Dear Mam/ Sir,

I am a student of B.B.A. 5th sem. and pursuing my academic research report on “A

Study on Wireless Telecommunication Service Provider(ONLY GSM) I would appreciate if you
could spend some time in filling this questionnaire

TOPIC: A Study on Wireless Telecommunication Service Provider (ONLY GSM).

Name:-

Address: -

Contact No.:- Age:-

Occupation:- Income:-

Questionnaire
Demographic Questions::

Q1.Which wireless telecommunication service provider do you use?

O Airtel O Vodafone O Bsnl O Idea O Docomo

Q2.Do you have postal or a prepaid relationship?

O Postpaid O Prepaid

Q3. How much you spend/expected on wireless telecommunication per month?

O 100-500 O 500-1000 O 1000-1500 O 1500-2000 O 2000<…

Q4.How many years have you been using the current mobile phone service?

O 0>1 yr O 1-2yr O 2-4yr O 4-5yr O 5 < .. yr

Q5.What is the most important factor(s) you considered when you choose a wireless telecommunication
service provider?

O Cost O Service O Network O Quality O Popularity

Q6. Which Of The Following Source have you used for the purchase of mobile service ?

O TV Ad O Word of mouth O News Paper O Internet

Q6.Except traditional 2 ways Voice conversation, which telecommunications feature(s)/Service(s) you

think is/are important to your life?

e.g. You can choose more than 1

O Multimedia messaging

O Text messaging

O Wap/ Internet Connection

O Music files as ring tone

O Electronic Wallet

O Video Conferencing

O M-Shopping

O None

Q7.If you are permitted to retain current mobile phone number that you have would you change your
current mobile phone service provider?

O Yes O No

Q8.If so which brand would you select?

O Airtel O Vodafone O Bsnl O Idea O Docomo

Q9.Rate the following (1-5) according to your perception for a particular factor:-

1-poor, 2-average, 3-satisfactory, 4-good, 5-excellent

Airtel Vodafone Bsnl Idea Docomo

Network …….. ………. …… …… ……..

Call cost ……. ……. …… …… ……..

Customer care ……. …… ……. ….. …….

Thanks for giving me your precious time.

Wireless telecommunication service provider users graph

Airtel
Vodafone
BSNL
Idea
Docomo
Reliance

postal & prepaid relationship Graph

Postpaid users
Prepaid users

spend on wireless telecommunication per month

 100-500
500-1000
1000-1500
1500-2000
2000< …..

years of using the mobile phone service

0-1 yr
1-2yr
2-4yr
4-5yr
5 < .. yr

Important factor(s) considered when choosing a wireless telecommunication service provider

 Cost
Service
Network
Quality
Popularity

Source have used for the purchase of mobile service

TV Ad
Word of mouth
News Paper
Internet

Feature/Service(s) is/are important

 Multimedia messaging
Text messaging
Wap/ Internet Connection
Music files as ring tone
Electronic Wallet
Video Conferencing
M-Shopping
None

If permitted to retain current mobile phone number, would change their current mobile phone service
provider

Yes
No

If so which brand would select

 Airtel
Vodafone
BSNL
Idea
Docomo
Reliance

Overall rating of telecommunication service provider in different factors

4.5

3.5

2.5 Network
2 Call Cost
Customer Care
1.5

0.5

0
Airtel Vodafone BSNL Idea Docomo Reliance