E-LEARNING COURSES

Learning Communications, LLC

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We are pleased to introduce you to our line of E-Learning
programs called MAPS - Managers Advanced Performance
Series.

MAPS Courses are SCORM ver 2.0

MAPS features:
MAPS courseware is video-based, media-rich and highly
interactive. Employees will enjoy the learning, complete the  LMS and complete
courses and apply the newly acquired knowledge, skills and technical support for
attitudes in their jobs. Result - higher productivity, certified hosting, scheduling,
recording and reporting
completion, and an outstanding ROI on your learning investment.
 Our LMS or yours
 Average one hour
MAPS courses are presented by or based on the work of todays' completion
most prominent subject matter experts, authors and consultants.  Prominent Subject
Matter Experts
 Engaging video
MAPS courses are flexible and cost effective. They can be
 Pre and post tests
incorporated into your LMS or ours. And, you can license the  Interactive exercises
course for the number of users and term you need.  Common navigation
system
Courses Include:  Branding and
customization options
 Is It Bias? Making Diversity Work – wIth Dr. Sondra  Multiple Language
Thiederman options
 Bias Reduction: Taking It to the Next Step  Affordable per
 Little Things Mean A Lot: From Microinequities to Micro employee and group
Affirmations – with Brigid Moynahan pricing
 The Four Styles - Featuring the work of Dr. Tony  Flexible - suite or
Alessandra individual course
selection
 A Real World Guide to Preventing Sexual Harassment in
the Workplace
 Managing Four Generations in the Workplace with Cam
Marston
 Mixing Four Generations in the Workplace with Cam
Marston

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Is It Bias? Making Diversity Work with Sondra Thiederman - Course Length: 50 minutes
Bias costs organizations billions in lost productivity, high turnover, and low morale, not
to mention the risk of expensive litigation.

Getting rid of bias is within our control. It is not a mystery. It is a choice and we each
have the power to make that choice.

This course, featuring Dr. Sondra Thiederman, targets the more subtle forms of bias
that insidiously undermine our ability to build truly inclusive workplaces. Is It Bias?
Making Diversity Work can become the cornerstone for new training initiatives in diversity and inclusion or
to enhance your existing curriculum.

The course is designed to provide:

 Skills for identifying bias in oneself and others.
 Immediately applicable tools for both reducing biases and controlling their impact on how we treat
people who are different from ourselves.
 Practical strategies to help managers deal with subtle and unconscious bias in the workplace.
 Awareness that we each have the power and the responsibility to spot biases in our thinking and, in
turn, to control the inappropriate behaviors that those biased attitudes create.

Bias Reduction: Taking It to the Next Step with Sondra Thiederman - Course Length: 45 minutes
Designed for all supervisors and managers, this program uses typical scenarios and effective narration to
provide managers with specific skills and guidelines for responding effectively to the presence of bias in the
workplace.

Little Things Mean A Lot: From Microinequities to Micro Affirmations -

Course Length: 45 minutes
In a weakened economy, decreased resources produce stress. Devaluing
behaviors, that are toxic to productivity, innovation and engagement, explode.
Little Things Mean A Lot™ combats this problem with fresh, positive and proven
approaches that put inclusion at the heart of performance.

 Top-rated training design (94% of participants rate very good to excellent)

 Designed by a leader in the field
 Most comprehensive, innovative and professional package available on microinequities and micro-
affirmations
 Takes inclusion to the "next level"
 Builds your business case
 Offers tools and strategies participants put immediately to work
 Flexible training designs for large scale roll-outs, team workshops and individuals
 Special modules

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The Four Styles - Course Length: 43 minutes
Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through
to someone. One of the biggest problems in business today is getting along with and communicating with
others. And it's one of the top reasons why most people are limited in
their relationships and limited in their ability to communicate well on or
off the job. Scientific research shows that people communicate, think,
and behave differently. But, when large numbers of people were
analyzed research has shown that they generally fall into four
categories called behavior or communication styles:

 Supportives
 Emotives
 Reflectives
 Directives

In Part One of this three-part video program you'll learn about these four behavior styles and what's
included in them.

Part Two teaches you how to identify these styles in others.

Part Three talks about how to change your behavior to better communicate with others - what is called
being FLEX-able - able to flex out of your style and into the other person's style.

Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule
would be great if we were all the same style. But because people are different they want and need to be
treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum
Rule - "Do unto others as THEY want to be done unto."

 Program Highlights:
 Learn about the 4 styles
 Learn to identify the style of others
 Learn to be FLEX-able, changing your behavior to better communicate with others
 Pop quizzes throughout the program reinforce learning

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A Real World Guide to Preventing Sexual Harassment in the Workplace - Course Length: 45 minutes
Educate your new and existing employees on the basics of today's more pressing human resource topics.
The secret is capturing each employee's attention with engaging video that provide easy to grasp content
and Q&A scenarios that assure employee understanding.

Topics covered in this new video include:

 Defining Sexual Harassment
 "Quid Pro Quo"
 "Hostile Environment"
 Liability and Impact
 Discusses the legal ramifications of State and Federal law for employees, supervisors and the
Company
 Covers liability topics: both monetary and punitive damages
 Policy and Action
 What to include and how to enforce a sexual harassment policy
 Examples of inappropriate behavior
 What to do if you are a victim or witness of sexual harassment
 How sexual harassment affects the employee and workplace
 Effective ways for employees & managers to report harassment

Mixing Four Generations in the Workplace with Cam Marston

Course Length: 45 minutes
Generation conflict costs billions of dollars in lost productivity to organizations like
yours worldwide - not to mention the incalculable effects on motivation and morale.
Now there's help from generational expert Cam Marston's.

Key Learning Points:

 Generational context is not about age, but common experiences.
 Acknowledge your team's expectations, not just your own.
 Different is neither right nor wrong, just different.
 Age-ism is the death of any coaching strategy.
 Generational understanding does not take the place of concern for the individual.
 Different generations care about different approaches to the same problem.
 Technology is not universal - assess your team members' affinity level before making
communication assumptions.

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Managing Four Generations in the Workplace with Cam Marston - Course Length: 60 minutes
For the first time in history, there are four generations in the workplace at the same time. Each of these age
groups has different expectations and different demands, and employers who cannot recognize these will
lose their

Best employees and see their workplaces in turmoil. In this scenario-based sequel to the best-seller Mixing
Four Generations in the Workplace, Cam Marston helps supervisors and managers learn the techniques
needed to handle cross-generational communications problems, avoid conflict, and maximize performance.

Managing Four Generations in the Workplace will teach you how to "Gen-Flex" or move into another
generation's comfort zone. Do you remember the golden rule, "Do unto others as you would have them do
unto you?" The golden rule would be great if we were all the same generation. But because people are
different they need to be treated differently. This is the basis for what we call Gen-Flexing, operating in
another generation's world. Treat them as they want to be treated. Gen-Flex out your comfort zone
into theirs.

By the end of this program, participants will be able to:

 Describe the characteristics, attitudes, and values of each generation
 Identify specific actions a manager can take to coach, motivate, and get results from each
generation
 Determine how your management approach may need to change when coaching, managing and
retaining employees of different generations
 Discover ways to Gen-Flex™ in order to solve generational problems in the workplace

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The StreamingPlus Library is a high-quality, video-based training program
available anytime, anywhere, all at an affordable cost. Your employees can Partial List of
login and view programs anytime, anywhere –all that’s needed is an internet Topics Covered:
connection. Our programs average less than 30 minutes each, so they’ll
easily fit into your employees’ already busy work schedules.  Communication
 Customer
Every program includes a quiz to Service
measure what your employees are  Generations
learning. Employees’ training activity  Diversity
and progress is tracked real-time in  Human
the learning management system Resources
(LMS) so your managers and  Management
supervisors can quickly get the information and utilization reports they need.  Sales and
Marketing
 Harassment
StreamingPlus courses are SCORM ver 1.2 Prevention
 Team Building

A Matter of Respect - Course Length: 30 minutes

Unless disrespectful behavior is recognized and appropriate action is taken, it will continue and lead to low
morale, poor productivity and turnover. This dramatic video contains a series of short, well-acted scenes
depicting diverse forms of disrespectful behavior and harassment in the workplace. These striking vignettes
prompt discussion of harassment regarding age, religion, weight, sex, disability, sexual orientation or
preference and other characteristics.

A Real World Guide to Diversity - Course Length: 30 minutes

This course covers the basics of promoting the value of Diversity in the Workplace. It is designed for all
employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new
employee orientation, and refresher training for all other personnel.

A Real World Guide to Preventing Sexual Harassment - Course Length: 30 minutes

This course covers the basics of Preventing Sexual Harassment in the Workplace. It is designed for all
employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new
employee orientation, and refresher training for all other personnel.

Arbitration: The Seven Tests of Just Cause - Course Length: 30 minutes

Based on an actual case, and including on-camera analysis by the late noted aribtrator Adolph M. Koven,
this program presents the seven key tests you can apply in every case of employee misconduct. Each test
is examined and brought to life in the context of the arbitration hearing and real-life disciplinary situations.

Arbitration: Proof of the Matter - Course Length: 30 minutes

A unique new way for everyone to learn how to prepare for the hearing... to make their mistakes - and learn
from them - in the training room, not in the hearing room.

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Arbitration: The Truth of the Matter - Course Length: 30 minutes
You can prepare your witnesses for their role in arbitration by showing them what really happens in a
hearing. Authentic in every detail, the video dramatizes an arbitration proceeding with insights provided by
the late Adolph Koven, a noted arbitrator roles.

Building the Multicultural Team - Course Length: 30 minutes

Takes you on an exciting journey to observe a global team in action. You'll watch a problem-plagued
meeting between five managers from Asia, Europe, the Middle East, North America and South America,
and discover powerful techniques for working effectively with other cultures.

Building the Virtual Team - Course Length: 30 minutes

As businesses increasingly outsource operations across the globe, it's essential that you train your people
how to work across technology with other cultures. To survive in business today, you need to master
the often overlooked but potentially damaging impact of ancient culture on 21st century communications. It
observes a group lead and the problem she faces in virtual team management as she struggles to lead her
managers in Asia, India, Africa and Latin America.

Coaching Through Facilitation - Course Length: 30 minutes

To benefit from the capable, empowered workforce, managers must coach rather than direct all workplace
activities. Follow a manager as he uses his facilities process skills to help individuals and groups reach
decision, improve performance and resolve disputes.

Creating the Respect Effect - Course Length: 30 minutes

This is a cost-effective and results-orientated video-based training program for employers seeking to
improve and enhance work environments and reduce the risk of legal claims arising from employment
issues. This course educates managers and employees about the characteristics and benefits of a
respectful work environment.

Cross-Cultural Communication - Course Length: 30 minutes

As our world becomes increasingly connected, people increasingly encounter problems when
communicating with people from other cultures. This can lead to problems ranging from employee
frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication
training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tried
to understand her employees and their culture, as she fails to understand the manger role in communication
and diversity. Her employees only make matters worse by concealing important information, without the
proper communication skills for a multicultural organization.

Cross-Cultural Understanding - Course Length: 30 minutes

As our world becomes increasingly global, you're more likely to work and interact with people from other
cultures. To be successful, you must learn to recognize and adapt to the differences that lie below the
surface. You must learn effective cross-cultural skills.

Cultural Awareness - Course Length: 30 minutes

As our work becomes increasingly global, people are increasingly likely to work with people form other
cultures. In the Cultural Awareness training program, you'll discover what happens when an American
manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and
damaged relationships. This powerful dramatization will help your employees gain the essential skills for
avoiding costly cultural conflicts, and for respect and cultural awareness in business places.

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C.W. Metcalf LIVE! - Course Length: 30 minutes
What does it take to do well in difficult circumstances? According to C.W. Metcalf, it takes humor or a fluidity
of mind, body and spirit. In this course, C.W. teaches that humor is not about telling jokes, it’s about
remaining fluid in challenges, and that it is something that can be developed. You will learn what humor is
and what it isn’t; the survival skills of people who do well in difficult circumstances; how to overcome
terminal professionalism; and how to develop the skill of taking yourself lightly and your work, challenge or
problem seriously.

Dealing With Angry Customers - Course Length: 30 minutes

Keeping customers is as important as getting them. This video demonstrates a simple method for dealing
effectively with angry customers: First, deal with the person; then, deal with the problem.

Diversity Challenges: What Would You Do? - Course Length: 30 minutes

Defining diversity and understanding how to navigate through a diverse workforce are two very different
things. It is one thing to understand what diversity is, but it’s another to hire and manage the human
complexities of a diverse workforce. This course will teach how to identify, accept and understand those
differences and similarities that allow individuals to become aware of and fully use their talents and abilities
to make unique contributions to workgroups and organizations.

Facilitate! - Course Length: 30 minutes

This program defines and illustrates questioning skills in the context of a realistic group discussion. Viewers
see how specific types of questions affect participants and how these skills focus the group's experience,
creativity and logic on the task at hand. Excellent training for anyone who leads teams, classes or meetings.

Getting to Yes - Course Length: 1 hour, 30 minutes

In this Workshop, Roger Fisher, William Ury, and Bruce Patton instruct the viewer on the techniques of
Principled Negotiation made famous in their book, Getting to Yes: Negotiating Agreement Without Giving In.
Getting To Yes has sold more than two million copies in over 18 languages because the methods it teaches
work. This workshop gives you an opportunity that the book does not, to see the negotiating techniques in
use.

Intercultural Communications - Course Length: 30 minutes

To be successful in today's increasingly diverse workplace, you need to train your employees on effective
communication in the cultural workforce. Intercultural Communication is a complete training program to help
your people avoid misunderstandings and communicate more effectively with other cultures.

International Negotiating - Course Length: 30 minutes

In many parts of the world, people negotiate every day: at the market, with taxi drivers, and of course in
business. In these cultures, negotiating is a part of every day life. Over the centuries, different cultures have
developed different styles for making deals. To be effective in global business, you'll need to recognize
these differences and learn the secrets of effective international negotiating.

Is It Bias? Making Diversity Work - Course Length: 30 minutes

This course is designed to provide: Skills for identifying bias in oneself and others; Immediately applicable
tools for both reducing biases and controlling their impact on how we treat people who are different from
ourselves; Awareness that we each have the power and the responsibility to spot biases in our thinking and,
in turn, to control the inappropriate behaviors that those biased attitudes create.

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Jack Cade's Nightmare I - The Nightmare - Course Length: 1 hour
Designed to help reduce the potential liability that all organizations and their management staffs face on a
daily basis. This training program will sensitize supervisors and managers to the problems and legal
liabilities that can arise under the rapidly changing labor and employment laws. This is a two part series.
Use Part 1 to discuss "What did Jack do wrong?" and Part II to answer, "What could Jack have done
better?"

Jack Cade's Nightmare II - Double Liability – Employee - Course Length: 30 minutes

Workplace conflict between employees can be offensive, potentially dangerous and disruptive and it is
bound to tangle supervisors and management in legal situations. Inappropriate employee conduct hurts
others within the organization and exposes managers to legal problems if not dealt with properly. This
employee awareness workshop helps communicate several basic common-sense guidelines your
employees can follow to help them steer clear of possible disciplinary actions and legal situations.

Jack Cade's Nightmare II - Double Liability – Supervisor - Course Length: 30 minutes

Most supervisors and managers understand that they may be held liable for harassing or abusive conduct
against an employee. What many supervisors don't realize is that they can also be held personally liable for
failing to respond to reports of harassment, threats of violence, defamation and abusive conduct between
their subordinate employees even when the supervisor is not directly involved.

Jack Cade's Nightmare III - Caught in the Crossfire – Course Length: 1 hour
It is a supervisor or manager's responsibility to communicate with their employees and upper management
accurately, continually and professionally. This two-way role tends to get many managers caught in the
crossfire. Participants will learn how effective performance management benefits the manager, employee
and the organization.

Little Things Mean A Lot - Course Length: 30 minutes

The "little things" are behaviors we all use, intentionally and unintentionally. They can make our
organization highly productive or erode it of its power, productivity and creativity. This program shows how
the ways we value and devalue our colleagues have a profound impact on our workplace and its
effectiveness.

Managing Conflict - Course Length: 30 minutes

This program analyzes interpersonal conflict - what it is, why it can be valuable, and why it's important to
learn how to manage it. Vignettes illustrate five strategies for managing conflict effectively. The video helps
viewers learn to analyze the conflict, determine their objectives, and select the most effective strategy for a
particular situation. Knowing you have a choice in how to deal with conflict allows you to manage the
conflict, rather than letting the conflict manage you.

Managing Four Generations in the Workplace – Course Length: 45 minutes

Generational expert Cam Marston's course teaches you how to manage this unique situation. His tips cover
how to operate in the other generations' world and how to communicate across multiple generations. Learn
what motivates each generation and what their values are. You have the power to improve motivation and
boost productivity with no cost. If these basic management fundamentals are executed well, you'll get
amazing results.

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Mixing Four Generations in the Workplace - Course Length: 45 minutes
Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to
mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam
Marston's new course. This course will educate and stimulate positive interaction among your people. It will
also dramatically reduce workplace conflict and provide managers and supervisors with strategies for
dealing with recruiting, retaining, and motivating, using the generational differences in a positive way

Mission Critical - Course Length: 30 minutes

This is the story of how NASA built a new center faster, better, and cheaper by attacking conventional
approaches.

Negotiations: Solving the Tough Problems - Course Length: 30 minutes

Much has been written about the art and science of negotiation over the years but little has focused on
overcoming the tough problems people face during their negotiations. Whatever your industry or product,
the concepts in this program, Negotiations: Solving the Tough Problems, will increase not only your comfort
level with negotiations but it will also increase your overall effectiveness as a negotiator.

Oops! Time for Service Recovery - Course Length: 30 minutes

How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer
loyalty after a service breakdown has occurred? Top service management consultants, Chip Bell and Ron
Zemke present a six-step process they developed to help organizations recover customers after a
breakdown has occurred. The video uses vignettes to analyze and illustrate the six steps.

Results Rule - Course Length: 30 minutes

Great teams, departments, and organizations are ultimately defined by one thing - RESULTS! The secret to
consistently delivering results is an intangible - it is your culture. Encourage everyone to do what's best for
the organization and its customers rather than what is easiest for them. Creating and sustaining a culture
that delivers results is a matter of choice. Isn't it time you started?

Stress: You Are In Control 2 - Course Length: 30 minutes

We can't necessarily eliminate the stress in our lives, but we can learn how to better manage it! In
moderation, stress can actually be a source of motivation. Yet, excessive stress can affect how we
approach our jobs, how we accomplish our jobs and how we interact with coworkers.

Taking Control of Workplace Violence - Course Length: 30 minutes

Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This
course helps them recognize, understand and deal with warning signs or threats, and teaches them how to
defuse situations and assist troubled employees.

The Four Styles - Course Length: 30 minutes

Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through
to someone. One of the biggest problems in business today is getting along with and communicating with
others. And it's one of the top reasons why most people are limited in their relationships and limited in their
ability to communicate well on or off the job. This program will teach you the four behavioral styles and how
to become "FLEX-able" to adjust to changing your behavior to better communicate with others.

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The Plus of Us - Dynamic Diversity Training – Employees - Course Length: 30 minutes
This program will educate your employees to avoid behaviors that harass and discriminate. It will also help
them recognize how everyone benefits from a diverse, dynamic workplace.

The Plus of Us - Dynamic Diversity Training – Supervisors - Course Length: 30 minutes

This program will educate your supervisors to avoid behaviors that harass and discriminate. It will also help
them recognize how everyone benefits from a diverse, dynamic workplace.

The Plus of Us - Dynamic Diversity Training - Full Court Pres - Course Length: 30 minutes
This video dramatizes the positive effects of a diverse workplace as well as the real human emotion and
adverse business consequences that result from discrimination and harassment.

The Cuban Missile Crisis - A Case Study - Course Length: 30 minutes

Management experts consider the Cuban Missile Crisis one of the most successful decision making
processes in history. In 13 pressure-packed days, President Kennedy's Executive Committee debated and
successfully resolved how to respond to the threat of attack by Soviet-controlled nuclear weapons installed
in Cuba, a mere 90 miles from the Florida coast.Change and growth inevitably force companies to make
critical decisions at unexpected moments. Acting under pressure, many organizations make decisions that
fall short, that operate in a frustrating cycle of trial and error, and that can waste millions of dollars.How
should organizations reach decisions that successfully impact their enterprise? What elements are essential
in surfacing the best decision a team can make?

The 3 R's of Sustainability - Course Length: 30 minutes

The 3 R's of Sustainability is the starting point for every organization that seeks to reap the financial, social,
and economic benefits associated with developing and adopting environmentally friendly policies and
practices.

The Multicultural Customer - Course Length: 30 minutes

What is courteous in one culture, may be disastrously discourteous in another. Learn how to satisfy the
different expectations of customers with this video designed to help employees provide effective customer
service to all external multicultural customers face-to-face and on the telephone. It offers over twenty
strategies to help people adapt their traditional customer service skills to domestic and international
customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques
to help talk to customers who have a heavy accent or who may not be fluent in their language.

The New Time of Your Life - Course Length: 30 minutes

Viewers learn the importance of time in their business and personal lives, and six powerful ways to manage
it. Major "how-to" steps featured in the video include the importance of listing goals, setting priorities,
making a daily "to-do" list and much more.

The Virtual Office: Wherever Work Needs to Be - Course Length: 30 minutes

Focuses on the needs and skills of the people who create and sustain the successful virtual office: workers,
the managers, and fellow team members. Explores the concerns and the skills involved in
telecommunicat¡ing operations. Virtual office expert, Gil Gordon, takes viewers on-site to three companies
successfully implementing the virtual office.

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Threat Detector - Course Length: 30 minutes
Employees play a very important role in preventing violence in the workplace. They're on the front lines;
they may be the first ones to see behavior in a co-worker, customer or vendor that makes them
uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what
action to take when you see them. The goal is to get the right people in your company quickly involved to
handle the potential threat. This ultimately results in a safer workplace for all.

Time Management: Keeping the Monkey off Your Back - Course Length: 30 minutes
This dynamic video program uses real monkeys to illustrate William Oncken Jr.'s thoughts on the transfer of
responsibilities from one person to another. This video shows how to coach and counsel employees so that
managers can concentrate on managing.

Toxic Talk - What Would You Say? - Course Length: 30 minutes

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms
of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for
the profitability and productivity of your entire organization. Using two open-ended scenarios, this training
focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect
potentially hazardous communication.

Twelve Angry Men - Course Length: 30 minutes

Narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and
author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the
parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work
groups. Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring
Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success.

When the Going Gets Tough – Course Length: 1 hour

The problem of stresses of change is that they can leave you feeling out of control and at a loss for
appropriate action. Well, it's never too late. Now, C.W. Metcalf offers a completely unique and simple way to
cope with those changes before you tighten up and snap.

Workteams and the Wizard of Oz - Course Length: 30 minutes

Join renowned management expert Ken Blanchard as he observes the adventures of Dorothy, Scarecrow,
Tin Man and the Cowardly Lion trying to reach the Land of Oz. Blanchard shows how "team leader" Dorothy
draws on her inner resources, builds a team, delegates tasks and empowers others to imaginatively and
creatively take risks. The program is a powerful and unusual tool for teaching the principles of productive
teamwork and the leadership skills that make it happen. It proves that teams can reach their goals, no
matter how diverse their members are or how difficult the undertaking, when the team members respect one
another and keep the end in sight.

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 STREAMINGPLUS LIBRARIES
StreamingPlus - Arbitration Library
Arbitration: The Seven Tests of Just Causez
Arbitration: Proof of the Matter
Arbitration: The Truth of the Matter
StreamingPlus - Communications Library
Cross-Cultural Communication
Intercultural Communications
Is It Bias? Making Diversity Work
Managing Four Generations in the Workplace
Mixing Four Generations in the Workplace
Mission Critical
The Cuban Missile Crisis - A Case Study
The Four Styles
Toxic Talk - What Would You Say?
Twelve Angry Men
StreamingPlus - Customer Service Library
Dealing With Angry Customers
Oops! Time for Service Recovery
The Four Styles
The Multicultural Customer
Toxic Talk - What Would You Say?
StreamingPlus - Diversity Library
A Real World Guide to Diversity
Building the Multicultural Team
Building the Virtual Team
Cross-Cultural Communication
Cross-Cultural Understanding
Cultural Awareness
Diversity Challenges - What Would You Do?
Is It Bias? Making Diversity Work
Little Things Mean A Lot - Streaming Plus
Managing Four Generations in the Workplace
The Plus of Us - Dynamic Diversity Training - for
Employees
The Plus of Us - Dynamic Diversity Training - for
Supervisors
13
StreamingPlus - International Culture Library
Building the Multicultural Team
Building the Virtual Team
Cross-Cultural Communication
Cross-Cultural Understanding
Cultural Awareness
Intercultural Communications
International Negotiating
StreamingPlus - Jack Cade's Library
Jack Cade's Nightmare I - The Nightmare
Jack Cade's Nightmare II - Double Liability – Employee
Jack Cade's Nightmare II - Double Liability –
Supervisor
Jack Cade's Nightmare III - Caught in the Crossfire
StreamingPlus - Leadership Library
Leadership Secrets of Gregory Goose
Jack Cade's Nightmare I - The Nightmare
Jack Cade's Nightmare II - Double Liability - Employee
Jack Cade's Nightmare II - Double Liability - Supervisor
Managing Four Generations in the Workplace - Results
Rule
StreamingPlus - Negotiation Library
Getting to Yes
International Negotiating
Negotiations: Solving the Tough Problems
Twelve Angry Men
StreamingPlus - Respect Library
A Matter of Respect
A Real World Guide to Preventing Sexual Harassment
Creating the Respect Effect
The Plus of Us - Dynamic Diversity Training -
Employees
The Plus of Us - Dynamic Diversity Training - for
Supervisors
The Plus of Us - Dynamic Diversity Training - Full
Court Pres
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StreamingPlus - Stress Library, C.W. Metcalf
C.W. Metcalf LIVE!
Stress: You Are In Control 2
When the Going Gets Tough

StreamingPlus - Teamwork Library

Building the Multicultural Team
Building the Virtual Team
Mission Critical
Mixing Four Generations in the Workplace
Results Rule
The Cuban Missile Crisis - A Case Study
The Four Styles
Toxic Talk - What Would You Say?
Twelve Angry Men
Workteams and the Wizard of Oz

StreamingPlus Time Management Library

Time Management: Keeping the Monkey off Your Back
The New Time of Your Life

StreamingPlus - Workplace Violence Library

Taking Control of Workplace Violence
Threat Detector

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