MP240 / MP245

MP260 / MP268
MP480 / MP486
SIMPLIFIED SERVICE MANUAL

QY8-13BV-000
Rev. 00: June 2008
Canon Inc.

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 TABLE OF CONTENTS

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Errors (Alarm LED Lit In Orange)
1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED)
2. ADJUSTMENT / SETTINGS
2-1. Service Mode
2-2. User Mode
2-3. Special Notes on Assembling
2-4. Grease Application
2-5. Notes on Transportation

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1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Errors (Alarm LED Lit In Orange)
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution
are displayed on the LCD.
- Messages during printing from a computer are displayed on the MP driver Status Monitor.
- Error codes are printed in the "operator call/service call error record" area in EEPROM
information print.
Buttons valid when an operator call error occurs:
- ON button: To turn the machine off and on again.
- OK button: To clear and recover from an error. In some operator call errors, the error will
automatically be cleared when the cause of the error is eliminated, and pressing
the OK button may not be necessary.
- Stop or Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

Error
Error *1 U No.*2 Message on the LCD*2 Solution
code
No paper in the rear [1000] E02 --- There is no paper. Set the paper in the rear tray, and press
tray. Load paper and press the OK button.
[OK].
Paper jam. [1300] E03 --- The paper is jammed. Remove the jammed paper, and press
Clear the paper and the OK button.
press [OK].
Ink cartridge not [1401] E05 U051 Print head is not Install the ink cartridge properly. If the
installed, or not installed. Install the print error is not cleared, the ink cartridge
properly installed. head. may be defective. Replace the ink
U051 cartridge.
Ink cartridge [1403] E05 U052 The type of print head is Re-set the ink cartridge. If the error is
temperature sensor incorrect. Install the not cleared, the ink cartridge may be
error. correct print head. defective. Replace the ink cartridge.
U052
Non-supported ink [1485] E05 U059 The ink cartridge cannot A non-supported ink cartridge is
cartridge is installed. be recognized. installed. Install the supported ink
U059 cartridge. If the error is not cleared, the
ink cartridge may be defective. Replace
the ink cartridge.
Ink cartridge in a [1486] E07 U076 Some ink cartridges are Install the ink cartridge in the correct
wrong position. not installed in place. position. If the error is not cleared, the
U076 ink cartridge may be defective. Replace
the ink cartridge.
Multiple ink cartridges [1487] E07 U075 Some ink cartridges are Confirm that each ink cartridge is
of the same color not installed in place. installed in the correct position. If the
installed. U075 error is not cleared, the ink cartridge
may be defective. Replace the ink
cartridge.
Ink cartridge hardware [1682] E15 U150 The ink cartridge cannot Re-set the ink cartridge. If the error is
error be recognized. not cleared, the ink cartridge may be
U150 defective. Replace the ink cartridge.
Ink cartridge not [1684] E14 U140 The ink cartridge cannot A non-supported ink cartridge is
recognized. be recognized. installed. Install the supported ink
U140 cartridge.

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 Error
Error *1 U No.*2 Message on the LCD*2 Solution
code
The remaining ink [1686] E13 U162 Ink may have run out. Replace the ink cartridge. Printing with
amount unknown. Replacing the ink an empty ink tank can damage the
cartridge is machine.
recommended. To continue printing without replacing
U162 the ink cartridge, press the Stop or
Stop/Reset button for 5 sec. or longer to
disable the function to detect the
remaining ink amount. (After the
operation, it is recorded in the machine
EEPROM that the function to detect the
remaining ink amount was disabled.)
Ink cartridge not [1687] E04 U053 The ink cartridge cannot Re-set the ink cartridge. If the error is
completely installed. be recognized. not cleared, the ink cartridge may be
U053 defective. Replace the ink cartridge.
No ink. [1688] E16 U163 Ink has run out. Replace Replace the ink cartridge. Printing with
the ink cartridge. an empty ink tank can damage the
U163 machine.
To continue printing without replacing
the ink cartridge, press the Stop or
Stop/Reset button for 5 sec. or longer to
disable the function to detect the
remaining ink amount. (After the
operation, it is recorded in the machine
EEPROM that the function to detect the
remaining ink amount was disabled.)
Warning: The ink [1700] E08 --- The ink absorber is Replace the ink absorber, and reset the
absorber becomes almost full. Press [OK] to ink absorber counter. (See 2-1, "Service
almost full. continue printing. Mode.")
Pressing the Stop or Stop/Reset button
will exit the error, and enable printing
without replacing the ink absorber.
However, when the ink absorber
becomes full, no further printing can be
performed unless the applicable ink
absorber is replaced.
The connected digital [2001] E09 --- Incompatible device Remove the cable between the camera
camera or digital video detected. Remove the and the machine.
camera does not device.
support Camera Direct
Printing.
Non-supported hub [2002] E19 --- An unsupported USB Remove the applicable USB hub from
hub is connected. the PictBridge (USB) port.
Remove the hub.
*1: MP240 / MP245 and MP260 / MP268 only.
*2: MP480 / MP486 only.

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1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED)
Cycles of
Solution
blinking in Error *1
Error Conditions (Replacement of listed parts, which are likely
orange code
to be faulty)
and green
2 times Carriage error [5100] P02 An error occurred in the 1) Confirm that no foreign material is in the area
carriage encoder signal. where the carriage moves.
2) Clean the timing slit film.
3) Replace the following items:
- Timing slit film
- Carriage unit
- Logic board
- Carriage motor
3 times Line feed error [6000] P03 An error occurred in the Replace the following items:
LF encoder signal. - Timing slit disk film
- Logic board
5 times ASF cam sensor [5700] P05 This error takes place Replace the following items:
error when feeding paper - ASF/PE sensor unit
from the rear tray after - Drive unit
an error occurred in the - Logic board
rear tray cam sensor.
6 times Internal [5400] P06 The internal Replace the following item:
temperature error temperature is not - Logic board
normal.
7 times Ink absorber full Japan: P07 The ink absorber Replace the ink absorber (ink absorber kit), and
becomes full. reset the ink absorber counter.
[5B00]
Others:

[5B01]
8 times Print head [5200] P08 The print head Replace the following items:
temperature rise temperature exceeded - Ink cartridge
error the specified value. - Logic board
9 times EEPROM error [6800] P09 A problem occurred in Replace the following item:
[6801] reading from or writing - Logic board
to the EEPROM.
10 times VH monitor error [B200] P10 The print head voltage Replace the following items:
is abnormal. - Ink cartridge
- Logic board
15 times USB VBUS [9000] P15 The USB VBUS is Replace the following item:
overcurrent overloaded. - Logic board
20 times Other hardware [9000] P20 Replace the following item:
---
error - Logic board
22 times Scanner error [5011] P22 The scanner unit is Replace the following items:
faulty. - Scanner unit
- Logic board
Power LED ROM error None The check sum value is Replace the following item:
turned off RAM error incorrect in the flash - Logic board
Alarm LED ROM or RAM check at
lit hard-power-on.
*1: MP240 / MP245 and MP260 / MP268 only.

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2. ADJUSTMENT / SETTINGS
2-1. Service Mode
< Service mode operation procedures >
Use the Service Tool on the connected computer.

1) Start the machine in the service mode.

i. With the machine power turned off, while pressing the Stop or Stop/Reset button, press
and hold the ON button. (DO NOT release the buttons).
ii. When the Power LED lights in green, while holding the ON button, release the Stop or
Stop/Reset button. (DO NOT release the ON button.)
iii. While holding the ON button, press the Stop or Stop/Reset button 2 times, and then release
both the ON and Stop or Stop/Reset buttons. (Each time the Stop or Stop/Reset button is
pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,
starting with Alarm LED.)
iv. When the Power LED lights in green and the machine displays as follows, the machine is
ready for the service mode operation:
- MP480 / MP486: "Service Mode Idle" on the LCD
- MP260 / MP268: "0" (zero) on the 7-segment LED
- MP240 / MP245: "0" (zero) on the 7-segment LED

2) Start the Service Tool on the connected computer, and click the button for a desired function.
- During operation of the selected function, all the buttons of the Service Tool are dimmed and
inactive.
- When the operation is completed, "A function was finished." is displayed, and another function
can be selected.
- If a non-supported function is selected, "Error!" is displayed. Click OK in the error message
dialog box to exit the error.

< Service Tool Functions >

(1) (2) (3) (4) (5)

(6) (7) (8) (9) (10)

(11)

(12)

(13)

(14)

(15)

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No. Name Function Remarks
(1) Test Print Service test print Service test print items:
- Model name
- ROM version
- Ink absorber counter value (ink amount in the
ink absorber)
- USB serial number
- Destination
- EEPROM information
- Barcode (model name + destination), etc.
(2) EEPROM EEPROM information print The dialog box opens to select the paper source.
Select the rear tray, and click OK.

EEPROM information print items:

- Model name
- Destination
- ROM version
- Ink absorber counter value (ink amount in the
ink absorber)
- Print information
- Error information, etc.
(3) CD-R CD-R check pattern print Not used.
(4) LF/Eject LF/Eject correction pattern Not used.
print
(5) Left Margin Left margin pattern print Not used.
(6) Deep Cleaning Print head deep cleaning Cleaning of Black and Color at the same time
(7) Main Main ink absorber counter Set a sheet of A4 or Letter sized paper. After the
reset ink absorber counter is reset, the counter value is
printed automatically.
(8) Platen Platen ink absorber Not used.
counter reset
(9) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the
shipment arrival flag is not on:
- Destination settings
- Absorbed ink amount
- USB serial number
- Region code of ink cartridge
- Record of ink absorber counter resetting and
setting
- Record of repair at the production site
(10) Panel Check Button and LCD test See "Button and LCD test" below.
(11) Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR,
LTN, TWN, USA
(12) CD-R Correction CD / DVD print position Not used.
correction

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 No. Name Function Remarks
(13) LF/EJECT Correction LF/Eject correction value Not used.
setting
(14) Left Margin Correction Left margin correction Not used.
value setting
(15) Ink Absorber Counter Ink absorber counter value See "Ink absorber counter setting" below.
setting

< Button and LCD test >

Confirm the operation after replacement of the operation panel unit, LCD unit, or logic board.

To perform the test, start the machine in the service mode, then click Panel Check of the Service
Tool on the connected computer.

MP240 / MP245, MP260 / MP268:

1) In the Button and LCD test mode, press each button of the machine.
"1" is displayed on the 7-segment LED at the beginning, and it is incremented by one each time
the button is pressed. When all the buttons are pressed, "E" is displayed.
2) Press the ON button to exit the Button and LCD test and return to the menu selection.

MP480 / MP486:
1) In the Button and LCD test mode, the LCD turns blue, waiting for a button to be pressed.
2) Press each button of the operation panel.
The LCD is divided into segments, representing each button. The color of a segment
corresponding to the pressed button changes to red.
After all the 11 buttons are pressed, the remaining segments turn red at the same time.

1 2 3 4

12 13 14 5

11 16 15 6

10 9 8 7
1: ON button 7: Right cursor button
2: Back button 8: Black button
3: OK button 9: Color button
4: Up cursor button 10: Stop button
5: Down cursor button 11: Menu button
6: Left cursor button

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 3) Open the scanning unit (cover). The color pattern is displayed on the LCD.

Red Black White Cyan

Green White Black Magenta

Blue Black White Yellow

4) Press the ON button to exit the Button and LCD test and return to the menu selection.

< Ink absorber counter setting >

Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.

1) Start the machine in the service mode.

2) In the Ink Absorber Counter section of the Service Tool, select an appropriate ink absorber
type from the Absorber pull-down menu.
For the MP480 / MP486, select Main.
3) From the Counter Value (%) pull-down menu, select the value which is the closest to the actual
counter value confirmed before replacement of the logic board.
4) Click Set.

2-2. User Mode

Function Procedures Remarks

Nozzle check pattern Perform via the machine operation Set a sheet of plain paper (A4 or Letter) in
printing panel, or from the MP driver the rear tray.
Maintenance tab.
Print head cleaning Perform via the machine operation Unclogging of the print head nozzles, and
panel, or from the MP driver maintenance to keep the print head
Maintenance tab. conditions good.
If there is a missing portion or white streaks
in the nozzle check pattern printout, perform
this cleaning.
Print head deep Perform via the machine operation If print head manual cleaning is not effective,
cleaning panel, or from the MP driver perform this cleaning. Since the deep
Maintenance tab. cleaning consumes more ink than regular
cleaning, it is recommended to perform deep
cleaning only when necessary.
Manual print head Perform from the MP driver Set a sheet of plain paper (A4 or Letter) in
alignment Maintenance tab. the rear tray.
For the MP480 / MP486, the
alignment can also be performed
via the machine operation panel.
Partially automatic print Only for the MP240 / 245 and Set a sheet of plain paper (A4 or Letter) in
head alignment MP260 / MP268. the rear tray.
Perform via the machine operation
panel.

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 Function
Print head alignment
value printing
Paper feed roller
cleaning
Bottom plate cleaning
Procedures Remarks
Perform from the MP driver Confirmation of the current print head
Maintenance tab. alignment values.
For the MP480 / MP486, the
alignment can also be performed
via the machine operation panel.
Perform via the machine operation The paper feed rollers rotate while being
panel, or from the MP driver pushed to the paper lifting plate. Since the
Maintenance tab. rollers will wear in this cleaning, it is
recommended to perform this only when
necessary.
Perform via the machine operation Cleaning of the platen ribs when the back
panel, or from the MP driver side of paper gets smeared.
Maintenance tab. Fold a sheet of plain paper (A4 or Letter) in
half crosswise, then unfold and set it in the
rear tray with the folded ridge facing down.

2-3. Special Notes on Assembling

(1) Carriage rail and main chassis adjustment
< Carriage rail >
Perform the following adjustments when attaching the carriage rail:
1) Before loosening the screws, mark the their positions on the rail.

2) In attaching the carriage rail, make sure that the screws fit to the marks made in step 1)
respectively, then fasten the screws.
3) Be sure to perform the confirmation test detailed below; confirm that the print quality is
proper and the print head is not contacting the paper.

< Main chassis >

After the main chassis is attached, be sure to perform the confirmation test detailed below;
confirm that the print quality is proper and the print head is not contacting the paper.

< Confirmation test >

Using Photo Paper Pro, and with the paper thickness lever set to the left position (normal
position), print an image and confirm that the print quality is proper, and the print head is free
from contacting the paper.
If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper
distance in the following procedures:

< How to adjust the head-to-paper distance >

1) Mark the current position of the screws at the both ends of the chassis. (See the step 1) of
the carriage rail adjustment above.)

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 2) Loosen the screws, and adjust the head-to-paper distance.
- To prevent the print head from contacting the paper, raise the carriage rail from the
current position.
- To improve the print quality, lower the carriage rail from the current position.

(2) Document pressure sheet adjustment

1) With the long-side down, position the upper-left corner of the document pressure sheet at the
scanning reference point on the platen glass, then peel off the cover sheet from the
double-sided adhesive tape on the back of the document pressure sheet.
2) Slowly close the document cover. The document pressure sheet will attach to the cover.

(3) Ink mist cleaning

In repair servicing, using a soft and dry cloth or tissue, wipe ink mist off from both the inside and
outside of the machine, especially from the ink cartridge locking covers (A in the photo below) and
the inside of the tray (B in the photo below).

(4) Board connection

The ASF sensor board, PE sensor board, and logic board are soldered to each other; thereby, the
connectors are eliminated.

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2-4. Grease Application
Location & Grease Amount

Printer Unit FLOIL KG- 107A

Entire surface

Entire surface
100

Back surface of the chassis (Y):

155 +/- 20 mg
25 mm from the both ends can be
left without grease. ① Bottom surface of the rail (Z):
Inner bottom surface of the rail (Z): 9 to 18 mg x 1 location
450 +/- 45 mg
10 mm from the both ends can be left
without grease.
Back surface of the rail (Y):
150 +/- 15 mg
10 mm from the both ends can 4
be left without grease.
5 ③ ⑥
Front surface of the rail (Y): ⑤
220 +/- 20 mg (200 to 240 mg) ①
10 mm from the both ends can Main Chassis FLOIL KG- 107A
be left without grease.
② Front surface of the chassis (Y):
9 to 18 mg x 1 location

Entire surface
100

PG Cover B MOLYKOTE PG- 641

PG cover B L81 cam surface:

9 to 18 mg x 2 locations

PG Cover F PG cover F L81 cam surface:

Cam surface contacting the Cap Holder Col L81:
9 to 18 mg x 2 locations
1 to 3 mg film x 1 location
MOLYKOTE PG- 641

Entire surface:
4.5 to 9 mg x 1 location

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2-5. Notes on Transportation
1) In the service mode, press the ON button to finish the mode, and confirm that the paper lifting
plate of the rear tray is raised.

2) Keep the ink cartridges installed in the carriage.

If an ink cartridge is removed from the machine and left alone by itself, ink (the pigment-based
black ink in particular) is likely to get dried.

3) Turn off the machine to securely lock the carriage in the home position. (When the machine is
turned off, the carriage is automatically locked in place.)
Securely lock the carriage in the home position, to prevent the carriage from moving and
applying stress to the carriage flexible cable, or causing ink leakage, during transportation.

4) Tape the points shown below.

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