Professional Documents
Culture Documents
Saying hello
1. How's it going?
3. What's up?
Responding to a greeting
7. Great, thanks.
9. Not much.
Saying goodbye
HESITATING
OPINIONS
AVOIDING A QUESTION
Expressing agreement
38. You hit the nail on the head.( that’s exactly what I want )
Expressing disagreement
INTERRUPTING POLITELY
Allowing interruption
45. Go ahead.
Refusing interruption
SUGGESTIONS
Making suggestions
Responding to suggestions
MAKING PLANS
Asking about and suggesting plans
Saying no to a plan
PERMISSION
Giving permission
Refusing permission
MAKING REQUESTS
Responding to a request
MAKING OFFERS
Responding to an offer
83. Yes, please.
THANKING PEOPLE
88. Cheers.
Responding to thanks
95. My pleasure.
APOLOGIZING
Making an apology
Accepting an apology
103. No worries.
Email Samples:
Greetings
o I apologize for the delay in my reply.
o I haven’t seen you for a long time.
o Thank you for your continued support.
o I haven’t seen you for some time, but I hope you are well.
o It was a pleasure meeting you at.
o I hope things are well with you.
o Sorry for the delay in replying.
o We will hold a meeting next Monday.
o We hope to see you at the meeting.
o I expect to return back to office on 23rd May.
o Please be advised that our hours of operations will be changed to the following from 1st
April till 4th April.
o Efective immediately, please use the new one.
o We would not have been able to get success without your continued support.
o