Faclities for waiting passengers 5) Depending on paseenger volumes, typical waiting times, nd local conditions, provision of the following facilites should be considered + weather protection and heating: + public address and real time information; + help points; + telephones + toilets and baby changing facilities; and + clocks Ss Where shared waiting facilities are provided, they should ideally be located a close as posible to thote services where the volume of waiting passengers and the time that they are Bkely to spend waiting it greatest ‘Making interehange secure + Passengers will feel more secure if they can see and be seen by staff and other passengers, and if they know that help wil arrive quickly if needed, ‘This can be achieved in a number of ways, including: + locating staff ficilcies co that staff can see and be seen by pastengers + locating waiting facilites so chat passengers can see and be seen by other pasengers and staff providing help points, mirsors and CTY; designing out blind corners recesses and other places where people can hide; ving transparent material exsuring that allaeas used by passengers and staff are well lit and providing areas where pasiengere ean gather and wait uni they are informed ‘areal sme information displays that thei service is about to arrive, Service Vilage Help Points + The Service Vilage’ at Ls Defense in + London Underground have an Paris inludes a eae, a post office, tstesive provision ofexily ingenet cane, and an information locate help points at patton centre for young people. Realtime level within tations. These ge information is provided to ena acces to azetance in ase oF passengers to use the facies unit emergency or interenange Is time to boars their bus or ein Information needsMaking interchange part of daily life Stratford interchange + The London Borough of Newham has worked withthe transport operators, the private sector an other partners to Ineagrate the puble transport. tatfie, ‘than design, and economic ‘regeneration stiateges for the town ‘centre, The provision of new high ‘qual bus station fhe fst element of ‘the new interchange) provided Bethan “rnportant land mark Bll for East London, and a catalyst forthe regeneration ofthe town cenve. This has subsequently been complemented by new fetes fr National fal and Underground passengers. 20 Ancillary activities 55 Interchanges are not just transport spaces they are also public spaces. The provision of snon-transport facilities sch st shops places to buy food and drink, and cash machines i _genenilly welcomed by passengers It allows them to make productive we ofthe time ‘that they spend waiting for their next service, and make the wait more enjoyable. These facilities can alto provide an important service for people living and working in the surrounding area. By bringing activity ino an interchange, these facilities can make passengers feel mote secure particully during less busy periods ofthe day or during che ‘evening, Revenues fiom of other activites may also help to fund improved interchanges. Se Wherever posible the owners and operators of interchanges should seek to ensure that -ctural Gnshes are consistent throughout the interchange s0 that pasengers do not experience idemarks' at they pass berween areas controlled by different operstors, 57 The introduction of public art and natural features such s planting ca make interchanges more attractive public spaces and make waiting or transferring between modes more enjoyable. Care should be taken however to ensure that these features do not obstruct pedestrian routes or provide screens for antisocial activities, Sy Interchange designs should aspire towards the sim ofthe Egan report Rethinking Construction and the Department for Culture, Media and Sports report Bett Public Building. In particular best practice in integrating design and construction delivers better value for money as well as better buildings. Good design: + can and should utilise material and resources imaginatively to produce a building and ‘environment that is functional, efficient and atwactve for users and the public and respects and enhances the local surroundings. Ie should minimise material wastage and cencrgy and enable fas, safe and eiicient construction + enhances peoples lives, helping to revitalise the fabric ofthe city delivering factional bail and civilised places while retaining 4 hursan dimension ‘The interchange and its surroundings > ‘The operstors should work with the London Boroughe, the Highways Authorities, the private sector and other responsible agencies to ensure thatthe design and management fof the public spaces included within and surrounding an interchange sre sympathetic to the fanctioning ofthe interchange, and in particular that these spaces are accezible, lean, well mauntained, well it and secure