the status permit delivered can be selected for cancellation.


Else, click Ok.
Figure 8-44: Submitted application to request permit cancellation before work begins
Submitted
follow up screen.
13. This step marks the end of submitting an application to request the permit
cancellation before start of work.
8.9 Applying for Building Permit Application Cancellation
Contractors can request DM to cancel approved permit application after the

application is approved. However, Contractors will have to provide a valid reason for
requesting the cancellation. Contractors submit a cancellation application to DM, who
review the same and either approve or reject the application.
To submit a building permit cancellation application request:
Step Action
Figure 8-45: Application to cancel building permit application

3. Select the Building Permit Application Cancellation option form the
4. Enter a Description for the application and a valid explanation for
extending the approval.
5. Select the application you want to cancel from the Application for
renewal drop down box.
Only approved application are displayed in the application for renewal drop down box.

displayed.


Else, click Ok.
Figure 8-48: Submitted Application for building permit application cancellation

Submitted
follow up screen.
14. This step marks the end of submitting an application to cancel the building
permit application.
9 Permit Application for Owners & Decor Companies

Contractors have to take permission from DM to begin the decoration or interior work
in the buildings. Contractors can apply for this type of permit either for a new
building or a building under construction.
This section describes the application process for the following:
• Requesting an adjustment permit (simple owner)
• Maintenance permit
• Painting permit
• Normal decor permit
• Simple decor permit and
• Decor permit before the completion certificate issue
9.1 Requesting an Adjustment Addition Permit (Simple –

Owner)
This application is used to make simple modifications in either a new building or an

existing building. By simple modifications we mean that the contractor can carry out
decor work, or painting work and other simple tasks. The contractor will not be able
to add new buildings or floors, or modify the floor plan etc.
To request an adjustment addition permit (simple –owner):
Step Action
Figure 9-1: Application for Simple owner adjustment/addition permit

2. Select the Application for owners and decor companies’ option from the
3. Select the Adjustment and Addition permit (Simple-Owner) option from

the application type drop down box.
4. Enter a Description for the application and click the Save Application
button. The permit application screen is displayed.

5. Scroll down and click the Building Card link. The following screen is
displayed.
Figure 9-3: Building on Parcel

Besides modifying buildings, you can view and modify building details, floor details, and
existing modifications, fix building details, fix floor details, and fix building summary details.
For details refer to section 13.2 Viewing Modification Options in the appendix.
6. Select the building(s) you want to make decor changes to by clicking the
checkbox in the left column and click the Save Selected building button. The
is
Figure 9-4: Modified Building

8. You will notice that the status for the selected building in the modified
column is changed to Yes. Click the permit application button. The permit
application screen is displayed.
is displayed.

Else, click Ok.
is displayed.
Figure 9-7: Submitted application for Simple Owner adjustment addition permit
15. Also, the final status of the application is changed from New to Submitted.
follow up screen.
17. This step marks the end of submitting an application for a simple owner
adjustment/addition permit.
9.2 Requesting a Maintenance Permit
Contractors and owners can apply for maintenance permits for the works that are not
considered as modification the building. After reviewing the application, DM either
accepts or rejects the application.
To request a maintenance permit:
Step Action
Figure 9-8: Application for maintenance
3. Select the Maintenance permit by Owner option from the application type
drop down box.
4. Enter a Description for the application and click the Save Application
5. Select the Major Works option from the Contr. Work type drop down box.
You can choose from Minor, Medium, and Major and Special Case options.
displayed.
displayed.

8. Besides making modifications, you can View building details, Floor details,
and Details of maintenance, Fill building summary, Fix floor and usage
info, and Fix building details.
9. To view the building details, select the View Building Details option from the
Select Operation drop down box and click the Go button. The following
Figure 9-10: Building Details Screen.

10. To return to the building card details screen, click the Close button.
11. To view the floor details, select the view building details option from the
Select Operation drop down box and click the Go button. The following
Figure 9-11: View Floor Details

12. To return to the building card details screen, click the Close button.
13. To view the details of maintenance, select the Maintenance Details option
from the Select Operation drop down box and click the Go button. The
Figure 9-12: Maintenance Details

14. Select the checkbox against the floors you want to view maintenance details
for and click the View button. The following screen is displayed.
Figure 9-13: Maintenance Details
15. The screen displays the maintenance details. To return to the building card
details screen, close the screen.
16. To fill the building summary details, select the Fix Building Summary
details option from the Select Operation drop down box and click the Go
button. The following screen is displayed.
Figure 9-14: Fix Building Summary

17. To add or remove floors, click the + /- button against the floor type and click
the Save button. To return to the building card details screen, click the close
button.
18. To fix floor and usages info, select the Fix Floor and Usages info option
from the Select Operations drop down box and click the Go button. The
Figure 9-15: Fix floor and Usage Details

19. To make changes to the floor and usage details, enter the required information
and click the Save button. To return to the building card details screen, click
the close button.
20. To fix building details, select the Fix Building Details option from the Select
Operation drop down box and click the Go button. The following screen is
displayed.
Figure 9-16: Fix Building Details

21. To make changes to the building details, enter the required information and
click the Save button. To return to the building card details screen, click the
close button.
22. Select the building(s) you want to undertake maintenance work for by clicking
the check box on the left and click the Save Selected building button. The
is displayed.


Else, click Ok.
Figure 9-20: Submitted Application for maintenance

follow up screen.
31. This step marks the end of submitting an application for maintenance permit
by the owner.
9.3 Requesting a Painting Permit
To submit a painting request:
Step Action
Figure 9-21: Application for painting

3. Select Painting permit by Owner (if applicant is owner) or Painting Permit
(if applicant is contractor) option from the application type drop down box.

5. Select one of the contractor work type option from the Contr. Work type
drop down box. You can choose from Minor, Medium, and Major and
Special Case options.
6. Select the Internal and External option from the painting type drop down
box. You can choose from Internal, External and Internal and External
option to specify the painting. Click the Save Application button. The permit

displayed.

Besides modifying buildings, you can view and modify building details, floor details, and existing
modifications, fix building details, fix floor details, and fix building summary details. For details
refer to section 13.2 Viewing Modification Options in the appendix.
8. Select the building(s) you want to paint by clicking the checkbox in the left
column and click the Save Selected building button. The following screen is
displayed.
Figure 9-24: Modify Building

is displayed

Else, click Ok. The application is submitted and a message prompting you to
pay the charges is displayed.
Figure 9-27: Submitted Application for painting

follow up screen.
17. This step marks the end of submitting an application for painting permit.

9.4 Requesting a Normal Decor Permit
A normal decor permit refers to an application submitted by Contractors to DM to begin

interior works after the building construction is complete or after the completion
certificate issued.
To request a normal decor permit:
Step Action
Figure 9-28: Application for Normal Decor Permit

2. Select the Application for owner and decor companies’ option from the
3. Select the Normal Decor permit option from the application type drop
down box.
4. Enter a Description for the application and select the type of work from
the cont work type drop down box.
5. Enter the commercial name in the Commercial Name field.
6. Enter the owner name in the Unit permit owner Name field.
7. Enter the permit number in the Unit permit Number field.
8. Enter the telephone number of the owner in the Unit owner telephone
number field and click the Save Application button. The permit

displayed.

Besides modifying buildings, you can view, add and modify building details, floor details, and
existing modifications, fix building details, fix floor details, and fix building summary details. For
details refer to section 13.2 Viewing Modification Options in the appendix.

10. Select the building you want to apply a decor permit for and select the
Modify building option from the Select Operation drop down box and
click the Go button. The building form usage selection screen is displayed.
scroll down and click the Add Usages/Sub Usages button. The following
Figure 9-31: Floor Information

11. Select the floor(s) you want to add make decor changes to and click the
Modify button. A message confirming the save is displayed. Click one of
the usages links, for instance Offices, adjacent to floor info. The following
Figure 9-32
12. Enter the Area you want to add decor to and click the Details link
adjacent to the Variation field. The following screen is displayed.

Figure 9-33: Select Operations on Unit

13. Click the Select Operations on Unit drop down box. You can perform the
following operations on the building: select units for décor, add units for
decor, split units, remove units and merge units.
14. To select units for decor, select the Select Units for Décor option from
the Select operations on unit drop down box as shown in figure 11-6 and
select the number of units you want to add decor to. Click the Save button.
You will notice that the selected units are displayed in the lower pane of
figure 11-6.
Figure 9-34: Select Unit for Décor

15. . Enter details such as the Name, Number and Contact number for the
unit, and the Electric and Water meter details and click the Save button.
Continue from step 20 for submitting the application.
16. To add a new unit to décor, select the Add Unit option from the select
operations drop down box as show in figure 11-6. The following screen is
displayed.
Figure 9-35: Add New Units

17. Enter details such as the Name, Number and Contact number for the
18. To split one to two or more units, select the Split Units option from the
Select Operations on unit drop down box. The following screen is
displayed.

Figure 9-36: Select Units to Split

19. Select the unit you want to split by select the radio button against the
building and click the Select button. The following screen is displayed.
Figure 9-37: Split Units

20. Enter the number of units you want to split the unit into in the Enter No of
Units to be Split into field as shown in figure 11-9 and click the Split
button. The following screen is displayed.

Figure 9-38: Split Unit Details

21. Enter details such as the Name, Number and Contact number for the
22. To remove a unit, select the Remove Unit option from the select
operations on unit drop down box. The following screen is displayed.
Figure 9-39: Remove Units

23. Select the unit you want to remove by selecting the checkbox against the
unit and click the Select button. The following screen is displayed.

Figure 9-40: Removed Unit Details

24. You will notice that the selected unit is removed and displayed in the
removed unit details pane. Continue from step 22 to submit the
application.
To merge one or more units, select the merge units operation from the select operations on unit.
Select one or more units and click the select button. The selected units are merged.
25. Close the screen. The office usages screen is displayed. Click the Close
button. The building on parcel screen is displayed. Refresh the building on
parcel screen. The following screen is displayed.
26. Close the screen. The office usages screen is displayed. Click the close
button. The building on parcel screen is displayed. Refresh the building on
parcel screen. The following screen is displayed.


Figure 9-42: Submit Application

29. To modify or recheck the modifications, click Ok. To submit the
application, click Cancel. The following screen is displayed.



Else, click Ok.
charges is displayed.

Figure 9-45: Submitted application for normal décor permit

Submitted.
follow up screen.
37. This step marks the end of submitting an application for normal decor
permit.

9.5 Requesting a Simple Decor Permit
To submit a simple decor request:
Step Action
Figure 9-46: Application for simple décor

2. Select the application for owners and decor companies’ option from the

3. Select the Simple Décor Permit option from the application type drop down
box.
number field.
8. Select the type of décor work type from the décor type drop down box. To
select more than one options listed, use the ctrl key on the keyboard and mark
selections. Click the Save Application button. The permit application screen
is displayed.

displayed.

Besides modifying buildings, you can view and modify building details, floor details, and existing
modifications, fix building details, fix floor details, and fix building summary details. For details
refer to section 13.2 Viewing Modification Options in the appendix.

10. Select the building(s) you want to make decor changes to by clicking the
checkbox in the left column and click the Save Selected building button. The
Figure 9-49: Floors Info

11. Select the floor(s) you want to add make décor changes to and click the
Modify button. A message confirming the save is displayed. Click the offices
link adjacent to floor info. The following screen is displayed
12. Enter the area you want to add decor to and click the Details link adjacent to
the Variation field. The following screen is displayed.
Figure 9-50: Building Units

13. Click the select units for décor option from the Select operations on unit drop
down box and select the number of units you want to add décor to. Click the
Save button.
14. Enter details such as the name, number and contact number for the unit, and
the electric and water meter details and click the Save button.
15. Close the screen. The office usages screen is displayed. Click the close button.
The building on parcel screen is displayed. Refresh the building on parcel
screen. The following screen is displayed.

is displayed


Else, click Ok.
is displayed.

Figure 9-54: Submitted Application for a Simple décor permit

follow up screen.
25. This step marks the end of submitting an application for a simple décor
permit.

9.6 Requesting a Decor Permit before Issue of Completion

Certificate
To begin decor works in the building while the construction is on in the building,
Consultants can request DM to issue a decor permit before the completion certificate
is issued. The decor before completion certificate application should be submitted in
the same project that the building belongs to.
To request a decor permit before the completion certificate is issued:
Step Action
Figure 9-55: Application for décor permit before issue of completion certificate

2. Select the Application for owner and decor companies’ option from the
3. Select the Decor permit before issuing completion certificate option from
the application type drop down box.
4. Enter a Description for the application and select the type of work from the
cont work type drop down box.
number field and click the Save Application button. The permit application

displayed.

10. Select the building(s) you want to begin the decor works on by clicking the
checkbox in the left column and click the Save Selected Buildings button.


is displayed.


Else, click Ok.
is displayed.

Figure 9-61: Submitted Application for permit before issue of completion certificate
follow up screen.
20. This step marks the end of submitting an application to issue a décor permit
before completion certificate.

10 Acquiring Permission for Road Service and

Temporary Works
Contractors need approval from DM for all road service and temporary works.
Contractors can submit applications for booking walk sides, installing temporary tents,
requesting electricity cables and planting trees outside.
This section describes the application process to request the following:
• Walk side booking permit
• Install temporary tents
• Request electricity cables
• Road signboard permit
• Roof signboard permit
• Occupy Parcel
• Pavement Permit and
• Outside planting permit

10.1 Walk Side Booking Permit
This application is for the applicants (Only Contractor) to get the Permit to use the
wayside of the parcel. This permit will be for a temporary period and can be renewed.
To request a walk side booking permit:
Step Action
Figure 10-1: Application for walk side booking

2. Select the Permissions for road services and temporary works option
from process group drop down box.
3. Select the Walk side booking permit option from the application type
drop down box.
4. You can either be applying for a new permit, or renewing an existing
permit. Select the New option from the submission type drop down box.
6. Enter details such as the applicants Permit number, Area to be
occupied.

7. Select the source of permit issue from the Permit issue source drop down
box. You can choose from DEWA and RTA. Source of permit refers to
the department you are requesting the permit from.
8. Select the usage for the walk side booking from the occupational usage
drop down box. You can choose from Building material, Temporary
structures and Others. Occupational usage refers to the reason why you
are booking the walk side. If you choose others option, enter the reason in
the text box.
9. Enter the applicant mobile number in the Applicant Mobile Number
field.
10. Enter the applicant telephone number in the Applicant Telephone
Number field.
application button.
12. The permit application screen is displayed. Scroll down and click the
Submit Application button. The following screen is displayed.



Else, click Ok.

Figure 10-4: Submitted application for walk side booking

Submitted.
follow up screen.
19. This step marks the end of submitting an application for a walk side
booking permit.

10.2 Temporary Tents Permit
This application is for the applicants (Contractor or Owner) to get the Permit for putting
up temporary tent or structures on the plot or roadsides.
To request a temporary tent permit:
Step Action
Figure 10-5: Application for Temporary Tents

3. Select the Temporary tent permit option from the application type drop
down box.
5. You can either be applying for a new permit, or renewing an existing
permit. Select the New option from the submission type drop down box.
6. If you are renewing an existing permit, select the Renew option from the
drop down box. When you are requesting a renewal for the permit, you are
prompted to select the permit that requires renewal from the select permit
to renew drop down box.
7. Select the type of tent you are requesting a permit for from the from the
Tent Type drop down box. You can choose from Ramadan, Wedding,
Grievance, Commercial, DSF tents, and others option. If you choose
others option, enter the reason in the text box.
8. Enter From and To dates in the (date/month/year format) for the
temporary tent in the Validity Period fields. Alternatively, you can click
the calendar icon and select from and to dates for the temporary tents.
field.
Number field.
Application button.


Else, click Ok.

Figure 10-8: Submitted Application for Temporary tents

Submitted.
follow up screen.
19. This step marks the end of submitting an application for temporary tents
permit.

10.3 Electricity Cable Permit
This application is for the applicants (Contractor/ Owner or other applicants) to get the
Permit for electricity cable to be used on the road or tents or some other functions.
To request an electric cable permit:
Step Action
Figure 10-9: Application for Electricity Cable Permit

3. Select the Electricity Cable Permit option from the application type drop
down box.
5. Enter From and To Dates in the date/month/year format for the temporary
tent in the Validity Period fields. Alternatively, you can click the calendar
icon and select from and to dates for the temporary tents.
field.
Number field.
Application button.

Else, click Ok.

Figure 10-11: Submitted Application for electricity cable

Submitted.
follow up screen. This step marks the end of submitting an application for
electric cable permit.

10.4 Road Signboard Permit
This application is for the applicants (Consultant/Contractor/owners) to get the Permit for
installing signboards at the roadside of the parcel.
To submit a request for road sign boards:
Step Action
screen is displayed
Figure 10-12: Application for road sign board

2. Select the Permission for Road Services and Temporary Works

application option from the process group drop down box.
3. Select the Permit for Road Signboards option from the application type drop
down box.
field.

8. Click the Click here to add signboards link against the Details field. The
Figure 10-14: Road Signboard Details

9. Select the Street number from the building street number drop down box.
Alternatively, you can enter the street number in the adjacent text box.
10. Select the relevant option from the Types of signboards drop down box.
11. Enter details such as the Length, Depth, Height of the signboard against the
dimensions field.
12. If the signboard will be placed with the parcel or plot, select Yes. Else, select
No.
13. Enter details such as the Height, Electricity load and Description for the
signboard and click Add. The following screen is displayed.
Figure 10-15: Add Signboard details

15. To remove a signboard entry, select the radio button against the meters you
want to remove, select the check box under Delete and click the Delete link.
The signboard detail is removed from the list.
16. You will notice that the entered signboard details are displayed below. Click
the Done button. The permit application screen is displayed.
is displayed.


Else, click Ok.

is displayed.

follow up screen.
25. This step marks the end of submitting an application for road sign boards

10.5 Roof Signboard Permit
This application is for the applicants (Consultant/Contractor/owners) to get the Permit for
installing signboards at the roof of the building(s).
To submit a request for roof sign boards:
Step Action
screen is displayed
Figure 10-19: Application for road sign board

2. Select the Permissions for Road Services and Temporary Works option
3. Select the Permit for Roof Signboards option from the application type drop
down box.
field.
7. Enter the applicant email in the Applicant Email field click the Save

8. Click the Click here to add signboards link against the Details field. The
Figure 10-21: Roof Signboards Details

9. Enter the building name in the building Name field. To select a building, click
the Select link. The following screen is displayed.
Figure 10-22: Select Building for Signboard

10. Select the radio button against the building you want to add a sign board on
and click the Close button.
11. Select the relevant option from the types of signboards drop down box. You
can choose between Big Advertisement and Commercial.
12. Enter details such as the Length, Depth, Height of the signboard against the
dimensions field.
13. Enter details such as Front, Side1, and Side2 size of the signboard against the
Setback feet as show in figure 10-21.

14. Enter the Standard Height and the Electrical Load of the signboard in the
respective fields.
15. Enter a note or description in the Notes/Description field click Add. The
Figure 10-23: Add Signboard details

17. To remove a signboard entry, select the radio button against the meters you
want to remove, select the check box under Delete and click the Delete link.
The signboard detail is removed from the list.
18. To view the signboard details after adding, click the bulb icon as show in the
figure10-23. The following screen is displayed.
Figure 10-24: Roof Signboard Details

19. Click the Close button to return to the Add/View Roof signboard details
screen.
20. You will notice that the entered signboard details are displayed below. Click
the Done button. The permit application screen is displayed.
is displayed.


Else, click Ok.


follow up screen.
28. This step marks the end of submitting an application for roof sign boards

10.6 Occupy Parcel
This application is for the applicants (Only Contractor) to get the Permit to use the parcel
for some other owner. This permit will be for a temporary period and can be renewed.
To submit an application to occupy a parcel:
Step Action
screen is displayed

2. Select the Permissions for road services and temporary works option from
3. Select the Occupy Parcel Permit option from the application type drop down
box.
5. Enter details such as the Applicants Permit number, and select the permit
issuer from the Permit Issued by drop down box. You can choose between
BPCS and RTA.
6. You can either be applying for a new permit, or renew or modify an existing
permit. Select the New option from the submission type drop down box
7. To view details of the parcel, click the View Details link adjacent to the
Occupied Parcel Id field.
8. Select the Occupational Usage from the occupational usage drop down box.
You can choose from Building Maintenance, Pavement and Others option.
9. If you have the owner’s approval for occupying the parcel select the Yes else
select No.
field.
Application button.
13. The permit application screen is displayed. Scroll down and click the Submit
Application button. The following screen is displayed



Else, click Ok.

Figure 10-31: Submitted Application
follow up screen.
20. This step marks the end of submitting an application for occupying a parcel
permit.

10.7 Pavement Permit
This application is for the applicants (Consultant/ Contractor or Owner) to get the Permit
for paving the plot fully or partially.
To submit pavement permit:
Step Action
screen is displayed

3. Select the Pavement permit option from the application type drop down box.
5. Select the paving type from the Paving Type drop down box. You can choose
between full paving and partial paving. Here, we have selected the Full
paving option.
6. Select the building type you want to pave from the building type drop down
box. You can choose from the six basic building types. Here, we have selected
the Industrial Building option.
field.
Application button.
Application button. The following screen is displayed



Else, click Ok.

Figure 10-35: Submitted Application

follow up screen.
27. This step marks the end of submitting an application for pavement permit.

10.8 Outside Planting Permission
This application is for the applicants (owner or other users) to get the NOC for increasing
the electrical power for the building.
10.8.1 Permission for Full Planting
To submit an application for full planting permission:

Step Action
is displayed.
Figure 10-36: Application for full planting

3. Select the Outside planting permit option from the application type drop down
box.
5. Select the Full planting option from the planting type drop down box.
7. Enter the applicant telephone number in the Applicant Telephone Number field.

9. Click the Add Outdoor planting requests link. The following screen is
displayed.

Figure 10-38: Outdoor Planting Request

10. Enter the street number in the Street Number field.
11. Enter the width of the planting area in the Planting Width field.
12. Select the direction the street is facing form the Street Direction drop down box
and click Add. The following screen is displayed.
Figure 10-39: Add planting details

13. To edit an entry, select the radio button against the meters you want to edit, and
click the edit link. Make the required changes and click the Done button.
14. To remove a request,, select the radio button against the meters you want to
remove, select the check box under Delete and click the Delete link. The planting
detail is removed from the list of planting details.
15. You will notice that the entered street details are displayed below. Click the Close
16. Click the Submit Application button. The following screen is displayed.



click Ok.

Figure 10-42: Submitted Application for full planting

up screen.
23. This step marks the end of submitting an application for outside planting permit.

10.8.2 Permission for Partial Planting
To submit an application for partial planting permission:

Step Action
is displayed
Figure 10-43: Application for partial planting


3. Select the Outside planting permit option from the application type drop down
box.
5. Select the Partial Planting option from the planting type drop down box.
7. Enter the applicant telephone number in the Applicant Telephone Number field.

9. Click the Add Outdoor planting requests link. The following screen is
displayed.

Figure 10-45: Outside Planting Request

10. Enter the street number in the Street Number field.
11. Enter the width of the planting area in the Planting Width field.
12. Select the direction the street is facing form the street direction drop down box
and click Add. The following screen is displayed.
Figure 10-46: Add Planting details

13. To edit an entry, select the radio button against the meters you want to edit, and
click the edit link. Make the required changes and click the Done button.
14. To remove a request, select the radio button against the meters you want to
remove, select the check box under Delete and click the Delete link. The planting
detail is removed from the list of panting requests.
15. You will notice that the entered street details are displayed below. Click the Close



click Ok.

Figure 10-49: Submitted Application for partial planting

up screen.
23. This step marks the end of submitting an application for a partial planting permit.

11 Availing Special Services & Exceptions

Contractors request for special approvals from the DM. The consultant however has to
give valid reasons for the exception request. Based on the contractors’ credentials, DM
approves or rejects the special request for the consultant.
This section describes the process to obtain permit for exceptions, new building style
verifications and special requests.
11.1 Requesting New Building Style Verification Permit

Contractors submit applications to verify the new building styles. DM reviews the
application and either accept or reject the same.
To submit a new building style verification request:
Step Action
Figure 11-1: Application to verify new building style

2. Select the Special services and Exceptions option from process group
drop down box.
3. Select the New building style verification option from the application
type drop down box.
5. Enter the name of the local company in the Local Company field.
6. Enter the name of the parent company in the Parent Company field.
7. Enter the site details in the Site Location field.
8. Enter the building system name details in the Building System Name
field.
9. Enter a description for the application in the Description field.
field.
Number field.
Application button.



Else, click Ok.
charges is displayed.
After the application is approved by DM, a site visit is scheduled and the engineers from DM
either invite the contractor for a meeting or will visit the site to verify the building style.

.
Figure 11-4: Submitted application to verify new building style
Submitted.
follow up screen.
21. This step marks the end of submitting an application for new building
verification.

11.2 Requesting Exceptions
To submit a request for exception:
Step Action
Figure 11-5: Application to request for exceptions

2. Select Special Services and Exceptions from the process group drop down
box.
3. Select Request for exceptions option from the application type drop down
box.
5. Select the building type you want an exception for, from the Building type
drop down box.
field.
Figure 11-6: Application Permit

9. Click the Click here to define exceptions button adjacent to exceptions field.
Figure 11-7: Exception Details

10. Select the type of exception from the Exception Type drop down box.
11. To view the fee calculation details for the selected exception type, click the
Click Here button. The following screen is displayed.

Figure 11-8: Calculate Fee Details
12. The screen displays the explanation for the selected exception and the
projections of the fee for the exception. To return to the Parcel Exception
screen, exit the excel sheet.
13. Select the Sub type of the exception from the exception sub type drop down
box.
14. Enter details such as the Exception you want, and Exception Description in
the respective fields.

15. Select the building you want to apply the exception to from the buildings
listed in related buildings. To select more than one building, press Ctrl key on
the key board and select the buildings.
16. Enter a Valid reason for the exception.
17. The expected cost per square feet cannot be edited as it is provided by the land
department.
18. Enter details such as the area added as a result of exception, parcel area and
the total allowed build up area on the parcel.
19. These details are used to calculate the fee DM charges to approve an
exception. Click Add. The following screen is displayed.
Figure 11-9: Parcel Exceptions

20. To edit an entry, select the radio button against the exception you want to edit,
21. To remove a request, select the radio button against the exception you want to
remove, select the check box under Delete and click the Delete link. The
exception detail is removed from the list of exceptions.
22. You will notice that the entered street details are displayed below. Click the
Close button. The permit application screen is displayed.

Figure 11-10: Exception Fee

24. The total fee to pay for the exception is displayed. If you don’t want to accept
the fees click Cancel. Else click Ok. The following screen is displayed.



Else, click Ok.

Figure 11-13: Submitted application for exceptions

follow up screen.
31. This step marks the end of creating a permit application to request exceptions.

12 Other Applications
Besides the applications grouped under the various application process types, we have
three applications which are common to all and are grouped as others. The three
application types are: Request Statistical Info, to whom it may concern letter and
Unblocking Services.
12.1 Viewing Other Applications

To view other applications group:
Step Action
1. Click the Other Application tab on the homepage. The following screen is
displayed.
Figure 12-1: Other Applications

2. The screen is divided into two blocks. The upper block lists the links to create
different application types. The lower block lists all the existing applications
with details such as Permit Number, Application Type, Status, Permit Date
and application description.
3. The steps to apply for other applications are described in the following
sections.

12.2 Request Statistical Info
Consultants request for statistical information about their projects from DM. To request
for this information, the consultants submit a request to DM.
To request for statistical info:
Step Action
1. Click the Request for Statistical Info link on the Other Applications page as
shown in figure 12-1. The following screen is displayed.
Figure 12-2: Request Statistical Info

2. Enter a description for the type of information you are requesting in the
Application Description field.
3. Enter a valid reason for the request in the Reason field.
4. Enter the applicant’s mobile number and telephone number in the Applicant
Mobile No and Applicant Telephone No field.
5. Enter the applicants email id in the Applicant Email field.
6. Enter the applicants name in English and Arabic in the Applicant Name-
English and Applicant Name-Arabic field.

7. Enter the applicant’s company name in the Company Name field and click
the Save Application button.


Else, click Ok.
clicking the Permit Application link. The following screen is displayed

Figure 12-5
12. You will notice that a message about your application submission is
displayed.
follow up screen.
15. This step marks the end of submitting an application for to request statistical
info.

12.3 To Whom It May Concern letter
Consultants can request letters from DM. However, DM will charge consultants a fee for
issuing such letters.
To request for a to whom it may concern letter:
Step Action
1. Click the Request for To Whom It May Concern letter link on the Other
Applications page as shown in figure 12-1. The following screen is displayed.
Figure 12-6: Application for a to whom it may concern letter

3. You will notice that the name of the applicant appears automatically in both
English and Arabic.

4. Enter details such as the Company Name, Applicant mobile number,

Applicant telephone number and Email Id in the respective fields and click
the Save Application button. The permit application screen is displayed.
is displayed.


Else, click Ok.

Figure 12-9: Submitted application for a to whom it may concern letter

follow up screen.
12. This step marks the end of submitting an application for a to whom it may
concern letter.

12.4 Unblocking Services
DM blocks or restricts parcels, communities and even users on some sites. To remove the
restrictions, consultants have to submit an application to unblock the parcel.
To unblock the parcel:
Step Action
1. Click the Request for Unblocking link on the Other Applications page as
Figure 12-10: Application to Unblock Parcel

3. Enter details such as mobile and telephone number of the applicant in the
Applicant mobile number and Telephone number field.
4. Enter the email id of the applicant in the Email Id field and click the Save
Application button. The permit application screen is displayed.

is displayed.


Else, click Ok.

Figure 12-13: Submitted Application for Unblocking

follow up screen.
12. This step marks the end of submitting an application for unblocking a parcel.

13 Appendix
Some actions are common to all application types. For instance, to create charges after
submitting an application. This section describes the following common actions:
• Creating Charges after submitting an application
• Viewing modification details
• Creating versions of a returned application
• Resubmitting a CFR application
• Responding to Engineer Notes
• Printing Screens from the application
:

13.1 Creating Charges
DM generates charges to for all the applications submitted by the consultant. The charges
vary based on the application type. After the consultant has submitted the application (it
could be an application for any process), the charges screen is displayed.
To pay charges:
Step Action
1. After the application is submitted (irrespective of the categories), the

Figure 13-1: Application Charges

2. The screen displays the details of the charges DM has generated for the
submitted application type.
3. It gives details such as the type of charge, the total payment, the payee
name, the application version, the application and building type.
4. To view the invoice details, click the link listed under the Voucher Number
column. The following screen is displayed.

Figure 13-2: Invoice

5. The screen displays the actual break of the charges with the applicant’s
details. KDF here refers to Knowledge Dirham Fee, which is charged by DM
for all application that is submitted. However, the charges vary depending on
the type of application that’s submitted.
6. Click the Close button. The application charges screen is displayed. Click the
click here to view and pay online link on the application charges screen as
Figure 13-3: E-Payment

7. To proceed with the payment, click the Pay Online button. And follow the
instructions that appear on the screen.
8. Sometime, you might receive an error instead of viewing the application
charges. The error is displayed below.
Figure 13-4: Error

9. When you see this error, make sure you make the payments by coming in
person to DM.

13.2 Viewing Modification Options
You can view modifications on buildings and the floor and other information. This
operation is common for all applications that have been modified and includes simple
decor, normal decor and all adjustment addition applications.
To view the modification options for the selected application type:
Step Action
1. Select the modified application, click the Building Card link. The following
building card details screen is displayed.
Figure 13-5: View Building Modifications

2. To view modifications on a building, select the building by clicking the radio
button against the same and select the View Building Modification option
from the select operation drop down box. Click the Go button. The following
Figure 13-6: View Building Modifications

3. To view the modifications, click the View Modification link as shown in

figure 13-6. The following screen is displayed.
Figure 13-7: Modification Details

4. This screen displays the floor variations and other modifications on the
selected building. To modify details, make the changes and click the Save
Modification button.
5. Click Close to return to the building card details screen.
6. To view building details, select the building by clicking the radio button
against the same and select the View Building Details option from the select
operation drop down box. Click the Go button. The following screen is
displayed.

Figure 13-8: Building Details

7. To view floor details, select the building by clicking the radio button against
the same and select the View Floor Details option from the select operation
drop down box. Click the Go button. The following screen is displayed.
Figure 13-9: View Floor Details

8. Click the Close button to return to the building card details screen.
9. To fix building details, select the building by clicking the radio button against
the same and select the Fix Building Details option from the select operation
drop down box. Click the Go button. The following screen is displayed.
Figure 13-10: Fix Building Details

10. To modify details, make the changes and click the Save Modification button.
12. To fix floor and usage details, select the building by clicking the radio button
against the same and select the Fix Floor & Usage Details option from the
select operation drop down box. Click the Go button. The following screen is
displayed.

Figure 13-11: Fix Usages & Sub Usages

15. To fix building summary details, select the building by clicking the radio
button against the same and select the Fix Building Summary option from
the select operation drop down box. Click the Go button. The following

Figure 13-12: Fix Building Summary

To add floors, click the + button and to remove floors, click the – button.

13.3 Creating Versions of a Returned Application
Building dept engineers who review the application submitted by consultants and owners
can return the applications if they don’t conform to the dm standards. They also leave a
reason for returning the same. This section describes the steps to resubmit a returned
application by creating a new version of the application.
To view a returned application and resubmit the same:
Step Action
1. Locate the project which has the returned application and click the view
application link. For details refer to section 5.2 View Project Details. The
Figure 13-13: List of Application

2. This screen lists all the application in the selected project. Locate the project
with the status Returned and click the version number. The following screen
is displayed.

Figure 13-14: Application Versions

3. Click the New Version button. The following screen is displayed.
Figure 13-15: Confirm New Version Creation

4. To create a new version of the application click Ok. Else click Cancel. The
following screen with the confirmation message is displayed.
Figure 13-16: New Version Created

5. Click the Go To New Version Application link. The following screen is
displayed.

Figure 13-17: New Version Permit Application

6. This permit application screen is the new version of the returned application.
7. To view the engineer comments or noted of the previous version, click the
Previous Version Notes link. The following screen displaying the engineer
notes is displayed.

Figure 13-18: Previous Version Notes

8. Make sure you adhere to the notes and take care of the comments.
9. To respond to the engineers message, enter the response in the reply message
text box and click Save.
10. Return to the permit application screen, complete the application and submit
the application.
11. A message stating the submission of the application is displayed.
12. This step marks the end of creating a new version of a returned application.

13.4 Re submitting a CFR Application
If you have received a CFR from DM after submitting the application, you are required to
make the changes given in the notes that are in the application and resubmit the
application.
To resubmit a CFR application:
Step Action
1. Locate the project which has the returned application and click the view
application link. For details refer to section 5.2 View Project Details. The
Figure 13-19: CFR Application

2. Click the View link against the CFR application. The following screen is
displayed.


3. Make the changes suggested by the engineers and save the application.
4. You can also leave a note for the engineer to indicate that the changes have
been made.
5. To create a comment, click the Create Comment link. The following screen
is displayed.

Figure 13-21: Comments

6. Enter the comments and click the Save button. The permit application screen
is displayed.
Figure 13-22: CFR Completed
7. To resubmit the application, select the CFR completed checkbox. When the
CFR completed checkbox is selected, the Resubmit button is enabled.
8. Click the Resubmit button. The application is resubmitted to DM and a task is
generated for the counter clerk.

Figure 13-23: Submitted CFR application

9. You will notice that the status of the application has been changed from CFR
to CFR Completed.
10. This step marks the end of re submitting a CFR application.

13.5 Responding to Engineer Notes
Engineers return applications with notes and comments. Contractors/Consultants make

changes to the application based on the comments and resubmit the same. The contractors
can also leave notes to engineers or respond to engineers.
To respond to engineer notes:
Step Action
1. Locate the project with the returned application or an application with notes.
Open the application. The following screen is displayed.
Figure 13-24: Permit Application with Notes

2. Click the View All Notes link in the Follow up DM Engineers pane as show
in figure 13-25. The following screen is displayed.
Figure 13-25: Engineer Notes

3. The screen displays the notes given by the engineer or the DM employee who
is processing the application.
4. To respond to the engineers notes, select the subject from the drop down box
in the Notes Reply column.
5. Enter the message or comment in the text box in the Reply Message column.
6. Click the Save button.
7. The note is saved and is visible to employee who is processing your
application.
8. This step marks the end of responding to engineer notes process.

13.6 Printing Screens from BPCS
You can print the applications or different windows from the BPCS system.
You can print any screen from BPCS.
Step Action
1. To print the task/messages, list of applications in the project or any screen, go

the required screen. This example displays printing a list of applications. The
Permit application screen, with the applications in the project is displayed.
Figure 13-26: Application List

2. Click the Print button displayed on the left menu. The following screen is
displayed.

Figure 13-27: Print Setup

3. Select the printer you want to print on and click the Print button.
4. This step marks the end of printing screens from BPCS.

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BPCS – Contractors and

1.1 Document Structure

Chapter Name Description

2.1 BPCS Features

• Create new building permit applications, view application information, building

• Upload/attach documents against the applications

• Submit the applications to Dubai Municipality

• Review the status of the submitted application

• Review the charges

• Review Control section inspection requests and violations/fines

• Receive notifications/messages from DM employees

2.2 BPCS Architecture

Figure 2-1: BPCS Overview

3.1 Software Requirements

The minimum software required to access BPCS are:

Internet Explorer 5.0 and above

Internet Speed 512 Kbps and above

RAM 256 MB and above

4.1 Contractor Prerequisites

Dubai Municipality grades consultants and contractors based on certain requirements.

The requirements for a contractor to access BPCS are:

• Register the license with the e-government department of Dubai Municipality to

• Register the trade license with the pre-qualification department of Dubai

The registration processes of DED, e-government and pre-qualification of building

4.2 Logging in to BPCS

Figure 4-1: Dubai Municipality Homepage

Figure 4-2: BPCS Homepage

Figure 4-3: Send General Messages Screen

5.1 Creating a new project

To create a new project:

Figure 5-1: Working Area

Figure 5-2: Project Information

3. Enter a description for the project in the Project Description field.

Figure 5-3: Contractor Information

Figure 5-4: Map of the Parcel Id

Figure 5-5: Project Information

5.2 Viewing Project Details

Figure 5-6: Project Details List

Figure 5-7: Project Information

Figure 5-8: Parcel Details

Figure 5-9: Building Details

Figure 5-10: Permit Applications

Figure 5-11: Application Versions

Figure 5-12: Permit Application Details

5.3 Deleting a Project

Figure 5-13: Select Project for deletion

Figure 5-14: Confirm Deletion

For instance, in the application id: 118183 - 10 – 1:

118183 –is the project number,

An application has to be associated with a project. An application cannot be independent of a

Application Groups & Types

The permit applications are arranged in below hierarchy:

A Process group is set of related application/permit types

• Adjustments/additional/demolition permit applications

• Adjustment/Additional/Demolition permit application

6.1 Creating a New Application (Generic)

To create a new application:

Figure 6-1: Project Information

Figure 6-2: Permit Application

7 Application for Building Demolition

7.1 Building Demolition Permit – Manual

To submit a manual building demolition permit:

Figure 7-1: Permit Application